Hersonissos

Jo Davidson

The location of the hotel is quite near local bars and restaurants. However, that is the only positive thing I can say. The room was not cleaned all week, the dust and dirt on the floor from when we arrived was still there when we left. Food is not great and staff were unhelpful. I will not be visiting that hotel again.

Angela Coates

After reading reviews before we went I was a little worried but when we got there it is a lovely adult hotel situated in a great location, close to the main street and seafront of Hersonissos. Clean and tidy rooms, with comfortable beds, bathroom was a little small but at the end of the day it is adequate for the purpose. We found the staff friendly and helpful, and they had prepared some food for us as we were arriving late at night, which was a very nice touch. Food and drink was pretty good but we did eat out too to try the Greek restaurants. All in all, we had a brilliant stay here, and the hotel served as a fantastic base for us to get out and explore the island. We would definitely return.

Daria Siemko

Rooms 🏢 Spacious, clean, no complaints regarding the standard. Medium-sized bathroom – for bigger people it may be hard to manoeuvre, e.g. while changing clothes. On the good side – large sink; on the bad – the shower cabin floor edge is so low you have to be careful about the water flow. Other benefits: an air conditioner, a balcony with chairs and table, 2 large mirrors, a tea set with electric kettle (but why is it connected in the closet?), and a fridge that unfortunately gathers a bit of water inside. Area 🏖 The hotel is not too far from the beach and bus stops. Staff and service 💁‍♀️ The biggest benefit. Very helpful, quick with formalities. A few members speak Polish, including Mrs. Bogusia who provides advice on where to go, what to visit, how bus transport works, and much more. Big kudos for that. There is also one person at the reception and one at the bar who also speak Polish. Food 🍽 It is ok. When it comes to taste, everything is quite good or often even delicious. The thing is.. the choice. The most humble is breakfast. There is of course everything you need for a sandwich, cereals, dried fruits, pancakes, beans and bacon (quite English breakfast elements), but for vegans/lactose-free guests it may be a little monotonous, with the selection limited to fruits, bread, and raw vegetables. Lunch and dinner are more satisfying, with options changing more often. There is a lot of meat but also vegetable-based dishes, although sometimes the balance is not even and one predominates over the other. A big plus for Greek night every Friday with a delicious feast. Other 🎶 Plus for events like saxophone play at the bar. Overall It is definitely a recommendation for Poles who are not so fluent in English nor have much experience with holidays abroad.

frank holby

We have had a fantastic holiday in Crete, The hotel staff are very friendly and helpful. The rooms are small but very well maintained and very clean. Room service comes everyday and a good supply of fresh towels are never a problem. There has never been a race to the sun beds. 2 pools have enough for most sun bathers. Although the pool around the back is cold compared to the main pool. The bar staff are fantastic, well done to George, Paulina and Manos for having a smile and a joke with us. You helped make the holiday enjoyanle. No one can complain about the food, the selection was good and it changed every lunchtime and evening. The deserts are fantastic 😍. Again the staff in the restaurant was helpful and polite. And even at busy times there was enough tables. The all Inclusive drinks are standard fayre, drinkable without being fantastic. You can upgrade to named drinks but it didn't look value for money. The hotel is well presented , clean and tidy with air con in the rooms and reception area. It's us located a few minutes walk from a multitude of shops, cafes , restaurants and bars. With the beach oy a fewinutes more away. The bar which is by the main pool has snacks during the day including ice-cream. It stays open quite late but all inclusive stops at 1pm. It could do with some of the sun beds being moved and a few more table and chairs being put out in the evening though. Friday night is BBQ night by the pool with traditional cretian dancing which we enjoyed. Definitely had value for money here and would highly recommend to anyone thinking of this hotel, definitely book. Very happy with our experience at City Green . Thank you very much.

gaynor rothery

Think about what you really want from your holiday! Do you want decent food. Good location. Good staff, wine and biscuits on arrival in room (some did),choice of pools then it may be ok for you...think again if you want to constantly ask reception for room cleaning,towels , soap,toilet rolls,a decent quality of drink then it's not for you. Rooms have wardrobe space, a cube 2 drawer and a desk with 2 drawers for storage. Shower is tiny with a curtain, decent hot water pressure for 1, cool to cold if 2 want to shower in succession. Decent hair dryer. Towels changed once in the week , we asked them not to be picked up off the floor and rehung! Beds comfy changed once in the week after asking ,no floor cleaning or balcony all week. Kettle inside the wardrobe plugged in, no cups ,dirty spoons,2 tea bags no coffee no milk,scruffy drip tray. Air con very powerful inside and drips on balcony outside very slippery. 4☆ would normally have complimentary water in fridge perhaps box of Tissues and more than a soap dispenser in shower and sink.i have posted pictures of rooms etc...now after all that we Did enjoy our stay but have mentioned to jet2 to relook at the ratingASAP they downgraded it from 4☆ to 3plus last Dec we think 3☆ tops maybe because paying tourists tax of €70 for the week the Greek authorities get more in taxes if they overrated thier hotels, we were told its going up to €15 per day next year . The 250mtr walk from main road up a slight hill may prove a struggle to people with walking difficulties its a lot further in reality and it's not disabled friendly unfortunately so please read all information before booking. This was our opinion make your own mind up reading reviews. it could be a hidden gem if the paid more care and attention to small details. Really could be..shame tiny things let it down.

P. E.

For a low season price it's a very good place. Spacious room. If you take a room with the yard view, it's gonna be quiet at night. A few steps and you're at the sea. I'd definitely come again, it's a good, budget friendly place. 👍

Mike Dave

Basic rooms are in need of an update. The bathroom is the same needs a renovation . Everything you need is in walking distance. Beach very close, so are the shops. Owner always there till 5 pm for questions and directions. For breakfast and lunch , ood cheap food. Tip. Use the rrooftopterrace for sunbathing when it's windy.

Jennifer A KresseRodriguez

Manolis was amazing and so was his team. He told us about a beautiful rustic beach where we snorkeled in crystalline waters right off the shore. There were lots of gorgeous fish. The place was just what we were looking for. The price was incredibly good. It was super quiet. I love Hersonissos- I'm referring to the quiet part where Klery is. I highly recommend the self service restaurant called DAVID. They serve Cretan food and it is so good I'm still dreaming about it.

Celeste Settembre

Very close to the beach and the restaurants. Dirty rooms from the first to the last day of my holiday. Old furniture. I refused to have breakfast in there. A real nightmare.

Zuza W

Very nice hotel, clean rooms with air-co, talkative staff, good prices in the small restaurant (food was not so bad and well-sized portions; I had really cool iced cappuccino) and very close from beach, restaurants and small shops (lidl 10 minutes far by walk).

Vladyslav Khmelnyk

We stayed here last year and it was amazing. Great service, wonderful people – especially the bearded man at the reception, the older gentleman from the service team, and the Albanian bartender – greetings to all of you! We wanted to come back this year but unfortunately couldn’t make it. Breakfasts were excellent, the atmosphere during Euro 2024 was fantastic. We really enjoyed the billiards, the bar, the good food, and the perfect location close to everything.

Dan Nemes

Really nice place for a hotel, 5 minutes of walking till you reach the beach. Shops even closer, not too loud at night so you can sleep Pool was really nice, exactly what you need in the afternoon before dinner. Open hours for pool are from 10:30 till 18:30. Really nice dinner, you can have spaghetti, you can have French fries, different kinds of meat but really wonderful cooked. The rooms are ok, the bathroom is quite small. Rooms are equipped with ac, fridge, safe box, tv. The staff is really friendly and will assist you in any way poasible.

Wahrheit Kommt

Dear Sir or Madam, I would like to share my honest feedback regarding my recent stay at your hotel. We arrived at 11:00 a.m., but unfortunately had to wait until 3:00 p.m. to check in. After a long journey, this was quite inconvenient. When we finally entered the room, we were extremely disappointed. The condition of the room was unacceptable – to the extent that I wouldn't even let my dog in Germany sleep there, and I say that without exaggeration. One of the most concerning issues was the shower. Due to the extremely thin shower curtain, water flowed directly into the room while showering, causing significant mess. In addition, there was visible mold in the shower area. As a result, I felt physically unwell – in fact, I was sick to my stomach, something that has never happened to me in a hotel before. The dining experience was also far from what we expected. Although we had booked half board, we were charged extra for drinks in the evening – a practice I have never encountered in over 25 years of traveling. The quality of the food was disappointing as well; it was neither visually appealing nor appetizing. Even the birds I tried to feed some of it to refused to eat it. I am not someone who complains easily, but in this case, the conditions were so distressing that I felt compelled to speak up. Unfortunately, under these circumstances, I cannot recommend the hotel. I sincerely hope that you take this feedback seriously and take the necessary steps to improve the experience for future guests.

Elena Stefanovic

the hotel was great, good food and good location. but the staff is definitely the reason i’m giving 5 stars ESPECIALLY because of Ele the receptionist. he was so sweet and really fun. definitely made our stay at this hotel 100 times better, it wouldn’t have been the same without him❤️❤️

Sarah Mcleod

Terrible hotel, staff quite unhelpful. Rooms are basic, do have air-conditioning and a fridge, the shower has good pressure but beds are hard. The room appeared to be cleaned each day but all they really do is empty the bin and attempt to make the bed, twice the sheets were folded up and left on rge bed. Only received 2 new towels in a week. Continental breakfast was basic but reasonable, however the evening buffet was dreadful, cold, tasteless, and made up both feel quite ill, so half board was a waste as only ate the breakfast. Avoid the downstairs toilets as they are dirty, smelly and full of mosquitoes.

Timea McCullough

Where to start. Despite it says 4 stars hotel is not 4 stars as you would expect. Rooms are basic. No internet in the room that is decent and if you want some you need to pay 2 euro a day. Staff is not overly friendly. Many times we felt rushed or almost like they wanted to get rid of us while we were eating/drinking. Not a big variety for the breakfast. Food is not bad but not amazing either. I was missing fruit during the afternoon. Coffee is just instant if you want any better you need to pay. Despite you pay for the holiday at the check in you will find out about additional payments which is 10euro a day. Hotel is on a small hill. There is no access to the beach from there or near by. Most of the coast is built with resort and hotels and they will not let you on the beach. All over not the worst or best place. Average, basic. But despite that hotel was buzzing, full of people, booked out.

Nichola Wallce

I stayed at this hotel for a week, and the experience was truly made easier thanks to the incredible staff. They went above and beyond to assist me-making phone calls on my behalf, helping with directions, and even supporting me with paperwork, all despite the language barrier. George, in particular, was exceptionally kind and understanding during a very difficult time for myself. I'm so grateful for the care and compassion shown to me. The room was spacious, cleaned daily, and very comfortable. Housekeeping and bar staff were all friendly and welcoming. The food was good freshly cooked in front of you on the grill and plenty to choose from. Excellent service all round highly recommended for their outstanding service.

Agnieszka Kuchczyńska

I recently came back from a week stay at the hotel - my mum and I loved it! The room was available much earlier than check-in time, had a balcony with beautiful view over the sea, was spacious and clean. My favourite meal was breakfast but lunch and dinner were also lovely with huge varieties of dishes. Bar staff (from Cristina during the day and both Manuels in the evening) were a delight, always smiling and accommodating. The pool area was very tidy with lots of free space. The hotel is up the hill but the view is worth every drop of sweat. There are two beaches nearby (for me and my 70 years old mum 20 mins walk is nearby) with clear and warm water. We never went into town as there was no need - everything we looked for was at the hotel. I highly recommend the Semiramis Village!

Aiden Barker

We stayed for 8 nights at the hotel. Before arriving the reviews had me skeptical but when we stayed for a couple nights I didn’t see anything massively wrong. The stay could’ve been better due to our neighbours being extremely loud and rude and the rooms are very echoing so beware if you do stay. The food was fairly good but the breakfast was on point, service was good and our room view was amazing looking right out to the sea. The real question is would we come back…I’m not sure due to what happened on our stay with the neighbours and another incident it’s really left us In the movement of not staying but I’m not at all saying it’s a bad place to stay. But beware the hotel does state it’s “ all inclusive “ but if you want a cocktail or any other alcoholic drink instead of beer or wine you do have to pay extra for each drink

Stephen Porter

Great hotel for a chilled and relaxing holiday. Rooms were cleaned daily and plenty of towels. Pool and bar/restaurant had mountain and sea views which is lovely Close to the lovely and lively town of hersonissos and malia...just a short bus ride away or an hours walk. Loads to do in the main towns. Staff were excellent and very helpful, especially Chris and lambrini. Bar staff are good fun and happy to help. This hotel is not 5 star, but it is very good 4star for the price.

Loving Life

From the moment i arrived at the Palmera Spa Hotel, i knew I was in for something special. The atmosphere is the perfect blend of luxury and relaxation, modern comfort wrapped in a serene, welcoming setting. Every corner of the hotel feels thoughtfully designed, from the tranquil spa facilities to the beautifully kept grounds. . But what truly sets the Palmera Spa Hotel apart is the outstanding service. Every staff member goes above and beyond to make your stay perfect, and one person who truly made my experience unforgettable was Ramona, the waitress. Ramona has a rare gift for hospitality she’s warm, attentive, and genuinely cares about each guest. The food and drinks were another highlight. Fresh, beautifully prepared, and always served with style. In short, Palmera Spa Hotel is a dream destination. Come for the spa and the luxury, but stay for the exceptional people who make it feel like home. I would like to pay particular thank yous to karyna and malamo who were amazing and who welcomed me to the resort and dealt with any questions I had. Thank you to all staff at the Palmera I will certainly be returning if I visit Crete again.

Revital Isabel

Best location for sea lovers! Room with sea view. A bit noisy at night from the restaurants below. Spa is really great, had a massage with Nikos, suoer kind and knws what he's doing; it was amazing.Highly recommended. Some of the staff at front desk are super nice, others not so much. But not rude, just seem impatient. All inclusive meals are delicious all around! Good job. Very nice staff at the dining room. Overall very satisfied.

Nick Fryatt

Wow, where do I start . Such an amazing hotel and a class 1 atmosphere, the only thing that beats these 2 things are the staff. We’ve never been to a hotel where you feel so welcome and everyone is your friend . We genuinely felt like the staff were sad to see us leave and gave us an amazing send off . From the GM of the hotel to the cleaners we were made to feel so welcome. Big shout out to all the bar staff, boss man, hotel manager, ladies on reception and especially to Romona ( brilliant at customer relationships) and Ali & Nico in the restaurant. Ali’s cooking was second to none and what a legend mr Nicklaus (Nico)is who looked after us incredibly and the funniest man ever, thank you We couldn’t have asked for a better holiday and everything was perfect Thank you Nick & Laura

AMS

I stayed here for a midweek in August and overall had a pleasant experience. I received an upgrade to a sea-view room, which was a nice surprise, though it did come with a lot of evening noise due to the boulevard activity below. The room itself was comfortable, but a few areas could use maintenance — for example, some musty spots and cracks on the bathroom wall. Daily cleaning was a big plus and was done well. Reception staff were excellent: friendly, attentive, and helpful. However, the restaurant staff were less so. Service was slow, both in taking orders and clearing tables, and they weren’t particularly welcoming. As a hotel guest booking directly through the website, I was supposed to receive a 10% discount in the à la carte restaurant, but it wasn’t always clear if this was applied since staff never asked or checked. Breakfast was decent, with the same selection each day. The main issue was waiting for drinks(coffee, juice, etc) since only one employee was preparing them, which created a line every morning. Finally, I noticed that other nearby rooms had a drying rack for clothes, while mine didn’t receive one until the day before checkout. A thoughtful gesture, but it would have been better if noticed earlier. All in all, a good stay with friendly reception staff and a great view, though service in the restaurant and some small maintenance issues could be improved.

Laura Heathcote-Smith

A truly relaxing experience from start to finish. The hotel was clean, food was amazing but the staff really made it a trip to remember. Everyone was friendly and welcoming, within genuine smiles all around. The location was central without being busy. Beautiful see views and an abundance of watersports within walking distant. A perfect place to relax and unwind and enjoy all Crete has to offer.

James Bowling

Where do I start. When we arrived we was asked if we would like to upgrade our room and we said yes after reading all of the reviews online and it’s a good job we did. The food was something I wouldn’t feed my dog, chicken was pink, nothing had flavour, and the drinks. The drinks were absolutely shocking. We ended up eating out every night although we booked all inclusive. How this hotel got 4 stars in any country baffles me. In the corridor at night you genuinely cannot sleep due to all the noise and the staff don’t really care. The sunbeds , good luck getting one that’s all I can say. The only good thing about the hotel is the sun. Below is some of the hazards that you need to be aware of, one of the main entrances there is just a loose hose pipe on the ground. The grids by the pool are damaged. Balcony well I think there are better views in a prison cell Just avoid this hotel at all costs

Bogdan R

Really bad experiences. We book a all inclusive holiday and this is how looks our room. This hotel is 2* not 4* and noisy as well. Door doesn't shut properly, you have to bang to close the door. The curtains on balcony doesn't lift up properly so you have to band to go for a cigarette on balcony. The mattress on our bed is bad, i have back pain after a night sleep 👎

Tea And Cake

This hotel is shocking. The rooms are tiny and as per the other reviews, they stitch you up with an ‘upgrade’ fee to get a shitty room. The food is disgusting and the service is poor. There is constant noise and the walk to the room is past the kitchen, housekeepers office, toilets and plant room. There is one bar which is outside, the clientele are rank and it has absolutely put me off Crete. Don’t bother.

Deborah Wise

Arrived tonight would have been nice to stay at the hotel. We booked 5 rooms a year ago and we have been split up and put in self catering apartments. Whilst we can use the hotel we couldn’t unpack as we were moving around the next day. Stressed is an understatement 😢

amira

Our stay at this hotel was nothing like what was advertised online — the rooms looked completely different from the website photos. The service was terrible overall, apart from one friendly bar staff member who was the only person that seemed to care. The receptionist was rude and clearly lacked any customer service skills. Room service never cleaned our room during the entire stay — the bed was never changed, and we kept waking up with bites all over us. The bathroom was disgusting. The shower was so small it could barely fit a child, and there was a drain in the floor where flies kept coming out. The toilet kept running all night until my friend fixed it herself. We also had a constant sewage smell both in the room and throughout the building. We were given “clean” towels, but they were clearly dirty. On top of that, one of the staff even walked into our room unannounced — and brought other people with him, which was completely unacceptable. The buffet was just as bad — very limited food, barely enough seating, and no atmosphere at all. We had to queue up for the buffet as well, so if you are travelling with a big group you are better off not eating because it would definitely be a problem. As they will definitely make a problem out of it as well. We were also harassed by the security guard. Who continuously asked us to move from the communal area where we were sitting and playing games quietly. Then proceeded to follow us when we were walking around the pool to get to the main building. Overall, this was one of the worst hotel experiences I’ve ever had. Poor hygiene, terrible customer service, and nothing like what they advertise. Do yourself a favour and book somewhere else.

Naveh Levanon

Beautiful resort with fantastic service. Rooms are simple and in a rustic style. The place is large and the staff gladly give you a ride in a golf cart if you need it (kids, elderly, bags, etc). Location is not directly near anything but Hersonissou is not far away and there is a great view north towards the Mediterranean. Kids’ room has crafts for kids every day and there are various activities on offer every day too. The staff is friendly, helpful and speak good English.

Elena

Beautiful hotel and super nice staff! The pools could really use an upgrade however, the outdoor ones as well as the indoor spa pool. They are very basic and outdated-looking especially considering this is a 5* hotel. The outdoor pools were freezing. For guests arriving in September and October, they should really be at least a little bit heated. The extra costs that come with this can’t be that high, as they would only need to be heated for around 1.5-2 months of the entire year. Pools are standard heated in other 5* hotels I’ve been to in autumn, from Egypt to Turkey. The pools were literally colder than the sea😢. The tiles also look outdated and cracks are on the sides of the pool - some nice new mosaic tiles would make the pools look 10x more luxurious, but that is a matter of taste. We did the cooking class which was fun, but for €60 pp I expected to do some actual cooking more, rather than just roll some dough and chop a salad. The location is ideal, just 20 minutes from the airport but very far if you want to drive to popular spots on the island such as Chania or Rethymno. Our room was upgraded into a one bedroom apartment which was very nice, however the flush randomly stopped working and my bf had to use his plumbing skills to fix it. On our last day we couldn’t get it to work at all. Overall we would definitely stay there again because it’s a quiet, green and beautiful hotel and the staff are very friendly. The cocktails are delicious too. The mini supermarket is also super handy to have. Small word of advice: for the apartments with a kitchenette you should put standard more dishwasher tabs in the room not just 2 as well as salt and pepper. Ours were empty.

Ori Goldman

We were three families on a 7-night vacation and booked a villa, a two-bedroom apartment, and a one-bedroom apartment. All the rooms were extremely spacious, with large balconies and big rooms. The breakfast was amazing – a wide variety of cheeses, vegetables, fruits, and desserts. The service at the hotel was excellent! Whatever you ask for, the staff will gladly help. There are small golf carts that take you and your luggage around the resort. There are two large, luxurious pools. This resort is highly recommended for families with kids – there are plenty of activities like mini golf, tennis, yoga classes, a gym, and more. There’s also a supermarket near the lobby with very reasonable prices – 2 euros for a six-pack of large water bottles, beers, snacks, and more. On Wednesday evenings, there’s dancing and a truly authentic and joyful atmosphere. The only thing that bothered me a bit was the noise from the cicadas – it’s nonstop. I’m not sure if this is common in all hotels in Crete, but in this specific hotel, the sound and amount of cicadas were very intense, and it’s hard to get used to it. The hotel charges a tax at checkout that isn’t part of the room price – 15 euros per night. Other than that, I highly recommend the hotel and its staff – we had a wonderful time and would be happy to come back again!

Leah Eggleton

We have just got home after a week at village heights and we couldn't have asked for more from the resort. From the moment we arrived the staff were fantastic so helpful, attentive and welcoming. Our suite was huge with two outside areas, 2 bathrooms and so lovely and clean the welcome package was a beautiful touch and housekeeping came every day with fresh towels, to empty bins and change sheets if needed. We came self catering and food and drinks are fairly pricey on site but they offer meal deals and you get a voucher for a discount on breakfast and dinner to use within the first two days. We chose to eat off site most the time or use the ample facilities in the room to make meals. The resort is totally out the way and high up so the view is amazing but it is very isolated, the free shuttle bus service is a god send we used this regularly and enjoyed trips to herssonissos, the beach and the old town. Taxis are also easy to find and most give you a card so you can use them throughout your stay. The highlight of our stay for my children were the pools, they are so clean and beautifully maintained and a lifeguard is always present so they were able to swim safely without me being in the pool at all times. One day my son did not get out for 3 hours 😅. There is so much more I could say but overall we had the most amazing week. Special mention to Thomais on the front desk who was the most amazing, helpful and informative member of staff I have ever met and nothing was too much trouble for her she is a credit to the entire hotel. Also Emmanuel on the pool bar was fantastic and brilliant with the children and his cocktails and special coffees are beautiful. Thank you so much village heights resort!!! P.s. I am ordering some star jasmine for my own garden as the smell was so lovely and will be a nice reminder of the time we spent there.

Lauren Bellingham

We had a fantastic week long stay at Village Heights. The setting is absolutely beautiful, with stunning views of the mountains. The hotel itself is gorgeous—modern, spotless, and really well maintained. Our room was incredibly spacious, clean, and ideal for families as it had a kitchenette with oven, toaster and microwave. The bed was huge and very comfortable, and the overall service throughout our stay was excellent. That staff were so friendly and couldn't do enough to help. The food was a real highlight—high quality, tasty, and with great variety at every meal. The cocktails were also delicious. A couple of minor points- the kids' pools were on the small side and didn’t have any slides or water toys. Also, the pools don’t open until 10am, which can be a bit late for families with early risers. However there is a great playground and kids club! The evening buffet doesn’t start until 7pm, though you can grab something from the Citrus Bar earlier in the evening. Overall, it was a wonderful experience and we’d definitely return. Highly recommended for families looking for a relaxing, high-quality stay in a stunning location.

Stefan

Our stay at Hersonissos Village & Bungalow was truly wonderful. The food was excellent and plentiful – from a rich breakfast to delicious lunch and dinner. The all-inclusive package is fantastic, as you can enjoy food and drinks from morning until late at night without any worries. The two pools are lovely, and the game room is a fun addition (with only a small fee per play), while table tennis is free. The views are absolutely breathtaking – we chose a sea-view room, and the upgrade was more than worth it. On top of that, we were pleasantly surprised with a fruit platter, excellent wine, and bottled water in the room. The main pool is spacious, ranging from shallow to deep (0.40 m to 3.00 m) and about 15 meters long, which makes it perfect for both relaxing and swimming. In the past we also stayed at Abaton, which is part of the same group. Of course, Abaton is in a different category, being much more luxurious, but we were not disappointed at all with Hersonissos Village & Bungalow. On the contrary, it offered everything we needed for a relaxing holiday, with great food, beautiful views, and excellent service. The rooms could benefit from a few small updates, such as replacing the older flooring and refreshing the bottom of the pool where the paint has faded, but this didn’t affect our stay Overall, everything was perfect, and we would highly recommend this hotel for anyone looking for a relaxing holiday in Crete.

Kseniia Didukh

We are currently staying at this hotel and everything is wonderful. Our room 2312 has a beautiful sea view, it’s clean and very quiet. The staff is extremely friendly. The administrator, Alex, did everything possible to check us in earlier than the standard time and has been very helpful with all our questions. The food is tasty and varied. We enjoy the white wine, and the local spirits make for excellent cocktails. We haven’t used the pool, as we came here specifically for the sea. It’s just a short 5–7 minute walk away, which is very convenient. This hotel is a solid 4-star option. We are happy and having a wonderful vacation here.

Simon Meisner

Very nice staff, clean rooms with (almost always) working A/C, nice view outside. Food in buffet is very tasty. The hotel ist very german/central european focused. The Cats were very nice too, we adopted two kittens!

Mihai Gorea

1 star The most disrespectful experience we’ve ever had We stayed at Hersonissos Village Hotel for what was supposed to be our dream engagement trip. Sadly, it turned into one of the worst and most disrespectful hotel experiences we’ve ever had. The cleaning lady clearly expected a daily tip and when she didn’t get one, she started acting out of pure spite. She ate the chocolates we had received for our engagement and left the empty boxes on the table, removed our shower curtain for no reason (flooding the bathroom every time we showered), and intentionally skipped changing the towels. On our last day, €50 disappeared from my girlfriend’s wallet, which was inside a closed bag in the room. When we went to the reception to report it, they didn’t even pretend to care. They laughed and said: “Why would she steal only 50 euros?” no apology, no empathy, no respect. It’s not about the money. It’s about how humiliating it felt to be treated like our experience and belongings didn’t matter. We left deeply disappointed and disrespected and I will always regret choosing this hotel for such a meaningful trip. If you value honesty, respect, and peace of mind stay anywhere else.

Lena Wedenig

we had such a good time. the view was breathtaking and the beach was nearby. the food was amazing and they had a variety of dishes. the nicest people work there and everybody was super friendly. we would love to come back again. miss it already🫶🏻

Reinz “Bunny” G

We recently returned from the Grand Hotel, and it was an excellent experience. It’s an affordable all-inclusive hotel with a friendly and polite staff. The room cleaners were always doing an excellent job, keeping the rooms very clean and tidy. The food was good, as expected from an all-inclusive buffet. However, our favorite part of the hotel was the splash bar on the hill. The bartender there was incredibly polite and helpful. The breakfast buffet was amazing, and it was our favorite meal of the trip. We also booked an el carte Italian and Greek meal, but we preferred the Greek el carte. Most of the guests at the hotel were French, and the only entertainment options were the aqua gym and darts. The pool was a major downside, as the water temperature was almost unbearable. The wifi was also almost nonexistent, except for the premium wifi that I received at reception, which only provided about 1 Mbps. This made it difficult to watch anything with the wifi. Overall, the Grand Hotel is a great place to stay, and we would definitely recommend it to anyone looking for an affordable and enjoyable all-inclusive vacation. Food 9/10 Staff 10/10 Drinks 10/10 Entertainment 3/10 Wifi 1/10 Pool 4/10

Kayle

We have just returned from the grand hotel resort. What makes this hotel is their staff all of them were amazing from the pool bar staff making the best icecreams. To their entertainment team luca and his team made our holiday in crete our children loved every single minute of the entertainment the animation team had put on. Pleanty of sunlounges around the pool the cleanliness of this hotel is fantastic. Life gaurds in the water park so friendly and welcoming this kids absolutely had a fantastic holiday here. The only thing I can say for it been a all-inclusive its was quite a stress on how we had to get our bottled water. The fridge in the room was only stocked with water when we arrived and we were only allowed to order a bottle each at the restaurant to take to the room. I've never had that before always had it stocked on the fridge but we got used to what we had to do but somthing I would change always have the fridge stocked with water. what makes this hotel is its staff and the service they give their customers highly recommended a visit. Thanks for a great holiday 😀

Iain McGowan

We have just returned from a trip here. The food and pools are excellent. Plenty of choice. All the staff were very friendly and helpful. A big shout out to both lifeguards who are the friendliest I’ve come across. Always smiling and getting involved with the kids (countdown on the slides when racing etc) The hotel is mainly French and German families. Whilst we didn’t have an issue here, our boys did struggle to make friends due to some language issues. Lots of food choices and the drinks were excellent. The only negative experience I came across, was the lady who took your photos on an evening when going for dinner etc. She wanted to take our photos. The next day, I did buy 2 pictures off here. But she was very annoyed and told me I was wasted her time (she google translated this). I found her rude. A last shout out to the staff for helping me on departure day with an issue for my son. What they provided us with, I’m very grateful. Thank you. We stayed in room 1001 and perfect location.

Murat Cesur

I have stayed in more than 100 hotels throughout my life, and I have never experienced a worse holiday than the one I had here. I have traveled to more than half the world, and yet this is the first time I have encountered such unacceptable service—both in terms of food and hospitality. To begin with, even getting a simple bottle of water was an issue. And let me clarify: I am staying here under an all-inclusive concept. Despite that, we couldn’t even get a bottle of water for our room. At around 9 PM, I went to the restaurant and asked for water. I was told, “Get it from wherever you had your meal.” When I went to the lobby, they said,“If you come from outside without having dined in the hotel, we cannot provide you with water.” 🤣 It was honestly shocking—they refused to give us water that likely costs no more than 30 cents. It was like a bad joke. As for the pool, it seems no one from hotel management has ever used it themselves. The entire pool contains salt water. Everyone I spoke with had similar complaints. Most guests were swimming with diving goggles—clearly not a normal or pleasant experience. The food was another disappointment. It was the same every single day, with no variety whatsoever. And what shocked me the most was that while guests were still eating, staff would begin clearing away the food and packing everything up. It was incredibly disrespectful and unprofessional. They give you a card, and there is a snack bar at lunchtime—but the snack bar is located only at the children’s pool. So if you are swimming at the main pool, you have to get up and walk all the way to the children’s pool. It’s completely absurd!!! 🤣

Vladyslav Zelenskyi

My family chose this hotel solely because of the water slides on the premises. The description stated that the requirements for using the slides were: 1) Children must be 6+ years old 2) 120+ cm tall (130+ cm for one of the slides) 3) the child must be able to swim independently, without adult assistance. My daughter met all the requirements. She can swim the entire length of the pool (25 m). When I came with my daughter to ride the waterr slides for the first time, the lifeguard told me that the first time my daughter had to go down the simplest (blue) water slide on her own, and if she could do it on her own, then she would be allowed to ride all the others as well. My daughter slid down without any fear, swimming 5 metres in the pool, where she could even touch the bottom. After that, the lifeguard told me that today she should only ride the blue slide, get used to it a little, practise, and starting the next day, she would be allowed to ride all the other slides. My daughter and I were upset by this decision, which contradicted what had been said earlier. The next day, she was again only allowed to use the simplest blue slide. The reason given was that she swam slowly to the shore, even though she and I did it in the same amount of time. Moreover, the requirements did not specify the speed at which a child should swim. Our holiday was completely ruined. Everything depended on the subjective of two people. When we contacted the reception, we did not receive the desired support or any explanation as to why these requirements were not specified anywhere in advance. This would have influenced our choice of hotel. This unfortunate situation, unfortunately, overshadowed all the other advantages of the hotel, and there were many. Unfortunately, I do not know the names of those responsible, because the lifeguards, for some reason, do not have name tags, unlike other employees.

Karyna Azarian

Really wish I could leave 5* but I cannot due to the state of the room (dated, bad shower pressure and no kettle, not to mention a coffee machine - that is, in a 4* hotel). I was sick and coughing so had to ask for a kettle which was delivered but further without a mug to make tea in. Breakfast food: savory - absolutely nasty! Sausages and cold cuts are made of the nastiest quality meat. Given that the hotel isn't that big, I was surprised it was so poor. Also no real choices of veggies except for some beans and sauteed mushrooms and cucumber - tomato combo, day in day out Sweet - delicious and plenty of choice but gets repetitive. Breakfast staff were fabulously efficient and very friendly. Thanks for your kindness guys Pool vibes are nice, DJ van be quite loud and annoying if you like to just lounge around and take a nap. Overall if you like me really love good quality breakfasts you could find it not worth the price, esp in high season I imagine Beautiful beaches are around 20' on foot and an okay-beach is 10 mins on foot. Amenities are all excellent and the rest of the staff is great too

Simone Newell Black

Absolutely loved everything about this hotel . Visited for a week with my adult children . Only thing to consider, time to visit as I can imagine the town can get very busy high season. It was just perfect mid September 19th onwards. It's tucked away like a little oasis yet on your door step lots on offer , bars shops restaurants a plenty ! The pool area unfortunately doesn't get the sun all day 4.30 onwards you loose the sun due to the hotel buildings . Limited sun loungers. You have to head down early to get prime location that gets the sun for the majority of the day . Fantastic DJ's during day and excellent entertainment. Fantastic vibe . Spa treatments great value and experienced therapist how give 10/10 treatments . Ive had a few being in the industry. Staff were the best I've experience in any hotel in a long time . Professional, attentive , actually enjoy what they do which is rare now a days and nothing was too much trouble . Absolutely made our holiday!! My kids are 20,27,28 who said they definitely go back . Perfect week for adult only holiday

Sandra M

We liked the hotel’s environment, breakfast, and evening entertainment, but the rooms need renovation. Our first room was very worn out — the doors and bed made noise, and there were cleanliness issues. We found black hair on the mattress and in the shower, the shower cabin is full of limescale and the shower head wasn’t working properly. We asked the staff to change our room, and they did, but unfortunately, the next room was also in poor condition and had similar cleanliness issues (hairs in the shower, fingerprints). It seems this is common in the hotel. Overall, it’s uncomfortable to stay in rooms that are old, worn, and not very clean. The staff were friendly and helpful, but that doesn’t make up for the room conditions.

Deivika

The hotel is small but not too small – just the right size. The food is delicious and reasonably priced, and the cocktails are especially tasty. We really enjoyed the DJ playing by the pool – the music was loud and lively, which was perfect for us as a younger couple. At the same time, there’s a quieter corner without speakers for those who prefer to relax in peace. The staff was very attentive and caring, always making sure everything was in order, even though the hotel was quite busy during the day. Common areas were kept clean at all times, and the staff was never intrusive. The sunbeds were very comfortable. The rooms aren’t particularly fancy or unique, but they’re spacious enough and meet all the basic needs. Every evening, there was something different happening – either a DJ set, live music, or movie nights on Sundays with free popcorn. Overall, the holiday was a great success. We have no complaints. The only minor issue, which is common in all of Greece, was the presence of mosquitoes – but of course, that’s not the hotel’s fault.

Paulina Gadziała

It has a pool with cool view and atmosphere. There’s always good music playing, which makes the vibe even better. The staff is super friendly and welcoming! The food and drinks are delicious with a variety of options. There are different spots to relax sunbeds, tables, etc. I had an amazing time here and highly recommend it to anyone looking for a great vacation spot!

Gabija Balčiūnaitė

A German senior resort, even all the staff speak german, they could speak in english too but this is a senior hotel barelly young people. Staff are really friendly and great. Compared to other resorts the food its definitely delicious.

ΝΙΚΟΣ ΑΝΕΤΑΚΗΣ

Excellent hospitality, fantastic staff, all areas of the hotel were clean and well-maintained, from the rooms to the pools and the gardens. Great variety at the buffet and overall impeccable service. A big thank you to the staff of Anissa Beach.

Merisa Shoshi

Very good 👍 clean and modern room, a lot of food choices and very kind staff

rachel hill

Firstly, big shout out to all service staff, who work exceptionally hard. The hotel complex is lovely, spacious and modern, well maintained and clean. The pool is salt water based, always ‘fresh’ when you first get in. The pool area is kept well cleaned, maintained, hosed down daily etc. public facilities are all good. Hotel offers same daily activities such as water pole/daily tournaments/aqua aerobics from the animation team. Street bar at night has a great vibe! Food is lovely, lots of choice, definitely worth a visit to the Italien, tavern and steak corner for the all inclusive offer. The steak was amazing! Tavern, great atmosphere. Drinks are chargeable in the Italien and steak corner. Location, the hotel is just outside Analipsi, there are a few bars here, sadly, not much else. If you want nightlife or shopping you need go to heronnissios. The hotel does a bus (chargeable) a taxi is 10€ each way it’s a 10-15min drive, not really walkable. We do not speak German so sometimes, although we had a lovely holiday, on occasions, staff spoke to us in German. We stayed for 10 nights, paid 36€ for a room safe (shame this is chargeable) and 70€ accommodation tax for one room (informed on check out, would be good to be advised on pending charge when checking in)

Roula Georgiou

We are very happy here. The staff are friendly, polite, happy and would do anything they can to help you with whatever you might need. Lovely people! We found the food really good too. There is so much variety and it's cooked to perfection. There are always some typical local dishes from Crete as well, which we appreciate. The hotel has a fantastic pool area, with a bar and palm trees, but if you prefer the sea like us, it is situated right at a beautiful beach.

Amanda Morling

Beautiful hotel with accommodating staff, pools are excellent and food is good with lots of choices. It’s very typically what you would expect from an all inclusive. It was situated in lovely location, loads of shops . I had a lovely stay .

Gibeon Wijlaars

It is the people that make the place lovely. Although the rooms could use some maintenance, the employees are very friendly and open to the guests so you feel very welcome. The food is good and we didn't need to reservate the Italian and Burger Restaurant long before. In the Minoan Restaurant all the meals are buffet. The only anoying thing is made by the guests by the usual towel blocking from chairs at the pool. We still could come at 10am and had a choice where to lay down. It totally didn't make any sense. Although the entrance in the sea is small and steep, the seawater was very clear and a little bit out, there is the home of a big turtle that lives there. This hotel is at least in Cretean Style instead of concrete modern style.

Stan Servat

Don’t bother upgrading your room to the most expensive spec. Payed an extra £360 and wasn’t even better than a standard room which other family members were staying in. We did ask at reception but they told us we can’t move rooms as hotel was full. I would also would like to say how miserable the older chap at the beach bar was and this was mentioned by everyone we spoke to on holiday. We have payed for all inclusive and at times would only let you take1 drink max. I was asking for 2 orange juice one for my partner and one for me and was told I was only allowed one but served the person after me 2 drinks. Hotel location was good and had everything you needed near by. Overall with the rooms, food and some staff I won’t be coming back to the hotel as I had a poor overall experience.

Carl

The hotel itself is 4 star. The rooms are not. They are clean, but not what you'd expect from a 4 star. I've stayed in 3 star rooms that are far superior in other hotels. But that is my only gripe. The 2 pools are great and clean. Plenty of sun loungers. And when they fill up, they'll bring more out. Food is incredible! A large selection that'll cater for everyone at breakfast, lunch and dinner. The hotel backs onto a lovely, but rocky beach. Buy a snorkel mask, get into the sea and see all the marine life swimming with you. If you're lucky, you'll see a turtle swimming with you like I did..

Jon Sall

Staff are 100% focused on providing a good holiday experience. All inclusive buffet is very good with a nice variety each day. Room are clean and tidy with plenty of space for 2. We had room 448 which was in an excellent location with a main pool view and a distant sea view. My only problem was the entertainment team have a very poor karaoke microphone, Everybody sounded muffled which put people off having a go. This is a very easy fix, so Silva Beach Entertainment team - sort it and improve your guest experience. I would recommend the Silva Beach Hotel for an all inclusive Crete vacation 👏👏👏

Annabelle Conkleton

We had a wonderful stay at Arminda with our 2YO daughter. The location is great with easy access to a beach which is excellent for swimming, and close to local towns for authentic dining & sightseeing. Within the hotel there are many choices when it comes to dining, relaxing & entertainment. The staff at Arminda are very attentive and friendly. A special Thank you to Maria & Sophia at Votsalo who made every morning wonderful with their smiles, welcoming energy and amazing coffee! The only difficulty we encountered during our stay was the access our daughter had to opening our room door from within the room, we felt safe but had to take special precautions to ensure she didn’t leave unattended. A really beautiful family break & babymoon The Conkletons

Kelly Lunter

We had a lovely stay at this hotel. A 20-30min drive from Heraklion. Clean. Different pools to choose from and some water slides. Although the water was a bit on the colder side in October but we still swam. Can go to the beach too which is owned by another hotel but that's fine. Some people say the pool towels cost extra but the first one is free and you're free to use it throughout the week. There's also a convienient laundry rack in the rooms. The food was fine, maybe needed some more salt at times. We arrived quite late and they even had a cold buffet waiting for us which we didn't expect!

נועם יחזקאל

We had an amazing stay at Arminda Hotel & Spa in Crete. The staff were incredibly kind and attentive, even before our arrival, and made my birthday truly special with a decorated table, balloons, a bottle of wine, and warm wishes from the whole team. The facilities are excellent and very well maintained — from the kids’ club and playground with caring staff, to the beautiful pools (including a seawater pool with a sea view and fun kids’ pools with slides). The rooms were spotless, cleaned daily with fresh towels, and the hotel’s location in Hersonissos was perfect, with parking always available. We also loved the relaxed atmosphere, the variety of food, the snack bar and gelateria, and the daily entertainment that was both fun and high quality. Overall, it was a wonderful experience, and we highly recommend this hotel, especially for families.

Penny Goula

We had a conference in the hotel’s wet area, and after relaxing there, we also had a massage package. The experience was unforgettable, and the spa staff was excellent. I highly recommend it. Even though it’s a 4-star hotel, the spa is definitely 5-star. Thank you all!

Beatrice Lotstedt

we had a wonderful stay at arminda with a 10 year old and a 2 year old in september. We especially appreciated pinkwawe who arranged fun activities and shows. our children loved the kids club with Allie and Filippa who organized activities such as face painting, t-shirt painting, treasure hunts etc. The mini disco in the evenings was also very popular. There were nice and fresh pools and there were plenty of sun loungers. The small beach right next door was also appreciated.

Owain Williams

Great location with plenty places to eat out of you want a change from the buffet dinner/lunch. The buffet changes each night to a different theme, really nice food. Our room was nice (423) with 2 small balconies and air con in the bedroom and living space. Service in the hotel was great, really friendly staff and the whole resort is kept nice and clean. A 15 mins walk to the beach but probably a 25 min walk back for to the hill. 2 pools, one for adults only and one for families. Visiting in Oct meant plenty sunbeds available but I'd imagine in peak times they might be limited. Lovely place, would come back.

Laura Lou!

“Fantastic stay!” Beautiful hotel. The staff were all very welcoming. Maria from reception did her upmost in helping to keep our spirits high after we lost one of our bags during our airport transfer. Panos from the bar & restaurant team truly made our holiday, he went above and beyond for us throughout our whole stay providing us with both friendly and professional service……a great character with a warm heart. The rooms were spacious and spotlessly clean. The food although repetitive at times was very tasty. We were disappointed in having to pay extra (although all inclusive ) for the afternoons snack bar menu. Definitely do your research on this hotels location before booking as it might not suit if you have any mobility issues. I have MS and although requested for a ground floor room and used the hotels lift where possible I did struggle on some of the days. We struggled to find a free sun bed by either of the pools. Hired a scooter for 30€ a day which was definitely worth it so ended up discovering the local beaches instead. It was our first time in Crete and although Koutouloufari was beautiful I think we’ll visit Chania next time.

Matt Barnes

Posting this while we're still here. We absolutely love the place. The room is very nice and spacious and kept immaculate by the cleaning staff. Service at breakfast time is great and there's a nice selection of food that is fresh, well prepared and tasty. The facilities are fantastic and there's a nice relaxing atmosphere and a touch of class about the place. The only minor negative I could mention is the woman coming round trying to sell spa treatments. I can understand being asked the once, and while she's pleasant enough, it gets awkward repeatedly saying no. I'll be sorry to leave though and would happily recommend the place to anyone wanting a relaxing time

Erin McKinney

We had a lovely stay at Esperides Resort. Our room was stylish and comfortable. Nothing major to note, but we were really pleased with it overall. There was the occasional ‘eggy’ smell from the bathroom, and we did come across one cockroach during our stay, but these were small blips in an otherwise pleasant experience. A standout moment was receiving a bottle of champagne and a plate of chocolates and fruit in our room for our anniversary, a thoughtful touch that made our stay feel special. We only booked bed and breakfast but found the food to be great. There was a good variety. Hot/fried options, fruit, cereal, toast, pastries, meats, and cheeses and the restaurant itself is absolutely gorgeous. The resort’s layout and design are beautiful, with lots of different levels and an open, airy feel. The bar was lovely too, we personally found it more relaxing when there wasn’t entertainment on, but that’s just down to taste. We mainly stayed at the adults-only pool, which was quiet and perfect for us. The water was cold (certainly not heated) but refreshing in the heat. The main pool was much livelier, so we preferred the more relaxed vibe of the adults-only area. One thing we really appreciated was the hotel’s car rental service. It was fairly priced and really straightforward. We just spoke to reception the day before, and it was all easily arranged. The location is great too. There’s a little village a 2-minute walk away with plenty of good places to eat (where we ate most nights) and a lovely waterfront town about 15 minutes away on foot. On the day we checked out, we were impressed with how accommodating the resort was. Even after leaving our room, we were still free to use all the facilities, which made a big difference as we had a very late flight. They even have a designated room with showers and changing space for guests who’ve already checked out, such a thoughtful and convenient touch that allowed us to relax and enjoy the day without feeling rushed. Staff at the resort were friendly and always greeted us with a smile and a joke as we passed by. Overall, a relaxing and enjoyable stay. We’d happily return!

teremere

Shoutout to the Syrian guy who was always at the main entrance super friendly, always smiling, and helped us with everything we asked for without any hesitation This guy is a real gem! The rest of the staff were also amazing very attentive and made sure everything was perfect throughout our stay I definitely recommend booking a room with a private pool and choosing the half board option Breakfast was the same every day, but dinner had a different theme each night (Mexican, Cretan, Mediterranean, etc.) which was a nice touch!

Corina Meila

UPDATED: The best place ever. From location to food, but the most important the staff, everything is outstanding. George and Yiouli offered us an amazing evening at the sea food restaurant. Maria and Sevina at Panorama bar are a blessing and unbelievable hard working, always with a smile on their face and definitely making you feel like home. The animation team is the coolest I have ever met, friendly and professional, knowing how to ensure everyone has fun regardless of age. Thank you so much for the care and respect you show to your customers ❤️

Zofia K

We had an amazing stay at this hotel in Crete! The all-inclusive service was truly top-notch. The pools were spacious and very clean, perfect for relaxing. The food was absolutely delicious with plenty of variety – from two great restaurants to freshly made snacks like pizza and crepes during the day. The location is also fantastic, just a short walk to the sea. Overall, excellent conditions, wonderful food choices, and a perfect place to enjoy a holiday. Highly recommended!

Jana Novobílská

We want to thank you for a wonderful holiday. Exceptionally nice and helpful staff. Excellent food, clean beach, pools and surroundings. Plenty of sunbeds. Excellent animation team led by Marco, we enjoyed the pool work out and music quiz the most. We would like to come back next year, please have more dumbbells of different weights in the gym (15 - 30 kg).

vs nh55

The service is very nice and caters to the wishes of the guests. We felt very comfortable. Everything was very clean and well looked after. The food tasted very good. The highlight here in the restaurant is the view of the sea and the fantastic sunset.

Han S

I travelled to the Mitsis Cretan Village solo and had a wonderful time. July is HOT and busy but there were plenty of sun loungers available especially by the sea. The all you can eat stream of pizza was my favourite! The rooms were spotlessly clean and were tended to every day without fail. Toiletries are readily available and there are always clean fresh towels and beach towels. Nothing was too much to ask for the staff! At the bars, at reception, helping me with my many pieces of luggage. The service was exceptional. I was very burned and as I was alone I had no choice to but to ask a staff member to put aloe Vera on the top of my back. It’s not part of their job description and it’s a very personal request however they did help me and I am forever grateful. My skin thanks them! I’d love to return, the area is incredible.

smurfy

We’ve recently returned from a 7 day stay here, and the hotel itself is absolutely fantastic, it feels very grand and clean when you enter through the main reception. The staff are incredibly helpful and friendly. There’s a huge selection on food from the restaurants, and the all day snack bars also have a huge range to choose from. The food isn’t exactly hot, and if you want to use the toasting machine it’s like warming up the bread with a radiator so be prepared to stand there for five minutes putting it through multiple times. Excellent views from the restaurants. The entertainment staff are amazing, they put a lot of effort into entertaining the guests with their daily activities and evening shows, and you can clearly see how much they love doing what they do. The spa was a fantastic experience, you do have to pay extra for this but I would say it’s worth it for that relaxing getaway experience. A few downsides - the walk to and from the hotel. The hotel is on a huge hill, so be prepared; we usually got a taxi into town and back (10 euros each way), as it is quite a walk away. I would recommend hiring a car if you can, there are some lovely towns nearby to explore. It states the rooms are cleaned daily, however our room was missed a couple of times during our stay. Our bed sheets weren’t changed at all, and overall it didn’t really seem the cleaners did much apart from make the bed and give us two bottles of water. The beer and wine is self poured, and honestly they didn’t taste nice at all; it tasted very watered down, I just stopped drinking it altogether. Overall we really did enjoy our stay here, and the views are amazing from the various pools as you can look into the sea in the distance.

Zoe Grimes

We just come back from our holiday in Crete at this hotel. The hotel was clean, the staff were friendly (reception and restaurant staff) the all inclusive food was amazing. We did go out to eat one night but preferred to eat at the hotel. Definitely book the Asian restaurant as that was delicious the whole family enjoyed it and included in the all inclusive for one visit. The hill is big to walk up and down but I would say it’s nice to be away from the street and the hotel felt secure. I saw a lot of hotels in the area where anyone could just walk in and I didn’t like that so I think that it makes royal imperial stand out from the rest. We spent a lot of time at the top pool but sun-beds do get taken up by towels early. They top your water in your room up everyday and clean the rooms/make beds everyday. The shower was a little dated but it did the job was very strong so had to be careful it didn’t spray everywhere. We were all very pleased with the hotel and it was a very big complex so plenty of pools and space. We didn’t really watch the entertainment but that’s just us our kids are teens so weren’t very interested so we went out in the evening doing go carting, shopping and walking along the front. Definitely recommend this hotel. We had such a good time there and in the area. Only negative was the spa team were a little pushy for you to book a massage and got moody when you said no.

Julie Fox

Good family resort. Hotel staff don't stop working. Rooms are nice. Facilities are good with something to suit everyone. Food is good for breakfast and the lunch snack bars are nice. The evening meals are mediocre at best but you won't go hungry unless you are incredibly fussy. Location is good for walking into the town but is probably not a good choice if you have poor mobility.

wim vanfroyenhoven

We stayed here for a week for our holiday. Beautiful and large hotel, the food is delicious and plentiful. Nice pools, we always found a lounger without the towel run. Lots of English people who obviously can't handle alcohol, but this is normal because in the UK they have bad beer with low alcohol. They are noisy; you can hear everything through the thin walls. I would come back here.

Anna Vu

We stayed here for 6 days with our 2 young kids and had a lovely time overall. The resort is huge with plenty of activities for both adults and children. The view is stunning, and the staff, from reception to cleaning and bar service, were all super friendly and helpful. We tried the spa and massages, highly recommended! My 7-year-old had a kids’ massage and even fell asleep during it. The only downside was that the massage room felt a bit cold, possibly due to the air conditioning. There’s a Spar supermarket right outside the resort, which was super convenient for snacks, essentials, or baby items. The kids also enjoyed the mini farm near the resort entrance with goats and chickens, a fun surprise! However, the enclosures were quite small, and I do hope the resort will improve the space and care for the animals. Food at the hotel was average, not bad, but not exceptional. The outdoor pools were clean but quite cold for young children. There is an indoor pool, but unfortunately it was closed during our stay in June. I was told it usually closes at the end of May, so we must have just missed it. Overall, it’s a great place for a relaxed family vacation. We would recommend it, especially for families with kids, just come prepared for a bit of walking and cooler pools!

Daniel Persitsky

We had a wonderful stay at Mitsis Royal Mare! Check-in was smooth and the staff made us feel truly welcome, even surprising us with a birthday cake and wine. The room was always clean and comfortable. Anna at Alegria was amazing always smiling and even teaching us a few Greek words. Costa at the beach was fantastic, always there to help with a big smile, and Maria at the Delfina pool bar made every visit a joy with her warmth and friendliness. Staff at the beach bar were equally welcoming. The main restaurant accommodated us perfectly, and while some dishes at Royal Palm were a bit hit or miss, overall the à la carte dining was very enjoyable. We will definitely be coming back!

Matthew Talbot

Exceptional hotel and staff in the main were excellent. Had a small issue with our room but was fixed quickly without asking. That’s a first! Well done to the team. Beds were very comfortable and we had a fan in the room as well as the air conditioning. Much better to have the fan on at night as it doesn’t create that dry humidity that an aircon does. Couple of improvements that could be made are, Toilets use an extremely large amount of water, not sure if that’s the design or not. A welcome drink explaining all the areas of the hotel would be a good touch, how to book restaurant etc. Have to say that the food was exceptional. Well done to the Mitsis team

Andy Parker

Myself and my Husband had the most amazing time at Mitsis Royal Mare. On arriving late at night we were taken to our room to drop off the cases, then we went for a nightcap which was needed. In the morning we had to meet with the guest relations, due to my auto immune disease I can honestly say I was totally looked after at all meal times by the most caring and kind staff at all the restaurants and morning brunch. Afrodite was amazing she was kind caring and made our stay so relaxed and I didn’t have to worry about anything at meal times. Also the lovely Lenin was perfect in serving us at meals, Muhammad he was fantastic too. All the restaurant staff are a credit to the hotel. And we ate the most delicious food. The hotel is made from the kindest of all the restaurant staff. The only fault we had was the bed was comfortable but a bit small for us as used to super king size. 5 stars for Afrodite Linir Mohamed and the lovely lady from the Cosmos restaurant and she also served us at the top bar after she finished there., you all made a perfect stay for us. And I came home without any issues with illness. Thankyou! Sonia Parker Andy Parker Room 784.

K W

We had a wonderful all inclusive stay at the Mitsis royal Mare. The staff are extremely hard working, friendly and attentive, they really go out of their way to make sure everyone has a great time. The main restaurant has loads of options, all the food was delicious and fresh. We also really enjoyed the a la carte restaurants with our favourite being the Asian and the Italian. The cocktail menu is amazing , especially enjoyable in the rooftop bar. Two big pools to relax at during the day, with evening entertainment by the pool as well. The hotel has its own private beach, lovely clear water, be sure to pack aqua shoes as little rocky. There’s a beachside bar in too so you can enjoy refreshments at the beach. Overall we had a brilliant stay and we would definitely recommend.

Brigita Budrytė-Mačiulskienė

I do not usually write reviews, but this hotel was beyond our expectations. The staff is friendly and helpful, they take time of their schedules to talk to you, ask about our holiday, the women working at the restaurant were so sweet and nice we literally wanted to hug them. The food is very good, the drinks are delicious, the service is amazing. First week of September the weather was very nice too and the hotel was not too crowded. The vibe is amazing, the attention to the customer is amazing too. We will be coming back ❤️

Joelle Farha

I do not recommend this hotel. The reception staff were unprofessional and impolite. They delayed handing over the rooms, and when we finally received the first room, there was no air conditioner. We had to go back to reception to request one. When we got the second room, I asked them directly for an air conditioner, but they told me to check the room first myself and then come back. After I returned and confirmed it wasn’t there, they checked their system and saw that the room wasn’t equipped. They could’ve checked that from the start and saved me two trips. The rooms were in very poor condition — not clean at all. The TV was old and barely working, the air conditioner would run for a few minutes then shut off, and the room had a strong, unpleasant humidity smell. On top of that, you have to pay for everything. I asked for a key to the safe so I could store my money and passports, and they told me I had to pay €3 per day just to use it. I truly do not recommend this hotel.

Petra

⚠️ WARNING – Avoid Eri Beach Hotel (Greece) ⚠️ Never again – a complete waste of money! ❌ Food – disgusting: inedible, cold, and constantly repeated. ❌ “All inclusive” – a joke: only watered-down beer, wine, ouzo, and brandy of the lowest quality. ❌ Misleading advertising: the water slides shown in photos were mostly out of order due to renovations – only a small (unphotographed) part was working. ❌ Rooms – smelly and dirty, air-conditioning barely works. ❌ Overcrowded resort, completely understaffed. ❌ Bartenders rude and unfriendly – one of them was constantly coughing without covering his mouth, and my partner ended up with a fever during the last two days. ❌ Massive disappointment – absolutely not recommended. ✅ Only positive: beautiful sea – but that has nothing to do with the hotel itself. 👉 My honest warning – stay away from Eri Beach! A well-staged scam – the reality is filthy and awful.

Vivien Volent

We’ve had an amazing time during our stay, and a big part of that is thanks to Peter! From the moment we arrived, he’s looked after us with great energy, always making sure the music was perfect and the vibe just right. Not only is Peter incredibly lovely and attentive, but he also happens to be the most handsome guy in the entire resort — a total standout! 😄 He brought an extra spark to our holiday, and we genuinely looked forward to seeing him around each day. I came here with my friends from Hungary, and I’m from London myself — and we all agree Peter made our experience even more special. Resorts like this are made better by people like him. Please keep him, appreciate him — and while you’re at it, give the man a pay rise! He truly deserves it. Thanks again for a wonderful experience 💫

Vutcarev Iuliana

Terrible experience – avoid this hotel! This was by far one of the worst hotel stays I’ve ever had. The place is a disaster from start to finish: • We booked a room with a double bed and got bunk beds instead. Reception said they had no other rooms and didn’t care. The travel agency didn’t help either — we lost two days trying to get a proper room. • Bugs in the bathroom, dirty and broken shower, and no toiletries or towels provided. • The staff was incredibly rude and unhelpful — made no effort to solve even basic issues. • Wi-Fi didn’t work at all. • The food was the same every day, absolutely disgusting. Dirty, unwashed cutlery made us lose our appetite. • The beach in front of the hotel is actually a kids’ play area surrounded by rocks (attached picture). Real beaches are at least 10 minutes away and you have to pay €5/day for a sunbed and €4 for an umbrella. • The reception bathroom (we arrived at 4AM) was worse than a public toilet. • Lamps and shower were broken in the room. • The hotel is extremely noisy — you can hear everything, from neighbors yelling to footsteps above. • Elevators were out of order too. This hotel is a joke. Avoid at all costs.

Katarzyna Zagorska

⚠️ DISGRACE OF A HOTEL — AVOID AT ALL COSTS ⚠️ I’m here now and counting down the days for this holiday to end — a trip I waited for all year, completely ruined. I’ve stayed in 3-star all-inclusive hotels that blow this place out of the water — and they were half the price. This place isn’t even close to 4-star. It’s a complete joke. Food: Smells rotten. Same reused rice, pasta, and sides every day. I got sick with nausea. Spoke to 8 families — all agreed the food is disgusting and unsafe. Drinks: Beer is like water, wine and spirits have no strength, no cocktails or variety. “All-inclusive” is a scam. Snacks: Nothing. No fast food, no ice cream, nothing between meals. Just the bare minimum. Safety: No lifeguards. I cut my foot on something sharp in the pool. Staff took 30 minutes to react and didn’t care. Totally unsafe. Service: Bar staff at the main pool act like they’re being forced to work and treat guests like a problem. Reception is no better. No professionalism, no respect. Room Wait: Got here at 10 AM — waited 6 hours for a room while other groups walked right in. No apology. Just ignored. This hotel is a disgrace. Filthy, unsafe, lazy, and not worth your time or money. Final notes: This place is falsely advertised and a scam. It’s not a real all-inclusive — “all-inclusive light” or full board would be more accurate. I don’t know how any reputable travel agency can promote this filth. It’s nothing but a money trap. Stay far away.

Olidaisy Rizo

I had an amazing experience at this hotel from start to finish. The staff were incredibly friendly, professional, and always went above and beyond to make sure everything was perfect. The room was spotless, beautifully decorated, and had a stunning view. The bed was extremely comfortable, and the amenities were top-notch — from the high-speed Wi-Fi to the luxurious bathroom products. The food at the restaurant was delicious, with plenty of options to choose from, and the breakfast buffet was one of the best I’ve ever had. The location was also perfect — close to everything, yet quiet and relaxing. The Disney shows were absolutely amazing — full of magic, fun, and incredible performances that made the stay even more special. It truly added an unforgettable touch to the experience. Overall, this hotel exceeded all my expectations. I would highly recommend it to anyone looking for comfort, quality, and exceptional service. I can’t wait to come back!

Mark McCaughey

Just spent a week at this hotel with my family and we were blown away. The rooms were great, mini bar stocked everyday, food was fab, all inclusive drinks were branded and cocktails were top notch. The hotel itself is amazing with three pools and plenty of bars with four a la crate restaurants and a sushi bar alongside the main restaurant. Staff were amazing and a special shout out to George from the theatre bar who was great. Kids loved it and I even got to do some fishing! Would highly recommend.

Tristan

The hotel looks great, the facilities were nice. The food was average but not impressive. The best food was on the beach, the restaurants not so much. breakfast at the buffet also gets repetitive. The room is clean and everything you need is there. You have to use the do not disturb sign, as staff comes by like 10 times a day for every different task (clean towels, mini bar, beach towels, cleaning etc). if you have a late flight, they let you store luggage in a room and use all facilities which was very nice. The pool, the beach and the beds were all nice. The hotel bed is very comfortable and the room can be made fairly dark for light sleepers.

Fred Le

We just returned from a fantastic week at Mitsis Laguna Resort in Crete, and I have to say, the service here is some of the best we’ve ever experienced—even better than Club Med. The entire team went above and beyond to make our stay special. A huge shout-out to the sports team for keeping us active and entertained, the champagne & sushi bar team for their amazing service and delicious offerings, and the restaurant teams—especially Violetta, Theodor, and so many others—who made every meal a delight. The food was excellent, with plenty of variety and high quality across all five restaurants. The resort itself is stunning, right on the beach with beautiful views. Our room was spacious, modern, and comfortable, and the facilities—pools, spa, private beach—were all top-notch. Our kids loved the kids’ club, and the evening entertainment was always fun. There are just a couple of small things that could be improved: the wine is always served warm (we Americans love our drinks chilled!), and the restaurant reservation system can be a bit chaotic. A simple investment in a wine chilling system (like Lechiller) and a more streamlined booking process would make a big difference. Overall, Mitsis Laguna Resort is an outstanding choice for a luxury getaway in Crete. The service, location, and amenities are all fantastic, and the team truly makes you feel at home. We’d come back in a heartbeat—just keep that champagne and sushi coming, and maybe chill the wine a little! 😊 Tips: Book a sea-view room—it’s worth every penny. Make restaurant reservations as soon as you can. The private beach is perfect for a peaceful afternoon.

Daniel Banbury

The is one of the first reviews I have ever written and this hotel definitely deserves a positive one. For anyone to write less than 5 stars they must be staying in the wrong hotel. What an Amazing hotel and a wonderful experience. The Staff were absolutely amazing everyone was so kind and accommodating I’ve never experienced anything like it the owners should be very proud. The food was stunning something for everyone and the À la carte restaurants were just perfect. The rooms were stunning and so well presented and very Spacious with a topped up mini bar everyday. The entertainment was brilliant every night sitting down with a lovely cocktail overlooking the sea what more do you want. Thank you for making this holiday very special for us and I honesty can’t speak highly enough of this hotel.

Itzik Dabas

We had a lovely time at Creta Maris. The resort is beautiful, with a wide variety of restaurants and great service. The all-inclusive offering is generous, and the staff made our birthday celebration special with a surprise cake at dinner. We stayed in a bungalow, spacious but a bit dated. The spa is excellent, though quite pricey. The salad and juice bars were very good, but some daytime food stands felt limited, especially the fruit stand. A few small disappointments: the beach bar only serves Aperol Spritz as its alcoholic option, juice glasses in the main restaurant are tiny, and the coffee there is poor. Restaurant reservations are hard to get, almost impossible on the second night, and from the third night onward you have to book at 8 a.m. or everything is taken. The BBQ restaurant is not really a restaurant but rather another buffet presented as one, seemingly just to increase the count of restaurant options. The food at the à la carte restaurants was fine but nothing exceptional, and we unfortunately got food poisoning after dining at the fish restaurant. Also, the wine selection in the all-inclusive package is very poor compared to other resorts we have stayed at. Overall, still a pleasant vacation, but with some inconsistencies that the hotel needs to improve.

Yuliya Luques

Great resort. We have been there 3 times already, and each time everything is perfect. The service is super good. The food has lots of healthy options. This time we have travellrd with a baby and whenevr we needed special food would be prepared for him. Planning on being back!

Eve Shulyak

We had a lovely holiday here. As a pregnant woman I was worried about the drinks options for me but there were so many mocktails I didn't feel like I missed out. We stayed in the adult deluxe rooms. The room was clean and had everything you need. Some reviews said the rooms were rundown but that wasn't my experience at all. The adult only pool area was lovely and quiet. Sunbeds by the pool do go fairly quickly but there were always beds on the beach available all day. Food at the buffet was amazing and the adult only area was nice and relaxed. The food at the restaurants was a bit hit and miss for us and it was disappointing that most of the wines my husband requested (extra charge) weren't available but this wasnt indicated on the menu. The staff were incredible, seemed genuinely happy and really helpful. My husband said the included alcoholic drinks were great, definitely no watered down cocktails and absolutely no need to tip unlike other places we've been. The hotel grounds are gorgeous, like a traditional greek village. I would really recommend this hotel, though I can only speak of the adult only section really. I would recommend booking direct with the hotel because this worked out cheaper and they will arrange private taxi transfers to the airport for free.

Mindaugas Vitkus

I have been visiting Creta Maris for four years in a row, but this year I’m very disappointed. For the same price, or even higher, guests can no longer access part of the hotel that has been turned into an adults-only area. A large pool that used to be perfect for children is now restricted, and the heated pools near the sea are no longer available to us. I do not recommend this hotel for families with children who have stayed before and expect to receive the same services as in previous years. The bar upstairs never has any outdoor seating available, and the bar downstairs has changed its style—now drinks must be ordered directly at the bar instead of the staff bringing them to guests as before. There is a noticeable shortage of staff compared to previous years. I do not plan to stay here again with kids.

Syed Faraaz Ahmed

I recently stayed at Creta Maris Resort, and I have to say it was an amazing experience from start to finish. The resort itself is stunning, but what truly sets it apart is the warm and welcoming atmosphere that makes you feel right at home. The food was absolutely fantastic – so many options, all freshly prepared, and every meal felt like a new discovery of flavors. You can tell they put a lot of care into both quality and variety, and it really adds to the overall experience. The customer care is outstanding. Every member of the staff goes above and beyond to make sure guests are comfortable and happy. They genuinely make you feel cared for, not just like another visitor passing through. That homely touch makes all the difference. I also had the chance to visit the massage parlour, which I highly recommend. The atmosphere was relaxing, and the service was top-notch. Dimitri in particular was amazing – very professional and attentive, and his massage skills were excellent. It was exactly what I needed to unwind and recharge. Overall, Creta Maris Resort is a place I’d happily return to and recommend to anyone looking for a mix of comfort, great food, excellent service, and pure relaxation.

Scott Cheggs

This place is great! It’s all wheelchair accessible but some of the pathways to some of the rooms are fairly steep and could pose difficulties in pushing. As for the ants, yeah there’s a few knocking about but nothing to get worried about, I’d see the odd one in the room but theirs lots of nice gardens around the rooms so I can understand this. The staff were all super. Never had one issue at all with any of them. In fact they went above and beyond. The selection of drinks was good as was the food, lots to choose from plus their were more simple foods for the kids. Snacks and ice cream in the afternoon too! The pools were spot on, they had water sports in the main pool hosted by the hotel reps, plus the top pool with the slides was awesome which also has a lifeguard who was always on the ball! The hotel was a 15 minute walk to the main town area, the hotel offered a free coach there and back every hour which we used a few times to check out the local shops. The hotel does have its own shop buts it’s a bit expensive so best to nip into the town. The entertainment was good. They had shows each night plus the kids club all which was in the theatre. They had arcade machines, a gym and a yoga room. Overall I was a bit apprehensive about the place after reading some of the reviews as they’re very mixed but I would recommend it to anyone wanting a decent holiday. It’s a well kept tidy hotel.

Steph Ennis

Just had a week staying at the Village Resort and it has been lovely. The resort is perfectly kept and laid out in such a nice village style. We stayed about half way up the hill and had a lovely view of the sea. It’s worth asking for a top floor room as the view is a lot better. The room are in blocks with 3 floors. We spent most of our days at the relax pool which was so nice. There are 3 other area to choose from so something for everyone. The staff are so friendly and efficient. The only thing I would improve would be the food. There were some nice meals but nothing to rave about so we eat out for a couple of meals to get something a bit better.

colin brooks

Great for families. The staff are friendly and helpful. Great variation of food . Had a couple of maintenance issues with room but they sorted it within half an hour . My biggest let down is the alcoholic beverages . Even though they tasted good sadly the alcohol content was pretty low which according to a trip advisor reply from the resort was it is in compliance with Greek govt rules for all inclusive. Our apartment was in the number 900s which is at the top of a steep hill . However a golf cart style buggy will take you up the hill if you ask at reception. Entertainment was great for kids under 10 years old . Adult entertainment was a bit bland as young children were always present despite the entertainment starting at 9.15pm. There's a free shuttle bus that runs from the hotel to Star Beach regularly .

Niamh Shields

In a beautiful location, however the rooms and some of the staff really do not live up to the supposed 4 star rating. The first night we arrived we were given a ground floor double room with garden view. This room was crawling with bugs and ants and was reminiscent of a prison cell. We went to reception to tell them the issue and they sent a security man down to spray the room with potent bug spray. We were left waiting outside the room at 3am. When we returned to the room more bugs were crawling, out of the pillows, in the bathroom and on the walls. Ourselves and another couple in the same situation went to reception again to be told that we would have to pay 100-150€ to change room or speak to the booking manager in the morning. We sat in reception as the rooms were not suitable to sleep in. We were given another room for one night eventually. We spoke to a TUI rep the next morning (really fantastic staff and can't thank them enough!) Who made sure we could keep the new room without additional pay. The rest of the holiday went well, the bar and kitchen staff at the hotel are super friendly. However, on the last day while we were out of the room (there is no sign or way to refuse room service if you are not there) my friends smart watch disappeared from the table, this was mentioned to reception when we checked out, asking if it was found could we be contacted. The receptionist said that all the cleaning staff had been there 15-20 years so it wasn't stolen and that my friend obviously lost it. The attitude of a few staff during our stay has tainted the experience. I would not book again.

steve oatley

Just returned from a 10 day stay here and what a fantastic hotel,the rooms(ours anyway,526) were in a cottage style ,simply furnished but with a/c,fridge and a decent shower and comfy bed and a sea view that looked out over the town of Hersonnisos and beyond. Didn't spend much time here in the evenings,they could do with some entertainment around the bar area,although I gather there is nightly kid based entertainment, There are 4 pools to choose from,we spent most of our time around the relax pool,the one afternoon we spent by the main pool you were deafened by the music,poor quality pop covers,there never likely to be music played to my taste but it could be better than this,also so loud it was distorted,that said there were a good range of activities,water polo etc The hotel provide a shuttle bus throughout the day to and from nearby Star beach although you are in no obligation to go in there (we didn't), it's handy to save a late night walk back up the hill All in all I would highly recommend staying here ,it has something for everyone

Natalia Tokarchuk

Our stay at this hotel exceeded all expectations! From the very first moment, we were warmly welcomed at the reception, given all the necessary information, and helped with check-in. The room was clean, tidy, and cozy, with regular housekeeping. A special mention goes to the restaurant service – the staff was attentive, friendly, and the food was both delicious and varied. We were pleasantly surprised that they even packed breakfast for us when we had an early departure. The atmosphere was wonderful, and the service was truly top-notch.

Niki

We really enjoyed our stay at this hotel. The rooms were cleaned daily, comfortable, and had everything we needed. The food was very tasty, with a good variety throughout our stay. The staff were kind, attentive, and always ready to help. The location is great for a quiet, relaxing holiday. We’d be happy to return.

Manos Stavraka

Best Hotel ever!!! Just returned from one amazing week at Knossos Royal 5* with my girlfriend. We had a really good time there from the moment we arrived at all the departments. The entertainment at night is great and there are plenty things to do. The food was really tasteful and our room was comfortable, clean and had an amazing sea view. Thank you to all the staff too for the welcome treatment they showed to us. We will definitely come back!!!!!

Simon John

We spent two great weeks at the Knossos Royal and enjoyed our time immensely. The food and facilities were good, rooms were spacious and cleaned nicely every day. The staff were super nice and friendly, and were so sweet to our little boy, Ben. We want to thank in particular Fani and Aphroditi in the main restaurant, and Maria in the Kafeneion, for being so kind to him when we visited!

Ach Raf

We had an unforgettable stay at Knossos Royal! The food was absolutely amazing – fresh, varied, and delicious every day. Our room was beautiful, spacious, and spotless, with everything we needed to relax in comfort. But what really made our holiday special was the staff – every single person we met was kind, helpful, and always smiling. My wife and I truly loved our time here and are already looking forward to coming back. Thank you for a perfect holiday!

Pablo

We had a wonderful stay at this hotel – it fully met our expectations. The rooms were clean, comfortable, and regularly serviced, which made for a very pleasant experience. The food was varied and tasty, offering something for everyone each day. The hotel’s location in the center of Hersonissos made it easy to explore the surrounding area — all the main attractions were literally within arm's reach. What’s more, the hotel has a more intimate, cozy atmosphere compared to larger resorts, which made the experience feel even more personal and relaxing. However, what truly made our stay memorable was the incredible bartender, Luigi. He is a genuinely warm-hearted and open person, full of charisma and positive energy. Luigi has a unique gift for making people smile — whether through a friendly conversation, a well-timed joke, or simply his welcoming presence. Despite his fun and outgoing nature, he remains professional and dedicated to his work, performing all his duties with care and precision. Luigi is the kind of person who turns an ordinary evening at the bar into a highlight of your trip. He doesn’t just serve drinks — he creates an atmosphere. People like him are rare, and he absolutely deserves special recognition for the way he connects with guests and makes them feel at home. Thank you, Luigi, for your kindness and for making our stay truly unforgettable!

Gemma Briant

We stayed here for a week all inclusive. It's a small hotel which does a great job in offering a good variety of food and drink. The rooms are outdated but do what you need. Like many others the shower did leak but as long as you popped another towel down it was fine. Plenty of room around the pool, couple nights of entertainment too. Great location, easy access to the beach and plenty of shops and restaurants. There was a enough choice meal wise, though a few more signs would be good. Drinks were great, you did have to ask for service sometimes as they didn't keep someone on the pool bar but you never waited long. It's not 5 star but the price reflects this and we had a lovely stay!

April

We really enjoyed our week stay here. The all inclusive is good value, local drinks but taste good with a good selection included. Food has a good selection, only comment would be the labeling of ingredients and allergens isn't also accurate (e.g. sauces marked as vegetarian/vegan with meat in) but overall ok and we had good meals. Rooms are basic and haven't been renovated like the rest of the hotel. Pool area is very nice and relaxing with plenty of sun beds available. Great location for town/beach access. Staff were really friendly and helpful!

Weronika Trzeciak

Unfortunately, I have to leave this review because someone stole my dress from my room. We'd spent the entire previous day away from the hotel, and when we returned to our room at night, the dress was gone. The dress had huge sentimental value to me because I bought it for my engagement. Unfortunately, the cleaning staff and the reception staff only said that no one had seen anything. I'm incredibly sad that my vacation is ending this way.

Emilian Göres

We spent a wonderful holiday at the Sergios Hotel and can definitely recommend it! The hotel is clean, well located, and offers everything you need for a relaxing stay especially for couples or families who want to explore Crete. A very special thank you goes to Stelios at the reception! From day one, he was incredibly friendly, helpful, and always in a good mood. Whether it was for excursion tips, questions about the hotel, or minor concerns Stelios was a great support throughout our entire stay. His open and warm manner made our holiday even more enjoyable. Many thanks to the entire team and especially to Stelios! We'd love to come back. 😊