Irene McIntosh
3 adults, 1 teen, and 2 kids - 1 room. Plenty of space for all!
Super close and convenient to International Drive, I-4, and Universal Studios.
The hotel itself is a little dated, the lobby was a little dark (not open & airy like some are), and had a little convenience area with products to purchase. Also had a 24 hr. front desk, and attendant.
This hotel was in the perfect spot for a spur of the moment overnight stay with the family.
We got to check in early as there was a clean room available. Everything was clean and in decent shape, just dated. Beds were comfy, and our 2 little ones didn't mind the pull out sofa bed (Definitely not for an adult, though). Everything functioned perfectly... except one of the plantation blinds in our bedroom wouldn't stay closed, but was easily remedied with a chair that was in the room.
The pool - we didn't use it, but we had a view of it. The pool deck & area surrounding were clean, but the pool itself was a little dirty and had a very slight algae growth on the bottom. (not that big of a deal in Florida, imo)
No major complaints, and we will definitely use this suite hotel again on our next trip due to its cleanliness & proximity to attractions. Hopefully, they'll get a grip on the algae by then.
Laila L
LISTEN TO THE OTHER BAD REVIEWS! First, we didn’t have AC for 2 days. We bought a fan in hopes to cooling down. After those 2 days, we went and told the front desk where he proceeded to tell us to call booking (what we scheduled the room though) he couldn’t do anything. The service here is horrible, extremely rude. Booking thankfully came and fixed our AC. However, that is not where the problems ended. The room was just gross overall. There were roaches in the kitchen, stains on the couch, broken coffee table, and a gross shower. We were planning to stay an extra day here, so we reached out to see for an extension. After all of these things that had happened, we expected at least a discount. No discount was offered. After we booked the extension was when we saw the roaches. Definitely would not have gotten an extension if we would have seen the roaches sooner. Booking needs to do better investigations on places they say are nearly 8 stars.
-opz-
Reserved this room for 3 days due to hurricane evacuations, they double booked us. We got there at 11am becasue a mandatory evacuation and our reservation was at 3pm, we went inside and they said we had to wait till 3, reasonable, came back at 3 after waiting for 4 hours and they claim they double booked us and our room wasn’t available anymore. We got our full refund back but we had NOWHERE to go. especially during Milton it was terrible finding somewhere else to go when we already spent 4 hours waiting for the room and gas to get the the hotel. Double booking during a hurricane like milton should be illegal. absolutely terrible.
Kai Rowe
Dirty. Filthy. Ac broken
The room was like walking into a sauna. Immediately smelled like mold. Their solution to the ac was to put a portable ac in one room and vent the hot air into the other. Literally blowing the hot air out into the other room
Half the lights don't work. The place is filthy. And the booking agency hides behind the front desk staff saying they're not affiliated. No refunds so don't waste your money
Edit: found and confirmed that there is mold
Tom & Deana Black
BEWARE!! I reserved a suite for four weeks. I checked in and it smelled, was dirty and had ROACHES!! The gym equipment didn’t work. They also have no air conditioning so they use a portable air conditioner in the main room and you get a fan in the bedroom. I asked for a refund and they refused. They are scammers!
My Booking
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