Robin J. P.
It was an excellent stay, some things weren't up to par but some things made it a wonderful experience. Especially the enthusiastic animators like hossam and Kareem and Sam, they made the experience fun, outgoing and social. Lots of love for them especially, and for the rest of the staff.
Tracy Cozens
This is a 3 star hotel with 5 star staff! The waiters and chefs were amazing, so helpful and friendly. There were lots of activities run during the day on the beach and shows in the evening. The only thing that was disappointing was the pool being so cold. Visited in February, would definitely come again.
Polina Makovetska
From the moment we arrived at the hotel, the receptionist named Maher was causing us problems and seemed completely unwilling to help. We arrived a little earlier than the check-in time, and we were asked to wait. There were four of us (with two separate rooms), and we had informed them in advance that it was important for us to stay together in the same building. However, throughout our wait, we were constantly told that everything was fully booked. The “manager” was apparently sitting in his office but never came to speak with us directly; instead, he kept sending messages through the receptionist that there were no rooms. When we requested to speak with him, he didn’t even bother to come out.
They wanted to put us in rooms near a construction site, then in separate bungalows on opposite sides of the hotel. After our tenth trip to the front desk, where we were arguing and trying to get in touch with our tour company and threatening a bad review, rooms suddenly became available out of nowhere. It seemed like they had built a new wing in ten minutes! Eventually, they managed to accommodate us in rooms within the same building, and it turned out that most of the rooms in that building were empty. Why create problems when hotel staff should be helping guests?
Next situation: we accidentally left our room key in the restaurant. The waiters kindly took it to reception. But when we arrived to collect it, Maher at the front desk claimed he didn’t have the key and said we’d need to bring the waiter who took it to confirm. We ended up running around the entire hotel and restaurant three times. Thankfully, some friendly animators agreed to help us and translate our request to the waitstaff. Finally, with a team of three waiters at the front desk, Maher pulled the key from his desk. It was ridiculous and completely unnecessary.
Another point: there is only one iron for the entire hotel? An iron isn’t that expensive, but it would greatly increase guest comfort.
The animation team (Husem and Karim) were the only staff members who genuinely tried to help us. They constantly came up with new entertainment, and we truly appreciate their efforts. They’re the reason we’d even consider returning to this hotel. However, their microphone system is terrible—you can barely hear them, like an announcement at a noisy train station. Maybe it’s time to invest in a new microphone? More people might be interested in the activities if they could hear what was going on.
The kitchen, bar staff, and waiters were all very friendly, always smiling, and we’re grateful to them as well. The food was average, though there was one exceptional evening with many delicious Arabic dishes and desserts. However, the Arabic sweets were missing on other days. Is tahini sauce that difficult to provide? Why isn’t it available at breakfast?
Finally, about the late check-out extension: there are large signs with prices and timings for extended check-outs, but when we asked, they told us the hotel was fully booked 🤣 despite half of the rooms being empty.
Small problems like these, repeated over and over, left us with a very negative impression.
Thank you to the animators for bringing us smiles, but the overall experience could have been much better if the front desk staff understood customer service.
Hesham Eid
So Great vacation in Amphoras blue . The staff are so kind , friendly and so experienced . The view is so beautiful. Maintenance and cleaning staff are so fast and following up all the time. Overall it was amazing stay in Amphoras blue and will be always the first choice when planning to go to Sharm El Sheikh again.
Gisele Lopes
Hotel location is quite good, just 25min from the airport. Reception very friendly and helpful l, we arrived a bit early and they could manage to have a room ready for us.
Food: nice, good variety, however, they could add up more type of fruits, everyday was kind the same: melon and grapes, another days orange, just one day was served mango which I love.
Also include more gluten and lactose free option ( didn't see any ) more types of bread.
Cleaning in the room was OK, apart from the bathroom, shower was with mould and you could see was something old!
There was one particular staff doing the housekeeping in our room, actually he did one time only because we were spending more time out doing activities rather in the hotel, everyday he was asking tips for us, a mean, he cleaned our room one day then other days just living bottle of water in front of the door, I noticed he kind was waiting for us just to ask tips, I gave him one day and he got mad, showing me a photo of 100 egypt pounds saying this what he was expecting ( no English at all ) he said we didn't appreciate his job etc.. ok next day I gave gim extra tip... then he saw that I left the room, my husband was by his own , he went back to ask my husband for more money, that was very embarrassing and really uncomfortable.
It is ok to tip staff but they can't keeping chase us asking for money once they have their salary.
Apart from there we really enjoyed our time at the hotel, loads of activities, non stop food from 7 to 10pm. All the remaining staff was very kind an polite, except the one mentioned above.
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