Sarena M
Had a very fun and relaxing trip at Excellence Riviera Cancun. Unfortunately my trip was short but the service provided here is impeccable. Staff is very attentive and polite. Since I have arrived the bell man who took in our luggage went the extra mile of showing what our room offers and answering questions that we had. They take great care of all their customers, it definitely cannot go unnoticed. All the staff I have interacted with were energetic and charismatic. It is truly above and beyond. They have scheduled activities throughout the day at the resort. My personal favorite was bingo because of the amazing host, Mark. Mark called himself King Bingo and made the game very enjoyable and fun with his playful jokes all while teaching then players some espanol! He really kept the pump up and his positive/funny energy is contagious. Overall, I would come to excellence rivieria again. The location is great, the resort is well-maintained and very cleanly. For this being being my first all-inclusive resort, it definitely did not disappoint.
Allison Rana
I can’t say enough amazing things about Excellence Riviera. The food was amazing, the entertainment was excellent, but the best thing about the resort is the staff and customer service. Every single person goes above and beyond to make your stay the best possible experience. Jesus at Agave was so kind and attentive. Marcello at the Lobster House was the best server we’ve ever had. He remembered our drinks and preferences from the first night of our trip three nights later. He made our stay truly special. My husband and I had such an amazing time. We’ll definitely return.
Joseph S
Excellent and beautiful stay overall, with elegant and spacious rooms and a relaxing atmosphere. Staff were wonderful and attentive across the board, from the lobby to the room service to the restaurants to the poolside service. Especially want to give a shout out to the restaurant Oregano, where the hostess Amelia, our server Edgar, and the manager Wendy went above and beyond to ensure terrific service for us. We enjoyed our visit there so much that we went back the following night just to get dessert.
The resort is really fantastic in general, a great place for couples and groups (or solo travelers) to relax and unwind. Highly recommended!
Cali Page
We came here for our honeymoon and could not imagine it any other way. Our room was perfect, we always had new towels and drinks when we came back to the room, the staff is so attentive at the restaurants and pools. The games are so fun so go to everything!! Shoutout to our friends at Oregano- William & Diego!! They are THE BEST!! So attentive and so polite, really gave us the best recommendations and we had so much fun. Also Wendy and Amelia at oregano. Such a fun place to be and we will def be back!!
Nick Kingeter
This was our 4th time at an Excellence. Food is delicious. The nightly entertainment is great and a perfect way to end the day with a few night caps. Luis was great - greeting us making us feel at home in paradise. The entertainment team keeps the vibes as active as you want. I won 2 games of bingo -thanks for the hats Angelo!! Marco was our server in th Club and he was very attentive and helpful with everything we needed. We will be continuing to go to Excellence resorts. The Service is not something you can find in America- especially at this value. 5 stars
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