Becki Davidson
Excellent resort! The staff were so friendly and couldn't do enough for you! The cafe is a hidden gem (best coffee in the resort) the entertainment staff are always so lovely and fun and have a huge amount of things to do for all ages. It's a shame the main pool is warm like bathwater, but the adults only infinity pool is nice and refreshing. Lots of restaurants on site - word of warning if there's a wedding or event on the restaurants are short staffed so there will be a bit of a wait to get in, otherwise the buffet restaurant is air conditioned and generally quick to get into. The food was fantastic and our room cleaner /maid Adriana was so lovely and helpful. Holiday of a lifetime would recommend a stay here!
estrellita star
If your family is looking to enjoy quality time with your children, create positive memories, and have an unforgettable vacation, this is your hotel. Everything is designed with families in mind: a cheerful atmosphere, fun activities for all ages, and a team that goes the extra mile to make you feel welcome.
Now, if you come with a negative attitude, just to complain, or expecting absolute silence and formality... maybe this isn't the place for you. This is a place to laugh, enjoy, connect, and live life to the fullest. And yes, if you're looking for a little romance, there are beautiful moments, but always in a cheerful, family-friendly atmosphere.
And please, if you're here to take advantage of or be rude to the staff, don't even set foot here. This place is amazing, full of good vibes and friendly people.
We will definitely be back!
Tim Smith
My family vacation was absolutely amazing! I could not believe how friendly the entire staff was. From all staff at the Cafe', pool staff, etc. (especially Victor who took great care of us for two days when we had a cabana) Make sure you ask for him! I loved how kid friendly it was, which is why we went.
Our maid for our room did a great job with having two little children and got a little messy, we always came back to a nice clean room. Beds made, fresh towels, anything we needed was just a phone call away too.
They had events each night, which was a perfect way to unwind for the night with the kids. (Fire shows, circus, and magic show we attended). Even have a kids play area where you drop of the kids so Mom and Dad can explore, grab a bite to eat, etc. They give you a buzzer like they do at restaurants and when your kids are done playing they buzz you to get them. Arcade area is nice to for the kids to play.
The gym was pretty good, it is what it is when traveling, but you still can get in a great workout with limited equipment. Plenty of cardio equipment. I recommended going early as you can since it does get busy first thing in the morning.
Breakfast at the Cafe' was spectacular. Omelets are very good and the cook was great! Plus other great options for breakfast food.
We will definitely be back or go to one of their other resorts!
Rosie
We had an incredible time at Dreams! The staff was incredibly friendly and provided exceptional service. A special shoutout to Sergio and Jonathan—they were absolutely amazing!
The rooms were decent, but I highly recommend getting an ocean view room. It’s worth the extra cost.
The food was okay, not bad, but definitely could be improved. The atmosphere was great, but the entertainment options could be better. Having a live DJ at the pool or playing music would be a welcome addition.
On a positive note, they made sure we didn’t miss home during the 4th of July experience. That was a nice touch!
Overall, we had an amazing time and will definitely be returning!
Quinn Steward
I would like to start off stating they I have been to Mexico all inclusive resorts 3 times within the last 5 years. This time has been the worst, coming home with bug bites, unknown “red liquid” stained pillows, food on the floor in the room, food poisoning & to make it much worse, lack of accountability. I was told by this resort I would have early check in, when I arrived, the resort denied it and told me I should’ve let them know more than 24 hours prior. I showed them my call logs, they then responded saying “Oh well, room still isn’t ready.” I asked multiple times if my room was ready, one actually checked the other without checking the was telling me it wasn’t. I have escalated this issue with the resort and Hyatt as a whole, the resort offered me a complimentary room upgrade on my next visit after I stated I wasn’t coming back. Hyatt expressed it was out of their hands as the resort stated they refuse to refund my back for my bad experience. I would pay the extra money for a Hyatt Zilara. I would NOT recommend this to my worst enemy. I am so surprised Hyatt and the resort has done nothing to fix this. Mediocre food and watered down drinks to where you can taste the extra water.
My Booking
