Kelly Campos
My recent visit to the Excellence Hotel was made all the more memorable by the outstanding service we received from Ramon and the entire restaurant staff. From the moment we walked in, we were greeted with warm smiles and friendly faces.
Ramon, in particular, at the Grill, stood out for his attentiveness and genuine hospitality. He made sure our dining experience was flawless, attending to our every need with grace and efficiency. The food was exquisite, each dish served perfectly on time, and the flavors were nothing short of delightful.
And, of course, we can't forget the dessert! The sweet finale was the perfect ending to an already perfect meal.
Thank you, Ramon, and the entire team at the Excellence Hotel, for making our visit so special. We look forward to our next visit!
Cara DeKuyper
Our stay at Excellence Resort was made unforgettable thanks to Raul and Daniel, the outstanding beach concierges in the club section. Daniel went above and beyond by arranging for a local pharmacy to deliver medication, and Raul ensured our cabanas were set up perfectly each day. They consistently delivered specialty drinks and cold towels every day without being asked and brought kindness, humor, and warmth to every interaction. All other servers at the resort are also excellent. I want to also note that Abner who was our server every morning at the Magna Restaurant was also exceptional. He remembered us and our preferences. He made wonderful suggestions and just brighter our day.
However, we were disappointed upon check-in to be assigned a room with two double beds, despite requesting a king bed before arrival. As a same-sex couple, this felt dismissive. Jessica at registration was exceptionally curt, unhelpful, and unapologetic, making us feel like an inconvenience. Maybe a little diversity training for the club registration staff would help. If they had even apologized once it would have diffused our frustration.
While our check-in experience was frustrating, Raul and Daniel truly saved our trip with their exceptional service. Excellence Resort is lucky to have them!
Adam Miller
We had a wonderful time at the Excellence. Our second time! All of the staff was very attentive and we could not have asked for better service during our vacation. The resort is very clean, the rooms are great, and the food and drink offerings are plentiful. Our last day was spent along the lazy river where our server Antonio went above and beyond all day for us. He was so pleasant, courteous, and prompt. His tray was always filled with full glasses and empty. He hustled all day long as there were no empty chairs. Thank you Antonio and the entire Excellence team for a great vacation!!
Karen Hardin
Daniel with cabana services was awesome! He was attentive, service oriented and helpful in every way!!
In fact all of the beach cabana services in the Excellence Club were amazing…drinks, food, the reflexology massage - truly a wonderful experience!!
We ate at the Lobster House where Geronimo did an excellent job serving us a great meal for dinner. The outdoor dining was amazing!!
Elizabeth became a treasured friend as she came tirelessly throughout the days to our beach side cabana bringing us food and drinks (many drinks) to ensure our vacation was the best it could be! Her smile, warmth, and genuine interest in making our time special is so appreciated!! I not only wish her the best, but tell you if you have the opportunity to meet her, you are in for amazing service!! Thank you, Elizabeth!!
emily shepard
I can't recommend this experience enough! The service is top notch. Jorge made the pool experience so easy and fun, and kept the drinks coming! Itamar was the absolute best with the active entertainment... Rifle shooting, archery, pool and beach volleyball... He made everything so much fun and made us feel welcomed by remembering us every day and taking time to talk to us and make the sports more entertaining! We love this place and the people! The food was also good and the rooms clean! Angelo was also absolutely hilarious and so fun!
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