Hotel Beatriz Costa and Spa

Tommy

Dont Come Here. I'm here now. Can't wait to get away. The room has never been made up for guests. Not as much as a plastic glass in the bathroom, complained to reception 2 days ago still nothing. Have notified Jet2, That was not straight forward with BOT used on WhatsApp. The meals are Luke warm at the serving counter and stone cold by the time your 1/2 way through eaten First day at dining room they ask if it's your first day and inform you only water is free from the dispenser , only it's broken and you will have to buy a bottle. Worked the next day. If I find anything good about this place, I'll update the review and see if it can be pulled out of the gutter. Basically if you have a problem at hotel Reception will take note of it, then completely ignore it Well, we got some of the stuff for the room Friday lunchtime and some more in the evening. Hotel gave complementary use of the SPA until our departure for the poor service. I'd paid for a junior suit Won't do that again. In fact I won't be back. 5 years ago I reviewed this Hotel and gave it 3 stars. I notice I'd mentioned the temperature of the food then. If any change to that statement I'd say it's colder now. I'm sorry Hotel Beatriz Costa I have to keep the one star as it is.

Mrs Snafu

VIsited this hotel a year before. Wasn't super great, but this year was very unpleasant. Cockcroaches, bugs and dirty hallways. It's very outdated hotel, need desperate renovation especially for the money they ask. We were on half board. To get drinks on dinner was impossible. Waiters was ignoring us or rude when we finally get to order our drinks. Food wasn't tasty at all. Maybe for all Inc that's somehow worth it. Drinks was very sweet and nothing taste like it supposed to. Rooms very outdated. Who needs carpets that's hold all dirt? Housekeeping very friendly and rooms stays always clean. Bathrooms could use some deep cleaning/ renovation (mold in silicon) , toilet sit yellow... Overall very unpleasant stay. Not planning to come back.

Elizabeth munro

We've just returned and had a lovely time. We were quite concerned given the mixed reviews but pleasantly surprised. The hotel is huge with incredible views across the landscape and sea. The pool is great and there was lots to do for our son (aside from arcade where getting change for the 1E slot machines was an issue). The rooms were clean and spacious. The service was generally good - particularly given how much the staff have to do. Reception staff always helpful and problems sorted out. I really enjoyed the food as I loved all the salads and veggie stuff. There was always food available. The drinks were ok and you generally find something that works for you. My only main issue was the time of the bus to the beach; they are only in the morning and after 5.30 coming back - a 2 or 3pm bus would have been better. Its not a 'shiny' hotel, but I felt it was very relaxed - particularly if you are coming in from the pool or letting children join in at night. Some hotels would have issue with this. It all depends what you want from a holiday.......

Marta Góralska

I think these pictures and videos tell you more than thousand words :) The room was changed twice, there were bedbugs in every room. Cockroaches throughout the hotel. The manager didn't even offer any compensation, just "I'm sorry, please solve the problem with TUI, we can offer you another room (with bedbugs of course)". This hotel should be demolished, there is no chance to get rid of these vermin.

Lou H-man

Very disappointed with our recent stay at this hotel (November 2024). Our time at the hotel was OK. You get what you pay for so basic was what I expected. I did not expect to bring bed bugs back to my home in the UK and spend an entire week fumigating my house and belongings. Having gone online since returning to the UK, it is apparent that the hotel were fully aware of a bed bug infestation during our stay and failed to notify us. Had we been informed we could have taken the necessary precautions not to contaminate our own homes. Not to mention the extreme discomfort I am experiencing from hundreds of bites. I have contacted the hotel and easyjet holidays but have so far received no response. Very poor conduct from hotel management.