Kenzi Club Agdal Medina

carolyn roberts

We had a great stay at the hotel .staff are fantastic. Food OK but nothing to complain about depends what you can eat .something to suit everyone . Entertainment great they definitely go out way to keep everyone entertained. Room great only 1 thing was no rail in shower to hold onto as my husband has a disability we found it very slippy had to put a towel on shower floor. The hotel was kept spotless .the cleaners cleaned room every day to a high standard. Because my husband had a disability and had a bit of a walk from room to dining room .pool . And bars I would have liked to have seen a couple of benches to stop off for 5 minutes so he could rest. But that's only my opinion . All & all we had a great break Monday to Friday and would return.

Jeanette

Had one of my best holidays here. * Food is spectacular * The staff are amazing who really do go out of their way to help * The rooms are clean, comfy, and relaxed * The entertainment was good * The drinks are insane (very generous) 😉 Overall, I will definitely be going back. The whole experience was sensational. Even having a shuttle bus from and to the hotel taking us into the Medina/town was lovely. Most days were spent by the glorious pool drinking rum and soaking up the sun.

Khadija El Karfi

Initially, we were quite disappointed with our stay. When we arrived, the room had a strong, dusty smell, and it was clear it hadn’t been properly cleaned. We informed the reception, and although they offered to switch rooms, we asked them to clean it while we were out. Unfortunately, when we returned five hours later, our key cards didn’t work, and we ended up waiting 30 minutes while the staff resolved the issue. When we checked on the room, they were only just beginning to clean it. However, the manager quickly stepped in to address the situation. They came to personally apologize for the inconvenience and upgraded us to a suite. They also graciously offered us dinner, which was a thoughtful gesture. From that point forward, the rest of our stay was excellent. We especially enjoyed the Sky Lounge, where the service provided by Jallal and Ismail was outstanding. Their attention to detail and warm hospitality truly made a difference in our experience. Although our stay started off rough, the manager’s actions and the wonderful service at the Sky Lounge turned things around. We ended up having a great time and would definitely recommend this hotel, thanks to how the situation was handled.

Shezada C

Just to clarify, these are my own opinions and are subjective based on my experience. We arrived at shortly after 10.30pm and were greeted by professional and courteous staff. We had 3 rooms booked, and requested that these be as close to each other as possible. The hotel receptionists ensured we had all 3 rooms next to each other. We were then transported to our room by buggy, with our luggage arriving with the porter. We were also provided with some food in the room due to arriving late. The door card holder provided a map of the hotel and the timings for meals. We were thoroughly pleased with the service we had been provided so far. Our stay was for 7 days and i can honestly say that this was one of the best hotels i have stayed at for staff friendliness and hotel aesthetics. The meals were excellent despite some reviews mentioning repetitiveness. It's a buffet, mix it up each day! My children didnt wish to leave as they had an absolute blast. The atmosphere around the pool was loud and fun, and the animation team kept us entertained. I found that the staff went out of their way to help us at every opportunity. The hotel has a cash point if you do not have money to exchange at reception. I will add more to this but i have added a selection of photos.

Risha J

My partner and I stayed at this hotel for 5 days at the end of November. From start to finish everything was perfect. The bar staff and the pool and the main bar area in the evening were so polite and friendly. The porter staff helped us get to our room and anything we needed reception dealt with. I have nothing bad to say about this hotel. Thank you for a great experience