Parrotel Aqua Park Resort

Sara

WORST HOTEL EVER!! don't know who wrote the other reviews but certainly seems to me we were in different hotel. The hotel is utterly horrible from the rooms the food the service the aqua park. It’s the same food every day and the quality is disgusting. Most of the Aqua park wasn’t working only two or three slides that were open. If you don’t want to have the worst vacation in your life never go to this hotel. And especially the staff they were so rude to us and when we told the reception about it they didn’t do anything. Adding to that our rooms were disgustingly dirty , the toilet was plugged the floor was sticky. Last but not least the hotel is filled with bugs THEY ARE EVERYWHERE. Although the location of the hotel is perfect but just don’t go to the hotel it’s not worth it trust me on that. I hope my review was helpful ❤️

Donia Ragab

The hotel overall was a very good experience, the food was delicious and had variety of options actually I tried most of the cuisines and they all tasted decent The reception and the staff were very gentle and helped in everything. Even without asking the staff would come and ask if we need something Also the animation team were very joyful and cheerful I enjoyed playing darts alot and was excellent

Mr Clement

— Have you been on vacation for a long time? — Thank God we're flying back tomorrow. This conversation happened with one of the hotel guests while standing in a long line for a couple of glasses of warm beer. If you don't want to waste your nerves, money, and time, it's better to immediately close the page with the Parrotel Aqua Park hotel. If you still want to check it out, let me tell you what awaits you: - A tired room; for four people, we were given a room with two double beds and two sets of towels. - Staff who can't string two words together in English, let alone other languages. - Daily struggles in the dining area: finding a free table, finding chairs, finding utensils and napkins, no plates, no mugs, lots of broken dishes, lines everywhere, waiting and begging the bartender for a bit of warm beer, standing in line for 15 minutes for an omelet, and much more. All this in an atmosphere of hustle and crowding. - All the food is the cheapest and constantly the same, the menu is sparse. - The feeling that you owe everyone something. - "Their own" people are let through without queuing. - They serve small portions, ask for more, and they refuse. - Mangoes with worms. - No coffee machine — scoop Nescafe Classic with a spoon yourself. And only for breakfast. - No juices, no compotes. - Various smacking and whistling directed at your wife. - Bed linens were changed after 8 days, and only after we requested it. - It took three days of asking to get the air conditioner fixed. - All pools close at 6:30 PM, there are no snacks in the bars, cups can't be taken with you. - Cups are often cracked or disposable. - Beach towels are constantly unavailable. We had some problems EVERY DAY. The attitude of the staff is borderline rude, sometimes even beyond. If you want decent service, be ready to argue and stand up for your interests. But is that what we go on vacation for? Personally, I would have rather stayed home. It's just a disgrace.

Paola Stefania

Was beautiful hotel good service friendly staff .food delicious many varitey. Check in was fast .beautiful view. Good and happy animation team .for sure we will back again Thank you all hotel management

Anna Zoccoli

I don't know who wrote the reviews before but certainly seems to me we were in 2 different hotel .The hotel is utterly horrible from the rooms the food the service and the so called shows.this hotel only cater for Arab and Russian. There is only one restaurant ..the other 2 were closed.the food was horrible ..after complaining they start to give chicken nuggets and chips but there are so many times you can eat the same thing..only to stop given us as other people wanted the same ..a shamble.no ice cream no slush.puppies one machine for both over 1200 guests meal times was a battle to find a table in a restaurant that seat only 300 persons at full capacity.the queue for the drinks was so long if they didn't run out of drinks they run out of glasses so they used glasses just out the dishwater to put hot drinks as they don't use fridge or ice ..undrinkable ..the coffee in the morning was a container with soluble coffee with a plastic spoon in it so dirty the food was arab nothing international cuisine at all.there waa a pasta station with precook pasta that could only be use as wallpaer paste. The pasta that was left from the previous day was cooked as a oven bake .the fruit was green melon mainly .there was no kids menu at all.also every day was the same all the food repeated for the all 2 weeks few variations but still uncommestible. We went out to eat as we were hungry .the managers are uselless .i did complain took pictures of the room but nothing changed..the room were dated dirty .chest of drawer was broken and so a bed..the room was so dirty one day i found even cockroaches in the bathroom bath tap wasnt working ..the chairs were stained The vents grime and so the shower drain.spend most of the time complaining as the other few english families .the bedouin tent where the pathetic shows took place was an area cover in a cane roof completely in disrepair. The few chairs and tables were damages .my granddaughter sat on a chair and the padded seat came off she fell and hurt herself.1even the show manager was a nice chap the shows that latest about 20 minutes were to be kind amatorial. Belly dancer .couldn't dance as the person at the lap top wasn't even capable to play the music.15 minutes of a magic show that my 7 years old granddaughter said is boring and work out the 3 tricks he performed.another night 2 songs sang by a girl that couldn't sing at all reading the lyrics from a moble no cocktails at all as I said lots of drunken Russian staggering and dancing.ask once for a cocktail..diesel should taste better There are few hard workers ali .butter to mention the only 2 that try to help us a bit don't be fool by the pics .I taught that those were recent but those were when the hotel was radisson certainly not now.other gem bar closing because they run out of cups I cut my toe with a piece of glass in the pool .couldn't use the slides as there is no much water going down so you get stuck all the time ..pointless.drinks machine broke .no cups for coffee...paper salviets..also there are lots of mosquitos of course is not the hotel faults but everyday I did have to go to reception to ask to treat the room as it seems the only things that was eating there were the mosquitos and my granddaughters were bitten a lot . Also security at the gate for no particular reason sometimes didnt let the minibus for the trip or excursion in .one morning luckily i was out the lobby for a cigarette waiting to be pick up for a trip and they didnt let the van in .if i wasnt outside i would have missed the trip keep away from this hotel if you don't want your holiday ruined .on site there is Amar the photographer that did an amazing photo shoot for us ..nothing to do with the hotel and George that own the little bazaar and a particular mention to AYman the JOice rep that organised all the excursions as we try to be out there as much as we could .this hotel is not even a 3 star..avoid