Hersonissos

P. E.

For a low season price it's a very good place. Spacious room. If you take a room with the yard view, it's gonna be quiet at night. A few steps and you're at the sea. I'd definitely come again, it's a good, budget friendly place. 👍

Mike Dave

Basic rooms are in need of an update. The bathroom is the same needs a renovation . Everything you need is in walking distance. Beach very close, so are the shops. Owner always there till 5 pm for questions and directions. For breakfast and lunch , ood cheap food. Tip. Use the rrooftopterrace for sunbathing when it's windy.

Jennifer A KresseRodriguez

Manolis was amazing and so was his team. He told us about a beautiful rustic beach where we snorkeled in crystalline waters right off the shore. There were lots of gorgeous fish. The place was just what we were looking for. The price was incredibly good. It was super quiet. I love Hersonissos- I'm referring to the quiet part where Klery is. I highly recommend the self service restaurant called DAVID. They serve Cretan food and it is so good I'm still dreaming about it.

Celeste Settembre

Very close to the beach and the restaurants. Dirty rooms from the first to the last day of my holiday. Old furniture. I refused to have breakfast in there. A real nightmare.

Zuza W

Very nice hotel, clean rooms with air-co, talkative staff, good prices in the small restaurant (food was not so bad and well-sized portions; I had really cool iced cappuccino) and very close from beach, restaurants and small shops (lidl 10 minutes far by walk).

Angela Coates

After reading reviews before we went I was a little worried but when we got there it is a lovely adult hotel situated in a great location, close to the main street and seafront of Hersonissos. Clean and tidy rooms, with comfortable beds, bathroom was a little small but at the end of the day it is adequate for the purpose. We found the staff friendly and helpful, and they had prepared some food for us as we were arriving late at night, which was a very nice touch. Food and drink was pretty good but we did eat out too to try the Greek restaurants. All in all, we had a brilliant stay here, and the hotel served as a fantastic base for us to get out and explore the island. We would definitely return.

Samantha Harris

The best bits were the beds and pillow, they’re sooo comfortable. The best I’ve slept on in any country or hotel. The proximity to the local shops and night life was a plus unless your a light sleeper. Now the bad bits, this hotel is a 2 star max, rooms are small, no furniture unless you count the dressing table made from different pieces of furniture, the bathroom were not fit for purpose and so tiny only a small child could comfortably shower. The cleaning was done once in the two weeks I stayed. I made my bed 10 out of 14 days and when the housekeeping did then well, they were threw together. Only gave us clean sheets and towels when we specifically asked for them. The food was awful and that was after you had shared it with the birds, not enough seating for the amount of people staying there, the hotel bar had 4-6 tables with chairs, again no where near enough. Then we have the power outages that kept happening, once it was off over 8 hours plus. Ridiculous! Then my husband had a bad fall entering the hotel on the steps as there were no wet floor signs, but after he fell there were two, never again would we visit this hotel.

lizzy Martin

We stayed here for 8 days. Arrived in middle of power outage. Staff dealt with it brilliantly. Welcoming, friendly, clean rooms little small on balcony. All very clean and tidy. Was 2 minutes from town . Great area loads to see and do. Staff all great George from the bar was so funny. Very friendly. Dinner was ok . Not much choice but found something each day. Puddings yummy. Again Staff great , cleared plates as soon as finished . All areas of hotel where very clean and tidy.

Laura Knight

Great location just minutes from the beach, basic hotel but clean and tidy. The food is a bit repetitive and for my friend who is coeliac there was just salad, salad and more salad!! Food was good though. Drinks, including soft drinks were all local. Two swimming pools with plenty of sunbeds. I would recommend bringing earplugs, it is very noisy. Noise from outside and from guests walking to and from their rooms it's was very echoey, it was also noisy from the rooms either side and upstairs. Tea making facilities in the room (no coffee), rooms are not massive but very comfortable and the bathrooms are modern and clean. Very strong smell of drains! Nice and friendly staff. No bottled water in the hotel and could do with a snack machine.

George Wallace

Lovely hotel. Very clean, staff were friendly and helpful 😃 Rooms were really nice but sadly food was just ok, lots to eat so you won't starve 😉 but it was pretty basic. Need to sort the premium drinks menu, make it a bit clearer 🥂 other than it was good holiday in crete 😃

Milena Rankic

Beautiful hotel with wonderful staff. Staff is outstanding, cleanliness is more than excellent. A diverse selection of food that is delicious, the only flaw is that you will gain weight😊

Wahrheit Kommt

Dear Sir or Madam, I would like to share my honest feedback regarding my recent stay at your hotel. We arrived at 11:00 a.m., but unfortunately had to wait until 3:00 p.m. to check in. After a long journey, this was quite inconvenient. When we finally entered the room, we were extremely disappointed. The condition of the room was unacceptable – to the extent that I wouldn't even let my dog in Germany sleep there, and I say that without exaggeration. One of the most concerning issues was the shower. Due to the extremely thin shower curtain, water flowed directly into the room while showering, causing significant mess. In addition, there was visible mold in the shower area. As a result, I felt physically unwell – in fact, I was sick to my stomach, something that has never happened to me in a hotel before. The dining experience was also far from what we expected. Although we had booked half board, we were charged extra for drinks in the evening – a practice I have never encountered in over 25 years of traveling. The quality of the food was disappointing as well; it was neither visually appealing nor appetizing. Even the birds I tried to feed some of it to refused to eat it. I am not someone who complains easily, but in this case, the conditions were so distressing that I felt compelled to speak up. Unfortunately, under these circumstances, I cannot recommend the hotel. I sincerely hope that you take this feedback seriously and take the necessary steps to improve the experience for future guests.

Sarah Mcleod

Terrible hotel, staff quite unhelpful. Rooms are basic, do have air-conditioning and a fridge, the shower has good pressure but beds are hard. The room appeared to be cleaned each day but all they really do is empty the bin and attempt to make the bed, twice the sheets were folded up and left on rge bed. Only received 2 new towels in a week. Continental breakfast was basic but reasonable, however the evening buffet was dreadful, cold, tasteless, and made up both feel quite ill, so half board was a waste as only ate the breakfast. Avoid the downstairs toilets as they are dirty, smelly and full of mosquitoes.

Emma

The staff are very friendly and accommodating. It is a small hotel, which is why it has a family atmosphere. The food is really very good for the price and there is a hot buffet for breakfast. For dinner, the hot offerings vary from day to day, which is very refreshing. The rooms are simply furnished and include a fridge and air conditioning, everything works perfectly. Otherwise, the rooms are always very clean. The location is ideal, the walk to the shopping street is very short, and the beach is just behind it. You can reach everything on foot, but we didn't experience any noise. All in all, perfect if you want to lie on the beach during the day and not just spend your vacation in the hotel. The people are all incredibly friendly, which was very nice.

Ciprian Iova

I only gave two stars because I don't think they deserve more. Cleanliness is a big problem, both in the hotel in general, elevators, hallways, even in the reception, but also in the rooms: a bit washed with the mop and arranged the bed in great haste. On the first day, we had a room in the non-modernized building and the location is a maximum of one star, and the next day we were moved to the more renovated building where, in about two days, we received stained towels, and instead of shower gel, pure and simply refilled with water... It's a pity because they are in a very favorable position, and I think it could show more interest!!!

Roman Petriv

Nice hotel for the shirt period of rest. Rooms we had to stay were old with uncomfortable mattresses! The food in the restaurant hasn't a big choice. A lot of plastic glasses were in use on territory! Our room had a nice sea view!

Temp User

What got what we paid! Simple! Otherwise the rooms are decent sized. We had a nice ocean view from our room!! The bathroom had no shower curtain thus leading to lots of water spilling out. The pool is fine, but a lot of people just leave their belongings on the chair sort of reserving it even if they are not using it for an extended period of time. It's annoying to be honest. Noise insulation is next to none. Our neighbour (bunch of young drunk Germans) woke us up at 5am by their constant blabbering, arguments etc. It's maybe 3 star.

Paula Jesus

We came here for he first time. For a long weekend 4 days , but I was really excited it's a beautiful hotel run by very friendly people, they are amazing, the hotel doesn't let you down in nothing the food was very tasty and different every single day, the staff are amazing too always with a smile , it's a goo value for money for an all inclusive hotel I will be back very soon for a long stay 😊❤️

Avenue 43

Not a 4 star hotel This place left much to be desired, don’t get me wrong this place offers Greek sunsets, ok food and an authentic ambience and a slower more relaxed pace of holiday in comparison to somewhere like Malia. My main issue with this hotel is the lack of honesty when booking. I booked a all inclusive holiday only to find out when I arrived that drinks such as the cocktails are not included in the price, also you don’t have access to the use of a gym unless you pay extra. I also found that there was a cost for eating ice cream from the bar which I feel should be included in the price. The general staff at the front desk were friendly, but most of the clientele of the hotel are from other areas in Europe and I could tell there was a sense that English people are disliked. I found the dining experience leaving me with much to be desired and at times I felt the process was rushed and many of the patrons are rude. My partner had some tongs snatched off her by a chef and was told she was slow and that people were waiting for her when there was no one around. The hotel itself is also up a very steep hill so if you are elderly or older and appreciate your knees you’re going to struggle with this place. The local transport is pretty terrible as well as buses don’t come on time and many of the local bus drivers seemed dismissive and rude to help when finding locations of things. Gave it 3 stars as for a budget holiday it’s ok but will spend out on a better place next time

Natalija Isacenko

Obviously not 4*. And I am totally aware of it cause it is my third time here. You get what you pay for. But now, as tourist tax is increased, it is not worth it anymore. Next time I will better choose apartments or a decent 3*. As usual- nice location if you have a rental car. Nice pool. (Sometimes overcrowded. Better go there in the morning to feel free.) Big parking lot. Nice receptionists. Food quite average and some days frankly not eatable. Dry, overcooked, oversalted, drinks rubbish. But many cafes and tavernas during car trips can fix this issue. But. This time our experience was quite ruined by the unpleasant and unprofessional behaviour of the restaurant staff. We were eating at the table as a family of 6. (The table was just four separate tables moved closer together. The only option for our company, cause other tables were for 2 or 4 people. ) Two of us finished the food and left earlier. Then suddenly the restaurant manager appeared (don't know his name, he commonly stands near the entrance) starts moving our table (while we were still eating) to accommodate other company. Drinks spilled, olive oil from the moving plate spoiled my moms expensive shirt. And then he starts scolding us and telling us that we are only four people and should ask him next time where to sit! We told him that we were 6, we are not robots to start and finish simultaneously, but he doesn't care. No one apologized. And the very next day as we appeared at the restaurant two waiters were staying like cerbers near that only big table to prevent us from seating. We were told to sit at the table for 6. I've asked to show me one. - This or that maybe. Answered the waitress. Clearly pointing at the table for four and just bringing us two more chairs and sets of forks. Obviously there was not enough space for all of us and we ended up eating separately. All that time while we were eating The Big Sacred Table reserved for more entitled people was staying empty. Long story short. I don't like this kind of disrespectful behaviour. It's disgusting. So, next season it will be another hotel, not Semiramis. Bye bye

Deivika

The hotel is small but not too small – just the right size. The food is delicious and reasonably priced, and the cocktails are especially tasty. We really enjoyed the DJ playing by the pool – the music was loud and lively, which was perfect for us as a younger couple. At the same time, there’s a quieter corner without speakers for those who prefer to relax in peace. The staff was very attentive and caring, always making sure everything was in order, even though the hotel was quite busy during the day. Common areas were kept clean at all times, and the staff was never intrusive. The sunbeds were very comfortable. The rooms aren’t particularly fancy or unique, but they’re spacious enough and meet all the basic needs. Every evening, there was something different happening – either a DJ set, live music, or movie nights on Sundays with free popcorn. Overall, the holiday was a great success. We have no complaints. The only minor issue, which is common in all of Greece, was the presence of mosquitoes – but of course, that’s not the hotel’s fault.

Lucy Edwards

This hotel is lovely. Me and my boyfriend stayed here for 10 days and thoroughly enjoyed our stay. The staff were friendly and very helpful. The food and drinks were very tasty and reasonably priced. The Greek salad in particular was amazing and only €8 which we thought was good. The pool area was very nice and had comfortable sun-beds, and a great DJ playing good music. The hotel was in a great location, just off one of the main roads, filled with shops and places to eat and drink. It was only a 5 minute walk to the beachfront and close to lots of different beaches to choose from. We had the junior suite on the ground floor which was lovely and spacious. Cleaners were efficient each and everyday, bed was very comfortable. The only complaints we had was that our room was so close to the restraunt that we couldn’t look out of our bedroom window as it looked over people dining, and all other ground floor suites had beanbags outside but we only had the wicker chairs, which was okay but just felt uncomfortable to sit on, being too close to the restaurant. Also, the shower flooded the bathroom slightly if you were in there too long, which was not a major issue but just meant we felt pressured to be quick! Overall, would definitely return to this lovely hotel and thought it was definitely worth our money!

Lauren Dossetter

We had an amazing week at Cooks Club. We arrived late but were checked in smoothly and managed to catch a drink in the bar before it closed. The rooms were lovely and spacious, with good shower pressure and air conditioning. The food in the hotel was good value and plentiful. The staff were lovely and accommodated us for our late check-out (€30) as we had a late flight. The location is great, with the street full of shops and bars. The seafront is also lovely for dinners. We found that some places were quieter than others as the season is only just picking up. Overall, we had a lovely time and would highly recommend this hotel to anyone looking for a chill but entertaining place to stay. We’ll definitely be trying the other Cooks Club hotels.

Danielius Zalys

Cozy, good looking hotel in a good location. Always lively at the pool area - live DJ music, good vibes every day. Very friendly and helpful staff. Great breakfast, tasty food from the restaurant. Nice, but pricey cocktails, costs 10-12 Euros, and you cannot have your own drinks in the main area around the pool.

Sandra Pazik

Very nice hotel! Every day different events, very nice vibes. Everything is well arranged. Contact with reception is easy, in case of problem they are helping veeery fast. Good breakfast, but every day they served exactly the same food. I missed a bit of diversity.

Samantha Sheridan

We went for our honeymoon and our stay was truly incredible! The resort is so beautiful and everything is setup so thoughtfully. Staff were wonderful- attentive, friendly, and helped make our trip so special. The food was also delicious and appreciate how fresh and locally sourced the ingredients all are. We also got to learn so much during our stay, especially enjoying the Cretan cooking class. And the shuttle is very convenient. We can’t wait to keep coming back!

Leah Eggleton

We have just got home after a week at village heights and we couldn't have asked for more from the resort. From the moment we arrived the staff were fantastic so helpful, attentive and welcoming. Our suite was huge with two outside areas, 2 bathrooms and so lovely and clean the welcome package was a beautiful touch and housekeeping came every day with fresh towels, to empty bins and change sheets if needed. We came self catering and food and drinks are fairly pricey on site but they offer meal deals and you get a voucher for a discount on breakfast and dinner to use within the first two days. We chose to eat off site most the time or use the ample facilities in the room to make meals. The resort is totally out the way and high up so the view is amazing but it is very isolated, the free shuttle bus service is a god send we used this regularly and enjoyed trips to herssonissos, the beach and the old town. Taxis are also easy to find and most give you a card so you can use them throughout your stay. The highlight of our stay for my children were the pools, they are so clean and beautifully maintained and a lifeguard is always present so they were able to swim safely without me being in the pool at all times. One day my son did not get out for 3 hours 😅. There is so much more I could say but overall we had the most amazing week. Special mention to Thomais on the front desk who was the most amazing, helpful and informative member of staff I have ever met and nothing was too much trouble for her she is a credit to the entire hotel. Also Emmanuel on the pool bar was fantastic and brilliant with the children and his cocktails and special coffees are beautiful. Thank you so much village heights resort!!! P.s. I am ordering some star jasmine for my own garden as the smell was so lovely and will be a nice reminder of the time we spent there.

Lauren Bellingham

We had a fantastic week long stay at Village Heights. The setting is absolutely beautiful, with stunning views of the mountains. The hotel itself is gorgeous—modern, spotless, and really well maintained. Our room was incredibly spacious, clean, and ideal for families as it had a kitchenette with oven, toaster and microwave. The bed was huge and very comfortable, and the overall service throughout our stay was excellent. That staff were so friendly and couldn't do enough to help. The food was a real highlight—high quality, tasty, and with great variety at every meal. The cocktails were also delicious. A couple of minor points- the kids' pools were on the small side and didn’t have any slides or water toys. Also, the pools don’t open until 10am, which can be a bit late for families with early risers. However there is a great playground and kids club! The evening buffet doesn’t start until 7pm, though you can grab something from the Citrus Bar earlier in the evening. Overall, it was a wonderful experience and we’d definitely return. Highly recommended for families looking for a relaxing, high-quality stay in a stunning location.

Robert Pierschek

A Fantastic Family Getaway at Village Heights Resort! Our stay was absolutely wonderful from start to finish! We couldn't have asked for a better experience and wholeheartedly recommend this hotel to anyone looking for a memorable and relaxing vacation, especially for families. What truly set this resort apart was the exceptional staff. Every single person we encountered was incredibly friendly and genuinely helpful. From the moment we arrived, we felt welcomed and well-cared for. This level of service really enhanced our entire trip. The atmosphere throughout the resort was simply grand. It was so evident that this is a truly family-friendly destination. There was a lovely, relaxed vibe that made it easy to unwind and enjoy our surroundings. We appreciated the thoughtful touches that cater to families, making it a comfortable and enjoyable experience for everyone. A special shout-out must go to the kitchen and the entire dining staff. The food was absolutely outstanding, with a fantastic variety of delicious options. Beyond the quality of the cuisine, the dining staff were always attentive and delightful, contributing significantly to the overall positive experience. In summary, Village Heights Resort exceeded our expectations in every way. The combination of friendly and helpful staff, a wonderful family-friendly atmosphere, and outstanding food makes this a top choice for a Cretan escape. We would definitely recommend this hotel and can't wait to return!

James Amos

First thing I would say is don’t stay here thinking it will be all peace and quiet as it’s up the hill and out the way. There are construction works going on that start at around 8am so if you like a lay in, forget about it. Over the road from the resort, there is a venue that hosts parties etc. On our last night it started at midnight and finished at 6am and it was sensationally loud, like a concert. I couldn’t close the windows as the A/C didn’t work which I reported early on in my stay but nothing was done about it. The staff are very friendly and the main pool area is lovely. The bars and restaurants serve some nice food but it’s more expensive than going out to eat and drink. There are lots of things to do especially for kids and the free shuttle bus is a nice touch. If sleep and peace and quiet are important to you then I would stay some where else but if you aren’t too bothered about those things then I’d recommend this place for families but probably not couples as there are lots of crying babies everywhere. I would say it’s an average 4 star resort at best. Not 5 star in my view. It’s not up to the standard of the other 5 star places I’ve stayed at over the years.

Aleksandra Staszewska

Just got back from an amazing stay at Palmera Beach Hotel & Spa in Crete! The hotel was very clean and well maintained, and all the staff were super friendly and polite. The food was honestly incredible – something different every day with loads of variety, so there’s definitely something for everyone. Breakfast was the only thing that stayed the same (the usual eggs, beans, bacon, hashbrowns), but they also had fresh fruit, cereals, and the pancakes and waffles were so good. The desserts were out of this world – not only delicious but beautifully presented too. The bar was another highlight – the bartender made one of the best mojitos I’ve ever had, and his signature cocktail was absolutely perfect. Just be aware that not all alcoholic drinks are included in the all-inclusive package – cocktails and premium spirits are an extra charge, which is worth noting. If you have a late flight after check-out, the hotel provides a luggage room, showers, and toilets so you can freshen up before you leave – a really thoughtful and helpful touch. Only downsides: the pool is very small (we didn’t use it at all), and our room, while clean, was quite tiny – more like a single than a double. That said, everything else was fantastic. The location is ideal – right on the main strip of Hersonissos, surrounded by great restaurants, bars, and clubs. During the day, there are plenty of sunbeds by the beach available to rent just across the road. Would definitely recommend – great food, great atmosphere, and great mojitos!

Parnika Tripathi

I recently stayed at Palmera Seaside Hotel for four nights at the end of June, and honestly, it was such a lovely experience from start to finish. The hotel is perfectly located right next to the sea, and the view from the room terrace was absolutely stunning—especially in the evenings with the cool sea breeze. It made every moment on the balcony feel special. I chose the half-board option and I’m so glad I did! The food was amazing—both breakfast and dinner buffets offered a great variety, always fresh and delicious. I really looked forward to every meal. The room service was excellent—timely, clean, and attentive to details. What really stood out, though, was the warmth and friendliness of the entire hotel team. From the manager to the reception staff, restaurant team, and cleaning staff—everyone was genuinely kind, humble, and always ready to help with a smile. I truly loved every bit of my stay here and would happily return. Highly recommend this hotel if you’re looking for a relaxing seaside getaway with great service and a wonderful atmosphere!

Lumina

My stay was absolutely wonderful! From the moment I arrived, I was warmly welcomed by an extremely polite, attentive, and helpful team. I especially want to highlight the front desk staff — they are truly a 10 out of 10! Always friendly, available, and ready to assist with genuine kindness. Every team member showed great care and attention to detail. The room was beautiful, very well-lit, cozy, and absolutely a 10! Everything was spotless, and the toiletries had a lovely fragrance — I loved every detail. Everything was perfect: the atmosphere, the service, and the attention to detail. A wonderful experience! Just as a suggestion to make things even better: it would be helpful to have clearer internal maps or signage, as the hotel is quite large and I got lost a couple of times. Also, having a small sign next to the room phone with useful numbers like reception would be great. I had an amazing two-day stay and will definitely return. Highly recommended — congratulations to the entire team for the outstanding work!

shirley tolley

I wouldn't go back to this Hotel. The food is about the only thing that's great. All-inclusive Drinks not good at all. The pool is a plunge pool. And was very Dirty until I complained. We had a ground floor room. And no foil to the window so people can see in. Black out curtain had to be closed all the time. So very Dark. We had a curtain fitted by the manager. But it was still very dark. No Cocktails o the All-inclusive. The hotel location is good. We have had a great time. As you just make the most of it.

Jonelle Boye

From the moment we arrived, the service at this hotel was truly exceptional. We were warmly greeted at the door, setting the tone for an unforgettable stay. Every staff member, from the welcoming at reception to the chef who made personal dining recommendations...everyone went above and beyond. The food was delicious with a good variety and nice wine options for lunch or dinner. The spa services are also a must try. A special shout out to Romona and Elena for their outstanding care: When my son forgot his phone, they not only found it but arranged a cab and sent it to us before departing the airport!!!! Truly above and beyond. Everyone from the gentleman making the fantastic crepes in the morning to those working in the background who may not be in the front of house but work very hard to keep things running smoothly. Highly recommend!

amira

Our stay at this hotel was nothing like what was advertised online — the rooms looked completely different from the website photos. The service was terrible overall, apart from one friendly bar staff member who was the only person that seemed to care. The receptionist was rude and clearly lacked any customer service skills. Room service never cleaned our room during the entire stay — the bed was never changed, and we kept waking up with bites all over us. The bathroom was disgusting. The shower was so small it could barely fit a child, and there was a drain in the floor where flies kept coming out. The toilet kept running all night until my friend fixed it herself. We also had a constant sewage smell both in the room and throughout the building. We were given “clean” towels, but they were clearly dirty. On top of that, one of the staff even walked into our room unannounced — and brought other people with him, which was completely unacceptable. The buffet was just as bad — very limited food, barely enough seating, and no atmosphere at all. We had to queue up for the buffet as well, so if you are travelling with a big group you are better off not eating because it would definitely be a problem. As they will definitely make a problem out of it as well. We were also harassed by the security guard. Who continuously asked us to move from the communal area where we were sitting and playing games quietly. Then proceeded to follow us when we were walking around the pool to get to the main building. Overall, this was one of the worst hotel experiences I’ve ever had. Poor hygiene, terrible customer service, and nothing like what they advertise. Do yourself a favour and book somewhere else.

Марина Мочалова

Everything was wonderful! The atmosphere was warm and welcoming you could feel the care from the very beginning. The room was clean, neat, and had everything we needed. We were traveling with a small child, and it was incredibly comforting to see how understanding and thoughtful everyone was. The staff were absolutely amazing - kind, attentive, and genuinely caring. They never ignored our little one and always made us feel supported and at ease. The food also deserves a special mention - fresh, delicious, and clearly prepared with love and attention to detail. We left with only the best impressions. Thank you for the heartfelt hospitality - we’d love to come back!

Donna Bounds

A beautiful warm welcome and the first day has been superb. Great food, and selection of beverages. The rooms are lovely and the pool is perfect. We had a splendid 12 days and the Heronissos Team were brilliant, the food was tasty and plentiful, pool cleaned everyday, and the room was always cleaned with fresh bedding and towels. A great location and lots to do. Would definitely like to go back 😎

Emma Berridge

Have just spent 7 days here in a superior room and can honestly not find fault with anything. All of the staff are amazing and will do their very best to help. A very clean hotel and always a good choice of lovely food in the restaurant. Very good location, on the outskirts of the shops and bars but a short walk and you can find everything you need. Can not recommend this hotel enough and at a good price.

Alexia Balasa

From day one workers weren’t friendly and gave attitude. We came as a group of 7 got asked to pay 70€ tax per room which we’ve never had to pay that much in any country and never per room. Got in our rooms and it didn’t look much like the picture, shower was clogged and sewage smell everywhere in the building. One room was in the hotel and the other two rooms were in a building outside of the hotel across the street. The buffet is sad doesn’t have much of a variety and the food that is there doesn’t have flavour or tastes disgusting, we’ve had to eat outside multiple times during our stay due to multiple people having stomach issues. We also had to que up to enter the buffet and some days there’s a long line of people everyday waiting for so long. They shouldn’t allow so many people if the hotel doesn’t have capacity for it. The security is crazy, he followed us after seeing us multiple times coming in and out of hotel, hanging at the pool and flashing his light in our faces asking for our wrist bands. In our last night we decided to sit in the communal area outside and relax play some games, we weren’t loud we were occasionally laughing but nothing crazy. When we are in our rooms you can hear EVERYTHING through the wall. The security kicked us out and told us to go to our rooms for making noise but we would wake people up if we even talk in there so we wanted to sit outside. There were also people at 2 am putting towels on sun beds he didn’t tell them anything. Every day the pool area is packed from like 8 am earliest we’ve gone when the pool opens at 10 and didn’t understand how it’s full until we witnessed it with our eyes. If there’s rules in place how do the workers not follow them? Security guard also told us shut our mouth after telling our friends he was flashing his light in our face. The area is nice but I don’t recommend this hotel. Only the bar workers were nice and friendly and could actually make conversation with.

JF Šink

Absolutely amazing stay! Everything was just perfect — the surroundings are stunning, the food was delicious, and the atmosphere very relaxing. The housekeeping staff was excellent — always friendly and keeping everything spotless. And a special mention to the bartender Dimitrios — he’s simply the best! So welcoming, professional, and always made our evenings more enjoyable. Highly recommend this hotel!

Dzegedas Dzegedas

Wonderful experience! We had a fantastic stay — the environment is beautiful, the food is tasty, and the room was always clean thanks to the lovely housekeeping staff. A big thank you to bartender Dimitrios, who was absolutely amazing — friendly, professional, and made the best drinks! Highly recommended!

Aidas K

very poor hotel, worth 2 stars at most, pluses beautiful view and delicious food. Cons everything is dirty, many things are broken, air conditioner does not work, cockroaches, ants, moths in the rooms. Sewage stinks when passing around the hotel. People are also very rude, except for German tourists. A lot of unpleasant people from Ukraine, who eat sunflowers and spit on the table, are constantly dissatisfied, swear in Russian. The music in the bar is terrible, one at a time, the bartenders are really drunk, hang out with customers and drink with them, the hotel administration is very passive, no help when needed... And many more minuses, I will not list them all. I personally do not recommend this hotel, at least at the moment

Monika Monikute

It's not the same as last year, I'm very disappointed. The barmens dronk every day and to much bothering the tourists. I also miss a good music. The air conditioners in the rooms don't work. The room for sport need to be fixed, because everything is broken and old.

Marie Faulkner

This is NOT a disabled friendly resort. It is all Hills and steps no lifts. There is one ramp to reception but no other ramps to any of the eating areas. The food was very samey every day. The Food could do with identy cards with allergens on. Not very many choices for celiacs. Did not like the atmosphere when the restaurant manager was on duty, staff were less friendlier and being told to remove empty plates from guests tables even when the rest of the party were still eating. The accommodation was basic with dated decor that has not been maintained and no comfortable seating other than beds. WiFi stronger in restaurant but not in accommodation. Adjoining neighbours can be heard easily. Daily Cleaners were very basic. Teas and coffee tray not refilled at all of the holiday, we had to ask for supplies or bought our own for the room. Resort facilities are in need of love and attention, I'e gym needs fixing or replacing as equipment was broken. Tennis courts and crazy golf needed much attention. Otherwise beautiful scenery with hills.

rebecca

We are returning to this hotel in a couple of weeks and cannot wait to arrive! It's very clean and comfortable with excellent facilities and very friendly staff. The reservations manager Maria is particularly kind and helpful and went out of her way to accommodate myself and my teenage daughter. We really enjoyed the food and found everything to be high quality. The main restaurant is very clean and spacious and had a large variety to choose from without repetition. The ice creams around the pool are also really good. The location is a few minutes walk from stalis which has a beautiful beach and lots of cute little shops. Love this hotel and can't wait to return. Highly recommend.

JemD HOP

Here now. I would love to say this hotel exceeded my expectations but I cannot. Whilst there are staff that make this review better rated than it should be, a lot let's this hotel down. So il do 2 paragraphs. One good one bad The bad..... we have already changed rooms due to the amount of red ants and huge ants in our beds upon returning to our room for the night. All over the floor, the beds , the bathroom everywhere. That room was dated and at the top of the hill, not ideally situated for people with young children. There are cockroaches in the main pool area, toilets and around that vicinity. The snack bar staff are less than friendly so far, they change daily so let's hope for better tomorrow. We are now in our second room and I am experiencing what can only be described as fear induced insomnia....there is something or some things trying to get through our drain/plugs in the bathroom. Making a racket, tapping, pushing something in there, ive gone in to look and nothing to be seen it stops and then I go back to bed and it starts again five mins later. Now identified as a rat in the air con and the walls running in and out. We have now been changed rooms again 🫠 The main pool is highly chemically treated, one of our parties eyes had a major reaction ans they had to leave and come back due to the reaction, its also ruined all of our swim wear as it has died everything a bleach yellow. The race to get sunbeds is unreal, I never understood hotels allowing people to put towels out at the crack of dawn n then not show up till after lunch. Happened alot and causes a lot of arguments between parties when one accuses the other of stealing sun beds 🤪 crazy lady. The reception staff could do with being friendly being customer facing. Plus point with all this going on the bad points is the cocktails are good and strong. Despite our complaints and awful service we did get given a fruit basket.... of which being all inc we got for free anyway 😂 honestly I wouldn't stay here again What started as a promising relaxing break ended in disaster. The good ..... restaurant staff are lovely, George especially is a lovely gent. The bar staff also friendly in the main bar and the pool bar. The food is good, lots to choose from. The second room we had is modern. The WiFi is good. The taxis to and from everywhere including within the hotel and to the beach are well thought of and the drivers are more than helpful and friendly. Cleaning staff are great, again more than friendly. The shop is well stocked if a little overpriced but it is well run . Would not stay again. Ever. Not relaxing. No sleep and genuinely poor overall. The good points sadly did not make up for the bad. Have raised a complaint with TUI aswel

vinny A

Excellent hotel. Staffs are extremely helpful, rooms properly cleaned every day. The food variety was just exquisite. I want to particularly mention the outstanding staffs like Dimitri , Manoli and the rest. I would definitely be coming back here.

michael wood

Stayed at the grand hotel for 9 days on a HB basis, first the hotel and grounds are absolutely spotless very clean . Nice to have a pool area where no children are allowed and no ball games nice and quiet, the other pools are more catered for families also the water slides are very good. No problem getting sunbeds and no issue with people reserving them with towels first thing in the morning. The food is varied and plentiful and service in the restaurant is very good. Entertainment I thought could have been better. Hotel provides a shuttle bus to the beach throughout the day, but you can walk in to town in 15min, also the hotel is on a steep incline so if you are bad at walking it's a climb, but the hotel has a on call vehicle to get you to your room. The hotel was quiet and the outside snack bar was closed, so if I was on a AI package I would have been disappointed. Me and my wife had a massage at the spa, and victoria the therapist who I had was very good and very professional, probably one of the best massages I've ever had, Georgia did my wife's massage and again my wife thought it was heaven. Location of the hotel is ok once you get to know the area, and would definitely recommend.

Rachel

For a 4 star resort , I have nothing to complain about! The food was great with lots of variety and most of the staff were so kind. The pools were clean and the hotel is close to Stalida and Malia for visiting! Highly reccomend

Sergiu M

I had a very disappointing experience with one of the bartenders during my visit. While the woman in front of us was served four drinks without any issue, when my girlfriend and I each tried to order a couple of drinks (to bring back to our family members), we were abruptly refused. What made the situation worse was that as soon as the bartender overheard us speaking Romanian, his attitude shifted. He suddenly claimed there was a limit of one drink per person — something that is neither mentioned anywhere at the venue nor on their website. This rule was clearly not applied to the customer ahead of us, which made the selective enforcement feel discriminatory. We felt unwelcome and unfairly treated, and sadly, this experience put a damper on what was supposed to be a pleasant outing. I hope the management addresses this behavior and ensures all customers are treated equally and with respect, regardless of the language they speak. Later Edit: I want to sincerely thank the hotel management for reaching out to me personally after my initial review. It was clear that my feedback wasn’t ignored, and I truly appreciated the effort to make things right. The manager was professional, kind, and genuinely committed to ensuring that our experience was a positive one. They acknowledged the situation, assured us it was likely an isolated incident, and went out of their way to make sure we felt welcome and looked after. It's refreshing to see that customer satisfaction is taken seriously here. Mistakes can happen anywhere, but the way a business responds makes all the difference — and in this case, the response was thoughtful and reassuring. Thank you again for showing that you care :)

Artur Kirjakulov

The rooms lacked some sort of working table. It really wasn't that difficult to place, given the space. Bathroom doors would not close. The buffet was okay, but I did not enjoy neither the variety, nor the quality of the food. Out of 7 days I'd say only 2 had a good menus. Otherwise, McDonald's would be better.

Karen Ronayne

So, it was my and my husband's 25th wedding anniversary so we and the family booked this hotel for a very special week away with the hope we could make some great memories when we arrived they charged us more than they were meant to for the €7 a day ok we all didn't say anything so please be aware. Got to our room the most smallest room I have ever stayed in they had a mini fridge in the room with 2 bottles of water when ran out they said they wouldn't replace them they were completely Now this is all-inclusive and doesn't replace the basics like water, loo roll if you run out you get your own never in my days have I stayed in a hotel off any sort to be told you had to replace your loo roll. No change off towels all week. Hotel entertainment was shocking the DJ that was on twice in one week was a man with a speaker 💁‍♀️ other than that man there wasn't any other entertainment No bedding change the full week we were there. We had no choice but to go out every day because there were no sunbeds to have, people were putting the towels out at midnight for sunbeds and the hotel never did anything about it. Food pretty poorly all cold The same thing on the days we did go in so eat out every day/night l would Never recommend this hotel to anyone JUST SHOCKING

Ethan Owen

We booked a week at Silva Beach hotel in Crete for 9 of us for a family holiday to celebrate a 25th wedding anniversary. There were 9 of us in total spread across 4 rooms. The first 3 were sold as double rooms — 2 adults per room — and the last was a family room — 2 adults and a 6-year-old. Overall we were extremely disappointed with the hotel however we were able to spend enough time out of the hotel that it didn’t detract from our break as a whole. At an average cost of around £1,000 per adult, I could never recommend anyone booking a holiday at Silva Beach hotel.

Paul Wright

We recently enjoyed a wonderful All-Inclusive stay at Hotel Silva Beach in Hersonissos, and we’re happy to recommend it to others seeking a relaxing Cretan holiday. The hotel is designed in the style of a traditional Cretan village, with charming one and two-storey buildings connected by winding paths, steps, and gentle slopes. On arrival, we were welcomed by friendly reception staff and checked in within 15 minutes. A helpful porter escorted us to our room and took care of our luggage. There are several room types available throughout the complex - some overlooking small garden areas, others near the pools, and a few with sea views (although some were at the edge of the complex overlooking a street but with limited side sea view). We had upgraded to a side sea view but were pleasantly surprised to get a full view of the sea and the lower freshwater pool. Despite being a little distance from reception, we were well-situated between both pools, the main restaurant, and the bars. Our room was comfortable and well-equipped, with effective air conditioning, a comfortable bed, a small fridge, and a safe (available for a small fee). Storage space was sufficient, and when we requested additional coat hangers, they were delivered promptly. The bathroom was compact but functional, with a reliable shower and facilities. The two pools each offered something different. The centrally located saltwater pool was usually quieter, while the larger freshwater pool near the beach hosted daily activities like aqua-fit and water polo. Unfortunately, sunbed reservation with towels began early each morning, despite rules against it. Reception staff were often able to help locate free beds, though. Some sunbeds, shades, and decking could use maintenance, but the hotel’s team responded quickly to any issues. Entertainment was lively but not intrusive. The animation team offered a good mix of daytime activities—darts, table tennis, aqua games—and evening shows including live music, karaoke, a traditional Cretan dance night, and more. They were enthusiastic without being overbearing. The buffet restaurant exceeded our expectations. It consistently served some of the best food we've had at an all-inclusive resort—flavourful, varied, well-seasoned, and freshly prepared. A grill station provided freshly cooked eggs at breakfast and meats and fish, and on select evenings, an Asian food servery added variety. Two additional à la carte dining options were available at no extra charge: a casual Burger Restaurant within the hotel grounds, and an Italian Restaurant just next door. Both required advance booking and served the same local drinks as the main hotel. The restaurant staff were attentive, welcoming and helpful. Bar service was generally good. Staff were efficient and courteous, even during busy times when queues formed at the main bar. We rarely waited more than 3–4 minutes. Guests came from across Europe, creating a friendly, diverse atmosphere. During our stay (just before the peak summer season), there was a good mix of families, couples, and older travellers. We didn’t encounter large groups of teenagers or partygoers, which suited us well. The hotel’s location was ideal—right by a public beach and only steps away from shops, cafes, and tavernas. A scenic 30-minute walk along the coast takes you to the lively port of Hersonissos, lined with more restaurants and bars. The nearby bus stop (Number 22) offers convenient connections to Heraklion for just €4, and local taxis are reasonably priced. Overall, Hotel Silva Beach delivered a relaxing and enjoyable holiday with quality food, friendly service, and a picturesque setting. A few areas need some upkeep, but nothing that detracted from our experience. We would definitely consider returning.

Joelle Farha

I do not recommend this hotel. The reception staff were unprofessional and impolite. They delayed handing over the rooms, and when we finally received the first room, there was no air conditioner. We had to go back to reception to request one. When we got the second room, I asked them directly for an air conditioner, but they told me to check the room first myself and then come back. After I returned and confirmed it wasn’t there, they checked their system and saw that the room wasn’t equipped. They could’ve checked that from the start and saved me two trips. The rooms were in very poor condition — not clean at all. The TV was old and barely working, the air conditioner would run for a few minutes then shut off, and the room had a strong, unpleasant humidity smell. On top of that, you have to pay for everything. I asked for a key to the safe so I could store my money and passports, and they told me I had to pay €3 per day just to use it. I truly do not recommend this hotel.

Vivien Volent

We’ve had an amazing time during our stay, and a big part of that is thanks to Peter! From the moment we arrived, he’s looked after us with great energy, always making sure the music was perfect and the vibe just right. Not only is Peter incredibly lovely and attentive, but he also happens to be the most handsome guy in the entire resort — a total standout! 😄 He brought an extra spark to our holiday, and we genuinely looked forward to seeing him around each day. I came here with my friends from Hungary, and I’m from London myself — and we all agree Peter made our experience even more special. Resorts like this are made better by people like him. Please keep him, appreciate him — and while you’re at it, give the man a pay rise! He truly deserves it. Thanks again for a wonderful experience 💫

Raouf Kutaish

The location and the landscape are perfect, but it is one of the worst hotels I have ever seen. First night, the AC does not work, mosquitos are everywhere. They will not let u sleep. My child got too many bites on his face. It was a nightmare. After buying mosquitos repellent, I thought the situation will be better till I was sick from the food then my child was also sick. I stop eating at their restaurant. It was the worst holiday in my life.

Simon

We were here as all-inclusive resort, but there were no real food outside normal meals hours, so kids were hungry all the time. No wifi if you are not next to the reception or other main building like restaurant. Always waiting lines for food …

Georg Bohvalov (zh0r1k)

Perfect place for your family vacation. This place is super kids friendly. There are multiple pools and kids water attractions (water slides), so your kids are busy while you can take a sunbath or a couple of drinks at the pool bar.

Rosica Djamova

Excellent stay with a personal touch! Our stay at the hotel was truly unforgettable. The rooms were spacious, clean, and cozy, and the staff was extremely kind and welcoming. The food was absolutely delicious – every dish was prepared with care and great taste, which made the experience even more special. I was pleasantly surprised to receive special attention and warm treatment from the hotel staff for my birthday – a gesture that truly touched me and made my day even more memorable. I would like to express my heartfelt thanks to Zvezda, who went above and beyond to make me feel truly special. Her kindness and attention made a lasting impression and added a personal touch to my stay. The location of the hotel is excellent, and the atmosphere is calm and pleasant. I highly recommend this hotel and would definitely love to return again!

Anna Vu

We stayed here for 6 days with our 2 young kids and had a lovely time overall. The resort is huge with plenty of activities for both adults and children. The view is stunning, and the staff, from reception to cleaning and bar service, were all super friendly and helpful. We tried the spa and massages, highly recommended! My 7-year-old had a kids’ massage and even fell asleep during it. The only downside was that the massage room felt a bit cold, possibly due to the air conditioning. There’s a Spar supermarket right outside the resort, which was super convenient for snacks, essentials, or baby items. The kids also enjoyed the mini farm near the resort entrance with goats and chickens, a fun surprise! However, the enclosures were quite small, and I do hope the resort will improve the space and care for the animals. Food at the hotel was average, not bad, but not exceptional. The outdoor pools were clean but quite cold for young children. There is an indoor pool, but unfortunately it was closed during our stay in June. I was told it usually closes at the end of May, so we must have just missed it. Overall, it’s a great place for a relaxed family vacation. We would recommend it, especially for families with kids, just come prepared for a bit of walking and cooler pools!

andy Croucher

We have just returned from a 10 day break. The hotel is big but the facilities are great, lots of places to eat, 4 large swimming pools to choose from, no 5am dash for sunbeds as there are plenty around the pools. The staff are all very friendly and helpful. The entertainment team work very hard making sure there are activities for everyone, the shows they put on in the evening are very professional, thank you for all of your hard work making our stay very enjoyable. Would highly recommend this hotel.

Maniac Mother161724

Just got back from spending 10 days here. We had a wonderful holiday, all the staff we spoke to were pleasant and couldn't do enough for us. Our rooms were beautiful, spotlessly clean and recently re-decorated. The pools were a tad cold however most welcome from sitting in the sun all day and once you were in you soon warmed up. The entertainment staff were fabulous, we were all adults but still plenty to do even for us. The food was lovely a wide variation to suit most people. I would highly recommend taking advantage of the restaurants on site they were free on the all inclusive package and the food was delicious. Overall a fantastic time and would definately return.

Lucy Ogden

Beautiful hotel, spotlessly clean. Staff are incredible, so polite and working tirelessly to ensure a wonderful stay. Lots of pools to choose from. Location is great for bus service. There is a steep hill on the driveway to tackle to and from the hotel. The spirits are all big brands but the soft drinks are overly sweet. Food is okay but all very clean.

Iveta Yankova

Just had my holiday in this hotel for 7 nights. I am absolutely fascinated with the service and the facilities they offer! The pools are perfect, the entertainment was amazing and staff was fabulous! Definitely recommend this hotel! My family really enjoyed it! Thanks so much!

Moshe Pinhas

🌟 Arminda Hotel in Crete – A 5-Star Experience! 🌟 Just came back from an unforgettable vacation at Arminda Hotel in Crete – and WOW! This place seriously deserves 5 stars, not just 4! ⭐⭐⭐⭐⭐ From the moment we arrived, we felt like royalty. The service is beyond amazing – whether it’s the kind staff at reception, the friendly bar crew, the helpful team by the pools, or the wonderful entertainment crew, everyone goes out of their way to make you feel at home. The rooms are super clean, cozy, and well-kept. The food? Absolutely delicious – every meal felt like a treat, with lots of variety and great quality. 🍽️ There’s on-site parking, which made things really easy for us. The kids’ clubs and daily activities were top-notch – our children had a blast every single day! 🎉 And the nightly shows? Fun, energetic, and different each evening. The entertainment team really brings the place to life. 💃🕺 This hotel is perfect for families with kids – we felt relaxed while the kids were having the time of their lives. So if you’re thinking of a holiday in Crete – Arminda Hotel is the place to be. Highly, HIGHLY recommended! 💙🌞🏖️

Darren C

Just spent a week here (mid-June) and while we don’t usually go all inclusive, we would definitely come back here. The pools are great, there are several and there was no silly rush in the morning for sunbeds as they seem to have plenty. We also really liked that the pool water is mild sea water and did not seem to be chlorinated at all, or if so it was very lightly, much prefer this to awful chlorine. Most of the pools are aimed more towards kids but the relaxation pool at the top was great for us (travelling without children) as it tended to be a little quieter. The room was very good, spacious and kept very clean. Quiet, with a nice balcony. Towels in the room were changed every day except Sunday. The entertainment was unintrusive, if you don’t want to get involved there is always somewhere else to have a drink in the evening. Food is good considering it’s mass produced. There are always some Greek dishes which was great, and the feta was lovely. It does get quite busy in the restaurant at peak times, which tended to be later in the breakfast hours and earlier in the dinner hours, outside of those it was a bit more relaxed. Admittedly we did eat out a couple of times. The inclusive drinks were fine, it’s not the best beer and wine, but again, fine for a few days and drinks by the pool. Lots of cocktails at the bar too. There is food available all day long, including snack bars by the pools. We had a hire car to explore the island, and you can park for free in the hotel, otherwise there is plenty of parking on the street outside. Also would highly recommend the spa. Thank you to Rafaela and Mike for excellent deep tissue massages!

Thomas de Wijn

Stayed here for a week with the whole family. Kid's ages 6 to 9. Had a great time. Food is nice, considering it's all mass produced, service is friendly and the pools are nice. I'm not normally an all-inclusive kind of traveller, but I would recommend this one

Anna Rickman

I had a lovely week with my 10 year old son. Nice hotel and area divided into several smaller "meeting places" and pool areas, which meant it never felt crowded. The food was overall good and there was plenty to choose from. The beach may not be that fun, but we just hung out in the water outside the pier, snorkeling - there were lots of fish, sea urchins, shrimp, and even an octopus! The pools were nice and the adjacent pool bars served good (though mostly deep fried) snacks, coffee, fruit, drinks, and ice cream. Nice staff and a great holiday! I definitely recommend a day trip or two to see more of Crete - it's a wonderful island beyond the hotel areas.

Gabija Balčiūnaitė

A German senior resort, even all the staff speak german, they could speak in english too but this is a senior hotel barelly young people. Staff are really friendly and great. Compared to other resorts the food its definitely delicious.

ΝΙΚΟΣ ΑΝΕΤΑΚΗΣ

Excellent hospitality, fantastic staff, all areas of the hotel were clean and well-maintained, from the rooms to the pools and the gardens. Great variety at the buffet and overall impeccable service. A big thank you to the staff of Anissa Beach.

rachel hill

Firstly, big shout out to all service staff, who work exceptionally hard. The hotel complex is lovely, spacious and modern, well maintained and clean. The pool is salt water based, always ‘fresh’ when you first get in. The pool area is kept well cleaned, maintained, hosed down daily etc. public facilities are all good. Hotel offers same daily activities such as water pole/daily tournaments/aqua aerobics from the animation team. Street bar at night has a great vibe! Food is lovely, lots of choice, definitely worth a visit to the Italien, tavern and steak corner for the all inclusive offer. The steak was amazing! Tavern, great atmosphere. Drinks are chargeable in the Italien and steak corner. Location, the hotel is just outside Analipsi, there are a few bars here, sadly, not much else. If you want nightlife or shopping you need go to heronnissios. The hotel does a bus (chargeable) a taxi is 10€ each way it’s a 10-15min drive, not really walkable. We do not speak German so sometimes, although we had a lovely holiday, on occasions, staff spoke to us in German. We stayed for 10 nights, paid 36€ for a room safe (shame this is chargeable) and 70€ accommodation tax for one room (informed on check out, would be good to be advised on pending charge when checking in)

RE M

Best Hotel on the coast east of Heraklion. Beautiful park with old palm trees and a Lot of flowers, five Restaurants with good cuisine. And a perfect beach directly in front plus best beach bar with best sunset view! Many employees for many years in Service at this hotel provide best Service!

Jérémy H

My friend and I had a great time at Hotel Anissa during our one-week stay. A few disclaimers before the full review. First, as we came in late April for a week the hotel was at around 70%, which means our experience might be quite different from the full season. Although we were very lucky that the weather was perfect, continuously sunny and between 22 and 27 degrees. Second, the hotel manager graciously upgraded us to one of the newer, more premium rooms. So I cannot comment on the standard rooms. Now, the room we were provided was absolutely perfect. It was comfortable, sufficiently spacious and would have been suitable for a family of four since it offers a double bed and two superposed beds in a separate room. The AC was very effective, a dehumidifier was also provided and the sound isolation (considering we had the room just next to the breakfast area) was very good. The only noise disturbances were the neighbour from above stomping and dragging furniture, but no amount of sound isolation can fix this, it's more a matter of individual behaviour. One negative is that the WiFi isn't too great so plan to rather use your phone data if possible. The cleaning ladies did a good job daily and provided us refills of soap and else when needed. The hotel is adjacent to its private beach and near small shops. The location was a bit isolated but a bus stop was at 20min on foot with regular buses to nearby cities. Ideally get a car but it isn't mandatory. The staff in general was very welcoming. Most staff spoke English and German in addition to their native Greek, some even spoke French. Whenever I had a question, whether about the hotel or about touristic recommendations, I always found them very keen to help and pleasant. They would also remember things I mentioned several days before and would come check on me. We had however some rare rude encounters, notably at the early breakfast where the manager proceeded in explaining everything in German in fast-paced despite me answering in English and then got upset at us for failing to comply with his indications. I understand preparing the morning rush is stressful for the staff but it left a sour taste on our departure day. The hotel offers a very good variety of activities for everyone: tennis (4 courts, 2 of which are free to reserve for all-inclusive guests), minigolf, table tennis, yoga, outdoor pool, indoor heated pool, massages, private beach, etc. The food and drink options are really great and make the all-inclusive totally worth it. The various bars offer around 20 drink options all along the day and until quite late in the evening, including cocktails with and without alcohol, red and white wine, beer and soft drinks, all of them for free and without limitation as part of the all-inclusive package. For food, choices are varied though similarities start to show after a few days, but we never got tired or failed to find one or two new dishes we could try each day. Three specialty restaurants (steak house, Italian and Greek) are also available for free once a week with the all-inclusive, with the exception of drinks which are extra. But by being mindful, one can get away easily with less than 5€ per person per meal. At the spa, I was guided through the offers by Maria, who spoke great French and went out of her way to help (she even picked us at the side of the road as she drove past us walking back from a walk and gave us a lift to the hotel!). The prices are on par with what one would encounter in a regular spa. I especially recommend the Cretan massage, performed by one of the spa's chiropractors, in my case Leonidas, which I found great. Photo shoots are also provided "for free" which is nice to get souvenirs (the photos were nice imo) BUT each picture costs 13€ in digital format (unsure about the price for physical but I would assume higher). A discount if you get 20+ or 50+ photos but unless you plan on getting 6 or 7 photos max, be prepared for a spending of at least a hundred euros. All in all we had a great time and would certainly consider returning!

Mark Hofmann

One thing was really outstanding: The service. The staff is very attentive and accommodating. Always willing to help and having a smile on the face. English is spoken very well, partly also German and French. The effort the staff does with cleaning is stunning. Every morning the whole area is swiped wet, all sun beds as well. Further recommended: Booking a massage! If you do not want to book half or full board there are plenty of very nice and reasonably priced restaurants in walking distance. For my taste breakfast could have a little more variety, also if you want to have "premium" espresso you have to pay extra. Sufficient sun beds are available at the 2 pools. If you are a traveller without children consider visiting outside school holidays, as not all children are well behaved in the pools and the pools are not olympic sized...

Ryan Horne

We booked a holiday to have a good, relaxing break. No tourist spots, just a chance to sit by a pool with a good book, and just shut the world out. This place definitely helped! Once we got through the gate, everyone was accommodating, friendly and helpful! Shout out to Nikos and Manos for the welcomes, the chats and the friendly banter, definitely seek these two out! The pools are heated and relaxing, lots of space to lay out, we had a jacuzzi in our room which definitely helped during some of the (rare) cool evenings! Thanks a lot for a great week! When can we come back?!

Alessandro Peano

Beautiful couple experience in this fantastic resort. Good and varied food, beautiful pools, trendy bars and delicious cocktails. Everything perfect the staff from the recaption to the room, cleaning ladies and barman. Specifically I appreciated a boy among the staff named "Panagiotis", he was impeccable, always present, kind and helpful, perfect service, delicious drinks, fantastic in the way he deals with people, nice and always sunny, in addition to the beauty of the resort his professionalism made this trip unique.

Josh Jones

My wife and spent 7 nights here in June for our honeymoon and we had the most incredible time! It's pretty hard to fault anything about this incredible hotel! We had the all-inclusive package, which included breakfast, lunch & dinner in the buffet restaurant, most drinks at the bars, and one free dinner in the al a carte restaurant. PROs Both pools were great and not too busy during our stay. We were able to get the same spot by the pool every day. It's not the sort of hotel where guests turn up at 6 am and put towels down, so you don't need to worry about that. The pools were heated to about 28 degrees Celsius, so perfect for cooling down in the heat. Pool towels could be grabbed from the bar every morning for free. The smaller adults-only pool looked good, but we didn't spend time around it as we preferred the music and atmosphere at the main pool. The food and drink offerings were great! The local Greek beer they stock is delicious. The food options across the week changed daily with themes, which meant there was always a varied selection. My wife is a vegetarian, and she found there were more than enough options for her, which was great. If you do have dinner in the al a carte restaurant, I'd recommend not eating too much throughout the day, you'll need the room as the portion sizes were huge! The Apollo bar was a great spot in the evenings for cocktails and watching the sunset over the island. There was entertainment there throughout the week, but not every night. We had massages in the spa, which were amazing. I'd recommend not booking on your first day, as throughout our stay, the spa staff would come around the pool handing out discount vouchers. Wait to get one of those before booking. Huge shoutout to Sofia, who served us in the Apollo bar every night. She made great conversation and looked after us very well, even remembering our drinks orders and bringing top-ups over before we'd even needed to order! Also, a shoutout to Orgitto (sorry if I've spelt that wrong) & Nikos who worked at the main pool bar throughout our stay, both amazing, remembering our room number and drinks orders to save time when going to the bar. If you need to get any bits from a supermarket, there's one right next to the hotel, so very convenient. Our room was nice, but small. We did book one of the cheaper rooms, so we weren't surprised. I'd recommend booking one of the bigger, sea-view rooms. CONS Unless you desperately wanted to go to the beach, I wouldn't bother booking the beach through the hotel. The beach they drove us down to wasn't private and was still a bit of a building site in some parts. The sea was very warm, which was nice. I'd say keep your €12 each for something else. ----- Overall, I'd fully recommend this hotel to anyone thinking of going to Crete. It's great!

Hector G. LOPEZ-RUIZ

Good hotel. The food is not great but it will feed you. The service is great. The staff really tries to make you feel comfortable. Only reason why it's not five stars is because the food in the buffet is not great

Litsa Vintzileou

We’re having such a great time at Mitsis Cretan Village! The hotel has a beautiful traditional style with all the comfort you need. Our room is spacious, clean, and has an amazing view of the sea and gardens – the kind of place where you instantly feel relaxed. The staff are incredibly friendly and helpful – always smiling and making sure everything runs smoothly. It really makes a difference when the atmosphere is so warm and welcoming. The food has been excellent so far – fresh, tasty, and with plenty of variety. We’ve especially enjoyed the Greek dishes and the laid-back vibe at the different restaurants. The beach is right there and perfect for chilling, and the whole resort feels peaceful and well looked after. It’s a great spot to unwind without being too far from town if you feel like exploring. Since we’re locals and lucky enough to have easy access, we’re already planning to come back soon – maybe even for a quick weekend escape. It’s the kind of place you want to return to again and again. Huge thanks to all the amazing staff for making our stay so special – you’ve truly made us feel at home.

gh293

Super friendly staff, comfortable beds and effective AC. We had full access to the facilities even though we arrived at 7am, including the all inclusive package. Always plenty of sunbeds and the site is clean and well maintained. Small on site gym, equipment is quite old and AC and WiFi in there could be better.

Moriah Schwartz (‫מוריה שוורץ‬‎)

Amazing stay – the best hospitality we’ve ever experienced! We stayed for 5 days and had a truly wonderful time. We enjoyed breakfast and dinner at the hotel, and went out to explore Crete during the day. Every meal started with a warm welcome and friendly staff who genuinely cared. As a vegan, I was impressed by the chef who showed me the vegan options and even offered to cook something special. That personal attention made a big difference! There were options to reserve a table at the seafood or Mediterranean à la carte restaurants in the evening, but we didn’t know in advance and missed it — something to keep in mind for next time. Our room was cleaned daily and had vegan toiletries, plus extras like a razor and toothbrush. The beach was clean, and the hotel had at least five pools and direct beach access. It’s family-friendly, so we occasionally heard kids, but overall it was peaceful. Evenings had live shows at the bar, and we were lucky to have a sea-view room. Perfect hospitality, great value — highly recommended! Hi from Israel 🤍💟

Vladimir Matejka

It was our first time staying at this hotel, and I hope it won’t be the last. Upon arrival, we were warmly welcomed and then taken to the dining area, where we could enjoy some food – which was perfect since we arrived at night. After that, we were taken to our room. The first room wasn’t quite what we expected, but after speaking with the staff, there was no problem, and the next day we were given a different room that suited us much better. The food was excellent – fish, pasta, meat, vegetables… basically everything we could wish for. During the day, there were pizzas, hamburgers, pancakes, ice cream, and both non-alcoholic and alcoholic drinks available anytime. The service was outstanding every single day – a big thank you to the entire team! We always found sunbeds by the sea and by the pool. The beach and the sea were beautiful. We left absolutely delighted.

Sophie

We had a very nice stay. The property is spacious and well taken care of. The rooms are cozy and the airconditioning works well. We enjoyed the evenings in the Main Bar especially thanks to the kind waitress Maria. Our reason for 4 instead of 5 stars would be the food: the quality of the dinner buffet was okay and much to choose from so in the end, we never left hungry, yet regarding the tastiness there is room for improvement. We did not find the aircrafts passing disturbing, yet we stayed at the hotel in the very beginning of the season thus we cannot say anything as to how much air traffic might increase.

Danny Hill

Firstly, the staff are so accommodating and friendly. Nothing is too much trouble. The food in the main restaurant is of a high standard, with constant variation. The salad items are always fresh and crisp. The included wines and beers are palatable and always cold. There are several themed restaurants which are amazing. The bars have some great cocktails and the measures are just right. Obviously, you can ask for stronger drinks if required, but the standard measures are good. The hotel complex is on an incline, but the reception staff are quite keen to send a driver and electric buggy for guests with mobility issues. Overall, a good relaxing holiday. There are obviously things that could be improved upon, but you have to look hard for them. We plan on returning sometime in the future.

Rachel Turner

Had a wonderful holiday. The staff are amazing and so helpful. Maria in the main restaurant is an absolute superstar! What a lovely lady. It’s her Birthday today! Happy Birthday Maria!!! ❤️ The food is lovely and the restaurants fantastic, the Asia one in particular is delicious. We will be back next year 😍

Mariya Popkova

We spent a wonderful week at the hotel and would like to share our impressions. First of all, we really liked the style of the hotel — modern, cozy, and thoughtfully designed. Everything was clean, both in the rooms and throughout the property, and the service was consistently excellent. We especially appreciated the availability of food and drinks throughout the day. The private pools are a fantastic idea for families with children — they gave us a sense of privacy and comfort. It was also very convenient that everything we needed could be bought either on the hotel grounds or nearby. Since we booked tables at the à la carte restaurants in advance, we were able to try them all. Our favorite was the Allegro restaurant — the Italian food was outstanding! On the other hand, the pan-Asian restaurant didn’t quite meet our expectations. The main buffet always offered a wide variety of dishes — meat, fish, vegetarian options. We especially remember the profiteroles — they would disappear from the trays in seconds! We’d like to give special thanks to Maria, a waitress in the main restaurant. She was very attentive and friendly — it was always a pleasure to be served by her. The only disappointment was the sea — there were waves most of the time, and the bottom was covered with sharp, slippery stones. We didn’t feel safe going in with our child. Overall, we were impressed by the friendliness and helpfulness of all the hotel staff. We definitely recommend this hotel both for families and for couples or solo travelers without children.

sarah box

We stayed for a week in June. We had a great time. Couldn’t thank the staff enough, they really go the extra mile and nothing is too much trouble. Lovely to see all the staff with a smile and genuinely enjoying their job. The hotel, rooms and grounds are very clean. The food was superb! Already looking forward to returning next year. 🙂

Rob Cox

Fantastic staff, really helpful from the moment we arrived late at night. We were often served by Hana in the main restaurant, at the pool bar service from Maria and Deane was great, with lots of options. After dinner we would frequent the Minos rooftop bar with great service from Herson. All in all a lovely break with fantastic service from all the staff. Thanks

Ashley Makuszewski

Editing to add that they saw my review and immediately took measures to make it better because we were still here another day. and for that I give an extra star. All inclusive” except room service, certain wines and you must book reservations for each restaurant, which would be fine but you can only make 1 reservation per restaurant during your stay. So you are almost forced to eat sub par buffet food at a “5 star” resort the whole time. When you show up to the empty restaurant at lunch time to try and get a table because you can’t make anymore reservations you’re met with distain because you don’t have one. There’s 4 restaurants that the food is decent but you’re rushed in and out because there’s not much seating at each place for how many families are at the resort. If your room is in the main hotel be ready for no sleep because you can hear every foot step from the rooms next to you. You can’t take any type of food back to your room with you. I gave 3 stars because the staff at the all day bar is amazing and so nice. The coffees are really good too. And most of the staff is super friendly. The ramp down to the pool is insanely slick and very steep. Decent place for families if you enjoy buffet food. The mini market is also very convenient glad they have that for snacks since you can’t have anything to go. The grounds are kept very clean which is nice.

Joel Adams

Amazing, amazing, amazing. Definitely 5-star hotel quality and worth every penny you spend. There’s so much to do in the resort - no matter how long or short your stay is. ALL the staff are not only super friendly, but also super understanding and helpful and accommodate to all your needs. I’d definitely come back again and would confidently recommend to anyone who is considering booking at this resort.

Peter claes

Easily the best all in hotel I've seen in this price class. Clean, calm, friendly staff, enough space/sunbeds for all guests, none of the chaos that sometimes accompanies these kind of formula's. The 'secondary' pool is absolutely huge and total pleasure to swim in.

Ravid Levy

Exceptional Service Transformed Our Stay! Our recent stay at Mitsis Laguna Crete started with some initial disappointments, but thanks to the incredible dedication of Alex, one of the hotel managers, our vacation was completely transformed into an amazing experience. From the moment we spoke with Alex, his professionalism and genuine desire to help shone through. He listened to our concerns with empathy and addressed every single one with exceptional solutions. His ability to communicate effectively and provide such outstanding service truly made us feel valued and cared for. Ultimately, it was Alex, along with the wonderful hotel staff, who ensured we left Mitsis Laguna Crete feeling incredibly satisfied. The hospitality, the delicious food, and the excellent facilities all contributed to a truly memorable and fantastic stay. We highly recommend this hotel, especially with managers like Alex who go above and beyond for their guests!

Danya Sakols

We had a fantastic stay at this hotel and highly recommend it for families. From the moment we arrived, the staff were welcoming and attentive. A special thank you to Alex for his exceptional service and warm attitude throughout our visit. One of the things we appreciated most was the family-friendly setup – our room had no stairs, which was perfect for us with small children. The Kids Club was excellent, with a variety of activities and a safe, engaging space even for the youngest guests. The hotel offers great facilities – everything is clean, modern, and well-suited for families. The pools, play areas, and dining options were all enjoyable and convenient. For the price, you truly get great value. We’d gladly return!

Peter Rolland

⭐️⭐️⭐️⭐️⭐️ Absolutely perfect in every way! The cleanliness is impeccable, the rooms are comfortable and well-maintained, the pools are spotless, the beach is beautiful, and the restaurants offer a wide and delicious selection. The surrounding landscape is stunning – everything is ideal for a relaxing and enjoyable stay. A big compliment for also thinking of early departures and late arrivals – full meal options are available from 6 AM until midnight. The bars are excellent, the cocktails are high-quality and well-prepared. Simply put, everything was perfect. Congratulations to the entire team for the outstanding work – we will definitely be coming back! 👏🌊🍹

D C

We had a great stay at Creta Maris Resort. The all inclusive setup makes it super relaxing – you don’t have to think about anything and can fully unwind. Most staff were friendly and helpful, except for one or two at Enomy Restaurant whose English made communication tricky, and the luggage staff who seemed a bit indifferent. Food-wise, I recommend booking the à la carte restaurants. Buffets offer variety but are average in quality. Enomy has more choices than Estia. We tried Alatsi – excellent service, amazing sea view, food slightly salty, but the crème brûlée was a highlight. Desserts overall are large and satisfying. Pool bar snacks weren’t great, but drinks and cocktails were excellent – perfect for sunny poolside moments. Our room had a partial sea view and the resort is beautiful, with lots of photo spots. There’s a private beach, plenty of pools, and activities you can book easily through their app. I suggest staying at least 3 days. With 4 or 5 nights, you can also explore the town. Overall, it’s not super luxury, but it’s a great fit for families and covers a wide range of needs. Recommended.

Iaroslav Pozdeev

I don’t often write reviews, but in the case of Creta Maris, it was simply impossible to resist - the hotel truly left a lasting impression. It’s a very beautiful and heartfelt place where you immediately feel a sense of comfort and relaxation. The service is of a high standard. The staff are polite, attentive, and always ready to help. We spent a week at the hotel and were absolutely satisfied with our stay. One of the highlights is the unique concept of the hotel, designed in the style of a traditional Greek village. Narrow alleys, white houses with blue accents, cozy courtyards, and picturesque corners create a special atmosphere that stays with you long after your trip. The food deserves special praise. In all the restaurants, the quality of both food and drinks was consistently high, with a good variety of dishes and attentive service. It was also nice to see that each restaurant had its own distinct style and character. Although the resort doesn’t have an overwhelming number of bars or beaches, there are still enough spaces to relax comfortably throughout the day. This is especially important for those who prefer a quieter atmosphere, as the hotel is quite popular among families with children. Still, it’s absolutely possible to find peaceful spots to enjoy your time. Overall, Creta Maris left us with only positive impressions. It’s a place we would love to return to. The warm atmosphere and quality service make staying here truly special.

Klaudia Kołodziejczyk

An absolutely beautiful hotel with delicious food, friendly staff, and a fantastic location. Everything was just perfect — from the relaxing spa to the fun water park, nothing was missing. We’re truly impressed and couldn’t have asked for more. It felt like a dream! ❤️

Dyso

Fantastic from start to finish we were upgraded to the adult only area which was a nice touch. But from start to finish everything was exceptional. Would also like to thank the main manger for looking after us on our last day as he helped us out massively and let us keep are room for a while as we had a late flight. Only gripe would be that restaurant staff can be a little slow to serve you drinks often id eaten my breakfast before my coffee was ordered. Other than that outstanding. Food great drinks great room nice and friendly staff.

Lesley Kollinsky

The Management and staff at Knossos Royal could not be more friendly or more accommodating. Our every wish was catered for and always with a smile. Food in the main dining room is always fresh and there is a great variety to choose from. The restaurants around the resort offer excellent alternatives to main dining and there is a good choice of very palatable wines. We always select a room with a smaller shared pool rather than the main pool but all pools are lovely with plenty of sunbeds. Rooms vary in size to suit your needs and are clean, spacious and very comfortable. I have only great things to report about Knossos Royal and we always look forward to returning year after year ❤️🌞🍹🍕🛏️

PC GRAY

This would be the third time me and my wife have stayed here and each stay the reception staff, restaurants, cleaning staff have been outstanding. All staff are above five star in the work that they do. Rooms are kept to the highest standard " above 5 star ⭐ ⭐ ⭐ ⭐ ⭐ ⭐". Location is outstanding only a 35 minute walk to village or 10 minutes by local bus. Shops in resort are easy to use and have a good range of local products and products from home. Pool's are kept to high standards and depending on your room booking you have a private pool or public pool to choose from. Beach ⛱️ is at the bottom of resort no need to leave resort to find a breach. My wife and I had are first professional photos taken by Christian one of resorts photographers , very friendly and lots of fun.Could not recommend this resort anymore than being above 5 star ⭐ ⭐ ⭐ ⭐ ⭐ it should be 10 star ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐. Highly recommend resort.

Niki

We really enjoyed our stay at this hotel. The rooms were clean, comfortable, and had everything we needed. The food was tasty, with a good variety throughout our stay. The staff were kind, attentive, and always ready to help. The location is great for a quiet, relaxing holiday. We’d be happy to return.

Steve Bez

Great hotel, staff and the food choices are brilliant. Stayed 10 nights all inclusive plus, early July 2025. Lot of private pools for certain rooms and a big main pool and smaller one. Very relaxing.

Mark Ferraren

Recently came back from our Greek holiday this month and I'm glad and delighted that we stayed in this amazing and luxurious village-typed hotel. Overall experience from food to facilities in general was amazing. The sorrounding was very quiet that made it a perfect place to wind down. The Filipino staff in the hotel were kind and helpful especially their guest relation officer Elias who was fantastic on his dealings with the clients. Although, I heard that the hotel has got a new owner now and is planned to undergo further redevelopment this year? I am so excited what it turns into as the hotel is already perfect and beautiful to my liking. I would definitely come back to this same hotel in the future and see the changes!

Scott Cheggs

This place is great! It’s all wheelchair accessible but some of the pathways to some of the rooms are fairly steep and could pose difficulties in pushing. As for the ants, yeah there’s a few knocking about but nothing to get worried about, I’d see the odd one in the room but theirs lots of nice gardens around the rooms so I can understand this. The staff were all super. Never had one issue at all with any of them. In fact they went above and beyond. The selection of drinks was good as was the food, lots to choose from plus their were more simple foods for the kids. Snacks and ice cream in the afternoon too! The pools were spot on, they had water sports in the main pool hosted by the hotel reps, plus the top pool with the slides was awesome which also has a lifeguard who was always on the ball! The hotel was a 15 minute walk to the main town area, the hotel offered a free coach there and back every hour which we used a few times to check out the local shops. The hotel does have its own shop buts it’s a bit expensive so best to nip into the town. The entertainment was good. They had shows each night plus the kids club all which was in the theatre. They had arcade machines, a gym and a yoga room. Overall I was a bit apprehensive about the place after reading some of the reviews as they’re very mixed but I would recommend it to anyone wanting a decent holiday. It’s a well kept tidy hotel.

Niamh Shields

In a beautiful location, however the rooms and some of the staff really do not live up to the supposed 4 star rating. The first night we arrived we were given a ground floor double room with garden view. This room was crawling with bugs and ants and was reminiscent of a prison cell. We went to reception to tell them the issue and they sent a security man down to spray the room with potent bug spray. We were left waiting outside the room at 3am. When we returned to the room more bugs were crawling, out of the pillows, in the bathroom and on the walls. Ourselves and another couple in the same situation went to reception again to be told that we would have to pay 100-150€ to change room or speak to the booking manager in the morning. We sat in reception as the rooms were not suitable to sleep in. We were given another room for one night eventually. We spoke to a TUI rep the next morning (really fantastic staff and can't thank them enough!) Who made sure we could keep the new room without additional pay. The rest of the holiday went well, the bar and kitchen staff at the hotel are super friendly. However, on the last day while we were out of the room (there is no sign or way to refuse room service if you are not there) my friends smart watch disappeared from the table, this was mentioned to reception when we checked out, asking if it was found could we be contacted. The receptionist said that all the cleaning staff had been there 15-20 years so it wasn't stolen and that my friend obviously lost it. The attitude of a few staff during our stay has tainted the experience. I would not book again.

Steph Ennis

Just had a week staying at the Village Resort and it has been lovely. The resort is perfectly kept and laid out in such a nice village style. We stayed about half way up the hill and had a lovely view of the sea. It’s worth asking for a top floor room as the view is a lot better. The room are in blocks with 3 floors. We spent most of our days at the relax pool which was so nice. There are 3 other area to choose from so something for everyone. The staff are so friendly and efficient. The only thing I would improve would be the food. There were some nice meals but nothing to rave about so we eat out for a couple of meals to get something a bit better.

steve oatley

Just returned from a 10 day stay here and what a fantastic hotel,the rooms(ours anyway,526) were in a cottage style ,simply furnished but with a/c,fridge and a decent shower and comfy bed and a sea view that looked out over the town of Hersonnisos and beyond. Didn't spend much time here in the evenings,they could do with some entertainment around the bar area,although I gather there is nightly kid based entertainment, There are 4 pools to choose from,we spent most of our time around the relax pool,the one afternoon we spent by the main pool you were deafened by the music,poor quality pop covers,there never likely to be music played to my taste but it could be better than this,also so loud it was distorted,that said there were a good range of activities,water polo etc The hotel provide a shuttle bus throughout the day to and from nearby Star beach although you are in no obligation to go in there (we didn't), it's handy to save a late night walk back up the hill All in all I would highly recommend staying here ,it has something for everyone

Henry V

This is a great place if you have kids. Very clean, service is attentive and provide a lot. One of our AC was not working and they never got it fixed but otherwise I would definitely go again. Buffet is always varied and many options. Breakfast is not so great. We rented a car which is advisable if you want to see other great beaches on the island but because if the location they are usually over 1.5 hours away.

Gemma Briant

We stayed here for a week all inclusive. It's a small hotel which does a great job in offering a good variety of food and drink. The rooms are outdated but do what you need. Like many others the shower did leak but as long as you popped another towel down it was fine. Plenty of room around the pool, couple nights of entertainment too. Great location, easy access to the beach and plenty of shops and restaurants. There was a enough choice meal wise, though a few more signs would be good. Drinks were great, you did have to ask for service sometimes as they didn't keep someone on the pool bar but you never waited long. It's not 5 star but the price reflects this and we had a lovely stay!

April

We really enjoyed our week stay here. The all inclusive is good value, local drinks but taste good with a good selection included. Food has a good selection, only comment would be the labeling of ingredients and allergens isn't also accurate (e.g. sauces marked as vegetarian/vegan with meat in) but overall ok and we had good meals. Rooms are basic and haven't been renovated like the rest of the hotel. Pool area is very nice and relaxing with plenty of sun beds available. Great location for town/beach access. Staff were really friendly and helpful!

Emilian Göres

We spent a wonderful holiday at the Sergios Hotel and can definitely recommend it! The hotel is clean, well located, and offers everything you need for a relaxing stay especially for couples or families who want to explore Crete. A very special thank you goes to Stelios at the reception! From day one, he was incredibly friendly, helpful, and always in a good mood. Whether it was for excursion tips, questions about the hotel, or minor concerns Stelios was a great support throughout our entire stay. His open and warm manner made our holiday even more enjoyable. Many thanks to the entire team and especially to Stelios! We'd love to come back. 😊

Milica Cmiljanovic

Service is very good, stuff is kind and very helpful, both reception and room service. Food is great and stuff in restauraunt are again very helpful and polite.

E G

I recently stayed at Hotel Sergio's, and it was a frustrating experience from start to finish. Unfortunately, this hotel left much to be desired. First and foremost, the rooms were incredibly small. There was hardly enough space to move around, and it felt very cramped, which made relaxing after a long day nearly impossible. The bathroom situation was even worse. The toilet had a persistent, unpleasant odor that made it uncomfortable to use. To add to the troubles, the toilet seat didn’t fit properly and moved around all the time, creating a rather awkward experience. Temperature control was another major issue. The heat in the hotel was overwhelming, and the air conditioning struggled to keep the room cool, making it hard to get a good night's sleep. The dining options were equally disappointing. It felt like I was eating the same food every day, which quickly became boring and uninspired. Variety is essential when staying at a hotel, and unfortunately, Sergio's missed the mark here. To top it all off, I experienced a rather unusual disturbance during my stay: a monkey knocking on my window all night! While it may sound amusing, it was quite annoying and definitely contributed to a restless night. The only silver lining of my stay was Luigi, the bartender. He was fantastic—always friendly, attentive, and he mixed up some great drinks. Luigi’s bald head might have shone brightly in the dimly-lit bar, but it was his personality that truly stood out as the highlight of my stay. In summary, Hotel Sergio's offered a disappointing experience characterized by small rooms, stinky toilets, excessive heat, and an annoying monkey. The only redeeming quality was Luigi, the bald bartender, who provided excellent service. I would recommend seeking other accommodations if you're traveling to the area.