Камен Костадинов
The worst hotel experience I've ever had.
We were placed in old, smelly rooms with no balcony – absolutely nothing like the photos or the offer we paid for. The room reeked of cigarette smoke, and there was even an ashtray provided – clearly encouraging smoking inside. This is completely absurd in a hotel, and yes, it bothered me deeply even though I’m a smoker. The smell was unbearable and made the stay even more unpleasant.
The reception staff were extremely rude and unhelpful. There is obvious and disgraceful discrimination based on nationality. The safe didn’t work, the air conditioning barely functioned, and the water pressure in the bathroom was so weak it made showering difficult. The food was repetitive and low quality – the same tasteless salad every single day, with no variety or care.
As for the drinks – absolutely appalling. The alcohol was undrinkable, of the lowest possible quality. At breakfast, the only coffee available was instant Nescafé – they have clearly never heard of a basic filter coffee, which is a standard everywhere. The juices were so watered down that they had color, but tasted just like plain water. It felt like everything was designed to cut corners, regardless of how it affected the guests' experience.
To make things worse, we had a reservation for the so-called "Italian restaurant", which turned out to be yet another buffet. Not a single waiter came to take a drink order. When I politely asked the bartender for ice, he literally laughed and said, “We don’t offer ice in our restaurants.” When I asked if he was serious, he simply replied, “Yes.” That level of arrogance and lack of customer care is simply shocking.
✅ This is a hotel for people with no taste and no standards. If you value quality, comfort, and basic respect – stay far away.
Ahmed Mohamed Mohmedy
Gorgeous resort with everything you need for a stress-free vacation. Fantastic sea views and plenty of sunbeds. Food and drinks were top notch.
Jay Bennett Restoration
First off this hotel is not 4 star quality. If that's what you're looking for then stay next door in the sister hotel (Ivy Cyrene Sharm) it looks a lot nicer.
PROS:
✅ Nice food
✅ Friendly staff
✅ Good sized pool
✅ Nice beach with entertainment
✅ Rooms cleaned spotless every day
✅ Taxi to SoHo Fountain 10mins (£3)
✅ Very quiet at night
✅ Fresh bottles of water left in room each day
✅ Late checkout was only £23
CONS:
⛔ Air con in the room was useless
⛔ Drinks were served in tiny flimsy cups
⛔ Constantly hassled by massage and beauty sales
⛔ Bar area looks like a waiting room it's boring
⛔ No pool table, No TVs.
⛔ Cocktails are poor. They aren't even cocktails
⛔ Beer is okay but half the time it's served warm
⛔ Ice cream is served once a day, on the beach, for 1 hour
⛔ No where to exchange money, ATM is expensive
⛔ No food after 9pm
⛔ Beach gets over crowded very quickly during the AM
⛔ Aqua park CLOSED
⛔ Slide in main pool CLOSED
⛔ Most the decor is old fashioned
We had a nice time here but it's far from 4 star. A solid 3 at best. Those leaving 5 star reviews seem to be mostly russian. Im no snob but we obviously have different standards.
We had to go into Soho every night because the evenings were so boring at the hotel. They do have entertainment next door at 9.30 but only for an hour or so.
Afifa Gbraiel
Hello the front staff at the front desk they're very helpful they checked us in few seconds took us to our room it's a very special room clean nice towers are being king daily the staff at the restaurants and bars are very helpful they help us in everything they welcome us very nicely the animation team are very friendly all the stuff there they're trying to do their best to keep us entertained day and night and I do recommend to everyone to join and stay at this hotel for their holidays thank you
Kamila Kaminska
Kids Club is very nice and the host is very nice and friendly, professional, my daughter liked her very much. The water park is nice, friendly service, the beach is ok but there are no changing rooms. I rate the hotel 4 stars but the hotel service is 5 stars, very nice people.
My Booking
