Suite Hotel Jardin Dorado

Tim

In January 2024, my wife, my daughter, and I stayed at this hotel for the first time, and we were so impressed that we returned in January 2025. The hotel has a quiet and cozy atmosphere, and the staff is exceptionally friendly, attentive, and customer-oriented. One of the highlights was the fantastic buffet: it is incredibly diverse, large, and varied. The fruit selection was especially impressive and a standout feature! As vegans, we found plenty of options and always felt well catered to. The prices for food and drinks were also very reasonable and affordable. The hotel is family-friendly, has a beautiful pool, and delighted us with an entertaining evening program featuring different artists every night. However, there were some changes compared to 2024 that we found disappointing: During breakfast in 2024, there was a fresh orange juice machine where guests could press their own juice—a real highlight! In 2025, this was replaced by a machine serving artificial, heavily diluted orange juice, which was quite disappointing. Another suggestion would be to include vegan meat substitutes, such as tofu, as part of the offerings. We had to buy these from a supermarket and bring them to our meals, which was a bit inconvenient. The hotel itself could also use some renovations in certain areas. In our room, there were noticeable damages, such as a broken door frame, which detracted from the overall appearance. The gym area, in particular, would benefit from updated equipment and improvements.

Mateusz

I wouldn’t say it’s a 4 star hotel. Rather 3 stars tops. The cleaning ladies were amazing. Everyday they were cleaning the rooms, changing towels and even the patio next to each bungalow. The room was specious, there was a fridge and when asked, the kettle was provided. Regarding the room itself - very simple, the beds were shaking, the window in the bathroom was broken and we couldn’t open it. The breakfast is more like a 1 star hotel. No salads, you can have sliced tomatoes or cucumbers. Luckily there was someone preparing fried eggs and omelette otherwise we would be starving. We only had breakfast there, I must say I’m happy we didn’t have all inclusive option. The waiters were kind to us. The area around the hotel does not encourage for a walk. We had a car so it wasn’t a problem for us, but take this into consideration if you want to have a walk around. You’ll need to walk a lot in order to get out from this area where there are only hotels and streets and nothing else. Overall for the price we paid 860€ for 2 people for 6 nights it’s okay, but I wouldn’t stay there again.

David Prates

I would strongly advise against staying here. It was, without a doubt, the worst experience of my life. I arrived late at night for a 6-night stay, expecting to settle in smoothly. However, the problems began immediately. The WiFi was not working, the fridge was out of order, and the bathroom window was broken. This was unacceptable for a hotel stay, let alone for an extended one. I promptly reported these issues to the reception. They sent a technician to check the situation, but communication was challenging as he barely spoke English. The technician informed me that the WiFi only worked in some areas of the hotel and could not provide any timeline for when it would be fixed. Adding to the frustration, the reception claimed they had no other rooms available since they were fully booked. Desperate to find a solution, I contacted Booking.com to request a cancellation and refund so I could move to another hotel. While Booking.com was quick to assist and sent the cancellation request to the hotel, the reception refused to accept it. It felt as though they were deliberately making it impossible for me to leave. They insisted that only the manager or the office could authorize the cancellation and refund, but the manager seemed like a mythical figure – often mentioned but never seen. Even the Booking.com team was unable to reach him. As a result, I was forced to stay another day in those appalling conditions. Eventually, the reception moved me to another room, but by then, I had already lost an entire day of my holiday dealing with these issues. The experience was not only frustrating but also incredibly stressful.

Luke

Not somewhere I would stay again. It’s very tatty please see pictures. Shower head covered in mould, plastic scabby chairs on the terrace, broken parasol and just really run down. The pool is ok but very very cold and the breakfast offering is awful. The sausage are like grey hot dog sausages and its too far out of the way from anything.

Claire Bowers

Just returned from a very relaxing stay here. The staff were very friendly and attentive. There was lots of choice of food and drinks on the all inclusive option. It was not just our suitcases overweight in the way back! The rooms were as expected, a little tired but huge. The key code for our room was soooo long though. Location wise, it’s a bit of a walk to get anywhere but there is a shuttle bus from the hotel (occasionally) and the local busses are super easy. There are some really lovely places to visit not too far away. We had a fabulous view of the golf course from our room. In the evenings we walked to Holiday World a few times to keep the teenage kids amused, they also loved the bingo nights at the hotel 😂 It really was a peaceful and relaxing stay.