Angella Leung
Nice hotel offering chocolate happy hour 5-6pm daily. Room facilities could do with an upgrade.
Spa facilities were under renovation during my visit but I can still book one for in room or in one of the suites in the hotel.
Had a foot massage by the pool by Najia, the pressure was perfect. Booked a body massage with her again! Highly recommended.
Amjid Ali
Check in and check out are extremely slow. Took over 20 minutes to check out, even though I had no charges. Very poor service from reception staff. The hotel confirmed that air con isn’t used during the winter months, even though some rooms, especially facing the sun get extremely hot. The first room given was very poor. The balcony door was damaged and wouldn’t close. Took 5 engineers to fix. The bedroom was like a sauna and air con only gave out heat. Eventually given a different room after 9pm so couldn’t even settle. Pool is heated but not warm enough to swim in winter months, needs to be warmer. Swam for 3 minutes and didn’t go back, breakfast isn’t great as not much selection for hot food. Good cakes and pasteries. Rooms are nice and good location. Bathroom shower wasn’t great and water wasn’t flowing through the plug. More attention to detail is needed.
Masoudi Oussama
I had a fantastic stay at this hotel! The staff were incredibly friendly and attentive, always going above and beyond to ensure everything was perfect. The service with miss Najia in Spa was perfect ,The rooms were clean, comfortable, and beautifully designed, with all the amenities I needed. The location was ideal, close to major attractions and easy to access. Breakfast was delicious with a great variety of options. I highly recommend this hotel to anyone looking for a relaxing and enjoyable experience. I can’t wait to come back!
Ethan Lewis
This hotel should not have a 5 star distinction. At most, it should be 3 stars. Lobby is not bad, but the rooms were small and dirty. The toilet was not attached to the floor so it wobbled when you used it. The hot water did not work most of the time. They turn the air conditioning off over the winter so it got very warm in the rooms (we had to sleep with the sliding door open and wear earplugs to block the noise from the street). Additionally, the service was awful (tried calling down to the front desk multiple times with no response, concierge was unhelpful, etc.). Finally, the breakfast was awful; most of the food was dry and cold, the selection was very limited, they did not have any good coffee (only an automated machine with powdered milk and gross beans) and the guy making omelettes would often under-cook the omelettes so that the inside was raw. Furthermore, breakfast is supposed to open at 6:30 am. On our last day we were supposed to leave for the train station by 7:15, so we were down at 6:30. However, a lot of the food was not put out until 6:45. We also were trying to get omelettes for breakfast since those were the only decent thing that the hotel served, but the omelette chef did not leave the kitchen until 6:50 and took his sweet time setting up his station. He did not start cooking until 7. We had to shovel food down to make our train. Avoid at all costs.
Eleni Bougiouri (Eleni Bougiouri)
Our overall experience at the hotel was not entirely satisfactory due to inadequate facilities and service, which fell short of expectations. However, what truly made our stay pleasant and memorable was the exceptional effort and professionalism of Nadia at the Guest and Relations Service. She went above and beyond to assist us, demonstrating genuine care and dedication. Her warm demeanor and willingness to help significantly improved our stay. Nadia is a true asset to the team, and we sincerely appreciate her efforts.
My Booking
