Cancun

Peggy Cole

Gustavo Alejandro Eduardo Antonio Hilda Henry Alfredo is an amazing staff and excellent service. Cares about his patrons and I will definitely be back and looking for them. ALWAYS HELPFUL AND delightful! They cater to the guests . It's our home away from home. Have always loved this resort and highly recommend. Thank you for the most Amazing service and time!

Kareen Perez

Thank you guys Antonio Hilda Jenna Henry At pool bar Eduardo and Alejandro “My experience with these server at ocean coral &turquesa was exceptional! From the moment I arrived, the server provided attentive and friendly service that truly enhanced my stay. They were knowledgeable about the menu and offered thoughtful recommendations, ensuring that each meal and drinks was perfect. Their professionalism and warm demeanor made every dining experience memorable and enjoyable. I was impressed by their attention to detail and ability to anticipate guests’ needs. Overall, their excellent service added a special touch to my resort experience. Highly recommend!”

Mila Anianova

Lovely resort with staff that will go far and beyond to make your stay memorable and pleasant. Best chicken nuggets are at the kids' club and as well as the coldest beer, haha. All of the bartenders were great during our stay, especially sexy Franky at the lobby bar! He was a hit with his cocktail creations that were very visually pleasing and delightful. We really enjoyed the Mike's coffee shop and Blue Moon restaurant. Overall, I would definitely recommend this resort!

Nikki Bowman

I came to the resort for a week long stay with my partner and his parents. overall the service was great, entertainment was as expected and the beach/ pool bar area was wonderful. I would however like to express our great frustration with the system in which they use to book the restaurants for dinner. There are only 3 restaurants you need to make reservations for. Booking for which opens each day at 8 am for dinner service the same evening. What they don’t tell you is how difficult it is to book the restaurants as they are completely booked the minute reservations open, after several days of attempting to book the one Italian restaurant we wanted to try with no avail we knew something was off. We only later found out that ‘the privilege’ guests have first access beyond other patrons to book any time they choose, making it nearly impossible to get a table at the more popular restaurants. What’s even more frustrating is the fact that the restaurants that don’t require a reservation to go to actually do require a reservation unless you want to eat at 9 pm ( or in some cases we were told it would be impossible to get in that evening at all). We also found it odd that all the restaurants only operated at half capacity, despite there being space for nearly 40 guests in a restaurant, only 20 were allowed to be there at one time. This leaves guests only one real option which is the buffet. The breakfast buffet is always wonderful with plenty of options to please any palate however the dinner buffet leaves much to be desired. I hope in the future this resort can find a better way for patrons to book so that they can have a better variety of options, or at least become more transparent with the way the restaurants actually work so as not to get people’s hope up about the cuisine offered. Unless you are coming with small children who typically enjoy eating hamburgers, French fries and cheese pizza at every meal I would say you will be disappointed with what is actually available. Another separate issue that needs to be addressed is the lack of hot water available to take a bath/shower. The water in our room was cold 80% of the time and it was only every two days there was enough warm water to take a comfortable shower. I hate to leave reviews that don’t highlight the best a place has to offer but our experience was definitely tainted by these frustrating issues and I hope it helps others looking to spend their money on an all inclusive. To be fair my partner did come to the same resort 6 years ago and had a much better experience ( which was our only reason for coming back as a family ) I would say that this resort could do a better job at explaining the ins and outs of everything to guests when they arrive instead of letting them end up in a frustrating situation to figure it out for themselves.

Kathy M

Just back from a wonderful week at Ocean Coral and Turquesa. The pools were great and the beach was lovely. Yes, there was seaweed but they worked hard to clean it up daily. Never had an issue finding a chair by the pools. Food was okay - adequate but not great. Drinks were consistently good. A few of the shows were surprisingly good (never know what you are going to get). The Fire show, Urban show, Mexican show and Rock show were really good! We didn’t watch the El Divo show but what we could hear, that sounded good as well. The staff at this resort were so friendly and helpful and made our stay perfect. Our only regret is that we didn’t know that the Mayan Dinner was only once a week (Wednesdays) so we ended up missing out. Overall, we had a great week and wouldn’t hesitate to go back if the price was right.

Mike H

I have been to this location 3 times and joined the rewards program on my most recent visit because it won't be my last time. I love everything about this place. The service is the best you can find anywhere. Between my first visit andy second, it was 2 years and two of the waitresses and one bartender remembered us. They hug us when we are leaving and are very welcoming when we come back. It is a level of service you don't get many places unless you go multiple times a week for a long period of time. I would recommend to anyone.

Jack Henne

This resort is perfect if you want to avoid the spring break-types and rowdy crowd but still want something exciting to do every night. The staff could not have been friendlier, and they reached out at every opportunity to be helpful, even with off-property excursions. I was super impressed with how good the food was since they have such large quantities to prepare. It was a bit of a hassle having to make reservations at two of the restaurants, but it was totally worth it. There is an angel who hangs around in the lobby named Sandra who always knew when we needed another coffee or marg, and she always had a smile!

Giannina Gutierrez

We loved our stay at Occidental Costa Cancun! Our room was huge and we had an amazing view from our room (I could see the ocean from lying in my bed). A special shout out to Jose, the best waiter at Mexico Lindo. He made us feel like family and provided the best service out of all waiters at all the hotel restaurants. Thank you for a lovely stay!

Issa Cannady

Most of the staff is amazing while being very attentive. We had one hostess who was always rude and unaccommodating everytime we went to eat because we had a large group. She didn't want to put tables together for 8 people even though it was done for us by every other person without issue. The staff at the lobby are a mixed bag. Some very easy to deal with while others very difficult. In my personal opinion this hotel is very mid for an all inclusive even though it does check off many boxes. I won't be going back or referring this place to anyone. There are so many beautiful hotels to stay at some for around the same price and some for a little bit more. I believe you get what you pay for so spend the little bit extra for the extra benefits.

Eric Arriola

Honesty one of my best hotel experiences I’ve ever had. The service of every worker, from the bartenders to the cleaners, were amazing. Always having a smile and being kind and polite and willing to do the most so that I enjoyed my stay. I especially enjoyed all the events that they had every night and Paulina was an amazing hostess and organizer. She always got everyone hyped up and into a good mood.

cody allen

We went last night as a large family. They were able to accommodate everything. The chef did a great job! Very impressive. Our waitresses Lucia and Virginia were fantastic and very attentive. They had several tables to serve and kept up with everything with wonderful cheerful demeanor! Great place!!!

Bahodir Abdulla

I recently had the pleasure of dining at Tokyo restaurant, and I must say, the service provided by Cristina and Lucia was outstanding. From the moment we sat down, both waiters were warm, attentive, and went above and beyond to make sure our experience was perfect. Cristina was quick to offer helpful suggestions from the menu and made us feel like valued guests. Lucia's attention to detail was remarkable—she ensured every aspect of our meal was exactly as we wanted, checking in regularly but never being intrusive. Together, Cristina and Lucia created a seamless dining experience. Their professionalism, coupled with their friendly demeanor, made our visit truly special. I can't recommend this restaurant enough, thanks to their exceptional service!

Irina Generalova

We visited this resort back in August of 2024. The surroundings are more modern looking outside, it is NOT a romantic type of resort. + The sheets were nice, crispy, had no smell + Nice beach, no rocks and not much seaweed. The water was lukewarm even during rain - very pleasant. + Staff was nice and accommodating + Water bottles were constantly replaced inside the room + The rooms didn’t smell moldy or wet + Ivan was our frequent server at the buffet and did an amazing job! + The sunsets are the most beautiful, especially from the top of Barcelo Maya Palace! - The water slide at the kids area was nearly broken, but it wasn’t closed for repair - The water park and some other activities were not a part of the package, cost extra - All buffets had the same food, but we ate only in 1 particular (don’t remember the name). The cooks definitely were more experienced there - Some servers at the buffet were not very attentive, didn’t clear the dishes nor offered drinks. Not a big deal, but compared to, for example, Ivan, didn’t really want to do this job. Overall, I’d give this resort a 4.5 stars.

Taylor Krause

Gilberto was awesome! We had him twice and he was always attentive and friendly. We especially like he greets returning clients with a fist bump. It’s a little thing but it makes us feel all the more welcome.

Mitch Warren

Absolutely incredible experience. All the servers and the staff were friendly and accommodating. This was the best meal we had at the resort. We stayed in palace, and I read this place over any of the restaurants there. You will not leave hungry

Kathryn Baxter

This is our second trip to Dreams Riviera and it exceeded the expectations even coming back! The VIP services for Preferred Guests are amazing and Victoria was such a help this time! Their attention to detail and point to make everything special is always felt and reflected. The room itself was amazing, our view was perfection being ocean front. The beds are comfortable and the room itself was so spacious. Our house keeping was always on point and turn down service was the cherry on top of a long day of relaxation. Everything was seamless and they made a point to leave champagne for us one night without asking, knowing we were celebrating our anniversary. The resort itself is very clean and the food was delicious, specifically at Portofino! The outside bar staff was delightful and always gave us a good laugh. Nothing short of amazing! Highly recommend.

Katrina Lacsamana

I’m so disappointed at how bad the food has been in this resort. I know that in all inclusive i can’t expect the best tasting but almost nothing was good. Everything tasted as if it was made from frozen pre made meals. And we ate a lot of Chips and guacamole to make up for it, a lot of meals we didn’t finish cause it was just not good. Ive been to 3 different all inclusive resorts in Mexico this year and the food here is the worst. I’m definitely a foodie so if you are to, I would probably choose a different resort. No issues with the service and the people. The rooms are definitely dated and could use an update. Only reason why I’m even giving 2 stars is cause my two little ones have enjoyed the kids pool and the beach.

Sam

Some of the staff are great! There were three in particular that made our stay wonderful. However, there were some that just made me want to leave at that exact moment. The food at the buffet isn’t great. Our first night there, a roach was cruising by us as we were eating and insects were found in our food. We went to have a conversation at the lobby (which during our 6 day stay, there was no supervision/ manager). They said what would you like me to do, as in trying to get us out of the way. There was one specific person that was so rude, and he works for the spa. The rest of the people in the spa are amazing, but this one person needs to be coached on customer service. The beach was warm but so many jellyfish. You’re able to see that the other resort right by it has some type of restriction / net that could possible be for this. We had to walk across the hotel after being zapped by a jelly fish since the beach was always without any personnel from the resort itself. Honestly I would not recommend this place, even though it is not because of most of the staffs fault. Seems that it is just poor management.

Lyshaun Ellis-Phillips

My family and I had a wonderful and funfilled time at Dreams. The staff were friendly and always smiling, and their service was top tier. The room service was excellent, and the room was clean and modern. Resort is very beautiful, my daughter enjoyed the main pool, she had so much fun. The food was delicious. We had a wide variety to choose from, I enjoyed the seafood the most because I am a seafood lover. We just got back home, and my daughter is already sad and wants to go back. We will definitely visit again in the future.

Tonya Greene

My experience is based on upgrading to a preferred room, which i highly recommend! You have access to a private lounge that has top shelf alcohol and food throughout the day as well as personalized check-in/out service. There wasn't much entertainment, and the food wasn't all that great (with the exception of the Seaside Grill!). It is also a family-friendly resort, but I didn't take my family and still enjoyed myself!

Michelle Lopez

I recently had the pleasure of staying at Dreams, and I feel compelled to share the incredible service we received from one standout employee—Claudia from Vip Services. From the moment we arrived, Claudia went above and beyond to make our stay memorable, but what truly stood out was her genuine kindness and attention to my son. Claudia took the time to make him feel special for his birthday , always with a warm smile and a thoughtful gesture. Whether it was ensuring he had everything he needed or simply engaging with him in a friendly and caring manner, her kindness left a lasting impression on our family. It's rare to encounter someone who is not only professional but also truly compassionate in their work, and Claudia exemplifies both. If you're planning a stay here, be sure to ask for Claudia—her attention to detail and heartfelt service will make your visit even more unforgettable. Thank you, Claudia, for making our vacation so special. You are a true asset to the resort, and we will certainly return because of the wonderful experience you helped create for us!

Sarah Gee

We had a lovely time at Dreams Sands. We found the food to be quite good, the restaurants better than the buffet at least for dinner. Breakfast in the buffet was really good with made to order crepes, omelets, Mexican food. The beach is really nice, it has a large sandy area and lots of chairs. The property is constantly being swept, cleaned and the staff are working really hard. The daily activities were fun and the nightly shows were entertaining. The only drawbacks for us were, the hotel itself is dated, after it rained the ceiling was leaking in the buffet area which is not ideal. We really enjoyed playing beach volleyball one day and people played for hours. The next day they didn’t want to put the net up because of wind, then later when it was less windy they did not put it up because the chairs were in the way, we moved the chairs and then they said the ropes were not set up. Other resorts have a permanent volleyball net set up. Surely that would be a more sustainable solution. Overall, for the money it was a nice resort. If you want the newest resort out there, there are many more expensive options.

M Harrison

Stayed here for 10 days, 14/11 to 24/11. We had a preferred room on the 7th floor with a balcony. The room was very spacious, and the bed was very comfy. The room was clean. The only downside was the room looked a bit tired and dated. The view from the room was very good. The preferred option was a good upgrade as we got a good deal, but it didn't make a big difference to the overall experience from not being preferred. The patio for the preferred breakfast we only used twice as the buffet restaurant had better service and more choice. As tipping decides on what service you get. The restaurants are okay, but it's a 4-star hotel, so wasn’t expecting too much. Personal opinion the Italian and Mexican were best. Beach and pool area very clean and plenty of sunbeds to go round. Overall, for a 4-star resort, it's very good, and the location is good for popping out to local restaurants and bars.

Cherie Crawford

I wish I could give this place a higher rating. I did enjoy my stay. The service was great for the most part. The food was okay. The all day coffee bar was by far my favorite part. The room was clean and stocked. The bar was happy to make you anything you asked for. Room service never answered the phone, so you had to go to the front desk and ask them to call your room service order in for you. When they brought it it was usually a little more than we asked for, and it was always hot. On the surface, the hotel is nice, but if you really look you would see that it needs a lot of attention. The main lobby, eating areas, and areas outside looked great, but the room was much to be desired. The Kleenex box was stuck into a hole in the wall. The shower head didn't work, so they added a hand held shower head that sprayed outside of the shower. There was no seal around the door to the shower. The water from the shower sprayed onto the (slippery, granite) floor outside of the shower. If you stay here, I hope you don't mind your family hearing every noise coming from the bathroom, because there was an inch gap all the way around the door from the toilet to the room. They only left us 3 towels, and 1 hand towel. There was no bath mat which posed a problem when showering, since a ton of water sprayed out. We reserved a room with a king sized bed, but we got a room with 2 queens. They said, they "upgraded us to a room with a balcony". The balcony was nice, but the door had a hook used to lock it and my husband cut his hand on it. It was literally just a gate hook that was installed on the inside of the door, because the regular door lock was broken. It stormed one night and the door rattled all night, because of the pull from the wind. This place had so much potential to be great, but it definitely needs attention to increase its rating.

Troy Gerton

December 10 thru December 14 2024 Best thing about Dreams Sands are the people. Everyone working at the resort was friendly and helpful. Our room was underwhelming, but clean and well maintained. The view from the balcony was stunning. Sadly, our final day there was plagued by a severe case of food poisoning for me. We only ate at the resort and I only ate one thing different from my wife that afternoon. Ugh. Our stay was a good value for us.

Kam Boles

We stayed in the plush jacuzzi suites, wonderful! The rooms are quiet at night, but close enough to all the activity & restaurants during the day. Our butler, Luis, was outstanding! He made himself available 24/7 - even on his day off. He was visible around the resort all day & talked to us each & every time he saw us. He met all of our requests (& we are low maintenance) with ease & a smile. He is truly an amazing young man! The only negative to this trip was there was a takeover during the last 4 days we were there which prevented us from using all the benefits we receive as a member. (Sky bar specifically). We enjoy eating lunch up there & utilizing the hot tub & pool in that area every visit. We were not allowed to go up there at all, but reports from those involved said there were fewer than 12 people utilizing that area, but they were allowed to use all the services available to us members as a benefit. Kind of a double standard. Maybe the resort should look at the option of having the area only closed off at night to allow others to enjoy the area during the day. I know they block off areas other times for "special events" - this should be for this too.

Lan Ong

I mean I was surprised when I check in my first time at this resort. Didn’t expect what I would see at the “pool” area. Mostly topless woman .Yes it is an adult only resort which I have been to many in Cancun but this place is a whole other level. Great for young adult couple or singles or any age that is full of energy that doesn’t care for sleep. Pool games are fun and hilarious . Music will blast from 9am to 3am. Once music stop you will hear people barfing , stomping loudly at stairs , slamming room doors and room service knock till 4 am. Then the maids starts to clean around 7 am. Beach isn’t great and space is very small. For any first timer give it a shot to experience it at least once because everyone enjoy their lives differently . Just be careful with those annoying people trying to sell you time share. Those are the people who come to you once you are checked in and tell you they need about 30-60 minutes of your time to talk about the resort which will take half of your day wasted. Just ignore or say NO.

Larisse Mathews

We had an amazing stay and experience at Temptations! The food, entertainment, and facilities are top notch and we can’t wait to go back. A big shout out to our butlers Oscar and Ivan, but especially Oscar for finding my wedding ring that I accidentally forgot in the safe. Very safe place and the staff is amazing. Would highly recommend, you won’t be disappointed.

kacey collins

If you're looking for an unforgettable vacation experience, look no further than Temptation Resort Cancun! From the moment we arrived, it was clear this was no ordinary resort. The vibrant atmosphere, incredible service, and non-stop fun made every minute of our stay an absolute blast. But what really elevated the entire experience were the playmakers — especially Diego, Cowboy, and Pretty Boy. Diego brought an infectious energy to every activity, ensuring everyone felt included and part of the action. His enthusiasm was contagious, and he had a knack for making every game, event, and poolside gathering feel like a VIP experience. Cowboy was the life of the party. His charisma and larger-than-life personality kept the crowd engaged and laughing, making every event a highlight of the day. Whether it was leading a wild pool game or simply keeping the vibe high, Cowboy's presence was truly magnetic. Pretty Boy, with his charm and style, was the perfect mix of fun and cool. He had a way of making everyone feel like they were part of something special, effortlessly bringing guests together for fun, laughter, and some friendly competition. His playful yet professional demeanor was top-notch. Together, Diego, Cowboy, and Pretty Boy made Temptation Resort not just a place to stay, but an experience to remember. Their energy, enthusiasm, and commitment to creating a fun, engaging environment for all guests took our vacation to the next level. If you're thinking of booking a stay, these three are just one of the many reasons why Temptation Resort is truly one-of-a-kind!

Sarah McKinnon

What a blast this resort is! Great staff, great drinks, and a great location! The party never stops, compared to some resorts where you can’t find anything to do past 8pm. I love the theme nights and that everyone dresses up from them. I love how easy it is to meet people. Can’t wait to go back in March!

CHEN CHEN

Secrets is a lovely resort. The resort is quiet and very relaxing. The gym is a nice size and it is adequate. The beach is not great for playing in the water. Rocks, seaweed, and common ocean debris. I am not sure if it is because of the time of year (December) or tide. If we want night life. We may walk to the otherwise Breathless. Karaoke and a dance club. I think the electrical setup in the rooms can be upgraded. Only meaning the location of the HVAC, and light switched. The staff have been very accommodating.

Max Mahlke

We recently stayed at Secrets Riviera Cancun, and we couldn't have had a better experience. The resort itself was wonderful, and the staff went above and beyond to take care of us, even when the weather threw some challenges their way. A special shoutout to Luis, our bartender at the Preferred Bar, who really elevated our stay. He was always attentive, answered all our questions with a smile, and made sure we enjoyed our time. The Preferred Bar was a highlight for us, as some of the other bars were a bit overcrowded, but Luis managed to create a relaxed, enjoyable atmosphere that made us feel special. The entertainment team also deserves recognition. We had an absolute blast with the nightclub activities—karaoke, the silent disco, and a fantastic cabaret show. They brought so much fun to our evenings! And finally, the food! Every restaurant we tried was elegant and served absolutely delicious dishes. We couldn't pick a favorite—they were all fantastic. Thank you, Secrets Riviera Cancun, for a memorable trip. We'll definitely be back!

Nath V.

This is my first time at a resort. Looking at the other reviews I had doubts about the place. I really wanted to have a perfect stay for my honeymoon. The place exceeded my expectations. The staff, especially Frida, Esteban and Clayton really made our life easy, by answering all our needs and suggesting places to visit, the best deals to visit Cancún The beach is rocky but has a beautiful view. It is not far from other activities if you want to go snorkelling at Akumal or go to playa Tortugas for a nicer beach. The food was great. My highlight were the buffet, the steakhouse and rose water. Would recommend to all my friends if they want a luxury stay without paying the big price.

Joel Melburn

Honest Review Nov 7 to 14, 2024 Room 2414 Overall, we would recommend to a person who has never been to an all inclusive because it will set the bar reasonably low. Many other places are much better! First Impressions - Construction I completely understand maintenance has to happen at resorts (and this one needs it! but…) on our first day we encountered a team of construction workers hammer drilling the concrete around the swimming pool causing a lot of noise as we entered the pool area to get drinks and food while we waited for our room. Luckily this only lasted the first day but first impressions are lasting impressions. Speaking of first impressions, shout out to the best servers at the following restaurants, you all made our stay so much better! Rosewater - Yesenia, Lilly and Amara Secrets Pool side - Urbano and Mar Preferred Club- amazing and kind Luis! Makes the best Mexican Hat on the resort. The Grill - Christian He is knowledgeable and attentive and very nice There are so many workers and they were all so pleasant and nice and noticeably hard working! If not for the staff, this place would be so much less tolerable. Also, there is lovely scent on the main floor by the reception/preferred club, even our toilet paper had a delicate scent. Within a few hours of getting into our room the ceiling leaked water causing a large and dangerous puddle on the marble section of floor which could have resulted in a serious injury. My girlfriend slipped pretty bad but luckily didn’t get seriously hurt. When I called the front desk/reception, they didn’t want to believe that we had a leak. They simply said to open the patio door. I said, that's not the issue, there is water nearly pouring in our room. She dismissed me and said open the door then hung up. Not satisfied, I went to where we checked in and said what had happened. Within 5 min a lady showed up to clean up the water, as soon as she saw the water running from the ceiling she got on the radio and a maintenance person was there to clean out the AC drain. Not a huge deal but the ignorance and dismissing of a guest was unacceptable not to mention what would have happened had my girlfriend hurt her head when she hit the deck. The Room Rooms were very clean, and the cleaning staff was there every day. The rooms don’t have any wine, vodka or hard liquor and instead there is a very light Mexican beer, soft drinks and water. The shower is very exposed which is ok for some but not for all. Even the curtain you can close leaves two sides with open glass. The toilet has frosted glass but no lock and open top and bottom. I’m sure you get the gist here, not much privacy especially for those very self conscious. We missed having towels made into animal figures or roses spread on our beds, not required but some places do that every day. General Observations Elevators are not air conditioned making it very hot, they also smell moldy. The restaurants and especially the buffet have poor AC making it very hot and humid to enjoy dinners. We found ourselves rushed to eat and leave so we could get out of the heat. Building 2 ground floor hallway has no ceiling lights making it a little too dark to walk back to your room at night. The outdoor restaurants don’t have any ceiling fans which makes it extremely hard to sit for long, it’s so hot, a small breeze would make a world of difference. For the indoor restaurants, they don’t have ceiling fans and run the AC on low or off. To add that it takes a long time for the food to arrive doesn’t help. One example, at the Asian restaurant (Silk City) it took 1.5hrs for our main course to arrive. Not all were that bad but most were around 45mins with the exception of the Grill. But on the positive note the food was very tasty and fresh at all times and at times some waiters went out of their way to get you what you wanted even if they had to walk at night in the rain to a different restaurant. Continued... In the Noteworthy section because I exceeded the character limit

Kai

We recently had the pleasure of staying at Secrets Riviera Cancun Resort & Spa, and it was an unforgettable experience from start to finish! This adults-only paradise is truly a gem on the beautiful Riviera Maya. Accommodations: Our room was stunning and spacious, featuring a luxurious king-sized bed, a private balcony with breathtaking ocean views, and a well-appointed bathroom with a deep soaking tub. The daily housekeeping was impeccable, and we appreciated the thoughtful touches like complimentary mini-bar refills and the room service menu available 24/7. Dining: The dining options at Secrets Riviera Cancun were fantastic! We indulged in a variety of cuisines, from gourmet Mexican to fresh seafood. Our romantic dinner was particularly special thanks to Alejandro, the manager, who went above and beyond to create an unforgettable experience for us. He ensured that our table was perfectly set by the sea, took the time to recommend dishes, and made us feel truly pampered throughout the evening. The lively atmosphere at the international buffet was also enjoyable, and the staff consistently provided attentive service. Activities and Amenities: There was never a dull moment during our stay. We took advantage of the various activities offered, including yoga classes by the beach and snorkeling excursions. The pools were lovely, and the swim-up bar was a great spot to relax with a cocktail. The poolside entertainment, led by the energetic and engaging employee Steven, was a highlight of our trip. His enthusiasm and charisma made every activity fun, whether it was water aerobics or games. We had a blast joining in and getting to know him and the other guests. Negative Experience: However, we did have one disappointing experience during our stay. We were approached about a visit to Secrets’ other resort, Maroma . We were told it would be a casual visit showcasing the resort’s special features to entice us to book there for our next trip. Unfortunately, upon arrival at Maloma, we discovered it was actually a membership sales presentation, and we were required to stay for the entire pitch. Despite expressing that we were not in a financial position to invest in a membership we wouldn’t use, the salesperson continued to push hard. This experience felt quite misleading and detracted from our overall enjoyment. Service: What truly made our visit special was the outstanding service. Every staff member we encountered was friendly, accommodating, and genuinely seemed to care about our experience. From the front desk to the restaurants and poolside, everyone went above and beyond to ensure our stay was memorable. Overall Experience: Secrets Riviera Cancun Resort & Spa exceeded our expectations in many ways. Despite the negative experience with the sales presentation, the resort offered a fantastic escape. Whether you’re looking for a romantic getaway or a peaceful retreat, this resort has it all. We left feeling relaxed, rejuvenated, and already planning our next visit. Highly recommended!

Kelly Campos

My recent visit to the Excellence Hotel was made all the more memorable by the outstanding service we received from Ramon and the entire restaurant staff. From the moment we walked in, we were greeted with warm smiles and friendly faces. Ramon, in particular, at the Grill, stood out for his attentiveness and genuine hospitality. He made sure our dining experience was flawless, attending to our every need with grace and efficiency. The food was exquisite, each dish served perfectly on time, and the flavors were nothing short of delightful. And, of course, we can't forget the dessert! The sweet finale was the perfect ending to an already perfect meal. Thank you, Ramon, and the entire team at the Excellence Hotel, for making our visit so special. We look forward to our next visit!

Cara DeKuyper

Our stay at Excellence Resort was made unforgettable thanks to Raul and Daniel, the outstanding beach concierges in the club section. Daniel went above and beyond by arranging for a local pharmacy to deliver medication, and Raul ensured our cabanas were set up perfectly each day. They consistently delivered specialty drinks and cold towels every day without being asked and brought kindness, humor, and warmth to every interaction. All other servers at the resort are also excellent. I want to also note that Abner who was our server every morning at the Magna Restaurant was also exceptional. He remembered us and our preferences. He made wonderful suggestions and just brighter our day. However, we were disappointed upon check-in to be assigned a room with two double beds, despite requesting a king bed before arrival. As a same-sex couple, this felt dismissive. Jessica at registration was exceptionally curt, unhelpful, and unapologetic, making us feel like an inconvenience. Maybe a little diversity training for the club registration staff would help. If they had even apologized once it would have diffused our frustration. While our check-in experience was frustrating, Raul and Daniel truly saved our trip with their exceptional service. Excellence Resort is lucky to have them!

Adam Miller

We had a wonderful time at the Excellence. Our second time! All of the staff was very attentive and we could not have asked for better service during our vacation. The resort is very clean, the rooms are great, and the food and drink offerings are plentiful. Our last day was spent along the lazy river where our server Antonio went above and beyond all day for us. He was so pleasant, courteous, and prompt. His tray was always filled with full glasses and empty. He hustled all day long as there were no empty chairs. Thank you Antonio and the entire Excellence team for a great vacation!!

Karen Hardin

Daniel with cabana services was awesome! He was attentive, service oriented and helpful in every way!! In fact all of the beach cabana services in the Excellence Club were amazing…drinks, food, the reflexology massage - truly a wonderful experience!! We ate at the Lobster House where Geronimo did an excellent job serving us a great meal for dinner. The outdoor dining was amazing!! Elizabeth became a treasured friend as she came tirelessly throughout the days to our beach side cabana bringing us food and drinks (many drinks) to ensure our vacation was the best it could be! Her smile, warmth, and genuine interest in making our time special is so appreciated!! I not only wish her the best, but tell you if you have the opportunity to meet her, you are in for amazing service!! Thank you, Elizabeth!!

emily shepard

I can't recommend this experience enough! The service is top notch. Jorge made the pool experience so easy and fun, and kept the drinks coming! Itamar was the absolute best with the active entertainment... Rifle shooting, archery, pool and beach volleyball... He made everything so much fun and made us feel welcomed by remembering us every day and taking time to talk to us and make the sports more entertaining! We love this place and the people! The food was also good and the rooms clean! Angelo was also absolutely hilarious and so fun!

David Parkin

First time staying at this resort and I really enjoyed it. Upon checking in, I was asked if I wanted to upgrade for a reasonable rate; my new room was ocean front with a spectacular view. Plenty of chairs at the pool and beach to chose from. Food and drinks were good. The staff was absolutely fantastic; always asking if I needed anything, including shuttling between lobbies. I highly recommend.

Justin Gutierrez

There is no way to describe this experience other than amazing. The food was amazing, hotel was insane, the all you can eat buffets were delicious and convenient, and the restaurants had individual experiences. Especially the circus one, that may have been the best I’ve ever seen in my entire life. I would 900% recommend this trip for families and alone. Definitely get the membership, it will be worth it in the long run. Their accommodation is great. Check in was awesome, the gave little moist towels and free cucumber honey water which tastes delicious. The whole hotel looks elegant, and they have a gaming area for teens and a kid area to check your kid into the place to let them play games, bumper cars, movies, and more! Water park was also very fun! I think the best part was the food experience since they all have a unique setting and gimmick! The travel was easy with shuttles around the resort and the other 2 resorts. I personally think it’s the best place for a vacation, no doubt about it! They have a photography service where they take photos for an amazing vacation photo! The room keys are very convenient as it’s a wristband you wear. The views are amazing and just breathtaking from some of these hotel rooms, and they have ice dispensers and a mini bar to your convenience! Overall, one of the best trips I have EVER been on

Sana Gutierrez

I’m writing this review while the disappointment is still fresh in my mind and I will point out that my husband and I are “members” not beneficiaries or “guests of”. We have paid for a level of service that we did not get this time around. 1) check in line was way too long. Takes about 30 minutes for each group. Think about that when you’re traveling with kids. 2) did I say check in lines are so long - good luck getting a cot because you need to do that with the front desk and when we arrived, there were 50+ People in line. 3) they will Rope Off sections at shows and say it’s for “diamond members.” they are supposed to open them up, but I sat on a concrete step for the whole fire show one night, nothing was opened and I watched a show with empty seats in front of me. **remember, I am a valued member. 4) I responded to a survey they sent me during my stay. Shared all my issues, they said they would give me a $100 room credit and no one knows where it is 🤷🏽‍♀️ 5) guess what - there was a private event outside my room. “Power Quest” I love a good industry event but I’m not here for that. They get to play music until 10:30pm. I stayed here because it’s kid friendly I’ve got 3 kids under 8 👎 I called guest services and they don’t notify you of special events and really didn’t care that I was upset. 6) my room - if you love centipedes…stay in a garden room. If you want the AC to go out in the middle of the night….all you!!! 7) I tried to buy day passes the other day to the grand. They sent me to three different desks to buy them. My 3 kids loved that…. I’m beyond irritated with the workings of the resort and what they believe is appropriate but they still want to “update” me and pitch me on gaining a higher level membership. MAYBE MY IDEA OF LUXURY IS CHANGING OR MAYBE THEIR STANDARDS ARE SLIPPING. YOU CAN DECIDE FOR YOURSELF IF YOURE UP TO IT.

Clay Melder

We decided to spend Thanksgiving at Moon Palace - Sunrise this year for a change of scenery. The area is decent, some of the food is good, the service is good most of the time although room service and some of the other services are a bit slow. Overall, we found the staff to be pleasant. Also our first experience at an all inclusive, which was exciting. The building and grounds are "average." They're outdated but generally clean except the hot tubs which had footprints and (what looked like) fungus on the bed of the tub. The second day of our stay, the power in our room went out and we couldn't finish getting ready. Just our room, not the rest of the property. We received $500 in resort credits and were excited to use them at the spa. To use the spa, you have to book via the app, which we attempted to do a few days in advance. You "submit an inquiry" and then someone either calls or messages you to confirm. It took quite a while for someone to follow up on our inquiry, then the agent allowed us TEN MINUTES to respond/confirm before closing out the request. So, we lost the chance to book. We tried numerous times and the spa was completely booked thereafter. While our friends enjoyed the spa, we were stuck sitting in the pool waiting on them. Tried to book a tour, and once the agent confirmed the tour, the agent followed up to apologize and let us know the tour was fully booked. I feel like we had one disappointment after another, so we've nearly written off visiting any Moon Palace properties at this point. Our stay wasn't bad. But it wasn't great. I feel there are many other options to consider with potential to deliver better experiences for the cost. I am so sad we didn't get the chance to experience the full set of amenities and experiences.

mukesh agarwal

Overall the resort is an average one if you compare with other luxury kid-friendly resorts like Nickelodeon. The staff is just interested in selling timeshare. If you are not for it, they are not interested in helping you. They just want to sell activities and ignore all other questions. The resort location is beautiful and it's a huge resort. The resort's best activities are located in the grand, where you have to pay for a day pass. Most of the good restaurants need a reservation 24 hours prior. Imagine more than people with more than 2k rooms! The resort is huge and transport is super slow so don't expect to be able to cover a lot of activities but you can surely have a good time. You would have to ask for things like drinks/etc. It's a good deal if you get their 70% off offer from some family/friends. But cheaper always means compromise on quality.

Mohsen Norouzi

We booked a five-day, four-night honeymoon package at the Grand Moon Palace in Cancun, expecting a luxurious and memorable experience, but it turned out to be extremely disappointing. Here are the issues we faced: 1. Unpleasant Room Location and Odor: Our room was directly in front of a public restroom, and the unpleasant smell from it constantly filled our room. Additionally, the room had no beautiful view—just an industrial-looking park. 2. Disturbing Noise All Night: Every night, workers in the park across from our room would run compressors, assemble scaffolding, and paint until morning. The constant noise made it impossible to sleep. 3. No Honeymoon Perks: Despite paying significantly more than a standard room, we received no additional amenities. Not even a simple bottle of champagne or any thoughtful touches for a honeymoon were provided. 4. Poor Service: Even for basic requests like water, we had to call hours in advance, and sometimes the requests were not fulfilled at all. Our room was also not cleaned properly. 5. Had to Walk Two Kilometers for Water: On multiple occasions, I had to walk two kilometers from my room to the lobby just to get water, and then walk all the way back. No transportation service was available to assist, making this a frustrating and exhausting experience. 6. Hygiene Issues: Trash was left in the hallways overnight, attracting raccoons and other animals. This not only posed a safety risk, especially for children, but also reflected a lack of proper hygiene standards. 7. Dirty Dishes: It seemed like dishes were not properly washed and reused for serving food again. This was supposed to be a romantic and beautiful experience, but instead, it brought us a lot of stress and ruined what should have been a joyful memory. The constant noise, lack of proper service, and poor hygiene even led to personal tensions and arguments between us. This hotel is far from meeting the standards expected for a honeymoon or even a five-star hotel. Not recommended at all!

Rita Fa

I am extremely disappointed with my experience at Moon Palace The Grand in Cancun. During a sales pitch at the resort, they assured me that the deals I purchased could be used during Spring Break. However, when I tried to book, I was told this was not true. Upon contacting them for clarification, I was pushed around endlessly with no real answers. They never returned my calls, leaving me to chase them with no resolution. I even showed up at the resort in person during Thanksgiving to address the issue directly, but I was ignored again. The sales team pretended to take my number, yet no one ever followed up with me. This level of disregard is completely unacceptable. While the food and service staff were excellent, the upper management is a disaster. This kind of treatment is how you lose loyal customers. Beware of what they promise during sales—it’s not always what it seems. I expected far better from a resort of this caliber. I don’t recommend this place.

Sami Abu-El-Haija

Food is decent overall. However, we got a long hair baked inside of the pastry (at the Grand buffet breakfast). The pools were not heated (not very clean either). The room wasn't very clean (top shelf has SO MUCH DUST) and we saw ants and spiders. heating unit does not function (we came here in December and a notch of heat through the night would have been ideal). check-in took about an hour. Restaurants are usually somewhat empty yet any simple order takes about 45 minutes to arrive. We checked out a day early because we didn't get the 5-star experience that we expected. To top-it off, the check-out process was not smooth. My wife took off her resort bracelet at the room as we exit. They wanted to charge us for not having it on check-out. We said "we will not pay, we are leaving". They said we will not be able to leave the resort. We called 911 and things got resolved (thankfully, we are US Citizens though we never wished we would play that card). Lastly, they will ask you to become a member on your first day. I advise against it (or at least, schedule the tour for your last day not your first day, perhaps your experience will be better than ours).

Prashant Jolepalem

This is a very mid tier resort that is a 4 star hotel at best. There were many disappointing interactions with hotel staff throughout my stay and I have a laundry list of things I was not happy about. I’ll provide just a few highlights: It took forever to check into my room, no joke like 50-60 min standing at the front desk with a little kid after a 9 hour travel day. Just wanting to get to my room and relax before dinner, I was then forced to listen to a membership sales pitch. I politely declined about 6 times but he gave the hard sell and he kept asking me if I was sure that I didn’t want to find out more, after which I was less polite. The room we checked into was pretty dirty. Dust mites in the corners , wet floors , stains on the bedsheets. I asked for a roll away cot for my son and it had very clearly visible dust all over the frame and dirty looking sheets. I would never let my child sleep on something like that. The second bed they brought was also dusty, and when I checked under the mattress cover I found a creep looking live insect , I think a centipede. Obviously I wasn’t going to trust another roll away bed from them. I complained about the above to the manager and they offered another similar room and two spa services as compensation. The room was not available until 4pm the next day and the process to get our luggage shifted and get a new key was very convoluted so that was a big inconvenience. The manager said she would book the spa services for us , but did not. By the time I found out she didn’t follow through the spa was completely booked. She offered $100 off my stay which was a an absolute joke so I didn’t bother to respond. We did get a late check out for a $50 fee , but the least they could have done was given us that as a courtesy. Many of the staff were not exactly courteous and even openly showed annoyance with many of my extended family staying here. I would never return to moon palace grand or stay at another palace resort

Ameera M.

I just returned from a five-night stay at The Grand, and it was quite the experience! The resort has incredible restaurants, with the steakhouse being my absolute favorite. I went with a group of friends to celebrate a 40th birthday, and we had an amazing time. That said, staying for so many days felt a bit long—it’s definitely ideal if you love lounging by the pool or relaxing on the beach. The drinks were decent, though some of the soda was a bit off, but the staff and service were top-notch. Overall, I’d definitely return to this resort for another getaway!