Hafees Hussain
My stay at Kenzi was nothing short of exceptional.
From the moment I arrived, I was greeted with warm hospitality and a level of service that made me feel truly valued. Every aspect of my stay was thoughtfully curated to ensure comfort and luxury.
The dining options were outstanding. The breakfast buffet offered a wide variety of delicious options, and the staff went above and beyond to accommodate.
Every team member I encountered was friendly, professional, and genuinely eager to make my stay as enjoyable as possible. Special mention to Obama/Ali.
The amenities were also top-notch.
Kenzi offered an experience that I will cherish for a long time. I highly recommend this hotel to anyone looking for a luxurious, memorable, and special getaway.
Thank you, Kenzi, for making my stay unforgettable!
Ambiya Begum
Advertised as a 5 star hotel but we have found that it is lacking basic amenities and comforts. For starters, the rooms smell of poor sewage as a result of the piping and drainage in the bathrooms and the general decor is tired and dated. Little things like the lack of toiletries missing and having to ask for an iron.
The food is abysmal, supposed to be a different cuisine each night but pretty much the same bland foods rolled out night after night. Cannot get a hot drink other than at breakfast but even then the coffee machines are broken or only serve a weak cappuccino.
The service from reception staff when we called from our room was atrocious, as we were told to ‘wait I will call you back I have guests here’ on more than one occasion. Also housekeeping are incredibly slow with getting round to stuff like bringing towels or refreshing the room.
The staff at the restaurant were fantastic however. The waiters and service staff were welcoming, accommodating and would regularly go the extra mile to make sure we had a comfortable meal.
And lastly, the spa was also great, very welcoming and made us feel comfortable. The treatments they provided were also great.
All in all, don’t think we will be back again due to the lack of basic comforts expected in a 5 star stay. Would probably look for a more comfortable stay.
Denise Letch
Rooms are clean and spacious in a lovely setting. Everyone from Porters, receptionists, Animation, Waiters and cleaning staff, were very friendly and helpful. The choice for ALL INCLUSIVE was abundant. Self service buffet and very attentive waiters for topping drinks up, extra napkins plates taken away quickly. The Al-acarte once per stay, was not to our choice. There was a snack bar and Bar open when the main restaurant wasn't. Night time Entertainment from a very good Animation team etc things to do during the day, Air rifle shooting Archery darts etc.There was a small pub open for a quieter drink on an evening if anyone fancied it. 2 swimming pools one heated. Plenty of loungers and umbrellas and cabanas.
Lovely seating set around the hotel grounds. Very clean. Free minibus to Marrakech bookable each day. All in all would Highly recommend this Hotel.
Nahim Mohammed
Me and my wife came here for my birthday and we had a great time at this 5* star hotel. Everything was great. From service, to the food and the staff were very good. Staff were friendly (especially Oubama) and very accommodating. The food was probably one of the best food’s we have had, especially the Moroccan tea during the morning, definitely would recommend it. And the heated pool outside was top tier! Definitely would recommend coming here.
Philip Hurst
Reception was friendly & helpful. Was very easy to exchange currency. The rooms were clean & beds comfortable. The Atlas restaurant’s very nice, with a good selection of foods. The entertainment team was excellent, especially Joe, at involving guests & running the activities during the day and in the evening. The bar staff were very good, there’s also a good selection of drinks.
My Booking
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