Maspalomas

Z C S

Mum and I went on holiday here 11-18 October 2024 3 star hotel. Staff polite friendly and helpful Rooms needed air conditioning not just a unit which was very noisy only pool view get the units. Or you can pay 5 euro a day for it. Pool bar was great serves food and you can have any drinks after 11pm you pay shuts at 12am. Entertainment was wonderful in evening and in day also entertainment was great for all. Buffet food in dinning room A lot to chose from sometime it is cold but what do expect when it's a heated unit. Chefs keep checking to replace food quickly Tables get cleaned also quickly

Ste Wilson

My partner and I have just returned from a delightful week-long holiday. The hotel was exceptionally clean, and while the rooms were basic, they met our expectations for the price. The pool area was well-maintained and tidy, with the only minor issue being the inconsiderate behavior of some guests who monopolized sunbeds for extended periods and not using them. We would appreciate it if measures could and should be taken to address this issue in the future. The bar staff was exceptionally friendly and accommodating, and the food hall offered a wide variety of fresh food options, catering even to individuals with particular dietary preferences. This was my second visit to the hotel, and I would highly recommend it and consider returning for a third time in the future.

P P

It is ok staying here for some nights. The rooms are good, the pool is pretty big and there is also a whirlpool over the standard pool. Breakfast is pretty identical every day, lunch and dinner vary. There is nothing special around the hotel to see but there is a shuttle service to the Faro of Maspalomas a couple times per day with which the beach and the dunes can be visited.

Jayson Carroll

We are currently on our 5th night. From the very start at check in (we were 3 hours early and they still checked us straight into our room) the holiday has been amazing. Nearly every single drink at the bar is included in the all inclusive, the food selection and quality is amazing for an all inclusive. Our room while it only has a ceiling fan was cool enough to sleep in if you keep the patio doors open and curtains closed 24/7 this is with 29c days. Information given at reception on bus times, prices and what buses to catch and where to change for a trip to the aquarium was so helpful. Lovely pool and getting a deck chair isn't difficult at the end of Sept/beginning of Oct. Most staff speak great English. We will definitely be back!

Michael Parr

The hotel is inland, but a free shuttle is provided for the beach. Staff are friendly and hardworking. I do, however, have two complaints. Jet2 advertise the hotel as a family destination yet there is no gate on the children's pool area which would add a level of added security. We are travelling with 2 toddlers, yet we have been allocated rooms over the smoking area and the pool bar where nightly very loud entertainment does not finish until 11pm. It can be heard even with the balcony doors closed, which also makes sleep difficult as the air-conditioning unit is portable and needs to be vented through the open door! There is a ceiling fan, but this just circulates hot air. We have twice requested quieter family rooms only to be told the hotel is full and there are none available. This is despite an email request before we arrived, and there have been two changeover days during our stay so far. The hotel does not appear to be full, but maybe there are a lot of rooms with single occupancy. I therefore could not recommend this hotel as a destination for families with young children.

Erik

An Unforgettable Stay at Hotel Villas & Suites by Dunas Our stay at Hotel Villas & Suites by Dunas was absolutely amazing, thanks in large part to the incredible animation team. The hotel itself was modern, clean, and offered everything we could wish for – from spacious rooms with stunning views to a delicious variety of food at the restaurant. The staff across the board were friendly and helpful. What truly made this trip special, however, was the animation team. Their energy, creativity, and passion brought the entire place to life. From engaging poolside games and fitness sessions to the impressive evening shows, they managed to entertain guests of all ages. They had a remarkable way of making everyone feel welcome and involved, without being pushy. Special thanks to the whole team, who went above and beyond to make sure we had an unforgettable time. If you’re looking for a hotel with top-notch entertainment, this is the place to be!

Andrew

Rooms are excellent, the food is good with a lot of different options every night. The facilities are clean and well maintained. Housekeeping are very friendly and thorough. Reception staff are always friendly and happy to help. The beach is just a short free bus ride away which was really convenient. Some of the staff in the pool bar and main restaurant let the place down, particularly the pool bar. They enforce a limit of 2 drinks per person, which doesn't really work when you're a group of 7 including children. When another person from our group went to get some of the remaining drinks they treated them with disdain as well. This rule was enforced even during quiet periods when we were the only people sat in the bar area. The rule didn't exist 2 years ago when some of our group visited. We had a young baby in our group and one night asked if we could sit in a quieter area of the restaurant. This was to allow the baby to keep sleeping, a member of staff in the restaurant said "I don't care if the baby is sleeping you can't sit there" and proceeded to just say "Not my problem" loudly and repeatedly. The area we asked to sit in wasn't reserved or part of the adult only area and other groups were using tables in that area at the time.

Chris Kerswell

We visited this summer with our two boys (5 and 9). Everyone had a fantastic time and would love to return. The food was good quality and a great selection. All the staff were really friendly and helpful. The kids especially loved the Animation team and our youngest took a special liking to Bea. Thank you so much to Bea for your time and effort to ensure every interaction was a great experience for them!

Jessica Jones

We had an absolutely brilliant stay here - myself and my two young children. Beautiful grounds, extremely clean, friendly and helpful staff, with lots to see and do. Lots of pools to choose from whether you want a quieter spot, or lots of entertainment. Can’t wait to come back!

Oliver Jenkinson

we stayed at this place recently for just a week and it was an amazing experience, the staff were excellent, and the food was decent. A big shout out to one of the entertainment staff named teddy who further helped me be able to enjoy my time, he was very funny and encouraged me to join in the activities they had planned, on the whole i would highly recommend.

Michelle Anne

We visit this hotel regularly to fill up our warmth tank for autumn, winter, and spring. Amazing beach-side, desert dune-side wandering, highly accessible walk-able lively shopping and entertainment plaza, plethora of sea-side restaurants; Hotel spa, selection of saunas, gym, outdoor pool sections, traditional outdoor games, childrens playground, tennis court, teacher led exercise courses: tai-chi, yoga, pool fitness... Always have a wonderful revitalizing experience. The hotel overall is of historic and family significance with a retro-boutique design; Amazing views of the mountains and pool area from one side, and the other of the sand dunes and beach over a few villas. Hotel staff is always accommodating and friendly- from airport pick up, reserving a child seat, reception, bell hop, bar-lounge, room steward, convenient breakfast buffet and a la cart/buffet restaurant service- pool side drinks etc. The one MINUS: concern I have noticed since the restaurants for instance are open to the public, the hotel in general has been too easily accessible to some outside guests, that have walked into the pool and spa areas freely... and sometimes lounge around with impudence - unwelcomed

Travelling Doc

Having booked directly with the hotel and having stayed here a few years ago, I would have thought there would be some benefit of loyalty but instead was treated with none! This time, I was given Room 203 on the ground floor—a basic room with an incredibly dated interior, complete with an old 80s carpet. The view from the balcony was awful: a kids’ playground to the left, the car park and roof in front, and the pool to the right. Unhappy with the room, we raised our concerns with reception. After waiting 40 minutes, the room manager, Miguel, informed us there was “nothing they could do.” Fortunately, during that wait, we found an alternative place to stay. The customer service was disappointing on several fronts: 1. For a direct booking, a hotel should recognize guest loyalty ( having stayed in the hotel previously and also in the Gran Residencia, the sister hotel) by providing the best available room in the selected category. Although we were told there were similar rooms on higher floors, they wouldn’t accommodate us. 2. Despite voicing our displeasure, they showed no genuine effort to address our issue. Given this poor treatment, I won’t be returning to Palm Beach or Gran Residences, despite having been a loyal visitor to both.”

Mike Saar

Great hotel, very friendly staff, and great service. Known for good food and they did not disappoint. Short walk to the beach and boulevard. Wonderful SPA pools are adults only. Live entertainment every evening and al fresco dining. During our stay majority of guests were German. Staff speak several languages. Alcohol was expensive compared to outside hotel, but similar to other hotels in the area. Bar menu is also quite good. Just a few steps outside the grounds are small supermarkets, Italian restaurant and also close to the main bus stop. Great shopping close to the Faro.

Komasa Ellie

We enjoyed our stay at Seaside Palm Beach hotel. It's concept seems to be 70s tourism - and this can be in both good and bad way. Pros - Service is attentive and courteous, all of the staff are well trained (unlike some of the newer hotel) - Room, whilst 70s decor may not be for everyone, was clean and spacious - shower pressure was good and good amount of space in the bathroom - dinner was pretty good. On half board, 4 out of a week is serviced dinner with 4 course meal, each course from a choice of 3 dishes and dessert is buffet. Other 3 nights were 'bbq' buffet and meat here was very good - breakfast was also good on par with other true 5 star hotel. - we went in October and the resort had plenty of sunbeds and pool side was well maintained - complementary Yoga session was very good with knowledge instructor. It was about 1hr 15-30min and catered for beginners like us. - location was convenient. Couple of supermarkets within walking distance as well as beach, bus stop etc. It's sufficiently away from the beach to provide a bit of calm which we liked. Cons - the hotel is a bit tired and it's 70s style is not for everyone - shower only had divider and no door, consequently the bathroom floor was always wet - Aircon was a bit weak. It was ok in October but it might get a bit warm in summer - this was our major dislike. Entertainment went on till 11pm most nights. Thankfully it wasn't heavy base music but loud enough to hear every word of a song from our room. We don't always want to hear it every night till 11pm. It's a bit questionable when majority of the clientele were older people. If they stopped at 10pm, it would have been more bearable? - Pool was advertised as heated but main pool wasn't heated. A bit debatable if October is considered to be colder month but water was certainly starting to feel a bit chilly - Adult pool only allows 14 years onwards despite the hotel charging 12 years old with adult price for the room. A bit of discrepancy? - Alcohol was hideously expensive. I don't mind resorts charging more but charging for a bottle of wine more then 4 times in the local supermarket? I think that is a rip off... - As it is 5 min walk to the beach, there is no direct access to the beach from the hotel (despite the name of the hotel!). Mind you, Atlantic ocean is choppy and cold so we didn't really mind. - the hotel is not near sight seeing locations except for the sand dunes. Maspalomas is a tourist spot and there is not much else to do than usual beach side stuff. There is a major bus stop near by with good connections to the capitol and other towns. Over all, we'll be happy to go back in October but we might ask for rooms but facing the poolside to avoid the music keeping us awake

Marc

Exceptional Hotel. Stayed there last week with family. The facilities are top notch, rooms very clean, staff couldn’t be nicer, it’s right next to the beach, you can’t hear any other noise from the other rooms at night, lovely bar by the pool. I could go on and on. 10/10.

laurent G

Mainly Spanish tourists here, in a touristic area of Maspalomas. The flat has 2 floors, and 2 bedrooms. We'll equipped, very clean. Nice resort. Restaurant is good too. Everyday différent buffet. Personnel very nice. Swimming pool is super clean, warm water. Enought far by feet to beach, or center. A city bus service works. To rent a car, you can do it at hotel, or in ORLANDO agency at playa del Ingles, about 1,5km from hotel. Not always easy to find a place to park the car.

Ásdís Eva Árnadóttir

Hotel very clean, food was delicious and best of it all was the service from the kind people working there. Everyone was super nice!! Special thanks to Sara and Desiree (if I remember the names correctly) for such great recommendations. The staff there was the best part of it all. Somebody give them a raise please cause they deserve it. If I owned a hotel, this is the kind of staff I would want to keep close at all times! Thanks again for a great experience!

Katboga

Gonna start with the positive was a solo traveler and as a woman on my own the staff made me feel very comfortable and we're just lovely particularly Jose who was a gem ! And a lady at reception and behind the bar just want to thank them so much for making my stay so good ! The food was ok apart from one night not getting any as they shut before the alloted time I was given glad I wasn't really hungry that night or I would have been quite angry really apartment was just fine apart from a weird lock on the first day I had trouble opening but after been shown the nak of doing it I was just fine The beach was about twenty five minutes walk away so because it was so hot had to get taxi but tried three different ones which was good hardly any good shops though just tourist ones most malls like ghost towns overall liked gran canaria people so friendly so very happy with my holiday there x

Elizabeth Rzigui

Stayed for ten days I am solo traveler..,.. bathroom was full of ants, beds don't get changed only after five days don't even think mine got changed as i put a mark on the duvet cover and it was still there when I left, food not alot of variety I went half board would I stay again no!

Pete r

nice hotel for a few days of rest, professional service especially one lady behind the bar. mega positive approach and always smiling. I recommend👍👍

Dave Hollingworth

Value for money. Food was good. Rooms were adequate. Not good for people with walking difficulties due to its position at the bottom of an hill. All the staff were very friendly especially Ayoze the lifeguard. He was brilliant with everyone. Would revisit this place in the future.

Alan Doherty

Our bungalow overlooking the pool was immaculately clean. The bungalows are basic. But comfortable. The bed was very comfortable. Had the essentials. Check in staff, and housekeeping all very friendly. The pool is very busy. We had hoped to swim, but it's not really that sort of setup It's more geared to pool games. The pool gets taken over regularly by activities for the kids. I'd prefer a kids' games pool and one for guests to swim. Usually, we book self-catering, but it wasn't an option, so we chose b&b. Breakfast is very basic, chaotic and noisy. Out of our 7 days we ate out 5 of the days instead. There's a great little shop on site for essentials. It's less than 15 minutes walk to Yumbo. We brought a hire car and parking is very restricted. Both on the street of Vistaflor and the main road before it. We would return based on location and price.

Sebastian Chr

Staff is useless except ayoze the pool keeper. Reception does not care about you or your problems, they refer you to snother department and has nothing to come with themself (like for example trying to find something that went missing). It was gone for 3 days, reception didn’t want to help at ALL. Receptionist did not give a shit abput the problem, had to contact all the workers and nobody wanted to help. Except the pool keeper azoye, he’s the real deal

Cath Maloney

Just returned home after a week in vista flor we had a good holiday the bungalow was very clean and comfortable.the staff are very friendly from the dinning room staff to the bar staff to the cleaners.lots of beds around the pool . there was a large group of people that came on the Friday till Sunday they were Spanish from a church group so very busy and noisy in the restaurant for those two days .but the staff mainly fran always got us a table so all good the food is good we never said there wasn't any choice for us . all in all a good time was had by us

Marco Russo

The bungalows were really old, dirty and stinky. The location is near the sea and well located to move around the only positive thing! In the night you could hear the person next to your room even if they were talking and there is no control of keeping the quiet. Cleaners were coming to tidy up the bed, buts sheets were not changed and bathroom was not cleaned. The bed were two single one which during the night you had to be careful how to move. Food at the breakfast was a poor quality and bad organised! Anyway I think they need a really huge improvement because there is a lot missing. For the price you pay, choose something different, that definitely you will find something nicer.

Mateusz

I wouldn’t say it’s a 4 star hotel. Rather 3 stars tops. The cleaning ladies were amazing. Everyday they were cleaning the rooms, changing towels and even the patio next to each bungalow. The room was specious, there was a fridge and when asked, the kettle was provided. Regarding the room itself - very simple, the beds were shaking, the window in the bathroom was broken and we couldn’t open it. The breakfast is more like a 1 star hotel. No salads, you can have sliced tomatoes or cucumbers. Luckily there was someone preparing fried eggs and omelette otherwise we would be starving. We only had breakfast there, I must say I’m happy we didn’t have all inclusive option. The waiters were kind to us. The area around the hotel does not encourage for a walk. We had a car so it wasn’t a problem for us, but take this into consideration if you want to have a walk around. You’ll need to walk a lot in order to get out from this area where there are only hotels and streets and nothing else. Overall for the price we paid 860€ for 2 people for 6 nights it’s okay, but I wouldn’t stay there again.

Claire Bowers

Just returned from a very relaxing stay here. The staff were very friendly and attentive. There was lots of choice of food and drinks on the all inclusive option. It was not just our suitcases overweight in the way back! The rooms were as expected, a little tired but huge. The key code for our room was soooo long though. Location wise, it’s a bit of a walk to get anywhere but there is a shuttle bus from the hotel (occasionally) and the local busses are super easy. There are some really lovely places to visit not too far away. We had a fabulous view of the golf course from our room. In the evenings we walked to Holiday World a few times to keep the teenage kids amused, they also loved the bingo nights at the hotel 😂 It really was a peaceful and relaxing stay.

Luke

Not somewhere I would stay again. It’s very tatty please see pictures. Shower head covered in mould, plastic scabby chairs on the terrace, broken parasol and just really run down. The pool is ok but very very cold and the breakfast offering is awful. The sausage are like grey hot dog sausages and its too far out of the way from anything.

Gina M

A very good hotel with top facilities and incredibly nice people. As a vegan, I have also become full there. Delicious food and excellent service. If I should come back to Maspalomas, then here! Muchas Gracias

JAMIE WARD

I am writing this with a couple of days left, on our first family holiday to Suite Hotel Jardin Dorado. It has been a great holiday experience here. The resort is 1.7 miles from Maspolamas and there is a free shuttle bus to take you there, the beach and the sand dunes (all the same stop). Suite Hotel Jardin Dorado is a resort with individual bungalows set in an arc around the swimming pool and restaurant/bar facilities. There are plenty of sun-beds and less parasols. No real tussle to get a bed before 10am but can be busier in the afternoon. There are 5 family/large beds which get taken early. The pool has a lifeguard from 10am-6pm & a young lady offers aqua aerobics at 12.30pm 5 days a week. Music she plays is quite loud & off putting for some! She offers children’s activities colouring, card and ball games etc More catered for young children. Pool is in 3 sections with jacuzzi and various fountains. The food selection. Is good, with hot and cold dishes, fruit and deserts and selection of alcoholic and soft drinks. There is also a snack menu if you get hungry between set meal times. We ordered (paid) for a pizza once. Opposite the resort is a well stocked supermarket. We bought lilos from here, my advice spend a bit more as the cheapest ones only last 3-4 days. The rooms are good, open plan with 2 singles (put together for a double) a sofa bed & tv that swings from the sitting area to the bed area. The bathroom includes a twin basin, toilet and walk in shower with rainfall & standard shower. Shower gel, shampoo & soap provided and clean towels daily. Bed linen changed every few days. We only discovered the small courtyard area on the back of the property after a few days. The lock was a touch stiff but it was great to find a clothes drying rack here, which also benefits from the air-con unit giving off heat. Ie drying clothes even quicker. The air-con is very noisy & can be loud through the night, my advice is switch it off or bring earplugs if you are a light sleeper. Free WiFi all round the complex but a very temperamental signal. Staff are amazing. Samuel (cream waistcoat) the restaurant manger is an amazing people person. Makes you feel welcome and can offer great insight on places to go. The restaurant/bar staff all want to make your time here a good experience. At night (8pm) the young lady offers a 30-40 minutes children’s dance (baby Shark etc). Again a bit loud for us as we liked to sit outside to eat but as far away from the music/speaker. Then there is live music (covers of old and not so old songs). We didn’t feel pressured to move on from our table, after eating. It seemed more guests wanted to eat inside the air conditioned restaurant areas. Beach towels can be hired from reception and safe deposit key for the safe deposit box in the rooms. Room locks are PIN code entrance which saved having to carry a key but you do need to memorise the code or like me, refer to your phone/picture. There is a small gym & treatment rooms, we didn’t use these on our stay. Didn’t see any launderette facility & there wasn’t a kettle in our room. There is a hair dryer in the bathroom though! We only went into Maspolmas once to the shops & for lunch. The restaurants have the manager stood outside trying to draw you in, I’ve always found this off putting. This time, I just pointed to my all inclusive wristband, imitated I’m already full, smiled and walked on, this made them leave us alone. Nice shops with designer clothes and perfumes etc. There’s also the beach, sand dunes and bird sanctuary nearby. I ran to the town & back a few times, it was very hot but be careful of the very poor tiled pavements & high kerbs. We really enjoyed a trip to Puerto de Mogán, a pretty fishing village/town with harbour and beach. Decided to get a taxi there and back €40 each way. Friday is market day & apparently very busy, we went on a Tuesday. Finally we would return to this resort, we met two other families that were returning for the second time. This speaks volumes. We had an amazing relaxing holiday here.

Christopher Barry

Staff are lovely, room is very modern with good bathroom. We were in the adults only section which had loads of beds and it's own pool. The only downside is that the food in the evening is not great, loads of stews made with cheap meat, not a big selection of different mains, quite disappointing for a 4 star hotel.

Jeff Calvert

Kumara Serenoa is an oasis of calm after the chaos of travelling through Las Palmas Airport. If you like golf, the hotel is situated in the middle of a golf course. But it is a bit remote from everything else. Maspalomas is a 40 minute walk or a free bus ride away. The pool area is excellent and the food and alcohol is typical All Inclusive. There is a lounge adjacent to reception, but is not part of the All Inclusive package. The hotel needs an Entertainment/Lounge area where one can relax after the evening meal. Currently, the entertainment area is the external restaurant area which is inconvenient if you finish dining early and your table is required.

T Foulk

We spent a week here in October and loved it. The rooms are modern, clean and well equiped. We loved the layout of the hotel and you have easy access to everything. The staff were absolutely brilliant - always friendly and helpful. The pool is beautiful, set in the middle with palm trees and plenty of well kept sun loungers all round. The restaurant and food were excellent, always fresh and always a huge variety of options. We found the location particularly good. You're at the end of a quiet one-way street and are surrounded by green well kept golf courses. You feel safe and private which is great for kids and you can still walk to the beach in 40 mins.

liv B

AMAZING HOTEL! We stayed here for 8 days and we was absolutely shocked at how good this hotel was, from the staff, the service, the food was 10/10. The staff are lovely and kind. We arrived very late in the night and they had packed us a bag full of food and water which is a very kind gesture. We stayed in the adults only bit and it was so peaceful just what we wanted. The rooms were brilliant and modern. They have a massive range of food which by surprise was very tasty, I’ve never been to an all inclusive were the food is that good you go up for seconds haha. The only cons of this hotel are that it is far away from everything else so we hired a car to get around. The only little thing was that the cups were quite small when getting a drink (all inclusive) and other times we got a big cup not too sure why. But all in all we was made to feel very welcome and enjoyed our stay. Thank you

Matthew McCaig

Absolutely fabulous hotel for adults and family's. The staff are so helpful, attentive & friendly. Rooms are very clean and maintained daily by the cleaners. I was impressed by the choice and quality of food each day - all round excellent. Nice pool with ample sun-beds for all. Lots of daily activities at the hotel for children & adults to join in should you wish. Good drinks selection at the bar... Good location for visits outside hotel, short cab ride- 10€ roughly which hotel reception arrange. Overall - thank you Kumara Serenoa for a fabulous 10 day holiday. Would I visit again….. YES!!!!!

Morgan Masters

Great hotel. Our room was very clean and modern and well located. A small kitchen area with microwave, kettle, coffee maker and utensils. Good AC in the room to keep cool. Outdoor furniture for the room, we had a room with a rooftop terrace which had 2 sunbeds, chairs and an umbrella. Food was fantastic, rotated each night and each morning food was fresh and tasty. They had a fresh egg station and each night had a fresh selection cooked in front (normally 1 fish and 1 meat). Drinks were not included in our half board but we're reasonably priced. Staff were kind and helpful. Location is slightly out of the way so a car is a big bonus here.

Cath Grant

Just spent 9 days here and is probably the comfiest hotel I have stayed in. The staff are amazing. The facilities are brilliant. 3 pools to choose from plus a jacuzzi. Food range brilliant for all tastes. Breakfast is plentiful. Lots of different choices from Continental to English. Only downfall is there is not much around the area but it's only a short taxi ride to the main centre. Local shops plus a superdino shopping centre within walking distance. The weather in November is hit and miss but when it's hot it's hot. Few rainy nights but nothing major. Will definitely stay here again. Definitely a 4* hotel. Bungalows very well maintained but could do with bigger fridge for self catering. Cleaners 5 days a week except Thursday and Sunday.

Dre Miff

We had ants in our bed, on our nightstand and in the bathroom. The cleaners forgot to leave toilet paper when they “cleaned”. The cleaning felt inconsistent and not thoroughly done. We booked the hotel because it had availability access to the pool (a ramp) and some rooms had ramps up also. We had one room who needed accessibility accommodation which they did not offer, they put them in a room where they had to lift their walkers. Did not feel safe. They gave us room furthest from the elevator and from the ramp which meant they had to walk more. They tried to use the stair climber to access the indoor dining hall, but first time they didn’t find the remote and second time the stair climber stopped halfway.

Paula

It's a nice place but if you don't have a car it's hard to get by,it's very isolated and public transportation is very far. The rooms are very clean and comfortable with a front and back terrace. Breakfast and dinner have a lot a variety and everything is delicious. The pool is great and also very clean. You can smoke everywhere but the rooms. The stuff is helpful and nice. But for someone with a cat allergy is not a good place as there are cats everywhere.

Rudolf Johnsen

Everything is a 30 min walk away. If you have a rental, like walking or dont mind spending 10-20 euro a day on taxi, it is very nice. Pool was a bit cold. Everything else was nice. Recommend opting in for a rooftop bungalow if you want some privacy. (The hotel was in no way crowded, but still nice to be all alone). Would visit again

aauk aauk

We recently spent a week at this hotel and had a wonderful time. All the staff, especially the reception staff, were very helpful & welcoming. The rooms are modern & have all the required items, the food is buffet style with great choices every day. The location is well served with local buses which we used all the time to get around, plus they have a free shuttle bus to the beach. Such a great holiday, thanks so much to the staff! Will definitely return & recommend, Audrey & family x

Iordache Poenaru

Very good place, quite and really nice! The room was okay, clean enough, smart TV, fridge, safe! Only a bit uncomfortable was some bad smell(room 207), some times, from the bathroom I think! Staff very, very nice and friendly, food very good! Swimming pool very clean! Anyway, we had a very nice days in Los Calderones hotel! Thank you guys for your hospitality, and definitely we will come back as soon as possible! We highly appreciate and highly recommend!

sheila Willoughby

I arrived at 11pm, late due to flight delay. So didn't really take note of surroundings outside of the hotel. Receptionist was fine. I was shown on a map where my room was. No help given. There was no one else booking in, as I was told I was the last one there. So no excuse. View over pool and garden nice enough. There it ends. The following morning I ventured outside the front doors to see a massive hole in the large area across the road, probably another hotel being erected at some point. The drive into the entrance to the front door was full of potholes. Taxi drivers refused to drive in the tiny space. I don't blame them. Had I known about this aspect, I wouldn't have booked here. I had come away for scenery, not a building site. Perhaps travel agents should be honest about the environment.

Carlos Menezes

The staff is really kind! Parking is free. The pool is great and spacious. The rooms are nicely sized, but the AC didn’t seem to work too well. On the other hand, the only downsides I can point are the prices of the beverages at dinner time (3€ for a coke).

Susmita Som

It was a lovely and quiet hotel..ideal for quiet getaways. I came on my own for a break. Problems i had was that they took a €100 deposit at check in for any mini bar usage..this was not made clear at booking. Also tea and coffee is not even free in the rooms and even if you want to put anything in the safe it costs €2 a day! The internet is terrible. When i asked they said there was no one to fix it. The air con in the bedroom didn't work so i asked for a fan for the 5 nghts i was there. The staff are very friendly and housekeeping is fantastic.

Based Boy

This is the first day of my second visit. I‘m impressed by the improvements. The wifi connectivity has become much better and more consistent. And finally a water dispenser ❤️ no more having to buy water bottles from the store next doors. Finally a way to get fresh water when waking up at night ☺️

MICHAEL G

Oldschool hotel in the second row at Gran Canarian beach promenade. Lobby is suitable. But the rooms are furnished within the 80s. Old closets and beds. No update since then. Service is okay. Some restrictions for the guest, e.g. not allowed to drink soft drinks or normal water at breakfast (within all inclusive). Mostly old people. Towel-reservation at pool is sadly allowed. Food & beverage is very good and great variety. In a nutshell: it’s worth the price but not outstanding, oldschool.

Kerem Aslan

have been there end of july til beginning of august, the food was excellent, from breakfast til dinner in evening was awesome, variety of food in evening, cocktails at bar were very good, also entertainment in evening was nice, animateur (hostess) were putting lot of effort in their work to entertain the guests, rooms were very clean, and the bed was very comfy. stuff was very very friendly! playa del ingles beach was a 15-20 min walk away, which was just a bit far in the heat of the day but ok. but there was also beach in front of the hotel which was nice. all in all, the hotel is very recommendable and would come again if visiting playa del ingles.

Martin Šedivý

Note this, if you are not german, don't go here. If you are german-speaking, you will most likely have the best vacation here. This review is from a perspective of non-german speaking couple where we were left out from any animators program because the main language at the hotel is german. We tried to adapt from english to spanish or german but only with little success. Personal is really nice, food great, rooms cleaned, pool, sauna and services also great. For everything we give 4 stars out of 5 (meaning we really enjoyed the stay here but we just felt bit left out from any activity in the hotel as the target is only german-speaking and you will have no success with english)

Ognjen Đukić

The waiters are really kind and work hard so that everyone is happy. The staff is always there for everything whether you have a question or need help,they are there. The hotel has everything that someone needs,fitness,pool,massage and a lot more. I would recommend this hotel to everyone.

Janet Blackwell

Spacious clean rooms and bathroom with good supply of towels. Staff were really friendly especially in Joey's restaurant. Plenty of choices in restaurant and you could microwave if cool. Pools clean and supplied towels too. Just a shame out of town and bus only ran once a day

Joel Segrave

Very impressed with Kid friendly hotel. The animation team were very good with the kids with plenty of activities for adults and kids (bingo, archery, darts, etc). They were kind to my kids whether that was in the kids club, afternoon/evening entertainment or just walking around. Despite all other reviews the food was good. There is the buffet style section which caters to all different nationalities and tastes, snack bar for burgers and hot dogs and a nice Italian restaurant only open in the evenings which was my favourite. I personally love zone 1 which is across the road, as it was quiet and chilled with a good pool (careful it is deep!) and self serving drinks. Zone 2 was more active with music, cocktails and animation team activities if you like that kind of thing. Should you wish to go to Maspalomas town the hotel can order you a taxi which comes very quickly if you want to explore. There is Holiday World close by which is walkable and has lots of fairground rides for different ages and a food market for different tastes. I would definitely recommend this place for families. Thank you

Martina Beňová

I used to really like this hotel. Every year, I would spend several weeks here, and until now, I was always satisfied with my stays. Unfortunately, what happened this year has been incredibly disappointing. During my stay, the cleaning staff repeatedly stole personal items from us, not just small items like cosmetics and clothes, but also important documents, cash, and even computers. I filed an official complaint with the hotel reception after the thefts, but to this day, I haven't received so much as an apology, let alone any compensation. This kind of approach is unacceptable, and I can no longer recommend this hotel to anyone who values their personal belongings and safety.

Lindsay Hall

This hotel suited us perfectly. Our son has a disability so our ground floor room with sunbeds outside was brilliant at meeting all our needs. If our son wanted to chill out in the room we could still go outside and sunbathe with him perfectly safe a few feet away. All the staff we met were friendly and our son managed to "fist bump" one of the waiters after a few days. Something which he wouldn't normally do as he doesn't interact well socially. We found the food to be a good standard. Whilst there wasn't a massive selection, there was definitely more than enough every day. My son and husband particularly loved the pizza which were fresh, tasty and available daily. The garlic sauce by the salad is delicious! I enjoyed a few Pina Coladas and strawberry daiquiris whilst we were there and the beer was good. Self service soft drinks were available and water/coffee was available 24 hours. The BBQ snack bar was great for days when we stayed around the pool meaning we didn't have to dress for lunch we could just grab pizza/burger/hot dog/nachos and enjoy in our sun loungers or on our terrace. The rooms were nicely decorated and comfortable. We locked the key card in our room one day and had no issues getting a replacement from reception. We were lucky to have a hire car so we did a lot of exploring across the island, however close by there is holiday world which has a food court if you fancy a change of meal and a Spar shop. The only downside is it's slightly out of the way for some things if you didn't have a car but for us it was perfect. Thank you Koala Gardens for a wonderful holiday.

Andy Caslin

The hotel itself is lovely. The rooms are very nice and air conditioned, you’re never far from a pool no matter which room you’re in. There is a wide variety of food on offer in the main restaurant with a different choice everyday. There is also an Italian restaurant on site which was very nice but you have to book this on the website. There is also a burger bar that serves burgers, hotdogs and pizza throughout the day. There is also a gym and wellness service but I didn’t use these during our stay. The entertainment team are absolutely fantastic, they are all so good with the kids. There is a kids club with 2 sessions daily. They have various games around the pool throughout the day & daily bingo at 14:45. Mini disco for the kids everyday at 20:00 for 45 mins. The main entertainment is in from 21:30-22:15, it varies from karaoke/bingo to a show of some description but every night was entertaining. Now the not so good part. Despite the holiday being booked 12 months in advance and us making the tour operator aware of daughters disability they put us in an upstairs apartment, after 4 nights they finally managed to move us to a ground floor apartment. My sister in law who has a mobility scooter was originally allocated an upstairs apartment but was switched to a “ground floor” apartment once we arrived which unfortunately had 3 steps up to the front door which is less than ideal. Luckily she had her 19yo soon with her to help me lift her scooter up the 3 steps which again was less than ideal due to my recent rheumatoid arthritis diagnosis. Lucky they were able to move her to a ground floor apartment after 2 nights. Despite these 2 issues that were eventually sorted out we would definitely stay here again.

David Clark

Amazing views, great friendly staff, and delicious food. Wonderful 5 star mountain getaway. Every night is a different theme for the main dining area with a variety of choices. Several pools throughout the hotel make for a very pleasant experience. There is also a shuttle service that runs to the beach area and back, but make sure to check for the scheduled times to plan your beach trips accordingly.

Lauren Nutt

Amazing hotel. We really enjoyed our stay here, the hotel was really clean and modern, the food was great and the staff were so helpful. The hotel is located in the mountains in a nice quiet area. It doesn't have much around the hotel apart from the golf course but they had a free shuttle bus that took you down to the beach where you could walk to the shops also.

Giusy de vitis

Right name for a place to regenerate. Very comfortable rooms, but some modernization could further improve. An actual lovely large shower room with a view of the panorama and stylishly decorated common areas. « Be Aloe » deserves special note: wellness area is not too big but with everything you need, and I appreciated that they are careful so that it is not crowded. The locker rooms elegant and functional. I would recommend the sport massage with Diana, who is a great professional, and it's worth the longer full-body massage, it puts you back in shape, and also the Canarian massage with Pedro. With this combination, already in two days, you feel disassembled and reassembled in the right way like a Lego! They are great and competent. In a time of fatigue and stress you get your body&mind back together in no time. I also liked a lot the gym opened 7/24 with a special view. A little better organized and empathetic service at reception would take a good level to an even higher level. Distant from points of interest and not provided transfers to/from airport, however, the real problem is getting out of the resort because it is so cozy and peaceful that it doesn't seem like a good idea to leave!

Harry Phinda

What more can I say? This is literally the best hotel I have ever stayed in. The staff, the environment, the food, and the attention to detail—I honestly couldn't compliment it more! I was a bit skeptical about a golf resort, thinking I would get really bored, but oh my gosh, what a lovely place. As a well-traveled person, please ignore any 1-star reviews because they are nonsense. The food is buffet style and of really good quality. Because of the themes, you are naturally going to love some days more than others, but there is always something for everyone. We did the half board and chose to explore for lunch. All the staff were amazing, but I have to give a special shout-out to Alejandro! Such an attentive, funny young man. He made dinner a blast, and we often looked for him when we went to dinner. The small activities like beginners' golf are reasonably priced and also just fun to meet people. The rooms are well-sized with some quirky features like a window to see the view while you shower. There are so many pools, with my favorite being the rooftop infinity pool that looks out onto the mountains and the sea. The spa is really nice and special, with an infinity-type pool looking onto the golf courses. Overall, this is certainly an amazing hotel. So much so that I don’t often go back to places, but I certainly will be back here.

Donna Wilson

My partner and I spent our first holiday together at this hotel 19 years ago when it was called the cheriton . We went back last year January for two weeks we have booked again to go back but this time we have booked for three weeks. All the staff were very nice and friendly our room very clean and tidy and the food how beautiful. We highly recommend this place. We cant wait to go back .

Alex Koshterek

Good location, decent food, convenient Avis car rental kiosk in the lobby with car delivery in 1 hour. However all the swimming pools are shallow, just 110cm instead of standard 130cm. Room service have a bad habit to break in into your room 3 times a day. The inside lock doesn't prevent it at all, it just opens if you push the door handle outside. Use DND hanger.

Brenda Marsh

Hotel is spotless, however it is more for the elderly, nothing much to do around the hotel ,yes the grounds are lovely but thats about all , My husband was bad for 4 of our 7 days ,his 1 day by the pool ,other couple behind us wanted the sun cover on ,we said no way my husband needed some sun however they should be devided so they could and ours weren't , The food was not hot enought , We only went to this hotel as I had problems walking so wanted to go to different area as we usually go to Puerto Rico. We will stick to the riu vistamar in Puerto Rico, love that hotel, and there is so much choice in food . As a gold member riu card we always get to keep room on as we have a late flight home this hotel only said we could have it for extra 2 hrs ,even though my husband had been ill . Yet in the vistamar we always get it till about half hr before our coach comes to pick us up.

Susan Reeves

We have just been for our fourth time. The staff are excellent and treat you like an old friend. If you want a quieter holiday and just maybe a little more "mature" this is the place for you.

Andrei Karavai

1. It is not cheap at all, but worth the money You pay. 2. Great location right next to the shore line. 3. Very friendly, helpful and polite staff. 4. Wide variety of services. 5. Various and tasty meals.

Bibi Farren

The most beautiful hotel right on the beach. The rooms are bright and comfortable - one of the few bathrooms I’ve experienced with lighting good enough for applying makeup. Beautiful swimming pools with waiter service and lovely manicured gardens. The variety of food for the breakfast/dinner buffet suits just about everyone with a wide variety to choose from. Great place for a mini break to disengage from the world and relax

Craig Brown

My honest review, definitely a good 4* Hotel needs some work to compete with the 5* Hotels. The Rooms - We stayed in a Privilege Room with Sea Views. The room is modern and looks great could do with a few tweaks some drawers or extra hanging space as there isn’t much at all. Mini bar filled every 2 days apparently but we’ve been without coffee for 4 days now but it is what it is. The cleaners do a great job and I take my hat off to them. Location - Not the best I would say get a car and go explore. If you enjoy staying around the hotel there isn’t much just a slightly run down shopping plaza which 90% of shops are boarded up which is a shame. There is a couple of nice places to eat and the sunset bar is very nice. Hotel - it’s not an overly big hotel it’s just set on many levels so takes a day or two to get your bearings to find the easiest way to get to places definitely a bit of a maze but you get use to it. Food - Typical hotel food not great and we prefer to eat in local restaurants rather than at the hotel. Staff - Cleaners fantastic very friendly lovely people, majority of the service staff again lovely people. Reception is another story, as your first impression definitely needs some attention to detail maybe the guy who we checked in was having a bad day who knows. Overall it’s a decent hotel nothing magical no real wows anywhere just a nice hotel. Good sunsets from privilege rooms which was a bonus! Would we come back? No probably not but we just used the hotel as a base and hired a car.

Keiron McKenzie

Very nice hotel. It has great views and excellent facilities. I would advise you to go for the privilege package, It allows access to areas that are separated from the main guests and allows for a more guaranteed experience. I would also advise you to go all-inclusive. As all foods and drinks are provided, it makes the stay much easier. There is a beach located very close at the back of the hotel, less than a five minute walk.

S K B

Lovely relaxing day, food very good. Drinks are branded which is very nice. Big pool. Plenty of space around the pool. Big hotel, rooms well spaced, we have a long walk to the restaurants. Finding your way around initially is a bit challenging...

Amy Broadhurst

Fantastic hotel. We’ve stayed in 4/5 star hotels all over the Canary Islands and this one trumps them all. Upgrade to privilege is so worth it - a la carte for every meal - brilliant food and wine, especially in the Japanese and Brassarrie restaurants. From our privilege room we walked straight out from our room to the privilege lounge / pool area with heated pool. Chilled vibe, nice modern chilled music. Everyone is very friendly and keen to do a great job, and the hotel is immaculate.

Pete Price

A beautiful hotel, location perfect for us as it’s next to a beach, and a pleasant walk to shops etc. therefore not noisy. The quality of the food is really very good, especially the a la carte restaurants. Rooms are large, very comfortable, many with fab views, and the cleaners are fantastic. Our third visit so we know our way around, and the fact we return year on year says it all!

Greg Jones

Fantastic resort. The staff were amazing, and the food onsite was reasonable priced. The resort is ideally located for walking to local restaurants. You will be charged 10 euros for the TV remote that is refunded on your exit. However, the safe box in your room will attract a daily charge that is non refundable, which I think is daylight robbery. The bar around the pool is excellent and serves decent food: and the entertainment on the nights is finished by 2200, which is ideal. When you exit on your return home the room will have to be vacated by midday, but the resort offers a shower room and changing room that is available in 30 min slots, which you can book on the day you exit. Overall, it was a very pleasant experience. Highly recommend .

Amy Lewis

Rooms very clean and spacious, everything is provided for self catering ( they have a fab Aldi for self catering £5 taxi ride) Main pool is huge with a smaller pool also. Very clean, staff are great, very peaceful setting. Location is only thing I would mark down as there aren't any local bars in walking distance but taxi's are very reasonable £7 to where Maspalomas beach bars restaurants and shops.

Julia Mckenzie

Reception on duty in arrival was really helpful and greeted. Rooms are okay. But cleaners need sacked been in room twice and done nothing but lift shower mat up. Cleaning is not happening. It was dirty. Never been cleaned since last people. Tidy yes. Clean nope

Tom Reeder

We had room 308 I think, it was fabulous, very spacious, and clean. The whole place was spotless, staff very friendly. We tried the restaurant, not brilliant but good food, served hot. We enjoyed it so much we are returning for 4 weeks over Xmas. Loved it.

Momo Jarwan

The bungalows are quite spacious, comes with a living area with 2 sofas that can also work as 2 single beds. A dining table, kitchen with a fridge, microwave. There's a door in the kitchen that leads to a small but private open area where you can hang your clothes to dry. The bungalow comes with a spacious bedroom and a floor to ceiling closet which also contains a safe for your precious belongings. The bed comprise of 2 single beds stuck together to form a double. The bathroom is quite spacious and comes with a bidet, hair dryer, toilet and a walk-in shower. Also there's a solar powered water tank so you can have hot showers if needed. Some of the premium bungalows also come with a small private pool. We took the one without the private pool and the communal pool is decent size and rarely busy when we went between 30-Nov and 8-Dec 2024. Also there's a children pool and kids play area. Wi-Fi is included for free in each bungalow although its not the fastest. Also the living room does have a TV. This hotel is mostly for couples and families so if you value some peace and quiete holiday then definitely for you. The hotel is next to the main road so easy access to public transport. You can also get to the hotel using public transport which is around 5 euros per person. We made the mistake of taking a taxi from the airport which cost us around 55 euros. Public buses also have luggage storage underneath for ALL your bags! We did take the public transport from the hotel to the airport when we left howeer and in total it cost my wife and me 8.80 euros (4.40pp) On weekends they do have live music event. There's all you can eat breakfast in the morning for around 7.50 euros pp. At night there's also dinner but we've only had breakfast so can't say much about dinner.

colette adler

Tabaiba is a very nice hotel and resonably priced. If you have a car there is no problem to park for free on hotel parking, what is very convenient. Food there is also very good, wide selection of fish/meat/veggies. It is located about 2 km from the Faro lighthouse. Easy to go by foot or take a taxi or bus. We stayed in beginning of December- the weather was just perfect, swimming pools were hot enough to swim every day. Generały hotel is very clean and nice.

Ann Gorner

Just had a fabulous week here. In my opinion there is very little to complain about. It's a big hotel that caters for virtually everyone and is especially good for families. Food was great and lots to chose from. All public areas were kept spotlessly clean - we even saw maintenance staff cleaning the sun loungers one night. Our room was spacious and comfortable and was also spotlessly clean. Only downside was that there was no kettle. You can hire one but we didn't bother. It's all inclusive and hot drinks are always available but means you have to leave your room to get one. We would take our travel kettle next time. The other slight negative is that the hotel is about 30 minutes away from the beach near the lighthouse and the neighbouring resort of Melonares - where there is some lovely shops and a nice promenade. It's only a bus ride away if you want to venture there, or there are lots of taxis. But the facilities that the hotel has for children means you don't really need to leave the hotel grounds if you don't want to. All in all it was fantastic and we will definitely go again

Abigail Poulton

Great big hotel very clean and huge rooms all inclusive good value but wine etc not nice. Paper thin walls also so noisy with guests and cleaners . Bit out the way and feels like an old people's home during the week.

Barrie Philbin

Beds not comfy, no chance of getting a sleep. Hardly any of the drinks machines work, 5 days in and still not been able to get an apple juice for breakfast. Most mornings you can't get a glass for your drink anyway and if you like brown or tomato sauce with breakfast, lunch or dinner best bring your own as there ain't any here. Food is more or less the same every night and not of a high quality. Zero entertainment round the pools and zero music during the day. Entertainment at night is terrible. Mini disco for toddler's but if you have older kid's, forget it. Place looks nice though tbf. Absolutely not value for money. Over priced and boring. Save your money and go to a different hotel.

Hornchurch Eagle

First time staying this side in the Tabaiba Princess. The hotel a large with great sized rooms. The hotel is spotless which is a credit to the staff. There are numerous drinks machines but these go off about 11ish. I'm not an alcohol drinker so can't comment on that. The food was very nice with a varied selection. If you want food there can be a wait for a table in the main restaurant. The two boulevard restaurants (Chinese and Italian) are average IMO but good to try something different from the main restaurant. The main (relax) pool was never overly busy which was great. On the whole we had a super 2 week holiday here and would come back in a heartbeat.