Linda Morris
We have had the best time in the Elba premium suites. Beautiful layout of the resort, very helpful staff and gorgeous food. Would like to specially mention the lovely Nadia who met during our stay and was so very helpful. We look forward to coming back next year!
Claire Thompson
Lovely few days in the Premium Suites. Rooms are spacious and clean with everything you need. We spent all of our time in the adult areas and had a quiet relaxing time. Special mention to the staff at the pool bar, especially Chuss, who kept us entertained and played the best music. Food was good at the pool bar too. Evening meals in the adult only restaurant followed by drinks in the chill out bar. Some of the entertainment was a bit cheesy but it was a giggle. Highly recommend for a relaxing break - wish we were here for a few more days.
Howard Widdison
Just returned from a lovely week at Elba Premium Suites. Good value for the price and all staff friendly and mostly helpful. Rooms well appointed and serviced really well every day. Only minor point was the lunch at the pool bars was a little bland.
malek abdullah
I recently stayed at this resort with my partner, and I have taken some time before writing this review to reflect on my experience. Unfortunately, the numerous disadvantages I encountered during my stay far outweighed the benefits, leading me to rate the resort very poorly. Below, I have outlined the key issues that negatively impacted our stay:
1. Hygiene
A persistent sewage smell throughout the resort, especially when staff watered the plants (it seemed sewage water was being used).
An overwhelming presence of flies and mosquitoes, even during January.
At times, no tools were provided to pick up ice for their drinks at the lobby bar, leaving customers to use their hands.
Tables in the main restaurant were rarely cleaned during meals, forcing guests to sit at dirty tables.
Cutlery was left exposed for anyone to touch, raising serious hygiene concerns.
2. Misleading Package
We purchased an "Adults-Only" package through Jet2Holidays, which came at a significant additional cost. However, the benefits were almost nonexistent:
The only "adults-only" advantage was access to a tiny swimming pool and a small bar with limited snacks and operational hours.
The room in the adults-only section was no different from other rooms across the resort.
We had to use the main restaurant and facilities, which were full of children. Entertainment, including evening activities, was also primarily targeted at kids.
The spa allowed children until 1 p.m., further diminishing the adults-only experience.
High-speed Wi-Fi and a choice of pillows, as advertised, were not available.
This package is misleading, and I urge both the resort and Jet2Holidays to remove it from their offerings to avoid deceiving future guests.
3. Lack of Wi-Fi
There was no Wi-Fi available anywhere in the resort, either inside or outside the rooms (We managed to conned for a maximum of few minutes). Guests should be prepared to pay for their internet data, so no free wifi as advertised. Additionally, the room phone was non-functional, forcing us to walk to reception for even the smallest inquiries, where we often received unhelpful or dismissive responses.
4. Poor Service
The resort appeared to be severely understaffed.
Drinks were rarely served at the restaurant; we had to fetch glasses and refill them ourselves stepping into the staff zone.
Tables were not cleared or reset during meals.
Room cleaning was irregular, and we had to chase reception several times for it to be done. Towels were not replenished unless explicitly requested multiple times. Only after tipping the cleaners did we receive consistent attention.
5. Poor Reception Service
The check-in process was slow, taking roughly 10 minutes per guest, with numerous unnecessary questions.
There was no organized queue system, and when I mentioned this, a receptionist stated it was not their responsibility.
The reception staff often appeared grumpy and displayed poor attitudes, further detracting from the experience.
Positive Aspects
To be fair, I would like to acknowledge some positive points:
The resort's location is good, being about a 15-minute walk from the beach and nearby bars and cafes (though the walk is steep and unsuitable for those with disabilities).
The rooms are spacious, laid out as single-level attached villas.
Dietary requirements were clearly labeled at the buffet, eliminating the need for inquiries.
The spa staff, particularly Kristina, were friendly, and the treatments were enjoyable and reasonably priced.
Overall, this resort is overrated and does not deliver value for the price charged. Based on my experience, I would not recommend it to others. I hope management will take this feedback seriously and make necessary improvements to provide better service to future guests
Alexis Copeland
Loved it. The main thing for me was that information wasn't clear of times things were on or where.
They need more staff, especially in the dining rooms, to keep up with clearing tables and
Making sure enough plates, bowls, and cups are available . Also, the correct food signs are labelling the right food.
Had a fantastic guided walk up the local volcano, the staff member for this was great we learnt a lot about the island.
We had 2 great afternoon activities by the bar in the adults only area of the hotel.
Wine and cheese and making mojito cocktails with Ramon.
In this area of the hotel, I couldn't fault the staff at the bar were brilliant. The service there was great.
The hotel was clean.
Rooms were clean and had fab outside areas.
I would go there again
My Booking
