Trev Bilton
This was our 3rd stay at this lovely hotel. I often see negative reviews for this hotel & appreciate that everyone's expectations are different, but for us it is ideal.
The location is perfect - equidistant to the Rubicon Marina & the centre of Playa Blanca, plus only a 5 minute walk to the Playa Dorada Beach.
The H10 white suites staff are all friendly, hard working & very professional in their efforts to ensure guests have the best holiday.
The rooms were immaculately cleaned on a daily basis; with regular top ups of tea bags, milk & coffee pods as required. The beds were very comfortable.
We stayed on an all inclusive package - all meals are served on a buffet basis. Breakfast offered a good varied choice of the usual fayre, including eggs, bacon & omelettes cooked to order, although at busy times queues would form due to there only being one member of staff doing this (on a couple of days there were 2 staff doing this, which was much better).
Lunch can be taken at either the buffet restaurant or the poolside bar, both offered a varied choice of food. We preferred the poolside bar as the food was cooked to order rather than sitting under heat lamps, that said, there was a good choice of salads & starters for lunch in the buffet restaurant at lunchtime, just that some of the mains were a little cool for our liking.
Dinner is again in the buffet restaurant, again with a varied choice of starters mains & desserts. Criticisms would again be that some dishes were cold (although a microwave is available to reheat them!) & some of the popular dishes would run out; with guests having to wait around for some time before they were replenished. This is not a criticism of the staff, they all appeared run off their feet, I think they could just use more staff.
We enjoyed one dinner at the separate Italian restaurant (guests are allowed one visit per week) & it was excellent - I would consider paying a supplement for an extra visit!
Entertainment during our stay was of a very good standard, arguably better than some 5 star hotels we've stayed at in Playa Blanca.
Poolside - absolutely no problems getting a sunbed, although during our previous stay (August '24) it was a nightmare with guests placing towels on sunbeds as early as 06:00!
Maree Cassaidy
Seriously a 5-star stay. Came here to celebrate my 30th birthday with 17 friends and were greeted by the warmest, most friendliest staff and a glass of bubbles on arrival. Our rooms were kept spotless, and the staff continuously made sure my birthday was celebrated with little treats and shout-outs from the evening performers (who were also absolutely fab!). The staff bent over backwards to ensure we had the most comfortable and enjoyable stay - truly above and beyond. The drinks were strong, there were heaps of food options, and staff were always smiling and laughing. And if the staff weren’t special enough to give this a 5 star review, the guests were so kind and wanted to chat and wish me a happy birthday. A real credit to the wonderful atmosphere at this lovely resort. Highly recommend!
G B
Small hotel service is excellent, great food although the dining room food section can be very busy. There are sufficient sun beds but of course there are people who reserve beds with towels pre 8am but don't appear until after 11am - the hotel has a policy on this but doesn't enforce so I would rip that up - the sunbeds do have the most comfortable padded cushions.
Rooms are comfortable and clean, although the fridge was never restocked so it must be a 1 fill only.
The reception bar area seating could do with an upgrade to more comfortable seating.
Only issue encountered was at checkout, drinks to pay for which was an error but the female receptionist on duty couldn't bring herself to say the word - sorry!! just 'it's an error'.
Staff apart from above are excellent, the Italian man with longer hair (apologies didn't get your name) was excellent along with Bilal who was exceedingly kind and polite on our first day.
amanda hocking
Have been in a few times and we are returning again in June. Fantastic hotel,amazing staff. Myself and My daughter love it there. Can't wait to return. The beds are comfortable and we always request a room with easy access as I'm not well. A Great hotel
Tony Green
This is a delightful place to stay with tasteful architecture and with very comfortable, well-equipped suites. The staff are very professional, helpful and friendly. They certainly go the extra mile to add enjoyment to the holiday. The hotel is not located near any local bars or restaurants, so it's a bit of a walk if you want to visit any other than the on-site facilities. The only negative point that I have with this hotel is that the buffet dinners and lunches in the restaurant were often cool.
My Booking
