Hipotels La Geria

Ken

One night stopover - easy access from airport. Pleasant check-in experience - large open feel, very white (recently painted?) and very clean. Took the breakfast option and it was very good with attentive service and a large selection. Lovely pool area - Highly recommended.

David King

Quiet and refined hotel. Entertainment was, very entertaining. Food was first class. Rooms were ideal for a good stay. Relaxing stay and staff were great at communication.

Nirthana Thiruketheeswaran

1/5 Terrible This hotel does NOT have a spa as advertised. We were not informed that the spa was under renovation prior to arriving. We were only informed at check in only because i requested to book in for treatments amd for access to the spa facilities. The hotel had partnered up with a local spa which was also not finished, partially painted, jacuzzi freezing cold and not on, sauna warm not hot with broken time dial, relaxtion rooms filled with buckets and mops. We informed the hotel of this and i have been emailing the manager since retuning home all of whom were apologetic but did nothing really to help. You cannot advertise as having facilities and then shake off any responsibilities when you direct us somewhere that is also unfinished. The food at the hotel was rubbish - flavourless. The pool was cold. The bathroom constantly had flies. Save your money and book a different hotel - there are plenty down the beach with proper spa facilities, better food, are cleaner and with better trained staff. WOULD NEVER STAY HERE AGAIN! WASTE OF MONEY. In response to your reply - if it was carefully selected why was it half painted, broken and dirty. As we were rushed out maybe others just left after their treatments and didn't use the spa circuit like you said we would have unlimited access to on the day of our treatment (surprise also not true we had an hour.) #YouDontCare

David David

Nicely located, between playa del Carmen and playa Matagorda. Simple rooms with a huge balcony overlooking the sea. The beach is just in front of the hotel. The staff is very helpful and perfect, particularly Kellian at the restaurant. The breakfast is amazing with a lot of choice, and if you booked half board, the dinner buffet has a lot of choice, everything is very tasty. I highly recommend this place for unforgettable holidays.

Nico

Great location (for instance, the beach is just next to the fence of the hotel...), with very friendly and helpful hosts (reception, bar/restaurant and cleaning staff, all of them...), various choice of food and drinks... And the overall mood is definitely cheerful! We had a great time, our vacation week was really awesome, thanks to all of you! Muchas gracias y hasta pronto!🤞