Shelley Kimber-Smith
A stunning hotel just a short walk from the Medina. The rooms are spacious, impeccably clean, and well-maintained. The food was exceptional—we dined multiple times at the Italian restaurant and enjoyed both the lunch and breakfast buffets, which offered a fantastic variety of fresh, flavorful dishes. The heated pool was perfect, with plenty of loungers available around all three pools. The gardens are beautifully maintained, creating a peaceful atmosphere. I indulged in a spa treatment on our last day, and it was hands down the best massage I’ve ever had, with very reasonable pricing. Every staff member we encountered was warm, courteous, and eager to assist. We can't wait to return in October!
Izabela Izabela
Very pleased! Clean, everywhere nice smell. Rooms cleaned and towels changed daily. 10 minutes from airport, 20 minutes to market abd shopping mall not far away too. Good breakfast. Nice people. One heated pool. You can tell that people trying and looking after that hotel. Thank you for making our stay better!
Wilson Tansylim
I quite enjoyed my stay here, if not for a few things which could be easily improved. The friendliness among staff was quite inconsistent. The reception, restaurant, and housekeeping staff were all very friendly, but the security and spa staff were quite unpleasant. We were a group of Asian people eating in the tables near the lobby lifts, and we were told by a security officer to move downstairs and eat near the bar. Once we got down, another officer told us we couldn't eat there at all despite another group of white people beside us also eating and not being told to leave. The receptionist at the spa was also curt and seemed to be in a rush. The rooms were not very soundproofed, and I could easily hear the people upstairs and outside walking and talking. The room service and restaurant food could definitely be improved. The hotel is well-located outside the chaos of the medina area and is still walkable from there. Overall I wouldn't say it's a 5-star hotel on the same level as established Western or Asian hotel chains, but it can easily be a 4-star hotel if they improved a bit.
Rajesh karavadra
Enjoyed my time at the hotel with wife and baby, have a nice heated pool which excellent for baby, they also have a hotel little friendly cat and bird cage. Baby enjoyed the daily few visits we did make. They had kids play area but the room area was not open any time I went. Had a business room for emergency printing. Spa for haircut and other stuff, inside was heated pool and gym. Also nisima relations manager sorted a room to help accommodate the baby. Also breakfast was good but not the best of food I would like, did the job but. Also safe area with police outside hotel 24/7. 5min to mall. 25min to square and either direction was 25min to 35min walk. Also pool staff and all staff friendly. I was happy all the days at the hotel. Amazing hotel and great value. Thank you.
Asmah Hussain
Overall I read the reviews before I booked this.
I was not disappointed. The rooms and hotel where very clean and tidy the pool was not so busy but I did go in November so that might have something to do with it. The spa was also really nice and relaxing.
Location location is brilliant lots of cafes and restaurants around at walking distance, which was good as your not restricted to only eating at the hotel.
One thing I will say the rescption staff where the only thing that put me off they rude and really need some customer service training, I won't say all of them but most of them 😬
Breakfast was decent plenty of options to choose from.
My Booking
