Paul Toh
It much going on around this area. Hotel is huge, checking in was smooth and they served us great tea and sweets. Pool is tempting but too cold to swim now.
Room is a little old and some lights are not working, water pressure is not strong amongst others aging property issues lacking proper maintenance.
Violet Richardson
I thoroughly enjoyed my stay at this hotel. Our room was nice, the staff were kind and helpful, and the pool was beautiful. The food and drinks at the restaurant were pretty good as well. I had a very nice ginger flavored non-alcoholic cocktail by the pool. There are a few things that are a bit disorganized. We were not given any water in our room when we arrived while others told us they did receive water bottles. Our instant coffee and tea packets were not replaced when the room was cleaned. The hours for various hotel services are not very clearly posted anywhere (excepting the pool hours which are visible near the pool) and we did not receive any type of informational card in our room. I'm still not sure if there is room service although I suspect there is because people left plates outside of their rooms. That said, staff seem happy to answer questions and I could have gone to the front desk if I had really needed clarification. The location is a bit far from the city center but it was easy to get taxis. I'm not sure why this place has so many terrible reviews. It's a very decent hotel.
Sian Nelson
We were made to stay here overnight as our flight was cancelled.
I DO NOT RECOMMEND STAYING HERE AT ALL.
The hotel is eerie, rundown and dated. There are stains everywhere; the cups, the carpet, most of the surfaces, the net curtains, the shower curtain, inside the kettle and so on. Just look at my photographs, and you will see how neglected and shabby the hotel is.
Everything seems dingy and tired, the pool didn't have any water in it and the spa was out of service. I was not at all surprised that the hotel was able to accommodate 180 "stranded" holiday makers at very short notice.
Some of the staff were helpful but most were sullen and curt, they acted like they were doing us a favour even though the airline was paying them.
I can't comment on value for money due to the circumstances in which I wound up staying here but honestly unless it's SUPER CHEAP don't bother.
Ismail M
**Hotel Review: Disappointing Experience at a "5-Star" Establishment**
I recently stayed at what was advertised as a 5-star hotel, but my experience was far from luxurious. The property appears to have been stuck in a time warp, with little to no updates in over two decades.
Upon arrival, I was greeted by dark, uninviting corridors that immediately set a disappointing tone. The rooms, while spacious, were poorly maintained, featuring outdated furnishings and cleanliness that left much to be desired. It was clear that regular upkeep was not a priority, with dust and grime evident in several areas.
The staff interactions were equally disheartening. On multiple occasions, I witnessed employees arguing with each other in front of guests, which created an uncomfortable atmosphere. It’s hard to enjoy a stay when the staff seems more interested in their disputes than providing quality service.
The buffet options were another letdown. The selection was limited and lacked freshness, making it difficult to find anything enjoyable to eat. Overall, the dining experience felt more akin to a budget hotel than a 5-star establishment.
In summary, this hotel does not live up to its rating. With its aging facilities, unprofessional staff interactions, and subpar dining, I cannot recommend it to anyone seeking a true luxury experience. Save your money and look elsewhere for accommodations that genuinely deliver on their promises.
Mirela Georgieva
This hotel is overrated. It is not 5 stars, but 3 stars hotel. First of all the rooms were very cold. The restaurant and corridors also were very cold. The water was also cold and with low flow, combined with cold bathrooms leads to getting sick. Now I am sick.
The food in the buffet during breakfast and dinner lacks variety. Not enough vegetables and fruits.
They don’t put new bottles of water in the rooms, even if we want to pay for them.
The onliest positives were spacious rooms and everyday change of the towels.
My Booking
