Suhani Patel
One of the cleanest resorts we have been to. We stayed at the secrets side - guests also have access to Breathless from this side. The Rosewater restaurant for breakfast and lunch was amazing, they had quite a few vegetarian options as well. All the staff here are very friendly and welcoming! Only downside - the beach water is not blue (no worries because the pools are great).
kimi Naz
Two main reasons people look forward to an all inclusive vacation. The beach and the food.
The beach is super short, water is black due to seaweed. you cannot walk the beach more than 100 feet on both sides as it hits a wall in the neighboring properties, due to the beaches being short.
The food is not great. For a five star, you do not have the luxury of option. If you have been to other five stars you’ll know the difference immediately.
The hotel also does not have that grand lobby that is inviting. Feels like a corridor, It’s a bit confusing tbh.
Look the staff are lovely and the exterior ground are well kept. Rooms were clean.
In the category of five start hotels, I give it a 3.
You simply get what you pay for.
Also this is a Hyatt chain.
Annie C
If a relaxing yet fun vacation without hearing kids scream at the pool All day is what you want; this is the place. Party side when you’re feeling it and quiet side when you’re not. The food was top notch and so many choices. Booze was top shelf none of that watered down nonsense. And staff… above and beyond 100% of the time. From Bryan at resort concierge and Adrian poolside, bar staff Mar, Cruz, Horace. Buffet staff Pascal. Entertainment Erik… Honestly I was so sad leaving. Already planning my return.
Janine M
We had a fantastic stay at Secrets. Our room was amazing, spacious and modern with a nice tub on the balcony. We were in building 3 which was a great spot as we were super close to the preferred club lounge and accessing Breathless too.
The food and drinks are good - lots of choices. The interior of the restaurants is very nice and have great aesthetic and vibe.
Service was fantastic at this hotel. Particularly the drinks and food service at the Secrets pool.
Max Mahlke
We recently stayed at Secrets Riviera Cancun, and we couldn't have had a better experience. The resort itself was wonderful, and the staff went above and beyond to take care of us, even when the weather threw some challenges their way.
A special shoutout to Luis, our bartender at the Preferred Bar, who really elevated our stay. He was always attentive, answered all our questions with a smile, and made sure we enjoyed our time. The Preferred Bar was a highlight for us, as some of the other bars were a bit overcrowded, but Luis managed to create a relaxed, enjoyable atmosphere that made us feel special.
The entertainment team also deserves recognition. We had an absolute blast with the nightclub activities—karaoke, the silent disco, and a fantastic cabaret show. They brought so much fun to our evenings!
And finally, the food! Every restaurant we tried was elegant and served absolutely delicious dishes. We couldn't pick a favorite—they were all fantastic.
Thank you, Secrets Riviera Cancun, for a memorable trip. We'll definitely be back!
My Booking
