Marrakech

Lauren Wilson

10/10 Holiday! The animation/entertainment team were so friendly and welcoming. They made us feel so involved and got everyone up dancing all the time. We went to the nightclub everynight, and the music was so good! The DJ had everyone dancing and the vibe was so enjoyable for everyone.

TheeUsual 568

October 2024 visit. This is not a 4 star hotel in my opinion it’s lower. The food quality is for the low rating. Food inside the dining hall did not look freshly prepared but gave the impression that it was from nights before and reheated. Thankfully there was grill option outside where you could see the chicken or omelette being made. Website states multiple restaurants yet only one was open. Although all inclusive seemed you could only get food during restaurant open times as a late breakfast option was stated to be somewhere different than main restaurant on general information sheet but when asked staff said could only get food from the restaurant. Overall did not find the staff to be friendly. Thanks to the taxis located outside the hotel as attempt made to book hotel transfer to market was unsuccessful I was able to find visits the mall to eat and go to the square market. Hotel ok for a room only option, but board basis especially all inclusive food needs improvement.

juliet winsor

This was my first time in Morocco and I would definitely come back. The entertainment team involved everyone and made the environment so welcoming. Shoutout to DJ Abdul, who made the club so fun every night! One evening we went to the white party which included a performance from the entertainment and it was spectacular!

Molly Hoodless

Came here on Friday and we have been so happy with the experience. The food is really varied (pizza, pasta, Moroccan food and salads). The grounds are so lovely and there’s multiple pools. There’s also lots of entertainment during the day and evening. We have loved it!

Bradley Roberts

First time in Morocco, the hotel staff made us feel welcomed. Animation team made the holiday fantastic. There are several activities throughout the day which everyone can get involved in; no matter what age. Mizo met all of our requests, helping wherever possible. 5* for the entertainment team. Pool facilities are superb. Evening entertainment team are sublime.

Iqbal Noormohamed

Our stay was absolutely lovely, with lots of activities to entertain a whole family with. The name says it all - Aqua Fun. Lots of pool options, with a great amount of slides. The entertainment is lovely, and food options very good (honestly, we weren’t expecting much). The rooms definitely need some tending to, and we even needed to change our room during the stay, but the staff were super helpful. We typically judge a hotel/resort based on three things: rooms, food, and customer service. Rooms - comfortable and more than sufficient for a couple or even family (with the family suite); food - lots of variety and not much to get bored from; customer service - incredible (this is where they really shine). From the time we arrived, all the way till the time we departed, the entire team were simply great. If you’re looking for a comfortable and cheerful destination, we would definitely recommend this resort - we’ll hopefully be back soon.

M Junaid kamal

We had an amazing four days at this resort! The animation team was incredibly talented and went above and beyond to keep everyone entertained. A big shout-out to Saleem, Mimo, and the rest of the team for making our experience unforgettable. The food was great, and our room was both spacious and comfortable. I would definitely recommend this resort!

Norrisa Fagan

I enjoyed my time at Aqua Fun Club. When we arrived the first room/building we were in was quite old/dated but I spoke to reception and they moved us to the other side which was much better and looked more like the rooms we were shown when booking. I think this hotel is great if you have kids with you - they will enjoy all of the slides and water activities. I wish there were more food options and varied evening activities. (The disco is always closed even when you want to pay and I wish it was not advertised as part of the hotel because when we did try to pay we were told we couldn’t!) The animation team are great though. They always have a smile and are sure to get everyone involved! They had me up dancing even though I don’t dance. The Red Sky Bar also wasn’t open at all for the duration of our stay and I wish this was made clear when booking as it limits the social aspect of the holiday. I think it would also be nice to have snack bars dotted around throughout the holiday.

M T

Great hotel, very clean. Great variety of activities for adults and kids. The buffet has lovely food. The Animation team are awesome! All are super friendly and amazing, they come round every day welcoming everyone to join in on all the fun. Entertainment every night. Would highly recommend Aqua Fun Club and we plan to come back.

Yvonne Fahy

Excellent hotel. Wonderful holiday. The staff cannot do enough for you, animation team, full of energy and work very hard to ensure you have the best time. The food is amazing and again the staff are very helpful cater for all needs

Tawana Nyasha

It us a beautiful hotel with 3 pools, 1 strictly for adults, a waterslides& activities for children. Staff very good& friendly. I gave 4 stars on service only because as a Brit, there is no kettle in the room. Yes there is a bar with small (tiny) cups of tea, but I drink tea anytime & the bar is closed at times. Personal gripe, I know. Give me a mug& kettle anytime & I always carry my own teabags. Apart from that, honestly, a relaxing place to stay, enjoyable.

Trudi Thorpe

This hotel is amazing. Staff cannot be more helpful. Animation team made us feel so welcome. Management team so very helpful always on hand. Food . Plenty for everyone. Hospitality is amazing. Will be coming back. HIGHLY RECOMMENDED.

Amrou Hassan

The hotel is amazing. This is first time me and my family nine of us. This is amazing experience location is amazing. Hotel is amazing view the guest relation. She is amazing Sarah so helpful. The reception is absolutely amazing. We come around 11 our check in at three because we have wheelchair, they give us one room straight away for the wheelchair, hire recommended the hotel thank you so much for the reception for the Bar stuff and for the guest relation

Shamiso Pasi

It was our first time at this hotel, and can’t complain. Hotel has all facilities, including a small shop and adult only pool. Staff are really friendly too, and there to help you with your stay. The pool view room was great too and had a lovely view, relatively quiet and away from the noise in the main area. Towels are a bit outdated and in general room could do with updating but comfortable and clean! Overall, I would come back to stay here, as it’s a great location and most facilities are on site!

Joudia Rafik

My experience at this hotel was extraordinary. Everything was perfect. The staff and people were kind and outgoing. The food was fresh and also variates everyday. Room was spacious and clean, aesthetically pleasing. One of the best hotels I’ve spent my time at.

Ryan Beattie

A fantastic place to stay , the staff are amazing always happy to help . The food has plenty of variety and is very healthy .There are many sunbeds and never had any delays in getting drinks . The barmen and pool staff are amazing. The entertainment staff are the best Iv come across ,Yo-Yo so friendly and helpful ,the evening entertainment was something special. I was so impressed about how clean the hotel is kept ,new towels every day and a spotless room from the cleaner . The only downside to this hotel would have to be the big main pool as it has a few broken tiles at the bottom. For relaxation it is perfect as it is peaceful and a good size for walks. A big thank you for looking after us and making our holiday so enjoyable .

molly ormonde

This was our first trip to Morocco and it has been amazing. The hotel is brilliant. Massive with great facilities, rooms are good size and cleaned everyday! The most amazing thing about the hotel is the staff!! Every single member of every department is friendly and so welcoming! The entertainment team are simple the best we have had the pleasure of encountering! Every single one takes time to talk to you every day and they are all simply brilliant with the kids

Jaime Newbery

We had a great time here at the hotel. Entertainment team are amazing with the kids, we couldn’t ask for more. Night & day entertainment was fun and very professional. Great food too (busy in peak rush). Water park perfect for our girls!

Archie

It was and still is a brilliant time. Recommend for all to go to, the entertainment is out of this world! The food is very good and caters to all you won’t struggle to choose. Rooms are spacious and have large ammenities for your use . All pools are clean and the heated pool is open for all in the winter. 10/10 would come back again.

Arienna Dasaolu

it was lovely, the food was beautiful and there was something new to try every night Every night there was new entertainment and the vibes were amazing. i enjoyed the dancing every night and how social and friendly the staff was. There was always activities going on during the day like belly dancing, volley ball and so much more. i would definitely come back with my friends in the future as i know it’s a reliable and i will have a good time

kulvir bains

Our family holiday to was truly unforgettable! The combination of great accommodation, fun activities, and delicious food made for an incredible experience. We can’t wait to plan our next trip and highly recommend for families looking to create wonderful memories together! Talib is very nice and helpful man

Mrs K

On first impression, the location of hotel is good-not too far from the airport and the souks. You can book the free shuttle 24 hrs in advance to go to and from the souks which is very handy. Rooms are nice and big and serviced every day. Entertainment is great! The foam party is fab and so are the pool parties. Entertainment staff work really hard to engage everyone. The Aquapark really is a nice addition to the resort and the slides are fun. You can also book spa treatments if required. Best of all, the staff everywhere are brilliant! They are attentive, friendly, helpful and go out of their way to make you comfortable and looked after. Yes the hotel is dated and needs redecorating but the staff are what made our experience memorable :)

El Mustafa Sanjach

Amazing stay at Eden Andalou I recently stayed at the Eden Andalou hotel, and I couldn’t have been more pleased with the experience. From the moment we arrived, we were greeted with warmth and professionalism. The hotel grounds are beautifully maintained, and the atmosphere is both peaceful and luxurious. The rooms were spacious, comfortable, and well-appointed, offering everything we needed for a relaxing stay. The facilities, including the pool and restaurants, were excellent. A special thanks to Mr. Talib at reception, who made our experience even more enjoyable. His kindness, efficiency, and attention to detail ensured that our check-in and stay went smoothly. He went above and beyond to make us feel welcome, and his assistance was truly appreciated. I highly recommend Eden Andalou for anyone seeking a comfortable and memorable stay. We’ll definitely be back.

Mohmed “Sid” Patel

**Eden Andalou Review** While Eden Andalou presents itself as a 5-star resort, in my opinion, it falls short of this rating. **Pros:** - The general staff, including cleaners, lifeguards, and restaurant personnel, are hardworking and dedicated. - The entertainment team puts in a lot of effort, with the Saturday night pool foam party being a highlight. **Cons:** - The hotel is isolated, with no nearby attractions or amenities. - The food quality is disappointing. I completely agree with other reviews that criticize the monotonous and repetitive menu. - Booking a room on the "poolside" is misleading; it simply means the room faces the pool area, not that it has a direct pool view. Our view was obstructed by a large tree for the entirety of our 10-day stay. - Despite multiple requests to change rooms, the reception team continuously deferred our request, citing full occupancy during peak season. - My experience with the manager, Adnan, was particularly unpleasant. When I raised concerns about our room's obstructed view, he was dismissive and rude, lacking basic customer service skills. His response to my complaint was unprofessional and condescending. Given my experience, I strongly recommend considering other options where paying guests are treated with the respect and consideration they deserve.

Kaiser Khan

Just returned home from this resort. Absolutely incredible resort with amazing staff all round. We had our 2 year old with us & the staff were amazing & so loving towards him. Never had any hotel staff treat our child so well before. Special mention to waiter Taha- he was amazing & did everything he could to make our entire stay remarkable! Food was great, entertainment was very good too, there was always something to do! The room itself wasn’t any room, it was a huge suite! Loved it!

Andrina Stanislawski

So I visited in September 24 and it was hot, hot, hot. The hotel was great, food excellent, pools excellent, plenty of sunbeds so no need to reserve, animation team providing activities (as well as entertainment every night) and all inclusive so plenty of drinks available to keep you hydrated. The rooms are a little basic but that's fine when all inclusive. No tea/coffee making facilities in the room. You really need to be all inclusive as there's nothing nearby at all. That really wasn't a problem though as there's a (nominal fee) shuttle to the Medina (market - haggle hard) but it's really lovely to just stay at the hotel and relax. I plan to go again as it was so good.

Orla Lynch

Great hotel about 20 minutes outside Marrakech centre. It’s lovely and quiet and our room was clean and spacious. Hotel staff were helpful and friendly. The food was great and very traditional, never had a bad meal. The drinks were also decent, beer is definitely the best! Recommend this hotel for families or friends holidaying together. You can also exchange money at the hotel reception desk. There is a little shop in the hotel that sells gifts but also any toiletries you may have forgotten. Tours are also available to book, we had a private tour into Marrakech which cost about £40 each, as two women we felt safe with our guide.

Angie Hardwick

Lovely hotel. The rooms were clean, the mattress was firm, plenty of pillows, replenished shampoo etc. I found the staff to be friendly and polite. Make sure to take advantage of the spa, very reasonable prices. The only negative was the hundreds of flies in the dining room. They were crawling all over the food. The doors to outside were left open and I saw no sign of any fly killes or any other fly deterrents. I stuck to only hot or covered food.

Katie Edwards

Both my partner and I spent 12 nights at this hotel earlier this month and had an incredible stay. Despite a couple of issues with our accommodation, the reception staff sorted this problem and moved us room. There was plenty of room around the pool to sunbathe and we didn’t have to wake up super early to get hold of a sun lounger. The hotel entertainment team were super friendly and approachable with lots of activities to get stuck into. Our rep at the hotel was extremely helpful, assisting us with booking different excursions within Marrakech. This was a reasonable price too. The shop on site was very helpful and the all inclusive food was good. We both treated ourselves to the Spa, which was a really reasonable price and was very relaxing. Overall a really great experience & would recommend this hotel!

Georgia-Mae Wilson

Run, don't walk! This hotel and holiday was absolutely amazing. I personally, just skim reviews, but the friend I went on holiday with, does more thorough research. She said that the reviews were good, but some of the negative reviews were that there was too much Moroccan food, which is absolutely ridiculous. The staff were so friendly and helpful, the food was delicious and there was so much variety, and I genuinely don't have anything negative to say. It was a really enjoyable hotel and experience and I can't wait to come back!

Lindsey Montgomery

We stayed 3 days at this resort and it was my favorite stay on our trip. The hotel is absolutely gorgeous, and had a really nice relaxing vibe. I loved sitting and listening to the singer at the bar in the evenings. Best cocktails in the world made by Salim and Idriss at the bar. Great service and friendly smiles everywhere you went. Loved it here! Would love to come back.

Claire Leverett

What a stunning hotel with fantastic facilities. The staff are extremely helpful and friendly and made the holiday absolutely special. We came for my 40th birthday and wow did they make it wonderful, they even went to the trouble of bringing out a cake singing happy birthday gave us drinks and I even got roses. The hotel manger was so helpful and helped me with my pre booked transport back to the airport, nothing was too much trouble. I can’t thank the staff enough for making our holiday special.

Rodrigo Halfeld

Stayed 3 days in the hotel. Very fancy with a great team. The first room had a few problems: the AC was weak, achieving the minimum temperature of 27°C, and the shower drainage was not working. I told them, and got a new room immediately, and that one was flawless. We opted for the all-inclusive option and recommend you opt for that too, for the food is worth it.

Megan MacGregor

Beautiful hotel with the most gorgeous interior design, throughout. Calming atmosphere and very handy to get into town centre. Incredibly friendly and helpful staff. Excellent cocktails made by Salim and idriss! Highly recommend.

Jamie Watts

Stunning hotel and such helpful staff . We went for 15 nights . The room was clean and the resort was spotless . The only thing I will say is that the food was sometimes not the best but overall not to bad . The staff are so helpful, a big shoutout to Abdullah, rashid and stormzy at the pool bar , really nice and helpful lads who could not do enough for us . Will definitely return…..

Jeanette

Had one of my best holidays here. * Food is spectacular * The staff are amazing who really do go out of their way to help * The rooms are clean, comfy, and relaxed * The entertainment was good * The drinks are insane (very generous) 😉 Overall, I will definitely be going back. The whole experience was sensational. Even having a shuttle bus from and to the hotel taking us into the Medina/town was lovely. Most days were spent by the glorious pool drinking rum and soaking up the sun.

Shezada C

Just to clarify, these are my own opinions and are subjective based on my experience. We arrived at shortly after 10.30pm and were greeted by professional and courteous staff. We had 3 rooms booked, and requested that these be as close to each other as possible. The hotel receptionists ensured we had all 3 rooms next to each other. We were then transported to our room by buggy, with our luggage arriving with the porter. We were also provided with some food in the room due to arriving late. The door card holder provided a map of the hotel and the timings for meals. We were thoroughly pleased with the service we had been provided so far. Our stay was for 7 days and i can honestly say that this was one of the best hotels i have stayed at for staff friendliness and hotel aesthetics. The meals were excellent despite some reviews mentioning repetitiveness. It's a buffet, mix it up each day! My children didnt wish to leave as they had an absolute blast. The atmosphere around the pool was loud and fun, and the animation team kept us entertained. I found that the staff went out of their way to help us at every opportunity. The hotel has a cash point if you do not have money to exchange at reception. I will add more to this but i have added a selection of photos.

Khadija El Karfi

Initially, we were quite disappointed with our stay. When we arrived, the room had a strong, dusty smell, and it was clear it hadn’t been properly cleaned. We informed the reception, and although they offered to switch rooms, we asked them to clean it while we were out. Unfortunately, when we returned five hours later, our key cards didn’t work, and we ended up waiting 30 minutes while the staff resolved the issue. When we checked on the room, they were only just beginning to clean it. However, the manager quickly stepped in to address the situation. They came to personally apologize for the inconvenience and upgraded us to a suite. They also graciously offered us dinner, which was a thoughtful gesture. From that point forward, the rest of our stay was excellent. We especially enjoyed the Sky Lounge, where the service provided by Jallal and Ismail was outstanding. Their attention to detail and warm hospitality truly made a difference in our experience. Although our stay started off rough, the manager’s actions and the wonderful service at the Sky Lounge turned things around. We ended up having a great time and would definitely recommend this hotel, thanks to how the situation was handled.

Colin Baird

Brilliant staff who looked after us very well. Mediocre food often luke warm and kept so for all of the restaurant opening hours. We were a party of 12 golfers and apart from a beer after golf at various golf clubs we ate and drank at Kenzi. 7 out of 12 had, have tummy trouble. In my own case I am still unsure if my bowel movement will be solid or liquid. I believe food hygiene standards need to be reviewed and improved significantly. On the positive side there was entertainment primarily focused on families especially children. Not so good for a group of mainly older men. It's a sprawling site and our rooms were furthest from dining, bar and pool areas. Not an experience I will repeat. Mind you the delays at the airport 2 hours to get through passport control in a massive queue didn't get our holiday off to a good start.

Nicole Josephine

From the moment we arrived, the staff at the front desk were amazing. We arrived early before check in at 2:30pm but were allowed to use all facilities and have lunch before our room was ready. The room is cleaned every day with fresh towels. Such entertainment and good atmosphere. Pedro “The Magician” gave a wonderful magic show! Pedro and all the entertainment team were fantastic this week. We really liked the water polo and the "white party". Food was amazing not bored once. Pool was great and so busy and the kids loved the slides. My teenager had a fab time - says it’s our best holiday yet. We will be back. Thanks Kenzi Club! 🇲🇦♥️🙏🏽

Sarah

Excellent food and facilities, especially the sport. Very child friendly. Animation team is amazing…dance show and entertainment every night. Including an awesome Halloween extravaganza where the animation team went above and beyond! Highly recommend!

Tim Johnson

Small rooms if more than 2 people. But other than that, spotlessly clean with excellent staff and great entertainment. Make sure you have some local currency for pool towels deposit and other in hotel items as credit cards use or putting charges to the room seems impossible. Lively resort but without too many quiet (away from music, entertainment, sports bar) areas.

Abi Larkins

The rooms were clean, the one issue we had with our air con was fixed immediately, the food is absolutely delicious, to a high quality and with so much choice. That was our favourite part. The grounds are clean and beautiful and constantly maintained and pruned. The pools are both clean and not over crowded. The staff were all friendly and helpful. The entertainment team had a lot of energy although the night time entertainment wasn't the best except for on the Moroccan Night. There is a free shuttle bus but we never caught it as the timings didn't match up to our booked activities in Marrakech which is about 30 minutes away. But definitely much better being further afield. We had the best of both and I would highly, highly recommend this place to anyone. I even tried to see if we could extend our stay I loved it that much but they were fully booked which figures! Iberostar truly are amazing! Thank you team for making our stay wonderful and memorable!

Daniella Martin

Our stay at Iberostar Marrakesh was absolutely incredible! A big thank you to all the staff for their hard work and dedication. The reception team was always friendly and helpful, while the housekeeping kept our rooms spotless. A special shout-out to the entertainment group for their fantastic energy by the pool. They made every day fun with their engaging games and lively shows. We truly appreciate everything you do to make our vacation special!

mehdi faraji

Great hotel with friendly staff and good entertainment. The staff were always smiling and kind to everyone as well as being good karaoke singers. Rooms were really nice and cleaned frequently. Also good options for food, loved the desserts. Really enjoyed my stay here, would recommend! :)

Briony V

To begin on a positive note, this resort is bright and airy, with quite a lot of green space which is beautifully maintained, and the overall design is stylish and modern. We stayed in a lovely suite which was a great size, offering a deep bath, a comfy bed and a balcony. The spa is also very peaceful, and I had a great hot stone massage there. We also had a very pleasant meal at the Moroccan restaurant at the resort, where the food and service was of a great standard. However… the overall standard in terms of service, food quality and amenities is sadly lacking for a five star resort. The staff seem spread too thin, and, despite the handful of friendly, helpful staff we did encounter, the general feeling from much of the staff was one of reluctance and unfriendliness, perhaps due to short staffing in the bars and restaurants. The buffet restaurant serves repetitive and often disappointing food that unfortunately gave us both stomach aches on a few occasions, and serves food on plates that are regularly dirty or chipped. The food at the snack bar is sadly of an even lower standard, and the cocktails offered at the outside bars are syrupy and noticeably weak, even by all inclusive standards. All three pools were quite shallow, and both of the outdoor pools were missing quite a lot of tiles. Whilst the quiet pool offers a slightly more relaxing experience, the club music being blasted from the loud pool seems to permeate throughout most outside spaces during the day, and, although some of the evening entertainment was good fun, loud music plays late into most evenings, often making a good nights rest impossible. All of this gives the resort a cheap feel, the general impression being that of a resort that is growing shabby around the edges. I would say that Be Live is perhaps is tailored more to a rowdy lads holiday, than for couples seeking relaxation.

Adam Turner

A good solid 4 star hotel. Staff are friendly, plenty going on and stuff to do. They have activities by one of the pools every day. The other pool is quiet and chilled if that’s more your vibe. The rooms are fine but not luxurious, definitely comfortable enough and the value you can’t argue with! Food is good. Plenty on offer and buffet style. There’s also a pool cafe that you can grab sandwiches, salads and burgers from throughout the day too. And a traditional restaurant you can book in to. Generally the drinks are ok. The wine and beer are good. The cocktails are mainly out of a machine so fine but lack a little bit of flair - just depends what you’re after. Certainly not watered down as some other posts suggest just not 5 star quality. The sports bar is great for late night beer or to watch the footy/play some games. There’s also a daily shuttle that takes you into the city centre which is great and I highly recommend you doing so. All-in-all a great place to relax in and enjoy!

Philip N

Last summer we went to this hotel for the second time. And there is a very good reason for that. It is simply an excellent hotel. You are always welcomed in a friendly manner. With the slightest problem, if it occurs, they try to help you as quickly as possible. The rooms are clean and well maintained. The food and especially the deserts are of good quality. And the staff is very friendly. We had another nice holiday. With this, a big thank you to the complete staff for making our holiday almost perfect. Maybe one recommendation, the rule to reduce the number of drinks per person at the pool to a maximum of 2 does not really work. The queue, compared to the year before, was twice as long. But this hotel is and remains highly recommended!!!

Steph Killick

Absolutely wonderful hotel. Beautiful. Food amazing. Grounds are amazing. The beginning of week service was exceptional, got to Friday, and it was quite bad. Lots of people went home, and they wound down the number of people to serve drinks, etc, in the restaurant. The times we had breakfast, we never were approached for tea or coffee or acknowledged. The bus on way back one evening dropped at sister hotel and told us to walk in the night middle of nowhere and not safe we refused and stayed on. I hope the management dealt with this as it would have been potentially dangerous if we're 2 vulnerable young girls. We reported the incident. Apart from that it was a very luxury relaxing beautiful stay the culture is just amazing the sights smells the hustle and bustle it's alive with living locals and fun things to do. A must visit I strongly recommend

Tom Barden

I had a great holiday, the pool area is brilliant with lots of beds. The evening entertainment was impressive and had multiple different external performers within the venue. The rooms were cleaned very well and often went above and beyond when servicing the room. The pool has a great atmosphere with multiple activities to do throughout the day alongside a variety of balls and items to be used in the pool! The snack bar had a great amount of food and drinks. All the staff were incredibly welcoming and extremely friendly when engaging with us! A great place that I would happily return too!

Ena Kililiku

I had the most amazing, relaxing experience at the hotel rawabi spa. The treatment I got was a Moroccan Hammam and massage. The treatment was fabulous. And left my skin feeling silky smooth and refreshed. The treatment last around 1hour 15 minutes. The girls really helped me feel comfortable, Layla my masseuse was great. Would 100% recommend to all, was the perfect way to end my holiday before my flight home.

Umer Ali

Room 2606: Has not ceiling light and 3 dim lights, shower head leaks all night and when showering the water seeps through, desks near bed are handy , has cupboard with hangars and safe which is nice and balcony, beds are stained... At least AC is good quality Swimming pool are was fantastic with nice foliage, activities and atmosphere Service: Absolutely terrible, they refresh towels once a morning and won't give more, give you 2 small toilet rolls only when asked , charged a tourist fee as well in small print, kitchen staff ignore you and show favouritism to french speakers, only the entertainment guys were friendly and desk people. Location: Black balled area for discounted taxis so they won't come by often, quite a distance away from town and taxis charge too much for a 10 min drive, vile smell surrounding the hotel due to sewage, Has good shops nearby with a food court though...

Kanu Priya Datta

1707 Our stay at Rawabi was amazing. The people are very friendly and warm. Please take Hamam and Massage. I had facial and pedicure from lovely Leyla. It was magical and refreshing . Very relaxing highly recommended!

Damien Billington

Stayed in room 2405, overlooking pool. The pool looked good, and the bar next to the pool did a nice pitsa and cold beer Great room, very clean. Cleaned every day. The shower was good. Although there was no iron, hairdryer, or kettle. Was advertised as 4* Asked for kettle and hair dryer. 2 days later, I got kettle( after 4th time asking). But no hair dryer I found staff to be very helpful, Barr the kettle and hair dryer. Breakfast was very good. Buffet service. Good choice/ selection And you had a choice of egg, from various omlettes, cooked in front of you to fried or boiled. Overall, I'd say it was a good proposition for a couple of nights( I stayed 4 but was out most of the day. 4 stars due to lack of facilities in room But overall, my experience was better than some of the reviews here

Richard Crowder

Hotel arranged a taxi to take us to the market. The driver took us to a friends shop where we bought some goods totalling 1250MAD and the seller then took us across the street to another shop where we spent a further 1350MAD around £260. The same driver collected us after we had walked around the market itself for a couple of hours and drove us back to the hotel. All was well until 3 days later when our shopping went missing from the room. We think the cleaner may have thought the shopping bag was full of rubbish because of the way the souvenirs had been wrapped up in paper and accidentally put it in the bin. We contacted the receptionist who said that they would look into it but the cleaners had gone home and would be back in the morning. We went out for the day and reception called our driver and said they had found the bag but what they had found was a different bag altogether. We asked for a manager on our return but there wasn’t one on duty. We were told we could see one tomorrow but when asked for it was their day off. The hotel are refusing to accept any responsibility for the mistake/theft and aren’t willing to help us at all. They even claimed that they had searched through all the rubbish the day before and found nothing. From start to finish they kept changing the order of events and when we asked if we could call the Police to report it they just shrug their shoulders and said “ do as you like “ Mistakenly putting our things in the rubbish or stealing them either way we are out of pocket and the hotel couldn’t care less. Not the best experience and definitely a very shabby way of running a business. We won’t be back to that hotel or any other the company operate.

david tor

Not a bad hotel clean and comfortable. However they don't allow you to bring in your own food or drink you can only buy this in the hotel and take it to your room which is a bit expensive. Would need a taxi to get about from the hotels location as its a bit far out. Staff were very friendly.

Elisa

Dirty, disgusting, everything is a bit janky and broken. Our shower curtain had mold — we were moved to another room but the fact that it had mold in the first place speaks volumes. The towels we received had holes in them and one was dirty. The only good thing about this hotel is the location. Do yourself a favor and save your money.

xoxo xoxo

DO NOT BOOK!! the most horrific experience of my life, disgusting hotel. We booked a room with a balcony and an en-suite bathroom however upon arrival were given a small room with an even smaller bathroom. The toilet had scuffs on it and the shower was covered in limescale. The bedding was dirty and we were covered in mites and bedbugs by the end of our trip. There was two windows in the room, one which was broken and couldn’t be opened. The housekeeping were appalling and tried to shout at us for taking a towel which we needed for the pool. Our bin wasn’t changed until the 4th day of staying there. Some of the staff were decent enough, however majority were incredibly rude and would give snide looks for no reason specifically an old man who works there and the woman at reception . For some reason you are not allowed to bring any food/drink purchased from outside into the hotel which meant we were constantly shouted and told we could not enter until we disposed of our soft drinks? An absolute joke, would not recommend to anybody. The rooms are incredibly different to the pictures and are just vile. You won’t get even one good nights sleep as the air conditioning is so outdated it doesn’t even work properly. At one point, we spotted a cockroach in the room and were disgusted. There was also one night we had gone outside and locked our door, when we arrived, we noticed someone had placed dead/rotting flowers on our bed. We were so confused so we disposed of them and told the reception. We repeatedly asked for our room to be changed but the staff were so rude and just laughed. We told them we had locked the door and someone had placed dead flowers on our bed and they said “it could have been the housekeeping”. On which planet does housekeeping enter your room and leave it a mess, but remember to put dead flowers on the bed. It was an incredibly odd and creepy experience and after that night we just continued to be disgusted and shocked at the hotel. The pool was dirty and not once did we see it get cleaned despite it being used daily. The room was disgusting and practically unusable. There was a small shack against the wall which was supposedly a “wardrobe” which was rusting away. (overall, a vile experience, please use your money wisely and book a nicer hotel you will thank yourself in the long run) ps. I have put pictures of the dirty ahhh hotel.

Ricardo Gutiérrez Monterrubio

The worst experience ever. The weather was 47 C outside and we got to our room just to find that the air conditioning was not working. We kindly asked for a repair. They tried once but it didn’t work. However they said that it worked perfectly and that the air was really cool. We asked once again if they could repair the air and they just told us angrily that the air was working perfectly. We know that sometimes things just don’t work but as a tourist paying for a room you expect to see any problem solved and specially being at 46 Celsius you expect at least that the air conditioning works, They didn’t offer us any kind of solution. Of course I don’t recommend to stay here.

Alice Moon-Star

Nice hotel with traditional mosaic elements and a cute cat in the restaurant. The room was comfortable and reasonably clean with a good bed to sleep. The bathroom needs a little help with renovation as the shower was awkward. Buffet breakfast seems great with pancakes galore and the wifi works well. Reception staff are friendly and the tarjine dish was tasty. Would recommend this place for travellers on a budget as it is a pretty reasonable place for the price paid.

Ana Miranda

I'm so glad we chosen to stay in Riad Christina. Staff was very friendly and welcoming from the very start. Room was spacious, clean and situated in a relatively quiet street. We spent our nights in their amazing terrace, talking and drinking tea. They also have a variety of other drinks, including alcohol (wine, beer). For those who like to smoke or want to try shisha it is also available. We meet some great people and will definitely come back for another visit!

Cristina Memet

Was our first time in Marrakech and this Riad was best choice we made. Staff was very friendly and welcoming, gave us great tips on how to navigate in the city and it's a short walk to the main square. Room was clean and tidy with a good air conditioning. Me and my friends we had amazing nights relaxing at their lovely terrace. They have a good selection of drinks (alcoholic and non alcoholic) and food, shisha it's also available. I highly recommend this place for someone visiting the city.

Carla Miranda

This riad is absolutely beautiful 🙌🏻 it was our first time in Marrakesh and we had the best experience at this riad, so so grateful ✨ It’s less than 5 minutes away from the square and the staff made us feel at home, they also gave us tips on how to navigate in the city before we went outside to explore. Can’t forget to mention that the rooms are clean,tidy with good air conditioning! Shout out to Ismael for being so friendly and helpful

Anton Arnesson

We arrived late in the early morning hours and Ismael met up our taxi to guide us through the narrow alleys. The service on site was incredible and the staff gave us tons of tips and good information about Marrakesh and specifically how to navigate the Souks. Our room was small but large enough for 2 people, and very well air conditioned.

Dominick Withanachchi

Staying here is more of an experience. If you arrive after 1pm, you will be dropped off 10-12 minutes away by the main entrance to the market square. DO NOT BRING BIG CHECK-IN BAGS. Floors are not even to drag through the crowds. You should get the transportation from Riad. They know a back road to get there easier. We found out later. We used them to get back to the airport. Awesome staff. Hassan and the crew are very accommodating for anything we need. Very central. You could walk anywhere. Market, socks, restaurants & tours. Only thing I didn't like was the breakfast. I went outside and got it. For $1-2, you get an amazing breakfast at local places.

Jen180k

Excellent hotel. The staff were super helpful. It's down an alley way near the Medina so is not accessible by car but there are people with carts who will help you with luggage from the taxi drop off for a small donation. Although the Medina is nearby, the hotel is quiet and you only hear noise when up on the top terrace where breakfast is held. The hotel is secure. The front door is locked and you ring the buzzer to get in. The person on reception opens the door (reception is manned 24/7).

Shreya

Stunning, quiet and peaceful hotel nearby busy medina. Hosts are helpful and friendly. They even provided packed breakfast on an early morning when we had to go away on an excursion. Room was tided and cleaned everyday and breakfast was different every day. Highly recommend staying here.

christine

Highly recommend this hotel! It’s absolutely stunning. The lobby, rooms, and terrace are beautiful. The location is perfect. Right down the alley from the hustle and bustle of the Medina and Souk and perfectly quiet and serene. I was blown away by the beauty of my room. The service was fantastic and can’t say enough great things about Abess (spelling?) at the front desk. He provided great customer and concierge service The main front door was always locked. You rang the bell to enter. They had several security cameras in the common areas as well as outside the…all providing extra safety. This was the only Hotel I stayed at on my two week travels in several countries that contacted me a couple days before to provide me with airport shuttle service. My brother and his wife were staying in the hotel Atlas next-door and they even provided airport shuttle service for them (as we were traveling together ) to and from the airport Great job Riad Marraplace! I had been traveling for two weeks and I couldn’t have asked for a better and more comfortable stay before returning home.

Nicole Mitchell

Choosing to stay here is what made our trip to Marrakech so wonderful. The staff are so friendly, and they were always happy to answer all our questions and give recommendations. The hotel itself is beautiful, and our room had so many details we loved. The breakfast is authentic and the rooftop has wonderful views. The hotel also always had bottled water available for purchase at a cheap price, which was very convenient. They also arranged pickup from and drop off at the airport and allowed us to have a late checkout which made our whole stay go smoothly. The location was perfect for all our exploring and it was very quiet despite its proximity to the market. Thank you for everything!

Jackie Williams

We absolutely loved everything about this hotel. It's down a tiny side lane, but inside the hotel is gorgeous and much larger than you would think. The staff are so kind and helpful and made us very welcome. The hotel has been renovated to a high standard, with many artisanal features. The location is just off the main square, called Jamaa El Fna, and so is close to many of the major attractions. Breakfast on the rooftop terrace is included and varied each day. We feel incredibly fortunate to have discovered this beautiful Riad hotel and cannot recommend it highly enough.

Jenny Ballard

This Riad is so beautiful. The ambience is delightful. The hostess Siham made us so welcome. Her beautiful, friendly nature made the stay so special. We had delicious authentic food. I would definitely return

Dana Coutu

I have had an amazing experience here at Riad Armelle! As a solo female traveller I didn't know what to expect here. It was within the medina but very close to drop off/transit and very walkable to anywhere within the medina. The staff was all very friendly, accommodating and helpful with any questions I asked about the area. Most staff speak good English which was helpful for me and even the one that couldn't speak English tried very hard to help in every way. I was so comfortable here and wish I didn't have to leave! The food was wonderful and the rooms are lovely. The view from the roof terrace is nice and the common areas of this riad are breathtaking. I would definitely come back again! Perfect accommodation for me.

Nandini Rajaram Siva

Great place to stay in terms of location + views inside. We stayed here for 3 days, and it does not have hot water or water pressure at all, especially if you are not on the ground floor. Moreover, after asking management to comment on it while there, they said the pressure/heat was “normal”. Just something to keep in mind, that you will have a great stay from other aspects but you will be forced to take cold showers. For us, we just went to a Hammam during our stay instead to actually get a normal shower.

maite clais

Super nice room, nice atmosphere, super relaxing, good location and great staff toon and maite 🫶

T R

Absolutely magical experience in Riyad Armelle. Beautiful rooms and amenities, professional and very attentive staff, delicious breakfast. It is located on the outskirts of Medina, away from noice and madness and yet close enough to dive right in once you are ready to go and explore. If you are a light sleeper and like to sleep in, you may want to ask not to be accommodated as it gets a bit loud as of 8am when breakfast starts (if you are in one of the rooms on the first floor with doors and windows facing the inner yard). Two carefour stores are brief 15-20 minutes walk away. Rooftop is perfect for long conversations into the night with some vine and amazing maroccan dessert. Delightful stay indeed.

James Budd

So here is the holiday was good my husband he likes the holiday. It was beautiful for the drinks. It was good not too bad. The room. the room clean the bar and it’s also the stuff there’s a lot of a lot of swimming pools slide also it’s amazing. Mini disco is amazing. Restaurant is not too bad. English team is good thank to all the team I’ll be back with my wife ❤️

Grace Fellows

If you’re considering booking this hotel please believe the other reviews that say it’s one to two stars. To start the food and drinks is terrible. It states that it has 2/3 restaurants, it doesn’t mention you have to actually pay for the others. The free food was gross and often inedible to the point where it made me ill. The drinks were equally bad, beer was only ever served in 330ml glasses, cocktails were pre-mixed and had little to no alcohol in them, and the one time I ordered a wine it came in a very dirty glass covered in lipstick. The zen pool has about 20 loungers, so if you don’t get there early, you have no chance of getting a lounger. For some reason, you had to pay to use the bar at this pool, which made no sense to us given we were at an all inclusive and the drinks offered were the same as the other bars. The room was dated, didn’t come with basic amenities and the bedsheets were stained. I will say that the cleaning staff seemed dedicated and always checked if we wanted the room cleaned. The location is about a 20/30 minute taxi from central Marrakesh, which is fine but the location of the resort is very secluded in a gated area, with no shops near by. The animation team were incredibly friendly and enthusiastic and always made an effort to speak to us despite us not speaking French. The bar staff were mildly annoyed every time we ordered a drink. It pushes to be a two star resort, let alone the four it claims.

Ben Fish

All the staff are really friendly. There’s lots of entertainment for all ages and they get people involved in lots of activities and create a really good atmosphere. We’ve had lots of fun whilst being here. Happiness was a great guy! Got married on Moroccan night was a right laugh. Good selection of food and bar drinks.

Jude Mantua

We stayed at this property with friends for four days as part of our Morocco experience. While the location is a bit far from the city center, having a private car is recommended for easier access. The property offers a range of amenities, including ball games and a swimming pool, which I particularly enjoyed. The meals served at breakfast, lunch, and dinner were satisfying, with plenty of options to choose from. Our room, however, could use some improvements. The air conditioning was not very effective, making the room a bit warm, and we noticed some ants and other insects. What truly stood out was the exceptional friendliness of the staff, especially the animation team (special mention to Happiness & Smiley). They interacted with guests in a warm and non-judgmental manner, which added a special touch to our stay. The overall cost of our stay was very reasonable. We traveled from the UK and paid just £350, including airfare, for the entire experience. I had a wonderful time and will definitely recommend this place to friends. I look forward to returning in the future.

Thomas Hutchinson

Beautiful hotel, food is very fresh and healthy. The staff are amazing. 2 huge pools, great entertainment for children at night too. Not much around the hotel outside but easy to get to Marrakech. Ignore the bad reviews.

Matthew Rotenberg

What a beautiful Riad! Damien, the owner has added lots of local art to an already beautiful building and there is a huge banana tree in the lobby. The location is fantastic, 2 minutes from the entrance to the Bahia Palace so very easy to orient oneself and a 10 minutes from the walk to Fna. Also felt very safe walking back at night. Upon arrival Damien made sure to orient us and make sure we had a good understanding of Marrakech. The staff is genuinely friendly and attentive. Breakfast is served in the roof and is very good. The room was comfortable and bathroom clean and modern. I would recommend this Riad to anyone coming to Marrakech!

Anthony Daniels

Just the perfect Riad! Friendly, attentive, flexible and helpful owners and staff. Next door to the palace and a few minutes to the souks and main attractions. These Riads really are the calm and home you need when visiting Marrakech! Highly recommend!

Sahil & Sneha

[Not guests here, visited for spa]. Incredible hammam and massage. absolutely loved our experience from start to finish. It’s a no nonsense experience- everything is very efficiently run so be sure you are on time! Fatima especially is an incredible masseuse. Location is a little hidden but once you’re inside the Riad it’s beautiful. Owner is a little abrupt but wouldn’t say he is rude. Just to-the-point.

Charlotte Poulteney

Our couples Hammam and massage at Al Ksar was incredibly refreshing and relaxing. The staff are very professional and welcoming and the riad is very beautiful. Communication via email at booking was very fast and helpful and we were even helpfully advised by Olivier to print our boarding passes ahead of our flight home to avoid charges at the airport. Thank you so much for our amazing experience.

Riad Daniels

Hammam experience. We booked the couples hammam package with massages which we throughly enjoyed. We were warmly welcomed by Oli the owner and guided to the change room and then on to the hamam experience. Note the hammam happens in a singular room (not the 3 different zones typically) but was still very good. Fatima guided us despite the language barrier. Massages was fantastic- good pressure and the ladies were professional. We had lovely mint tea after to wrap off a great experience. Note google maps will guide you to find the spa- take the taxi to Bahia Palace and follow from there.

Dilwar Hussain

The hotel was outstanding, and the staff was exceptionally friendly. Although the hotel is situated away from the city centre, it is ideally located and not too far to reach. The food was delicious, and the service was impeccable. Brahim, in particular, provided excellent care and attention to my family. The only areas that could be improved are the gym facilities and some of the rooms, which I believe are already part of their renovation plans. Overall, I am most likely to visit again!

Lauren Reynolds

I stayed here in May and really enjoyed my stay. It’s a lovely hotel with everything you need. The highlight of the trip was definitely the service- particularly Soufiane who was always so happy to help us with a big smile and made the trip extra special. Thank you so much!

Emma Jones

My partner and I stayed here last month. The hotel itself is lovely and rooms etc were very nice and what we expected. However, the reception staff were extremely rude. The description of the room type was different on the website to the one on our key card so we went to reception to check we got the one we paid for. The man at the desk was extremely rude and replied as if we were stupid even though it was not clear. We then asked for a taxi to a shop just to pick up some groceries. There was a mixup and the lady at the desk had ordered us one to the centre of town. This meant it was more expensive and she was insistent we paid extra when we got back even though it was her mistake. After a lot of back and forth, my partner paid the money and she did not say a word to us. Not even a thank you. This ultimately ruined our stay as I was too scared to go to reception with anymore questions or problems as I was probably going to be faced with another rude response. I have never experienced anything like this and would not expect it from a place with 5 stars. This was highly disappointing.

Mihai Maravela

Hi, we just got back from a short holiday in Marrakech, we stayed 5 nights at this hotel. The location is lovely inside the fences, is like a medium size good looking park with loads of outside activities to do. We came as a family with two kids, the room/rooms allocated was not quite family friendly, even if they say they're two rooms interconnected actually they're two separate rooms with two doors in between , very heavy to be opened by small kids (our girls are 6 and 10 years old), as parents you can't hear or see them during the night, no locks on the balcony sliding door, shower floor is leaking in the entire bathroom, slippery shower floor. The range of food served was quite small, not to many choices no manner which place you would like to dine, not to mention here that all of us got a tummy bug on our 4th night right after dinner served in the Mezze restaurant, I believe that was something wrong with one the ingredients used to cook. This incident kept us inside our rooms on the last day feeling sick. Another aspect is the lack of interest of the pool bartenders, they were too busy to talk to each other instead of serving the customer (22 min to prepare and deliver a tea). In conclusion we gone think twice before we would choose this location again, too bad of the premises but the people there can or can't make the difference.

Phil Novosad

Location is a bit far removed from the city center but the shuttle is great. Room itself is small and not particularly clean. Breakfast is not bad but dinner was truly horrible and way too expensive. Also my room smelled of sewage half the time...

Marcia Belchior

We loved this hotel. Rooms are huge, amenities included, great garden and super friendly staff. It is a bit far from the medina but there are always taxis available (40-50 dinars) or you can ask them to get you a car(we heard it was about 300 dinars for 2/3 places).

Riad Daniels

Hotel is 4 stars comparatively to Europe and offers good value. Rooms are spacious- beds though are way too soft and lacks support. Breakfast is good- omelette station and big variety. Dinner was also good and service great. Wi-Fi was spotty- if you can, select the 5G option( password is the same). There is a mall just up the road and a number of restaurants and stores across the road which was convenient.

Mihaela Nistor

This hotel is maybe a 3-star establishment. Although the website claims there are four restaurants, only the buffet is open, and the food selection is very limited and repetitive. The bar service is poor; after ordering a cocktail, the bartender ignored me and served two other people who came after me, one being a man and the other a local. Our ground floor room had a chair missing from the terrace this morning. When we requested an iron, we received a defective, leaking one. The hotel is much smaller than the pictures suggest, with just one pool, and almost everything, including water, comes at an extra cost. The room is a decent size, but everything looks old and desperately needs renovation. Also massive cockroaches roam around the room. There's a kettle in the room, but only two sachets of tea (one green and one black) with no coffee or other options. During my shower, a cleaning lady knocked and entered my room despite my repeated refusals, just to hand me a towel at 6 PM, which seemed unnecessary. State of the tables and loungers is similar to that of a local pool, dirty and mediocre. Dinner times very messed up, starting at 19:30 until 23:00 and today we’re forced to wait past that time as the restaurant is not ready. So people who have half board have gone without food since lunch time and now forced to either go out and eat or wait until God knows when. Very dissapointing. I would not recommend this place if you expect a true 5-star experience, as you will be very disappointed. I've already counted 24 planes flying overhead today, and I'm only on day 3 of 7.

imane el foudy

We had a fantastic experience at PALM PLAZA HÔTEL & SPA. The restaurant service was outstanding, especially from Ismail.They were friendly, attentive, and made excellent menu recommendations. The food was delicious, and Ismail truly made our dining experience special. I highly recommend PALM PLAZA HÔTEL & SPA for great service and a lovely atmosphere!

Mustapha El-Hasnaoui

STOP THINK TWICE BEFORE BOOKING THIS HOTEL, you will regret coming to this hotel, you will not find peace in this hotel, this is a 3 star hotel under the banner of a 5 star hotel. The rooms are very basic, worn out and tired, the corridors carpets are old and smelly and not even hoovered. Rooms are very dusty, the reception and restaurant staff are quite rude and abrupt, the dinner buffet is not fit for a dog yet they charge you an arm and a leg, room service food is disgusting and over priced, the pool is dirty, the beds are uncomfortable and the pillows are very hard. The rooms on poolside view are very noisy, you will not find peace and quite, very loud music coming from the pool area, the balcony doors do not lock and not sound proof. Ruined mine and my familys vacation. Big mistake coming to this hotel. There are so many other hotels in Marrakech to choose from just don't choose this one you will regret it, mark my words. The only good thing I have to say about this place is Brahim and Youssef at the front doors are very friendly.

SL K

The location is good and near where the actions are. The staffs are professional and nice, the ground is laid-out beautifully. Our room, 2302, looks over the pool work a glimpse of the mosque's minaret. In our room the bed and pillows are comfortable, very good lighting. However, the hotel's management needs to pay more attention to the little details: tea kettle and fridge don't work, our laundry got delivered to a wrong room the wifi got bogged down during prime hours. This hotel serves well for a large group of travelers.

Elly Morris

Not a 5 star hotel. Arrived to find out that there weren’t enough rooms so was given a suite for the first night. It was lovely, however when asked to move in the morning there still wasn’t a room ready for us and we said we needed to keep things in the safe. They kept us waiting in the room on the first day of our holiday. There are not enough sun loungers for the amount of guests. Never towels ready for people to use the pool. Staff at pool bar are not organised. Air con in room works but doesn’t go cool enough in 40 degree heat. Temperature in room was never below 25 degrees. After looking at the reviews since our stay, there seem to be the issue in lots of reviews. All responded to that the hotel will take these things into consideration, yet to be done.

Es Petn

We would like to make a few key points in regard to our stay at the hotel. 1. on our first night at this establishment we were told at the reception area the room we had reserved was not available yet and we would need to return the following day at 12pm to get the room we reserved. Surely this is something you check in advance before booking other people into the rooms. When returning the next day we were told we can stay in the room provided to us “free of charge”. You would like to think so if they hadn’t prepared your room for you. 2. On entering the room they provided us with, the bed sheets were contaminated with blood and other peoples hair (photos attached below) 3. The bar area- we were happy with the customer service of the people in the bar area, however, we had paid on numerous occasions for double and single alcoholic beverages. When watching the drinks being prepared we noticed that the singles were one splash of alcohol and the doubles were 2 splashes as opposed to being measured correctly. I have no words to describe this other than a rip off when you are paying the full price of each “shot”. 2 drinks each round cost us a total of £36. 4. On one of the days of our visit we faced a similar situation to our first night when we noticed that our bedsheets had been changed to other sheets that were dirty with mud on them. 5. Moving of towels and personal belongings. We had left our seats for a total of 15 minutes to quickly get some money from our room and buy a drink. When returning to our chair the towels had been removed and other people were sitting there. On a separate occasion, one of the pool staff were arranging our towels on the chair and didn’t know we were watching them. He then began moving our personal belongings around for no apparent reason. Peering into our bags as he did so. The staff are often peering at you and being nosy in a non discreet way which as a woman made me feel uncomfortable. 6. One of the days it was quite windy and so a pair of our swim shorts had been blown onto the person below us balcony. We could see them so we requested reception at 10AM to arrange for them to be collected from said room. We were ensured all day that they would do this however made no actual effort to do so. We ended up having to ask the cleaner ourselves who spoke very little English to let us get them ourselves. This resulted in us not getting the branded swimwear back until 6pm. 7. Please also be aware when booking this hotel that they have no do not disturb signs and therefore cleaners let themselves in at any given time. 8. Finally, on our final night they threw some kind of event for outsiders of the hotel (they don’t even throw any events or entertainment for their own guests). They decided to do this in the garden area as opposed to the lounge area where they would be unheard. Therefore we were kept up by loud music which we could hear from the top floor (Where our room was). Furthermore the rooms offer no sound buffering whatsoever and you can hear literally every move of your hotel neighbours. The best part of this hotel is the pool area arrangement and depth. We also liked that there are a family of kittens which are cared for as you don’t see that often in this country riddled with abandoned pets. Location was decent very nearby to the centre and lots of places to eat.

R K

The reception was not great but our stay there was excellent. Breakfast was wonderful but dinner was not so good. Pools were clean and life guards did their job really well and looked out for children. Overall really pleased.

Ifty

Decent hotel, with great reception staff and room maids. Lack of pool-side staff for snacks and drinks was a shame. Breakfast was ok with a decent variety however, the coffee machines weren't great. The hotel itself is a little dated, something from the early 90s. Overall would rate it a 4* rather than 5*

Alex Hinds

Had a wonderful stay here! Staff are lovely and helpful, Riad is beautiful and calm, plenty of areas to discover and relax in the Moroccan heat. Food is very tasty and cooked well. The rooms are traditional, nicely decorated and very clean, furthermore the staff are always on hand and will tidy your room when you're out. The only slight improvement would've been a window in the bathroom, especially when it's hot, but the rooms have AC and windows so not really an issue. Would definitely stay here again in the heart of Medina!

Carol MacRae

We had a wonderful 5 days at Riad Karmela. We could not have wished for a better Riad nor service. Staff were so attentive and catered for our every need. We were 4 females and one child and they made us feel so welcome and reassured. I would give them 10 stars if it was possible for service.

Andrea

Service was absolutely amazing! All of the staff was kind and helpful. The first thing they did was sit down with us and show us a map and tell us about some common tourist traps in the city. They were also very helpful with booking activities. The food was delicious and the rooms were lovely. In addition there are a lot of seating areas where you can relax with a book and some complementary tea or order drinks. The spa treatments were ok. I ordered the traditional Hammam, full body massage and facial treatment. I would definitely go back here in the future.

J K

The most beautiful Riad located in the heart of the Medina; we stayed here from 5th-9th June 2024. The Riad is located a short walk from the taxi drop off, as the roads are too narrow for cars to drive down. We were greeted at the drop off by hotel staff who helped take our luggage’s. Upon arrival, we were offered complementary Moroccan biscuits and tea. Fatima was lovely and accommodating, taking the time to sit with us to explain the map of the area, how to navigate around the Medina, entering and exiting the Old town, popular tourist locations, booking taxis, exchanging money and booking excursions. Sayeed was equally as accommodating and made us feel very welcome, allowing us to extend our original checkout of 11am to 8pm so we could enjoy the day and freshen up before our flight. We were given complementary drinks, mocktails and shisha on the balcony throughout our stay. The rooms were very spacious and clean with traditional decor. The cleaning staff left different fresh fruits inside our room each day. It was very easy to navigate around the area using Google maps. This is the only Riad I’d want to come back to for future visits to Marrakesh!!

Antoinette Shanker

We were on a girls (8 of us) getaway for a week in Marrakesh and stayed at the Riad Petit Karmela. From the moment we walked in we got excellent service. The staff is very friendly and welcoming. They welcomed us with cookies and a nice drink.We got to use the entire Riad Petit Karmela. Charming rooms well decorated clean and with clean ensuite bathrooms. Every day they would leave treats in the rooms- dried fruit and nut and a large bottle of water. The courtyard was very nice to sit, relax and chat after a full day of activities. The staff was kind enough to serve breakfast early in our courtyard on 2 mornings as we had to leave early . for day trips. The breakfast was unbelievable and delicious with so many options - fruits, cereal, bread with spreads, omeletts and different pastries juice and coffee. Was served on the roof top and it was so relaxing. They staff was so amazing. We had dinner one night on the rooftop restaurant and had the best Tajine - chicken, beef and vegetarian with bread. All was so delicious that not a morsel left. We had pizza one night too - seafood and vegetarian. They were both delicious and just the right portions. Of course the orange juice was so fresh. I have to say I drink only instant coffee but the brewed coffee was so good at the Riad. Sayeed on nites and Fatima on days were very friendly kind and helpful and helped us plan day trips. They even sent security to get us when we 8 ladies were dropped off after our tours at night. Thank you for a memorable stay in Marrakesh at the Riad. It was above our expectations. Will certainly come back with family.

Ismail M

**Hotel Review: Disappointing Experience at a "5-Star" Establishment** I recently stayed at what was advertised as a 5-star hotel, but my experience was far from luxurious. The property appears to have been stuck in a time warp, with little to no updates in over two decades. Upon arrival, I was greeted by dark, uninviting corridors that immediately set a disappointing tone. The rooms, while spacious, were poorly maintained, featuring outdated furnishings and cleanliness that left much to be desired. It was clear that regular upkeep was not a priority, with dust and grime evident in several areas. The staff interactions were equally disheartening. On multiple occasions, I witnessed employees arguing with each other in front of guests, which created an uncomfortable atmosphere. It’s hard to enjoy a stay when the staff seems more interested in their disputes than providing quality service. The buffet options were another letdown. The selection was limited and lacked freshness, making it difficult to find anything enjoyable to eat. Overall, the dining experience felt more akin to a budget hotel than a 5-star establishment. In summary, this hotel does not live up to its rating. With its aging facilities, unprofessional staff interactions, and subpar dining, I cannot recommend it to anyone seeking a true luxury experience. Save your money and look elsewhere for accommodations that genuinely deliver on their promises.

Violet Richardson

I thoroughly enjoyed my stay at this hotel. Our room was nice, the staff were kind and helpful, and the pool was beautiful. The food and drinks at the restaurant were pretty good as well. I had a very nice ginger flavored non-alcoholic cocktail by the pool. There are a few things that are a bit disorganized. We were not given any water in our room when we arrived while others told us they did receive water bottles. Our instant coffee and tea packets were not replaced when the room was cleaned. The hours for various hotel services are not very clearly posted anywhere (excepting the pool hours which are visible near the pool) and we did not receive any type of informational card in our room. I'm still not sure if there is room service although I suspect there is because people left plates outside of their rooms. That said, staff seem happy to answer questions and I could have gone to the front desk if I had really needed clarification. The location is a bit far from the city center but it was easy to get taxis. I'm not sure why this place has so many terrible reviews. It's a very decent hotel.

Sara Favilla

Never never booking this hotel expensive and rude people the room is not clean is dirty the only good thing here is the people working!!! Manager rude we ask for some baby milk and they charge 7,50 for less the 150 ml and they said to me to pay I will not recommend this hotel is not 5 start thanks to let me pay baby milk 7,50 Hal bottle of hold milk the taste disgusting for the baby

Jan Valošek

Mixed experience overall—definitely not a 5-star, more like 3-star plus a pool. Pros: Kindly stuff. Spacious room. The gym was good. Cons: Wi-Fi was unstable and mostly didn’t work, no Ethernet socket either. Breakfast was very basic and repetitive, with limited options. The restaurant was pricy, and the hotel taxis were overpriced. No restaurants or grocery stores nearby, so you’re stuck with the hotel’s expensive options.

Sergio Tascón

An overpriced hotel that shouldn't have 5 stars. Rooms have damage and dirt that could be solved. The staff at the reception doesn't seem to know how to treat customers. No delivery food allowed inside (I had to literally eat on the street because they didn't say it was forbidden). Breakfast is not that good. Wifi is terrible. I don't understand how I can get better wifi in a 20 EUR / night ryad in the medina than in a 165 EUR / night "5 stars" hotel. Doesn't make sense.

Roma

They took money from our deposit for something we didn't break in 1 of the 3 rooms. Take photos of the room before you check out if you don't want bad surprises. The hotel is in the middle of no where with a shuttle bis that is always fully booked. Beds uncomfortable and the showers had mold. Not enough sunbeds by the pool for everyone. The kid asked me please please not to take him to the kid's club, they only spoke French and was boring. Most of the time it was closed. Not enough towels in the room for everything and had to chase them for more than 1h to get them. On the positive side, the food was ok and the staff friendly. Take earplugs with you to the night shows, the put the music too loud.

Kayleigh Harris

We have just arrived back home from this fantastic hotel. I could not recommend it enough. From check in to the bar staff and the entertainment staff were all fantastic. The food was amazing always found something to eat. Room and towels were changed daily. The staff are very friendly and accommodating. Very clean and tidy. I will be returning.

Layla Carswell

Great hotel with friendly staff and good entertainment. The staff were always smiling and kind to everyone as well as being good karaoke singers. Rooms were really nice and cleaned frequently. Also good options for food, loved the desserts. Really enjoyed my stay here, would recommend! :)

Kevin Dagnell

We have just returned from an amazing week-long holiday at this hotel. The staff were incredibly friendly and always had a smile on their faces. The hotel was spotless, with rooms cleaned, towels changed, and beds made daily. The buffet offered a great variety of hot and cold food, and the à la carte restaurant had a simple yet delightful menu. The pool bar served food to order from 10am to 6pm, providing a nice alternative to the buffet. The freshly made pizzas were particularly delicious. The pool itself was clean and warmed up nicely throughout the day. The entertainment staff worked tirelessly and put on some great shows. The only downside was the sunbeds, which seemed to be reserved well before 7am despite the rules against it. I do understand this is a common issue in many hotels and can be challenging for the staff to manage. I would have liked to see the staff enforce the rules by removing towels from reserved sunbeds after an hour. However, if you asked for a sunbed or if the pool staff saw you lying on the grass, they would try to find you one, which we appreciated. There was an adults-only area with plenty of sunbeds, but since we traveled with kids, we couldn’t use it. We arranged two excursions through the onsite excursion coordinator. The first was an evening camel ride to watch the sunset, costing around £60. The second was a private taxi tour with a knowledgeable guide who took us to the Mosque, Bahia Palace, and the Medina and Souks for about £90. The private tour was definitely worth the money; the guide was very knowledgeable, shared fascinating historical insights, and led us to some Souks we might not have discovered on our own. Overall, we had a fantastic holiday and thoroughly enjoyed our stay at this hotel. We would definitely visit again.

Ani Falla

TREAT THE ROOM AS A RENTAL CAR. PLEASE make yourself a favour and record/take photos as you would do with a car. When you arrive and especially when you check-out the room to avoid being call a liar and your deposit being taken. I left the room perfectly (no kids with me, just myself), I always have a last look to see that all is ok. When i got to the reception the cleaner that went to check my room so I could get my deposit back said that I broke a mug. I never touch the mugs (most hotels clean them with the same sponge they use to clean the toilet). They wouldn't believe me and took 5 euros for a mug. So imagine how much they can charge you if they decide to say that you broke the beds or tv. Not a treatment that you expect fom a 4 starts hotel. Also, the taxi we booked with the hotel never came to pick us up from the airport. If this happens to you, walk outside you will see Official taxis (cream colour) parked. There is a machine to ender your destination and the price is cheaper than the hotel's one. You pay with card in the machine and you won't need to talk to the driver, all info is in the paper for them. Easy to use. Beside that bad experience that spoilted the end of our stay, the hotel is good for families holidays. WIFI is a bit patchy.

Saad Sualeh

From the moment I stepped in, I felt like I was home! Riad Nasreen exceeded my expectations in every way. The staff were warm, welcoming, and went above and beyond to ensure my comfort. The room was cozy, clean, and well-appointed, with every amenity I needed. What truly impressed me was the attention to detail and the personal touches that made my stay feel truly special. The breakfast was a lovely everyday and the lunch and dinner were superb. The wonderful staff always made me feel pampered and took care of all needs. The location was perfect, with easy access to many nearby attractions. But honestly, I was so happy in the Riad that often I didn't want to leave! If you're looking for a place to stay that feels like a home away from home, look no further. I can't wait to return and experience it again. Thank you to the entire team for an unforgettable stay!"

Syed Saad Sualeh

We had our first experience of Marrakech this summer while staying at Riad Nasreen. Riad Nasreen is beautiful, traditional and spectacular with a very authentic Moroccan vibe. The staff was wonderful, helpful, friendly and attentive to all of our needs. They are very welcoming and gave special attention to our 7 years old daughter. The location is great as it is in the old town near many attractions. The food was authentic and flavorful. The breakfast was amazing and so was the dinner. The roof terrace is a lovely place to relax with a nice seating area. We thoroughly enjoyed our stay and will be coming back very soon.

Robert Catherall

Lovely stay at Riad Nasreen. The staff were lovely especially the night manager Khalid. Our room(s!) for our family of four were lovely and spacious. The Riad is in a great location and is calm and tranquil.

Charles Marks

Lovely riad in a secluded and quiet spot a few mins from the hear of the medina. The staff are lovely and the rooms stunning with a great rooftop sundeck and small plunge pool. Just a 3 minute walk from the taxi drop off point (though a little hard to find if you are not prepared). This is a true oasis in the chaos that is Marrakech!

Alyson Lee

We arrived very late into the night and the first concierge who greeted was very cordial and helpful. Initially, we were given the wrong room (received a regular but we had booked a superior directly on the website) so we compared our room to the photos online and after checking our receipt, they gave us the correct room. The walls, however, were very thin. Be expected to hear your neighbors snoring, awake with the sound of roosters and hallway noise at 6 AM. The second night, as we were coming back to the riad, a man started following us throughout the Medina and to our riad, asking us if he could show us the way. We walked away very briskly towards the riad and when we arrived, the door was locked and we knocked for about 5 minutes before a different concierge (half asleep) came to the door. The man wouldn’t leave until the concierge came to the door. This concierge was new to us, and all of the sudden, he blocked us from entering our room and said that we needed to pay in cash, for our room, because the riad owners were in the UK and the riad was low on cash to buy supplies. That didn’t make sense to us as we had booked directly through Nasreen’s website. He kept insisting that we pay for our stay in cash as they hadn’t charged our card yet. I double-checked our statement and it didn’t have the charge yet, so I said we can pay via card. He then tried to say that there will be a 10% surcharge for card payments, and tried to mark up our room (originally €300 to €330) and I told him no, we will only pay 300 via card (confirmed with google’s currency exchange) as was originally on our digital confirmation receipt. After 15 minutes of arguing, he reluctantly agreed. Stay far, far away from this riad. It’s not convenient to get to (taxis cannot pick up/drop off within the Medina) and one of the concierge is extremely, extremely unprofessional and the quality of the riad is extremely poor.

Sammi M

This Riad is in a very safe part of the old Medina. Staff are WONDERFUL! Very kind, super helpful, and all of their Recommendations were a 10/10! This Riad/ hotel is VERY clean. The breakfast as well, is excellent for Moroccan standards. Fresh fruit, order from a list of Omlettes, coffee and fresh orange juice, pancakes and the list goes on. Fun Rooftop patio. Great for Groups too. 👏👏👍👍😊😊🇲🇦

Jon_ C

We spent 2 nights at Riad Nashira right before the end of the year. Overall...great service, nice facilities. The staff provided outstanding service from our arrival to departure. I'm not sure if I'd consider the riad a 5-star facility, but the courtyards and rooftop lounge are nicely decorated and well equipped. Our room was nice...comfortable bed, good water pressure for shower, etc. The only issue we had was the noise...stone walls and no soundproofing made it hard to sleep. The riad's located within a few minutes walk to the souks and easy walking distance to the major sites within the Medina.

Vanessa de Domingo

We stayed at this Riad for four nights in March. We were concerned at first due to the walk through the alleys to get to the Riad. However the Riad is like an oasis. It is beautiful and has a wonderful, warm staff. We truly enjoyed our stay.

Muhammed Khan

This property is at max a 3.5 star property. The breakfast is quite hopeless as they only keep 1 main dish. Furthermore, the wait keeping staff dont offer customer any special items like omellete or fried eggs. If you end up going late for breakfast you are at the mercy of what is leftover. The rooms are clean. However, the cleaning staff likes throwing half used water bottles so you have to buy their own water bottles. Transportation is also an issue. Its so central in the medina such that calling a cab is such an huge ordeal. The area is also extremely unsafe at nights as there are hustlers who will give you misdirections so they can help you out and then ask for tips. Will try to avoid going to stay at this hotel in the future.

Timijanel Boyd Odom, J.D.

This place is absolutely beautiful. It is quaint, intimate, romantic and sexy. The historic building is everything expected. The staff are exceptional! Friendly, thoughtful and caring. You feel like your a guest in your families home. I cannot find all of the adjectives and emotions experienced. For me the absolute awesome part is staying within the actual neighborhood amongst the residence. They were all welcoming during our walks through the community to the main square.

Afifa Afzal

Stayed at Savoy Le Grand, prestige double room with pool view. Amazing hotel; staff friendly, went above and beyond to make stay so good. They were so attentive and considerate of my 2 year old toddler, greeting him, playing with him. Breakfast was lovely. Ideal location, close to the supermarket, taxis available outside the hotel. Couldn’t fault in any ways. Overall ambience of the hotel, both day and night was fantastic. Would definitely recommend staying here!

Keegan Shepard

Stayed here after an ultramarathon, and I have to say it was one of the worst experiences I’ve ever had with hotel staff. They were not only rude and unhelpful, but almost seemed to take pride in it. The hotel itself is in poor condition, far from what you’d expect for a ‘five-star’ establishment. The only redeeming feature was the breakfast, which was decent. After being hassled constantly throughout my time in Morocco, I wouldn’t return, but I did expect much better service at a place of this supposed calibre.

Andrew Hargreaves

Ok, so this is not a 5* hotel by international standards, it is 4*. The staff are amazing. So welcoming & helpful. The public spaces are impressive and you can tell that they want to create a 5* experience but it falls short. Things don’t work (eg jacuzzi). Look closer and the materials & build are cheap. They have a weird situation around the pool that whenever I want to buy a drink or food they have to check that I have credit on my room - that is irritating. They also play music far too loud around the pool, like a nightclub. Wifi is weak. Rooms are spacious & clean. It is a nice hotel if you accept these peculiar things.

Brendan Murphy

I've been in 29 countries in a six month period. The Savoy will be one of my most memorable for a number of reasons. Service does not adequately convey the politeness and helpfulness of the staff. The room is large and spotlessly clean. Although it's Morocco, I asked any English speaking tv channels, and they promptly found some. Every possible need is catered for. If I'm back in Marrakesh, the Savoy will be my first choice.

Irina Vasilchenko

Good rooms but poor service is the overall impression that I have. No room service for 2 days then room service but no towels. It took 1.5 hrs and 3 trips of staff to our room to have my daughter’s bed set up. Hard to get help during breakfast. You have to chase the staff to get glasses, forks, knives. Breakfast was terrific with many choices but service is nonexistent.

Oliver Tobin

My wife and I had 5 nights at the Sol Oasis. The hotel itself was spotlessly clean. Plenty of activities to choose from. Food was very good. The entertainment was also really good. The staff were super friendly and accommodating! Always on hand to top your drink up!can't recommend this hotel enough. Thank you for a great holiday! Also, a fantastic Halloween show with themed coctails, food and decorations!

Chris Hall

We stayed at Sol Oasis for a week with two young twin boys and had a great time. The food was varied with something for everyone. The rooms were spotless. There is a range of activities for everyone of all ages from kids club which we used everyday (we had to supervise because the children were under 4), to activities like Tennis, Football, Archery, day time entertainment by the pool and a gym on site. Best of all, were the staff - nothing was ever too much effort, they went above and beyond time and time again - we would not hesitate to stay here again!

Stuart Austin

I can't recommend Sol Oasis Marrakech enough. The rooms were clean, comfortable, tastefully decorated, however they were quite small, this wasn't an issue for me and my girlfriend but some might have an issue. The food and entertainment was excellent, a mixed of local and themed dishes every day. Every meal has a wide selection of choice for both taste and dietary preference. The bars were both quick and efficient, the inside barman made especially good cocktails The staff for the hotel went above and beyond at every turn. The entertainers were working long days and always friendly cheerful, going above and beyond every time. Bar staff and waiters and kitchen staff were all great. We liked the location outside of Marrakech, but with easy access via shuttle bus or taxi.

Ryan Curran

I haven’t even finished my stay at Sol Oasis yet but I feel compelled to leave this review. The past 6 days have been absolutely amazing. The rooms were very nice and frequently cleaned. The bar staff were especially friendly - a member of the team called Moshine made my family and I feel very welcome and went the extra mile to take care of us during our stay. The facilities are great and the nearby excursions were amazing. Will definitely be coming back

Jason Penfold

This was the second time in Marrakech and from the minute we arrived we are were in awe of the amazing entrance and greeting we received. Wow e Our room was spacious, clean and the Air Conditioning was perfect. When we came down after unpacking our bags it was evident straight away that this was going to be a fun and entertaining holiday ... All of the staff were happy and so polite and nothing was too much trouble for them. The restaurants were amazing with a wide variety of fresh cold and hot food every day. A big shout out to the bar staff who were amazing and offered various bespoke cocktails The animation team were the best that I have ever experienced and it really was great fun and the Yoga classes and Water Aerobics were fantastic. We can't wait to come back and even thinking about coming back in December I can't thank all of the staff enough for our amazing holiday

Petra Bandmann

We enjoyed 4 nights at the Mövenpick. We had a nice modern decorated suite for 3 people. The hotel has 3 pools. The one for adults is beautiful and quiet. I enjoyed a wonderful massage by Najia. She was very friendly and has magical hands.

Stefanie

Beautiful hotel! Stayed for 9 nights. The staff were all so wonderful, the hotel is beautiful and great food. ATM’s on site and taxi rank out the front. There’s also peacocks and white rabbits running around.

Mollie Shannon

We were meant to stay here for 5 nights and wanted to leave after our first night… thankfully our holiday package let us change to the much nicer CR7 nearby. NOTHING IN THIS HOTEL IS 5 STAR. They are no sunbeds available, people lie on towels on the grass, the pool is so busy you can hardly move in it and the only adult pool is tiny. The pools are dirty with hair and oil floating around. The rooms carpet are covered in hair and dirt and after asking 3+ times for someone to clean and moving rooms once still no one came. The lock on the room door had been completely broken smashed in so we couldn’t secure the door at night- security risk. The air con hardly works in the room in 45 degree heat. The breakfast is covered in flies, packed and cross contamination everywhere for allergies and meat. I’m so glad to be out of this hotel. Some staff were friendly like the concierges but the front desk staff are unhelpful and rude. We asked them to fix the air con and clean the room so many times and no one came so we had no choice but to leave for a nicer hotel. Would not recommend- a 3 star hotel for sure not 5.

Harsimran Chohan

Najia was so lovely and gave the best massage in the spa. I felt so relaxed. The resort was stunning and the food was amazing. I will definitely recommend visiting and cant wait to return with my family again. It really made my holiday amazing!

Jerrena Taylor

This resort is absolutely beautiful! The service is top-tier! Mohammed, the young man who serves tea to the guests, is such a gem! The only thing I would change is the bed sizes, as I was a little disappointed to learn that I’d be sleeping on a twin-size bed during my entire stay. Nevertheless, I highly recommend it; it’s in a great location and near places to eat and shop!

Dorina Bocancea

Beautiful hotel, our suite was incredible – truly a dream come true. The staff was very attentive and made our stay even more enjoyable. The Luxe suite, with its elegant and refined decor, offered an exceptional atmosphere. The private pool added the perfect touch of relaxation, a true haven of peace. The breakfast, served with care, was a real feast, featuring fresh and varied products, the perfect way to start the day. We will definitely be back!

John

The room I was given was directly above the bar. Music played until 1am every night. The place was packed for school holidays so service suffered but the staff are dutiful and kind. Special thanks to Ahmed for his brilliance at breakfast. The grounds are beautiful.

Bettina Caro

Been several times at this beautiful resort and every single time, we have been overwhelmed by the kindness and efficiency of the staff, we could name them all. In particular i am thinking of Ghyslane who has been attentional to our smallest needs. A true oasis of calm and luxury. We have recommended this resort to our friends and family who are also making this hotel their regular destination. Thank you to everyone and a big thank you to all the caddies who have improved our golf ⛳️ and lowered our handicap. Bettina & Gerry

Ghali Demnati

I didn’t stay at the hotel but I’ve been to the bar and restaurant a few times and every experience has been enjoyable. The location it’s great if a little far but views are impeccable and the architecture is to die for. The mixologist is very skilled and able to make even niche cocktails and the service is excellent especially Yassine and the rest of the wait staff.

KhaDija DerHaoui

I recently had the pleasure of staying at the Royal Palm Marrakech, and it was an unforgettable experience. From the moment I arrived, I was greeted with the warmth and hospitality that Morocco is renowned for. The staff made me feel like a valued guest, ensuring that every aspect of my stay was perfect. The housekeeping service was impeccable. My room was always spotless, with meticulous attention to detail. The laundry service was efficient and professional, returning my clothes perfectly cleaned and pressed, which added a touch of luxury to my stay. The spa at the Royal Palm Marrakech is truly a sanctuary. The treatments were rejuvenating, and the therapists were both skilled and attentive, providing a blissful escape from the hustle and bustle of daily life. The serene ambiance of the spa, combined with its exceptional service, made for a truly relaxing experience. The beauty of the hotel and its surroundings is breathtaking. The lush gardens, stunning architecture, and luxurious amenities create a picturesque and tranquil setting. Every corner of the property exudes elegance and charm, making it the perfect place to unwind and indulge. Overall, my stay at the Royal Palm Marrakech was exceptional. The combination of outstanding service, warm hospitality, and the hotel's natural beauty made it a truly memorable experience. I highly recommend this hotel to anyone looking for a luxurious and relaxing getaway in Marrakech.

padubo

This is possibly the worst hotel experience I have ever had. Although the location was good due to being close to the airport overall experience was poor. My family and I booked one night stay and paid nearly £300. We had to leave the hotel an hour after checking in. The hotel is run down as many people have mentioned and is in seriously need of a total revamp. This hotel is one of the dirtiest I have come across. The carpets are filthy - they need to be washed and there is dust all over the furnitures in the rooms. You can clearly tell they do not care to clean the rooms properly. The tap in the bathroom was also broken. For the prices that this hotel charges I expect them to do much better than this and to provide reasonable service. I do not understand how this hotel is rated as a four star hotel.

Jenn Daub

After reading the reviews before we stayed at the resort, I was a little hesitant. I needn’t be because it was a fantastic stay from start to finish. People saying it’s run down or they only cater to French is incorrect. I’m American and my French is minimum but I was treated no differently. Completely happy with the buffet selections, loved having wine at the table for lunch and dinner. For an all inclusive, the drinks were fine. We tried several times to tip but none of the staff would take it. The staff went out of their way to make our stay fantastic and we will absolutely go back there again. It was a great way to celebrate my birthday!

Alice

We are in a double room 3 of us. Plenty of room and comfortable. Staff are very friendly and the food is good and varied. Good central location. Nice pool and bar and reception area.

Kafui Nyarko

Friendly employees. Requested room change as door on original room got stuck. This was done quickly and promptly. Lady at the guest relations desk was helpful and answered all our questions. Good variety of food as well

Jac Farrell

The whole experience has been fabulous, the hotel is beautiful, perfect location, staff are all very friendly and helpful. Would love to return. Highly recommend

Bridget Simone

I would give this hotel 5 stars if everything worked properly in the rooms we had. This was the only downfall, each room had a slight problem and (NO WIFI) but nonetheless, very nice/ spacious rooms. I feel like the overall hotel was perfect. I liked being at a hotel that felt authentic, as if we were in a Marrakech palace. The pool are was beaut and they constantly had music playing. The food was good, couldn't' complain about it as there was a lot of options from breakfast through to dinner. The people that worked there were very nice and welcoming. However, some work is needed on the customer service of the receptionists. I would recommend this hotel as a cheap-ish holiday and to go when it is HOT. Otherwise, you end up wearing jumpers and ruins the purpose of going to a beach style hotel.

bruh

Everything thing is bad

ايوب ايوب

There is nothing good

eliane regnier

So I gave good marks because I went there 10 years ago it was luxurious clean really top notch the entertainers were very kind eating with us at our table in the evening there was entertainment and then in the basement it There was a dance hall, we stayed there until the end of the night, the best! the cuisine at the top a regal a top buffet both in the morning and in the evening to go to town we had a shuttle which left the hotel at 10 a.m. in the morning to go to Marrakech and returned around 4 p.m. but it was free and then paid excursions of course we went to the port of Isahouira to see the women's factory which makes argan oil finally we had a sublime stay but hey it was 10 years ago when I see the comments today 'today I tell myself that things have changed a lot in 10 years, we wanted to go back there and well I don't think it's a shame What was happening????

Leila Rtimy

The place is very far from the city, a lack of hygiene, the air conditioning no longer works, there is only one channel on the TV, personally I didn't like the room.. a room from the sixties... 🤮The shower was clogged with waste from outside, the shower head did not work. wifi no longer works.. · The buffet for breakfast I have never seen such a Breakfast the crowd no free tables the waiters instead of organizing people and helping them do nothing at all they just circle around. Even to have a drink you have to use the dispensers which don't work properly. 15 minutes to have an omlette and you have to wait if the Mr who prepares has no more ingredients, he is the one who goes to get them and your wait will increase to 30 minutes. Frankly, I have never seen such a horrible breakfast buffet during my stays in hotels with less stars

John Dovecote

Not a 4 star hotel, however: it's cheap and cheerful. Nice swimming pool and gardens. The rooms could do with a bit of refurbishing. You got to pay 25 dirhams for the room safe, per day. Good wifi in rooms. Air conditioning doesn't work (April). Breakfast is included in the room price but it could be better. You get what you pay for.

Kaya H

Terrible hotel. Avoid at all cost. We booked it using Logitravel France. When we showed up to check in, they said we paid too low and they refused to give us a room. Never seen anything like this before. The lobby also seemed very rundown and unclean.

Kathy Martell

my friend and i stayed at The Tichka Hotel in September 2012 and we loved it. We read some bad reviews before going there but don't understand why. The hotel is beautiful, a little tired maybe but that just adds to it's charm and authenticity. The staff were always polite and helpful and the food dellicious. The pool was perfect, clean and just the right temperature. The singer outside whilst we dined had the most beautuful voice. Muhammed, the taxi driver outsude the hotel was wonderful, taking you antwhere you want to go, waiting for you if you want him to,, bringing you back again and nit ripping you off. We would definitely reccommend The Tichka.

Muhammad h Ahmed

Bag a nails worser than prison cell needs demoliting looks like covid has spread in there hotel as tiles and floors are ripped apart and no ac and no electric half the time avoid they are theifs.

Robert Corby

Friendly helpful staff. Good location. Hotel is in need of renovation and decoration as it is showing its age.

G. Mubashar Jally

No where close to 5 star. Weak AC and bad internet wifi. Old property and very far from main city so had to rely on Taxi which was ripping customers

Andrew

Great place with nice views and good service.

Amit Summan

I was here for a work conference for a few days. AC was not working for where the event was held on the first day in 35 C weather and on the final day of an event there were many technical issues. The food was the same day after day. Last day in the afternoon I left my backpack in the gym. I only realized shortly before my flight when packing, the gym had closed at that time. I emailed them, no reply. Called them, the guy literally hung up on me in the middle of the conversation. The hotel itself is far from the city centre. The pool and the gym are okay, only redeeming points. Definitely not five stars! I would give 2 star review if it wasn't for their response to my lost bag.

Heather R

3 star at best. The place is in a horrible state of disrepair. There is hardly anyone here to service. No coffee in the room and hardly a person to be found to help. The bathroom showers are filled with calcium and other build up and the tub barely drains. It takes three times to flush the toilet. I’m completely perplexed on how this anyhow - anywhere equals an excellent hotel. Just trying to get ice to your room is an ordeal. The room views are nice and the grounds are okay but again need a lot of repair. The pool is freezing and the spa was practically empty. Also only one or two shops in the area were open and there were very few meal / restaurant options … IMO keep looking because right now it’s not here.

Robert Bell

Really impressive grand hall. Attended some meetings here in 2023 WTO annual meetings attached to the IMF and World Bank annual General Meetings. This place would be tremendous for a grand winter ball!!!

Cosimo Bettini

We stayed in the room with the “spa”, which is mainly a big jacuzzi where the “jacuzzi part” was not working. The place is nice and super central, if you arrive by taxi it’s super easy to be found. The service is good, they offer a very good tea (we didn’t dine at the riad anyway). The pool is nice, with a lot of chloride (but it’s understandable) and the guys working here are super. The massage didn’t worth the pain, while the hammam was good. Internet in our room was mostly ko (weak signal), but on the terrace and public spaces was very good. In general, I think this place need some renewals (there are many things that are half-not-working), but anyway it worth what we paid and the guys working here are super nice people. I recommend it.

Roll

It was a great experience thank you so much riad moullaoud team Especially Rashid and Ayoub always extend a helping hand to us. Also the swimming pools are very clean and nice . The breakfast was Very nice gives us energy for our whole day. Our room was very nice and clean . Thank you so much we will come back ✨

Tom Buller

Stayed here for 4 nights and would probably stay again. Pros It's in a good location. The riad and rooms themselves are lovely, cool, and well decorated. The staff were all very friendly and helpful. We had a couple of problems that they resolved for us really quickly. Cons The breakfasts are very carb heavy. This could definitely be improved. Shower in room - the attachment point meant it was at such an angle you had to take it out and hold it in your hand for it to work. Roof top pool out of action.

Anna Sigot

Nice riad, great position and very helpful staff. The place could use some maintenance though, in our room both shower were a bit broken…on the plus side there are 4 small pools so they’re hardly crowed and one can truly enjoy some relax there

Amena El-kindy

I can't wait to come back to this Riad, I've recommended it to all my friends. I spent a little extra for a superior room and it was totally worth it, I felt like a Moroccan Queen! So tastefully decorated and well kept. The staff are so friendly and helped me plan my days out as I was travelling alone. Walking distance to all the main areas in Marrakech and I was able to book a taxi service to and from the airport through the hotel. Big shout out to the assistant manager Idriss, such a great dude. I also had a relaxing hamam and full body massage at the hotel which was amazing value for money! Thank you for a beautiful week, Amena