Darryl L Pillipow
Our stay was absolutely incredible! From start to finish, the service was top shelf—every detail was thoughtfully handled, and the staff went above and beyond to ensure we had a fantastic experience.
The food was outstanding, with a wide variety of delicious options that catered to all tastes. Whether it was breakfast, lunch, or dinner, each meal was a treat.
The real standout, however, was the staff. Every single person we encountered was friendly, courteous, and genuinely eager to make our stay memorable. Their warm smiles and professionalism added a special touch to the trip.
This resort is a perfect blend of luxury, comfort, and exceptional hospitality. We can’t wait to come back and experience it all over again! Highly recommend to anyone looking for a relaxing, top-notch vacation.
Sam
Some of the staff are great! There were three in particular that made our stay wonderful. However, there were some that just made me want to leave at that exact moment.
The food at the buffet isn’t great. Our first night there, a roach was cruising by us as we were eating and insects were found in our food. We went to have a conversation at the lobby (which during our 6 day stay, there was no supervision/ manager). They said what would you like me to do, as in trying to get us out of the way.
There was one specific person that was so rude, and he works for the spa. The rest of the people in the spa are amazing, but this one person needs to be coached on customer service.
The beach was warm but so many jellyfish. You’re able to see that the other resort right by it has some type of restriction / net that could possible be for this. We had to walk across the hotel after being zapped by a jelly fish since the beach was always without any personnel from the resort itself.
Honestly I would not recommend this place, even though it is not because of most of the staffs fault. Seems that it is just poor management.
Lyshaun Ellis-Phillips
My family and I had a wonderful and funfilled time at Dreams. The staff were friendly and always smiling, and their service was top tier. The room service was excellent, and the room was clean and modern. Resort is very beautiful, my daughter enjoyed the main pool, she had so much fun. The food was delicious. We had a wide variety to choose from, I enjoyed the seafood the most because I am a seafood lover. We just got back home, and my daughter is already sad and wants to go back. We will definitely visit again in the future.
Ashley Hill
Maybe my expectations were too high for this resort. I brought my mother and son to Cancun last year Christmas and we stayed at a RIU resort, which was absolutely amazing. Dreams Riviera was the complete opposite. Very small resort, other than the Japanese and Italian resort, food options were horrible. We ordered room service majority of the time which always seemed if was old and had been sitting there for a while. The room setup is nice but very much out dated. The overall cleanliness was horrible. Food and glasses would be left in the same place for well over 24 hours. While sitting in the jacuzzi another guest and myself watched someone working at the resort come grab glasses but emptied them out right in front of us on the ground by jacuzzi. The price didn’t match the quality of anything. They wanted you to pay an “exclusive” dinner and entertainment of $100 per person for Christmas while other guests received nothing special. Staff wasn’t that friendly. No lifeguards for the pools. Overall a horrible experience especially for the price
Giedre Raugeviciute
I deeply regret choosing this resort for our family New Year’s vacation. The location is remote and isolated, and the entertainment is almost non-existent. The New Year’s celebration was offered at an extra fee of $179 per person, but the show, food, and overall experience were extremely disappointing. The food was below average, and the service in the restaurants, bars, and everywhere else where service was required was subpar.
There is literally nothing to do except lie on the beach or stay in the crowded pool. Beach lounges were very difficult to find, especially shaded ones, and the staff did nothing to ensure that guests could secure a chair in the shade.
If your dream vacation is to spend days near a mediocre beach, in a relatively unclean and very boring resort with food that neither looks nor tastes good, then Dreams Cancun might suit you. Otherwise, I strongly advise against it.
We booked through Hyatt, and it is a shame that Hyatt has tarnished its reputation by affiliating with this resort.
This is not a 5/4 star resort. With what is available/quality/service 3 should be should advertise. Do not be fooled by thinking you will find a 4 or 5 star resort!
My Booking
