Cancun

Bonnie Williams

This has been a wonderful experience. The staff were exceptional from Carlos our personal butler who went out of his way to make sure that absolutely everything was to our satisfaction, he was cheerful and professional to Fernanda in the experience section who was an absolute delight and kept us entertained with yoga, blackjack, sushi making, tequila tasting(my husbands favourite activity)and even poolside bingo. She had bottomless enthusiasm and cheer. What a sweetheart. The food was fabulous (other than Route 66) the wait staff were attentive and funny. They bent over backwards to make sure we were enjoying the meal. Ricardo absolutely slayed it at the adults only pool service. He was on fire. What a pleasure to see him every day.

Gary Ensell

Exceptional Service at Ocean Coral Turquesa - Privilege Section I recently stayed at the Ocean Coral Turquesa in the Privilege section and was thoroughly impressed by the outstanding service provided by the staff. I want to highlight Jose, the towel concierge, and Ricardo, who handled waiter service, for going above and beyond to ensure my experience was exceptional. Jose consistently provided friendly and efficient service, always making me feel like a valued guest. No request was too small or too challenging for him, and his warm demeanor added a special touch to my stay. Ricardo’s dedication and attention to detail in waiter service were second to none. He anticipated my needs and always went the extra mile to ensure everything was perfect. His professionalism and friendliness truly stood out. Additionally, the butler service was a fantastic addition, and I want to specifically recognize Lewis for his cheerful and attentive care. He consistently ensured that no issue was overlooked, and no request was ever too much trouble. His genuine commitment to making my stay as comfortable as possible was truly appreciated. I also want to commend the entire team in the Privilege area for their dedication and excellence. Every interaction was met with a smile, and their collective efforts created an atmosphere of true hospitality. Thank you, Ocean Coral Turquesa team, for an unforgettable experience. I look forward to returning in the future!

Jon & Nicole King

Second time here. We always have a great time. Our butler, Carlos, has been fantastic. Went above and beyond to make sure we were well taken care of and had what we needed. The maids have kept our room clean. We did have an issue with the AC. They were quick to make sure it was fixed. The entertainment at the pool has been tons of fun, my son especially made friends quick with them. Overall- very friendly staff- good vibes- good food and drinks- and clean.

Kristin Goeckel

Just finished staying one week here with my family & other family friends. There was 10 of us in total & we all thoroughly enjoyed our stay here. Would most definitely recommend Ocean Coral & Turquesa to others ! Very clean resort, super yummy food, amazing friendly staff & overall excellent place to vacation. All encounters with staff were excellent, however, we had our 3 favorite. Antonio kept us hydrated by the pool side. He was incredibly friendly & cheerful all day long. Amanda & Fernanda keep us entertained. Between aqua, beach volleyball, pool side games or even just their energy, friendly & sincere personalities made our day more enjoyable. Everyone felt included & very comfortable to join in on the fun with them. Foam party was one of our highlights as well ! Only negative we encounter during our stay was making reservations for dinner. Seems like everyday the most popular restaurants were always taken. Woke up early to be ready for 8:00 booking & still had no luck. Didn’t get to experience Sensai Japanese Restaurant at all during our one week stay & we tried every morning ;(

Morris Saad

Eduardo,Antonio,Gustavo,Hilda, Alfredo, Alejandro These gents were fantastic. Always looked after us. Full of energy and lots of laughs. Would also love to give a shout out to the life guard Rodrigo and his team, amazing how they kept an eye out during the day and foam Party! Also the amazing pool staff who organized all the activities and aerobics by the pool. Lots of fun, they made the day fun and played great tunes! Well done for keeping everyone pumped up....pump it up DJ! thanks !!!!

Mindy Munoz

If you are going for beautiful Caribbean water, this is NOT the place to stay. It’s right off of a canal and the water is dirty and gross. No snorkeling because you can’t see anything. Ships coming in and out of the canal all day so stirs up everything in the water. The rooms were great. Beds were comfortable. We had adjoining rooms. Housekeeping kept them very clean. Service at buffet was impeccable. Alfredo was our favorite waiter and took great care of us. He was personable. Called us his familia. Always knew what we wanted to drink. Rest of the staff at the hotel were nice also. Out of all the all-inclusive my husband and I have stayed at, this one by far had the best food. We did travel for New Year’s Eve and they had singing and LOUD music till 3am. I just felt that was entirely too long. People are traveling with small children or older folks that are not up partying that late. It was so loud you could not sleep. Would not stay here again only because of the beach. It’s small, dirty, roped off, and NOT at all like the beaches on their pics on the website.

Mike H

I have been to this location 3 times and joined the rewards program on my most recent visit because it won't be my last time. I love everything about this place. The service is the best you can find anywhere. Between my first visit andy second, it was 2 years and two of the waitresses and one bartender remembered us. They hug us when we are leaving and are very welcoming when we come back. It is a level of service you don't get many places unless you go multiple times a week for a long period of time. I would recommend to anyone.

Jack Henne

This resort is perfect if you want to avoid the spring break-types and rowdy crowd but still want something exciting to do every night. The staff could not have been friendlier, and they reached out at every opportunity to be helpful, even with off-property excursions. I was super impressed with how good the food was since they have such large quantities to prepare. It was a bit of a hassle having to make reservations at two of the restaurants, but it was totally worth it. There is an angel who hangs around in the lobby named Sandra who always knew when we needed another coffee or marg, and she always had a smile!

Straten Ahlbrandt

The activity people are phenomenal!! The location is bleh because there’s really no beach. The rooms are small and the air conditioners don’t work well. The service is superb though! Very fun and attentive workers!

Monky Man

We originally came here for a relaxing vacation after a busy time leading up to the vacation, and wanted to spend new years at a nice resort in Mexico. This was NOT what we expected. All FOUR OF US got food poisoning. We spent the new year and days after throwing up and having stomach issues (to put it lightly). The staff also were not helpful and also the beach is terrible it’s right by a dock with boats coming in and out and it’s disgusting. Find another place. Trust me.

Kevin Rosario

I spent the past week here and it was the perfect vacation spot for me. The gym is really great and has a squat rack, barbells, and most of everything else you’d need. It’s definitely not a typical hotel gym. Reyes, Lupita, and Pablo who work at the desk at the gym were always very nice and super helpful. I was a little worried about the food situation, but thankfully they pretty much always had healthy food options available at the buffet (roast chicken breast or turkey, baked fish, steamed vegetables, lots of fruits). And the fruits are incredibly good. All in all it was a great experience. I’d definitely come back.

Kel Summers

My family ate at the La Trattoria restaurant and we were very impressed with the food and service. Highly recommend the lasagna dish! My daughter is a picky eater and our server Frank to the initiative to suggest that the chef could prepare a pepperoni pizza for my daughter which was not on the menu. Very impressed

Sofia Rose

La Trattoria has excellent service! Our waiter Luis Uitzil was very friendly and kind. Food came out very fast and the singing at the beginning of the meal was wonderful! Definitely recommend if you stay at the Barceló resort. The location is convenient just not very pretty. (it’s in the mall) Ambiance/atmosphere is great.

Bahodir Abdulla

I recently had the pleasure of dining at Tokyo restaurant, and I must say, the service provided by Cristina and Lucia was outstanding. From the moment we sat down, both waiters were warm, attentive, and went above and beyond to make sure our experience was perfect. Cristina was quick to offer helpful suggestions from the menu and made us feel like valued guests. Lucia's attention to detail was remarkable—she ensured every aspect of our meal was exactly as we wanted, checking in regularly but never being intrusive. Together, Cristina and Lucia created a seamless dining experience. Their professionalism, coupled with their friendly demeanor, made our visit truly special. I can't recommend this restaurant enough, thanks to their exceptional service!

Becky Logan

We spent a week at the Barcelo Maya Caribe in January 2025. We had the best family vacation! Our room at the Caribe was a bit dated, but it was very clean. In the end we didn’t spend much time in our room anyway, so didn’t really matter, it was just a place to sleep. The resort is huge and has so much variety. It would be difficult to ever be bored here. There was everything from pottery painting on the beach, to diving and snorkeling on sight. So convenient. No need to leave the resort to see sea turtles, as they could be found right out front of the Palace. We found the staff to be super friendly and accommodating. There were definitely some stand outs, including Rigoberto from the Caribe buffet. Super friendly and amazing service. We would definitely come back for vacation here again!

Nicole Marcia

This was such a wonderful resort, and we all had an amazing time. The staff were incredibly friendly and helpful, and the rooms were very comfortable. Our only minor issue was that the shower didn’t drain as well as expected, and the bathroom felt a bit too open for our liking, but that seems to be the norm at many all-inclusive resorts. The food was fantastic—Himitsu stood out with the absolute best service and amazing food, followed by Portofino and Seaside Grill, which were also our favorites. The pools were all great, and the entertainment staff during the day were energetic, fun, and made our experience even better.

Giedre Raugeviciute

I deeply regret choosing this resort for our family New Year’s vacation. The location is remote and isolated, and the entertainment is almost non-existent. The New Year’s celebration was offered at an extra fee of $179 per person, but the show, food, and overall experience were extremely disappointing. The food was below average, and the service in the restaurants, bars, and everywhere else where service was required was subpar. There is literally nothing to do except lie on the beach or stay in the crowded pool. Beach lounges were very difficult to find, especially shaded ones, and the staff did nothing to ensure that guests could secure a chair in the shade. If your dream vacation is to spend days near a mediocre beach, in a relatively unclean and very boring resort with food that neither looks nor tastes good, then Dreams Cancun might suit you. Otherwise, I strongly advise against it. We booked through Hyatt, and it is a shame that Hyatt has tarnished its reputation by affiliating with this resort. This is not a 5/4 star resort. With what is available/quality/service 3 should be should advertise. Do not be fooled by thinking you will find a 4 or 5 star resort!

Amanda Isaksson

Our family of four had an incredible experience at Dreams Riviera Cancun in Puerto Morelos. The resort is close to the airport, the entire resort was clean and well-maintained, the service was top-notch and professional, the food was delicious and we never had to wait to be seated at the restaurants. We felt, safe, well cared for, and had a relaxing and fun trip. The resort campus was small enough that we didn't need a golf cart to get around but big enough that we did not get bored during our 4-night stay. The pools were warm, clean, and well-staffed. We enjoyed the night-time entertainment as well. Our kiddos are 6 and 8 and did not use the slides/kid pool area, but were entertained by the beach, ocean, and swimming pools. The beach had some seaweed, but was cleaned every day by a large tractor and didn't stop us from swimming! I cannot leave a review without recognizing the incredible and dedicated staff who took exquisite care of us during our stay. The wait staff at the restaurants - Gilberto, Iracema and Edy at the World Cafe, Santos and Wilder at the Seaside restaurant; the gift shop attendant - Antonio; at the spa - Esperanza and Wendy; room service - Julieta; Jonathan on the pool deck; Alexis at check in. They were all dedicated, joyful, and kind toward us. Thank you.

Tonya Greene

My experience is based on upgrading to a preferred room, which i highly recommend! You have access to a private lounge that has top shelf alcohol and food throughout the day as well as personalized check-in/out service. There wasn't much entertainment, and the food wasn't all that great (with the exception of the Seaside Grill!). It is also a family-friendly resort, but I didn't take my family and still enjoyed myself!

Kathryn Baxter

This is our second trip to Dreams Riviera and it exceeded the expectations even coming back! The VIP services for Preferred Guests are amazing and Victoria was such a help this time! Their attention to detail and point to make everything special is always felt and reflected. The room itself was amazing, our view was perfection being ocean front. The beds are comfortable and the room itself was so spacious. Our house keeping was always on point and turn down service was the cherry on top of a long day of relaxation. Everything was seamless and they made a point to leave champagne for us one night without asking, knowing we were celebrating our anniversary. The resort itself is very clean and the food was delicious, specifically at Portofino! The outside bar staff was delightful and always gave us a good laugh. Nothing short of amazing! Highly recommend.

Jerry Situmorang

In November 2024, my wife, sons, and two sisters and I visited this location for five nights, and we thoroughly enjoyed our stay. The food was excellent, particularly the hibachi, steak, and Italian restaurants. The staff were incredibly kind; Alejandro, in particular, provided exceptional poolside service each day with a welcoming smile, and his dedication was evident. The ladies who cared for our children were wonderful, providing engaging playtime and craft activities. We appreciated the nightly entertainment and found both the pools and the pristine beach to be delightful. We had no complaints during our stay. However, should we return, we would likely limit our stay to three nights at most, as we felt ready to explore other locations after the fourth day. Definitely a great place to stay!

Daniel Johnson

The location is great, and for the most part, the staff does their best to provide a good experience. However, I encountered a significant issue with mold in both the rooms and restaurant ceilings. Despite bringing this to the attention of the front desk, the only solution offered was to switch rooms. We viewed three different rooms, and all had visible mold. The one we ended up with had the mold covered up better, but it was still present. For individuals with mold allergies, this can be a serious concern. Unfortunately, I’ve been experiencing difficulty breathing since my stay. I would advise caution to those considering booking here, particularly if you're sensitive to mold. It's worth looking into alternative accommodations. UPDATE: I will add that the hotel staff reached out and made my last night more enjoyable with a cleaner room. That being said I think the service just needs to be more consistent amongst all of their staff. I was told the buffet area is in the list to be remodeled.

Saleen Hernandez

I am very pleased with this hotel. Extremely clean. The staff is very friendly and very attentive. I had a great relaxing time here with my boyfriend. We went to TRS Yucatan last year and it wasn’t a great experience at all for an expensive place to be. We didn’t have any issues here making reservations. There’s close access to the beautiful beach. And also across the street you can find little shops to souvenir shop.

sarah

Second time here and it just gets better! The trip started off so well with the check in with Veronica at the preferred lounge. She was able to accommodate my requests and made sure our stay was as great as possible. Food was delicious as always, but the beach service was extra special with Magaly. I can’t wait to go back! Thank you, Dreams Sands team.

Tung Tran

My overall experience is 5/10. Been with the club for almost 7 years now. Room service and other hospitality was excellent. However, they turned down our request for late check out. First of all, my tier of membership has the late check out perks. Secondly, we booked 2 weeks in advance with that request. The management has to do better. The resort is not that crowded too. Spa is not up to par with the price. Romantic dinner set up was ok, food was terrible though. Nothing special about the food or drink. Kids club here is the best. Lots of show and activities too. Location 9/10 Beach 9/10 Room Service 8/10 Food 6/10 Unlimited options 9/10 Drink service and option 8/10 Kid friendly and kid club 10/10 Activities and shows 8/10 Front desk 1/10 Paid services including spa and romantic dinner 4/10

Adam Stinziani

The food is great, the tequila is better, but Sam is the best! Staff were so kind and welcoming, and while being new, Sam spread so much happiness and positivity! Make sure to visit Lily in the morning, she will always make sure you have a spot by the pool! Luis took great care of me during my stay, many thanks to him again! Whether you like dressing up for theme parties every night or just like dancing with a bunch of crazy party people, this place is for fun and joy! My only quibble, elevators should have at least one resting at ground level!

Jo Daloisio

My partner and I are staying here for 5 nights. It is a very fun time. It has rained every day of our trip but the staff here has made sure the party rages on. We enjoyed the food more than I thought- Sea Flirt is great. Whether you're looking to relax or party there is something for everyone. Hayver has been very helpful. We will definitely be back.

Joe Cattaneo

We were scammed by their “Sales Manager” Luis Felipe who promised us that with purchasing a “Premier Membership” for $10k+ we would be given 2 “free” vacations, 1 of which we could use to travel to any hotel or resort around the world, we questioned him multiple times on this and he assured us that it was true and real. He also promised us being able to book an 8 day, 7 night hotel or resort stay with their vacation partner “Beyond” at any hotel or resort around the world (120 days worth of these 1 week stays for the package he sold us) for $10k+. We ended up putting a $3k+ deposit down to start the membership. 1 month later we tried to book the 1 week free vacation he “gifted” us for signing up and we uncovered what is an absolute scam of a membership. It is a simple time share scheme (scam) and nothing like what he told and promised us it would be. We made it absolutely clear we wanted nothing to do with anything like a time share scheme. We were outright lied to and after weeks of trying to communicate this with him and other Premier staff in different departments they have taken zero accountability for their actions and continue to be silent on my request for a refund and to cancel my membership. Premier… do the right thing and give us our money back for selling us a lie. Future potential Premier Members… you have been warned, these are absolute scam artists and you won’t know it until it’s too late. The moment you hear anything about a Premier Membership offer… run! Extremely unfortunate because we genuinely enjoyed our first vacation there, after this though, we will never set foot in Temptations or their Desire resorts ever again. Bad business karma is on its way… Attaching screenshots of communications for proof of the above.

marilyn poterson

Went for NYE24. Had an awesome time with great friends. This time we went for the couples massage. Marta and Carmen were awesome. They hit every trigger point. And later that same night we hung out with Samantha, one of the Play Makers, on the dance floor. Our butlers were awesome, very attentive and caring, Yamy and Ivan, thank you. We was just a great way to bring in the 2025 New Year.

Tania Kaigler

Beautiful grounds! I must say I've of the main reasons we became members was for the butler service. They make life easier and keep you in the loop and able to enjoy so many things that we would have missed without them. OSCAR AND YUSAFF were an amazing team. So very polite and attentive and friendly. We never felt like we bothered them. we felt so welcomed and appreciated. Patty in sales is phenomenal! She was so forthcoming and truthful and really encouraged us to make the best decision for us! We appreciated the transparency and guidance!

Suhani Patel

One of the cleanest resorts we have been to. We stayed at the secrets side - guests also have access to Breathless from this side. The Rosewater restaurant for breakfast and lunch was amazing, they had quite a few vegetarian options as well. All the staff here are very friendly and welcoming! Only downside - the beach water is not blue (no worries because the pools are great).

kimi Naz

Two main reasons people look forward to an all inclusive vacation. The beach and the food. The beach is super short, water is black due to seaweed. you cannot walk the beach more than 100 feet on both sides as it hits a wall in the neighboring properties, due to the beaches being short. The food is not great. For a five star, you do not have the luxury of option. If you have been to other five stars you’ll know the difference immediately. The hotel also does not have that grand lobby that is inviting. Feels like a corridor, It’s a bit confusing tbh. Look the staff are lovely and the exterior ground are well kept. Rooms were clean. In the category of five start hotels, I give it a 3. You simply get what you pay for. Also this is a Hyatt chain.

Annie C

If a relaxing yet fun vacation without hearing kids scream at the pool All day is what you want; this is the place. Party side when you’re feeling it and quiet side when you’re not. The food was top notch and so many choices. Booze was top shelf none of that watered down nonsense. And staff… above and beyond 100% of the time. From Bryan at resort concierge and Adrian poolside, bar staff Mar, Cruz, Horace. Buffet staff Pascal. Entertainment Erik… Honestly I was so sad leaving. Already planning my return.

Janine M

We had a fantastic stay at Secrets. Our room was amazing, spacious and modern with a nice tub on the balcony. We were in building 3 which was a great spot as we were super close to the preferred club lounge and accessing Breathless too. The food and drinks are good - lots of choices. The interior of the restaurants is very nice and have great aesthetic and vibe. Service was fantastic at this hotel. Particularly the drinks and food service at the Secrets pool.

Max Mahlke

We recently stayed at Secrets Riviera Cancun, and we couldn't have had a better experience. The resort itself was wonderful, and the staff went above and beyond to take care of us, even when the weather threw some challenges their way. A special shoutout to Luis, our bartender at the Preferred Bar, who really elevated our stay. He was always attentive, answered all our questions with a smile, and made sure we enjoyed our time. The Preferred Bar was a highlight for us, as some of the other bars were a bit overcrowded, but Luis managed to create a relaxed, enjoyable atmosphere that made us feel special. The entertainment team also deserves recognition. We had an absolute blast with the nightclub activities—karaoke, the silent disco, and a fantastic cabaret show. They brought so much fun to our evenings! And finally, the food! Every restaurant we tried was elegant and served absolutely delicious dishes. We couldn't pick a favorite—they were all fantastic. Thank you, Secrets Riviera Cancun, for a memorable trip. We'll definitely be back!

Daryl Toci

Please read before you book!! Apparently the staff at this place went on strike a little while back. I'm not sure how it shook out but basically everyone that used to be friendly and helpful and nice must have got fired. The property is still very pretty it needs updating but still nice but the food is mediocre at best. Just really bad customer service. Why have front desk people that care nothing about customer service or try to be at all helpful. Any small thing you need you will be directed to someone else and that person will tell you see another person or they too can't help. Almost the Worst customer service I've seen. Also check your credit card for fraudulent charges! Was charged money after checking out and settling bill with the front desk they charged my card another charge for more money. Called to ask what for and they can't tell me apparently I have to send an email...what a surprise they can't help again!! Save your money for somewhere that appreciates your business, because this place ain't cheap to be treated this poorly. Everyone we talked to at the resort commented that it has gone downhill since last time.

Goutam Ghosh

positives: 1. location and view 2. beautiful pools 3. kids playrooms negatives: 1. food: The food in the buffet is terrible. The staffs are not trained to work in a '5-star' level hotel. The restaurant food is better but it is very difficult to get reservation. You have to reserve 2 days ahead. You might to have to wait for the buffet for 20-30 minutes in pick hours. If you care about having good food then don't go there. 2. spa : the facility is good but staffs are not trained for massage. They don't know anything about massage. 3. safety: if it rains it is very risky to walk around. The stairs and the door front gets flooded and they don't care about draining the water even after the rain stops. You have to bring you own umbrella, the rooms are not connected. We had to walk to our room in rain in the midnight. 4. They have golf cart for roaming around, but you might have to wait for a long to get one. 5. resort credit: resort credit policy is a scam. Do not fall for this trap. You can use these credits for very limited things. They increased the price for those things very high and you have to pay the tax for that. For example, you can use your credit for massage which costs around $400, you have to use 400 credits and around $80 tax. The regular price of a massage is around $80.

Christine N

Negative: Unfortunately, the experience is marred by poor customer service. Both the front desk and sales teams exhibit rude behavior, with an emphasis on upselling, which detracts from the overall atmosphere. They start with we are fully booked but you will have the room you booked once we get it, in mean time we will provide roller beds. The pool, while advertised as heated, is disappointingly cold, and the beach water is full of seaweed, making it unappealing for swimming. The shuttle service is inefficient, often taking far too long to arrive. Making a reservation for dinner is difficult as availability is limited, with the hotel frequently being fully booked. While the buffet is open, the food is bland and lacks flavor, falling short of expectations. The constant excuse of "peak season" seems to be a catch-all for every issue. Public relations customer service does not care to resolved issues and often say we will provide you resorts credits. Resort credits end up costing you more than what you can pay for other tours and spa service else where. The waiting staff is overwhelmed. Customer service does not offer any solutions. Overall, if you're looking for a relaxing experience, this may not be the ideal choice. Positive: The hotel offer a clean, spacious environment . The housekeeping staff is exceptionally friendly and attentive, ensuring comfort throughout the visit. the coffee shop on-site is charming and a delightful spot to unwind.

Pradeep R

Great service, average rooms, and horrible restaurant reservation system summarizes our stay. The staff are amazing. They take great care of you and make sure your stay is as comfortable as possible. The rooms are below average. The ceiling light in the bathroom was leaking water and we were very stressed about a flooding. This made the bathroom unusable for us as it was dripping water and we were worried the kids would slip. This created a lot of stress for us. They fixed the issue after reporting it, but this is not the experience I expect for the price I pay. Very disappointed. The food was amazing throughout the resort, however the reservation system is a nightmare. What is the point of having these restaurants if you can never successfully make a reservation. We are supposed to be on the app at 7am everyday and be lucky to get a reservation. Very stressful and ruined our vacation. We were stuck at the buffet for most days. I wish the rooms were safer and the restaurant reservation system was more usable. I want to visit here again but my recent experience here is giving me second thoughts.

Brianna Rivers

If you want honesty. this hotel is awful at responding to issues. our shower was randomly flooding and we tried reaching 5 different lines and couldn’t get in touch with anyone. I recently had surgery on my leg and due to flooding i fell and slipped on my injured leg. I called an hour ago and am currently still in my bed waiting. I am not one to leave a review but i am absolutely baffled by this hotel. I called the emergency line, house keeping, concierge, etc. might not seem like an inconvenience for you, but in light of random casualties happening. I thought it might be helpful for people to know. My family and I will NOT be staying at this hotel again. I had even left our room on DND earlier and workers still came in our room on two separate occasions after i had talked to front desk about not needing cleaning since we are not here for long. I have a hearing impediment and need a cochlear impact to hear, after my room was cleaned while it was on do not disturb my external cochlear implant was moved in my room. normally this would not be a problem if i didn’t rely on that to hear. this hotel has brought a lot of concern and anxiety on what was supposed to be a calm relaxing trip.

Jaclyn Gonzalez

The Excellence Riviera Cancun knows how to provide luxury and good service! We stayed in a swim up room. Our patio has a hot tub, comfortable lounge chairs, and opens to a beautiful lazy river that has pool areas throughout. Water loungers are provided. The beach is beautiful, clean, and there are plenty of loungers with shade. As soon as you enter the pool, lounge on your patio, or grab a lounge chair on the beach, a waiter will ask if you need anything. We also loved all of the restaurants. There was delicious steak at Grill House with attentive service from Amelia, sushi at Spice Restaurant, lobster tails at Lobster House, and a late night juicy burger to name a few. There's also a coffee house! All of the staff were great. The night performances were top tier. I also could not believe how spacious and uncrowded the resort felt. We can't wait to come back!

Margie Rice

Beautiful resort, very well maintained and clean. We booked a king excellence club ocean front room and received a 2 queens. Had to move the next day to get a room we paid for. Service was hit or miss. Buffet was marginal at best for lunch. Opened 10 minutes late and grill wasn't on to cook fajitas. Good drinks. Lobster house and hibachi were our favorite meals for dinner. Spa was great. Excellence club had heated pools thankfully. The main pool with swim up bar was not heated and too cold. Wish the lazy river was heated also. Beach was beautiful and clean. Will try a different resort next time.

C M

We were there over Christmas and booked a Club swim out. Nice sized resort- not too big or too small. It is kept very clean. Service was great and friendly staff. I have a food allergy and they always confirmed it when we went to any restaurant which was reassuring. We went to The Grill on Christmas for dinner and Juan was our waiter- he gave us excellent service. I would recommend this resort.

Kristy Schweitz

Wow! Excellence Riviera Cancun was a dream! We visited over New Year's Eve to celebrate our wedding anniversary and to get away from the cold Midwest and this resort blew us away! The location, views, entertainment, and relaxation was incredible, but the top thing this resort offers is the outstanding level or service and staff. We'd like to shout out some of the following: Francesco at the French restaurant, Ramon at The Grill, Alexa and Lucia in the Excellence Club, David who oversaw much of the resort, the cleaning staff, and so so many more. Please go to this resort if you want a taste of paradise, while also meeting some of the best people around!

Sanders Martini

Awesome resort! Amable kills it at the pool and never leaves you wanting and remembers your drink from the first time you order it until you leave. Luis and Rolando are incredible at the club bar and make you feel welcome and happy to try out new drinks and love to talk about what they do and are very knowledgeable. David was an excellent bellhop and made sure the trip started feeling welcomed and at home. Highly recommend

Sami Abu-El-Haija

Food is decent overall. However, we got a long hair baked inside of the pastry (at the Grand buffet breakfast). The pools were not heated (not very clean either). The room wasn't very clean (top shelf has SO MUCH DUST) and we saw ants and spiders. heating unit does not function (we came here in December and a notch of heat through the night would have been ideal). check-in took about an hour. Restaurants are usually somewhat empty yet any simple order takes about 45 minutes to arrive. We checked out a day early because we didn't get the 5-star experience that we expected. To top-it off, the check-out process was not smooth. My wife took off her resort bracelet at the room as we exit. They wanted to charge us for not having it on check-out. We said "we will not pay, we are leaving". They said we will not be able to leave the resort. We called 911 and things got resolved (thankfully, we are US Citizens though we never wished we would play that card). Lastly, they will ask you to become a member on your first day. I advise against it (or at least, schedule the tour for your last day not your first day, perhaps your experience will be better than ours).

Danielle Kay

WOW - I have to admit, I got into my own head about the reviews I was reading here just before we left for our trip, but those fears were assuaged when we checked in and spent a week here as a family of four. This is the only resort I've ever been to that I can confidently say I would return to. Some of these negative reviews are so laughable; let's go through a few: 1 - "It took forever to walk/get to my room/the lobby/anywhere." You chose to stay at a 123 acre property, literally the largest resort in all of Cancun, and you're whining that it took time to get to your room? Despite there being 12 passenger golf carts offering transportation every 5 minutes? Were you hoping to teleport? We never waited more than 2 minutes to be picked up, regardless of our intended destination. Yes, things are far, because you're not at a 12 room boutique hotel. You chose this. 2 - "The beach was murky/gross/not crystalline blue." Yes, it's called nature, have you heard of it? Breaking news: the ocean contains plant life. Sometimes these wash up on the beach. More tonight at 6. In all seriousness, the beach was beautiful - the sand is super fine, tractors do passes in the mornings to remove washed up algae for the uber-privileged tourists, and there was never a moment where we felt we had to get up early and "save" a beach chair, because there were always some available. 3 - "We had to make reservations for dinner/we couldn't get dinner reservations." Yes, as discussed, you are at a hotel with 3,000 rooms and up to 10,000 guests at a time across all three properties. Surely you understand the need for restaurant staff to plan and prepare for the dinner rush? Opening an app and clicking "reserve" is too difficult for you? We stayed one week and I never had trouble getting a reservation at any of the restaurants. We tried a different one every night, it was amazing. It's all done through your phone, and one supposes that if you waited until 4 pm to attempt a reservation, you might be out of luck. But if you're a functioning adult who knows how to plan ahead, you'll be fine. 4 - "The room had issues I chose not to communicate to staff until I mentioned it in this review" I mean, these are hilarious. This hotel was incredible, the staff were beyond helpful and kind, my kids had the best time of their lives, the entertainment was amazing, the water park and play areas were life-savers, the food was delicious. If you need constant 1-1 attention, if you want a hotel whose amenities are all within spitting distance, if you can't manage to decide where you want to eat dinner without someone intervening on your behalf...cough up the money, get a butler and go stay at a boutique resort. The only issue this hotel seems to have is hosting guests who don't know how to manage their expectations. 5/5 - would return, would highly recommend.

Prashant Jolepalem

This is a very mid tier resort that is a 4 star hotel at best. There were many disappointing interactions with hotel staff throughout my stay and I have a laundry list of things I was not happy about. I’ll provide just a few highlights: It took forever to check into my room, no joke like 50-60 min standing at the front desk with a little kid after a 9 hour travel day. Just wanting to get to my room and relax before dinner, I was then forced to listen to a membership sales pitch. I politely declined about 6 times but he gave the hard sell and he kept asking me if I was sure that I didn’t want to find out more, after which I was less polite. The room we checked into was pretty dirty. Dust mites in the corners , wet floors , stains on the bedsheets. I asked for a roll away cot for my son and it had very clearly visible dust all over the frame and dirty looking sheets. I would never let my child sleep on something like that. The second bed they brought was also dusty, and when I checked under the mattress cover I found a creep looking live insect , I think a centipede. Obviously I wasn’t going to trust another roll away bed from them. I complained about the above to the manager and they offered another similar room and two spa services as compensation. The room was not available until 4pm the next day and the process to get our luggage shifted and get a new key was very convoluted so that was a big inconvenience. The manager said she would book the spa services for us , but did not. By the time I found out she didn’t follow through the spa was completely booked. She offered $100 off my stay which was a an absolute joke so I didn’t bother to respond. We did get a late check out for a $50 fee , but the least they could have done was given us that as a courtesy. Many of the staff were not exactly courteous and even openly showed annoyance with many of my extended family staying here. I would never return to moon palace grand or stay at another palace resort

Ameera M.

I just returned from a five-night stay at The Grand, and it was quite the experience! The resort has incredible restaurants, with the steakhouse being my absolute favorite. I went with a group of friends to celebrate a 40th birthday, and we had an amazing time. That said, staying for so many days felt a bit long—it’s definitely ideal if you love lounging by the pool or relaxing on the beach. The drinks were decent, though some of the soda was a bit off, but the staff and service were top-notch. Overall, I’d definitely return to this resort for another getaway!

ashlen james

We stayed at the Grand for a music festival that took place at Sunrise. Taking 1 star away because everything is quite far away, it is not super accessible, and it can be hard to find a golf cart (my mom had a broken leg and was using a scooter)- but all workers were very helpful and kind in assisting us to and from the different buildings. Just don't go into it thinking that everything is super close. 5 stars for the workers!!! I would give more if I could. Every person I met was so professional, attentive, and hard-working. Bring plenty of cash for tips because they deserve every bit!! Big shout out to Ernesto and Alfredo from the Unique Pool and Felipe from the bar in the main lobby- they were so nice and helpful. I am not too picky with food, I think the food was good overall, but some restaurants are better than others. The JC Steakhouse, Los Caporales, and Jade were my favorites. We ordered room service ahead each morning for breakfast(definitely recommend) and they were always right on time !! They also always picked the plates up in a timely manner and we never had issues with that! The beds were comfy, room was spacious- and we had 4 people staying in it!