Sarena M
Had a very fun and relaxing trip at Excellence Riviera Cancun. Unfortunately my trip was short but the service provided here is impeccable. Staff is very attentive and polite. Since I have arrived the bell man who took in our luggage went the extra mile of showing what our room offers and answering questions that we had. They take great care of all their customers, it definitely cannot go unnoticed. All the staff I have interacted with were energetic and charismatic. It is truly above and beyond. They have scheduled activities throughout the day at the resort. My personal favorite was bingo because of the amazing host, Mark. Mark called himself King Bingo and made the game very enjoyable and fun with his playful jokes all while teaching then players some espanol! He really kept the pump up and his positive/funny energy is contagious. Overall, I would come to excellence rivieria again. The location is great, the resort is well-maintained and very cleanly. For this being being my first all-inclusive resort, it definitely did not disappoint.
Joseph S
Excellent and beautiful stay overall, with elegant and spacious rooms and a relaxing atmosphere. Staff were wonderful and attentive across the board, from the lobby to the room service to the restaurants to the poolside service. Especially want to give a shout out to the restaurant Oregano, where the hostess Amelia, our server Edgar, and the manager Wendy went above and beyond to ensure terrific service for us. We enjoyed our visit there so much that we went back the following night just to get dessert.
The resort is really fantastic in general, a great place for couples and groups (or solo travelers) to relax and unwind. Highly recommended!
Cali Page
We came here for our honeymoon and could not imagine it any other way. Our room was perfect, we always had new towels and drinks when we came back to the room, the staff is so attentive at the restaurants and pools. The games are so fun so go to everything!! Shoutout to our friends at Oregano- William & Diego!! They are THE BEST!! So attentive and so polite, really gave us the best recommendations and we had so much fun. Also Wendy and Amelia at oregano. Such a fun place to be and we will def be back!!
Christina Marsh
We had a wonderful week spent under the sun at this resort! The rooms were clean and cool, the restaurants were delicious and extremely varied and the service was top notch. Everyone went out of their way to be helpful and friendly! We have to give big shout outs to Hugo and Jorge who brought us poolside drinks and great recommendations! Benjamin, the chef at Spice was wonderful and so entertaining and our waiter Jose at Agave the first night we were there felt like he belonged to our family! We had a great family vacation and already wish we could go back!
Ryan Acton
From start to finish; this resort was truly Excellent! Beautiful views, landscaping and architecture. Multiple pools to enjoy and relax by. We found the lazy river by the spa the most peaceful place to relax and had great service from Ricardo & Juan. Plenty of beachfront to enjoy; where we also received great service from Mariana as we relaxed in our loungers. The Martini bar in the main lobby was our favorite spot to have a late afternoon cocktail before heading to dinner. A few of our memorable dinners were Chez Isabelle (outstanding service), Oregano (fantastic team effort by Amelia, David & Diego), Spice (Enrique was great). Can’t forget The Lobster house, which was our go to breakfast spot, thanks to Walton & Angie who truly welcomed us like family. Throughout the week we experienced top notch service, great food and drinks. This resort is truly 5 stars, we will definitely be back!
My Booking
