Hotel HL Paradise Island

Christopher Peters

Excellent in all areas, the rooms were cleaned everyday other than Friday (day off) rooms had everything you need for a family holiday. The grounds and upkeep were absolutely stunning. All staff we encountered were friendly and pleasant, nothing too much of an ask. The food was excellent and full of variety. The pools, absolutely beautiful along with the water park. If you are looking for a fun packed, family hotel then look no further, this place ticks all the boxes.

Emili Jedrzejka

Food quite good. But when it comes to the cleanliness of the facility, there is one big but... for me this facility should not have 4 stars, but 3. The standard in the rooms is tragic. The rooms are old. Few attractions for children. I do not recommend and I would definitely not choose this facility again. The only plus is that it is close to go for a walk to Marina Rubicon.

Alan bainbridge

A very average 3 stars. It's not a bad place, just a bit run down. Situated just too far from town for a quick shop. Costs around 4-5 euros in a taxi. There is a small supermarket next door which has a good selection but quite expensive. The hotel grounds are nice but can get messy with paper cups and plates. The rooms are okay, however they're very used. The small coffee tables in the living room aren't very child friendly though, as a few heads were banged often. The cleaners don't take any care with anything left on the floor. It will be thrown into a corner, or brushed under the sofa/bed with the rest of the rubbish. Very dusty floors, the air con unit kept leaking water over the floor, there's no dedicated second bedroom (just a sofa bed). Most of the staff seem quite resentful of the customers. They're not very chatty or helpful. There are a few exceptions though. The food is definitely catered to a typical English audience. Fry up for breakfast, Burgers for lunch and Pizza for evening meal. The food is probably the most disappointing part of the hotel. The restaurant can get very full and very messy. The water park is separate to the hotel but is accessed from the hotel grounds. Towels tend to be placed on sun loungers from around 6am but still some choice from 0730. The kids pool is the best choice for smaller kids, or if you want it a bit quieter. All in all, it's disappointing for the money paid. There are just too many people for the size of the site. Very popular with the 'Stone Island Crew'

Amy Bone

Great family holiday. Not posh and fancy but everything you need for a good time. Rooms spacious but basic, good variety of meals every night, with theme nights. The flambe bananas were amazing. polite staff. Good location to different trips/experiences. Kids splash park is everything you need to keep the little ones entertained. Kids entertainment is repetitive but they enjoy it though. Some of the beds are ridiculously hard, which has meant I've had minimal sleep. We've had 1 cockroach in the room, but look at the environment we're in, it's to be expected. Overall if you're looking for a nice family get away, this is for you. If you want loads of entertainment and luxury, this isn't for you.

Agnieszka Brygman

We got a great value for the full family with all inclusive so this holiday was really a good price. But if I was to pay the normal price I would be very disappointed. The room was spacious with nice view but the room service was very poor the cleaners barely cleaned the floor was dirty even after the service was in the room so I take they didn’t really do much. Good really good two restaurants with lots of choices. Main pool area really great but again the pools were not cleaned - it’s a 4* hotel I would expect a little bit more we stayed in another hotel and staff cleaned pools every morning my husband got hurt because there was something sharp in the kids pool. With the safety a kid got injured in the restaurant smashing her finger because the chair was broken- although she screamed so much none of the staff came over or even got interested. The water park is really great but again so much dirt in there and surface very slippery around the kids area. I find this hotel really nice with so much to offer but for the family hotel I would expect a little bit more consideration of safety and cleanness. For the evening shows very simple but it was fun. We experienced better entertainment in other hotels that we were really looking forward to. I would still give 4 starts overall but again for families I think my points should be considered.