Hersonissos

Helen Griggs

Good hotel close to the centre of Hersonissos but in a quiet location slightly up the hill. Beware, though, if you book through a holiday company transfer as coach transfers cannot manage the narrow street so you have to walk up the hill with your luggage unless you pay for a taxi transfer instead. It’s not that far but is a bit of a pain. Clean rooms with a kettle and tea bags but milk not provided. Has a fridge in every room. The bathroom is small and there are no pegs to hang clothes on and no shelving but there is a cupboard under the sink. The shower is pretty small too but is powerful and has plenty of hot water. 2 good pools for leisure swimming. The restaurant is on the top floor with nice views over the rooftops towards the sea and the inclusive food was good if slightly repetitive but the inclusive wine wasn’t that nice. On tap beer was fine. The staff were lovely and very helpful, particularly Christian at reception. A decent hotel to stay in for a quiet holiday without children.

Isabella Csori

Hi! Me and my partner stayed here from 14th-22nd October 2024, we have had a great time! Not sure why there are bad reviews! When we arrived at 2am we were handed a bottle of water and they took us to the restaurant where they had food left for us! Never had this before in a hotel and it was much much appreciated! The hotel has 2 pools which are very clean, the restaurant is great, great food very fresh also! It’s on the 4th floor which has some great views! Especially when you’re eating it’s lovely, the rooms are very clean and very modern , the beds are super comfy! And the pillows are even great, the hotel is very clean, staff are lovely and welcoming. Bar is open from 10am-11pm, good drinks on offer you do have to pay more to have special all inclusive drinks such as cocktails and it’s 14€ a day to upgrade, hotel is great would definitely come back, it’s in a lovely area full of lots to do and it’s lovely and quiet so easy to relax, I would definitely come back! Please ignore the bad reviews people are very fussy. If I had to be very picky and say something I wasn’t keen on it would be that they don’t have Coca Cola on tap it’s more soda water which isn’t the nicest, but we stuck to fanta orange which was great!

Martyna Ch

Wouldn’t say it’s a 4-star hotel. Room was fine when we arrived, but wasn’t cleaned afterwards. The food (especially meat) looked very suspicious, so I tried to eat the most fresh of it all and despite that I got food poisoning on the last day. From what I know I was not the only one.

David Grimmett

We booked this hotel through Jet2, and it was advertised as a 4-star. However, I don't think this is a 4-star. When you are dropped off, you are told the coach cannot get directly to the front of the hotel, so you are dropped off on the main road and have to walk to the hotel. It's not far, but it can be a little confusing as a new arrival (the rep gave us a little map, which helped). When we arrived late, we were given access to the restaurant, and a pre-made meal was available with access to self-serve wine, beer, and soft and hot drinks. This was very welcomed, and the night manager was very attentive. We paid 49 euros (for two people) in hotel tax, which wasn't explained by Jet2, but I knew about it from friends, and it is based on the star rating per person per night. The hotel, in general, is very clean, but our room was very small, and the balcony wasn't really big enough for two people to comfortably sit. The bathroom was tiny, and the toilet required us to sit at an angle. The shower was small, and the curtain constantly clung to you, requiring towels to be put down on the floor. There were plenty of towels, a safe and a kettle (in the wardrobe!) There were some tes bags but no coffee and no milk. A small fridge was also in the wardrobe under the shelf with the kettle. There was no iron or ironing board, but we got one from reception for free. There was a very good AC unit in the room with a remote, and as advised by staff, it didn't work if the patio doors were open (which is good as AC needs to be in a sealed room). There was a large smart TV on the wall with a few basic English-speaking channels, mostly news, but there was a facility to stream from a tablet/phone through the hotel wi-fi, which was very fast and reliable. We stayed in October, so I dare say that entertainment might have been better in the main season, but there was no entertainment other than a saxophone player on the third night. The only areas for drinks and food were the restaurant on the top floor, which only had specific opening hours, and the small pool bar, which didn't have many snacks other than a few dry goods and some ice cream. The all-inclusive drinks were basic, the spirits were local and not very good, and the cocktails were very sweet, but the beer was good. Most people who sat at the pool bar were making their entertainment, such as playing cards or playing pool on the dated and not very well-lit pool table, which I think charged 2 euros to use. There was some music piped, but it was quiet and not very contemporary - more like lift music. The restaurant was on the 4th floor, and there were stairs and a lift, but the lift was small, and its priority settings were a little off (e.g. you got in and pressed four, but it went to ground because someone had pressed the button). The food in the restaurant was not 4-star. The set-up was more like a canteen. There was plenty of food, and it was hot, but it was very repetitive, not indicative of local foods and the desserts were frozen, sometimes not having been thawed out properly. The food was OK - not brilliant - I have stayed in 4-star hotels, and the food has been amazing. Not here, unfortunately. We felt the need to eat out numerous times to get a taste of traditional cuisine. At no time were any of our room supplies filled by service staff. We had to purchase tea, coffee and milk from the local supermarket. We even had to purchase alcohol because the choice on site was so poor unless you paid a premium to upgrade to all-inclusive plus (which was extortionate, in my opinion). Service was ok, but one day, they didn't make our beds, they just left folded sheets for us to do. No water fill-ups in the fridge - we had to buy our own water. In conclusion, I have stayed in amazing 4-star hotels, and unfortunately, City Green is not one of them. If they said three stars, they could just about get away with that, but I have stayed in better Premier Inns in the UK. I loved Crete and the location is brilliant, but I wouldn't stay at City Green again.

Dupa jaja Jaja duoa

Overrated. Should be 3 stars maximum. I had food poisoning. Hopefully not in this hotel … smell is bad in the toilet Service ok but not changing covers on the beds. Food fair enough. Nice view from the balcony . Good location . Good quality / price range

Nico Taenzler

I recently stayed at a charming hotel in a beautiful village and was impressed by the excellent service. The hotel offers two lovely pools, one of which is thermal, perfect for relaxing. There’s also a well-maintained tennis court for those looking to stay active. The on-site restaurant is a real gem, serving authentic local cuisine in a cozy atmosphere. Overall, it was a wonderful experience, and I would highly recommend it!

Carra Straut

We had a lovely stay here! Staff was friendly, room service offered daily. The room was very convenient to the pool & mini golf. They also have pet cats at the resort & they're so cute! Close enough to night life & the beach, especially if you rent a car. Can't wait to go back!

john island

The entire staff was awesome from the soap and the massage services to housekeeping!The front desk staff did an exceptional job making my wife and I feel welcome. They made us feel right at home!We love this place and will definitely come back again!

Linda Pullan

Up high above Hersonissos, most units have lovely views. The staff are friendly and very helpful. The food at the restauramt buffets is very tasty and varies. Several evenings there is entertainment. And there is much to see on Crete, from Knossos to the archeology museums (many) to the excellent acquarium, the caves of Zeus, the Lassithi plains, wineries with unique grapes, etc. We will be back!

Milan K

Awesome resort! I only gave 4 stars on location because it’s not on the beach, however being on a mountain provides exceptional views, shuttles run to the beach and town daily and only 5 and 15 minutes away. The pool is fabulous, staff are amazing and food is exquisite. This may be my new vacation spot to replace St. Maarten as the Greeks are much more accommodating than the French……just saying from experience…..

Jordan Dowling

Super nice hotel. Everything is all inclusive breakfast, lunch and dinner. The bar was great, staff are super nice. Fantastic location even with my mobility issues it's an okay walk. When we come back to Greece most likely going to come back here and get a car next time to travel the island.

Laura Zeibote

Thank you for a great vacation! We really enjoyed our time in Crete. The hotel is located in a very good place to enjoy and observe nature. Easy access from the airport via public transport (stop #25 but no worries they will let you know where to get out). Their bus lines are very organized and comfortable. The hotel and rooms are clean, the staff is very responsive, smiling and friendly. The food is varied and very tasty. A short walk away is the charming town of Stalida on one side (beautiful sea road to it) and Hersonissos on the other. The hotel has a very good car rental service, which we also used. We have been there 3 times.

Evi Mavrogiannaki

Fantastic view Fantastic people . My greetings and warm wishes to George who works at the service. It doesn't matter about rooms. It matters that you have a wide view at the sea It really relaxes you. It opens your mind It also matters the caring staff. I want to come here again. ❤️❤️❤️❤️

Andrew Pd

The view for the sea-side rooms is breathtaking. At first we thought that climbing all the stairs is going to be a problem but we got used to it fairly quick. Food was very varied so we could always find something good to eat. Open bar was also great and the staff very friendly. The room was very clean however, the room smelled a bit funny and there was also a smell coming from the bathroom drain. The smells persisted throughout the stay despite constantly having the windows open but the good parts mentioned above compensated for the disconfort.

Konrad Poniatowski

The food is terrible, the drinks are poor, and while the canteen service is okay, the food is really bad. The bartender is unprofessional, and the security guard is often drunk, yelling loudly in the hallway. Additionally, the drunk security guard physically attacked me when I walked past and insulted me in Greek.

Emma

The staff are very friendly and accommodating. It is a small hotel, which is why it has a family atmosphere. The food is really very good for the price and there is a hot buffet for breakfast. For dinner, the hot offerings vary from day to day, which is very refreshing. The rooms are simply furnished and include a fridge and air conditioning, everything works perfectly. Otherwise, the rooms are always very clean. The location is ideal, the walk to the shopping street is very short, and the beach is just behind it. You can reach everything on foot, but we didn't experience any noise. All in all, perfect if you want to lie on the beach during the day and not just spend your vacation in the hotel. The people are all incredibly friendly, which was very nice.

Danijela Petković

We stayed in this hotel for 7 days in July of 2024. Here is a short recap and a recommendation: -location: 3 minutes walking distance to the main street, 5 minutes from first beach, still always so quite and peaceful. -accommondation: Bigger rooms than we expected. Never saw anyone coming in our room, but still floor was always washed and towels changed every 2 days. -restaurant: Eating by the pool with sounds of violin and guitar during dinner was very nice. Great choice of food, never standing in line or waiting for a table. Got a big 'breakfast to go' early in the morning before our flight. -staff: Beautiful people, always smiling, fast, kind, willing to give you recommendations and answer on all your questions. To conclude, sending a big thank you to people in this hotel and recommending it to everyone!

Ciprian Iova

I only gave two stars because I don't think they deserve more. Cleanliness is a big problem, both in the hotel in general, elevators, hallways, even in the reception, but also in the rooms: a bit washed with the mop and arranged the bed in great haste. On the first day, we had a room in the non-modernized building and the location is a maximum of one star, and the next day we were moved to the more renovated building where, in about two days, we received stained towels, and instead of shower gel, pure and simply refilled with water... It's a pity because they are in a very favorable position, and I think it could show more interest!!!

Monica Gebrial

Stayed here with two of my friends, and we absolutely loved it. All the staff were lovely and very friendly. Hotel was clean and the food was delish. And location was amazing There was also live music as dinner for two of the evenings which was great. And we were blessed with our balcony view Only issue was fridge in the room wasn’t working properly, would make a bad smell when we turned it on.

Flavia Trifan

We were seated at the building in front of the main hotel building. The rooms looked nothing like the pictures, they were not clean, everything was old and dirty. So if they want to give you a room in the next building don't accept it. If you wanted to change the rooms they charged extra, so in order to receive the room you actually paid for there was extra money they asked for. Disappointed! Also they do not have luggage room so we ended up paying 30 euro more to stay more hours ultil we had to leave. The only thing that was not bad it was the breakfast.

P. E.

For a low season price it's a very good place. Spacious room. If you take a room with the yard view, it's gonna be quiet at night. A few steps and you're at the sea. I'd definitely come again, it's a good, budget friendly place. 👍

Mike Dave

Basic rooms are in need of an update. The bathroom is the same needs a renovation . Everything you need is in walking distance. Beach very close, so are the shops. Owner always there till 5 pm for questions and directions. For breakfast and lunch , ood cheap food. Tip. Use the rrooftopterrace for sunbathing when it's windy.

jan @broad

Good location ,simplex clean and central ,great sea view.

Jennifer A KresseRodriguez

Manolis was amazing and so was his team. He told us about a beautiful rustic beach where we snorkeled in crystalline waters right off the shore. There were lots of gorgeous fish. The place was just what we were looking for. The price was incredibly good. It was super quiet. I love Hersonissos- I'm referring to the quiet part where Klery is. I highly recommend the self service restaurant called DAVID. They serve Cretan food and it is so good I'm still dreaming about it.

Celeste Settembre

Very close to the beach and the restaurants. Dirty rooms from the first to the last day of my holiday. Old furniture. I refused to have breakfast in there. A real nightmare.

Ian Wilson

The all inclusive side let's this place down. Poor food selection, usually pretty cold. No snack options during the day, and drinks at the bar made with local spirits and vile soft drinks. Beer is also very poor (tasted like it was watered down) it's a shame as the hotel and staff were really good otherwise. They try to scam you for the 20€ safe, but tell them you don't want it and they're fine.

Alex Harris

Lovely place that is being refurbished during the off season. The ones have that been complete already look amazing. The location was 5 star, 1 minute walk to the stip and shops, which were fantastic. The beach was beautiful and only a minute walk also. The hotel manager was so so helpful, count do enough. Once you get past George's hard exterior he is a gentleman. The bar staff were one of a kind, Michael and Anna, thank you so much.

Jennifer Stratford

Amazing location! Close to the main strip and touristy places. On checking in be prepared to fill in forms and pay the tourist levy in cash. The room safe cost €20 and is included in the levy, FYI. This 3 star hotel has everything you need to have a great holiday. Food is varied daily and we always found something to eat. We're not fussy eaters. Drinks are bog standard. Hubby enjoyed the beer. Pool bar servers are very pleasant and always smiling. Strict rules to be adhered to at the hotel which was fine. Pool closes at 6pm. Entertainment on Mondays and Thursdays. Nothing for young kids to do, but was fine for us as we were 6 adults. Stayed in the sister hotel rooms, Cleopatra, were cleaned daily and very comfortable. No TV, but no issues as we were out and about mostly. Bottom line is if you are kind to the staff, they are kind in return and visa versa. Overall great cheap holiday.

Кузьма Николаев

This hotel is definitely not 4 stars. The rooms are old and smell strongly of sewage. The drinks in the bar are of very cheap quality. All drinks have bad salt water. Internet is bad. There are no complaints about the food. Everything was delicious. Guys, be honest with people. You are very far from the 4 star level!!!

Petr Minarčík

Smaller city hotel one street from the beach. The rooms are small but functional. Those on the 2nd and 4th floors are original, the others after reconstruction. The restaurant is smaller but nice. The food is very tasty, however, compared to other 4* hotels, the selection is quite limited. The hotel pool is large enough, there are plenty of sunbeds. There is also a decent amount of seats under the beautiful bar pergola. All the staff are very nice and hard working. The bar staff, Anna and her colleague are very helpful and smiling despite working basically non-stop. Overall, I rate the stay positively, although 4* mainly corresponds to the amount of the tourist tax. After all, even in Google maps, the hotel is marked as 3*.

Zander McNally

The Spa was amazing. Everyone from taking our booking to the treatment room were very welcoming and reassuring. This was my first holiday away as an adult and I felt very well looked after for most of my experience. The catering staff, waiters, housekeepers and especially the Spa staff were delightful. Courteous and respectful. I would say the only reason this review does not get 5 stars is that upon arrival and at moments throughout our stay, I feel that the reception staff were not only not very helpful but were less than forthcoming with information about the hotel. They could have given us some more information about what cost extra and what doesn’t as well as perhaps taking a little more time to show us where everything is in the hotel. I am still unsure where the Pool is and I had to figure a good few things out myself. This, along with the vibe that we were bothering them as they served multiple people at once, just gave the impression that we were not being prioritised even for a few moments. However I would like to end on a high note. The other staff were lovely, and the hotel is clean and modern. The rooms were great and spacious as well as a lovely dining room that made us feel like we were eating in a fancy restaurant every single meal. I would recommend anyone to visit the hotel and not be put off by your first point of contact. The holiday just got better from there.

Daphne van Le

My dad and I had such an amazing stay at the Palmera Beach Hotel last week! The room we stayed in was very nice and clean with an ocean view. Every day the housekeeping staff made up our room very neatly and refilled the amenities we needed. The hotel is nicely located at the corner of the street and lays perfectly close to the beach. A big thanks to the staff, especially the people that run the all-inclusive buffet we had. The food was delicious, of good quality, and diverse every day. The service was an experience we will never forget. Everyone welcomes you with open arms and a big smile, the service is quick, and it is very noticeable that they enjoy their job. A special thank you for Alexandra, Mr. Nikos, Ali, Marco, and the chef for making our stay unique and memorable! Elena, thank you as well for being a very good and talented operations manager and for taking good care of us during and after our stay at the hotel. This hotel is highly recommended by us! Kind wishes, "Good morning Vietnam!"

Chris Funston

Nice all inclusive hotel right on the beach. Staying here also gave us a 10% discount at their beachfront restaurant as well as Fresh next door. We stayed for 7 days. We had some minor issues with one of the staff members not wanting to provide us with drinks we'd previously had for some reason, but management was able to fix this for us quickly. Not sure if it was a misunderstanding on his or out part. The buffet breakfast, lunch, and dinner were all fairly well stocked. Nothing crazy, but the coffee, warm pastries, and the omelette station were great. Also... UNLIMITED JUICE. I love juice. The all inclusive drinks were great too. Tasty cold beer, decent vodka, and very friendly bartenders. Our room was clean and spacious. We had a hot tub suite and made use of the tub almost every night. The fresh fruit and bottle of white wine on check in was appreciated. The shower/toilet area was a bit tight and it made it a bit awkward to close the door. The glass shower door was slightly ajar which got the floor wet every time we showered. The toilet was weirdly tall. I'm six feet tall and when I sat down, I was on my tip toes. The rainfall shower was excellent. We were never left wanting for hot water. I saw a panel on the wall in the shower and started pushing buttons which made it constantly beep at me. We contacted the front desk and they sent someone up right away to fix it though. The beds were very comfortable! Definitely the best bed I've slept on in my three weeks in Europe. All in all, an excellent time for my first time in Europe. I will definitely consider Palmera Beach when (not if) I come back to Hersonissos. Thank you!

Erica Wilsher

Absolutely beautiful hotel with very friendly hardworking staff! I’ve read a lot of reviews saying it’s noisy at night however we did not find this at all, so quiet and peaceful. The beach is stunning although I would recommend water shoes at it’s quite rocky in the water. The food included in the all inclusive package is all good. Perfect romantic holiday for a couple in late 20s. We will come back next yea

שחר אהרוני

An excellent hotel with a high sense of service, delicious and varied food, beautiful rooms and a location right in the center. The hammam in our room didn't work and Helena- the nice hotel manager compensated us for using the spa and a late check out

Jackop

The hotel was a huge disappointment. The rooms are old and extremely small. Nothing matched the photos or the description. The pool is nice, but like the rest of the hotel, it is outdated. It ruined our vacation, and spending time there wasn’t worth it. The food wasn't exactly tasty, and it was the same every day. The drink selection was good, in our opinion. The only thing we were satisfied with was the room service. The lady was very nice, and our room was beautifully cleaned every day. I do not recommend this hotel.

Kim Johnson

Check in lacked. Think I was catching them at the end of a tough day. No run down of hotel, no book in room with info. We stayed 5 nights and only asked for our room to be cleaned once, and we were left with one body towel that I'd used for several days still hanging on chair and no other towels, bed was stripped with bottom sheet replaced and the rest folded on top for us to finish making. This really wasn't a big deal.. it just made us chuckle. The hotel has a gorgeous view and picturesque cottages. The food was very good. Very cruise ship like. We had to fight mosquitos a few nights in our room. I'd suggest closing up all windows from the start. The windows tilt out and it's beautiful weather so when we arrived they were all tilted open. The people working the dinning hall and bar are absolutely amazing. They are so gracious and keep everyone smiling and having fun.

S

Overall it was a nice hotel, for the price it is really good, I’ve seen lots of negative reviews, but I don’t really get it, no hotel is “perfect”… i felt like the staff were trying their best, which was nice. The hotel has its own little shop near the bar, there’s 2 pools, a nice view and on some days there’s live singers who perform and make it all pretty romantic. Nothing serious there to complain about from me, the cleaning staff were nice and I got to know them pretty well. Though I must say that the beach is a hill walk down, it was okay for me but if you’re not so sporty or have health issues or are simply a little older I’d recommend you to take a taxi to the beach n back or rent a car. (Renting a car is what I recommend a lot, there’s a really beautiful places in Crete, and near this hotel :)

דפנה זיגמן

We arrived together with the little son, the view is stunning. kind service. A two-year-old boy did not have so many attractions. Unfortunately the food and alcohol to our taste is average level or below. But we had a great time.

Michal Mézeš

Lobby lady was nice and helpful, at the evening the bar the bartenders were very friendly and kind, gave us a lot of drinks without asking 😁, just find the older guy and he gives u everything u want, just very good place to be. Very nice view on the sea. Thanks a lot for the vacation. We enjoyed our time spend here.

Natasche Hancock

This is probably one of the best hotels I've stayed at. We arrived late (10pm) our room wasn't ready however they upgraded us for the evening and the following day they notified us via the app that our room was ready. The app was brilliant as we had a problem with a light switch in the bathroom, messaged reception via the chat and it was fixed within 30 minutes. We booked a larger double room which was very spacious and cleaned everyday. We booked bed and breakfast, the breakfast buffet was really fresh and you could order fresh omelettes which were delicious. The other food and drinks at the hotel are great and very reasonably priced. They are massive portions tho so you could get away with sharing a lot of the food. There's plenty of sunbeds and bean bags around the pool so was easy to get a space. There is a DJ that plays music 1pm - 6pm which after reading some of the comments wasn't as loud as some have made out. The only 1 small negative was we were sat on our sunbeds, I nipped to the room to grab something and my boyfriend just nipped to the toilet we were both gone no more than 5 minutes but when we got back reception had moved our towels and bags, we went to collect from reception and she explained you can't reserve sunbeds which I completely understand however we were gone for no more than 5 minutes, I would totally understand this if we were gone for over an hour. Other than that the staff and hotel itself is fantastic, so much so we have booked to return in May next year for my 30th birthday. Thanks cooks club for a brilliant stay.

George Stauroulakis

I can't say enough good things about my stay at Cooks Club Hotel in Hersonissos! From the moment I arrived, I was blown away by the incredible vibe of this place. The hotel perfectly blends modern style with a laid-back atmosphere, creating the ultimate escape. If you're looking for a hotel that offers amazing food, top-notch cocktails, and unforgettable parties, Cooks Club Hersonissos is the place to be. I’ll definitely be back!

Ville Peltonen

The hotel is located in a good location in the heart of Hersonissos. All necessary services within walking distance. The hotel's atmosphere is good and relaxed, and K-18 works well. In the afternoons, a DJ plays music and sometimes the music is a little too loud, which might disturb some customers. The breakfast is good and plentiful, and is available for a long enough time. A good and versatile lunch is available from the pool bar during the day. The rooms are a bit cramped. Bathroom and toilet separately and these are really small (cramped). The air conditioning works well and otherwise the equipment in the rooms is good. The beds are OK, but the beds are made of two separate mattresses and there is a disgusting gap between the mattresses (no separate mattress pad). There is enough staff and the staff is friendly. We are very strict when it comes to reserving sunbeds at the pools, i.e. sunbeds cannot be reserved in advance, e.g. in the morning before breakfast. The sun shines all day on the hotel's pool, and you can choose places on the edge of the pool, as well as shady places on the side. Overall good and functional!

Aaliyah L

Great location, great vibes, great facilities, food was amazing and incredible cocktails. I would definitely stay in a Cook’s Club again! We stayed in the junior suite, great size room and comfortable. Pool opened at 9am to 7pm. The DJ was great, started out more chill and got livelier later in the day but stopped at a reasonable time. Great location in the town and very close to the sea. Staff were very helpful and would suggest places to go. They had events on, unfortunately some of the events we thought were going to happen didn’t or changed due to the football. Having the euro football projected on the wall was great, if you’re into football. If you had half board you got a certain amount on your card, so could use it for lunch and drinks. This meant you could still go out for dinner. Potion sizes were large, loved the chicken wrap (it was two whole wraps, so we shared). Breakfast was amazing, options for all including asking for a fried egg or omelette to be cooked (timings were between 7:30 and 11am). It was very close to the bus stop to Heraklion or Aglio Nikolaos (also stops to Malia). You could book excursions at the hotel or there were many other places in the town. The only negative we had was our room didn’t have a thorough enough clean, the bathroom sides needed wiping and the floor, sweeping (we’d been to the beach and for days there was sand). As soon as we let them know, they made sure to rectify.

Emily Jenkins

Not right of the front so not really noisy. Great quality rooms, great drinks and food. Great pastries at breakfast. Evening entertainment and have been projecting the euros games each evening onto a wall you can watch from the sun loungers in the evening. Be warned there is a DJ that plays all day and music can get a tad too loud. But rooms have great sound proofing and can’t hear if the balcony door is shut.

Rody Lima

This hotel os great. It’s an all inclusive, but with a very high standard of service. The staff is kind and helpful, the food is amazing and the top quality service really deserve a 5 star!

Jenny Ayers

Stayed for 10 days in September and what a fab place. Excellent choice of good quality food, pool areas very clean with tasteful fun games at family pool area. All staff very friendly and helpful. Easy access to surrounding areas with bus stop just outside the hotel, very cheap and staff on board to help you get to where you want to go. Thank you for such a great holiday x

Sonali Aggarwal

We had a memorable holiday this summer in Grand hotel. All staff members are extremely friendly and helpful. Beautiful location with nice view and lots of activities for kids and adults. Very good food as first time we didn't miss our homemade food. We had a really great time. Love from London

Robert Crossley

Had a lovely one week holiday here at the start of June. Myself, wife and two kids (8 and 4), all absolutely loved the hotel. I honestly can't think of anywhere else I've been abroad that was so clean and tidy! It was spotless! We were all inclusive and found the food at all meal times to be delicious, hot and fresh. It was also nice having the options of eating at the pool bar or other bars. Our room was lovely - a family room, with air con, clean and spacious. It was located close to the newly revamped kids fun pool which our two couldn't get enough of! Our 8 year old also loved the big slides on the waterpark! We all had an unforgettable weeks holiday and wouldn't hesitate to recommend this hotel!

Anna Mamounaki

We had an amazing holiday in Grand hotel! Friendly and helpful staff, great location with nice view and good transportation to other places, lots of activities for everyone. Excellent food with variety. Thanks for the hospitality.

Karen Phillips

Wonderful place. The food was great and we didn't even eat in any of the themed restaurants. The baklava was to die for! Such a pretty looking hotel, with the blocks of rooms in different pastel colours. The little stone walkways leading to all the rooms were beautiful, lined with vines, lime and pomegranate trees. We had a room for 3, so one was on the sofa bed, which was a worry but it was fine, more like another single bed. The room was large but the air-conditioning was faulty. After reporting a couple of times a brand new unit was fitted. Very clean all over the hotel and pool areas great. Most staff were really cheerful but a couple of the older male staff could be a bit grumpy but they mellowed as the week went on. The entertainment team were husband and wife and they were great, had a great game of darts most days. I never did get that 180! 8 of us went on this holiday with ages ranging between 23 and 58, we all thoroughly enjoyed it. Would definitely go back.

Jon Wilde

We had a wonderful holiday at Silva beach, nicely laid out rooms in small blocks not one big building. 2 decent sized pools, both with nearby bars & loungers. The staff are very welcoming & feiendly. Food & drink is good & we would go again without hesitation. It's situated on the beach with lovely views, is well located with the small harbour/port in one direction with many nice bars & restaurants along the sea front, star beach in the other direction with nice pools, water park & nearby water sports & snorkeling. Many shops, bars & restaurants along the main road that runs parallel & fairly close to the seafront path/road. Up the hill are a series of small old villages that are very nice & well worth a visit, there are plenty of taxis if you don't fancy the walk, there are multiple bars on the way back down from Old Hersonissos to the beach side Hersonissos to ensure you don't get dehydrated! Alar dinner show is well worth booking in for a very entertaining evening.

Carter Grandin

The hotel was very pretty and the people were very nice. It's right on the beach and has some great views of the sea. Biggest problem was the buffet style food was inedible. No matter what I tried it was the worst thing I've ever eaten. My wife and I were shocked that so many people were eating it. Since it's in a tourist area the surrounding food is really expensive and not super great. There was a disappointing lack of Greek food.

Cheree Leeson

We were amazed at this resort and were warmly welcomed by reception, particularly Elena. Friendliness, professionalism, meals and location were all well above expectations. The all inclusive package is great as the meals are really good and a huge variety. There are plenty of sun beds around both pools and on area of sand at the sea. There are very few children resulting in it being a quiet resort with mainly older guests. The “partial” sea view room is lovely and overlooks the pool with the sea in the background. The village tourist area is across the street from the hotel. The evening entertainment is pleasant and stops at 23h00. There are many spectacular restaurants within walking distance. We recommend staying here. May 2023.

Paul Smith

Booked this Hotel for a 10 night stay with my wife and teenage son. On arrival at 1am we were shown to our room but quickly realised that they had allocated us a Double Bedroom with 3 beds shunted together rather than the one bedroom annex/apartment. As well as lacking any sort of appropriate privacy, given my son's age (15), he is also 6 foot 6 inches tall so the additional camp bed provided had to be slept on by my wife. Complained to Reception immediately and was told to return the next day. On returning the next day I was informed that they genuinely believed that they had upgraded us, as the room we were in, had recently been renovated. Nevertheless they understood very quickly that the room was not appropriate. By Day 2 they had allocated us to a new room and while we were on an all-day trip had moved our luggage to the new room. This room, although the decor was more dated, served our needs much better and provided us with separate sleeping quarters and a lovely big 1st floor balcony. The professional way in which they turned round this negative scenario into a more positive one and their swiftness to act has to be applauded. The food was great and when called upon the staff were always friendly, courteous and helpful. Yes you have to get up at 7am for a pool sun lounger which wasn't an issue for us but compared to other resorts I have been to, the pursuit of a sun longer is not as ruthless. The entertainment was average but that doesn't matter because unlike other all inclusive hotels it is very much in the centre of a lively area with many bars and restaurants to choose from. We booked the Italian A La Carte and the food was really good. Unfortunately we left it too late to book "Prime Burger" so I would suggest to anyone that you try and book early. All in all a great holiday!

Colin Petrie

All round good service but had problems with the A/C, bunk beds were slack and flimsy, food was a bit canteen ish and not a great choice, add more alcohol to the all inclusive list because what you have is not much and fix your slides because where they join together needs to be filled as there like a cheese grater when you go over them. Other than that good location lots to do and nowhere is 100% but it's the small things that count.

Chloe Lynch

I stayed at this hotel for 10 days recently and I will definitely be returning, perfect for children, they absolutely loved the pools, play areas and slides. Disco each night was a bit repetitive but kids loved learning the same dances. food could be a bit better but we always found something to eat as there’s plenty of option. Our room was very clean with a perfect sea view. I think the reviews on here are very harsh, I was dreading my holiday after reading them but was pleasantly surprised.

PL C

The room was practical, nothing fancy but absolutely fine to rest your head. The food was ok. The location was great. The staff in the onsite supermarket were lovely. The 2 Albanian gentleman working the pool bars were the rudest, most miserable people I met the whole holiday. Advice, get a job where do you don't deal with people. I would recommend this place for families. It can be quite busy, but you have everything you need here.

Damian Dziura

Although rooms are outdated, but staff it providing daily cleaning and towel change. Buffet is great , plenty of food with nice variety during lunch. Please with kinds and family is great. Everything for the family stay is here. Plenty of attraction, few pools and bars. Few accesses to the beach. Besides that location is great- everything nearby including clubs bars and restaurants.

Zoe Williams

To be honest reading the reviews I was dreading coming here! I can honestly say we’ve had the best time here! The kids have loved it they’ve been busy all week with kids clubs discos every night for them the entertainment staff have been fantastic :) they been playing in pools all day and the rooms are nice as well. The food has been really good I mean what do you expect at 4* hotel there have been meals for everyone. Lots of healthy options. Only down fall is the all inclusive bar but it depends on what type of holiday your looking for! It’s really close to the town with lots to do. Walking distance from the beaches lots of restaurants near by. We had a late flight home and they let us stay in the hotel all day and use all the facilities until we had left which was a really late evening flight at no extra cost! All in all nothing to complain about here.

E G

I recently stayed at Hotel Sergio's, and it was a frustrating experience from start to finish. Unfortunately, this hotel left much to be desired. First and foremost, the rooms were incredibly small. There was hardly enough space to move around, and it felt very cramped, which made relaxing after a long day nearly impossible. The bathroom situation was even worse. The toilet had a persistent, unpleasant odor that made it uncomfortable to use. To add to the troubles, the toilet seat didn’t fit properly and moved around all the time, creating a rather awkward experience. Temperature control was another major issue. The heat in the hotel was overwhelming, and the air conditioning struggled to keep the room cool, making it hard to get a good night's sleep. The dining options were equally disappointing. It felt like I was eating the same food every day, which quickly became boring and uninspired. Variety is essential when staying at a hotel, and unfortunately, Sergio's missed the mark here. To top it all off, I experienced a rather unusual disturbance during my stay: a monkey knocking on my window all night! While it may sound amusing, it was quite annoying and definitely contributed to a restless night. The only silver lining of my stay was Luigi, the bartender. He was fantastic—always friendly, attentive, and he mixed up some great drinks. Luigi’s bald head might have shone brightly in the dimly-lit bar, but it was his personality that truly stood out as the highlight of my stay. In summary, Hotel Sergio's offered a disappointing experience characterized by small rooms, stinky toilets, excessive heat, and an annoying monkey. The only redeeming quality was Luigi, the bald bartender, who provided excellent service. I would recommend seeking other accommodations if you're traveling to the area.

isla smith

Lovely hotel, food was amazing and we were near many beaches a harbour a short walk away. Initially we were put in a room which we did not like but after we got given a nicer room which had a better view and had everything you need. Staff were lovely especially Aggellos the barman. Everyone was helpful and we had a great holiday. Perfect for young couples.

Rich Bread

Upon check in at 2am there was an ants nest in our room. Staff were brilliant though and gave us a handful of keys to alternative rooms and allowed us to pick which one we wanted. Food was ok - a bit samey on a lot of days. The pool area is small with not enough sunbeds for the whole hotel (luckily we were there out of season!). Staff are brilliant though.

Stehen Healey

Clean throughout. Modern service, pool and outside areas. Helpful , efficient and cheerful staff in al areas. Very laid back and relaxing. Not really suitable for kids and meal times can be brisk. Food is generally good and plentiful for a three star rating. Rooms can be a little dated and basic, although the are clean an comfortable. It appears the hotel is gradually refurbishing thou this is not obvious and detrimental to your stay. Good value for money and very relaxing. There is no disco, mainly traditional entertainment. 20min walk into town there are plenty of various themed bars and clubs. Shops covering most needs are in abundance.

Jacqueline Webb

Hotel is very clean, staff are friendly and helpful. Food was OK, not repetitive as AI option can be, could be hotter on serving, but I have had worse in other hotels. However I found that the seating in the hotel was not at all comfortable in either bar area at front of hotel, rear bar area and dining area. Pool is small and needs an update. Even though the hotel is on main street the rooms are quiet, furniture was basic but adequate, beds were very nice

Andy Georgiadis (Georgidoo Studios)

My family and I, wife and children aged 9 and 11, had a wonderful 5 days at the Arminda. The food quality was good, tasty and plentiful. The service was polite, courteous and engaging as we were always checked on to make sure everything was to our satisfaction. The rooms were cleaned daily, at a convenient time for us, the facilities were also exceptionally clean and the gym was great! There was live entertainment including an Abba show, magic show for kids, plays and karaoke for all. One of those events per night. Our kids loved the food variety, pool and entertainment provided. Lots of activities for kids which allowed for some adult time too. Check-in and out staff were helpful with advice too. We were there with friends and can't wait to return in the future.

Dimo K.

What can I say.... probably one of the best 4* hotels in the region. The staff are attentive and cheerful, the buffets are top-quality, the activities are state-of-the-art (water park for children, modern fitness room for adults, 3 Padle courts, basketball court, table tennis,...), the pools are clean and pleasant, the rooms are perfect, the spa is available and the shows are top-notch. I recommend this hotel to all families looking for a sporting vacation, relaxation and Cretan nutrition. Thank you and congratulations to the staff and the management!

Charley Ann

Excellent family hotel in Crete! We are currently on our 2nd visit , we couldn't fault either stay. The staff are all very friendly and welcoming and can't do enough for you. The pools are perfect for children and there are quiet areas for adults to relax too. There is a variety of food in the restaurant and snack bars, plenty of choice. Would definitely recommend the hotel and hoping to return!

Richard Adam

A great, clean hotel with great staff and a good range of facilities. My particular favourite is yoga/meditation followed by a Greek coffee or home made iced tea (really is at slightly different each day) the animation team have been really good. Although all inclusive it is worth while taking a 10-12 euro taxi into a village to seek out Cretan food, often with a stunning view.

Tami Oserson

Amazing family hotel. We spent 10 days, in July 2024. The staff is the kindest staff i ever met. They gave us such a warm and familiar feeling! The staff Arranged my daughter a wonderful decorations for her birthday, and made a whole celebrationof the check in and the entry to the room. The rooms are very comfortable and clean. Food is also good, big diversity and options, so anyone can find something he likes. The entertainment staff were also exceptional! Kids and adults, we all had a lot of fun. At the end of the vacation- we simply didn't want to leave. I think this says it all! Thank you Valia, and all the team! Tami, Michael, Mia and Zoey Moshkovich.

RE M

Best Hotel on the coast east of Heraklion. Beautiful park with old palm trees and a Lot of flowers, five Restaurants with good cuisine. And a perfect beach directly in front plus best beach bar with best sunset view! Many employees for many years in Service at this hotel provide best Service!

rachel hill

Firstly, big shout out to all service staff, who work exceptionally hard. The hotel complex is lovely, spacious and modern, well maintained and clean. The pool is salt water based, always ‘fresh’ when you first get in. The pool area is kept well cleaned, maintained, hosed down daily etc. public facilities are all good. Hotel offers same daily activities such as water pole/daily tournaments/aqua aerobics from the animation team. Street bar at night has a great vibe! Food is lovely, lots of choice, definitely worth a visit to the Italien, tavern and steak corner for the all inclusive offer. The steak was amazing! Tavern, great atmosphere. Drinks are chargeable in the Italien and steak corner. Location, the hotel is just outside Analipsi, there are a few bars here, sadly, not much else. If you want nightlife or shopping you need go to heronnissios. The hotel does a bus (chargeable) a taxi is 10€ each way it’s a 10-15min drive, not really walkable. We do not speak German so sometimes, although we had a lovely holiday, on occasions, staff spoke to us in German. We stayed for 10 nights, paid 36€ for a room safe (shame this is chargeable) and 70€ accommodation tax for one room (informed on check out, would be good to be advised on pending charge when checking in)

Jérémy H

My friend and I had a great time at Hotel Anissa during our one-week stay. A few disclaimers before the full review. First, as we came in late April for a week the hotel was at around 70%, which means our experience might be quite different from the full season. Although we were very lucky that the weather was perfect, continuously sunny and between 22 and 27 degrees. Second, the hotel manager graciously upgraded us to one of the newer, more premium rooms. So I cannot comment on the standard rooms. Now, the room we were provided was absolutely perfect. It was comfortable, sufficiently spacious and would have been suitable for a family of four since it offers a double bed and two superposed beds in a separate room. The AC was very effective, a dehumidifier was also provided and the sound isolation (considering we had the room just next to the breakfast area) was very good. The only noise disturbances were the neighbour from above stomping and dragging furniture, but no amount of sound isolation can fix this, it's more a matter of individual behaviour. One negative is that the WiFi isn't too great so plan to rather use your phone data if possible. The cleaning ladies did a good job daily and provided us refills of soap and else when needed. The hotel is adjacent to its private beach and near small shops. The location was a bit isolated but a bus stop was at 20min on foot with regular buses to nearby cities. Ideally get a car but it isn't mandatory. The staff in general was very welcoming. Most staff spoke English and German in addition to their native Greek, some even spoke French. Whenever I had a question, whether about the hotel or about touristic recommendations, I always found them very keen to help and pleasant. They would also remember things I mentioned several days before and would come check on me. We had however some rare rude encounters, notably at the early breakfast where the manager proceeded in explaining everything in German in fast-paced despite me answering in English and then got upset at us for failing to comply with his indications. I understand preparing the morning rush is stressful for the staff but it left a sour taste on our departure day. The hotel offers a very good variety of activities for everyone: tennis (4 courts, 2 of which are free to reserve for all-inclusive guests), minigolf, table tennis, yoga, outdoor pool, indoor heated pool, massages, private beach, etc. The food and drink options are really great and make the all-inclusive totally worth it. The various bars offer around 20 drink options all along the day and until quite late in the evening, including cocktails with and without alcohol, red and white wine, beer and soft drinks, all of them for free and without limitation as part of the all-inclusive package. For food, choices are varied though similarities start to show after a few days, but we never got tired or failed to find one or two new dishes we could try each day. Three specialty restaurants (steak house, Italian and Greek) are also available for free once a week with the all-inclusive, with the exception of drinks which are extra. But by being mindful, one can get away easily with less than 5€ per person per meal. At the spa, I was guided through the offers by Maria, who spoke great French and went out of her way to help (she even picked us at the side of the road as she drove past us walking back from a walk and gave us a lift to the hotel!). The prices are on par with what one would encounter in a regular spa. I especially recommend the Cretan massage, performed by one of the spa's chiropractors, in my case Leonidas, which I found great. Photo shoots are also provided "for free" which is nice to get souvenirs (the photos were nice imo) BUT each picture costs 13€ in digital format (unsure about the price for physical but I would assume higher). A discount if you get 20+ or 50+ photos but unless you plan on getting 6 or 7 photos max, be prepared for a spending of at least a hundred euros. All in all we had a great time and would certainly consider returning!

Ιωάννα Τσίλη

Our room was so clean and beautiful! The staff was extremely kind!

Roula Georgiou

We are very happy here. The staff are friendly, polite, happy and would do anything they can to help you with whatever you might need. Lovely people! We found the food really good too. There is so much variety and it's cooked to perfection. There are always some typical local dishes from Crete as well, which we appreciate. The hotel has a fantastic pool area, with a bar and palm trees, but if you prefer the sea like us, it is situated right at a beautiful beach.

Ida l

The rooms are small and humid , the beds are small, queen size Beside that, the hotel is great manly for adults Its not hotel for children. The food is good The pools are welcoming And the stuff is ok The area of the hotel is also very nice , just noticed that you need a car i order to get to the beach

Marco Berchtold

We stayed 11 nights at Esperides. We really liked everything there and the hotel itself is absolutely great. The different levels of buildings makes it very unique and you feel like in a small village rather than a massive hotel complex. We enjoyed half board and liked the different variety of food. The rooms are spotless and cosy. The hot tub was also clean and relaxing. I would like to highlight the friendly staff and how they also care about their guests. We wanted to change the room for some reason and they even offered us an upgrade! We are very satisfied with our stay . Thanks to the whole team! We can highly recommend the Hotel. The village around the hotel is stunning and it offers more than 30 restaurants with authentic Greek food. I recommend renting a car to explore Crete and to stay flexible. Free car parking is available.

Cedric Gahizi

The staff is always attentive to everything surrounding people staying at the hotel, asking if everything is OK or just greeting you. They have different themed dinners every night, which is commendable because of the variety. If you can get a room with a private jacuzzi, do it, it is worth it as the view is sublime. The rooms are fairly priced and come with two meals a day The location is convenient as you can look for activities to do that aren’t too far off (if you don’t have transportation, there is a rental place by the entrance of the hotel). Will definitely recommend this hotel for anyone who wants to come to Crete

טלי גולדנברג

We are family with 2 young children 4,7 This place is outstanding. The resort is very authentic, greek style.. The room is lovely, and very clean. Stuff are cleaning the rooms and the area at all given time No problem with towels. Stuff are nice and helpful. Dinner is changing every night and has lots of . options. Even a section for gluten free , everyone can find something to eat.and it is above my expectations. Right outside of the resort there's a supermarket which is convenient. Also lots of restaurants, tavernas and caffe. To go to the beach you need to register a day before for a free shuttle which goes only once to the beach and back in the evening. We took a taxi to a different beach in the area. It is absolutely value for money and recommended.

Patrick Mercier (PatrickMercierX Vlogs)

One of the most amazing resorts that we stayed in. Clean, fresh, great rooms and amazing staff. Especially a girl in the restaurant named Chantal from Holland and her boyfriend. The staff go above and beyond to make your stay great.

James Emsden

Brilliant hotel in gorgeous grounds. Good bits: Food variety and quality Good alcohol quality Staff Gorgeous grounds and views Bar areas Could improve: Quite loud and sometimes inappropriate music by the main pool. Rooms are a little tired. Fantastic holiday, excellent value. Lovely complex with friendly vibe. The pizzas were amazing. We would reccommend, although very hilly and not brilliant for accessibility so not to anyone with serious mobility issues.

Per Willy Sola

We recently spent a week at this all-inclusive hotel in Crete, and it exceeded all our expectations. From the moment we arrived, we were greeted by friendly staff who made us feel welcome and well-cared for throughout our stay. The service was outstanding—every request was met with a smile, and the team was always eager to help. The food was a real highlight. With a wide variety of options at every meal, there was always something delicious to try, from traditional Greek dishes to international cuisine. The buffet was fresh and constantly replenished, and we also enjoyed dining at the specialty restaurants offered on-site. The location of the hotel was perfect. Situated right by a beautiful beach, we had easy access to the sea, which was ideal for swimming and relaxing. The surrounding area was peaceful but still close enough to local attractions and activities. It was a great base for exploring Crete, whether we wanted to enjoy the nearby villages or venture out further. The facilities were excellent as well, including the pools, fitness center, and entertainment options. Everything was well-maintained, and we could tell that the hotel took pride in keeping the guests happy and comfortable. Overall, we had a fantastic time and would highly recommend this hotel to anyone looking for a relaxing and enjoyable vacation on Crete. We hope to return soon!

Sarah Tisba

Wonderful experience. We are enjoying our stay greatly: The rooms are comfortable and clean (cleaned daily), all the attendants are nice and keen to help, the pools are great and the beach is also great. The food is good. You will definitely like it here.

D CONWAY

Currently staying at the resort and overall have had a very positive and enjoyable stay. We had a few minor issues with our room but Eva the manager went above and beyond in listening to our issues with the room and also took the time to listen to other feedback on the rest of the resort. I really appreciate the time taken to listen to what guests have to say. The staff on site are extremely friendly always welcoming guests with a smile and the animation team put on a good show most nights. We look forward to returning in the future.

Croitor Valeria

The service was amazing! The staff on the resort were pleasant, friendly & would go out of their way to make sure you had a good experience. The resort was kept clean, rooms are clean and staff were constantly fixing things. The buffet was good, especially the lunch and dinner service. Lots of options. Drinks were good. The nightly entertainment was good. Only cons: was the rocks in the water!

Kevinn Clause

I recently had the pleasure of staying at Al Demar Knossos Royal and it was an unforgettable experience! The setting is absolutely stunning, surrounded by breathtaking landscapes that make you feel like you’ve stepped into paradise. The accommodations were top-notch, blending luxury and comfort perfectly. My room was spacious, beautifully decorated, and offered incredible views. The staff went above and beyond to ensure every need was met, always with a warm smile and genuine hospitality. Dining was a highlight, with a variety of exquisite options that catered to all tastes. Each meal was a delightful experience. The amenities were exceptional, from the serene spa to the inviting pools. I particularly enjoyed the various activities offered, allowing for both relaxation and adventure. Overall,exceeded all expectations. I left feeling rejuvenated and eager to return. Highly recommend for anyone looking for a perfect getaway!

ΕΛΕΝΗ ΜΑΣΤΟΡΑΚΗ

Title: Unforgettable Stay at Knossos Royal - A True Gem in Crete! I recently had the pleasure of staying at Knossos Royal, and it was truly an exceptional experience from start to finish. The property itself is stunning, with beautifully landscaped gardens, multiple pools, and a private beach with crystal-clear waters that make for the perfect escape. The rooms are spacious, clean, and well-equipped, offering a fantastic mix of traditional Greek charm with modern comforts. My room had a lovely view of the sea, and it was a joy to wake up to such beautiful scenery each morning. The staff deserves special recognition. They were incredibly welcoming, friendly, and attentive to every detail, going out of their way to make my stay comfortable. From the front desk to the restaurant servers, everyone was genuinely warm and helpful. The dining experience was excellent. The breakfast buffet was extensive and fresh, with a great selection of local and international dishes. The themed dinners offered nightly kept each meal exciting and allowed me to sample a variety of Cretan flavors and Mediterranean favorites. There are plenty of activities and amenities to keep you entertained – water sports, tennis courts, and even an animation team that hosts fun events throughout the day. Whether you’re looking to relax or stay active, there’s something for everyone. Overall, Knossos Royal provides a perfect balance of luxury, relaxation, and authentic Greek hospitality. I would highly recommend it to anyone visiting Crete – it’s an experience you won’t forget!

Γρηγόρης

We stayed with my friend for one week during the first days of October. We had the best time! Main restaurant food was amazing and i want to thanks all the staff for the great work that they did. Especially Guests relations team because whenever we asked for something they were so helpful. We will come back!

Allergia London

A fantastic conference destination. The Chef is very allergy aware. Reception team and conference teams as well as client support and concierge are of the top level. I am really grateful for making our work at this meeting very comfortable.

Jan Müller

Our stay was underwhelming and did not reflect a true 5-star experience. Located directly in the airport’s flight path, the hotel suffered from constant airplane noise. Upon arrival, we had to wait for a noisy, gas-powered golf cart just to reach our outdated, run-down room. Dining was one of the biggest disappointments. Breakfast ends already at 10 AM, and the service was chaotic, resulting in waiting for cutlery and tables left with dirty dishes. The food variety was minimal and repetitive, with the same fruit, salads, and cheeses at both breakfast and dinner. Quality was inconsistent: croissants were hard, toast was dry, rice was undercooked, calamari overcooked and potatoes were swimming in oil. Vegan and lactose-free options weren’t labeled, and plant-based milk had to be requested as it wasn’t available at the buffet. To top it off, water was priced at 3€ per bottle at dinner. We also encountered cleanliness issues during our stay. Our room had ants crawling into the wardrobe, and the bathroom was dirty with a broken toilet flush. After moving to a new room, we still found a smelly couch and semi-clogged drains. The beach was unusable on several days due to large waves, and the beach bar was closed in the evenings. Private pools were more of an annoyance than a luxury. Staff interactions varied widely. Some employees tried to be friendly, seemingly in hopes of receiving tips, while others appeared disinterested and frustrated. We even overheard staff members expressing a desire to work at a different hotel, describing this one as “complicated.” Overall, the experience felt far from what one would expect from a 5-star hotel, leaving us thoroughly disappointed.

Jenny Mc

Excellent first holiday as a family here. The staff are very polite and helpful. They always tried to entertain our baby too which was lovely. Especially the cleaner and lady who welcomed you into the main restaurant. We had a shared pool which was amazing with us having a ground floor bungalow. I’d definitely recommend requesting ground floor if you’re paying extra for a shared pool. The place was spotless and everywhere in and around the hotel looked beautiful. The only downfall was I’d say the food isn’t 5*. It was nice, but the individual restaurants weren’t top notch food and the portions were small. We ended up going to the buffet some nights even after a meal. Other than that, would definitely recommend!!!

Jurgita G.

If we could we would give even more stars! :D We spent a week as a family of 3 in this hotel and we loved it. The rooms were cleaned every day, the food was adapted to any taste, staff was always smiling and incredibly kind. We loved the evenings at the main pool bar: very good musicians and dancers, superb shows! And the beach is also stunning - a bit stony but you can walk kilometers to one or another side and enjoy beautiful sunsets or just sit on the beach and eat ice-cream provided by the hotel. Our child loved the place so much that he told he is not going back home:)) Well, we felt the same... We would definitely recommend it to anyone and come back any time we have a chance to do so. A big big THANK YOU!

Cameron Bradbury

From the moment you arrive it feels like a special place. The approach to the reception is tree lined giving the resort a grander feel. While you check in you are given a refreshing drink. You and your luggage are taken to your room by golf cart. We were upgraded from a garden room to a room with a shared pool, which was appreciated more and more over the holiday. The staff were warm, friendly and accommodating. One evening at the bar we mentioned that we would like to go to the local town for dinner and asked our waitress if she could recommended anywhere. We were told that she only really went to the bars and clubs. About 10 minutes later she returned with a few places that she found out about. Now that is service above and beyond. We paid for a spa treatment and were not disappointed. Overall, it was one of the most enjoyable holidays I have had. A fantastic resort made better by the people who run it and look after the guests.

Letitia McMullan

Lovely hotel with friendly and helpful staff. Maria in the main restaurant was especially memorable and welcoming. Room was nice with great shower and comfy bed. We also loved the food with plenty of choice of different restaurants, and the beach, spa/gym and pool were great.

Tony Metcalfe

The hotel is fantastic, all the staff are very friendly. The gym is a decent standard. The tennis courts look very good. The food generally is good. The sunset from the beach is incredible. It’s unfortunate the beach bar isn’t open later. The rooms are good and beds are. You get delivered to your room on a golf cart with your luggage. If you want premium spirits they are included you just have to ask. It’s about half an hour walk to the nearest town, which is a wash with bars along the shore with good places to eat and drink and everything you could need.

Sandra Hamilton

We had a great family holiday at the Laguna. The kids loved the pools and the play area. It would be a bonus if more of the outdoor pools were heated. The variety of food was great and the staff all so helpful and friendly. Planning our next holiday here already!

DVW

What a wonderful experience! Service was wonderful, staff were so friendly, location was ideal, I wouldn’t advise folk to get the transfer bus, as it takes forever, but the whole resort was beautiful. We have kids who are easily overwhelmed and the entertainment and kids area are so chilled and welcoming that they both enjoyed every moment. Would love to go again. Well done Mitsis, absolute legends! ❤️

LYNDSEY Percival

Rooms lovely and spacious. Cleaned daily and mini bar stocked with water and refreshments. Staff super friendly and will do more than enough to make your stay enjoyable. Very attentive when in restaurants. The resort is beautiful and various pool areas so no issue getting a sun lounger. Beach across the road which is nice and relaxing.

Sara Reichman

We arrived at the hotel early in the morning, 14 family members of all ages. We were received with a beautiful welcome, straight to breakfast. The hotel is very beautiful, clean in every corner. Many great pools, an equipped beach, activities for all ages and an impressive variety of restaurants and bars of all kinds. The staff is extremely kind. I recommend the Mitsis chain in general, and this hotel in particular. have fun

Dana Segal

We had a wonderful family & friends vacation. I’d like to thank especially Alex and the rest of the reception team, helped us resolve a mistake made during the booking and made everything possible to make our stay convenient and fun. The hotel’s facilities are top notch, from the heated pools to the tennis court, very pleasant family rooms and very well maintained grounds. The main dining room has nice verity (plus attentive to special requests) , and we recommend the fine fish restaurant on site( better to book in advance) Thank you Alex and mitsis Laguna team

jean arakelian

The name of this hotel is now Elios Hill , fully renovated and in a very beautiful way... I highly recommend this hotel in the Chersonissios area...You will be fully satisfied!!!

Scott Cheggs

This place is great! It’s all wheelchair accessible but some of the pathways to some of the rooms are fairly steep and could pose difficulties in pushing. As for the ants, yeah there’s a few knocking about but nothing to get worried about, I’d see the odd one in the room but theirs lots of nice gardens around the rooms so I can understand this. The staff were all super. Never had one issue at all with any of them. In fact they went above and beyond. The selection of drinks was good as was the food, lots to choose from plus their were more simple foods for the kids. Snacks and ice cream in the afternoon too! The pools were spot on, they had water sports in the main pool hosted by the hotel reps, plus the top pool with the slides was awesome which also has a lifeguard who was always on the ball! The hotel was a 15 minute walk to the main town area, the hotel offered a free coach there and back every hour which we used a few times to check out the local shops. The hotel does have its own shop buts it’s a bit expensive so best to nip into the town. The entertainment was good. They had shows each night plus the kids club all which was in the theatre. They had arcade machines, a gym and a yoga room. Overall I was a bit apprehensive about the place after reading some of the reviews as they’re very mixed but I would recommend it to anyone wanting a decent holiday. It’s a well kept tidy hotel.

Kris Dudek

Rooms are dated but practical. Also food was a downside. I was expecting local cuisine. However the location was absolutely fantastic. Also big shouts for staff especially cleaners as they were always happy and welcoming. The kids really enjoyed the water park. Would recommend

Henry V

This is a great place if you have kids. Very clean, service is attentive and provide a lot. One of our AC was not working and they never got it fixed but otherwise I would definitely go again. Buffet is always varied and many options. Breakfast is not so great. We rented a car which is advisable if you want to see other great beaches on the island but because if the location they are usually over 1.5 hours away.

steve oatley

Just returned from a 10 day stay here and what a fantastic hotel,the rooms(ours anyway,526) were in a cottage style ,simply furnished but with a/c,fridge and a decent shower and comfy bed and a sea view that looked out over the town of Hersonnisos and beyond. Didn't spend much time here in the evenings,they could do with some entertainment around the bar area,although I gather there is nightly kid based entertainment, There are 4 pools to choose from,we spent most of our time around the relax pool,the one afternoon we spent by the main pool you were deafened by the music,poor quality pop covers,there never likely to be music played to my taste but it could be better than this,also so loud it was distorted,that said there were a good range of activities,water polo etc The hotel provide a shuttle bus throughout the day to and from nearby Star beach although you are in no obligation to go in there (we didn't), it's handy to save a late night walk back up the hill All in all I would highly recommend staying here ,it has something for everyone

Nikki

We have just returned from an amazing family holiday with our 2.5 year old. This hotel has absolutely everything you need. We stayed for 1 week, only a short drive from the airport which is perfect with a little one. The hotel is beautiful, with such a Greek feel around the place, beautiful plants everywhere. The pools are so clean & the water park is amazing for all ages. Me and my husband love the slides. The food was one of the best we have had at an all inclusive resort. Such amazing choices and love they you can visit all of the restaurants too! The staff are so friendly, a special mention to Stella how is a waitress in the main restaurant for lunch and dinner, her service was amazing & she went above and beyond for us - excellent with the little touches and wine suggestions. The drinks were also amazing, so much choice everywhere and loved how many bars there were around to visit. The entertainment in the evening was perfect for our toddler, lots of fun and dancing. Thank you for the great memories.

Cristian R

I'll start by saying the food is great. A lot of options for every taste. The resort is very large and offers a lot of options to spend the holidays. The most annoying thing during our holidays was the silent fight for sunbeds. The hotel has a no-reservation policy, a lot of signs everywhere, but the policy is not enforced. Never. So when you have a 600+ rooms resort and a limited number of sunbeds, you must enforce the no reservation policy. The beach is fine, but there are huge underwater rocks near the shore when you get into the sea. You have to choose your path carefully in order to avoid them. Regarding the available drinks, they didn't even refresh the sparkling water in the room minibar. So, after paying hundreds of euros per room per night for all inclusive you have to go to the supermarket and buy sparkling water. What a disgrace! Also, the quality of the wines included in the all inclusive program was less than average.

Micah Mirigian

This hotel and the staff are amazing! We’ve loved staying here and our kids had so much fun. Our ferry was canceled due to a strike and the hotel stepped in and helped us stay another night in the same room as to not disturb us more. I highly recommend coming here!

Mario Gavijon

We enjoyed our stay very much; I would certainly recommend this resort to my friends. Liked · Staff, was exceptional, always smiling., polite and helpful. You can see that Creta Maris is managed by a very professional and competent team. Beach was terrific. The whole place is kept very clean. You can find good snacks and drinks all day long. We used their Android app during our stay and managed restaurant reservations and all other requests by ourselves without calling or visiting the reception desk even once. Disliked · Even though it was not allowed to reserve sunbeds, this policy was not enforced. Almost impossible to find a shade next to the pools after 8 AM. The room that we stayed in the main building was not up to the standard of the rest of the resort. It was well maintained and very clean but showed its age.

Gal Schubert

We had an incredible stay at this hotel! The food, especially the meals at the restaurant, was absolutely amazing—every dish was delicious and exceeded our expectations. The reception staff was very attentive, always accommodating everything we asked for with a smile. Our room was spacious and comfortably. We will definitely return to this hotel and highly recommend it to anyone looking for a wonderful stay!

Tia Baker

A lovely family hotel but not luxury which wasn’t expected. Ideal for families with young children. Wouldn’t come here if you don’t have little Ones. It’s a large, all inclusive hotel so you have to expect it to be busy. All pools were clean and well maintained. Did struggle to find sunbeds some days as people would ‘reserve’ them. And by that I mean leave their towels on them overnight or get up early to put towels down! Room was clean and cleaners came every day and did a thorough job. Food served all day and lots of choice, however, quality isn’t amazing and did become a bit bland and boring as it’s lots of the same things everyday. But again, this is to be expected in a large all inclusive hotel. However, both the Asian and Greek restaurants included were nice although not overly child friendly. Shops and beach within walking distance or a short taxi ride. Definitely worth venturing out of the resort. Overall it was a pleasant holiday and we would consider revisiting!

Samantha Jayne Hopkins

We have just arrived home from a wonderful holiday at the Belvedere. We have three teenagers and they all thoroughly enjoyed. There are 3 big pools to choose from, but their favourite was the top pool with the jacuzzi. There are also two snack bars open throughout the day with one offering fresh Gyros. These were a great hit with them all. The only reason for the 4 star was the lack of room for clothes. The wardrobe space was really small and wouldn't have been big enough for my husband and I never mind the children too. The rooms are pretty basic but we didn't mind, we were only in the rooms to shower and sleep. The animals at the hotel were a big hit too, the donkeys, goats, chicken, ducks and turtles. We loved visiting them most days. There is also a free shuttle bus by the hotel to take you to the star beach which also has a few water slides which we thoroughly enjoyed. It was €10 each for the full day. If you wanted the sunbeds at star beach these were at a fee. The food is okay, pretty much what you expect for an all inclusive family holiday. Plenty to choose from and the grills are cooked fresh along with omelettes. The staff were always lovely and friendly and always happy to help. To keep 3 teenagers happy can be a challenge in itself but they were all happy and didn't want to come home. Would definitely recommend visiting.

Visar Hajrullahu

Miserable Experience! DO NOT BOOK THIS HOTEL! The hotel's description is completely misleading. They claim it's just 500 meters to the beach, but in reality, it's a whopping 4 kilometers away. The swimming pool was always packed, with no sunbeds or umbrellas available, leaving us to bake in the sun. The room was dirty and we found hair of the previous guests all over. The food was completely tasteless, and the staff were shockingly rude. When we voiced our concerns about the terrible conditions, we were sent to the manager, who turned out to be just as rude and utterly incompetent. This person had zero problem-solving abilities and offered no solutions whatsoever. To make matters worse, they made us pay for the towels—even though we had booked an "all-inclusive" package. In fact, despite the "all-inclusive" label, they made us pay for lots of other things as well. This place is ridiculously overpriced with absolutely zero quality. I would never, ever book this hotel again!

Debbie Edwards

We have just spent a week here. It's a beautiful hotel. The food was amazing plenty of choice. Room was spacious with a great view. The pools were great staff friendly and polite. Could not ask for more. It's only a short walk into the town for all the shops and restaurants if you want. However the food is so good there is no need to eat out.

Jéssica Brito

Extremely Disappointing Experience - Not Worth 4 Stars I recently stayed at the Belvedere Imperial All Inclusive resort in Greece, and unfortunately, it was one of the worst experiences I have ever had at a hotel. The food was absolutely terrible—lacking flavor, texture, and presentation. The smell of old, stale food lingered throughout the hotel, especially near the pool, where the snack bar was serving greasy, unappetizing meals. The safety and accessibility of the hotel were also major concerns. There was no sense of security around the property, and access to different parts of the hotel felt unsafe. Upon checkout, we wanted to store our luggage securely, only to discover that there was no real control over the storage room. Anyone could access it, as there were no surveillance cameras, and if you wanted to lock any valuables, you'd have to pay extra for tiny lockers that couldn’t even fit a small handbag. The service in the restaurant was by far one of the worst I have ever experienced. If you wanted to sit on the terrace, you were responsible for setting your own table. After doing this repeatedly throughout my stay, on the last day, a waiter rudely snatched the utensils out of my hands, claiming I was "doing his job"—a job that, curiously, was never done on the previous days! Where was this efficiency when it was actually needed? The rooms and common areas were poorly cleaned and in desperate need of renovation. Everything in the hotel felt old and worn out. Despite paying for an All-Inclusive experience, almost every extra activity and any traditional Greek products came with an additional charge. To sum it up, this resort fails in every aspect: terrible food, poor service, lack of security, and outdated facilities. This was by far the worst resort I’ve ever stayed in, and it should not be considered a 4-star establishment. This review comes not only from my experience as a guest but also from my professional background in the hospitality industry. Avoid this place if you can!!!