Mike Beaumont
Just returned from a much needed get away for some sun, and it did the job! We don't usually go all-inclusive, but the hotel was coming up cheaper than other options - great for lounging by the pool, drinking and snacking. Location was fine, very picturesque. Rooms were clean, 2 big pools - 1 much quieter than the other so we situated there. All in all, a nice break! No complaints (apart from coming home significantly heavier than I was...!)
Melanie Kennedy
We've just returned from a week's self catering at this hotel. We had no complaints about our self catering apartment or the price we paid for our weeks stay here. The apartment was spacious, it had everything we needed. Wi-fi in our room was great, room cleaned daily. We used the quiet pool as we had a child free holiday but could hear the daytime entertainment. I think if my daughter had been with us she'd have loved it. We could watch the nighttime entertainment from our balcony. Davide was hilarious, dancing & singing along to the karaoke. He's a real asset to the hotel. Will be returning next year & bringing my daughter as long as the price doesn't increase. Came back to cold England Sunday feeling relaxed. All in all a great holiday for myself & my partner.
Jesper Norling
I recently stayed at this hotel with an all-inclusive package. Here’s my honest review:
The Positive:
The hotel is well-maintained and very clean, with beautiful pools and surroundings. The staff are friendly and welcoming, which adds a nice touch to the overall experience.
The Negative:
Unfortunately, the food was a big disappointment. The quality and variety were below expectations for an all-inclusive package.
Additionally, there was no water provided in the room. The minibar was completely empty, and the only way to get water was by fetching it in paper cups from the hotel bars. This made it unnecessarily complicated to ensure we had water available in our room.
The information provided in the room was also severely lacking. There was no map of the hotel grounds, no details about meal times or other important information, and not even a phone number to contact the reception.
While there was a safety deposit box in the room, it turned out to be an extra service that required an additional fee to use.
The Wi-Fi at the hotel was also extremely poor. It was slow and barely usable, which was frustrating.
The Most Frustrating Issue:
The biggest downside was the long waiting time to get drinks, both alcoholic and non-alcoholic. There were only two open bars during the day and evening, which is simply not enough considering the large number of guests. On top of that, the bar staff worked very slowly, seemingly deliberately, which made the situation worse. At times, I had to wait 20-30 minutes just to get a beer. This really affected the overall enjoyment of the stay.
Final Thoughts:
The hotel has potential with its great facilities and friendly staff, but the lack of basic amenities, poor food, and long queues for drinks made the experience frustrating. I hope the management addresses these issues, as they are fixable and could greatly improve the guest experience.
Gary Davis
Lovely hotel, the entertainment staff are amazing and really friendly but the restaurant staff aren’t so friendly. Food isn’t great and somethings it’s struggle to be able to actually eat what is out as it’s either cold or just not very nice. The entertainment is good for kids but so much for adults. Hotel could do with a self serve around the pool for hot drinks and soft drinks as the queue for the bar during the day is ridiculous. The views if you get a good room are amazing over looking the pool and los gigantes in the back ground.
Gary Elton
Rooms are a really good size. We had family room on ground floor overlooking quiet pool. This included a bedroom, bathroom and large living room/bedroom. Air-conditioning. Usb sockets in each plug socket, TV in living room. Safe and fridge in living room. Rooms cleaned daily except Sunday. No bottled water or pool towels are included. Rooms are not sound proof so can be very noisy at night. Large range of all inclusive drinks. Food a bit samey and not very hot. But edible and cooked through. Entertainment team are outstanding. They keep you occupied all day and do some great shows at night. Some of the third party entertainment was a bit poor. Prepare to get up early as sunbeds get stacked and locked at night. So if you want a good spot by the pool you need to be there by 7am for 7.30 unlock. And be prepared to unstack and move your sunbed yourself. Lots of convenience shops around area but try to avoid the one to the left of the main entrance as it is extremely overpriced. Overall not a bad holiday. Really cheap in November, that would be the only reason I would come back to this hotel.
My Booking
