Cleo Burton
Overall the facilities at the hotel were great, lovely pools, gardens, beach and more. Everything is very well maintained and clean. Our room was a great size and really appreciated a bath as well as a shower. The staff were very kind and went above and beyond, we felt very welcome on our stay. We especially appreciated the towel displays the cleaners left us each day.
Unfortunately I can not give 5 stars as the food was very disappointing. Overall most things we tried on our stay tasted very bland or fake. Puddings were dry, porridge was sloppy, chips soggy - these are a few things we experienced. There was also a lot of repetition of the same food. We didn’t feel the food was very healthy for us and cooked well enough. We struggled to understand why there were quite a few extra costs around the hotel for food when we paid for all inclusive, timings of snacks available only start at 13:00 but we found ourselves getting hungry before this, however there was nothing available anywhere to get us through to lunch. Cala on the beach that we paid for was lovely, so we were quite frustrated that the quality of food was lacking in our all inclusive package when it was so easily done at Cala. Nether the less we had a fabulous holiday but unfortunately had to find other places to eat for proper nutrition.
Chih-Tien “Daniel” Yen
The hotel has a convenient location and fair pricing, which makes it an attractive option for travelers.
Although there were some initial challenges, the staff ultimately made efforts to address them. While my first room didn’t match my booking, the issue was resolved the next day. Customer Relations Manager Nour reached out to me directly, upgraded my room to a suite, and even offered a late check-out, which was a very thoughtful gesture.
It’s worth noting that there were mosquitoes in both rooms, but the excellent location and the team’s willingness to improve the experience are definite positives.
Overall, while there’s room for improvement in service efficiency, the hotel’s location, fair pricing, and responsive management make it a solid choice for travelers.
Sam Verow
This was our 3rd stay at the Hilton Double Tree Sharm. We encountered some issues at the start of our holiday after consulting management they resolved all our issues with immediate effect which we were very grateful for. All staff were very accommodating, friendly and courteous. A special thank you to Mohamed Asmial in the bistro restaurant who went above and beyond to make our stay perfect always greeting us with big smile. Thank you we will return soon ☺️
Naseer Ali
The hotel was amazing with lots of fun things to do. The rooms were a bit outdated rest all were great. Manager Ahmed Hussain assisted us and was very friendly and professional with us. Had a good stay here. Thank you.
Aisha Rashid
Loved our stay the food is great and pool is amazing. Wished we’d book this hotel for our whole trip. But definitely worth switching to this hotel for our last 2 days in Sharm. Hilton always lives up to a high standard. Clean, reliable and lovely staff.
My Booking
