Karen Welsh
The property is HUGE and spread out across a large section of beach and jungle. It’s beautiful, clean, and has so much to do on site. The pools are always clean and sparkly, the pool bars, well stocked, and bartenders and wait staff are very attentive and friendly. We spent a day at the spa, which is impressive! The food is EXCELLENT everywhere and it’s always fresh and hot. So many delicious options! Then the staff - beyond friendly, happy, and all had such amazing energy. We frequent Costa Rica and love the “Pura Vida” vibe there but at this resort, they embody positive vibes and ensuring everyone is always smiling and having a great time. Every building has a personal concierge which means you have someone overseeing your experience the entire time- probably why our issues were so quickly addressed. The beach was crystal clean and there was amazing snorkeling on property. Even if you don’t snorkel, just shin deep we’re schools of tropical fish summing in the shallow water. We had our 16 & 17 yo daughters with us and felt very safe the entire time. We also ventured off property twice and met people staying at some of the nearby resorts. They all had service complaints or issues with limited beach availability and cleanliness. We never do the same trip twice but we would return in a heartbeat.
We had a few minor inconveniences that were rectified immediately. Issues with a TV not working or losing hot water for a couple of hours should be expected in an under developed country. We experienced both of these issues but the staff was already on it when we reported it. Night one there was a problem with our A/C but we swapped rooms with no issue.
We highly recommend this resort! It was top notch all the way around. We are so impressed!
Josh Henry
The best thing about this resort is the service and friendliness of the staff. We had an easy, quick check in and check out. We had a great experience with the bartenders and servers at the restaurants and bars, especially from Angel Beltran and Brenda Hernandez at the Breathe Daiquiri Bar. They were awesome. We probably saw them too much because we would walk up and they would have our drinks waiting for us. The room are older and in need of repair or renovated. The food at the buffet was hit or miss depending when you got there. The restaurants were difficult to get into without reservation even though they had many cancellations and no shows. The location was out of the way but the area is beautiful.
Leah Wolter
My husband and I had been to Grand Sirenis previously and this time they saved our trip with our kids! We had book a different resort in Cancun, which turned out to be terrible. And were frantically trying to figure out where we could move to. There were other resorts in Cancun, but we were nervous to book anywhere off reviews since the place we had been at also had good reviews (and it was not good).
We decided to go back to Grand Sirenis since we had such an amazing time previously and I am so happy we did! We had the best time. The food is great, the pools are great, the room was great, and the people are so helpful! Grand Sirenis truly turned our trip around.
wyatt earp
Rooms are amazing and a brilliant size.
Entertainment are second to none plenty to do and such fun music also excellent with loads of good and different choices.
Location is brilliant located in a forest with lots of different animals roaming free which is good and amazing to see the place is huge lots to see and find not to mention so easy to get lost which is always good as you find new things.
David & erick & Daniel are amazing at what they do with there Entertainment always busy and working hard.
All staff are excellent can't complain at all.
Dean Hodges
This was a return trip to this hotel. They recently spent a lot of money and time remodelling the lobbies and restaurants. From our previous visits the food quantity had dropped however the quality greatly improved which I personally would prefer.
It does seem that they are slowly remodelling and repairing the rooms as a couple of the buildings were boarded up and had workers around them. The buildings to the south seem to be down the list in order of repairs and remodelling and this is where we stayed. The rooms a year ago were showing signs of wear and tear and after this trip in February it was very clear they were in need of repairs. There was nothing greatly bad with the rooms just a lot of cosmetics were damaged.
The resort itself has great facilities though some are starting to show their age. The childrens pool is great but a couple of the fountains needed some repair as they posed a slight tripping hazard.
The evening events in the theatre are fantastic both for the children just prior to the show and then the main shows after.
The beach is spectacular and the staff try their best to keep it clean of garbage and seaweed as best they can.
The staff are all fantastic and very friendly they are just working with some limited facilities in some instances but it does seem management are addressing these with remodelling work.