Megan Crosby
Overall my husband and I love this resort! The staff is incredible and the entertainment is great!
There are so many restaurants on property and they are so good! Agave was our favorite and Amelia, Mauro, and Marco had amazing service! They went above and beyond to make sure everything was perfect! They even had the chef come out and talk us through a customized dish!
We will definitely be coming back!
E Wanderer
Sept 2023: Everything about this place is fantastic. Book- you will not be disappointed. We did months of research and ultimately chose this place because of the food reviews. But it delivered so much more than that. The food WAS incredible. Every meal, fresh and we felt healthy all week. But the service blew our mind. Thank you to Adrian, Paco, and Efrain. The staff were so kind, going above and beyond. And remembering our favorite drinks, they’d have them refreshed without asking. These are hardworking professional teams providing a true luxury experience. We went non-club and had a fantastic time. The activities are fun and the evening entertainment is great (we are a younger couple). This has set the bar so high for us, it will be hard to go anywhere else. This place is worth the price.
Michele Boerema
My daughter and I stayed at the resort April 27-May 3rd. We had a wonderful stay. We have been to several other resorts in the area, and this was by far the best overall. Excellence makes a great first impression from the time you get there and are given cool cloths and glass of champagne.
The staff there is amazing and we were m always greeted with a smile. Shout out to several that made our stay memorable: Mateo who made our omelets in the morning was always to friendly, Walton and Eddy from The Kitchen( by the end of our stay they knew we always had mimosas with breakfast and we did not even have to ask), Marco from Agave who chatted with us and made us feel at home, the entertainment staff (Angelo, Adrian, Chris and Allisio ) who brought so much energy to Aqua Fun. The star of the week was Antonio on the pool deck! He was always there checking to see if we needed anything, was upbeat and always had a smile and boy did he hustle and work that pool deck. We really missed him on his day off as it was not the same.
The resort was nice in the fact that everything was so walkable, nothing was very far. Our rooms were always clean and we appreciated the fact that they did the turn down service and cleaned our bathrooms and provided us with fresh towels in the evening. Our refrigerator was always replenished with drinks and snacks. Loved that they had a pillow menu!! Enjoyed the coffee shop with their drinks and their rotating pastries throughout the day. We also appreciated the fact that we could get food poolside and did not have to cut our sun time short. We were sad to have our vacation come to an end. We would definitely return to an Excellence resort!
Tyler P
The service at the hotel is probably one of the best out of all of the all inclusive resorts I've been to. All of the pool side waiters are super attentive.
The resort is a bit dated but it's still a great resorts. We had a the roof top terrace room, and we had AC issues. Thankfully the front desk switched us to a different room
This place also has the amazing food in a restaurant and buffet styles as well.
The beach isn't the best. The seaweed is really bad making it not great to swim.
Overall great hotel, just not a place if you want to swim in the ocean
Jennifer Gregory
Antonio was working the beach like a CHAMP! Carlos was an incredible waiter at both Oregano and The Kitchen. He made excellent recommendations too ! Efrain was covering the pool like a seasoned pro! We were so impressed with the personal service. This is not an easy job. Trekking through that sand, with a tray full of drinks and a big ole smile, top notch! Service has been superior. Well highly recommend. The food has been incredible, the service phenomenal and the amenities are BEAUTIFUL!