Dreams Riviera Cancun Resort and Spa

Jack Pajak

This was our kids first trip to Mexico to an all inclusive resort. We all had a blast, all of the staff were very kind, patient and attentive. The food was great, but I particularly enjoyed the tortilla soup. The drinks were about what one would expect, overly sweet and watered down but in the heat they did the trick. The property and rooms were immaculate, they were constantly cleaning and doing maintenance. Finally the shows and entertainment were top notch. I particularly enjoyed the prehispanic and samba dance shows. I would definitely recommend Dreams Riviera Maya for families. It's a great resort, give it a shot for your next family trip.

C. Larmore

The food here is near inedible. Even for Mexico it sets a low for us. The buffet food sits hours and there are tons of odd dishes. We had raw fish tacos served to us at the beach side place. The Italian restaurant had great steak and ok pasta, however it takes no reservations and has a 90 minute wait commonly at dinner times. Mexican restaurant chicken was shoe leather. Its just really tough to get the value out of the all inclusive here unless your drinking a lot of booze. We went offsite for food and it was 100% tastier. Rooms were nice and the house keeping did a really constant and impressive job. Rooms were Clean and well air conditioned. The service and entertainment staff was awesome. Especially the entertainment staff. UZZY and Eric did a great job pulling people into activities and keeping the fun going at the pool area. The guests really enjoyed it and they got even hesitant people involved. The Location is really pretty off the beaten path if you are seeking party life style. It is more relaxed here. We had some nice morning beach walks. Watch out for glass tho especially southbound. The food is the only reason for the 3 star review.

Meagan D'Antone

Probably a 3.5 star place at best. If you've stayed at a 5 star resort before, this is a huge disappointment. Starting with the food; all the restaurants open at different times and if you don't go exactly when they open, it's an hour wait. They can't accommodate large families and if you have a larger family, they don't take reservations. Food quality is average for resort, nothing to comment on. Depending on what's going on at the resort, they just close restaurants, including the buffet making it very difficult to eat. Room service takes an hour and is very poor quality. In terms of the rooms, they were not cleaned daily. The beds were made once a day. Turn down service was hit or miss. We had to asked several times to restock the fridge. They kept taking our bottle water (we needed it for formula). Just not the 5 star standard. Service was okay. About half the staff seemed annoyed and that we were bothering them. We had to constantly request the things that were included with the cabanas and for the large party cabana. Club level ended up being a joke and was not the same as other resorts. The lounge was nice, but it's just a room to the side and the appetizers were only steamed veggies and salad. The only club restaurant always had a wait. We also had to continously request the items that were included with the club level. Anyone can access the club beach and we were never asked to show we were club. Overall, very much 3 star. Disappointment if you expect 5 star standard

Geeshan Subasingha

Disappointing Experience – False Promises and Poor Service I recently booked Dreams Riviera Cancun Resort & Spa for a family vacation, expecting a high-quality experience. While some aspects were enjoyable, the overall stay was disappointing due to misleading promises, poor service, and unprofessional staff. The Positives The waiters, waitresses, and bar/restaurant servers were excellent—attentive, friendly, and provided the level of service you’d expect. I also had no major issues with the food, despite some negative reviews online. However, let’s be clear—this is not a 5-star resort. The Negatives I originally booked a premium-level room, and tried to upgrade to a club room which was unavailable upon arrival. Instead, I was offered “club privileges,” which were supposed to include: • Exclusive check-in at the Preferred Lounge with upgraded drinks and snacks • One-time access to the Hydrotherapy Circuit • A designated beach area • Upgraded in-room amenities (snacks, juices, espresso machine) • Complimentary bottle of liquor (Rum, Tequila, or Whisky) • Aromatherapy for turn-down service • Exclusive a la carte breakfast at Seaside Restaurant At a cost of $400 USD per room. Unfortunately, what was actually provided amounted to about 25% of what was promised. When I raised concerns with the concierge, they repeatedly said they would “look into it” but never followed up. At checkout, I asked for a credit since they failed to deliver on their promises. Instead of making it right, they simply said Keyla (the staff member who outlined the benefits) had made a mistake and that I shouldn’t have been offered those perks. If that was the case, there was absolutely no value in the upgrade. What’s worse, they made no effort to rectify the situation—no apology, no goodwill gesture, nothing. Service Issues • Neither the front desk staff nor the concierge knew where the club lounge was. Instead, they kept referring me back to each other. • The front desk staff had an attitude and a smug demeanor—completely unhelpful and uninterested in resolving guest concerns. • When I asked for the manager’s contact, they only provided his name and refused to write it down, despite having a notepad right in front of them. Final Thoughts This resort does not provide 5-star service. The staff at the front desk and concierge were poorly trained and unwilling to assist guests. Instead of owning their mistakes and making things right, they brushed off legitimate concerns and dismissed their own miscommunication as irrelevant. If you’re looking for a true luxury experience, this is not the place. The service I received was more in line with a 1-star resort. I would not recommend staying here unless management significantly improves its customer service and accountability.

Denis

Terrible Food and Noisy We’ve been to 7 different resorts in Cancun, and this was by far the most disappointing. The food was terrible across the board—even in the specialty restaurants. Most dishes lacked flavor, items listed on menus weren’t available, and the buffet had very limited variety. The “club level” offered no real value—just a basic lounge with poor food and drinks. Beach cabanas were an extra charge, unlike other resorts where they’re included. Weddings happened daily and took priority over everything else. We were kicked out of the hot tub early one night for a wedding, and loud music with strobe lights often went past 10 PM, making it hard to relax—especially with kids. The resort is way overhyped in photos compared to the actual condition and experience. The one bright spot was the staff—most were kind and gave excellent service. But between the food, noise, and lack of value, we won’t be returning or recommending this resort.