Emily Siddall
Just returned from a week at the fantastic Mitsis Laguna! I’d rate my stay a 4.5 out of 5!
To start with:
- Fantastic clean rooms with all that you need, with a freshly stocked minibar everyday!
- Great food, and wide variety, with the quality being fantastic from the buffet right to the a la cartes!
- Really friendly staff and great service all around! Giannis especially working around the pool serving us drinks really stood out to us! Very attentive service!
- Grounds - all very well maintained and clean. Very impressive!
- Location! Great location if you’re looking to stay in your hotel and unwind - the beach is nice but a tad rocky so you have to swim further down if you want to be in the sea!
The only things preventing this from being a 5 star review for me was there was not a single mirror outside the bathroom in the rooms which made getting ready quite a challenge due to all the condensation, and the beach area could do with a little more maintenance! Compared to the other Mitsis hotels I’ve been to, which all had a nice beach side bar area with seating, the beach only had a “cart” if you will. While I had everything you needed, I felt it let the site down a bit and made it feel much more tatty than it actually is!
Overall, a fantastic stay, and with a few small improvements, it really would be one of the best places we’ve stayed!
Aneel Suri
Great holiday. The Italian restaurant was our favourite. Roula and Spyros were amazing waiters and recommended the best food! Toto and Ana kept the kids and adults entertained. Our second stay here and won't be our last! Excellent holiday!
Fred Le
We just returned from a fantastic week at Mitsis Laguna Resort in Crete, and I have to say, the service here is some of the best we’ve ever experienced—even better than Club Med. The entire team went above and beyond to make our stay special.
A huge shout-out to the sports team for keeping us active and entertained, the champagne & sushi bar team for their amazing service and delicious offerings, and the restaurant teams—especially Violetta, Theodor, and so many others—who made every meal a delight. The food was excellent, with plenty of variety and high quality across all five restaurants.
The resort itself is stunning, right on the beach with beautiful views. Our room was spacious, modern, and comfortable, and the facilities—pools, spa, private beach—were all top-notch. Our kids loved the kids’ club, and the evening entertainment was always fun.
There are just a couple of small things that could be improved: the wine is always served warm (we Americans love our drinks chilled!), and the restaurant reservation system can be a bit chaotic. A simple investment in a wine chilling system (like Lechiller) and a more streamlined booking process would make a big difference.
Overall, Mitsis Laguna Resort is an outstanding choice for a luxury getaway in Crete. The service, location, and amenities are all fantastic, and the team truly makes you feel at home. We’d come back in a heartbeat—just keep that champagne and sushi coming, and maybe chill the wine a little! 😊
Tips:
Book a sea-view room—it’s worth every penny.
Make restaurant reservations as soon as you can.
The private beach is perfect for a peaceful afternoon.
Ting Suri
Our second stay this year! Amazing hotel. The service is great. I'd accidently booked the wrong room type, and we were upgraded for free. Giannis provided excellent service around the pool. Always enough sunbeds. The food at the restaurants are amazing, we can't decide which one is the best! Really enjoyed the pan asian breakfast. Loved the creperie, open all day. The sports activities were well organised by Anna and Toto and so much fun for the whole family. Enjoyed the darts competition, beach volley, table tennis tournament, water polo matches, aqua gym sessions and suitable for all ages. There's an astro pitch, tennis courts and arcades and pool table for other entertainment. Unfortunately, didn't get an opportunity to try the sushi bar but it looked really nice. Service throughout the hotel was amazing and cannot fault at all. The hotel is clean and well maintained. Beach is a pebble/rocky beach, this didnt bother us as we were happy by the pool. Thank you to the amazing attentive team and management. We will definite be back!
Daniel Banbury
The is one of the first reviews I have ever written and this hotel definitely deserves a positive one.
For anyone to write less than 5 stars they must be staying in the wrong hotel. What an Amazing hotel and a wonderful experience.
The Staff were absolutely amazing everyone was so kind and accommodating I’ve never experienced anything like it the owners should be very proud.
The food was stunning something for everyone and the À la carte restaurants were just perfect.
The rooms were stunning and so well presented and very Spacious with a topped up mini bar everyday.
The entertainment was brilliant every night sitting down with a lovely cocktail overlooking the sea what more do you want.
Thank you for making this holiday very special for us and I honesty can’t speak highly enough of this hotel.
My Booking
