tracy galmidi
We LOVED everything about this resort. I can not even fully express how amazing this resort is. Not only is it beautiful but it has hands down the BEST staff ever! They are so very thoughtful and consideret. They go out of their way to make sure you have the best stay and truly it was because of the staff that our experiences there were elevated. I had a minor ankle injury (100% my fault) and from immediately assisting me in wrapping it, to constantly checking on me, to providing wheelchair escort all over, I have never felt so taken care of. We traveled with our two daughters (4 & 8) and they loved the kids club! The dining options are lovely and the resort is gorgeous! As I mentioned EVERY SINGLE STAFF MEMBER was phenomenal, the ones that made an extra special impression on us with their thoughtfulness, service, and professionalism were: Gilberto in the buffet (we truly feel like we made a friend with him and will come back to see him!), Alberto in the services area (he was so kind to understand my injury and take care of our unfortunate excursions cancelations due to my injury) and Rocio and Fatima in the Explorer's Club (Kids club), our daughters LOVED them. I didn't vatch everyones name but EVERYONE was perfection! Also the lady who greeted us for La Petit Chef was so incredibly kind and amazing. We couldnt have asked for a better experience and are so very greatful for helping us have such beautiful memories of this Cancun trip!
Steph
Do not book this hotel unless you want to listen to blaring dance music from weddings all night long. Paid extra for “ocean view” but that just means overlooking the pool where it is so loud. Literally lying here at 11pm listening to loud music and people yelling right outside the room. Can’t even enjoy the balcony and ocean view, let alone get any amount of sleep. Extremely inappropriate considering guests spend thousands of dollars to stay here and the weddings just take over and they happen night after night after night. Wedding after wedding.
They also shut down two of the best restaurants by the beach when there are weddings. Once was ok but multiple times during our stay means limited options for guests.
There is also no soundproofing between rooms or between the room and the hallways so can’t sleep in in the mornings either because you can hear every single person talking as they walk by.
The food was mostly disappointing and overcooked, the buffet options and quality were dismal. Some of the restaurants had a couple good dishes. Seafood restaurant (Oceana) was really great but again it was closed most nights due to weddings!!!! (5 or 6 nights out of our 8 night stay it was closed —Seriously?!!!!!)
The staff were mostly nice and friendly and work really hard. The nightly entertainment was good.
Really sad considering it’s our first time trying Dreams and had heard such good things, but unfortunately due to the noise and food this is not a place I would want to return to. Not a peaceful or relaxing vacation
Y. S. (Sha_totha_rras)
The resort represents perceived value to a T. It looks expensive but behind the scenes costs and quality are cut and your cost a sthe customer increases exorbitantly.
The all inclusive portion held it's frame, but with minimal quality with dingy and heavily used plastic wear for most of their glass wear.
Towels overused, beach/pool bedding overused. I gotta say it was clean but you can tell that they've been there for a while and need to be put out of service.
WiFi went down for a full 24h. Elevators with down for 2 days.
Jacuzzi was tepid, not warm or soothing.
House Keeping will Sneek into your room and not announce themselves.
Room service US NOT 24/7 like they tell you.
The Spa is rediculously OVERPRICED and the quality of the spa options is quite underwhelming and quite poor. The only spa treatment worth it is the Dry Sauna specifically.
The message therapists have no technique that reflects they know what kind of massage their giving. I asked for a tension relief massage and all that happend was a lady absolutely smashing my back non-discriminatelt and without any knowledge or technique.
Pretty much ALL the food here was mid from almost all the restaurants.
Wedding stuff went well.
The only good food I've had was the fish (grouper/sea bass) from the French restaurant Restaurant Bordeaux and the main buffet. At the main buffet you have more influence on what you eat so that's why.
Some of the hotel staff is low-key racist. Preferential treatment to people who were the same level in resort. We were VIP/Preferred.
Overall the hotel is nice enough. They have some cool events but it's almost always just MID.
It served the purpose of getting a wedding done.
Jackie Cook
I had an unforgettable experience at Dreams Riviera Cancun Resort & Spa. The entire resort is absolutely immaculate, and you can tell the staff work incredibly hard to keep everything beautiful and welcoming. Everyone we interacted with was friendly, professional, and genuinely focused on making sure we had a great time.
The food was consistently good, the shows were fun, and the sandy beach is truly stunning. They also planned and hosted my wedding, and I couldn’t have asked for a better experience. Every detail was handled with care, and my guests were just as impressed. It was a perfect celebration and a time we’ll never forget. Highly recommend!
Simon Lau
As someone who spends nearly half of each month staying in hotels for work, I have never encountered a property as poorly managed, outdated, and misleading as this one. From arrival, it was obvious that basic standards of safety, maintenance, and guest care were not being met.
Our room had a severe water leak every time it rained. Although staff claimed it was fixed, the issue persisted, forcing me to wake multiple times each night to wipe the floor and prevent flooding. The floor became so slippery that my children slipped several times, which is unacceptable. On top of that, there was a large hole in the room floor, posing a serious safety hazard. The jacuzzi in my room doesn’t work and the claim that is a bath tub only. The room and facilities were old, worn, and in desperate need of renovation.
The so-called “ocean view” room is a scam — we only had a tiny glimpse of the ocean, while the actual view was mostly another building. It’s nothing like what’s shown in the photos online, and feels intentionally misleading.
The staff attitude changed noticeably depending on tips — friendly and attentive only when tipped generously, otherwise indifferent or dismissive. Room service routinely took over an hour, and the front desk was chaotic and unorganized. We stood waiting over 30 minutes, told to come back at 3 p.m., only to be ignored again until Manuel finally stepped in to help.
The food was poor, especially the buffet, which was unhygienic with flies around the food. Several restaurants required waiting in line for more than two hours, which is unacceptable for a resort in this price range. The seafood restaurant was the only positive dining experience.
The beach was dirty, unpleasant, and smelled like sewage, making it unusable. The resort itself is small, with very little to do, and the market is outrageously overpriced — even a basic fridge magnet costs over $12 USD. Many small details were neglected, from cleanliness to staff responsiveness, which shows poor management across the board.
We only came for a wedding, which was beautifully organized and truly the only highlight of our stay.
For such an expensive property, the overall experience was unsafe, misleading, and extremely disappointing. Management does not care about your experience. Dreams Riviera Cancun does not meet the standards of the “Dreams” brand. I would strongly advise future guests to avoid this resort and look elsewhere for better value, safety, and genuine hospitality.
My Booking
