Pablo
We had a wonderful stay at this hotel – it fully met our expectations. The rooms were clean, comfortable, and regularly serviced, which made for a very pleasant experience. The food was varied and tasty, offering something for everyone each day. The hotel’s location in the center of Hersonissos made it easy to explore the surrounding area — all the main attractions were literally within arm's reach. What’s more, the hotel has a more intimate, cozy atmosphere compared to larger resorts, which made the experience feel even more personal and relaxing.
However, what truly made our stay memorable was the incredible bartender, Luigi. He is a genuinely warm-hearted and open person, full of charisma and positive energy. Luigi has a unique gift for making people smile — whether through a friendly conversation, a well-timed joke, or simply his welcoming presence. Despite his fun and outgoing nature, he remains professional and dedicated to his work, performing all his duties with care and precision. Luigi is the kind of person who turns an ordinary evening at the bar into a highlight of your trip. He doesn’t just serve drinks — he creates an atmosphere. People like him are rare, and he absolutely deserves special recognition for the way he connects with guests and makes them feel at home.
Thank you, Luigi, for your kindness and for making our stay truly unforgettable!
Gemma Briant
We stayed here for a week all inclusive. It's a small hotel which does a great job in offering a good variety of food and drink.
The rooms are outdated but do what you need. Like many others the shower did leak but as long as you popped another towel down it was fine.
Plenty of room around the pool, couple nights of entertainment too. Great location, easy access to the beach and plenty of shops and restaurants.
There was a enough choice meal wise, though a few more signs would be good. Drinks were great, you did have to ask for service sometimes as they didn't keep someone on the pool bar but you never waited long.
It's not 5 star but the price reflects this and we had a lovely stay!
April
We really enjoyed our week stay here. The all inclusive is good value, local drinks but taste good with a good selection included. Food has a good selection, only comment would be the labeling of ingredients and allergens isn't also accurate (e.g. sauces marked as vegetarian/vegan with meat in) but overall ok and we had good meals. Rooms are basic and haven't been renovated like the rest of the hotel. Pool area is very nice and relaxing with plenty of sun beds available. Great location for town/beach access. Staff were really friendly and helpful!
Weronika Trzeciak
Unfortunately, I have to leave this review because someone stole my dress from my room. We'd spent the entire previous day away from the hotel, and when we returned to our room at night, the dress was gone. The dress had huge sentimental value to me because I bought it for my engagement. Unfortunately, the cleaning staff and the reception staff only said that no one had seen anything. I'm incredibly sad that my vacation is ending this way.
Emilian Göres
We spent a wonderful holiday at the Sergios Hotel and can definitely recommend it! The hotel is clean, well located, and offers everything you need for a relaxing stay especially for couples or families who want to explore Crete.
A very special thank you goes to Stelios at the reception! From day one, he was incredibly friendly, helpful, and always in a good mood. Whether it was for excursion tips, questions about the hotel, or minor concerns Stelios was a great support throughout our entire stay. His open and warm manner made our holiday even more enjoyable.
Many thanks to the entire team and especially to Stelios! We'd love to come back. 😊