Cancun

Lee F

An amazing resort - we have had the best holiday here, having just returned. Freddy in the privilege lounge was fantastic, he made sure we had everything we wanted and was brilliant with our two girls who absolutely loved him! Thank you Freddy! The kids club was amazing and the best one our girls had ever been to (and they've been to a few). Ellie, Gabby and Camille were fantastic and our girls were so well looked after. Our eldest daughter literally did not want to leave. Shout out to Alexander, the pool concierge at the privilege area. Our loungers were always ready for us in the morning and he was regularly checking we were ok and if he could get us anything. We have had the most amazing holiday in Mexico - thank you Ocean Coral and Turquesa. Our only criticism would be that the buffet breakfast wasn’t always great, no scrambled eggs ever and bacon was hard to come by. Very minor issues really in the scheme of things, and we'll certainly be back.

Chris Simpson

Eduardo,Alejandro,Antonio,Guillermo,Hilda,Joel,Vicente: These bartenders are amazing! They can make you any drink you ask for or you can ask for their special! They all have different delicious special drinks!! Nothing better than relaxing in the pool at the swim up bar with the great people they have serving us drinks! They are all super friendly and make your stay even more enjoyable! Can’t wait to go back!!

Shaunta Jones

Alejandro, Gustavo, Eduardo Antonio, Hilda & Guillermo are great at the pool bar! They remembered my fave & drink and kept us all happy. I was even greeted by them when I saw them in the lobby or around the resort. The activist tries to keep you involved. I wish they played music longer or louder by the pool. The room was clean and didn’t smell. Front desk service was easy to work with. I have no complaints so far.

Isabella Fiorelli

Eduardo, Alejandro, Antonio, Hilda, Guillermo were absolutely fantastic. I recently stayed at Ocean Coral and they made my stay so much better. The drinks are fresh and there is a specific drink that they went of there way to make for me. I have stayed at many all inclusives and this one by far has the best drinks. The workers always have smiles on their face and are all amazing. Thank you!

Angie Stokes

Had a wonderful vacation. Be warned, the high pressure sales for the timeshare is ridiculous, although I know he was doing his job, he was a cool guy. Entertainment was good. Food wasn’t too bad, but it wasn’t fabulous. Rooms smelled of mold and mildew from the moisture, which is a lot of the places we’ve been. We initially booked with 4 ppl, 3 of us went, resort was like oh well, too bad for you, no upgrade or anything offered. Resort is beautiful and well taken care of. Will we be back? Nah, but it was a relaxing trip. It did the trick for vacation but I’ve been to better.

Issa Cannady

Most of the staff is amazing while being very attentive. We had one hostess who was always rude and unaccommodating everytime we went to eat because we had a large group. She didn't want to put tables together for 8 people even though it was done for us by every other person without issue. The staff at the lobby are a mixed bag. Some very easy to deal with while others very difficult. In my personal opinion this hotel is very mid for an all inclusive even though it does check off many boxes. I won't be going back or referring this place to anyone. There are so many beautiful hotels to stay at some for around the same price and some for a little bit more. I believe you get what you pay for so spend the little bit extra for the extra benefits.

Eric Arriola

Honesty one of my best hotel experiences I’ve ever had. The service of every worker, from the bartenders to the cleaners, were amazing. Always having a smile and being kind and polite and willing to do the most so that I enjoyed my stay. I especially enjoyed all the events that they had every night and Paulina was an amazing hostess and organizer. She always got everyone hyped up and into a good mood.

Diego Costa

Had a lot of fun at this resort. The pool was great and had a nice temperature. The rooms were very clean and the entertainment staff were super fun. The shows at night were absolutely amazing as well and everyone had great energy. One of the workers named Paulina was very nice and interacted very nicely with my family and I. She took my sister, my cousins and I on a kayak tour which was a lot of fun.

Mary Luz

Everything has been great in the resort. The service is outstanding, especially Paulina, she is awesome, so friendly and enthusiastic, always very polite and service fully. My only complaint is that the laundromat was out of service, forcing you to pay for their laundry services which are quite more expensive than using the machines yourself. Other than that service people are amazing and the place is in great shape.

Lane Hammack

Would not recommend. Our flight was cancelled and the airline placed us at this hotel prior to boarding another flight. The only shining light was a super attentive/sweet server at the restaurant and the bell hop after a very long day. The check in process was slow and unfriendly, the keys to the room did not work (even after multiple trips to the front desk-the bellhop was very helpful), the room was extremely basic with sheets that slid off bed when you moved), and the food was not edible. There were no hand towels or wash cloths in the bathroom and even the shower gel had a strange smell. My fiance had a glass of water and he was up sick during the few hours we had to sleep. We’ve been in Mexico (at a different resort without any issues drinking water. They filtered theirs). Though it was dark the entire time there, the pool seemed fine and there was music/DJ in the lobby. Seemed to be a party vibe. Needless to say, find yourself another place. I suppose there’s a Reason this hotel had enough rooms available for a plane full of people for a flight cancellation

Irina Generalova

We visited this resort back in August of 2024. The surroundings are more modern looking outside, it is NOT a romantic type of resort. + The sheets were nice, crispy, had no smell + Nice beach, no rocks and not much seaweed. The water was lukewarm even during rain - very pleasant. + Staff was nice and accommodating + Water bottles were constantly replaced inside the room + The rooms didn’t smell moldy or wet + Ivan was our frequent server at the buffet and did an amazing job! + The sunsets are the most beautiful, especially from the top of Barcelo Maya Palace! - The water slide at the kids area was nearly broken, but it wasn’t closed for repair - The water park and some other activities were not a part of the package, cost extra - All buffets had the same food, but we ate only in 1 particular (don’t remember the name). The cooks definitely were more experienced there - Some servers at the buffet were not very attentive, didn’t clear the dishes nor offered drinks. Not a big deal, but compared to, for example, Ivan, didn’t really want to do this job. Overall, I’d give this resort a 4.5 stars.

Bahodir Abdulla

I recently had the pleasure of dining at Tokyo restaurant, and I must say, the service provided by Cristina and Lucia was outstanding. From the moment we sat down, both waiters were warm, attentive, and went above and beyond to make sure our experience was perfect. Cristina was quick to offer helpful suggestions from the menu and made us feel like valued guests. Lucia's attention to detail was remarkable—she ensured every aspect of our meal was exactly as we wanted, checking in regularly but never being intrusive. Together, Cristina and Lucia created a seamless dining experience. Their professionalism, coupled with their friendly demeanor, made our visit truly special. I can't recommend this restaurant enough, thanks to their exceptional service!

Makayla Roberts

The bar staff at the pool is amazing!! They treated us so good and were so helpful with the drinks. So nice I would recommend this resort hands down third year here. angel, Abraham, Maria!! Best best best

Rich Senger

We went to Tokyo restaurant to celebrate our wedding. It was the best experience I have ever had in my life. Carlos gave a spectacular show and the food was the best we have ever had. Our servers Jeromina & Noemi were amazing, and went above and beyond for our group. We now want to come everyday until we leave! If you are coming to Barcelona Maya resorts, the Tokyo restaurant is my recommendation for everyone visiting.

Moira O'Brien

We enjoyed a wonderful dinner at Tokyo Restaurant! Food was delicious, hibachi cooking show was fun, and the service was attentive and joyful. Our server was Gloria Trinidad and chef Romero made it a fun night.

Kathryn Baxter

This is our second trip to Dreams Riviera and it exceeded the expectations even coming back! The VIP services for Preferred Guests are amazing and Victoria was such a help this time! Their attention to detail and point to make everything special is always felt and reflected. The room itself was amazing, our view was perfection being ocean front. The beds are comfortable and the room itself was so spacious. Our house keeping was always on point and turn down service was the cherry on top of a long day of relaxation. Everything was seamless and they made a point to leave champagne for us one night without asking, knowing we were celebrating our anniversary. The resort itself is very clean and the food was delicious, specifically at Portofino! The outside bar staff was delightful and always gave us a good laugh. Nothing short of amazing! Highly recommend.

Sam

Some of the staff are great! There were three in particular that made our stay wonderful. However, there were some that just made me want to leave at that exact moment. The food at the buffet isn’t great. Our first night there, a roach was cruising by us as we were eating and insects were found in our food. We went to have a conversation at the lobby (which during our 6 day stay, there was no supervision/ manager). They said what would you like me to do, as in trying to get us out of the way. There was one specific person that was so rude, and he works for the spa. The rest of the people in the spa are amazing, but this one person needs to be coached on customer service. The beach was warm but so many jellyfish. You’re able to see that the other resort right by it has some type of restriction / net that could possible be for this. We had to walk across the hotel after being zapped by a jelly fish since the beach was always without any personnel from the resort itself. Honestly I would not recommend this place, even though it is not because of most of the staffs fault. Seems that it is just poor management.

Lyshaun Ellis-Phillips

My family and I had a wonderful and funfilled time at Dreams. The staff were friendly and always smiling, and their service was top tier. The room service was excellent, and the room was clean and modern. Resort is very beautiful, my daughter enjoyed the main pool, she had so much fun. The food was delicious. We had a wide variety to choose from, I enjoyed the seafood the most because I am a seafood lover. We just got back home, and my daughter is already sad and wants to go back. We will definitely visit again in the future.

Phileta Rio

Exceptional service!! Every employee is helpful and polite. The mattress on the fold-out couch was unappealing. My sister chose to just sleep on the sofa itself...but then she is very short so she fit. A lot of the food at the restaurants seems to be ready-made for the microwave, not cooked fresh. Not what we expected for $350/person/day. Breakfast is your best bet. The beach access is kept clean with lots of chaise lounges. They provide activities of different kinds every day.

Tanya Ocana

This Dreams location was selected by a friend for a wedding and I have not one bad thing to say. The service was excellent. I decided on the preferred club and can say it was worth it alone for the lounge access and easy check in. In the beach club Armando and David always took care of me and made sure I had everything I needed. In the lounge Blanca and Heriberto were attentive and so fun to interact with! The food was great and the attention to detail at the wedding was impressive. I will definitely be back!

Sarah Gee

We had a lovely time at Dreams Sands. We found the food to be quite good, the restaurants better than the buffet at least for dinner. Breakfast in the buffet was really good with made to order crepes, omelets, Mexican food. The beach is really nice, it has a large sandy area and lots of chairs. The property is constantly being swept, cleaned and the staff are working really hard. The daily activities were fun and the nightly shows were entertaining. The only drawbacks for us were, the hotel itself is dated, after it rained the ceiling was leaking in the buffet area which is not ideal. We really enjoyed playing beach volleyball one day and people played for hours. The next day they didn’t want to put the net up because of wind, then later when it was less windy they did not put it up because the chairs were in the way, we moved the chairs and then they said the ropes were not set up. Other resorts have a permanent volleyball net set up. Surely that would be a more sustainable solution. Overall, for the money it was a nice resort. If you want the newest resort out there, there are many more expensive options.

vikki robinson

I cannot say enough about this place! It’s an absolutely stunning resort all on its own, but the staff and people who work there make it magic They make sure that anything you need or want is taken care of and that you’re comfort is first and foremost. In fact, most went above and beyond. There were games daily on the beach and entertainment most of the nights first quest treatment for even the lowest paying guests and never a sour face. The beaches were kept clean. The room are spotless. I really have nothing bad to say whatsoever. There’s several places you can eat on the resort buffet because of variety and food was so fresh and so well-made I really didn’t have a desire to explore much else. I would say you’re going to Cancun to take a look in the booking this all inclusive resort. Klaudia was our VIP manager and she is absolutely amazing. She will do anything and everything she can to make sure that you have an amazing stay..

Erendira Mauricio

First and might be important. SUPER, EXTREMELY WATER DOWN ALL INCLUSIVE ALCOHOLIC drinks. Virgin and N/A, tasted like diet. I was part of a big group reservation and heard about upgrading room issues and number of beds availability. Not all rooms were well equipped, like missing towels, hairdryer, etc. The food was good, loved the breakfast buffet, but the red meat served in any of the restaurants needs much improvement.

Lynette G

Dream Sands? More Like Nightmare Sands! I recently had the misfortune of staying at Dream Sands Hotel in Cancun, and let me tell you, it was an experience I’d rather forget. If you're dreaming of a culinary delight or seamless group coordination, you might want to wake up and choose another hotel! Food: Horrible doesn't even begin to cover it. The food was bland, uninspired, and tasted like it was prepared by someone who’s never heard of seasoning. Group Coordination: Lorena Espinosa was supposedly in charge of our group, but you wouldn’t know it from the chaos that ensued. It felt like we were left to fend for ourselves. We wasted precious vacation time attempting to get things straightened out. She overcharged for a Deluxe mediocre room that wasn’t even ready for me until the next day. She overcharged me for a room she didn’t even have our rooms ready! I paid another $300 to get the room I had paid initially so I wouldn’t have to move the next day. Do not have your wedding or party here. Lorena is horrible. Location and Rooms: Sure, the beach is nice, but you can find beautiful beaches all over Cancun. The rooms were decent enough, but honestly, when you're dealing with everything else, a clean room is the least they could do. Service: The service was hit or miss—mostly miss. Some staff tried their best, but it seemed like the whole place was running on autopilot. There's a difference between being busy and being neglectful, and unfortunately, Dream Sands leans heavily towards the latter. Overall Experience: Dream Sands Hotel? More like a mirage of what a good hotel should be. With atrocious food and chaotic group management, this place left much to be desired. Save yourself the headache and book elsewhere. I wish I had.

Sean OBrien

We were booked for Aruba and flights got cancelled. The day after that nightmare at airport, we booked flights and rooms at Dreams Sands. A day later we were in paradise! Natalia and Brian were awesome! Kept our family busy and entertained. The view is spectacular. The food is wonderful, we did not have a bad experience dining at the restaurants. We went to them all with a group of 9 and were always accommodated. One of our crew turned 11 and Manuel got her up on stage during one of the shows and made her night! The only issue is the “preferred” customer area - beach seats have umbrellas, might want to spring for a few more umbrellas for the other guests on the beach lounges. Otherwise it was a great time and would definitely consider going back.

Darcy Dirks

If you want an adult party this is the place! Non stop fun with staff that ensures you are having a good time. Sales pitch can be annoying and they sucker people in right away. Just say no if you don’t want to waste time. Rooms are not amazing but they do the job, some rooms close to the club are very very loud. Bring ear plugs if you want to sleep before 5am each day. We came as couple, loved the vibe and will be returning even if the rooms could use a bit of repair. This is the party we want with people we want.

justin l

I won't be coming back to this resort. While there is some positive qualities( mostly the people you meet here and the great parties they throw) the staff is very predatory. I feel like every chance this resort could, they would try to force upgrades and hidden fees on us. They convinced us to sit down and listen to their membership program which ended up taking 2 hours of our time and trying to sell us on buying into 5000 dollars of a future vacation package with special privileges.( when you tell them no, they treat you poorly and get upset). The bartenders, cleaning staff and restaurant service members were great and respectful. The other big problem was the amount of cameras they have on their property. They literally watch your every move. My door was accidentally left open a number of times and within 20 minutes security would be outside my room yelling at me to close my door. You can't have guests over from other hotels. Overall there was some fun elements, but I hated the big brother vibe and restrictive rules. Vacations should be fun not stressful

Devon Goodwin

I recently stayed at Temptation Cancun, and it was an unforgettable experience! From the moment I arrived, the staff made me feel incredibly welcome and pampered. Jaun Carlos the lobby ambassador was a stand out employee. He was very welcoming and great at his job! The vibrant, playful atmosphere was exactly what I was looking for in a vacation. The rooms were modern, stylish, and kept immaculately clean throughout my stay. The all-inclusive package was truly exceptional, with a wide variety of delicious dining options that catered to all tastes. Whether I was in the mood for a casual snack or a gourmet meal, the food exceeded my expectations every time. The themed nights and entertainment were also a highlight, providing non-stop fun and energy. The pool areas were perfect for both relaxing and socializing, with plenty of space and activities to keep everyone engaged. I also appreciated the beautiful beach just steps away from the resort. Overall, Temptation Cancun is the perfect destination for adults looking to have a great time in a lively, friendly environment. I can't wait to return!

Karina Moses

My husband and I stayed here for our anniversary. All the food was great and people were so friendly. Juan Carlos from the lobby was always to helpful and friendly. He helped us with any information we needed and answered all of our questions. The resort was beautiful. We stayed in the Tower and our room service was great. We will be back soon.

ltsjeep jeep

Ivan butler is awesome. Took care of us for the week in March 2024. Rose Spa is great. We had several couple massages. Orque, Marcela, and Danielle were terrific. Front staff in Rose Spa are friendly and attentive to guest needs. Guest shop is nice. Staff are friendly. Overall good time. We did have a bad encounter with some overly aggressive group of guys Kept making us uncomfortable. Would not leave us alone. Contacted security who resolved for us. So if you experience something just tell security.

David Parkin

First time staying at this resort and I really enjoyed it. Upon checking in, I was asked if I wanted to upgrade for a reasonable rate; my new room was ocean front with a spectacular view. Plenty of chairs at the pool and beach to chose from. Food and drinks were good. The staff was absolutely fantastic; always asking if I needed anything, including shuttling between lobbies. I highly recommend.

Justin Gutierrez

There is no way to describe this experience other than amazing. The food was amazing, hotel was insane, the all you can eat buffets were delicious and convenient, and the restaurants had individual experiences. Especially the circus one, that may have been the best I’ve ever seen in my entire life. I would 900% recommend this trip for families and alone. Definitely get the membership, it will be worth it in the long run. Their accommodation is great. Check in was awesome, the gave little moist towels and free cucumber honey water which tastes delicious. The whole hotel looks elegant, and they have a gaming area for teens and a kid area to check your kid into the place to let them play games, bumper cars, movies, and more! Water park was also very fun! I think the best part was the food experience since they all have a unique setting and gimmick! The travel was easy with shuttles around the resort and the other 2 resorts. I personally think it’s the best place for a vacation, no doubt about it! They have a photography service where they take photos for an amazing vacation photo! The room keys are very convenient as it’s a wristband you wear. The views are amazing and just breathtaking from some of these hotel rooms, and they have ice dispensers and a mini bar to your convenience! Overall, one of the best trips I have EVER been on

Fadi Shabilla

This place is greatest vocation spot I ever been to. The service was absolutely fantastic starting from the security team at the gate to the front desk to the bill man that took us to our amazing room with the hot tub and the mini bar, the restaurant team were great they give us an amazing service . The next morning in the pool all team’s members were helpful, super friendly and professional. The food was great we tried the Mexican restaurant and the gondola in sun rise , the Brazilian stake house and international buffet in nizuc. There are so many restaurants and food styles that we didn’t have the time to try but I’m sure they all have the same standards. Shout out to the management team for organizing such a great roles and system! My family and I stayed for three nights only and had the best time ever we will return to this place every time we are in Cancun for sure. I can say with confidence that this place will give you 100% satisfaction Absolutely recommend it!!

Christine S.

Stayed for 4 nights, family of four. Staffs were all friendly and helpful. We were lucky enough not to get bug by the event/membership sellers🤣. Lots of restaurant to choose with variety of menu. Spa was great experience including hydrotherapy. Pools were exquisite with different events throughout the day. Some night events were too late for the young ones so we only watch one of the show, which was fun. With the convenience of the area, we will come back again but not in the near future. 😬😁.

Collin Benjamin

The entertainment and food was great. However the cleanliness of the rooms was poor. My wife and I spotted a total of 6 roaches in our suite which is beyond disgusting. When we called guest services, the representative didn’t even seem interested or surprised when we informed them of the issue. But wait, it gets better. We were moved to a new room (after I had to come up with the request ) and we greeted the next morning with yet another roach laying dead on the floor. In addition to that, you have to request for your room to be cleaned although they do not thoroughly clean anyway. Cups and glasses aren’t removed. I had to use towels to shower with because they only gave us one washcloth per day. The check in process is overwhelmingly long. Maybe because they spend a great amount of time trying to convince you to upgrade to their grand resort. (Maybe I should’ve done so to avoid having my unwanted roommates). But if you don’t upgrade during the check in, don’t worry, they’ll harass you throughout your entire vacation about it until the day you checkout…… seriously. I think it’s safe to say we’re never going back there.

Pete Cooke

The staff and service are a real highlight of our experience and the beach and pools were a lovey vantage point to enjoy very relaxing days. We spent a few days doing excursions to Mayan ruins which was a great way to break up our 10 days. Special shout out to waiter Antonio, who on our last day, kept us well stocked up on spicy Margaritas in the hours before we left. Our feedback: Booking activities or spa treatments all required physically speaking to someone as emails for booking were rarely prompt in response. The resort app is great for information but a bit more booking interaction here would be ideal, especially as younger generations start to travel here in a few more years and self-serve has become the norm. The resort is clean and well maintained but the bedrooms, although huge, could probably do with a bit of an style upgrade. Not a big deal for us as the service and pools were great but it will only become more dated with time.

Isabella Belfiore

My husband and I came for our honeymoon and stayed in the excellence club with a rooftop room. The rooftop has an incredible view over the ocean and a private plunge pool; the room was a bit of a splurge, but totally worth it in my opinion. The resort is incredible and all of the staff is fantastic! Moises was on the beach all day bringing us drinks and customizing them to suit whatever mood we were in. Jose from the Flavour Market restaurant was hilarious and made so many good recommendations for what to order. The room was fantastic and the house keeping staff were the sweetest! They also include the down service so by the time your back from dinner at one of the many delicious restaurants your room is all ready for you to tuck into bed! We hope to come back soon!

Eric Scott

Good, but Not Great My wife and I recently stayed at Excellence Riviera Cancun, and while we enjoyed our time together, several aspects of the resort fell short of our expectations, especially given its reputation and price. Nothing about the stay was bad, but it didn’t deliver the true luxury or “Excellence” we had hoped for. First, the staff experience was mixed. While they were polite and said all the right things, their body language often didn’t match their words. Many seemed tired or not fully engaged, which made interactions feel more transactional than warm. We were happy to tip, but at some of the restaurants, service felt more out of obligation than genuine hospitality, with a few exceptions. (Alex the tennis pro was great!!) The food was decent but didn’t truly stand out. Most meals were enjoyable, but the quality was inconsistent, and there were a few minor issues that detracted from the experience. For instance, some dishes had unexpected ingredients, like nuts in brownies or broccoli in an Asian dish, and a sushi order listed 8 pieces but only came with 6. While these are absolutely small things, for the price, they’re details that should be spot on. The resort itself felt a bit dated. Nothing was broken, and everything worked, but nothing felt particularly special. However, we did enjoy our room – it was comfortable, the bed was great, and the amenities met our needs. We went with the least expensive room, and after talking with other guests, we learned that most rooms are nearly identical, with only slight upgrades, which made us feel good about our choice. A nice feature was the resort app, which lists all activities and restaurant menus. Unfortunately, the app wasn’t always informative enough; for example, the “Pure Energy” show wasn’t described, so we had to guess if we’d enjoy it. While it was very convenient to have the menus online, it would have been nice to have paper copies in the restaurants so we didn’t have to keep our phones out during meals. We loved the lazy river pool, but some poolside rules weren’t enforced, like a staff member walking past a group smoking in a non-smoking area, which affected our experience by the pool. Finally, there were minor housekeeping issues, such as one day when our minibar wasn’t restocked, which was a small inconvenience. While this review highlights things that stood out to us, we did enjoy our time together at Excellence Riviera Cancun. The resort is only about a 20-minute drive from the airport, so the location was convenient and easy to get to. Overall, our experience was “good, but not great.” We left feeling content with our trip, but probably wouldn’t return, as it didn’t quite meet the true luxury and “Excellence” we were expecting.

kimberly bradigan

Fernanda is a very friendly and helpful pool server. She was AWESOME & ATTENTIVE. She has made our family's vacation a true pleasure. The hotel itself is a 10 out of 10. I'm only on day 2 and already know I'll be returning for another visit. Thank you to ALL all of the wonderful staff members we have been blessed and fortunate to meet. Keep up the good work. 🙌🍹🥰

Laura

I recently stayed here for an anniversary trip and everything was fantastic. I have been to other all inclusive resorts and this was one of the best. The food was excellent and we were lucky enough to get to be there for the Mexican Independence Day celebration which was incredible. We had amazing service as well, everyone we interacted with was so kind and really went out of their way to make sure we were taken care of. A few special shout outs to Omar, Riccardo, Edgar, Jesus, William and Karol at the front desk. The resort itself was beautiful and well maintained, rooms were great and we did two off resort excursions while we were there that also were fantastic (Thank you to Rosa at the excursions desk who was so helpful!). I would definitely come back to this resort!

Max Mahlke

We recently stayed at Secrets Riviera Cancun, and we couldn't have had a better experience. The resort itself was wonderful, and the staff went above and beyond to take care of us, even when the weather threw some challenges their way. A special shoutout to Luis, our bartender at the Preferred Bar, who really elevated our stay. He was always attentive, answered all our questions with a smile, and made sure we enjoyed our time. The Preferred Bar was a highlight for us, as some of the other bars were a bit overcrowded, but Luis managed to create a relaxed, enjoyable atmosphere that made us feel special. The entertainment team also deserves recognition. We had an absolute blast with the nightclub activities—karaoke, the silent disco, and a fantastic cabaret show. They brought so much fun to our evenings! And finally, the food! Every restaurant we tried was elegant and served absolutely delicious dishes. We couldn't pick a favorite—they were all fantastic. Thank you, Secrets Riviera Cancun, for a memorable trip. We'll definitely be back!

L Rowe

I was there on on September 29/24 for a week. I enjoyed my stay however I would not go back to this resort. Most of the staffs are very nice but I would like to point out that Adrian from concierge went above and beyond and Luis the bartender was awesome. I got sick from the construction noise happening on the resort. The hotel offer to move me after I got really sick from the construction noise. They did not even follow up to see if I was doing better. After I moved I called front desk/preferred desk and ask why I was moved to Breathless. Originally, Oscar did not explain where I was moving to but when I called about it, Lucia must have been having a bad day or something because she was nice before but this particular evening she was so rude. I eventually moved back to my original room. The main reason I would not go back is because I was not able to go into the ocean. You are either stepping on sharp rocks or sinking in mud. I was also very surprise that the road into the resort was so bad. the main road is fine. The resorts can and should do better.

Mawuli Vodi

We thoroughly enjoyed our time at Secrets, great resort with plenty of optional amenities and one of the best parts was that it wasn't busy. We had the ability to visit Breathless next door and it was nice but more active and catered toward party goers. It was great to retreat to the quiet Secrets during our 4 day 3 night stay. We had breakfast 2 times at Rosewater and dinner once. The meals were good, our favorite might have been the Hibachi at The Breathless side of the resort.

Wamp wamp

My experience here started off well, but quickly took a turn for the worst. Please STAY AWAY from the loyalty program offer in which they con you into sitting through their 90 minute presentation, which turned into a long 4.5 hours. Our electricity went out all night last night. I could understand a few hours, but an all-nighter without AC is not acceptable from such an expensive property. I ended up having to mess with the breaker box myself to get things going this morning. Food and service were excellent, but I can't find myself coming back to this property after the interruptions I've encountered. The activities at breathless could definitely be better, in my opinion. We stayed in their master suite with ocean view, which is pretty nice, but a few things in the room need to be fixed. Outlets, lights, and a small water leak.

Angelike Nunez

A genuine review just got back from here! Literally lol I looked through some of these and wanted to address some to help others. 1. Construction: my view and room was by the construction but I really didn’t hear any of it until I actually got closer even when I was at that pool I didn’t hear any of it 2. Service: I actually had great service. Everyone was super friendly and always greeted us with genuine smiles. 3. Pools: all the pools were great. The secrets side was quiet and very low key. The breathless side had a Dj who came twice during my stay. He got rained out once but music was good. Could use some variety but it was good. 4. Activities: they definitely could use more activities during the day. There are some periods where there are no activities going on throughout the day until the evening which is fine but I think offering a little bit more for guests to do could be nice. 5. Food: food was always great. There was never a time I didn’t like any of my meals. Silk city was amazing. Be prepared to have a bit of a wait as it does get very very busy especially if you are going later in the evening. Spumante delicious the carpaccio and risotto are amazing. The buffet was also delicious. The nook cafe always really good. Coconut ice cream was the best. 6. The beach unfortunately I didn’t get to go in. It was full of seaweed and I hate to touch that lol but that’s neither here or there for me. 7. Entertainment: manny, mino and I forgot the other guys name are amazing. We had a lot of fun with manny at the pool and with mino at the wink. He was very lively. The newlyweds game was fun, the mariachi, neon party was fun. At the neon party was when we finally heard different music genres. At the club the two times we went it was the same music the whole time. 8. The spaaa. Loved every minute of it. Hydrotherapy was great and my massage was also really good. 9. Lastly, I want to give a huge shout out to Luis the bartender at the check in area (he’s there for the later part of the day) he’s super nice, super chatty and friendly. He definitely puts a lot of love and effort in your drinks and for you to have a great experience while you are there. Overall, we loved our stay there. We literally just wanted to vacation, disconnect, and be present with one another and we were able to do that. Edit to say: we know you guys work hard to clear the beach! We definitely noticed that every single day so no worries :) it doesn’t take away from the hotel for me but I do know people go to hotels especially for the beaches.

Tony Skanchy

We just got back from the trip to Moon Palace with our kids. These are my thoughts from the trip: The Good: The resort is beautiful. Really cool designs and fun restaurants. Our kids loved the water park. Nice bowling alley. The Okay: the beach is okay-not the best for swimming-no waves for buggy boarding or surfing. The service was okay throughout the trip. The food was also just okay. The Bad: resort credits are a joke. We had about $1300 of resort credits which seemed exciting. They limit to what you can use your credits on-basically golf and the spa. The golf and spa is WAY overpriced and they charge 16% tax on the credits that you have to pay with money-so basically you pay what you would normally pay for the golf or spa in taxes because it’s marked up so much. I’m really into golf-the course design was fun and the location was great, but the course condition was worse than most county courses around my house that cost about $45. I also found that most people at the resort that had a higher authority position were jerks. Those that had less paying jobs were always so nIce and sweet with our kids. The bad: when we booked the resort through Costco, it had the option to request adjoining rooms which we did. When we arrived to the hotel They told us that we did not have adjoining rooms and the family suite which is basically adjoining rooms would cost an additional $2800. They told us though that they could get us in the same building, but it would be on different floors. After talking to them for about 45 minutes we finally got rooms that were on the same floor, but not next to each other. very lousy to travel all this we couldn’t stay together as a family. After staying at the resort, I realized this is just a big scam move. The resort had to be 20% occupied. I’m sure there were hundreds of rooms open next to each other. Their sales pitch is if you want to get adjoining rooms, you can go to a timeshare presentation and they will be able to help you out, but they couldn’t help us. I was dumb enough to go to and it was the biggest joke. The first sales person that we dealt with was so nice and sweet. Then another lady came in and at the end of the tour and was furious that we didn’t want to sign up for their million dollar membership plan. They kept trying to change the plan options but we told them we weren’t interested. They treated us so poorly and for this reason alone, I will never go back to this place.

Paul Beyer III

Great trip! Excellent service! Great food! We always felt really well taken care of and safe. Thank you for allowing us to visit. Keep up the great work. We were there during Hurricane Helene and had to rearrange a few things but they got things handled in a timely manner and kept all of us safe. Highly recommend!

Lovely Marshall

All I can say is—mind blown! This was our second time in Cancun, and Moon Palace Grand came highly recommended by a colleague. From the moment we walked into the spectacular lobby, we were warmly greeted by the incredible staff, setting the tone for an unforgettable stay. One thing to note is that unlike other hotels we’ve stayed at in Cancun, Moon Palace Grand does not offer a complimentary shuttle bus—it’s an extra expense. However, once you arrive, that minor inconvenience is quickly forgotten. We were welcomed with a fabulous drink and provided with a tourist guide that helped us plan our activities. We opted for swimming with dolphins, and I loved the fact that the resort arranged everything, including a safe and comfortable bus ride with a large group. It was reassuring to have everything handled by the hotel. Now, let’s talk about the food—oh my gosh! With around six different restaurants, including pizza, a buffet, and a snack bar, the dining options were endless and delicious. Even the food at the water park was top-notch. But the room service was a standout—my child loved being able to order hot wings or pancakes at 2 a.m. and have them delivered promptly. It made the experience even more special. The rooms were spectacular, with a jacuzzi and breathtaking balcony views. The entertainment, especially the fire show, was the best we’ve seen. We were so impressed with Moon Palace Grand that we decided to visit their partner property in Jamaica and received an excellent discount for doing so. The insights and tips they provided us with were incredibly helpful. I highly recommend Moon Palace Grand. Three standout features: 1. The Rooms: Luxurious, with a jacuzzi and stunning balcony views. 2. The Water Park: Perfect for family fun, and you don’t even need to leave the resort. 3. The Food: All-inclusive, high-quality, and absolutely delicious. **Endorsed by Lovely Is YOUR Story. Your outstanding service is our inspiration!**

Heather Sebben

Our family had an amazing time at Moon Palace The Grand! We did a day at Beach Palace which had an amazing beach. Mauricio and Ximena are absolutely incredible with our family! We had a great time. Downfall - they do try to sell you on a timeshare and tried to sell us after we checked out to come back. Also, make sure you book a dinner reservation every night as they don’t have a buffet for dinner. Los Tacos and The Grill are the best lunch places.

Amber Muhammad

I have stayed in many resorts in Cancun over the years but by far this is the worst. For how much we paid we were met with absolutely horrible service. The staff are incompetent, consistently gaslight us to mask their mistakes, and treat us with unnecessary attitude and disrespect. Please take your money and spend it at one of the many other resorts in Cancun that will treat you so much better.