Project Woman
Here right now, in a family suite.
On arrival we checked in to a very nice welcoming reception. We are here with friends . One set a 3 like us and in a room the same as us ….. (well! Not like ours ,there’s is clean and functional)
The other a two have a double room, which I have to say is modern, grown up and clean.
Fast forward ,we go for dinner, nice selection of various dishes and prompt drinks service.
We go back to our room for a bathroom stop only to find the sliding door once closed will not open … I’m actually stuck in there!!! Phone on the side in the bedroom!
After about 5 minutes my partner comes in and has to pull the door with force to open it. We then have a good look around the room, as up until now we literally checked in, brought our cases up and went for dinner .
I think I will just let the pictures do the talking….
This room is decorated in what can only be described as a kids nursery Vinyl sofa and cubes?🤷🏻♀️
The room divider is broken ( screwed so you can not open it )
To say this room is tired is an understatement!!!
The male member of staff that we spoke to made me feel like it is our fault £3,500 our fault!
He was rude, unhelpful and well….pointless!
( he was doing something with passports ? And put one on the counter, pushed it towards me …. I picked it up 🙈 thinking it was mine or something 🤷🏻♀️ ….. I could have just walked away with it . I said what’s this , it’s not mine (I opened it as I thought, why had he got me passport) he then shouted at me! Why did I touch it? “Because you pushed it towards me” I said .
Oh I could go on, outcome is ….. NO we can’t move you, someone at some point will mend the door… ( they are busy) it’s 10-15 pm!!! No you can’t upgrade!
Basically,shut up , put up and (possibly) tomorrow we can do something.
Tell you what, I’ll just write an honest review and post pictures…
Day Two: What a difference a day makes… we went to reception to see if a move to a new room was possible.
We were greeted by the most polite receptionist, who was familiar with our problem from the night before… she said that management wound like to assist directly also. On our meeting the first words were “please accept our apologies “ …. To be fair, that would have been enough. However, no… we went to the suite where it was agreed that indeed the room was not the best it could be and pictures were taken ( for maintenance I guess) I was told some rooms ( ours being one of them) are still awaiting refurbishment.
Seriously, the 3 ladies could not do enough to remedy the situation.
We were shown two rooms and had the choice…
I can not tell you how professionally everything was handled.
Thank you for your understanding,apologies and having a heart 🥰
Rene Salmon
If you get a room in the building close to the sea it is amazing. The rooms behind the plaza next to the street are not that nice. The food is very good. Their sports offer from LesMiles is great. The gym is amazing. But the room for the courses to small. I missed some team sports like volleyball or football. But all in all a great place to do sports and relax. I will come again.
Keith Nelson
The rooms are really nice and the hotel it’s self is lovely. Pools are clean and there are plenty of sun-beds. If you were paying for a self catering holiday it’s perfect..
if you’ve paid for an all inclusive like we did you will be very disappointed because the food is terrible. We’ve stayed at many all inclusive resorts and I have certain expectations from a buffet, you expect the food to be good/ok which is a reasonable expectation but the food here is poor/bad and there have been occasions where I had to remove food from my mouth back to my plate because of how bad it was. We’ve ended up eating out 3 of the 4 nights because the food is that bad. You can scape by at breakfast if u have a full English or toast.
Like I said. Great hotel for self catering but absolutely awful for people who pay for all inclusive unless you drink your tastebuds numb.. then you’ll be fine.
The drinks were fine, decent beer and the wine was alright.
Amar Jukic
Accommodation: We booked a family room, with a living area that was spacious and comfortable. The living area had one pull-out sofa bed, a coffee table, a desk, large TV, a wardrobe and big balcony with pool view.
Bedroom: Very spacious, with a double bed, a wardrobe, big screen TV and baby cot (available on request). The beds were very comfortable but the problem was they were not connected so the beds moved very easily apart and if you sit in the middle the beds will easily move apart which caused our toddler to fall through a few times and get stuck 😂
Hygiene: The staff came by every day to clean but we only occasionally asked them to actually clean the room and just took fresh towels. When they cleaned the room it looked tidy and clean. However, on our last day we saw a cockroach in the hallway so I’m not sure just how “clean” the place is.
Pool area: Despite the hotel having two big pools, there seems to be a shortage of sun loungers around the pools. There is one big pool, mainly for adults, one smaller pool for both adults and older kids (from 10 and older), a pool for babies and toddlers and another pool for smaller kids.
The pool bar: Their cocktails are pretty bad and watered down but pricey as are their chips.
Location: The good thing is that there are a small convenience store approximately 15 meters from the main hotel entrance, a bus stop and taxi stand some 20 meters from the hotel entrance and a euro Spar just behind the hotel (250 meters away from the main entrance).
The nearest beach is some 25 minutes walk from the hotel, which is not exactly convenient if you have a small child unless you hop in a cab or rent a car.
The airport is approximately 15-20 minutes away by car.
Breakfast and dinner buffet:
The buffet is ok, offering a variety in foods ranging from various cereals, omelets, scrambled egg, boiled egg, salads, yoghurts, freshly prepared smoothies and fresh juice from various fruits to pastries, pancakes and other dishes and treats. Same for the dinner, it offered variety and choice. The problem was with some tags saying vegetarian cuscus but it was with meat…so not as described and that’s just one example. Also, on our second day at the buffet I saw a cockroach on the floor at the pastry counter.
We definitely would not be in a rush to return to this hotel as it was absolutely nothing special. There are more affordable, more convenient and better to book in Lanzarote.
Elle
Absolutely Amazing ... Nobody can tell me money isn't good... It was a whole experience...rooms were a delight, food and layout was flawless, hotel was amazing..... Heated pools 🎯and most of all it was CLEAN!!!!!! attention to detail was 👌🏿👌🏿a room of different breads,fruit and smoothies....perfect
I had my room upgraded to balcony and great views so not too sure what other rooms were like.
Room service food could have been better but was still good .
... Would definitely return.... Adult only hotels I definitely recommend....
Imagine the only problem was that a coffee machine closest to me wasn't working...
My Booking
