Sophie Jacobs
We just returned from staying at Excellence and had an amazing time! This trip surpassed all my expectations in terms of service. It was our first time doing all-inclusive, and they couldn’t have made it any easier to navigate. All of the food was perfect and my husband’s food allergies didn’t get missed one time! We especially enjoyed the creme brûlée at Chez Isabelle and the Kitchen Table for breakfast. By the pool, Jorge was incredible and super attentive to our needs! The rooms themselves were a little outdated but very very well taken care of and cleaned. Overall we would definitely stay here again!
Casey Roth
We had the most fantastic dining experience at Agave in the Riviera Excellence Resort, and it was all thanks to William! From start to finish, he provided top-tier service - thoughtful, attentive, and genuinely friendly. He recommended the absolute best dishes, kept our drinks full without us even having to ask, and made sure we had everything we needed for a perfect evening.
Not only was the food incredible, but William’s service took the experience to another level. His professionalism, warm personality, and impeccable attention to detail make him an invaluable asset to the team. If you’re dining at Agave, ask for William - you won’t be disappointed!
Huge thanks as well to Geronimo for his excellent service and teamwork. The entire experience was seamless, and we’ll definitely be back.
Denny Zwiener
Overall, very happy with our stay. Edgar at the pool bar was was great. Our waiter Antonio was always friendly and timely. Itamar with activities was very friendly, fun and joined in. Ate at the Oregeno restaurant on our last night. The food and service were great! (Amilia and William were very attentive). Can't wait to go back
Abby Vogel
This resort fulfilled all our expectations. We went for our honeymoon and they provided some very cool little perks for that purpose, including a champagne breakfast in bed and discounts on the spa and other romantic experiences. Almost all the restaurants were sit-down and offered waiter service that fostered a romantic atmosphere. We really enjoyed Oregano, the Italian place - waiters Adolfo and Diego were attentive and engaging. All three of the entrees we ordered at the Flavor Table, which features Spanish food, were some of the best we ate at the resort, and our waiter Alejandro was excellent. The private beach cabana was amazing. The rooms are spacious and well-appointed. WiFi service is consistent across the resort.
Tom McGrath
We’re so glad we came here! Can’t say enough good about it! My wife and I came from another resort here in Cancun. The minute we were greeted here we looked at each other and realized we wasted our time and $ At the previous resort. The rooms and food are great but the real bonus is the staff. All amazing! Amelia and William at the Italian restaurant couldn’t have been nicer or more attentive! Fernanda provided amazing friendly service at the beach. Thank you all for an amazing end to our Cancun adventure!
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