F Karim (IceKarim)
First the positives - hotel was in a good location and a short trip from the airport. Hotel lobby is nice and impressive and the pool area was well done. Popped in the indoor kids pool a few times with my son which was a great temperature and just the right depth for a toddler. We stayed in a suite which was a great size and the spare bed was also very comfortable.
Now the negatives hotel rooms are quite dated and could do with refurbishment, I also found the room to be quite dark and whilst there are lights dotted around the room not all of them worked and there is no central lighting control. The curtain in the bedroom was partially hanging off the rails when I first arrived, I had maintenance try to fix it but it just fell off again after 1 day. When the balcony door is open the room door slams due to the breeze and paint falls off the walls all around the suite. The shower head failed after 1 day and needed replacement. The room had 2 sinks but only 1 of them had hot water. The bathtub has a jacuzzi function but when I turned it on small bit's came out of the jets so it's not been cleaned. There was no air conditioning, apparently the forced air system can only output heat at this time of year (late March) which meant we were sweating all night long. I asked the staff in the main restaurant for a small pot of milk but their only response was go call room service even though they could have helped then and there.
Aaron Whitaker
This is not a 5 star hotel. Lower your expectations if you decide to stay here.
The biggest theme is you feel like an inconvenience instead of a welcome guest.
The rooms are large but outdated and not well maintained. Our shower backed up and our sink didn’t drain properly.
Fitness room was not stocked with water at any time during our 4 day stay.
We didn’t receive service any of the 3 mornings at the breakfast while other tables appeared to get it.
They were out of the wine we ordered at the bar. No alternative was offered such as the bar across the pool that we later noticed looked well stocked.
We made a mistake by leaving an important item in our room after checkout. The hotel made it difficult to retrieve and overall very unpleasant experience.
As I said, it’s just not a 5 star hotel and experience.
Naeem P
Stayed at the Savoy for 6 nights and had an awesome time. My room was super nice and breakfast hit the spot every day. Floors could’ve been cleaned a bit better in the rooms, but overall everything was solid. Staff were all really friendly and helpful—service was a 10/10 close to the food strip and the malls ideal location for people with children.
Dawn Porter
Disappointing experience!
The hotel is well built and looks nice but some of the rude staff and facilities really let this place down! We walked into a horrific smell in the room and was left for over an hour with no apology eating into our time here and finally got moved to a room which then the fridge didn’t work. We also got a taxi that night from the hotel in which they scammed us putting us into a private taxi without telling us trying to charge us a fortune for a 5 minute drive which
we wouldn’t have expected this from the hotel. After asking the concierge the next day the price to the same place he said a much cheaper price! I spoke to reception in hope they would at least apologise for all the issues we had since arriving to receive a very abrupt, rude and defensive response. We were advised that the concierge of THEIR hotel wasn’t their issue and not their problem and when speaking to the same man who booked it whilst the reception lady stood there insisted we were told about the private taxi in which we weren’t told at all and had both trying to blame us and also very argumentative when it came to discussing the other issues in front of other guests and staff. Highly unprofessional behaviour! I would think twice before booking if you’re looking for great service because this definitely falls short of it!
The facilities in the rooms definitely also lets this place down I wouldn’t say this is a 5 star probably more like a 3 star! The breakfast was ok hot food wasn’t very nice but had pastries as an alternative.
Room service also walked into our room whilst sleeping at 8:30am when check out was at 12pm which was very disturbing!
Wouldn’t book this again!
gladys toylo
I had high expectations for this hotel given its 5-star rating, but unfortunately, my experience fell far short.
The room itself was clean but lacked attention to detail—missing toiletries, a faulty air conditioner.
For a 5-star hotel, I expected better food quality and more professionalism.
Overall, this hotel did not deliver the luxury experience I was expecting. While the location and aesthetics were nice, the lack of attention to service and guest satisfaction made it a disappointing stay. I wouldn’t return, especially for the premium price.
My Booking
