Cancun

Maureen S

The hotel is very nice and very clean, the beach is an absolute disaster! There is no beach . What is there is covered in sea-weed they just keep Piling it up and if you want to venture into the rocky ocean you have to climb over the seaweed and it stinks! Nice stroll along the water not gonna happen so if walking is your thing this is not your hotel. The pool is very average , securing a chair each morning set your alarm. They also have this ridiculous policy of 30 minutes if your gone longer they put your belongings in the lost and found. You can’t even get breakfast in less than 30, The Cabana’s well if you want one bring your wallet because that’s the only way to ensure one it’s quite the little side hustle and while we were there one of there concierge’s got caught doing just that. Staff are very friendly and helpful and keep the resort very clean. Food is all right but had better at other Secrets. This one has one restaurant for the Preferred section and it was nice but the menu didn’t change for our entire stay. The remainder of restaurants are on the Breathless side which you have access to but the food is average but the steak house was good. Entertainment was nice they have different things going each night and there was good options, just not someone singing the same thing each day. Overall stay was a bit of a disappointment primarily because there is no beach and nowhere to move around when your lounger get to be too much.

Joe McHendry

Stayed on the Secrets side and absolutely loved it. The only reason I didn’t give 5 stars is because I wish the Secrets part was equal to the Breathless part in size. Loved the preferred club with Luis as maybe the best bartender I have ever seen. Seriously, get a martini from him. Also Gabriella, who works at the bar outside of the “strip” steak restaurant, was an amazing server and so funny. Make sure and see Edgar at the same bar for the best mini beers at the resort.

Vicki Schaaf

The staff at this resort are all so friendly. The wait staff at the restaurants and pool side were great! Alfonso & Lino at Rose Water restaurant were wonderful. Poolside, Cruz and Mar were always quick to grab drinks, water and food for us! They deserve all the tips you give them. You will have so much fun with Luis & Steven when they come around doing activities at the pool! I enjoyed bingo, poker, making bracelets and watching water aerobics and VB! Luis, our maid service was so good at working around our comings and goings He and everyone from check in staff to grounds keepers were all kind and helpful. I’m so sad I didn’t write down my bar tender from Secrets Premier Bar. He made a great drink, recommended going to Puerto Morelos and checking out the beach and shops (much less crowded) and super nice guy with great advice.

Kristen Klepfer

We had a wonderful 5 night stay at Secrets Riviera Cancún. We loved the food, the pool, access to both resorts and the drinks were amazing. The best past overall was the service. Everyone we encountered was wonderful. Shoutout to the pool staff, we had Umberto and Mar and they were both amazing. Luis in the preferred bar also took great care of us. We will definitely be back!

Amelie Sen

We had a wonderful stay at Secrets celebrating our engagement! The resort has many amazing aspects, and Luis at the Preferred Club Bar (evenings) truly made our trip—his special mixed drinks and warm service kept us coming back. Highlights: - Servers are attentive, though tipping is customary. - Rosewater (dinner) and Spumante were our favorite restaurants. - The Hyatt Inclusive Collection app is essential for info, but some Breathless activities aren’t listed. Sign-ups for wine tastings and paint & sip go fast—reserve early with entertainment staff. - The Magic Show and Inferno Fire Show were fantastic. - Room service breakfast can only be scheduled early via the app, not the in-room tablet. It was delivered right-on time when scheduled. Areas for Improvement: - Lack of dinner reservations (except for Hibachi) makes dining unpredictable. - As with most resorts, there aren’t enough chairs, so wake up before 9:30 AM to snag one. - Our luggage took over 4 hours to be delivered when switching rooms, despite repeated calls. A small but frustrating detail: our new room was missing a tote bag. - Cabana reservations need clearer signage—several guests were mistakenly removed. You must check in by noon. - The 30-minute chair reservation rule is unenforced, leading to long, unattended chair hogging. - Some concierge staff lacked attention to detail—our 5:30 AM breakfast arrived at 1 AM instead, waking us up. - Our first room’s shower didn’t drain, an issue that should have been caught by housekeeping. Showers also have a slight sea/fishy scent, possibly from desalinated water. Despite minor issues, we had a fantastic stay, and Luis and Irma made a big difference in our experience. With a few adjustments, Secrets could be even better!

olenaber.imaginefinancial

It was absolutely amazing dinner. I don’t even know how to describe it our experience. Host was top notch. Our server was great and the manager stopped by to ask if we had a good time. Food is delicious. We were in and out less than an hour, wow!!!! Thank you so much for your hospitality.

Kevin Rosario

I spent the past week here and it was the perfect vacation spot for me. The gym is really great and has a squat rack, barbells, and most of everything else you’d need. It’s definitely not a typical hotel gym. Reyes, Lupita, and Pablo who work at the desk at the gym were always very nice and super helpful. I was a little worried about the food situation, but thankfully they pretty much always had healthy food options available at the buffet (roast chicken breast or turkey, baked fish, steamed vegetables, lots of fruits). And the fruits are incredibly good. All in all it was a great experience. I’d definitely come back.

Katherine Kerr

This is a really relaxing resort with the option to go from hotel to hotel. The all inclusive aspect was really great, especially with kids. The staff were attentive and friendly and the resort was kept very clean. I liked the cultural inclusions in the decor and their nightly shows were fun. The food was good but not amazing, however that is totally expected at in all inclusive.

Julie Faith Alexander

What a relaxing atmosphere after a day of soaking up the sun! The food is excellent and servers attentive. If you want to be catered to while at the resort, or just a quieter evening meal, this is the spot! The buffet at Caribe is excellent! Ask for Ricardo Kuyoc and Maria and they will provide you with excellent service.

Sofia Rose

La Trattoria has excellent service! Our waiter Luis Uitzil was very friendly and kind. Food came out very fast and the singing at the beginning of the meal was wonderful! Definitely recommend if you stay at the Barceló resort. The location is convenient just not very pretty. (it’s in the mall) Ambiance/atmosphere is great.

Heather Broom

This all inclusive resort was amazing! Lots of amazing and friendly staff members in restaurants! Pepe, Cesar, and Emmanuel made our restaurant experience so fun! Grace and Laura on the entertainment team were so fun and energetic! My family loved water aerobics, such a fun way to workout while on vacation! The facility itself was very clean, and the food was great. I will definitely be coming back here when I come back to Cancun!

Traci V

We enjoyed our stay at the hotel very much. Buffet was great with lots of options for all diets. Rooms were very clean and roomy. Friendly staff throughout the hotel.(pool, bar, spa, restaurants) The 24 hour snack area came in handy in between meals. Only issues we had was a clogged toilet for 2 days, which maintenance came to fix and the limited pool chairs. You couldn’t really tell which were taken because towels were left on them from the night before. One day we didn’t have a place to sit and lay out around the pool. Shoutout to Laura during water aerobics! We really enjoyed the class.

andrew marc

I've had such an amazing time here at this resort! Lots of fun events all day long in the pool and in the resort in general. Christian the bartender was amazing (and pours a very generous amount !!!) of course it's all inclusive so you can keep getting more as you wish! laura and Gio were amazing entertainment hosts as well! We did a mixology class and it was amazing!

Channing Smith

Absolutely loved my experience at this resort! The food was great all day long we LOVED our bartender Christiano. Grecia with the entertainment activities was so nice always spoke to us and made us feel welcome to join in on dancing and playing games. Rooms cleaned frequently, water always restocked. The excursions are super easy to book with many options and transportation to and from the hotel. Would 100% recommend this place don’t listen to the other reviews.

Rathy Siva

We just returned from the beautiful and amazing resort Costa Occidental at Cancun. 3 of us from markham Ontario Canada stayed there for a week. It was an amazing week 🙌 We brought back lots of memories. All the staff were wonderful, kind, and the food was amazing 👏 The beach area was clean all the time. We spent more time at the beach than the pool. We loved the food from the Italian and Mexican restaurants and we enjoyed the buffet too. Emmanuelle, Pepe, and Venilly were very friendly with us! One day the oatmeal we got wasn't warm. As soon as we told them they apologized and brought out a warm one. They were so wonderful. They took care of us well. We enjoyed the morning stretching class and zoomba dancing. Rooms were okay - only one of our room's cupboard drawers was not working. We didn't use it. And the stand light switch was not working. Otherwise, everything was great 👍 It's a beautiful resort and we have definitely planned to come back.Thank you, everyone 😀 The vacation was great and the service was excellent!

Elizabeth Sh

I have just finished my 10 day vacation at Ocean Coral & Turquesa. The rooms were clean and seemed renovated. The resort itself felt very clean, no littering, staff is quick to collect dirty cups outside, restaurant plates quickly collected etc. The service is a reason alone to return to this resort. Eduardo at the pool bar never failed to make my family feel welcomed and special. He always had a mojito already made without question as this was my drink of choice. Another honourable mention is Frankie at the Lobby bar. He is always friendly and social with myself and my family. Always open to chatting and providing wonderful service. In general, the staff seems like they want to be there and is always walking around with a smile on their faces and willingness to help. The food is excellent, they excel in all departments, however their sweet treats always stood out to me. They have all varieties of food to cater to various dietary needs. Pool is clean, ocean is beautiful, and I wouldn’t let the seaweed deter you from coming here, it is a beautiful resort. The whole place has a very positive dynamic and I would recommend it to anyone looking for a relaxing but fun vacation!!

Mackenzie Hoy

Had an incredible experience at this all-inclusive resort, and a big part of that was the exceptional service. Specifically the bar staff, Gustavo, Antonio, Alejandro, Eduardo, Haney, Hilda, Juan, and Alan were always on top of their game. The bartenders and servers were quick to offer refreshing drinks, always with a smile. They really took the time to remember my preferences, which made the experience feel personal and thoughtful. It was clear that they prioritized customer satisfaction. The service was efficient, friendly, and attentive, making my stay unforgettable. If you want to experience top-notch service and never worry about your drink being empty, this resort is the place to be!

Kim

Ricardo and Eber were the greatest at the buffet in the morning and at Villa Marina for lunch! The best service and always happy and smiling! Super friendly and consistant! Also excellent service from Eduardo serving us drink on the regular beach all day long! What a great staff this hotel has. A la carte restaurant are a bit disapointing du to lack of staff and food not being good for 5* hotel. Same goes to buffet ... not much selection and always the same stuff. Thats the only downside of this resort. Beach is long and enough room and chairs everywhere even at the pools! Great resort in general!!!

Jackie Martineau

Stayed at Ocean Coral & Turquesa at the end of February, this was my favourite experience in Mexico yet! The resort was beautiful and clean, food was amazing but the best thing had to be the staff. From the second we arrived the outstanding service from everyone we had the pleasure of meeting a was above and beyond. Antonio in the buffet made our experience that much better! Gustavo, Alejandro and Eduardo were the most wonderful bartenders! Fernanda and Gabriel in activities were always so much fun and added to the enjoyment of all the events! Will always recommend this resort and already planning a trip back next year

Morgan Vercholuk

Antonio, Gustavo, Eduardo, Alejandro at pool bar and pool area, Jemima, Hilda and Henry are all fantastic! Anturo makes the best drinks and all the staff at the Villa Marina restraunt are lovely. In general, all the staff are very friendly and go above and beyond. You can tell that they want people to enjoy their vacation, and they go out of their way to make sure you have a good experience! I'm not overly picky so the food/drinks are good, and the resort is clean which is all you can ask for, in my opinion. There is lots of seaweed, but that is expected in this area. Once you're in the water, it's fine. The staff do a good job of removing the seaweed and cleaning the beach! The cleaning staff weren't coming to our room until the late afternoon, around 4-5 so we just went up to the front desk and they were able to accommodate our request to clean the room earlier so that we can come back and start getting ready for dinner.

Carissa

This hotel has great customer service. From the second you pull onto the property you're treated very kindly & well. The property is clean & beautiful. The beach is absolutely stunning! Calm, shallow, beautiful blue water and soft, fluffy sand. The beach is everything I had hoped for. We upgraded to a premiere package and it was worth it, but the room was a bit small in my opinion. The king sized bed & pillows were a bit too firm for my liking but it's not something that would prevent me from coming back. The staff work incredibly hard to take good care of everyone. We thoroughly enjoyed our stay!

Dustin

Amazing experience as usual with Dreams resorts. I had my designer sunglasses stolen by another guest in the gym, and within 1.5 hours after reporting it the security team checked cameras and tracked down thief and retrieved my sunglasses. I was very impressed. Pool bar is great. Beach is amazing. 200 meters out in white sand at only knee level water. Food was 4/5! Walking distance to local shops and clubs.

Megan Challis

We had a great relaxing vacation. The beach is white sand and very clean the water is amazing the color blue. You can walk out 100 yards on the sand bar knee deep. Service was top notch. I want to give a special shout out to Angel Gustav and Louis Our pool concierge who found us great lounging every day in the sun or in the shade. Our server Genlin who took great care of us the 2 days we reserved the Bali beds. Definitely recommend those. And to all the staff who went out of their way to be sure we were happy. Great time thanks Megan & Rich.

Zak & Brent

Stay FAR Away from Dreams Sands Resort I stayed at Dreams Sands from Tuesday to Friday, paying in full for myself and my wife—including an upgrade to the “premier” experience. My wife had to leave early Thursday morning, so I asked my younger brother if he wanted to stay with me for the final night. Mind you, I already paid for two guests through Friday. No extra services, no extra food or drinks. Just a simple guest swap. Apparently, that was unacceptable to the staff. At checkout, they refused to give us our luggage, threatened to call the police, and held us hostage until we handed over $200 in cash—with zero explanation beyond “hotel policy.” It was unprofessional, hostile, and completely unjustified. Beyond the nightmare ending, the resort itself is trash. The food? Inedible. The drinks? Watered down and awful. The facilities? Run-down and far from what’s advertised. Save yourself the money and stress—don’t book Dreams Sands. Ever.

Krutayakievlyanka M

Resort and beach access is absolutely fantastic. The food - not so good. The only okay place is Buffett. And Steak place. Staff is nice and keeps this place clean. I wanna highlight Oscar from front desk, he was very polite. Took care of us and had resolved our issue quick and in a very professional way. And Enrique in the Breakfast and Lunch area is amazing too, super friendly and takes cares of u very good. So big thanks to him he always welcomes us here so warmly. Overall we enjoy being here, not too crowded especially this year...but yes they can do a better job on the food choices...

Darryl L Pillipow

Our stay was absolutely incredible! From start to finish, the service was top shelf—every detail was thoughtfully handled, and the staff went above and beyond to ensure we had a fantastic experience. The food was outstanding, with a wide variety of delicious options that catered to all tastes. Whether it was breakfast, lunch, or dinner, each meal was a treat. The real standout, however, was the staff. Every single person we encountered was friendly, courteous, and genuinely eager to make our stay memorable. Their warm smiles and professionalism added a special touch to the trip. This resort is a perfect blend of luxury, comfort, and exceptional hospitality. We can’t wait to come back and experience it all over again! Highly recommend to anyone looking for a relaxing, top-notch vacation.

Meagan D'Antone

Probably a 3.5 star place at best. If you've stayed at a 5 star resort before, this is a huge disappointment. Starting with the food; all the restaurants open at different times and if you don't go exactly when they open, it's an hour wait. They can't accommodate large families and if you have a larger family, they don't take reservations. Food quality is average for resort, nothing to comment on. Depending on what's going on at the resort, they just close restaurants, including the buffet making it very difficult to eat. Room service takes an hour and is very poor quality. In terms of the rooms, they were not cleaned daily. The beds were made once a day. Turn down service was hit or miss. We had to asked several times to restock the fridge. They kept taking our bottle water (we needed it for formula). Just not the 5 star standard. Service was okay. About half the staff seemed annoyed and that we were bothering them. We had to constantly request the things that were included with the cabanas and for the large party cabana. Club level ended up being a joke and was not the same as other resorts. The lounge was nice, but it's just a room to the side and the appetizers were only steamed veggies and salad. The only club restaurant always had a wait. We also had to continously request the items that were included with the club level. Anyone can access the club beach and we were never asked to show we were club. Overall, very much 3 star. Disappointment if you expect 5 star standard

Damaris Gonzalez

This was by far one of the best hotels we’ve ever stayed at. The staff was super friendly and always happy to see us. The food at the restaurants was phenomenal and well worth the wait. Unfortunately, we encountered a lot of seaweed, but that didn’t stop us from swimming in the ocean. Although we had to switch rooms due to a faulty air conditioner, the team promptly moved us to a different room, and the service recovery was exceptional. My kids are already asking if we can return to this same resort in the near future.

Venus Zhang

I had an extremely disappointing experience at this resort. I was here for my best friend’s wedding, and the poor management, rude staff, and subpar amenities completely ruined what should have been an enjoyable stay. On the wedding day, I had a hair and makeup appointment at the spa which will take around 1.5hours . Despite arriving on time, it took them 3.5 hours to finish due to their chaotic and disorganized scheduling. This was completely unacceptable especially for a wedding day when timing is crucial. We also paid extra for club preferred package (expecting for a better service of course), stayed for 2 nights and planned to check out on the wedding day, moving straight to our next hotel after the wedding. The resort offered us another room for a few extra hours at an additional $100, which we agreed to. However, when it was time to check out and head to the wedding, the front desk ignored our calls for luggage assistance so we had to leave bags in a friend’s room and rushed to the wedding. The wedding was amazing, and we stayed until 3am. At that point, it was too late to leave, so we slept in the friend’s room and checked out first thing in the morning. However the front desk refused to give us a checkout pass unless we paid a full day fee, even though we used no hotel services—no room, no food, no drinks, nothing (but we were ok with it as we did check out the next day) To make matters worse, Gadiel and Daniel at the front desk (very likely we were given fake names) refused to refund the $100 late check out fee we had already paid. Their rude and unprofessional behavior was shocking and they even forced us to sign receipted multiple times to match passport signature, as if they were expecting a credit card dispute. Beyond the front desk nightmare, the food was very basic, far from the quality you’d expect at a luxury resort, all the drinks are pretty watered down. The towels were old, worn out, and should have been replaced long ago. I travel very frequently and have stayed at countless hotels, but this was by far the worst front desk experience I’ve ever had. It seems that for a brand like Hyatt, individual customers don’t matter—the front desk just try every possible way to squeeze extra money out of guests. The unprofessional staff, outdated amenities, and bland food left such a bad taste. Will never return!!!

Tyisha

If you have gone to other 5 star resorts you will probably rate this one a 3.5 at best. I thought there was an adults only section like other resorts but I was wrong. The resort is very family friendly. If it's just you and a partner I wouldn't suggest you stay here. I want to discuss the elephant in the room first. Upon arrival to the resort via Amstar (no issues there) we were introduced to a staff member who invited us to do a seminar to get us to join the vacation club. This property is owned by Hyatt and apparently there is a vacation club attached to the resort called Ultimate Vacation Club. We were told we would tour one of the newer, upscale resorts with no obligation to buy anything and get leisure cash to use in our resort. It would only be about 2 hours max. This was just a quick getaway trip for me and my partner so I really didn't want to be bothered but I was curious to see the Secrets Moxche Resort so we said why not. This vacation club is like a modern day timeshare. We ended up spending way longer than 2 hours there and they really tried to push the sale on you like those old school timeshare seminars used to be. We did not buy into the vacation club. As promised we did get our leisure cash and we used it in the Spa which was really great. I would say if you have the patience to sit through a seminar and you want some "free" perks go for it. The rooms: I got the room with a plunge pool and hydrotherapy tub. Big disappointment! The plunge pool although advertised as private is very open. There is nothing blocking people who are walking the grounds from seeing you in your "private" pool. The pool is also quite small and not heated. You cannot swim in it. The hydrotherapy tub is outdated and desperately needs to be upgraded. It was rusting and there were streaks of rust so we didn't use the tub. The room itself needs updating. The bed was pretty comfortable. I requested a quiet room but I'm not sure what that meant. The grounds itself is pretty loud from people walking about to random building noises from the toilet or shower. I could have had a standard room and saved a few hundred dollars. WALK WITH BUG SPRAY! I have been to a few resorts in Cancun and never dealt with so many mosquitos in the room. I was constantly swatting them away. They may need to start spraying the grounds. The restaurants: This resort is much smaller than other resorts and they have about 7 restaurants. Sounds like a lot, but when you factor that there's no reservation required and some restaurants are closed on certain days you are quite limited to places to have dinner. And there can be a substantial wait for any of the open restaurants. Hiramatsu (may have spelled that wrong) was the best restaurant. I could have eaten there every night if I knew the other restaurants were going to be bland. I was unable to go to the upscale steakhouse due to dress code. Overall the food on this resort is OK. The drinks are just OK as well. Room Service is quick and efficient. My only complaint was there's nowhere to leave the dirty dishes so you would have to call them and request to have the dishes removed and put them in the hallway on the floor. Walking to/ from your room there can be dishes all throughout the hallway. If you are looking for a lively spot after hours for adults good luck finding it. They have a Sports Bar that does karaoke but kids are allowed in there and they close early (like midnight) if I'm not mistaken. Overall if you are looking for a no frills, family friendly resort to stay in this would be great for you. I must say I was there for 5 days and four nights and there were plenty of weddings within that timeframe. As for me, I wouldnt go back to this resort unless they did some room upgrades and added an adults only section.

Robert & Amy Quigley

The staff were very friendly and helpful. The pickle ball courts were great and equipment solid to use. Unfortunately, there were several packs of high school boys in spring break. They were poorly behaved and noisy. I went to customer relations as they kept us up our first three night well passed 2 am. The guest relations stated they had other complaints and the room number and were aware of poor behaviour,”but were not responsible for the behavior of the guests” I asked even it has infringed on the experience and safety of the other guests, I have 3 daughters. They reiterated the statement. They offered to switch our rooms. When asked why should we have to move our 2 rooms instead of relocating the 1 room of boys they would not. I also asked to speak to a manager but never received a call. I had $350 dollar of resort credit that amazingly did not qualify for tours, photos or items that we purchases in the resort store. Would not recommend for families especially with teenage girls.

Terry Parsons

Fantastic. We stayed at moon palace sunrise. Resort pays attention to details here. Plenty for kids to do, do not go here if you're trying to lose weight! Food is plentiful and delicious! Ice cream snacks, pizza and BBQ by the pool! Lots of restaurants. App is used to make reservations or even ask for house keeping. So many pools. All areas are great. The kids pool area is conveniently located beside a regular pool area with swim up bar. Evening entertainment was fantastic and not some artist hired off the street and told to lip sync a Micheal Jackson song. The main lobby is large and has an upscale feel. It is not a breezeway style lobby though you'd find in other locations. This is a hotel resort enclosed lobby. Fancy, but not outdoors. Don't listen to anyone about the beach. Yes, you can't snorkel it like Cuba and it's not crystal clear, but the sand is white and the beach area is large and inviting. This resort is huge but no issues if you have mobility issues as golf carts will come pick you up. Overall it was a great experience and has a sense of high class here. Highly recommend.

Sheila Truhlar

Bought here as time share years ago, raised our kids bringing them every year. Because it's Mexico, they can just change the contract on you. Paid top of the line, now gave to pay for what USE to be included. Don't buy, they lie! Nice place to stay, just don't buy into time share. They treat you better that way, weird.

Trevor Wood

The good & bad… Good: Rooms were nice sized with comfortable beds & pillows. Food was better than average at the restaurants for an all inclusive. The pool was expansive and nice with regular pool side service. The bad: The check-in process is horrible… well over an hour and a half as you have to meet with different people who try to upsell you on the room, the excursions, and the vacation club. Everything here they are trying to upsell you. The resort is massive and unless you are a “diamond” member your room is often so far you have to take a golf cart ride to/from everywhere or it’s a very very like hike… we were out in the villas on the golf course which is literally across the street not even close to the resort not because we asked but that’s where they put us regardless of what it shows/details online (we got a governors suite). None of the pools have an ocean view; it’s almost like they hide visibility to the ocean and it’s not easily accessible or viewable from anywhere. If you want ocean views and aren’t diamond members; stay somewhere else. All the pools loungers are all taken by 7am and it becomes hunger games to try to find a chair and the resort does not help remove all day chair holders like other resorts. The resort “credits” are a joke; it’s actually incredibly difficult to find something you can use these credits on! Everyone in our group left without using 90% of them. They really upsell you on the their Grand property and push you to do a presentation to get access for a day. This is where the adult day club, lazy river and most water slides are (all which were really great and fun). This is a horrible experience that last about 2 hours and you have to say no to at least 4 different high pressure people before you can leave. They really cater to you to get you there driving you to the sales center but when you say no you have to figure out how to walk back to the lobby to get access bands before going back to utilize the property. We prefer a resort that doesn’t try to upsell you at every step; you can see the ocean from your room & pools, and it’s not so spread out it requires golf cart shuttles.

Goutam Ghosh

positives: 1. location and view 2. beautiful pools 3. kids playrooms negatives: 1. food: The food in the buffet is terrible. The staffs are not trained to work in a '5-star' level hotel. The restaurant food is better but it is very difficult to get reservation. You have to reserve 2 days ahead. You might to have to wait for the buffet for 20-30 minutes in pick hours. If you care about having good food then don't go there. 2. spa : the facility is good but staffs are not trained for massage. They don't know anything about massage. 3. safety: if it rains it is very risky to walk around. The stairs and the door front gets flooded and they don't care about draining the water even after the rain stops. You have to bring you own umbrella, the rooms are not connected. We had to walk to our room in rain in the midnight. 4. They have golf cart for roaming around, but you might have to wait for a long to get one. 5. resort credit: resort credit policy is a scam. Do not fall for this trap. You can use these credits for very limited things. They increased the price for those things very high and you have to pay the tax for that. For example, you can use your credit for massage which costs around $400, you have to use 400 credits and around $80 tax. The regular price of a massage is around $80.

Ashlie Berdiales

My boyfriend and I went for the first time for Spring break and it was absolutely amazing! The service was unbelievable, the cleanliness was great there is always someone cleaning keeping the place very clean! Especially the windows I was impressed. Bartenders are fast and very nice. Shout out to Ivan working in the buffet, his energy was wonderful, we went to go see him almost every day! The only thing to really be prepared for is the music, they play a ton of anthem themed tracks with very straight beats. I would've loved to dance to some sensual, slow off beats to mix things up. All in all great experience, we will be back!!!

Mignon Cook

We had such a fun time at Temptations, it was nice to see people in our age group. We truly loved the vibe! Thank you, Lucio, Abel, Alex, and everyone there who work hard to make everyone feel special. (Great to see Norma again.) I’m going back this October. Shout out to our butler Azul. Azul is the epitome of a perfect butler, anticipating our every need before we even had to ask. Whether it was securing hard-to-get dinner reservations, or simply finding us cabanas poolside, her friendly demeanor and genuine warmth made us feel at ease. A gem at Romanza, Jesse made our recent dinners an absolute delight with his warm, friendly service and expert knowledge of the menu. We ate there three times! His enthusiasm and care for our dining experience really elevated the evening. The food and presentation at the restaurant was perfect. I also wanted to thank Balam and Lola for our wine conversations and recommendations.

Gracen Kent

Started great ended very poorly. Most of the staff was great. The playmakers were so much fun and really got the party going. The evening shows at the club were amazing and so entertaining. We even considered buying their VIP package/timeshare for future dates. On the last day we checked out and told the front desk our planned time of departure for our evening flight and assured us it would be fine, telling us that we could only eat at the buffet for dinner and as long as we were out of our room that we could continue to use the amenities, so we left our bags with security in the lobby. When we went to retrieve the bags to leave they would not return them to us and tried to charge us an additional 150USD per person for staying into the evening even though we asked if that was ok. They would not return our passports or our wallets from our suitcases. The manager and security got involved and I asked if we needed to involve the police since they would not return our passports or wallets. Eventually they returned our bags and let us leave. We went from almost buying a timeshare to almost calling the police.

econ omist

This resort is great, especially if you enjoy parties and fun. The food is above average. However, I deducted two stars due to two bad experiences: 1. At check-in, the receptionist promised us a pool-view room, but the room we received faced the road. After complaining, they moved us to a pool-view room on our third night. The receptionist said it was a mistake. 2. The second issue was with the bellboy during checkout. He took my luggage without informing me where he was bringing it. I assumed he was taking it to the airport shuttle, but when we arrived at the airport, we realized the shuttle didn’t have our luggage. Instead, it had been left at the hotel entrance. This was extremely inconvenient and unpleasant, as we had to go back and forth between the hotel and the airport. It was a stressful way to start the day at 5 a.m.

lizzy idowu

We had miguel as our Butler and he was great, responsive and did an amazing job. We are new premium members, we started the journey with angel tour ad breakfast with Jesus, we ended the tour actually signing up as members (the perks worked for us) The days are filled with people having the greatest time in a judgement free zone where if you want to go topless you can do so with out any weird vibes. They daily early morning/ afternoon performers that bring the wild vibes and keep folks super engaged, food is always around and soo good, you won’t be disappointed. We will def be coming back, for a cruise next time. Xoxo lizzy

Sophie Jacobs

We just returned from staying at Excellence and had an amazing time! This trip surpassed all my expectations in terms of service. It was our first time doing all-inclusive, and they couldn’t have made it any easier to navigate. All of the food was perfect and my husband’s food allergies didn’t get missed one time! We especially enjoyed the creme brûlée at Chez Isabelle and the Kitchen Table for breakfast. By the pool, Jorge was incredible and super attentive to our needs! The rooms themselves were a little outdated but very very well taken care of and cleaned. Overall we would definitely stay here again!

Casey Roth

We had the most fantastic dining experience at Agave in the Riviera Excellence Resort, and it was all thanks to William! From start to finish, he provided top-tier service - thoughtful, attentive, and genuinely friendly. He recommended the absolute best dishes, kept our drinks full without us even having to ask, and made sure we had everything we needed for a perfect evening. Not only was the food incredible, but William’s service took the experience to another level. His professionalism, warm personality, and impeccable attention to detail make him an invaluable asset to the team. If you’re dining at Agave, ask for William - you won’t be disappointed! Huge thanks as well to Geronimo for his excellent service and teamwork. The entire experience was seamless, and we’ll definitely be back.

Denny Zwiener

Overall, very happy with our stay. Edgar at the pool bar was was great. Our waiter Antonio was always friendly and timely. Itamar with activities was very friendly, fun and joined in. Ate at the Oregeno restaurant on our last night. The food and service were great! (Amilia and William were very attentive). Can't wait to go back

Abby Vogel

This resort fulfilled all our expectations. We went for our honeymoon and they provided some very cool little perks for that purpose, including a champagne breakfast in bed and discounts on the spa and other romantic experiences. Almost all the restaurants were sit-down and offered waiter service that fostered a romantic atmosphere. We really enjoyed Oregano, the Italian place - waiters Adolfo and Diego were attentive and engaging. All three of the entrees we ordered at the Flavor Table, which features Spanish food, were some of the best we ate at the resort, and our waiter Alejandro was excellent. The private beach cabana was amazing. The rooms are spacious and well-appointed. WiFi service is consistent across the resort.

Tom McGrath

We’re so glad we came here! Can’t say enough good about it! My wife and I came from another resort here in Cancun. The minute we were greeted here we looked at each other and realized we wasted our time and $ At the previous resort. The rooms and food are great but the real bonus is the staff. All amazing! Amelia and William at the Italian restaurant couldn’t have been nicer or more attentive! Fernanda provided amazing friendly service at the beach. Thank you all for an amazing end to our Cancun adventure!

Minchan Kang

Had a very good time! Happy that we chose this place for stay. The one thing was that I did not feel the service was enough for the price we payed, but everything else was amazing and especially the food! The French fries were very soggy and the room service we ordered took a long time to come, but there are over 2000 hotels in this resort. We understand the wait. I hope we can come back next time because it was so much fun!

Dana Knight

Beware of staff at the adult pool I took my 76- and 77-year-old parents to Mexico for the first time on March 9th, 2025. They have never left the US so they were a little nervous, but I re-assured them they would be fine, especially in a 5-star hotel. We arrived on 3/9, were shown to our rooms and had a great evening. The next morning we went to breakfast and then back to the room to change. There was an adult pool directly across from our rooms, so we decided to spend the day there. We arrived at the pool at 10:40AM. After grabbing some towels and settling in, we ordered a margarita followed by 3 bottles of water. After our second margarita we all 3 got into the pool and that’s pretty much where ALL 3 of us lost our memory. Our first margarita was at 11AM followed by a bottle of water. Our second drink was around 11:45AM and in the pool at noon. There are videos on my phone at 12:23 that none of us have any memory of and the last picture on my phone is at 1:08PM. My mother and father had both fallen and were extremely hurt and needed assistance. They asked what happened and I said we must have drank too much. Now mind you, I have no idea what time it is, what the hell happened and I am still drugged up answering their questions. It wasn’t until the next day when I could go back and look at all our phones and piece together as much information as possible. This was my 55th birthday so we all have many years of drinking under our belts. There is no way possible that all 3 of us would have been blacked out drunk in LESS than 1.5 hours, with a full belly, and a bottle of water in between those drinks. And on top it, we only had 2 drinks! And they are tiny drinks, in a little plastic soda cup. I have read 2 other posts where this exact same thing happened to other people at the same pool. Another couple got extremely hurt and customer service response was “they reviewed the CCTV and showed the other couple got hurt falling off a fence they climbed.” Instead, they should be looking at why that couple climbed the fence to begin with. It’s amazing what people will do when they have been drugged. And what is the reasoning. Pure entertainment? My parents were seriously hurt from their fall and could have been killed by these drugs. Customer service reached out to my parents the following day and out of fear my mother reported they were fine. I called them back and had them bring a wheel chair for my father who couldn’t walk since his fall. My mother was humiliated, and I thought best to bring this to their attention after I got them home to safely. I did mention this to the girl at check out and also wrote them an email asking them to look into the incident, watch the videos, and explain how this happened. I would have thought my parents would have been safe in a 5 star hotel but obviously I was wrong. I have spoken to many other people at this resort and they didn’t have any issues so it appears that only some people are targeted. This post is nothing but a warning that there are dishonest employees that work in this resort, especially at the adult pool (since this is now the 3rd reported incident in less than 6 months). If this is a place you have your heart set on visiting, BRING TEST strips and test every drink the staff brings you. And for Palace resorts, don’t send me a message about contacting you and how important safety is to your guests. I have already contacted you and if safety was important, this would have been addressed immediately. How many other unreported incidents have happened here? How many other people need to make the exact same claim before you look into the issue? If anyone was there on March 10th at the adult pool and can help us piece together more information, my email is dknight031070 at gmail dot com. Thank you to the American couple that helped us.

carlo guzman

Review of Moon Palace The Grand Cancun I stayed at Moon Palace The Grand Cancun with my family of six, and while the resort itself was impressive, my experience was a mix of highs and lows. The Good: Food: The dining options were excellent, with a variety of restaurants offering delicious meals and plenty of choices to suit different tastes. Room: The accommodations were comfortable, well-maintained, and luxurious, making for a pleasant stay. Pools: The pools were fantastic—clean, spacious, and perfect for relaxation or fun with the family. Entertainment: The resort provided plenty of entertainment options, from live shows to activities, ensuring there was always something to do. The Bad: Customer Service: Unfortunately, this was the biggest disappointment. I had booked two adjoining rooms well in advance to keep my family together, but upon arrival, I was told that while my rooms were available, they were not together. Instead of accommodating the original booking, I was told I would need to pay an extra $1,500 USD to have the rooms next to each other. This felt unfair and was a frustrating start to our vacation. Overall Impression: The resort itself is beautiful, and the food, rooms, pools, and entertainment make for a great vacation experience. However, the lack of flexibility and poor customer service regarding room arrangements left a negative impression. If management improved their handling of such issues, it would truly be a top-tier resort. 3.5/5 stars.

Kadin Arya

We had a very good time. A majority of the restaurants were amazing. We enjoyed the waterpark and the pools as well as other activities such as bowling and the wired lounge. The only notably not so great thing about the resort is the beach.

Sami Abu-El-Haija

Food is decent overall. However, we got a long hair baked inside of the pastry (at the Grand buffet breakfast). The pools were not heated (not very clean either). The room wasn't very clean (top shelf has SO MUCH DUST) and we saw ants and spiders. heating unit does not function (we came here in December and a notch of heat through the night would have been ideal). check-in took about an hour. Restaurants are usually somewhat empty yet any simple order takes about 45 minutes to arrive. We checked out a day early because we didn't get the 5-star experience that we expected. To top-it off, the check-out process was not smooth. My wife took off her resort bracelet at the room as we exit. They wanted to charge us for not having it on check-out. We said "we will not pay, we are leaving". They said we will not be able to leave the resort. We called 911 and things got resolved (thankfully, we are US Citizens though we never wished we would play that card). Lastly, they will ask you to become a member on your first day. I advise against it (or at least, schedule the tour for your last day not your first day, perhaps your experience will be better than ours).