Dawn Porter
Disappointing experience!
The hotel is well built and looks nice but some of the rude staff and facilities really let this place down! We walked into a horrific smell in the room and was left for over an hour with no apology eating into our time here and finally got moved to a room which then the fridge didn’t work. We also got a taxi that night from the hotel in which they scammed us putting us into a private taxi without telling us trying to charge us a fortune for a 5 minute drive which
we wouldn’t have expected this from the hotel. After asking the concierge the next day the price to the same place he said a much cheaper price! I spoke to reception in hope they would at least apologise for all the issues we had since arriving to receive a very abrupt, rude and defensive response. We were advised that the concierge of THEIR hotel wasn’t their issue and not their problem and when speaking to the same man who booked it whilst the reception lady stood there insisted we were told about the private taxi in which we weren’t told at all and had both trying to blame us and also very argumentative when it came to discussing the other issues in front of other guests and staff. Highly unprofessional behaviour! I would think twice before booking if you’re looking for great service because this definitely falls short of it!
The facilities in the rooms definitely also lets this place down I wouldn’t say this is a 5 star probably more like a 3 star! The breakfast was ok hot food wasn’t very nice but had pastries as an alternative.
Room service also walked into our room whilst sleeping at 8:30am when check out was at 12pm which was very disturbing!
Wouldn’t book this again!
Amal Benajiba
My one and only advice:
DON’T YOU EVER BOOK IN THIS
IMAGINARY 5 stars hotel
If we refer to the international criteria this hotel is a 3 + stars not even a 4 stars
I can’t describe the rooms ( very cold because heather wasn’t working, the yellowish and old towels, the very very bad quality toilet paper, iron not working, noise because of workers doing work in the other side of the corridor, …..) I will need 2 pages but if I have to resume it I can tell you that I will rather stay in an Ibis room than here.
FIRST AND LAST TIME
The service is very very poor TOO and the breakfast buffet just average
THIS IS A TOTAL SCAM
gladys toylo
I had high expectations for this hotel given its 5-star rating, but unfortunately, my experience fell far short.
The room itself was clean but lacked attention to detail—missing toiletries, a faulty air conditioner.
For a 5-star hotel, I expected better food quality and more professionalism.
Overall, this hotel did not deliver the luxury experience I was expecting. While the location and aesthetics were nice, the lack of attention to service and guest satisfaction made it a disappointing stay. I wouldn’t return, especially for the premium price.
Michael Tzan
Staying at the Savoy Hotel was an absolute delight! From the moment we arrived, the staff made us feel welcomed with their professionalism and warm hospitality. The hotel’s decor is stunning, blending classic elegance with modern touches.
The rooms were spacious, impeccably clean, and equipped with all the amenities you could need. The beds were incredibly comfortable, ensuring a great night’s sleep. The only issue was the lack of noise isolation so we had noise from the room on the upper floor.
Breakfast was a highlight—plenty of fresh and delicious options to start the day. The central location was perfect, making it easy to explore nearby attractions.
Ilie Sabin
The hotel has very good infrastructure, well build.
Place was deep cleaned every night.
The hotel policy and / or the staff made it a "not perfect" stay.
Examples:
- I stopped at the super market on the way back to the hotel and i was checked in my bag.
No idea why.
- Because in the evening was colder than expected, I wanted to go to the room in order to dress warmer. We had a table open at the bar, with more people (I was the only one "leaving"). The waiter run after me, demanding payment. (I was returning and there were others at the table). Worst case, he had my room no, anyway.
After I told him I am cold and i need clothes, when I returned, he brought the heaters. Too late.
My Booking
