Hersonissos

P. E.

For a low season price it's a very good place. Spacious room. If you take a room with the yard view, it's gonna be quiet at night. A few steps and you're at the sea. I'd definitely come again, it's a good, budget friendly place. 👍

Mike Dave

Basic rooms are in need of an update. The bathroom is the same needs a renovation . Everything you need is in walking distance. Beach very close, so are the shops. Owner always there till 5 pm for questions and directions. For breakfast and lunch , ood cheap food. Tip. Use the rrooftopterrace for sunbathing when it's windy.

Jennifer A KresseRodriguez

Manolis was amazing and so was his team. He told us about a beautiful rustic beach where we snorkeled in crystalline waters right off the shore. There were lots of gorgeous fish. The place was just what we were looking for. The price was incredibly good. It was super quiet. I love Hersonissos- I'm referring to the quiet part where Klery is. I highly recommend the self service restaurant called DAVID. They serve Cretan food and it is so good I'm still dreaming about it.

Celeste Settembre

Very close to the beach and the restaurants. Dirty rooms from the first to the last day of my holiday. Old furniture. I refused to have breakfast in there. A real nightmare.

Zuza W

Very nice hotel, clean rooms with air-co, talkative staff, good prices in the small restaurant (food was not so bad and well-sized portions; I had really cool iced cappuccino) and very close from beach, restaurants and small shops (lidl 10 minutes far by walk).

Wahrheit Kommt

Dear Sir or Madam, I would like to share my honest feedback regarding my recent stay at your hotel. We arrived at 11:00 a.m., but unfortunately had to wait until 3:00 p.m. to check in. After a long journey, this was quite inconvenient. When we finally entered the room, we were extremely disappointed. The condition of the room was unacceptable – to the extent that I wouldn't even let my dog in Germany sleep there, and I say that without exaggeration. One of the most concerning issues was the shower. Due to the extremely thin shower curtain, water flowed directly into the room while showering, causing significant mess. In addition, there was visible mold in the shower area. As a result, I felt physically unwell – in fact, I was sick to my stomach, something that has never happened to me in a hotel before. The dining experience was also far from what we expected. Although we had booked half board, we were charged extra for drinks in the evening – a practice I have never encountered in over 25 years of traveling. The quality of the food was disappointing as well; it was neither visually appealing nor appetizing. Even the birds I tried to feed some of it to refused to eat it. I am not someone who complains easily, but in this case, the conditions were so distressing that I felt compelled to speak up. Unfortunately, under these circumstances, I cannot recommend the hotel. I sincerely hope that you take this feedback seriously and take the necessary steps to improve the experience for future guests.

Sarah Mcleod

Terrible hotel, staff quite unhelpful. Rooms are basic, do have air-conditioning and a fridge, the shower has good pressure but beds are hard. The room appeared to be cleaned each day but all they really do is empty the bin and attempt to make the bed, twice the sheets were folded up and left on rge bed. Only received 2 new towels in a week. Continental breakfast was basic but reasonable, however the evening buffet was dreadful, cold, tasteless, and made up both feel quite ill, so half board was a waste as only ate the breakfast. Avoid the downstairs toilets as they are dirty, smelly and full of mosquitoes.

Emma

The staff are very friendly and accommodating. It is a small hotel, which is why it has a family atmosphere. The food is really very good for the price and there is a hot buffet for breakfast. For dinner, the hot offerings vary from day to day, which is very refreshing. The rooms are simply furnished and include a fridge and air conditioning, everything works perfectly. Otherwise, the rooms are always very clean. The location is ideal, the walk to the shopping street is very short, and the beach is just behind it. You can reach everything on foot, but we didn't experience any noise. All in all, perfect if you want to lie on the beach during the day and not just spend your vacation in the hotel. The people are all incredibly friendly, which was very nice.

Ciprian Iova

I only gave two stars because I don't think they deserve more. Cleanliness is a big problem, both in the hotel in general, elevators, hallways, even in the reception, but also in the rooms: a bit washed with the mop and arranged the bed in great haste. On the first day, we had a room in the non-modernized building and the location is a maximum of one star, and the next day we were moved to the more renovated building where, in about two days, we received stained towels, and instead of shower gel, pure and simply refilled with water... It's a pity because they are in a very favorable position, and I think it could show more interest!!!

Monica Gebrial

Stayed here with two of my friends, and we absolutely loved it. All the staff were lovely and very friendly. Hotel was clean and the food was delish. And location was amazing There was also live music as dinner for two of the evenings which was great. And we were blessed with our balcony view Only issue was fridge in the room wasn’t working properly, would make a bad smell when we turned it on.

Angela Coates

After reading reviews before we went I was a little worried but when we got there it is a lovely adult hotel situated in a great location, close to the main street and seafront of Hersonissos. Clean and tidy rooms, with comfortable beds, bathroom was a little small but at the end of the day it is adequate for the purpose. We found the staff friendly and helpful, and they had prepared some food for us as we were arriving late at night, which was a very nice touch. Food and drink was pretty good but we did eat out too to try the Greek restaurants. All in all, we had a brilliant stay here, and the hotel served as a fantastic base for us to get out and explore the island. We would definitely return.

lizzy Martin

We stayed here for 8 days. Arrived in middle of power outage. Staff dealt with it brilliantly. Welcoming, friendly, clean rooms little small on balcony. All very clean and tidy. Was 2 minutes from town . Great area loads to see and do. Staff all great George from the bar was so funny. Very friendly. Dinner was ok . Not much choice but found something each day. Puddings yummy. Again Staff great , cleared plates as soon as finished . All areas of hotel where very clean and tidy.

Laura Knight

Great location just minutes from the beach, basic hotel but clean and tidy. The food is a bit repetitive and for my friend who is coeliac there was just salad, salad and more salad!! Food was good though. Drinks, including soft drinks were all local. Two swimming pools with plenty of sunbeds. I would recommend bringing earplugs, it is very noisy. Noise from outside and from guests walking to and from their rooms it's was very echoey, it was also noisy from the rooms either side and upstairs. Tea making facilities in the room (no coffee), rooms are not massive but very comfortable and the bathrooms are modern and clean. Very strong smell of drains! Nice and friendly staff. No bottled water in the hotel and could do with a snack machine.

Samantha Harris

The best bits were the beds and pillow, they’re sooo comfortable. The best I’ve slept on in any country or hotel. The proximity to the local shops and night life was a plus unless your a light sleeper. Now the bad bits, this hotel is a 2 star max, rooms are small, no furniture unless you count the dressing table made from different pieces of furniture, the bathroom were not fit for purpose and so tiny only a small child could comfortably shower. The cleaning was done once in the two weeks I stayed. I made my bed 10 out of 14 days and when the housekeeping did then well, they were threw together. Only gave us clean sheets and towels when we specifically asked for them. The food was awful and that was after you had shared it with the birds, not enough seating for the amount of people staying there, the hotel bar had 4-6 tables with chairs, again no where near enough. Then we have the power outages that kept happening, once it was off over 8 hours plus. Ridiculous! Then my husband had a bad fall entering the hotel on the steps as there were no wet floor signs, but after he fell there were two, never again would we visit this hotel.

George Wallace

Lovely hotel. Very clean, staff were friendly and helpful 😃 Rooms were really nice but sadly food was just ok, lots to eat so you won't starve 😉 but it was pretty basic. Need to sort the premium drinks menu, make it a bit clearer 🥂 other than it was good holiday in crete 😃

Paula Jesus

We came here for he first time. For a long weekend 4 days , but I was really excited it's a beautiful hotel run by very friendly people, they are amazing, the hotel doesn't let you down in nothing the food was very tasty and different every single day, the staff are amazing too always with a smile , it's a goo value for money for an all inclusive hotel I will be back very soon for a long stay 😊❤️

Avenue 43

Not a 4 star hotel This place left much to be desired, don’t get me wrong this place offers Greek sunsets, ok food and an authentic ambience and a slower more relaxed pace of holiday in comparison to somewhere like Malia. My main issue with this hotel is the lack of honesty when booking. I booked a all inclusive holiday only to find out when I arrived that drinks such as the cocktails are not included in the price, also you don’t have access to the use of a gym unless you pay extra. I also found that there was a cost for eating ice cream from the bar which I feel should be included in the price. The general staff at the front desk were friendly, but most of the clientele of the hotel are from other areas in Europe and I could tell there was a sense that English people are disliked. I found the dining experience leaving me with much to be desired and at times I felt the process was rushed and many of the patrons are rude. My partner had some tongs snatched off her by a chef and was told she was slow and that people were waiting for her when there was no one around. The hotel itself is also up a very steep hill so if you are elderly or older and appreciate your knees you’re going to struggle with this place. The local transport is pretty terrible as well as buses don’t come on time and many of the local bus drivers seemed dismissive and rude to help when finding locations of things. Gave it 3 stars as for a budget holiday it’s ok but will spend out on a better place next time

Josh Flatman

Stayed for 5 days this week it is an Excellent hotel nice and quiet ,comfy beds good showers with great attentive staff all friendly and helpful, the restaurant has a great food selection all fresh and tasty , the drinks at the bar also fantastic Thank you will be coming back Josh (England )

Natalija Isacenko

Obviously not 4*. And I am totally aware of it cause it is my third time here. You get what you pay for. But now, as tourist tax is increased, it is not worth it anymore. Next time I will better choose apartments or a decent 3*. As usual- nice location if you have a rental car. Nice pool. (Sometimes overcrowded. Better go there in the morning to feel free.) Big parking lot. Nice receptionists. Food quite average and some days frankly not eatable. Dry, overcooked, oversalted, drinks rubbish. But many cafes and tavernas during car trips can fix this issue. But. This time our experience was quite ruined by the unpleasant and unprofessional behaviour of the restaurant staff. We were eating at the table as a family of 6. (The table was just four separate tables moved closer together. The only option for our company, cause other tables were for 2 or 4 people. ) Two of us finished the food and left earlier. Then suddenly the restaurant manager appeared (don't know his name, he commonly stands near the entrance) starts moving our table (while we were still eating) to accommodate other company. Drinks spilled, olive oil from the moving plate spoiled my moms expensive shirt. And then he starts scolding us and telling us that we are only four people and should ask him next time where to sit! We told him that we were 6, we are not robots to start and finish simultaneously, but he doesn't care. No one apologized. And the very next day as we appeared at the restaurant two waiters were staying like cerbers near that only big table to prevent us from seating. We were told to sit at the table for 6. I've asked to show me one. - This or that maybe. Answered the waitress. Clearly pointing at the table for four and just bringing us two more chairs and sets of forks. Obviously there was not enough space for all of us and we ended up eating separately. All that time while we were eating The Big Sacred Table reserved for more entitled people was staying empty. Long story short. I don't like this kind of disrespectful behaviour. It's disgusting. So, next season it will be another hotel, not Semiramis. Bye bye

steven kiernan

Well we're do I start. Pictures on website look great, but when you see the hotel in side not so good...accommodation tax 10 euros a night no free WiFi in the rooms tv channels only bbc news no English channels gym from the 80s full of rust and to dangerous to use I told the staff they weren't bothered jacuzzi didn't work food was OK. I could carry on but this carnt be bothered. This hotel is for people over 55 defo not for the young ones. I guess you get what you pay for,better hotel in hersonissos. Will not be recommending the hotel to know one.

Leah Eggleton

We have just got home after a week at village heights and we couldn't have asked for more from the resort. From the moment we arrived the staff were fantastic so helpful, attentive and welcoming. Our suite was huge with two outside areas, 2 bathrooms and so lovely and clean the welcome package was a beautiful touch and housekeeping came every day with fresh towels, to empty bins and change sheets if needed. We came self catering and food and drinks are fairly pricey on site but they offer meal deals and you get a voucher for a discount on breakfast and dinner to use within the first two days. We chose to eat off site most the time or use the ample facilities in the room to make meals. The resort is totally out the way and high up so the view is amazing but it is very isolated, the free shuttle bus service is a god send we used this regularly and enjoyed trips to herssonissos, the beach and the old town. Taxis are also easy to find and most give you a card so you can use them throughout your stay. The highlight of our stay for my children were the pools, they are so clean and beautifully maintained and a lifeguard is always present so they were able to swim safely without me being in the pool at all times. One day my son did not get out for 3 hours 😅. There is so much more I could say but overall we had the most amazing week. Special mention to Thomais on the front desk who was the most amazing, helpful and informative member of staff I have ever met and nothing was too much trouble for her she is a credit to the entire hotel. Also Emmanuel on the pool bar was fantastic and brilliant with the children and his cocktails and special coffees are beautiful. Thank you so much village heights resort!!! P.s. I am ordering some star jasmine for my own garden as the smell was so lovely and will be a nice reminder of the time we spent there.

Lauren Bellingham

We had a fantastic week long stay at Village Heights. The setting is absolutely beautiful, with stunning views of the mountains. The hotel itself is gorgeous—modern, spotless, and really well maintained. Our room was incredibly spacious, clean, and ideal for families as it had a kitchenette with oven, toaster and microwave. The bed was huge and very comfortable, and the overall service throughout our stay was excellent. That staff were so friendly and couldn't do enough to help. The food was a real highlight—high quality, tasty, and with great variety at every meal. The cocktails were also delicious. A couple of minor points- the kids' pools were on the small side and didn’t have any slides or water toys. Also, the pools don’t open until 10am, which can be a bit late for families with early risers. However there is a great playground and kids club! The evening buffet doesn’t start until 7pm, though you can grab something from the Citrus Bar earlier in the evening. Overall, it was a wonderful experience and we’d definitely return. Highly recommended for families looking for a relaxing, high-quality stay in a stunning location.

Robert Pierschek

A Fantastic Family Getaway at Village Heights Resort! Our stay was absolutely wonderful from start to finish! We couldn't have asked for a better experience and wholeheartedly recommend this hotel to anyone looking for a memorable and relaxing vacation, especially for families. What truly set this resort apart was the exceptional staff. Every single person we encountered was incredibly friendly and genuinely helpful. From the moment we arrived, we felt welcomed and well-cared for. This level of service really enhanced our entire trip. The atmosphere throughout the resort was simply grand. It was so evident that this is a truly family-friendly destination. There was a lovely, relaxed vibe that made it easy to unwind and enjoy our surroundings. We appreciated the thoughtful touches that cater to families, making it a comfortable and enjoyable experience for everyone. A special shout-out must go to the kitchen and the entire dining staff. The food was absolutely outstanding, with a fantastic variety of delicious options. Beyond the quality of the cuisine, the dining staff were always attentive and delightful, contributing significantly to the overall positive experience. In summary, Village Heights Resort exceeded our expectations in every way. The combination of friendly and helpful staff, a wonderful family-friendly atmosphere, and outstanding food makes this a top choice for a Cretan escape. We would definitely recommend this hotel and can't wait to return!

James Amos

First thing I would say is don’t stay here thinking it will be all peace and quiet as it’s up the hill and out the way. There are construction works going on that start at around 8am so if you like a lay in, forget about it. Over the road from the resort, there is a venue that hosts parties etc. On our last night it started at midnight and finished at 6am and it was sensationally loud, like a concert. I couldn’t close the windows as the A/C didn’t work which I reported early on in my stay but nothing was done about it. The staff are very friendly and the main pool area is lovely. The bars and restaurants serve some nice food but it’s more expensive than going out to eat and drink. There are lots of things to do especially for kids and the free shuttle bus is a nice touch. If sleep and peace and quiet are important to you then I would stay some where else but if you aren’t too bothered about those things then I’d recommend this place for families but probably not couples as there are lots of crying babies everywhere. I would say it’s an average 4 star resort at best. Not 5 star in my view. It’s not up to the standard of the other 5 star places I’ve stayed at over the years.

Marce M

Very lovely resort and definitely recommend especially for those with families this is Perfect place. Loads of amenities, activities and the staff are so good. The only negatives are the buffet food was usually lukewarm or cold and we love our food to always be hot m piping hot, our room had a bit of a odour to it and felt stuffy. All in all thank you for an amazing experience Village heights, great value for money!

Gemma Briant

We stayed here for a week all inclusive. It's a small hotel which does a great job in offering a good variety of food and drink. The rooms are outdated but do what you need. Like many others the shower did leak but as long as you popped another towel down it was fine. Plenty of room around the pool, couple nights of entertainment too. Great location, easy access to the beach and plenty of shops and restaurants. There was a enough choice meal wise, though a few more signs would be good. Drinks were great, you did have to ask for service sometimes as they didn't keep someone on the pool bar but you never waited long. It's not 5 star but the price reflects this and we had a lovely stay!

April

We really enjoyed our week stay here. The all inclusive is good value, local drinks but taste good with a good selection included. Food has a good selection, only comment would be the labeling of ingredients and allergens isn't also accurate (e.g. sauces marked as vegetarian/vegan with meat in) but overall ok and we had good meals. Rooms are basic and haven't been renovated like the rest of the hotel. Pool area is very nice and relaxing with plenty of sun beds available. Great location for town/beach access. Staff were really friendly and helpful!

Emilian Göres

We spent a wonderful holiday at the Sergios Hotel and can definitely recommend it! The hotel is clean, well located, and offers everything you need for a relaxing stay especially for couples or families who want to explore Crete. A very special thank you goes to Stelios at the reception! From day one, he was incredibly friendly, helpful, and always in a good mood. Whether it was for excursion tips, questions about the hotel, or minor concerns Stelios was a great support throughout our entire stay. His open and warm manner made our holiday even more enjoyable. Many thanks to the entire team and especially to Stelios! We'd love to come back. 😊

Milica Cmiljanovic

Service is very good, stuff is kind and very helpful, both reception and room service. Food is great and stuff in restauraunt are again very helpful and polite.

isla smith

Lovely hotel, food was amazing and we were near many beaches a harbour a short walk away. Initially we were put in a room which we did not like but after we got given a nicer room which had a better view and had everything you need. Staff were lovely especially Aggellos the barman. Everyone was helpful and we had a great holiday. Perfect for young couples.

Deivika

The hotel is small but not too small – just the right size. The food is delicious and reasonably priced, and the cocktails are especially tasty. We really enjoyed the DJ playing by the pool – the music was loud and lively, which was perfect for us as a younger couple. At the same time, there’s a quieter corner without speakers for those who prefer to relax in peace. The staff was very attentive and caring, always making sure everything was in order, even though the hotel was quite busy during the day. Common areas were kept clean at all times, and the staff was never intrusive. The sunbeds were very comfortable. The rooms aren’t particularly fancy or unique, but they’re spacious enough and meet all the basic needs. Every evening, there was something different happening – either a DJ set, live music, or movie nights on Sundays with free popcorn. Overall, the holiday was a great success. We have no complaints. The only minor issue, which is common in all of Greece, was the presence of mosquitoes – but of course, that’s not the hotel’s fault.

Lauren Dossetter

We had an amazing week at Cooks Club. We arrived late but were checked in smoothly and managed to catch a drink in the bar before it closed. The rooms were lovely and spacious, with good shower pressure and air conditioning. The food in the hotel was good value and plentiful. The staff were lovely and accommodated us for our late check-out (€30) as we had a late flight. The location is great, with the street full of shops and bars. The seafront is also lovely for dinners. We found that some places were quieter than others as the season is only just picking up. Overall, we had a lovely time and would highly recommend this hotel to anyone looking for a chill but entertaining place to stay. We’ll definitely be trying the other Cooks Club hotels.

Danielius Zalys

Cozy, good looking hotel in a good location. Always lively at the pool area - live DJ music, good vibes every day. Very friendly and helpful staff. Great breakfast, tasty food from the restaurant. Nice, but pricey cocktails, costs 10-12 Euros, and you cannot have your own drinks in the main area around the pool.

andy crook

Nice modern hotel with chilled music. Breakfast was very good. Rooms are nice and clean but the front of the hotel is on a busy road, however staff were happy to move us to a different room which was much much better. Would stay again.

gabi van koot

The rooms and the staff were super! Clean rooms and bigger than usual, staff was super friendly and helpful! The location was great, walk out of the hotel and ur on the big street with a LOT of shops/supermarkets and places to eat. Literally 3 min walk and ur on the strip/on the beach! The only reason i give 3 stars is because the hotel was SUPER busy and loud… If u go on vacation to rest and just look for culture and historical places (like we expected and wanted), don’t go here! If you want to party hardy and drink and don’t care about super loud music I recommend this hotel! We were lucky the rooms were soundproof, you close the balcony door and you almost couldn’t hear anything anymore, but the second you open the door…😂 We had a lot of problems with the shower, hot/cold etc (probably because it was so busy but not sure) Pool beds were reserved every single day from 9 till 6 (even though the hotel send out daily requests NOT TO reserve the beds) Breakfast was great, a lot of choices and was available from 8-11! Ohh and the airco in the room was great!! We loved the room but we were always away from the hotel, soo if u come to party, go to cooks club!!

Lumina

My stay was absolutely wonderful! From the moment I arrived, I was warmly welcomed by an extremely polite, attentive, and helpful team. I especially want to highlight the front desk staff — they are truly a 10 out of 10! Always friendly, available, and ready to assist with genuine kindness. Every team member showed great care and attention to detail. The room was beautiful, very well-lit, cozy, and absolutely a 10! Everything was spotless, and the toiletries had a lovely fragrance — I loved every detail. Everything was perfect: the atmosphere, the service, and the attention to detail. A wonderful experience! Just as a suggestion to make things even better: it would be helpful to have clearer internal maps or signage, as the hotel is quite large and I got lost a couple of times. Also, having a small sign next to the room phone with useful numbers like reception would be great. I had an amazing two-day stay and will definitely return. Highly recommended — congratulations to the entire team for the outstanding work!

Threads For All

Stayed here 7 nights June 2025. Hotel itself is beautiful, rooms are lovely (although our “balcony” was only just deep enough for a chair and faced a very close neighbouring building so we never used it) and the location is great. It was letdown for 2 major reasons when staying all inclusive. 1. Food. The all inclusive food offering was mainly very samey each day, the meats on offer were always bland and dry, however the deserts were amazing. 2. Service. On most occasions in the restaurant we had to either wait a long time to get a drink, have to eventually get up to find a staff member to get a drink, or on a couple of occasions go and help ourselves. In the bar, it was very much the same. Standing waiting at the bar no staff in sight on many occasions, bar staff ignoring you at the bar, no chit chat, no smiles, lots of “what” “what do you want” drinks were served in disposable plastic cups, room temperature white wine! Cocktails are not included in all inclusive, dinner in their second restaurant also not included in all inclusive. Would I go back to Crete? Yes, Would I stay here again, unfortunately not. A lot of potential, poor execution unfortunately.

Lino Vieira

We had an amazing experience and stay at the Palmera Beach Hotel & Spa. The staff really go out of their way and we the food to be of exceptional quality & taste. We choose a half board package and really enjoyed having breakfast and dinner at the hotel. Both dinner and breakfast is buffet style, but dinner is really on a league on its own, there are some true master chefs behind the scenes here. One thing which we can criticize was the music from bar, the bass is really powerful and we could hear this really clearly when staying on our room right above bar. Potentially good idea to not choose this room and stay much higher up in the facility. Sea view is beautiful from bedroom thou. Would recommend staying here. And special thank you to Mr Niko for warm greetings and being always so friendly to us. Much appreciated all the staff and service from hotel.

Jonelle Boye

From the moment we arrived, the service at this hotel was truly exceptional. We were warmly greeted at the door, setting the tone for an unforgettable stay. Every staff member, from the welcoming at reception to the chef who made personal dining recommendations...everyone went above and beyond. The food was delicious with a good variety and nice wine options for lunch or dinner. The spa services are also a must try. A special shout out to Romona and Elena for their outstanding care: When my son forgot his phone, they not only found it but arranged a cab and sent it to us before departing the airport!!!! Truly above and beyond. Everyone from the gentleman making the fantastic crepes in the morning to those working in the background who may not be in the front of house but work very hard to keep things running smoothly. Highly recommend!

Barbara Trautmann

I stayed at Palmera Beach Hotel in Crete on a solo trip, and it was a truly wonderful experience. The hotel has a beautiful, relaxing atmosphere, and everything was clean and well-maintained. The staff were incredibly kind and welcoming, which made me feel very comfortable from the moment I arrived. The food was absolutely delicious – every meal was fresh, varied, and full of flavor. I especially appreciated the attention to detail and the friendly service in the dining area. A special thank you to Eleni, the manager, who was exceptionally helpful and professional. Her warm and caring attitude really stood out and made my stay even more enjoyable. I can highly recommend this hotel to anyone looking for a peaceful and pleasant getaway in Crete. I would love to return!

Марина Мочалова

Everything was wonderful! The atmosphere was warm and welcoming you could feel the care from the very beginning. The room was clean, neat, and had everything we needed. We were traveling with a small child, and it was incredibly comforting to see how understanding and thoughtful everyone was. The staff were absolutely amazing - kind, attentive, and genuinely caring. They never ignored our little one and always made us feel supported and at ease. The food also deserves a special mention - fresh, delicious, and clearly prepared with love and attention to detail. We left with only the best impressions. Thank you for the heartfelt hospitality - we’d love to come back!

Donna Bounds

A beautiful warm welcome and the first day has been superb. Great food, and selection of beverages. The rooms are lovely and the pool is perfect. We had a splendid 12 days and the Heronissos Team were brilliant, the food was tasty and plentiful, pool cleaned everyday, and the room was always cleaned with fresh bedding and towels. A great location and lots to do. Would definitely like to go back 😎

Emma Berridge

Have just spent 7 days here in a superior room and can honestly not find fault with anything. All of the staff are amazing and will do their very best to help. A very clean hotel and always a good choice of lovely food in the restaurant. Very good location, on the outskirts of the shops and bars but a short walk and you can find everything you need. Can not recommend this hotel enough and at a good price.

Stevie.mcgowan Autumn in Scotland

Claims to be 4☆more like2-3 staff friendly and hard working, room cleaned daily, fresh towels daily. Rooms small and in need of updating, the showers are as small as I have seen. The restaurant small and queues are regular. Upholstery tired and stained. Food is pretty average at best, cutlery not the best, wooden spoons for teas and desserts. Breakfast and lunch sodas turned off, only tea, coffee, water, and overly sweet orange juice. I could go in depth into the limited options of food, but I'll say it wasn't all bad although hair in pancake and inedible salty scrambled eggs. Pool area pretty good but nowhere near enough sunbeds to cater for all, beanbags where scattered around the pool but dirty and burst, just aswell we were near the beach as you needed to be up early if you wanted to beat towels on bed brigade, never seen the staff move any, although they stated in their policy, The barstaff never stopped, probably should have been two at times during the day where there were constant queues. This is now a twin hotel. The other had the small pool with 8 beds, loses the sun about half 3 in summer. Local is excellent, near beach and all restaurants and bar, which we were grateful for.

Jake Huxley

Had a fantastic 10 days at The Heronissos Hotel! Brilliant location just a minute walk from the beaches and promenade! Great variety of food and drink on the all inclusive. Staff are very friendly and helpful! We had booked a day trip to Santorini on one of the days and the hotel staff provided a packed lunch and early access to the breakfast buffet which was a really nice touch! Special shout out to Adi and Alex! Superb Work! Many Thanks!

rebecca

We are returning to this hotel in a couple of weeks and cannot wait to arrive! It's very clean and comfortable with excellent facilities and very friendly staff. The reservations manager Maria is particularly kind and helpful and went out of her way to accommodate myself and my teenage daughter. We really enjoyed the food and found everything to be high quality. The main restaurant is very clean and spacious and had a large variety to choose from without repetition. The ice creams around the pool are also really good. The location is a few minutes walk from stalis which has a beautiful beach and lots of cute little shops. Love this hotel and can't wait to return. Highly recommend.

vinny A

Excellent hotel. Staffs are extremely helpful, rooms properly cleaned every day. The food variety was just exquisite. I want to particularly mention the outstanding staffs like Dimitri , Manoli and the rest. I would definitely be coming back here.

michael wood

Stayed at the grand hotel for 9 days on a HB basis, first the hotel and grounds are absolutely spotless very clean . Nice to have a pool area where no children are allowed and no ball games nice and quiet, the other pools are more catered for families also the water slides are very good. No problem getting sunbeds and no issue with people reserving them with towels first thing in the morning. The food is varied and plentiful and service in the restaurant is very good. Entertainment I thought could have been better. Hotel provides a shuttle bus to the beach throughout the day, but you can walk in to town in 15min, also the hotel is on a steep incline so if you are bad at walking it's a climb, but the hotel has a on call vehicle to get you to your room. The hotel was quiet and the outside snack bar was closed, so if I was on a AI package I would have been disappointed. Me and my wife had a massage at the spa, and victoria the therapist who I had was very good and very professional, probably one of the best massages I've ever had, Georgia did my wife's massage and again my wife thought it was heaven. Location of the hotel is ok once you get to know the area, and would definitely recommend.

Rachel

For a 4 star resort , I have nothing to complain about! The food was great with lots of variety and most of the staff were so kind. The pools were clean and the hotel is close to Stalida and Malia for visiting! Highly reccomend

Joe Ariel

The hotel is not up to par with hotels in 2025. The rooms are very small. The beds are uncomfortable and worst of all is the service. All the hotel employees look like they were forced to work. The food in the dining room is mediocre and not recommended. The prices of drinks in the dining room are excessive. Do yourself a favor and choose another hotel

Marie Faulkner

This is NOT a disabled friendly resort. It is all Hills and steps no lifts. There is one ramp to reception but no other ramps to any of the eating areas. The food was very samey every day. The Food could do with identy cards with allergens on. Not very many choices for celiacs. Did not like the atmosphere when the restaurant manager was on duty, staff were less friendlier and being told to remove empty plates from guests tables even when the rest of the party were still eating. The accommodation was basic with dated decor that has not been maintained and no comfortable seating other than beds. WiFi stronger in restaurant but not in accommodation. Adjoining neighbours can be heard easily. Daily Cleaners were very basic. Teas and coffee tray not refilled at all of the holiday, we had to ask for supplies or bought our own for the room. Resort facilities are in need of love and attention, I'e gym needs fixing or replacing as equipment was broken. Tennis courts and crazy golf needed much attention. Otherwise beautiful scenery with hills.

ratt# whore

Was celebrating here,in Hersonissos,my friend’s birthday,and decided to stay in this hotel. It was our best decision!Everything was great 😊 Our room was so nice and clean,food here is just amazing, and waiters are so friendly 🥰

Katie Clark BSc Hons

Really old and tired. Furniture broken and the buildings are in disrepair and tatty. Food is mediocre and not labelled. Pools are not that clean, sun beds in disrepair. The beautiful views become insignificant in the poor living spaces.

cami S U A D

I want to thank all the people ho work there very hard and make our vacation unforgettable Especially the guys at the bar Dimiti Julia and so one I wish I could remember all the names Coming back again for sure

Jackop

The hotel was a huge disappointment. The rooms are old and extremely small. Nothing matched the photos or the description. The pool is nice, but like the rest of the hotel, it is outdated. It ruined our vacation, and spending time there wasn’t worth it. The food wasn't exactly tasty, and it was the same every day. The drink selection was good, in our opinion. The only thing we were satisfied with was the room service. The lady was very nice, and our room was beautifully cleaned every day. I do not recommend this hotel.

Vivien Volent

We’ve had an amazing time during our stay, and a big part of that is thanks to Peter! From the moment we arrived, he’s looked after us with great energy, always making sure the music was perfect and the vibe just right. Not only is Peter incredibly lovely and attentive, but he also happens to be the most handsome guy in the entire resort — a total standout! 😄 He brought an extra spark to our holiday, and we genuinely looked forward to seeing him around each day. I came here with my friends from Hungary, and I’m from London myself — and we all agree Peter made our experience even more special. Resorts like this are made better by people like him. Please keep him, appreciate him — and while you’re at it, give the man a pay rise! He truly deserves it. Thanks again for a wonderful experience 💫

Georg Bohvalov (zh0r1k)

Perfect place for your family vacation. This place is super kids friendly. There are multiple pools and kids water attractions (water slides), so your kids are busy while you can take a sunbath or a couple of drinks at the pool bar.

Raouf Kutaish

The location and the landscape are perfect, but it is one of the worst hotels I have ever seen. First night, the AC does not work, mosquitos are everywhere. They will not let u sleep. My child got too many bites on his face. It was a nightmare. After buying mosquitos repellent, I thought the situation will be better till I was sick from the food then my child was also sick. I stop eating at their restaurant. It was the worst holiday in my life.

Simon

We were here as all-inclusive resort, but there were no real food outside normal meals hours, so kids were hungry all the time. No wifi if you are not next to the reception or other main building like restaurant. Always waiting lines for food …

Катерина Рисістих

I had such a great experience at the beach bar, thanks to Hara! Her warm hospitality, friendly smile, and positive energy made my visit unforgettable. The cocktail she made was absolutely delicious – perfectly balanced and refreshing. Thank you, Hara, for the amazing service and the good vibes. You made my day!

Anna Vu

We stayed here for 6 days with our 2 young kids and had a lovely time overall. The resort is huge with plenty of activities for both adults and children. The view is stunning, and the staff, from reception to cleaning and bar service, were all super friendly and helpful. We tried the spa and massages, highly recommended! My 7-year-old had a kids’ massage and even fell asleep during it. The only downside was that the massage room felt a bit cold, possibly due to the air conditioning. There’s a Spar supermarket right outside the resort, which was super convenient for snacks, essentials, or baby items. The kids also enjoyed the mini farm near the resort entrance with goats and chickens, a fun surprise! However, the enclosures were quite small, and I do hope the resort will improve the space and care for the animals. Food at the hotel was average, not bad, but not exceptional. The outdoor pools were clean but quite cold for young children. There is an indoor pool, but unfortunately it was closed during our stay in June. I was told it usually closes at the end of May, so we must have just missed it. Overall, it’s a great place for a relaxed family vacation. We would recommend it, especially for families with kids, just come prepared for a bit of walking and cooler pools!

Lucy Ogden

Beautiful hotel, spotlessly clean. Staff are incredible, so polite and working tirelessly to ensure a wonderful stay. Lots of pools to choose from. Location is great for bus service. There is a steep hill on the driveway to tackle to and from the hotel. The spirits are all big brands but the soft drinks are overly sweet. Food is okay but all very clean.

Anais graham

Came for a weeks holiday 5 adults and 1 infant (16 months old). When we got there we was originally in a room quite far away from any of the entertainment and pools and restaurants. We emailed a week before arriving for a cot to be in our room on arrival as we landed late. There was no cot in the room on arrival , this was eventually sorted after waiting 45 minutes. Our room had a balcony with stairs and access to a road which was unsuitable with a child so asked for a move. The staff were helpful and got us into a new room with no trouble. The new room was brilliant our little girl was able to play on the balcony without worrying she was going to fall down the stairs and we were close to all the amenities. All the staff we spoke to were lovely. The all inclusive breakfast and dinner wasn’t amazing but we found the snack bars to be the best. Especially the ones with gyros. Disappointed we didn’t get to explore the hotel more, it was huge and only had 7 days. Plenty of pools to choose from and always plenty of sunbeds around. They had 3 play areas for kids which came in handy. Was a lovely stay

Lili Amini

Overall, the hotel was not bad, but first of all, there was one card for the room key for two people, which was not good at all, and because there was sea and sand, they did not clean the pool well. They said there were facilities for children, but it was very poor, and there was no place for dancing, joy, or music! But overall, it was a good hotel.

Donatello Dolcimascolo

We spent 7 nights at this hotel. Close to restaurants and to loads of souvenir shops. The rooms were nice and clean. This hotel is made of two resorts the Imperial and Belvedere. They put us at the Belvedere I would say not as nice as the Imperial. There were tons of families with kids and at times it was a bit loud across hallways and so forth. We tried all inclusive for once. The food was good but all inclusive is definitely not our thing since we like to experience different places and restaurants. Overall we like the areas and great views. You should try the restaurant in the resort that specializes in Greek cuisine especially the lamb Antikristo. You have to pay $25 per person per dinner extra not included in the package but totally worth it.

Darren C

Just spent a week here (mid-June) and while we don’t usually go all inclusive, we would definitely come back here. The pools are great, there are several and there was no silly rush in the morning for sunbeds as they seem to have plenty. We also really liked that the pool water is mild sea water and did not seem to be chlorinated at all, or if so it was very lightly, much prefer this to awful chlorine. Most of the pools are aimed more towards kids but the relaxation pool at the top was great for us (travelling without children) as it tended to be a little quieter. The room was very good, spacious and kept very clean. Quiet, with a nice balcony. Towels in the room were changed every day except Sunday. The entertainment was unintrusive, if you don’t want to get involved there is always somewhere else to have a drink in the evening. Food is good considering it’s mass produced. There are always some Greek dishes which was great, and the feta was lovely. It does get quite busy in the restaurant at peak times, which tended to be later in the breakfast hours and earlier in the dinner hours, outside of those it was a bit more relaxed. Admittedly we did eat out a couple of times. The inclusive drinks were fine, it’s not the best beer and wine, but again, fine for a few days and drinks by the pool. Lots of cocktails at the bar too. There is food available all day long, including snack bars by the pools. We had a hire car to explore the island, and you can park for free in the hotel, otherwise there is plenty of parking on the street outside. Also would highly recommend the spa. Thank you to Rafaela and Mike for excellent deep tissue massages!

Iveta Yankova

Just had my holiday in this hotel for 7 nights. I am absolutely fascinated with the service and the facilities they offer! The pools are perfect, the entertainment was amazing and staff was fabulous! Definitely recommend this hotel! My family really enjoyed it! Thanks so much!

Moshe Pinhas

🌟 Arminda Hotel in Crete – A 5-Star Experience! 🌟 Just came back from an unforgettable vacation at Arminda Hotel in Crete – and WOW! This place seriously deserves 5 stars, not just 4! ⭐⭐⭐⭐⭐ From the moment we arrived, we felt like royalty. The service is beyond amazing – whether it’s the kind staff at reception, the friendly bar crew, the helpful team by the pools, or the wonderful entertainment crew, everyone goes out of their way to make you feel at home. The rooms are super clean, cozy, and well-kept. The food? Absolutely delicious – every meal felt like a treat, with lots of variety and great quality. 🍽️ There’s on-site parking, which made things really easy for us. The kids’ clubs and daily activities were top-notch – our children had a blast every single day! 🎉 And the nightly shows? Fun, energetic, and different each evening. The entertainment team really brings the place to life. 💃🕺 This hotel is perfect for families with kids – we felt relaxed while the kids were having the time of their lives. So if you’re thinking of a holiday in Crete – Arminda Hotel is the place to be. Highly, HIGHLY recommended! 💙🌞🏖️

Thomas de Wijn

Stayed here for a week with the whole family. Kid's ages 6 to 9. Had a great time. Food is nice, considering it's all mass produced, service is friendly and the pools are nice. I'm not normally an all-inclusive kind of traveller, but I would recommend this one

Rotem Smila

I ordered a vacation few months before June. Unfortunately, and not from reasons I can control- a war began in my country. I asked from the hotel a refund or at least to give us another dates, nothing helped. They didn’t answer my phone calls and were very unwelcome to help. Terrible management, terrible service, I would never think to go back to this hotel or recommend for friends Still waiting to hear there side. Shame on you!

Sergiu M

I had a very disappointing experience with one of the bartenders during my visit. While the woman in front of us was served four drinks without any issue, when my girlfriend and I each tried to order a couple of drinks (to bring back to our family members), we were abruptly refused. What made the situation worse was that as soon as the bartender overheard us speaking Romanian, his attitude shifted. He suddenly claimed there was a limit of one drink per person — something that is neither mentioned anywhere at the venue nor on their website. This rule was clearly not applied to the customer ahead of us, which made the selective enforcement feel discriminatory. We felt unwelcome and unfairly treated, and sadly, this experience put a damper on what was supposed to be a pleasant outing. I hope the management addresses this behavior and ensures all customers are treated equally and with respect, regardless of the language they speak. Later Edit: I want to sincerely thank the hotel management for reaching out to me personally after my initial review. It was clear that my feedback wasn’t ignored, and I truly appreciated the effort to make things right. The manager was professional, kind, and genuinely committed to ensuring that our experience was a positive one. They acknowledged the situation, assured us it was likely an isolated incident, and went out of their way to make sure we felt welcome and looked after. It's refreshing to see that customer satisfaction is taken seriously here. Mistakes can happen anywhere, but the way a business responds makes all the difference — and in this case, the response was thoughtful and reassuring. Thank you again for showing that you care :)

Artur Kirjakulov

The rooms lacked some sort of working table. It really wasn't that difficult to place, given the space. Bathroom doors would not close. The buffet was okay, but I did not enjoy neither the variety, nor the quality of the food. Out of 7 days I'd say only 2 had a good menus. Otherwise, McDonald's would be better.

Ethan Owen

We booked a week at Silva Beach hotel in Crete for 9 of us for a family holiday to celebrate a 25th wedding anniversary. There were 9 of us in total spread across 4 rooms. The first 3 were sold as double rooms — 2 adults per room — and the last was a family room — 2 adults and a 6-year-old. Overall we were extremely disappointed with the hotel however we were able to spend enough time out of the hotel that it didn’t detract from our break as a whole. At an average cost of around £1,000 per adult, I could never recommend anyone booking a holiday at Silva Beach hotel.

Karen Phillips

Wonderful place. The food was great and we didn't even eat in any of the themed restaurants. The baklava was to die for! Such a pretty looking hotel, with the blocks of rooms in different pastel colours. The little stone walkways leading to all the rooms were beautiful, lined with vines, lime and pomegranate trees. We had a room for 3, so one was on the sofa bed, which was a worry but it was fine, more like another single bed. The room was large but the air-conditioning was faulty. After reporting a couple of times a brand new unit was fitted. Very clean all over the hotel and pool areas great. Most staff were really cheerful but a couple of the older male staff could be a bit grumpy but they mellowed as the week went on. The entertainment team were husband and wife and they were great, had a great game of darts most days. I never did get that 180! 8 of us went on this holiday with ages ranging between 23 and 58, we all thoroughly enjoyed it. Would definitely go back.

Carter Grandin

The hotel was very pretty and the people were very nice. It's right on the beach and has some great views of the sea. Biggest problem was the buffet style food was inedible. No matter what I tried it was the worst thing I've ever eaten. My wife and I were shocked that so many people were eating it. Since it's in a tourist area the surrounding food is really expensive and not super great. There was a disappointing lack of Greek food.

Mark Hofmann

One thing was really outstanding: The service. The staff is very attentive and accommodating. Always willing to help and having a smile on the face. English is spoken very well, partly also German and French. The effort the staff does with cleaning is stunning. Every morning the whole area is swiped wet, all sun beds as well. Further recommended: Booking a massage! If you do not want to book half or full board there are plenty of very nice and reasonably priced restaurants in walking distance. For my taste breakfast could have a little more variety, also if you want to have "premium" espresso you have to pay extra. Sufficient sun beds are available at the 2 pools. If you are a traveller without children consider visiting outside school holidays, as not all children are well behaved in the pools and the pools are not olympic sized...

Ryan Horne

We booked a holiday to have a good, relaxing break. No tourist spots, just a chance to sit by a pool with a good book, and just shut the world out. This place definitely helped! Once we got through the gate, everyone was accommodating, friendly and helpful! Shout out to Nikos and Manos for the welcomes, the chats and the friendly banter, definitely seek these two out! The pools are heated and relaxing, lots of space to lay out, we had a jacuzzi in our room which definitely helped during some of the (rare) cool evenings! Thanks a lot for a great week! When can we come back?!

Hector G. LOPEZ-RUIZ

Good hotel. The food is not great but it will feed you. The service is great. The staff really tries to make you feel comfortable. Only reason why it's not five stars is because the food in the buffet is not great

melanie kiely

Fantastic hotel with 5* service. They make you feel like you're part of the family. Very friendly, professional and warming. Highly recommended :)

Mowbraypark Equestrian

Great time, clean, good food even better price We recently visited the hotel and tbh most things were fantastic, clean rooms, polite staff and good selection of drinks and food. Our room was decorated with the swans with it being our 1 year anniversary. A nice touch. We were also gifted some fruits and nuts. The only thing that let the room down was a broken window above the toilet. (Room 303) Pools were lovely and we really liked the day beds it felt like a nice touch. They are leather though so that can be interesting when ur feeling hot haha. Food was good for an all inclusive something different everyday but always the basic pizza and chips to keep the kids happy. We really enjoyed the ‘cheese pie’ and diffrent salads they did every day. That Greek yogurt with some honey on top was to die for!! The thing we were not so keen on was the fish dishes but it’s not the easiest food when sat under a heat lamp really. Location is nice but not much going to and the local walking distance beach is naff. But there are shuttle busses to the beach. I’m glad we did rent a car because otherwise you are abit stuck for things to do. The staff- Sofia and Nikos are the stars of the bar staff tbh. Great laugh, great personality and uplifted the whole experience. The restaurant staff were also very nice and polite. Just the odd one was a little ‘slack’ one might say but they had to deal with some horrible customers so I would be too! Haha. Might I add the restaurant over the road is really nice ‘new sports cafe’ and drinks are cheaper plus good food. Overall great time and would come again. We are hoping to get a pool room next.

Vladimir Matejka

It was our first time staying at this hotel, and I hope it won’t be the last. Upon arrival, we were warmly welcomed and then taken to the dining area, where we could enjoy some food – which was perfect since we arrived at night. After that, we were taken to our room. The first room wasn’t quite what we expected, but after speaking with the staff, there was no problem, and the next day we were given a different room that suited us much better. The food was excellent – fish, pasta, meat, vegetables… basically everything we could wish for. During the day, there were pizzas, hamburgers, pancakes, ice cream, and both non-alcoholic and alcoholic drinks available anytime. The service was outstanding every single day – a big thank you to the entire team! We always found sunbeds by the sea and by the pool. The beach and the sea were beautiful. We left absolutely delighted.

Siobhan McBride

We booked this resort off the back of the reviews we read, and they were spot on. Incredible value: food and drink available literally around the clock; choice of pools and beach areas; the most friendly and helpful staff imaginable. We booked the most basic room, which was perhaps a little tired, but exceptionally clean. And the bed was super comfortable. A vast choice at each meal time in the buffet restaurant. Some dishes better than others, but easy to find delicious things every day. My one piece of feedback is about the wine. It is obviously very cheap, and I would love the option to pay more to upgrade wine! But we will be back. No doubt. Thank you to all the staff!

Alys Parker

10/10 hotel! Amazing holiday! Everything was so good! The animation team were especially amazing! Including Karol, Giorgia, Marcone, James, Luca, Tom and Alex! They were all so friendly and very talented! So sad to leave such an incredible place! Definitely would recommend!

Jüri Sala

I recently stayed at Mitsis Cretan Village and had a truly wonderful experience. The hotel has a charming, traditional design that captures the essence of Crete, with beautiful views of the sea and well-kept gardens throughout the property. The staff were incredibly welcoming and always helpful, making us feel right at home from the moment we arrived. The food was delicious with a great variety of options every day, including local Cretan dishes and international cuisine. Our room was clean, spacious, and had a lovely balcony with sea views. The pools were well-maintained, and the beach was just a short walk away with plenty of sunbeds available. Entertainment in the evenings was a nice touch, and there were lots of activities during the day for both kids and adults. Highly recommended for families and couples looking for a relaxing, all-inclusive getaway in Crete. I would definitely come back!

Litsa Vintzileou

We’re having such a great time at Mitsis Cretan Village! The hotel has a beautiful traditional style with all the comfort you need. Our room is spacious, clean, and has an amazing view of the sea and gardens – the kind of place where you instantly feel relaxed. The staff are incredibly friendly and helpful – always smiling and making sure everything runs smoothly. It really makes a difference when the atmosphere is so warm and welcoming. The food has been excellent so far – fresh, tasty, and with plenty of variety. We’ve especially enjoyed the Greek dishes and the laid-back vibe at the different restaurants. The beach is right there and perfect for chilling, and the whole resort feels peaceful and well looked after. It’s a great spot to unwind without being too far from town if you feel like exploring. Since we’re locals and lucky enough to have easy access, we’re already planning to come back soon – maybe even for a quick weekend escape. It’s the kind of place you want to return to again and again. Huge thanks to all the amazing staff for making our stay so special – you’ve truly made us feel at home.

Gabija Balčiūnaitė

A German senior resort, even all the staff speak german, they could speak in english too but this is a senior hotel barelly young people. Staff are really friendly and great. Compared to other resorts the food its definitely delicious.

ΝΙΚΟΣ ΑΝΕΤΑΚΗΣ

Excellent hospitality, fantastic staff, all areas of the hotel were clean and well-maintained, from the rooms to the pools and the gardens. Great variety at the buffet and overall impeccable service. A big thank you to the staff of Anissa Beach.

RE M

Best Hotel on the coast east of Heraklion. Beautiful park with old palm trees and a Lot of flowers, five Restaurants with good cuisine. And a perfect beach directly in front plus best beach bar with best sunset view! Many employees for many years in Service at this hotel provide best Service!

rachel hill

Firstly, big shout out to all service staff, who work exceptionally hard. The hotel complex is lovely, spacious and modern, well maintained and clean. The pool is salt water based, always ‘fresh’ when you first get in. The pool area is kept well cleaned, maintained, hosed down daily etc. public facilities are all good. Hotel offers same daily activities such as water pole/daily tournaments/aqua aerobics from the animation team. Street bar at night has a great vibe! Food is lovely, lots of choice, definitely worth a visit to the Italien, tavern and steak corner for the all inclusive offer. The steak was amazing! Tavern, great atmosphere. Drinks are chargeable in the Italien and steak corner. Location, the hotel is just outside Analipsi, there are a few bars here, sadly, not much else. If you want nightlife or shopping you need go to heronnissios. The hotel does a bus (chargeable) a taxi is 10€ each way it’s a 10-15min drive, not really walkable. We do not speak German so sometimes, although we had a lovely holiday, on occasions, staff spoke to us in German. We stayed for 10 nights, paid 36€ for a room safe (shame this is chargeable) and 70€ accommodation tax for one room (informed on check out, would be good to be advised on pending charge when checking in)

Jérémy H

My friend and I had a great time at Hotel Anissa during our one-week stay. A few disclaimers before the full review. First, as we came in late April for a week the hotel was at around 70%, which means our experience might be quite different from the full season. Although we were very lucky that the weather was perfect, continuously sunny and between 22 and 27 degrees. Second, the hotel manager graciously upgraded us to one of the newer, more premium rooms. So I cannot comment on the standard rooms. Now, the room we were provided was absolutely perfect. It was comfortable, sufficiently spacious and would have been suitable for a family of four since it offers a double bed and two superposed beds in a separate room. The AC was very effective, a dehumidifier was also provided and the sound isolation (considering we had the room just next to the breakfast area) was very good. The only noise disturbances were the neighbour from above stomping and dragging furniture, but no amount of sound isolation can fix this, it's more a matter of individual behaviour. One negative is that the WiFi isn't too great so plan to rather use your phone data if possible. The cleaning ladies did a good job daily and provided us refills of soap and else when needed. The hotel is adjacent to its private beach and near small shops. The location was a bit isolated but a bus stop was at 20min on foot with regular buses to nearby cities. Ideally get a car but it isn't mandatory. The staff in general was very welcoming. Most staff spoke English and German in addition to their native Greek, some even spoke French. Whenever I had a question, whether about the hotel or about touristic recommendations, I always found them very keen to help and pleasant. They would also remember things I mentioned several days before and would come check on me. We had however some rare rude encounters, notably at the early breakfast where the manager proceeded in explaining everything in German in fast-paced despite me answering in English and then got upset at us for failing to comply with his indications. I understand preparing the morning rush is stressful for the staff but it left a sour taste on our departure day. The hotel offers a very good variety of activities for everyone: tennis (4 courts, 2 of which are free to reserve for all-inclusive guests), minigolf, table tennis, yoga, outdoor pool, indoor heated pool, massages, private beach, etc. The food and drink options are really great and make the all-inclusive totally worth it. The various bars offer around 20 drink options all along the day and until quite late in the evening, including cocktails with and without alcohol, red and white wine, beer and soft drinks, all of them for free and without limitation as part of the all-inclusive package. For food, choices are varied though similarities start to show after a few days, but we never got tired or failed to find one or two new dishes we could try each day. Three specialty restaurants (steak house, Italian and Greek) are also available for free once a week with the all-inclusive, with the exception of drinks which are extra. But by being mindful, one can get away easily with less than 5€ per person per meal. At the spa, I was guided through the offers by Maria, who spoke great French and went out of her way to help (she even picked us at the side of the road as she drove past us walking back from a walk and gave us a lift to the hotel!). The prices are on par with what one would encounter in a regular spa. I especially recommend the Cretan massage, performed by one of the spa's chiropractors, in my case Leonidas, which I found great. Photo shoots are also provided "for free" which is nice to get souvenirs (the photos were nice imo) BUT each picture costs 13€ in digital format (unsure about the price for physical but I would assume higher). A discount if you get 20+ or 50+ photos but unless you plan on getting 6 or 7 photos max, be prepared for a spending of at least a hundred euros. All in all we had a great time and would certainly consider returning!

Štěpán Havel

We had a wonderful stay at Mitsis Royal Mare and would like to sincerely compliment the hotel, especially the staff – everyone was very kind and welcoming. A special thank you to Mrs. Marina, who stood out with her warm and cheerful personality. You really feel at home here thanks to people like her! The food was absolutely perfect, and the wine was great as well. The access to the sea was excellent, and the à la carte restaurants were simply amazing! The only thing that felt a bit confusing at first was the signage around the hotel – it wasn’t always clear where things were or how to get to them. But that’s probably just because it takes a bit of time to get familiar with the place. If I had to mention anything else, I personally missed a better snack bar, but I definitely didn’t go hungry! 😄 As someone from the construction field, I noticed that while the hotel looks beautiful from the outside, the finishing details of tiles or plaster could use a bit more attention – but that’s just a technical observation and doesn’t affect the overall experience at all. Thank you for a lovely holiday, and warm greetings to Mrs. Marina – we wish her all the best and hope she stays as cheerful as she is!

Julia Pushenko

Beautiful resort! The location is perfect — right on the beach with amazing views. There’s a great mix of pools, restaurants, and quiet spots to relax. The staff were warm and welcoming, always ready to help. The spa was definitely one of the highlights — definitely worth a visit. The food was varied and tasty, especially in the à la carte restaurants. A great place to relax and enjoy the Cretan sunshine.

David Golan

We stayed at the hotel for 3 nights and overall had a wonderful experience. The staff was absolutely amazing—friendly, attentive, and genuinely helpful. The location is fantastic, and the hotel itself is immaculate, well-organized, and beautifully designed. We stayed in a luxurious suite with a private pool. While the room was elegant and pampering, the pool water was quite cold, which was disappointing, especially considering the hot weather. The resort is huge—like a small village—so be prepared to do a fair bit of walking, but it’s a lovely place to explore. The main downside for us was the food. The buffet had variety but most of the dishes were bland. The resort features six à la carte restaurants, but you must book them well in advance—most were fully booked during our stay. Even when we did manage to dine in one, the quality was just average. Also worth noting: from 12:00 to 18:00, food is extremely limited (only crepes and ice cream are available), which was unexpected and frustrating in an all-inclusive resort. On a positive note, the alcohol selection was nice and the cocktails were very good, with great bar service. In conclusion, this is a beautiful resort with exceptional staff, and we’re glad we stayed there. But the food experience fell short, especially for an all-inclusive hotel. If food is a top priority for you, manage your expectations—but otherwise, it's a fantastic place to unwind and enjoy.

Terry Gillinham Gillinham

Our stay at Mitsis Royal Mare was a wonderful experience, thanks above all to the amazing staff. The reception team was exceptionally welcoming, helpful. The restaurants and housekeeping teams were also fantastic, always friendly and attentive. Every department contributed to a relaxing and well cared for atmosphere. A beautiful resort with beautiful people!

Yaniv Goldenberg

Special thanks to Aphrodite, the caring manager of the Albatross restaurant, and to Ioanna and Sophia at reception for making our stay unforgettable. -Great value and amazing service made our week at Albatross truly relaxing -All-Inclusive package is generous, with quality drinks and varied, tasty meals -Staff across the resort are exceptionally kind, caring, and helpful -We loved our room, the food, and the pristine beach -Everything was spotlessly clean, calm, and smoothly run -A perfect place to unwind for a week, enjoy good food, and soak up a peaceful vibe Would definitely come back!

Ashley Makuszewski

Editing to add that they saw my review and immediately took measures to make it better because we were still here another day. and for that I give an extra star. All inclusive” except room service, certain wines and you must book reservations for each restaurant, which would be fine but you can only make 1 reservation per restaurant during your stay. So you are almost forced to eat sub par buffet food at a “5 star” resort the whole time. When you show up to the empty restaurant at lunch time to try and get a table because you can’t make anymore reservations you’re met with distain because you don’t have one. There’s 4 restaurants that the food is decent but you’re rushed in and out because there’s not much seating at each place for how many families are at the resort. If your room is in the main hotel be ready for no sleep because you can hear every foot step from the rooms next to you. You can’t take any type of food back to your room with you. I gave 3 stars because the staff at the all day bar is amazing and so nice. The coffees are really good too. And most of the staff is super friendly. The ramp down to the pool is insanely slick and very steep. Decent place for families if you enjoy buffet food. The mini market is also very convenient glad they have that for snacks since you can’t have anything to go. The grounds are kept very clean which is nice.

Danya Sakols

We had a fantastic stay at this hotel and highly recommend it for families. From the moment we arrived, the staff were welcoming and attentive. A special thank you to Alex for his exceptional service and warm attitude throughout our visit. One of the things we appreciated most was the family-friendly setup – our room had no stairs, which was perfect for us with small children. The Kids Club was excellent, with a variety of activities and a safe, engaging space even for the youngest guests. The hotel offers great facilities – everything is clean, modern, and well-suited for families. The pools, play areas, and dining options were all enjoyable and convenient. For the price, you truly get great value. We’d gladly return!

Mayara Micheli Silva

We had a brilliant 3-night stay at Laguna at the end of our trip to Crete. The hotel is gorgeous and very well maintained. Food and drinks are excellent quality, and staff work really hard to please the guests. The barbecue and Greek music at the pool on Sunday was so much fun. The magic show with Rocco was also fun, my kids loved it. I tried the spa and Polina did a great relaxing massage. We also went to the Black Rose (pirate ship) trip and was fantastic. The beach is not a calm one and very rocky, so bear that in mind if the beach style is a deal breaker for you. Just a note on the rooms, yes, they are showing signs of use, however this didn’t impact our stay as our room was huge and very clean with an amazing bed. I wish they keep the same gorgeous decor/style when renovating in the future as it adds a lot of character. Highly recommended!

Eliel Klapholz

We had a wonderful experience at this hotel! The service was outstanding, especially thanks to Alex, who went above and beyond to make sure our stay was comfortable and enjoyable. The hotel is very considerate of families – we really appreciated having a room without stairs, which made everything much easier with small children. The Kids Club was a real highlight – it’s well-equipped, clean, and suitable for children of all ages, including toddlers. Our kids had a fantastic time and felt very welcome. The hotel’s facilities are top-notch – from the pools to the dining options, everything was well maintained and family-friendly. Overall, the value for money is excellent. We highly recommend this hotel to anyone traveling with children!

vicky imrie

Just returned from an excellent stay here! Service was exceptional, room was fantastic and also well cleaned. Food was great and the drinks even better. The wine list in the champagne bar is extensive and I would highly recommend the monograph red wine!

Dyso

Fantastic from start to finish we were upgraded to the adult only area which was a nice touch. But from start to finish everything was exceptional. Would also like to thank the main manger for looking after us on our last day as he helped us out massively and let us keep are room for a while as we had a late flight. Only gripe would be that restaurant staff can be a little slow to serve you drinks often id eaten my breakfast before my coffee was ordered. Other than that outstanding. Food great drinks great room nice and friendly staff.

Iaroslav Pozdeev

I don’t often write reviews, but in the case of Creta Maris, it was simply impossible to resist - the hotel truly left a lasting impression. It’s a very beautiful and heartfelt place where you immediately feel a sense of comfort and relaxation. The service is of a high standard. The staff are polite, attentive, and always ready to help. We spent a week at the hotel and were absolutely satisfied with our stay. One of the highlights is the unique concept of the hotel, designed in the style of a traditional Greek village. Narrow alleys, white houses with blue accents, cozy courtyards, and picturesque corners create a special atmosphere that stays with you long after your trip. The food deserves special praise. In all the restaurants, the quality of both food and drinks was consistently high, with a good variety of dishes and attentive service. It was also nice to see that each restaurant had its own distinct style and character. Although the resort doesn’t have an overwhelming number of bars or beaches, there are still enough spaces to relax comfortably throughout the day. This is especially important for those who prefer a quieter atmosphere, as the hotel is quite popular among families with children. Still, it’s absolutely possible to find peaceful spots to enjoy your time. Overall, Creta Maris left us with only positive impressions. It’s a place we would love to return to. The warm atmosphere and quality service make staying here truly special.

nathan morales

Amazing view, the staff were great, the food was fantastic. Reserve your dinner reservation as soon as possible. They are usually booked up the day before so download the app before you get there. It's a rare place that's great for families with young children and people who want to be away from young children. They have an adult only part of the resort with its own bars.

Neil Madhvani

There are so many great things to say about the Creta Maris resort and we can't wait to visit again! We were pleasantly surprised (and truly delighted!) by how well the hotel caters for vegetarians and vegans and also those on a gluten-free diet. Everything in the buffet at each restaurant is so clearly labelled. We were impressed with not only the variety of delicious cuisine on offer for breakfast, lunch and dinner, but also the very high quality of what was offered, much of it organic and sustainably produced. Absolutely top marks for this - we've never come across a resort where we've felt so welcome as vegetarians. The resort is extremely well-maintained, spotlessly clean, and has so many activities for both adults and children. Creta Maris is absolutely perfect for families, with a superb kids club on offer. What stands out however is the huge passion they have in delighting its guests at every opportunity. From the moment we arrived to when we departed, we were amazed by how well we were looked after. A special thanks to Alexandra in Guest Relations, Manolis at the Concierge, and Nektaria at the Reception, who really went the extra-mile to make us feel very welcome. We learnt that the resort is family-owned, and I believe this makes a huge difference to their approach and ethos. An outstanding experience at Creta Maris and we're already looking forward to our next visit!

Kwynaa

Our Home Away from Home – Perfect for Vegans! We’ve stayed at Creta Maris seven times now, and every visit feels like coming home. The beautiful grounds, clean and comfortable rooms, and the warm, attentive staff make this place truly special. I especially appreciate the excellent vegan options, which are always clearly labeled. Whether for breakfast or dinner, there are plenty of delicious plant-based dishes to choose from—no need to worry or ask for special requests. The pools and sea offer great relaxation, and the whole atmosphere is just perfect for a peaceful getaway. Highly recommend for anyone looking for a welcoming, vegan-friendly resort. We’ll definitely be back!

Mark Ferraren

Recently came back from our Greek holiday this month and I'm glad and delighted that we stayed in this amazing and luxurious village-typed hotel. Overall experience from food to facilities in general was amazing. The sorrounding was very quiet that made it a perfect place to wind down. The Filipino staff in the hotel were kind and helpful especially their guest relation officer Elias who was fantastic on his dealings with the clients. Although, I heard that the hotel has got a new owner now and is planned to undergo further redevelopment this year? I am so excited what it turns into as the hotel is already perfect and beautiful to my liking. I would definitely come back to this same hotel in the future and see the changes!

Niki

We really enjoyed our stay at this hotel. The rooms were clean, comfortable, and had everything we needed. The food was tasty, with a good variety throughout our stay. The staff were kind, attentive, and always ready to help. The location is great for a quiet, relaxing holiday. We’d be happy to return.

Rashpal Singh

Amazing hotel, very well organized with the arrival, the hotel reception and the dining room. Lots of great memories from there. Thanks to everyone for being very helpful and kind. Definitely a place to come back!

Maria Payne

Absolutely loved our stay here! Everything was spotless and the staff went above and beyond to make sure we were comfortable. From breakfast to dinner, every bite was delicious. You could really tell the chefs care about quality. The service team was also outstanding — friendly and fast.

H. Dadge

5/5 Stars – Amazing Kids' Animator! We were absolutely thrilled with Diana, the kids' animator at Hotel Knossos Royal! She was always kind, patient, and full of energy, making sure our child looked forward to the kids' program every single day. Diana took such loving and attentive care of the little ones—whether through dancing, creative painting, or fun games. Even when the weather was bad last week, her positive and dedicated attitude kept all the children happily entertained. The mini disco was a definite highlight—Diana got the kids excited with music and dancing, creating such a joyful atmosphere. Our little one adored it! We are so grateful to Diana for making our vacation so special and really hope to see her again on our next visit. She is a true asset to the animation team and makes the stay even more enjoyable for families. Thank you for everything, Diana—you’re simply the best!

Scott Cheggs

This place is great! It’s all wheelchair accessible but some of the pathways to some of the rooms are fairly steep and could pose difficulties in pushing. As for the ants, yeah there’s a few knocking about but nothing to get worried about, I’d see the odd one in the room but theirs lots of nice gardens around the rooms so I can understand this. The staff were all super. Never had one issue at all with any of them. In fact they went above and beyond. The selection of drinks was good as was the food, lots to choose from plus their were more simple foods for the kids. Snacks and ice cream in the afternoon too! The pools were spot on, they had water sports in the main pool hosted by the hotel reps, plus the top pool with the slides was awesome which also has a lifeguard who was always on the ball! The hotel was a 15 minute walk to the main town area, the hotel offered a free coach there and back every hour which we used a few times to check out the local shops. The hotel does have its own shop buts it’s a bit expensive so best to nip into the town. The entertainment was good. They had shows each night plus the kids club all which was in the theatre. They had arcade machines, a gym and a yoga room. Overall I was a bit apprehensive about the place after reading some of the reviews as they’re very mixed but I would recommend it to anyone wanting a decent holiday. It’s a well kept tidy hotel.

Niamh Shields

In a beautiful location, however the rooms and some of the staff really do not live up to the supposed 4 star rating. The first night we arrived we were given a ground floor double room with garden view. This room was crawling with bugs and ants and was reminiscent of a prison cell. We went to reception to tell them the issue and they sent a security man down to spray the room with potent bug spray. We were left waiting outside the room at 3am. When we returned to the room more bugs were crawling, out of the pillows, in the bathroom and on the walls. Ourselves and another couple in the same situation went to reception again to be told that we would have to pay 100-150€ to change room or speak to the booking manager in the morning. We sat in reception as the rooms were not suitable to sleep in. We were given another room for one night eventually. We spoke to a TUI rep the next morning (really fantastic staff and can't thank them enough!) Who made sure we could keep the new room without additional pay. The rest of the holiday went well, the bar and kitchen staff at the hotel are super friendly. However, on the last day while we were out of the room (there is no sign or way to refuse room service if you are not there) my friends smart watch disappeared from the table, this was mentioned to reception when we checked out, asking if it was found could we be contacted. The receptionist said that all the cleaning staff had been there 15-20 years so it wasn't stolen and that my friend obviously lost it. The attitude of a few staff during our stay has tainted the experience. I would not book again.

Steph Ennis

Just had a week staying at the Village Resort and it has been lovely. The resort is perfectly kept and laid out in such a nice village style. We stayed about half way up the hill and had a lovely view of the sea. It’s worth asking for a top floor room as the view is a lot better. The room are in blocks with 3 floors. We spent most of our days at the relax pool which was so nice. There are 3 other area to choose from so something for everyone. The staff are so friendly and efficient. The only thing I would improve would be the food. There were some nice meals but nothing to rave about so we eat out for a couple of meals to get something a bit better.

steve oatley

Just returned from a 10 day stay here and what a fantastic hotel,the rooms(ours anyway,526) were in a cottage style ,simply furnished but with a/c,fridge and a decent shower and comfy bed and a sea view that looked out over the town of Hersonnisos and beyond. Didn't spend much time here in the evenings,they could do with some entertainment around the bar area,although I gather there is nightly kid based entertainment, There are 4 pools to choose from,we spent most of our time around the relax pool,the one afternoon we spent by the main pool you were deafened by the music,poor quality pop covers,there never likely to be music played to my taste but it could be better than this,also so loud it was distorted,that said there were a good range of activities,water polo etc The hotel provide a shuttle bus throughout the day to and from nearby Star beach although you are in no obligation to go in there (we didn't), it's handy to save a late night walk back up the hill All in all I would highly recommend staying here ,it has something for everyone

Henry V

This is a great place if you have kids. Very clean, service is attentive and provide a lot. One of our AC was not working and they never got it fixed but otherwise I would definitely go again. Buffet is always varied and many options. Breakfast is not so great. We rented a car which is advisable if you want to see other great beaches on the island but because if the location they are usually over 1.5 hours away.