Hotel Beatriz Playa and Spa

niamh K

Our second time staying in this hotel. The location is lovely. Rooms are big and spacious. The food isn't really great so we only had bed and breakfast and didn't opt for all inclusive. The staff are friendly and the entertainment team are amazing. My daughter loved them! They were full of energy and were always smiling. Its a lovely hotel and would definitely stay again.

S M

After reading bad reviews I was concerned about coming here, but we've had a fantastic week. The rooms on the airport side haven't been renovated yet, but they are clean and spacious and are cleaned daily. There is plenty of food choice at all meal times, even for picky eaters like my son. None of us went hungry and the food was good quality. Pool area gets busy quickly, so we did go down early to get sunbeds. Entertainment has been good this week and my son has loved the mini disco at night. The kids club is brilliant! My son has had such a good time this week and made so many things and created so many memories and he was sad to leave today. The way the kids club look after the kids is fantastic and the best thing about the hotel my son said. Negatives - it can get noisy at night at the weekends with the planes, but during the week it wasn't too bad. People leave rubbish everywhere instead of tidying up after themselves and the staff are struggling to keep on top of it all. Bar service in the evening is slow and you're only allowed 2 drinks, so as a family of 3 it got very frustrating, as the bar queue gets silly sometimes. All in all, we have had a lovely week here and although we usually book 5 star resorts, we would definitely come back to this hotel in future.

Summer M

I understand that everyone’s experience may be different, but unfortunately, ours as a family of four was far from positive. From the moment we arrived, issues began to arise. The buffet served raw chicken, which is a serious health risk. When we raised our concerns, we struggled to get any response from management. After multiple attempts to speak with the manager, he avoided us at all costs. When we finally managed to speak with him, he shockingly dismissed our concerns, stating that the chicken was fine to be served this way and that, as British people, we “do not understand” how food is eaten in other countries. Things only got worse when we discovered bed bugs in our room. At 1 AM, we were woken up to find them crawling out of the walls and onto the beds. When we reported this, instead of addressing the problem, the manager accused us of bringing the bed bugs with us—an absolutely ridiculous claim. I suffered severe reactions from the bites and required €500 worth of medical treatment. At that point, we were not willing to risk staying another night and decided to leave early. This was one of the worst hotel experiences we have ever had. I would not recommend staying here, as our concerns were not only ignored but completely dismissed in an unprofessional manner. If management had handled things properly, perhaps we could have found a resolution, but given how we were treated, I would strongly advise others to think twice before booking.

Kevin Vickers

Clean, spacious and welcoming reception are. That's the good part. I have just spent Christmas & New Year here and I have to say I am very disappointed. The room was not big enough for a family of four, very dated with poor quality beds for the kids. Food was awful, same over cooked, over seasoned rubbish served up almost every breakfast, dinner and tea. Evening entertainment - packed up and gone for 10:30 so definitely not good. The only good thing about the place is that you can have your room made up every day if you wish. When was the last time this place was given it's star rating? Definitely NOT 4*, 2* at a push. Over priced and will not be back.

Lady Amanda J

So hotel clean and spacious. Plenty to do pool was heated. The spa was just amazing there is also a hair dresser and a gym and couple of shops 🛍️ mini golf course ⛳️ food and drinks 🍸 🍷 🥃 and ordering taxi 🚕 was wow faster than Amazon prime 😂 just ask at the desk for out the door and there it was. I found the hotel was a bit out the way you need to be prepared to travel a bit but still was an amazing experience