Lucy McCrossan
We came here as a family and have had a wonderful time so far as the hotel is absolutely stunning. Our villa is located right next to the pool , meaning that we only have to walk very little distance to the shop, pool and bar - however , even if situated in the further villas everything seems very close in proximity and very convenient. The resort has an overall cozy feel for this reason, it’s definitely on the smaller side compared with others but this is one of the things we found very appealing about it. The staff are so friendly and very attentive. The location is good, only 6 euros or so to get into the town and the Siam mall not far at all.
One thing we have noticed , however, are several families helping themselves to the all inclusive snacks and drinks and lunch when they don’t have an all inclusive band on their wrist. This is very frustrating because we have paid all inclusive prices , and yet others seem to have the same access to things anyway when they’ve not paid for this. I feel this should be monitored more closely to make it fair for the guests who are actually paying for all inclusive .
We booked the two bedroom villa with private pool and have found the accommodation to be spotless and well-equipped. A very little thing that I believe to be missing is a floor-length mirror in the bedrooms as well as more plug points. The lack of mirror in the bedroom makes getting ready pretty difficult, and meant we could only really use the bathroom mirror for makeup which was quite inconvenient. The wifi is quite bad and only works in the upstairs living room of our villa - again, a minor inconvenience but one worth mentioning.
The evening entertainment has been good and the atmosphere pleasant, though daytime entertainment definitely seems more catered towards families with children and not as many activities that adults can enjoy , such as boules or darts. One thing we were a little taken back by was being asked to move to different sun loungers to accommodate an activity for children. I feel this was slightly unprofessional and could have been marked earlier in the day to prevent having to move people when they’ve been settled, but the girl was apologetic.
The reason I knocked a star off was because of the food , which unfortunately was a big letdown. The actual buffet area is tiny, probably around a quarter of the size that it would be at any other hotel and this really surprised us. This wouldn’t be as much of a problem if the food was really high quality to account for less options available, but unfortunately this wasn’t the case. The dinner menu has different themes each night, but breakfast remains the same every day- and with such little selection anyway , this can become a little boring. Like everything else though , the dining area itself is gorgeous and the staff very helpful so we still enjoyed our experience despite this.
It is the perfect place both for families with kids and those who just want to relax , which is a difficult balance to achieve.
Overall , we have loved our time here and will definitely be returning in the future!
Gaby Anciola
Great option, we loved the spacious room and variety of breakfast. They have freshly squeezed orange juice which was delicious!! Our only complaint was that our room was close to the kid area with sand box so we could hear a lot of noise but aside from that very good option!
Valentina Leśniewska
Amazing hotel, clean rooms, very well furnished. We had a 1 bedroom apartment and it was basically a flat with separate bedroom and living room/kitchen with another king size bed and a sofa + terrace. There's a lot of toys for kids in the room, the playground is just amazing, really fun activities for kids all day long. We saw an acrobatic show in the evening and it was better than most circus acrobatics we saw so far in our home country, so really good. One pool is heated, so fine to swim in in November. Lots of free parking outside. Breakfast was the same every day, but with lots of options and a lot of fresh/canned fruits. Staff was also very friendly. I don't know how Eco they actually are, but toys were wooden, they have a drinking water station and few plastics.
jonathan brooks
Fantastic hotel, rooms and grounds, very friendly service. Great facilities for young children. A little out of the way from the main town, but a positive being it's quiet.
Jamima S
Full of kids more than ever ! Placed next to an extremely noisy family with kids! Shouting screaming crying you name it ! I don't think we will be coming here again ! If you have kids you'll love it ! For me adult only hotel next time! Shout out to Cathy, Fanny, Carlos and Oscar in the bar/restaurant they are fabulous 👌 we've loved their banter and hospitality, however as I said this hotel is aimed for kids . Unfortunately we will never return.
My Booking
