Rajesh karavadra
Enjoyed my time at the hotel with wife and baby, have a nice heated pool which excellent for baby, they also have a hotel little friendly cat and bird cage. Baby enjoyed the daily few visits we did make. They had kids play area but the room area was not open any time I went. Had a business room for emergency printing. Spa for haircut and other stuff, inside was heated pool and gym. Also nisima relations manager sorted a room to help accommodate the baby. Also breakfast was good but not the best of food I would like, did the job but. Also safe area with police outside hotel 24/7. 5min to mall. 25min to square and either direction was 25min to 35min walk. Also pool staff and all staff friendly. I was happy all the days at the hotel. Amazing hotel and great value. Thank you.
Soukaina Souu
My stay at this hotel was a nightmare. Not only was the room dirty, with stains on the bed linens and an unclean bathroom, but the worst part was when I realized some of my personal belongings were missing. It was a huge violation of my privacy, and I felt completely unsafe. To make matters worse, the breakfast was poor and the room much smaller than expected. For the price, this hotel offers nothing but stress and disappointment. I will never stay here again
Asmah Hussain
Overall I read the reviews before I booked this.
I was not disappointed. The rooms and hotel where very clean and tidy the pool was not so busy but I did go in November so that might have something to do with it. The spa was also really nice and relaxing.
Location location is brilliant lots of cafes and restaurants around at walking distance, which was good as your not restricted to only eating at the hotel.
One thing I will say the rescption staff where the only thing that put me off they rude and really need some customer service training, I won't say all of them but most of them 😬
Breakfast was decent plenty of options to choose from.
Julanda Al Busaidi
My stay at this hotel was beyond disappointing. If I could give zero stars, I would.
1. Terrible Customer Service: From the moment I checked in, the staff was rude and dismissive. They lacked basic courtesy and professionalism. My requests were either ignored or met with hostility.
2. Filthy Rooms: The room was disgusting—stained sheets, unclean bathrooms, and a foul odor that lingered throughout my stay. I even found bugs crawling in the corners. It was absolutely revolting and unacceptable.
3. False Advertising: The amenities listed on the website were either nonexistent or unusable. The pool was filthy, the Wi-Fi didn’t work, and the so-called “luxury” facilities were a joke.
4. Unbearable Noise: It was impossible to get a good night’s sleep. Noise from neighboring rooms, slamming doors
5.
Poor Management: When I complained about these issues, management was dismissive and offered no solutions. They clearly don’t care about their guests.
This was by far the worst hotel I’ve ever stayed at. It ruined my trip, and I regret every penny I spent here. Do yourself a favor and book elsewhere—this place is a nightmare.
Igor Neves Caser (igorcaser)
We had a couple of problems with the hotel. First the room assigned to us was not as the description when we booked it. On the second day we managed to get a suitable room.
On the last day of our stay, I noticed I was missing a book and a shirt. Once my things were laying on the bed, I thought maybe the cleaning staff took it together the bedsheets by mistake. Went to the reception and they turned to be very useless for this case. Apparently, there is one manager that has access to these things, and the manager arrives late at the hotel. So I actually left without an answer if somebody has found my belongings.
Other than that, the rooms needs more cleaning, its full of stains on the floor and walls, which gives a dirty look.
The rooms are also not isolated, so you hear everything all the time from outside the room. The doors can only be closed by outside by slamming, so you sleep with the sound of slamming doors all the time.
I think its very overrating to consider it a 5 star hotel.
My Booking
