Natasha Horton
Where do I start? One of the worse hotels I have ever stayed at…
We were here for two weeks, 5adults and 2 babies. Three rooms between us all three different levels…
Extremely rude and stuck up receptionists, as we had very bad stay here and kept coming to them as the housekeepers are extremely lazy and having problems every single day. With them not changing our 6month old babies cot sheets as they had accidents which as expected as they are babies and very common to happen. And once they upset their dinner onto the double bed, or had accidents through their nappies or even be sick. The housekeepers would either on many occasions change the position of the duvet or put a pillow over the dirty marks to look like they change it. This is unacceptable the management did not care nor did the very rude receptionist saying ‘ why you bringing it down here, you have to speak to them’. One there’s a language barrier as they CANT speak English nor we can speak SPANISH. We offered to them if they can get the sheets for us so we can change it ourselves to save them a job as this was absolutely ridiculous.
Took them 10days to finally change our sheets and when it stated in black and white they get changed every three days. What do the housekeepers actually do when they can’t do their actual jobs every day?
Two out of the group have done housekeeping roles in their lifetime and understand how much pressure they are in, there’s no excuse to come from them. Receptionist needs to be retrained and how to deal with customer service and communication. We got spoken to in a disgusting way, no paying customer should have got treated that way.
The management is useless, did not care one bit.
The swimming pools, the children one and the main one was absolutely freezing but it says online winter months it’s heated??? Another false statement.
The food buffet is just so terrible, same food every single day. No taste, flavour or seasoning. And it was cold all the time…
My partner is a chef he could easily do a better job than all the chefs in that kitchen.
It was disgusting!!! There main ingredient was garlic it was too much and very overpowering. Don’t they know how to cook properly?
You got juice and coffee in the morning for breakfast but when it comes to evening you are expected to pay for any drink? I think that so so wrong.
You’re paying for it, so you should get drinks in the evening too.
The staff in the dining area, some of them especially the older lady is extremely rude to the other staff. Literally arguing to one another in full room, did not care one bit.
Bar area was ok I guess but the middle doors should be shut when people are constantly smoking and coming indoors and it smelt horrible. When you got two young babies, and you don’t want them inhaling that disgusting full of chemicals of smoke into their lungs.
Such a bad experience here, we will NOT be returning to this shocking hotel.
So many people have complained about this hotel when we were there, the queue everyday at reception about complaints. Don’t the managers or higher positions do anything about this? Or let it go over their heads?
Something seriously need sorting about this.
Sort your staff out !!
Jason O'Connor
Not LGBT friendly.
Myself and my Boyfriend stayed at Catalonia for our Anniversary. We enjoyed the large pool, selection of food, cleanliness and ease of access throughout the hotel. However, the majority of staff there are not LGBT friendly. They made their opinions and judgements very clear to us.
The dining staff in their restaurant repeatedly asked us “have you paid, have you paid” as we were leaving. On one occasion we were chased out by a lady to “make sure you’ve paid”. Although we had already charged to the room.
Their restaurant have a “dress code” which we completely understand and can respect. On one night we went down for dinner and were denied entry due to the fact I was wearing a vest top. I went back to my room and changed and was allowed in. I was then very annoyed to find 4 men walking round wearing a vest top. Over the next few days there were more and more men wearing vest tops that I was denied entry for wearing.
One night I was going down to the pool and found myself stuck in the lift. I used the emergency phone inside the lift which contacted the front desk. They assured me someone was on their way to help me. I was waiting 30 minutes and had no response. I then heard people outside trying to get the doors open for around 5 minutes and they weren’t answering me. They then went off so I used the phone again and the lady at the desk said “they can’t find the lift” even though I heard people trying to get the doors open. Another 15 minutes or so had passed and someone came to open the doors. I then had to jump out of the broken lift (pictured).
Inside our room (308), in the corner by the air con, the paint was peeling off of the walls and the air con was discoloured a tar yellow. Unfortunately we did not get a picture of this.
We will not be staying here again.
J McGuire
10 out of 10 for a 3 star hotel. Nice relaxed atmosphere around the place. The staff are brilliant and very friendly throughout the hotel. You always get a nice welcome each day. My room was perfect with a brilliant view. The pool area is nice and the pool is warm. Good location to everything else in las Americas. A lovely stay and will return.
Tomi Carlsson
The hotel is located close to the beach, would say around 7 minutes.
We stayed here for 10 days, and service from all staff has been really good, buffet varies from day to day, it does the trick, there is something for everything, a big plus is the salad bar.
For breakfast, if you sit next to the windows you’ll be able to see live entertainment. “Sun-bed towel reservation”.
Pool is clean and perfectly temperatured.
There is 4 proper super-market located whitin a few minutes walk (2 Dialprix and 2 Hiper dinos)
Entertainment in the hotel seemed good.
Room service everyday.
Fantastic hotel for its price.
Fiona Anton
On arrival everything seemed ok. Next day after closer inspection the premium room that we had upgraded to with TUI certainly was not premium. If I hadn’t up graded to premium room which allows you access to roof top pool I would not have got a sunbed by the large pool. Roof top pool no bar or toilets. The phone did not work in bedroom & the one in the bathroom was hanging off the wall. The laminate floor has spaces between so had to always have fit flops on. The room was cleaned the first day (3.30) but no towels, had to wait 2hrs for them. They seem to either don’t employ enough staff or just can’t clean rooms. Have had an issue everyday, staff not interested. Eventually decided today to speak with a manager who wrote it all down but again it didn’t seem to bother him about trying to keep paying customers happy. Spoke with a few holiday makers & all saying the same. Very mediocre service, food & facilities.Will not be back
My Booking
