Kelli Carter
This is our second time at Excellence Rivera. One of the main reasons we came back to this location was to see Mabel at the Club pool. We spend all day at the pool being treated like royalty all because of Mabel. Her love for the guests stands out and she has a smile so contagious you can’t help but love her. Your drink is never empty and your belly is always full. She will make sure of that! She never stops checking on her people and if she feels like you need a little more attention she will sit down next to you and chat for a minute. She genuinely cares about her guests. Tomas at Spice restaurant is pretty special too. His service is outstanding and he is very attentive. We stayed in the Honeymoon Suite this time and it was absolutely amazing! We’ve stayed at other Excellence Resorts and this one by far is our favorite. Mabel has been at the resort for 20 years and Tomas has been at the resort for 14 years. Their longevity should tell you about their work ethic, loyalty and character. Because of Mabel and Tomas we will definitely be back again and again.
Casey Roth
We had the most fantastic dining experience at Agave in the Riviera Excellence Resort, and it was all thanks to William! From start to finish, he provided top-tier service - thoughtful, attentive, and genuinely friendly. He recommended the absolute best dishes, kept our drinks full without us even having to ask, and made sure we had everything we needed for a perfect evening.
Not only was the food incredible, but William’s service took the experience to another level. His professionalism, warm personality, and impeccable attention to detail make him an invaluable asset to the team. If you’re dining at Agave, ask for William - you won’t be disappointed!
Huge thanks as well to Geronimo for his excellent service and teamwork. The entire experience was seamless, and we’ll definitely be back.
Brenda Semaan
Absolutely one of my favorite hotels. My husband and I have stayed here 3 times and we can’t wait to come back soon. The staff goes above and beyond!! Angelo is the pool entertainer, he is so fun, sweet and an amazing dancer. He makes everyone have a good time. Margarita at the coffee shop was the sweetest! She made the coffee with love and always had a smile on her face, she even brought me a dessert from somewhere that wasn’t served in the coffee shop because she knew I loved it. Roman and Amelia at the Steakhouse were best, the service was amazing and they were so kind. Felipe at the pool bar was on top of his game! He made all the drinks with love. I wish I can name every staff member here. Not one bad experience, not one bad thing to say about this hotel.
Ken McRae
My wife and I have had the most wonderful stay at Excellence Resort for the second year! The staff has been great… housekeeping has attended to our every need, the groundskeepers, pool staff, and maintenance are always working to keep things in great shape! We have always had delicious food and great service in all the restaurants, and the pool bar servers, like Arely and Elizabeth have kept us in drinks! Mexican Mark has kept us entertained and laughing, especially with our fun game of pool Blackjack! I wish we had kept the names of all the wonderful staff who have added to our time! Thank you Excellence for our wonderful stay! See you again in ‘26!!!
Jordyn Bailey
First of all, Excellence Riviera is beautiful! My partner and I are staying for a wedding and it’s an amazing experience so far. They are incredibly accommodating towards our dietary preferences, and it’s noted when visiting the on-site restaurants. We had dinner at Agave our first night with Rosy as our server. She was so sweet and attentive, and trust her when she suggests any mango drink. Agave’s food was amazing and a perfect first meal to welcome us to the resort. We will definitely come back before we leave!
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