Nicole Marcia
This was such a wonderful resort, and we all had an amazing time. The staff were incredibly friendly and helpful, and the rooms were very comfortable. Our only minor issue was that the shower didn’t drain as well as expected, and the bathroom felt a bit too open for our liking, but that seems to be the norm at many all-inclusive resorts. The food was fantastic—Himitsu stood out with the absolute best service and amazing food, followed by Portofino and Seaside Grill, which were also our favorites. The pools were all great, and the entertainment staff during the day were energetic, fun, and made our experience even better.
Amanda Isaksson
Our family of four had an incredible experience at Dreams Riviera Cancun in Puerto Morelos. The resort is close to the airport, the entire resort was clean and well-maintained, the service was top-notch and professional, the food was delicious and we never had to wait to be seated at the restaurants. We felt, safe, well cared for, and had a relaxing and fun trip. The resort campus was small enough that we didn't need a golf cart to get around but big enough that we did not get bored during our 4-night stay. The pools were warm, clean, and well-staffed. We enjoyed the night-time entertainment as well. Our kiddos are 6 and 8 and did not use the slides/kid pool area, but were entertained by the beach, ocean, and swimming pools. The beach had some seaweed, but was cleaned every day by a large tractor and didn't stop us from swimming!
I cannot leave a review without recognizing the incredible and dedicated staff who took exquisite care of us during our stay. The wait staff at the restaurants - Gilberto, Iracema and Edy at the World Cafe, Santos and Wilder at the Seaside restaurant; the gift shop attendant - Antonio; at the spa - Esperanza and Wendy; room service - Julieta; Jonathan on the pool deck; Alexis at check in. They were all dedicated, joyful, and kind toward us. Thank you.
Tonya Greene
My experience is based on upgrading to a preferred room, which i highly recommend! You have access to a private lounge that has top shelf alcohol and food throughout the day as well as personalized check-in/out service. There wasn't much entertainment, and the food wasn't all that great (with the exception of the Seaside Grill!). It is also a family-friendly resort, but I didn't take my family and still enjoyed myself!
Kathryn Baxter
This is our second trip to Dreams Riviera and it exceeded the expectations even coming back! The VIP services for Preferred Guests are amazing and Victoria was such a help this time! Their attention to detail and point to make everything special is always felt and reflected. The room itself was amazing, our view was perfection being ocean front. The beds are comfortable and the room itself was so spacious. Our house keeping was always on point and turn down service was the cherry on top of a long day of relaxation. Everything was seamless and they made a point to leave champagne for us one night without asking, knowing we were celebrating our anniversary. The resort itself is very clean and the food was delicious, specifically at Portofino! The outside bar staff was delightful and always gave us a good laugh. Nothing short of amazing! Highly recommend.
Sam
Some of the staff are great! There were three in particular that made our stay wonderful. However, there were some that just made me want to leave at that exact moment.
The food at the buffet isn’t great. Our first night there, a roach was cruising by us as we were eating and insects were found in our food. We went to have a conversation at the lobby (which during our 6 day stay, there was no supervision/ manager). They said what would you like me to do, as in trying to get us out of the way.
There was one specific person that was so rude, and he works for the spa. The rest of the people in the spa are amazing, but this one person needs to be coached on customer service.
The beach was warm but so many jellyfish. You’re able to see that the other resort right by it has some type of restriction / net that could possible be for this. We had to walk across the hotel after being zapped by a jelly fish since the beach was always without any personnel from the resort itself.
Honestly I would not recommend this place, even though it is not because of most of the staffs fault. Seems that it is just poor management.
My Booking
