Sandos Papagayo Beach Resort

Ian Hendry

A excellent 4 star hotel. The staff, food, service and location were excellent. A warm welcome from the start and through out our holiday. The entertainment was excellent especially the lead guy who spoke 4 languages, well done. A large selection of food throughout the day, the bar staff were excellent and the cleaners that kept the rooms tidy. I would strongly recommend this hotel, and on planing to return next year. Thank you for a lovely stay as we were celebrating our 40th Wedding Anniversary. Ian & Heather

Jon Edwards

Overall we had a great week in the October half term. The stand out here was how good the staff were. Every team member was so friendly and helpful. It really did make us feel welcome. The location of the hotel might not be to everyone's taste as it's at the far end of town but the plus side was we felt like we had our own private beach. The snorkeling was brilliant. The not so good: The sunbed politics.... often towels were out early and some days these reversed longers didn't even get used.... quite frustrating when space was limited. The restaurant was quite chaotic but again, staff were great. The extra restaurant was all booked up.... this needs more availability

Paul Rogers

Great hotel and holiday stay. A solid 4 star resort with good food and drink. Great for families with young children and always something going on in the main pool. For older children and adults the entertainment finishes very early each night (10:30) so not a place for those who like to party into the night. Food was buffet in main restaurant and buffet in the one specialist restaurant. Food was always good and lots on offer but did not change much each night so got a little boring by the end of our 2 weeks away. Hotel was at the end of a walkway with a very pleasant 20 minute walk to the nearest harbour side and restaurant and shops. The beach was great and we went snorkelling lots. No beds on the beach which was a surprise but it was very near hotel so no worries. Hotel staff were great and always helpful. Room was great and large for 4 of us.

Andrew

Just come back from sandos papagayo staying there for 11 nights. We payed the extra for the 'elite' which was about an extra £400 for 3 for the 11 nights. As part of the elite 'extras' you get sea view along with other supposed services of nightly turn down (never happened) candles in bathroom (never happened) stocked fridge (never stocked only left a 2ltr bottle of water NO OTHER DRINKS). I'm going to do this hotel in parts as the star rating varies for what service it is. THE ROOM at best 2 star, like others have said the rooms are dated i'd go as far as to say they are in desperate need of a refurb especially the bathrooms which I've had better in a Travelodge! They are not fit for purpose, the shower is either freezing or scolding hot and is really hard to get right. The cladding is not fit for purpose and was damaged due to water ingress and didn't feel clean. The bed on a plus side was comfortable however the pillows are a joke. The long pillow were fine however the individual ones are like what you would get at the pound shop and would be not in keeping with the so called 'ELITE' rooms. RESTAURANT food was really good and well worth the 4 star rating there was always plenty to eat and lots of choice. (Again we ate only at 'elite' restaurant so can't comment on the other but the food looked the same and only difference between the 2 was in the elite you had table service for drinks and a better more cosy restaurant. Snack bar was great also and not busy whenever we went. DRINKS NO HANDMADE COCKTAILS only from machines which were rubbish, beer was good (Amstel) spirits etc all good enough too. Elite lounge for drinks were great with lots of international brands to choose from and in our opinion was well worth the extra we paid for it. Which comes back to the cost of this hotel. In my opinion if we didn't pay the extra for the elite then I'd have been very disappointed with the offerings of this hotel as we paid over £3800 for 11 nights 3 people (£4200 with elite) and don't think the standard was fitting of the price. GROUNDS were nice, pools clean and tidy and well looked after STAFF we're hit and miss most were very friendly and polite only to be let down with a rude female member of staff named Esperanza or Esmeralda. She would ignore you in the elite restaurant and not get you drinks. Also in the pool bar same person who'd seen us in the elite restaurant when I asked for a drink at the pool bar asked me if I was 'all inclusive' only doing her job I guess but didn't take a genius to work out we were!! ENTERTAINMENT Overall very good. The night time entertainment was decent (a lot of jugglers!!!) the magician on our last night was fantastic however. Overall we wouldn't stay here again as I think that I can get better value and overall experience for less at other hotels. Rooms need a good refurb to bring upto standard which is a shame as they really let this hotel down. P.S pool tables and games take your money and don't work (apart from the pool table furthest to the left as you walk up the stairs) if you remove the cover where the balls are it may well be free

Ciara Coyle

Was genuinely a lovely hotel with a beautiful room with beautiful views, only minor thing was thought I was getting a double bed, two singles put together. The majority of the staff were amazing. 90% out of 100% were great maybe just that 10% who were not keen on us. Couldn’t fault the location was amazing.