Marrakech

Harry Chandler

My partner and I really enjoyed our stay here and will definitely be coming back. On arrival everyone was so welcoming and helpful, it was a very easy and fast check in. The entertainment team were great and always very friendly! Including Ayman, who was brilliant! Such a friendly guy who always had a smile on his face and was very polite throughout the holiday. He provided a great service and truly is a gentleman that was very passionate about his career. I would definitely come back to the resort as my partner and I had a brilliant stay.

Lauren Wilson

10/10 Holiday! The animation/entertainment team were so friendly and welcoming. They made us feel so involved and got everyone up dancing all the time. We went to the nightclub everynight, and the music was so good! The DJ had everyone dancing and the vibe was so enjoyable for everyone.

denise powell

The most wonderful, friendly staff made for a truly memorable holiday. The gorgeous animation team added to the fun. The grounds are beautiful and everywhere is beautifully maintained and clean. Thank you to you all at Valeria Dar Atlas.

Bradley Roberts

First time in Morocco, the hotel staff made us feel welcomed. Animation team made the holiday fantastic. There are several activities throughout the day which everyone can get involved in; no matter what age. Mizo met all of our requests, helping wherever possible. 5* for the entertainment team. Pool facilities are superb. Evening entertainment team are sublime.

TheeUsual 568

October 2024 visit. This is not a 4 star hotel in my opinion it’s lower. The food quality is for the low rating. Food inside the dining hall did not look freshly prepared but gave the impression that it was from nights before and reheated. Thankfully there was grill option outside where you could see the chicken or omelette being made. Website states multiple restaurants yet only one was open. Although all inclusive seemed you could only get food during restaurant open times as a late breakfast option was stated to be somewhere different than main restaurant on general information sheet but when asked staff said could only get food from the restaurant. Overall did not find the staff to be friendly. Thanks to the taxis located outside the hotel as attempt made to book hotel transfer to market was unsuccessful I was able to find visits the mall to eat and go to the square market. Hotel ok for a room only option, but board basis especially all inclusive food needs improvement.

Pete Hutchins

I had an amazing stay at Aqua Fun Club! The facilities were fantastic, and the whole experience was unforgettable, largely thanks to the incredible animation team. They kept the energy up and made sure everyone had a great time. Salim, in particular, stood out – he was absolutely awesome and truly made our holiday. His enthusiasm and dedication were contagious, and he went out of his way to make sure we had fun and felt welcome. I can’t thank him and the team enough for their efforts. If you’re looking for a place where you’ll be entertained from morning till night, this is it! Highly recommend for families and friends

Iqbal Noormohamed

Our stay was absolutely lovely, with lots of activities to entertain a whole family with. The name says it all - Aqua Fun. Lots of pool options, with a great amount of slides. The entertainment is lovely, and food options very good (honestly, we weren’t expecting much). The rooms definitely need some tending to, and we even needed to change our room during the stay, but the staff were super helpful. We typically judge a hotel/resort based on three things: rooms, food, and customer service. Rooms - comfortable and more than sufficient for a couple or even family (with the family suite); food - lots of variety and not much to get bored from; customer service - incredible (this is where they really shine). From the time we arrived, all the way till the time we departed, the entire team were simply great. If you’re looking for a comfortable and cheerful destination, we would definitely recommend this resort - we’ll hopefully be back soon.

Reahna L

Great experience for people with young kids and their family. Wouldn’t recommend coming without family as the destination is very family orientated being an aqua fun club. Service is great from the staff especially the bartenders! So welcoming 😊. Decent first time experience. Keep in mind it’s almost 30°c here in November, a great time to travel. There was an indoor heated pool for everyone which was quite good as it did get really hot during the afternoon. Only down side was that the outdoor pool temperatures should be monitored! There were around 20 pools but we couldn’t swim in them as they were freezing. Other than that my family had a very fun time here!

Adam Watts

We really enjoyed our stay at Aqua Fun Club. To be honest we were not expecting much but we were pleasantly surprised. Rooms - Are kept clean and tidy by the hard working cleaning team. - they are in OK condition. - they are also quite noisy, very thin walls so bring some ear plugs! Pools - all are amazing although I think they are very heavily chlorinated as we all had really dry skin after being in them. - sun beds and shade readily available but this was November so not sure what the situation would be like in summer. Food & drink - really great selection of food at breakfast, lunch and dinner. We enjoyed most of the food on offer. Some of the pizzas and pasta were not very tasty. - drinks were OK. The bottles san Miguel was great but the Casablanca on tap was a bit tasteless. The wine was OK and the rum used in cocktails felt very weak. - the men serving on the bars some were happy some were miserable. - the use of plastic cups needs to be improved. Bring your own reusable cup! Entertainment - the team are fantastic and a real credit to the hotel. They are amazing with the kids and put on a good show for the adults. - the blue bar lighting is horrible. Feels like you’re in an aquarium. - big shame the red sky bar was not open. Noise - this is a very noisy hotel. There is nowhere to have a quiet moment. Noise of the slides, noise of the main pool music, water park music. I guess the ‘Aqua Fun Club’ name gives it away. A hotel for fun not really relaxing! Overall this is a good hotel for the kids and for the adults who like a bit of fun! If you can get a good deal to stay here you won’t be disappointed! If we didn’t have our daughter we probably wouldn’t come back. For families however, it is perfect!

Maria Connelly

Wonderful family friendly hotel. Clean with amazing staff so nice and helpful. Good food and great rides! Especially the staff were very helpful with everything although we rarely had to ask for anything since everything was taken care of. We stayed one week and would love to come back. I had a massage and Hamam with Salima who was very good at what she does and was so sweet and helpful as well. I would definitely recommend

Jayy Parkin

Very nice hotel rooms where cleaned every day staff were lovely and very helpful! Food was lovely with many different styles of food and some lovely cakes! Would recommend to anyone and would stay here again!! The water slides where also very fun

Nazma Kadri

The hotel was great, we had a really good time, staff are very attentive and very accommodating, the free shuttle bus was available to take us to medina every day. Guest relations staff was excellent especially Sara, who was very helpful. Definitely will return

Amreen Zaman

Rooms were clean and spacious. However entertainment wasn’t great nor was the variety of food. Repetitive throughout our stay. Staff were lovely and welcoming. Location isn’t ideal as there’s nothing to do around unless you catch a taxi and go out

CJ RS

A warm and friendly welcome awaits! Excellent service at the Labranda Targa hotel. All the staff were fantastic - helpful and friendly at all times. The spa in particular was wonderful and similarly priced to home. The food, while plentiful, felt a little same-same after a couple of days. Brits be warned, there’s no kettle in the room so if like me you can’t function without a cuppa you may want to invest in a travel kettle. Not a big deal just a surprise for me.

Trudi Thorpe

This hotel is amazing. Staff cannot be more helpful. Animation team made us feel so welcome. Management team so very helpful always on hand. Food . Plenty for everyone. Hospitality is amazing. Will be coming back. HIGHLY RECOMMENDED.

Kat Nun

We had an amazing stay and couldn’t be happier with the experience. The rooms were cleaned to perfection by Nadia, who clearly takes great pride in her work – everything was spotless and tidy. The staff throughout the hotel were incredibly friendly and accommodating, always ready to help with a smile. Shout out to the entertainment team, who were absolutely fantastic! The kids had an incredible time! We truly felt welcomed and well taken care of. Highly recommend this hotel for anyone looking for a memorable and enjoyable stay!

Chi-Wai Ip

Very nice all inclusive hotel with a lot of things to do. We enjoyed our stay by relaxing and enjoying the sun ☀️. Staff is nice, rooms are great and cleaned every day and the restaurant is good as well. After 4 days of mostly the same food might be a bit tiring. So we had a paid meal in the restaurant next door as well (see first 2 pictures).

Ryan Beattie

A fantastic place to stay , the staff are amazing always happy to help . The food has plenty of variety and is very healthy .There are many sunbeds and never had any delays in getting drinks . The barmen and pool staff are amazing. The entertainment staff are the best Iv come across ,Yo-Yo so friendly and helpful ,the evening entertainment was something special. I was so impressed about how clean the hotel is kept ,new towels every day and a spotless room from the cleaner . The only downside to this hotel would have to be the big main pool as it has a few broken tiles at the bottom. For relaxation it is perfect as it is peaceful and a good size for walks. A big thank you for looking after us and making our holiday so enjoyable .

molly ormonde

This was our first trip to Morocco and it has been amazing. The hotel is brilliant. Massive with great facilities, rooms are good size and cleaned everyday! The most amazing thing about the hotel is the staff!! Every single member of every department is friendly and so welcoming! The entertainment team are simple the best we have had the pleasure of encountering! Every single one takes time to talk to you every day and they are all simply brilliant with the kids

Leca Good

Just spent 12 nights here and had the best time, we met some gorgeous people and everyone seems to be so lovely! Entertainment team are some of the best we have ever come across and really seemed to make an effort with everyone! Food was lovely and drinks could be better but they seen us through the weeks just fine! Would definitely recommend and would come back again!

Mrs K

On first impression, the location of hotel is good-not too far from the airport and the souks. You can book the free shuttle 24 hrs in advance to go to and from the souks which is very handy. Rooms are nice and big and serviced every day. Entertainment is great! The foam party is fab and so are the pool parties. Entertainment staff work really hard to engage everyone. The Aquapark really is a nice addition to the resort and the slides are fun. You can also book spa treatments if required. Best of all, the staff everywhere are brilliant! They are attentive, friendly, helpful and go out of their way to make you comfortable and looked after. Yes the hotel is dated and needs redecorating but the staff are what made our experience memorable :)

RachelC Warnes

Superb hotel - great service, large clean & comfortable room, food & drinks available most of the day from the Atlas restaurant or pool side snack bar. Fantastic array of food choices and all great quality. On-site facilities are excellent, and the adjacent waterpark is really good. Logically, French is the primary language of the hotel, but good English is also spoken by the majority of staff (plus other languages, including a good amount speaking Spanish). Recommended.

Souleymen Mlalih

Thanks to the fantastic staff of this hotel for making my stay unforgettable. From reception to the restaurant staff without forgetting the animation team everything is tailored to make you happy. Thanks for the joy given to my kids every evening ! Will definitely come back

Lenky K

A truly amazing stay! The hotel offers a free pick up from the airport which is extremely convenient. They also offer a free shuttle bus into the town centre and back which is great. The room was very spacious and clean, with well working air con. They clean everyday which is really great, you will always come back to a tidied room if you want to. The staff were the best part of the stay, all extremely friendly and helpful, and they did all they could to accommodate any requests we had. A special shout out to Papiss, Bono and the entertainment team, they kept us entertained throughout with their great conversations, and the evening shows, karaoke was very fun! It was my friends birthday and they helped surprise him with a handmade cake and had the whole bar sing happy birthday to him, a very nice touch. The food was very good, plentiful and so many options, traditional and continental. They are not stingy with their portions or with how much drink they pour, a truly all inclusive stay.

Dup G

Perfect place for a holiday. We had booked for 4 nights all inclusive package. Enjoyed all 5 days from the time of arrival to departure. Staff and everyone was very mannered and helpful. They have Waterpark on site. Nicely maintained, clean water. No problem at all. Food was also amazing. Sooooo many options even for vegetarians. Every night they had some party event in the auditorium. We went for one night it was good there, they have this young guys and girls hosting these events. Over all i would say, totally worth it, Totally loved it.

Andrina Stanislawski

So I visited in September 24 and it was hot, hot, hot. The hotel was great, food excellent, pools excellent, plenty of sunbeds so no need to reserve, animation team providing activities (as well as entertainment every night) and all inclusive so plenty of drinks available to keep you hydrated. The rooms are a little basic but that's fine when all inclusive. No tea/coffee making facilities in the room. You really need to be all inclusive as there's nothing nearby at all. That really wasn't a problem though as there's a (nominal fee) shuttle to the Medina (market - haggle hard) but it's really lovely to just stay at the hotel and relax. I plan to go again as it was so good.

Orla Lynch

Great hotel about 20 minutes outside Marrakech centre. It’s lovely and quiet and our room was clean and spacious. Hotel staff were helpful and friendly. The food was great and very traditional, never had a bad meal. The drinks were also decent, beer is definitely the best! Recommend this hotel for families or friends holidaying together. You can also exchange money at the hotel reception desk. There is a little shop in the hotel that sells gifts but also any toiletries you may have forgotten. Tours are also available to book, we had a private tour into Marrakech which cost about £40 each, as two women we felt safe with our guide.

Angie Hardwick

Lovely hotel. The rooms were clean, the mattress was firm, plenty of pillows, replenished shampoo etc. I found the staff to be friendly and polite. Make sure to take advantage of the spa, very reasonable prices. The only negative was the hundreds of flies in the dining room. They were crawling all over the food. The doors to outside were left open and I saw no sign of any fly killes or any other fly deterrents. I stuck to only hot or covered food.

stanfranciso

I had an incredible four nights here. Great food, large clean rooms and super friendly staff. There is nothing to do or see in the surrounding area, but the resort itself has more than enough and they run a daily shuttle into Marrakech.

Georgia-Mae Wilson

Run, don't walk! This hotel and holiday was absolutely amazing. I personally, just skim reviews, but the friend I went on holiday with, does more thorough research. She said that the reviews were good, but some of the negative reviews were that there was too much Moroccan food, which is absolutely ridiculous. The staff were so friendly and helpful, the food was delicious and there was so much variety, and I genuinely don't have anything negative to say. It was a really enjoyable hotel and experience and I can't wait to come back!

Catherine Staniforth

Fab out of city hotel. Beautiful setting and great service. Special thanks to Salim for the wonderful cocktails in the evening and to the pool bar staff too! Good selection of food at all meals, with bits freshly cooked in front of you. Great service from all of the restaurant staff! Would recommend and return! 🌟🌟🌟🌟🌟

Jill Creedon

Would highly recommend the Jaal Riad Resort as a base for your trip to Marrakech. The rooms were spacious, the pool area was beautiful, and the amenities were plentiful. There is also a taxi rank across the road for very easy transport to the city centre, and a security guard at the gate to converse with the driver in Arabic. We stayed for 5 nights and received excellent customer service each and every night. Salim went above and beyond to make sure we felt comfortable, safe, and very well looked after. He even gave us some tips to ensure we felt safe in the city, and that we got the best deals at the markets. He was professional, friendly, and nothing was too much trouble. Salim made our stay feel personable and made us feel at home at every opportunity.

Lindsey Montgomery

We stayed 3 days at this resort and it was my favorite stay on our trip. The hotel is absolutely gorgeous, and had a really nice relaxing vibe. I loved sitting and listening to the singer at the bar in the evenings. Best cocktails in the world made by Salim and Idriss at the bar. Great service and friendly smiles everywhere you went. Loved it here! Would love to come back.

Danie Laning

Really poor service unfortunately. I would not recommend! Hotels in the area with better ratings here on Google, will definitely offer you better value for your money.

Rodrigo Halfeld

Stayed 3 days in the hotel. Very fancy with a great team. The first room had a few problems: the AC was weak, achieving the minimum temperature of 27°C, and the shower drainage was not working. I told them, and got a new room immediately, and that one was flawless. We opted for the all-inclusive option and recommend you opt for that too, for the food is worth it.

carolyn roberts

We had a great stay at the hotel .staff are fantastic. Food OK but nothing to complain about depends what you can eat .something to suit everyone . Entertainment great they definitely go out way to keep everyone entertained. Room great only 1 thing was no rail in shower to hold onto as my husband has a disability we found it very slippy had to put a towel on shower floor. The hotel was kept spotless .the cleaners cleaned room every day to a high standard. Because my husband had a disability and had a bit of a walk from room to dining room .pool . And bars I would have liked to have seen a couple of benches to stop off for 5 minutes so he could rest. But that's only my opinion . All & all we had a great break Monday to Friday and would return.

Jeanette

Had one of my best holidays here. * Food is spectacular * The staff are amazing who really do go out of their way to help * The rooms are clean, comfy, and relaxed * The entertainment was good * The drinks are insane (very generous) 😉 Overall, I will definitely be going back. The whole experience was sensational. Even having a shuttle bus from and to the hotel taking us into the Medina/town was lovely. Most days were spent by the glorious pool drinking rum and soaking up the sun.

Khadija El Karfi

Initially, we were quite disappointed with our stay. When we arrived, the room had a strong, dusty smell, and it was clear it hadn’t been properly cleaned. We informed the reception, and although they offered to switch rooms, we asked them to clean it while we were out. Unfortunately, when we returned five hours later, our key cards didn’t work, and we ended up waiting 30 minutes while the staff resolved the issue. When we checked on the room, they were only just beginning to clean it. However, the manager quickly stepped in to address the situation. They came to personally apologize for the inconvenience and upgraded us to a suite. They also graciously offered us dinner, which was a thoughtful gesture. From that point forward, the rest of our stay was excellent. We especially enjoyed the Sky Lounge, where the service provided by Jallal and Ismail was outstanding. Their attention to detail and warm hospitality truly made a difference in our experience. Although our stay started off rough, the manager’s actions and the wonderful service at the Sky Lounge turned things around. We ended up having a great time and would definitely recommend this hotel, thanks to how the situation was handled.

Shezada C

Just to clarify, these are my own opinions and are subjective based on my experience. We arrived at shortly after 10.30pm and were greeted by professional and courteous staff. We had 3 rooms booked, and requested that these be as close to each other as possible. The hotel receptionists ensured we had all 3 rooms next to each other. We were then transported to our room by buggy, with our luggage arriving with the porter. We were also provided with some food in the room due to arriving late. The door card holder provided a map of the hotel and the timings for meals. We were thoroughly pleased with the service we had been provided so far. Our stay was for 7 days and i can honestly say that this was one of the best hotels i have stayed at for staff friendliness and hotel aesthetics. The meals were excellent despite some reviews mentioning repetitiveness. It's a buffet, mix it up each day! My children didnt wish to leave as they had an absolute blast. The atmosphere around the pool was loud and fun, and the animation team kept us entertained. I found that the staff went out of their way to help us at every opportunity. The hotel has a cash point if you do not have money to exchange at reception. I will add more to this but i have added a selection of photos.

Risha J

My partner and I stayed at this hotel for 5 days at the end of November. From start to finish everything was perfect. The bar staff and the pool and the main bar area in the evening were so polite and friendly. The porter staff helped us get to our room and anything we needed reception dealt with. I have nothing bad to say about this hotel. Thank you for a great experience

soukaina amz

I spent 3 nights at Iberostar and had a wonderful stay. The staff were friendly and made sure we were well taken care of. The rooms were comfortable and clean, perfect for relaxing. The food was great, and the view was amazing. The hotel had plenty of activities to enjoy, which made the stay even more enjoyable. It was a peaceful and relaxing experience, and I would definitely return.

Gillian Drinkwater

Second visit here hotel is lovely just first week pool was closed and really no explanation.we was a party of 10 and 4 adults needed to be close to main pool due to disability this was a big impact on first week. Food is great a little warm but can microwave staff are second to none animation team and shows were amazing big shout out to Emma. Rooms plenty of space pillows were not great and if you like hard mattresses this will be perfect. This hotel in itself is really nice hence the second visit.

Abi Larkins

The rooms were clean, the one issue we had with our air con was fixed immediately, the food is absolutely delicious, to a high quality and with so much choice. That was our favourite part. The grounds are clean and beautiful and constantly maintained and pruned. The pools are both clean and not over crowded. The staff were all friendly and helpful. The entertainment team had a lot of energy although the night time entertainment wasn't the best except for on the Moroccan Night. There is a free shuttle bus but we never caught it as the timings didn't match up to our booked activities in Marrakech which is about 30 minutes away. But definitely much better being further afield. We had the best of both and I would highly, highly recommend this place to anyone. I even tried to see if we could extend our stay I loved it that much but they were fully booked which figures! Iberostar truly are amazing! Thank you team for making our stay wonderful and memorable!

Sarah

Excellent food and facilities, especially the sport. Very child friendly. Animation team is amazing…dance show and entertainment every night. Including an awesome Halloween extravaganza where the animation team went above and beyond! Highly recommend!

Tim Johnson

Small rooms if more than 2 people. But other than that, spotlessly clean with excellent staff and great entertainment. Make sure you have some local currency for pool towels deposit and other in hotel items as credit cards use or putting charges to the room seems impossible. Lively resort but without too many quiet (away from music, entertainment, sports bar) areas.

Mark Hoyland

Our maid was amazing. Provided us with big bottles of water every day. Folded clothes made beds leaving different shapes using towels every day. All the staff were friendly and accommodating nothing was too much trouble. Great food too. Really enjoyed our stay there.

Briony V

To begin on a positive note, this resort is bright and airy, with quite a lot of green space which is beautifully maintained, and the overall design is stylish and modern. We stayed in a lovely suite which was a great size, offering a deep bath, a comfy bed and a balcony. The spa is also very peaceful, and I had a great hot stone massage there. We also had a very pleasant meal at the Moroccan restaurant at the resort, where the food and service was of a great standard. However… the overall standard in terms of service, food quality and amenities is sadly lacking for a five star resort. The staff seem spread too thin, and, despite the handful of friendly, helpful staff we did encounter, the general feeling from much of the staff was one of reluctance and unfriendliness, perhaps due to short staffing in the bars and restaurants. The buffet restaurant serves repetitive and often disappointing food that unfortunately gave us both stomach aches on a few occasions, and serves food on plates that are regularly dirty or chipped. The food at the snack bar is sadly of an even lower standard, and the cocktails offered at the outside bars are syrupy and noticeably weak, even by all inclusive standards. All three pools were quite shallow, and both of the outdoor pools were missing quite a lot of tiles. Whilst the quiet pool offers a slightly more relaxing experience, the club music being blasted from the loud pool seems to permeate throughout most outside spaces during the day, and, although some of the evening entertainment was good fun, loud music plays late into most evenings, often making a good nights rest impossible. All of this gives the resort a cheap feel, the general impression being that of a resort that is growing shabby around the edges. I would say that Be Live is perhaps is tailored more to a rowdy lads holiday, than for couples seeking relaxation.

Adam Turner

A good solid 4 star hotel. Staff are friendly, plenty going on and stuff to do. They have activities by one of the pools every day. The other pool is quiet and chilled if that’s more your vibe. The rooms are fine but not luxurious, definitely comfortable enough and the value you can’t argue with! Food is good. Plenty on offer and buffet style. There’s also a pool cafe that you can grab sandwiches, salads and burgers from throughout the day too. And a traditional restaurant you can book in to. Generally the drinks are ok. The wine and beer are good. The cocktails are mainly out of a machine so fine but lack a little bit of flair - just depends what you’re after. Certainly not watered down as some other posts suggest just not 5 star quality. The sports bar is great for late night beer or to watch the footy/play some games. There’s also a daily shuttle that takes you into the city centre which is great and I highly recommend you doing so. All-in-all a great place to relax in and enjoy!

Akostious Danquah

Ahmed and zizo has been the most amazing people show casing the customers service skills. They really made my birthday a pleasant one. I couldn’t imagine it without them. Always ask for these two you stay at the be-alive hotel. They’re the BEST!!

Philip N

Last summer we went to this hotel for the second time. And there is a very good reason for that. It is simply an excellent hotel. You are always welcomed in a friendly manner. With the slightest problem, if it occurs, they try to help you as quickly as possible. The rooms are clean and well maintained. The food and especially the deserts are of good quality. And the staff is very friendly. We had another nice holiday. With this, a big thank you to the complete staff for making our holiday almost perfect. Maybe one recommendation, the rule to reduce the number of drinks per person at the pool to a maximum of 2 does not really work. The queue, compared to the year before, was twice as long. But this hotel is and remains highly recommended!!!

Dominic Garvey

My room room is great no problem there. My friend had trouble with his room, but after complaining politely and two room changes he was upgraded to a room with a double bed and pool side balcony. The breakfast buffet is fine and was included. The evening buffet is 200 Dirham if you don't book in advance with you're booking and is good, but better value if you have a big appetite obviously.

Emma Burnham

Found 2 cockroaches in the room during our stay. The breakfast included was very poor meat and cheese on the side nice fresh made omelette and bread /croissants wouldn't eat anything else.The fruit juice is pure sugar.The location is good a small mall close by less than 10 minutes to the medina. Pool is clean a lot of broken chairs needs updating broken parts all around the pool.

Damien Billington

Stayed in room 2405, overlooking pool. The pool looked good, and the bar next to the pool did a nice pitsa and cold beer Great room, very clean. Cleaned every day. The shower was good. Although there was no iron, hairdryer, or kettle. Was advertised as 4* Asked for kettle and hair dryer. 2 days later, I got kettle( after 4th time asking). But no hair dryer I found staff to be very helpful, Barr the kettle and hair dryer. Breakfast was very good. Buffet service. Good choice/ selection And you had a choice of egg, from various omlettes, cooked in front of you to fried or boiled. Overall, I'd say it was a good proposition for a couple of nights( I stayed 4 but was out most of the day. 4 stars due to lack of facilities in room But overall, my experience was better than some of the reviews here

Ena Kililiku

I had the most amazing, relaxing experience at the hotel rawabi spa. The treatment I got was a Moroccan Hammam and massage. The treatment was fabulous. And left my skin feeling silky smooth and refreshed. The treatment last around 1hour 15 minutes. The girls really helped me feel comfortable, Layla my masseuse was great. Would 100% recommend to all, was the perfect way to end my holiday before my flight home.

Frank A

No drinking water or tea in the bedrooms, fridge not working, rusted tap and shower mixers. poles and railings, drain flies popping out of the sink with weed growing out of sink hole. ( i have pictures) worn out and discoloured bath towels (white turned to brown) poor maintenance with deep multiple cracks in the swimming pool, unhygienic and dirt ridden toilet brushes, no bin liners provided in bins. Poor quality! Friendly, respectful and helpful employees. Poor management.

Cristina Memet

Was our first time in Marrakech and this Riad was best choice we made. Staff was very friendly and welcoming, gave us great tips on how to navigate in the city and it's a short walk to the main square. Room was clean and tidy with a good air conditioning. Me and my friends we had amazing nights relaxing at their lovely terrace. They have a good selection of drinks (alcoholic and non alcoholic) and food, shisha it's also available. I highly recommend this place for someone visiting the city.

Ana Miranda

I'm so glad we chosen to stay in Riad Christina. Staff was very friendly and welcoming from the very start. Room was spacious, clean and situated in a relatively quiet street. We spent our nights in their amazing terrace, talking and drinking tea. They also have a variety of other drinks, including alcohol (wine, beer). For those who like to smoke or want to try shisha it is also available. We meet some great people and will definitely come back for another visit!

Carla Miranda

This riad is absolutely beautiful 🙌🏻 it was our first time in Marrakesh and we had the best experience at this riad, so so grateful ✨ It’s less than 5 minutes away from the square and the staff made us feel at home, they also gave us tips on how to navigate in the city before we went outside to explore. Can’t forget to mention that the rooms are clean,tidy with good air conditioning! Shout out to Ismael for being so friendly and helpful

Anton Arnesson

We arrived late in the early morning hours and Ismael met up our taxi to guide us through the narrow alleys. The service on site was incredible and the staff gave us tons of tips and good information about Marrakesh and specifically how to navigate the Souks. Our room was small but large enough for 2 people, and very well air conditioned.

Dominick Withanachchi

Staying here is more of an experience. If you arrive after 1pm, you will be dropped off 10-12 minutes away by the main entrance to the market square. DO NOT BRING BIG CHECK-IN BAGS. Floors are not even to drag through the crowds. You should get the transportation from Riad. They know a back road to get there easier. We found out later. We used them to get back to the airport. Awesome staff. Hassan and the crew are very accommodating for anything we need. Very central. You could walk anywhere. Market, socks, restaurants & tours. Only thing I didn't like was the breakfast. I went outside and got it. For $1-2, you get an amazing breakfast at local places.

david tor

Not a bad hotel clean and comfortable. However they don't allow you to bring in your own food or drink you can only buy this in the hotel and take it to your room which is a bit expensive. Would need a taxi to get about from the hotels location as its a bit far out. Staff were very friendly.

xoxo xoxo

DO NOT BOOK!! the most horrific experience of my life, disgusting hotel. We booked a room with a balcony and an en-suite bathroom however upon arrival were given a small room with an even smaller bathroom. The toilet had scuffs on it and the shower was covered in limescale. The bedding was dirty and we were covered in mites and bedbugs by the end of our trip. There was two windows in the room, one which was broken and couldn’t be opened. The housekeeping were appalling and tried to shout at us for taking a towel which we needed for the pool. Our bin wasn’t changed until the 4th day of staying there. Some of the staff were decent enough, however majority were incredibly rude and would give snide looks for no reason specifically an old man who works there and the woman at reception . For some reason you are not allowed to bring any food/drink purchased from outside into the hotel which meant we were constantly shouted and told we could not enter until we disposed of our soft drinks? An absolute joke, would not recommend to anybody. The rooms are incredibly different to the pictures and are just vile. You won’t get even one good nights sleep as the air conditioning is so outdated it doesn’t even work properly. At one point, we spotted a cockroach in the room and were disgusted. There was also one night we had gone outside and locked our door, when we arrived, we noticed someone had placed dead/rotting flowers on our bed. We were so confused so we disposed of them and told the reception. We repeatedly asked for our room to be changed but the staff were so rude and just laughed. We told them we had locked the door and someone had placed dead flowers on our bed and they said “it could have been the housekeeping”. On which planet does housekeeping enter your room and leave it a mess, but remember to put dead flowers on the bed. It was an incredibly odd and creepy experience and after that night we just continued to be disgusted and shocked at the hotel. The pool was dirty and not once did we see it get cleaned despite it being used daily. The room was disgusting and practically unusable. There was a small shack against the wall which was supposedly a “wardrobe” which was rusting away. (overall, a vile experience, please use your money wisely and book a nicer hotel you will thank yourself in the long run) ps. I have put pictures of the dirty ahhh hotel.

Ricardo Gutiérrez Monterrubio

The worst experience ever. The weather was 47 C outside and we got to our room just to find that the air conditioning was not working. We kindly asked for a repair. They tried once but it didn’t work. However they said that it worked perfectly and that the air was really cool. We asked once again if they could repair the air and they just told us angrily that the air was working perfectly. We know that sometimes things just don’t work but as a tourist paying for a room you expect to see any problem solved and specially being at 46 Celsius you expect at least that the air conditioning works, They didn’t offer us any kind of solution. Of course I don’t recommend to stay here.

Elisa

Dirty, disgusting, everything is a bit janky and broken. Our shower curtain had mold — we were moved to another room but the fact that it had mold in the first place speaks volumes. The towels we received had holes in them and one was dirty. The only good thing about this hotel is the location. Do yourself a favor and save your money.

Alice Moon-Star

Nice hotel with traditional mosaic elements and a cute cat in the restaurant. The room was comfortable and reasonably clean with a good bed to sleep. The bathroom needs a little help with renovation as the shower was awkward. Buffet breakfast seems great with pancakes galore and the wifi works well. Reception staff are friendly and the tarjine dish was tasty. Would recommend this place for travellers on a budget as it is a pretty reasonable place for the price paid.

Jen180k

Excellent hotel. The staff were super helpful. It's down an alley way near the Medina so is not accessible by car but there are people with carts who will help you with luggage from the taxi drop off for a small donation. Although the Medina is nearby, the hotel is quiet and you only hear noise when up on the top terrace where breakfast is held. The hotel is secure. The front door is locked and you ring the buzzer to get in. The person on reception opens the door (reception is manned 24/7).

Marilu Bobadilla

Our days staying at Riad Marraplace will be remembered as one of the best experiences of our lifes. To begin with, the staff always greets you with a smile; they are incredibly helpful and friendly, which makes communication and the service undoubtedly excellent and much easier. The hotel is beautiful, the rooms are always spotless and equipped with everything you need. The breakfast was unforgettable! The best meals of our trip were from our breakfast; we enjoyed the terrace with the typical sounds of the square while having our food, and it has become one of our most cherished memories. Karim made our trip, especially our stay, even more memorable with a thoughtful gesture that made us feel very special. I must not forget to mention that they serve the best mint tea in all of Morocco. We will definitely return because everything at this riad has been magical.

LJ Bass

We had a great stay at Riad Marraplace at the end of November. 1 minute walk away from Place Jemaa El Fnaa in the heart of the medina. The hotel were really prompt in getting in touch when we booked to offer hotel transfers at any time, and as we arrived mid-morning we were given early check-in when we arrived. The rooms were beautifully decorated and immaculately clean and there was great wifi throughout. The staff were all super friendly and welcoming and able to give advice and make reservations. Breakfast is served on the roof terrace and changes every day, so you get to try a range of fresh Moroccan delicacies. We had a great time here and would definitely recommend.

Nicole Mitchell

Choosing to stay here is what made our trip to Marrakech so wonderful. The staff are so friendly, and they were always happy to answer all our questions and give recommendations. The hotel itself is beautiful, and our room had so many details we loved. The breakfast is authentic and the rooftop has wonderful views. The hotel also always had bottled water available for purchase at a cheap price, which was very convenient. They also arranged pickup from and drop off at the airport and allowed us to have a late checkout which made our whole stay go smoothly. The location was perfect for all our exploring and it was very quiet despite its proximity to the market. Thank you for everything!

James Tobin

Comfortable and peaceful riad 1 minute's walk from the Jemaa el-Fnaa. Only stayed one night as we were touring around but staff were incredible — welcoming and helpful. As with most places in Morocco the outside doesn't give much away but once through the door we stepped into an oasis of calm. The communal areas of the riad are beautiful and the bedroom cosy. The bed was VERY firm — but it would be unfair to single out Hotel Riad Marraplace for this as it applies to every other place we stayed in Morocco too. The beds here were possibly soft by Morocco standards, but probably off the scale hard by UK standards.

Jenny Ballard

This Riad is so beautiful. The ambience is delightful. The hostess Siham made us so welcome. Her beautiful, friendly nature made the stay so special. We had delicious authentic food. I would definitely return

Angela Newman

Cannot comment highly enough the friendliness of Cici and her male counterpart (apologies dreadful with names ) So accommodating, allowing us to leave luggage until the Taxi collected us and use the facilities. Thank you . Will reccommend. An oasis of calm in the middle of bedlum in the souks.

Dana Coutu

I have had an amazing experience here at Riad Armelle! As a solo female traveller I didn't know what to expect here. It was within the medina but very close to drop off/transit and very walkable to anywhere within the medina. The staff was all very friendly, accommodating and helpful with any questions I asked about the area. Most staff speak good English which was helpful for me and even the one that couldn't speak English tried very hard to help in every way. I was so comfortable here and wish I didn't have to leave! The food was wonderful and the rooms are lovely. The view from the roof terrace is nice and the common areas of this riad are breathtaking. I would definitely come back again! Perfect accommodation for me.

Nandini Rajaram Siva

Great place to stay in terms of location + views inside. We stayed here for 3 days, and it does not have hot water or water pressure at all, especially if you are not on the ground floor. Moreover, after asking management to comment on it while there, they said the pressure/heat was “normal”. Just something to keep in mind, that you will have a great stay from other aspects but you will be forced to take cold showers. For us, we just went to a Hammam during our stay instead to actually get a normal shower.

T R

Absolutely magical experience in Riyad Armelle. Beautiful rooms and amenities, professional and very attentive staff, delicious breakfast. It is located on the outskirts of Medina, away from noice and madness and yet close enough to dive right in once you are ready to go and explore. If you are a light sleeper and like to sleep in, you may want to ask not to be accommodated as it gets a bit loud as of 8am when breakfast starts (if you are in one of the rooms on the first floor with doors and windows facing the inner yard). Two carefour stores are brief 15-20 minutes walk away. Rooftop is perfect for long conversations into the night with some vine and amazing maroccan dessert. Delightful stay indeed.

Grace Fellows

If you’re considering booking this hotel please believe the other reviews that say it’s one to two stars. To start the food and drinks is terrible. It states that it has 2/3 restaurants, it doesn’t mention you have to actually pay for the others. The free food was gross and often inedible to the point where it made me ill. The drinks were equally bad, beer was only ever served in 330ml glasses, cocktails were pre-mixed and had little to no alcohol in them, and the one time I ordered a wine it came in a very dirty glass covered in lipstick. The zen pool has about 20 loungers, so if you don’t get there early, you have no chance of getting a lounger. For some reason, you had to pay to use the bar at this pool, which made no sense to us given we were at an all inclusive and the drinks offered were the same as the other bars. The room was dated, didn’t come with basic amenities and the bedsheets were stained. I will say that the cleaning staff seemed dedicated and always checked if we wanted the room cleaned. The location is about a 20/30 minute taxi from central Marrakesh, which is fine but the location of the resort is very secluded in a gated area, with no shops near by. The animation team were incredibly friendly and enthusiastic and always made an effort to speak to us despite us not speaking French. The bar staff were mildly annoyed every time we ordered a drink. It pushes to be a two star resort, let alone the four it claims.

Anne Johnston

Read lots of negative reviews re food. I completely disagree. This hotel which is fabulous caters for everyone. Lots of choice and availability. From salads of all descriptions, to fish, beef lamb, turkey chicken etc, etc, rice dishes, dessert table was stunning. There is something for all. The Resort is beautiful and very well maintained. We r from N. Ireland and i am a very fussy eater and there was lots of choice. Overall a fabulous stay. We were in room 515 and rooms cleaned everyday with clean towels daily

James Budd

So here is the holiday was good my husband he likes the holiday. It was beautiful for the drinks. It was good not too bad. The room. the room clean the bar and it’s also the stuff there’s a lot of a lot of swimming pools slide also it’s amazing. Mini disco is amazing. Restaurant is not too bad. English team is good thank to all the team I’ll be back with my wife ❤️

Jude Mantua

We stayed at this property with friends for four days as part of our Morocco experience. While the location is a bit far from the city center, having a private car is recommended for easier access. The property offers a range of amenities, including ball games and a swimming pool, which I particularly enjoyed. The meals served at breakfast, lunch, and dinner were satisfying, with plenty of options to choose from. Our room, however, could use some improvements. The air conditioning was not very effective, making the room a bit warm, and we noticed some ants and other insects. What truly stood out was the exceptional friendliness of the staff, especially the animation team (special mention to Happiness & Smiley). They interacted with guests in a warm and non-judgmental manner, which added a special touch to our stay. The overall cost of our stay was very reasonable. We traveled from the UK and paid just £350, including airfare, for the entire experience. I had a wonderful time and will definitely recommend this place to friends. I look forward to returning in the future.

Ben Fish

All the staff are really friendly. There’s lots of entertainment for all ages and they get people involved in lots of activities and create a really good atmosphere. We’ve had lots of fun whilst being here. Happiness was a great guy! Got married on Moroccan night was a right laugh. Good selection of food and bar drinks.

E J Brown

We had a lovely stay in this Riad. Staff were extremely helpful in securing taxi transfers, recommending dinner locations and activities. Location is perfect next to the palace and within walking distance of nice restaurants. We took breakfast on the rooftop each morning with a beautiful view! Couldn’t recommended this Riad enough. It may be difficult to find at night if you aren’t familiar with the city. Look for stone steps, electronic doorbell and a high fitted plaque!

Lina Yasin

Had the best Hammam earlier today and I loved every moment. First of all we were warmly welcomed, they gave us disposable bathing suits, robes, and lockers for our things. The Hammam was clean, the products were amazing and smelled so good. You literally feel a difference right away. Then the massage (we took an hour package), it was amazing to say the least. I was so relaxed, my body felt soft because they applied generous amounts of argan oil (which I loved!!). When we were done, we were given complimentary tea in the garden. We also ordered food and it was delicious and fresh. The service, staff, and owners made this experience an unforgettable one 💗

Anthony Daniels

Just the perfect Riad! Friendly, attentive, flexible and helpful owners and staff. Next door to the palace and a few minutes to the souks and main attractions. These Riads really are the calm and home you need when visiting Marrakech! Highly recommend!

Sahil & Sneha

[Not guests here, visited for spa]. Incredible hammam and massage. absolutely loved our experience from start to finish. It’s a no nonsense experience- everything is very efficiently run so be sure you are on time! Fatima especially is an incredible masseuse. Location is a little hidden but once you’re inside the Riad it’s beautiful. Owner is a little abrupt but wouldn’t say he is rude. Just to-the-point.

Charlotte Poulteney

Our couples Hammam and massage at Al Ksar was incredibly refreshing and relaxing. The staff are very professional and welcoming and the riad is very beautiful. Communication via email at booking was very fast and helpful and we were even helpfully advised by Olivier to print our boarding passes ahead of our flight home to avoid charges at the airport. Thank you so much for our amazing experience.

Marcia Belchior

We loved this hotel. Rooms are huge, amenities included, great garden and super friendly staff. It is a bit far from the medina but there are always taxis available (40-50 dinars) or you can ask them to get you a car(we heard it was about 300 dinars for 2/3 places).

Riad Daniels

Hotel is 4 stars comparatively to Europe and offers good value. Rooms are spacious- beds though are way too soft and lacks support. Breakfast is good- omelette station and big variety. Dinner was also good and service great. Wi-Fi was spotty- if you can, select the 5G option( password is the same). There is a mall just up the road and a number of restaurants and stores across the road which was convenient.

Batoul Hashem

Actually it’s a 3 stars hotel not a 5 Negative: - the rooms are dirty - thay gave us the worst room and when we complained they told us that the hotel is fully booked and gave us the last rooms ( they knew the rooms were bad and gave them to us ether way without even lowering the price) . Even the other rooms were bad the furniture id old and the bathroom had insects . - what 5 stars hotel doesn’t have at least coffee packets in the room ( the breakfast at the buffet is payed for and when I wanted to take my coffee with me to the room they said Im not allowed, And I have to order coffee for room service and pay for it ) - there were no electricity outlets next to the bed there was only the one for the kettle -the breakfast was poor ( only to types of cheese ) Positive : - they gave us a free Morrocan shower - the service was good After all the hotel is good but not worth the price and not a five star hotel maybe a 3

Talah Eyad Hashem

worst hotel i’ve ever stayed in it’s dirty and not well equipped it does not deserve the five stars at ALL i dreaded every second there. the food at the buffet was stale and covered in flies the bedsheets were stained and dirty. id u are looking for a hotel thats clean and worth ur money don’t consider booking here.

Mihaela Nistor

This hotel is maybe a 3-star establishment. Although the website claims there are four restaurants, only the buffet is open, and the food selection is very limited and repetitive. The bar service is poor; after ordering a cocktail, the bartender ignored me and served two other people who came after me, one being a man and the other a local. Our ground floor room had a chair missing from the terrace this morning. When we requested an iron, we received a defective, leaking one. The hotel is much smaller than the pictures suggest, with just one pool, and almost everything, including water, comes at an extra cost. The room is a decent size, but everything looks old and desperately needs renovation. Also massive cockroaches roam around the room. There's a kettle in the room, but only two sachets of tea (one green and one black) with no coffee or other options. During my shower, a cleaning lady knocked and entered my room despite my repeated refusals, just to hand me a towel at 6 PM, which seemed unnecessary. State of the tables and loungers is similar to that of a local pool, dirty and mediocre. Dinner times very messed up, starting at 19:30 until 23:00 and today we’re forced to wait past that time as the restaurant is not ready. So people who have half board have gone without food since lunch time and now forced to either go out and eat or wait until God knows when. Very dissapointing. I would not recommend this place if you expect a true 5-star experience, as you will be very disappointed. I've already counted 24 planes flying overhead today, and I'm only on day 3 of 7.

Shazia Qayum

I stayed at this resort in November and it’s a beautiful place! I loved how spacious it was and all the fruit trees around the resort which can be enjoyed while taking a walk. Although it was a bit far from the city but it’s the perfect location to wind down after a long day of hustle and bustle. My husband and I loved the complimentary breakfast buffet. Definitely recommend this place.

Meryem Baskoun

A very good hotel for families. Kids have plenty of activities to do, and rooms are very distanced and super quiet. They have a family pool and adults only pool which is very convenient. The staff is amazing (except the lady serving tea at breakfast as she never smiles and looks grumpy). The location is a bit far from the city so a car is needed or other means of transportation unless you want to stay in the hotel at all times.

Dilwar Hussain

The hotel was outstanding, and the staff was exceptionally friendly. Although the hotel is situated away from the city centre, it is ideally located and not too far to reach. The food was delicious, and the service was impeccable. Brahim, in particular, provided excellent care and attention to my family. The only areas that could be improved are the gym facilities and some of the rooms, which I believe are already part of their renovation plans. Overall, I am most likely to visit again!

Hamza Bajunaid

My stay at this hotel (2 nights) was average at best. The location of it was decent and the check-in/check-out process was very easy and smooth. The hotel staff were friendly enough but nothing stood out in terms of hospitality. The room was underwhelming to be honest and smaller than first thought. The comfort of the bed was manageable but leaning towards the less comfortable side and the bathroom is outdated and should have been cleaner. They were very stingy when offering their amenities such as water bottles (2 small bottles per day) and packs of coffee (2 small packets) if drank. Reaching the front desk through the phone was impossible and they never answered. This was incredibly frustrating due to the fact that you needed to walk for approximately 7 to 10 minutes to get to the gate of the hotel and requesting a buggy was non-existent . Overall, the experience of this hotel was very underwhelming and very forgettable. I would only recommend it if someone is looking for a resort or retreat with a tight budget. Don't think I'll be booking with this group again.

houseofiso

Omg this is the best hotel resort here ever been in my life. Food, drinks, service, cleanliness, the beauty of the environment etc was the best. But Shila made an error with my booking which was BAD. Overall, will go again with my family 2025.

Saad Sualeh

From the moment I stepped in, I felt like I was home! Riad Nasreen exceeded my expectations in every way. The staff were warm, welcoming, and went above and beyond to ensure my comfort. The room was cozy, clean, and well-appointed, with every amenity I needed. What truly impressed me was the attention to detail and the personal touches that made my stay feel truly special. The breakfast was a lovely everyday and the lunch and dinner were superb. The wonderful staff always made me feel pampered and took care of all needs. The location was perfect, with easy access to many nearby attractions. But honestly, I was so happy in the Riad that often I didn't want to leave! If you're looking for a place to stay that feels like a home away from home, look no further. I can't wait to return and experience it again. Thank you to the entire team for an unforgettable stay!"

Syed Saad Sualeh

We had our first experience of Marrakech this summer while staying at Riad Nasreen. Riad Nasreen is beautiful, traditional and spectacular with a very authentic Moroccan vibe. The staff was wonderful, helpful, friendly and attentive to all of our needs. They are very welcoming and gave special attention to our 7 years old daughter. The location is great as it is in the old town near many attractions. The food was authentic and flavorful. The breakfast was amazing and so was the dinner. The roof terrace is a lovely place to relax with a nice seating area. We thoroughly enjoyed our stay and will be coming back very soon.

Robert Catherall

Lovely stay at Riad Nasreen. The staff were lovely especially the night manager Khalid. Our room(s!) for our family of four were lovely and spacious. The Riad is in a great location and is calm and tranquil.

Raghad Al-Dojaily

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to major attractions. Special thanks to Khalid, Habib, Ghita and Khalid for makes our stay memorable 🥰

Charles Marks

Lovely riad in a secluded and quiet spot a few mins from the hear of the medina. The staff are lovely and the rooms stunning with a great rooftop sundeck and small plunge pool. Just a 3 minute walk from the taxi drop off point (though a little hard to find if you are not prepared). This is a true oasis in the chaos that is Marrakech!

Violet Richardson

I thoroughly enjoyed my stay at this hotel. Our room was nice, the staff were kind and helpful, and the pool was beautiful. The food and drinks at the restaurant were pretty good as well. I had a very nice ginger flavored non-alcoholic cocktail by the pool. There are a few things that are a bit disorganized. We were not given any water in our room when we arrived while others told us they did receive water bottles. Our instant coffee and tea packets were not replaced when the room was cleaned. The hours for various hotel services are not very clearly posted anywhere (excepting the pool hours which are visible near the pool) and we did not receive any type of informational card in our room. I'm still not sure if there is room service although I suspect there is because people left plates outside of their rooms. That said, staff seem happy to answer questions and I could have gone to the front desk if I had really needed clarification. The location is a bit far from the city center but it was easy to get taxis. I'm not sure why this place has so many terrible reviews. It's a very decent hotel.

Ismail M

**Hotel Review: Disappointing Experience at a "5-Star" Establishment** I recently stayed at what was advertised as a 5-star hotel, but my experience was far from luxurious. The property appears to have been stuck in a time warp, with little to no updates in over two decades. Upon arrival, I was greeted by dark, uninviting corridors that immediately set a disappointing tone. The rooms, while spacious, were poorly maintained, featuring outdated furnishings and cleanliness that left much to be desired. It was clear that regular upkeep was not a priority, with dust and grime evident in several areas. The staff interactions were equally disheartening. On multiple occasions, I witnessed employees arguing with each other in front of guests, which created an uncomfortable atmosphere. It’s hard to enjoy a stay when the staff seems more interested in their disputes than providing quality service. The buffet options were another letdown. The selection was limited and lacked freshness, making it difficult to find anything enjoyable to eat. Overall, the dining experience felt more akin to a budget hotel than a 5-star establishment. In summary, this hotel does not live up to its rating. With its aging facilities, unprofessional staff interactions, and subpar dining, I cannot recommend it to anyone seeking a true luxury experience. Save your money and look elsewhere for accommodations that genuinely deliver on their promises.

Jan Valošek

Mixed experience overall—definitely not a 5-star, more like 3-star plus a pool. Pros: Kindly stuff. Spacious room. The gym was good. Cons: Wi-Fi was unstable and mostly didn’t work, no Ethernet socket either. Breakfast was very basic and repetitive, with limited options. The restaurant was pricy, and the hotel taxis were overpriced. No restaurants or grocery stores nearby, so you’re stuck with the hotel’s expensive options.

Sergio Tascón

An overpriced hotel that shouldn't have 5 stars. Rooms have damage and dirt that could be solved. The staff at the reception doesn't seem to know how to treat customers. No delivery food allowed inside (I had to literally eat on the street because they didn't say it was forbidden). Breakfast is not that good. Wifi is terrible. I don't understand how I can get better wifi in a 20 EUR / night ryad in the medina than in a 165 EUR / night "5 stars" hotel. Doesn't make sense.

Sara Favilla

Never never booking this hotel expensive and rude people the room is not clean is dirty the only good thing here is the people working!!! Manager rude we ask for some baby milk and they charge 7,50 for less the 150 ml and they said to me to pay I will not recommend this hotel is not 5 start thanks to let me pay baby milk 7,50 Hal bottle of hold milk the taste disgusting for the baby

Maximilian Grosser

Staying at this Riad was an amazing experience from start to finish. The host is incredibly kind and attentive, always making sure everything goes smoothly. The Riad consists of several houses, and we stayed in the Zineb, which was fantastic. One of the highlights was the included breakfast—a complete buffet that really made a difference. They also offer traditional hammams at very reasonable prices, which is a nice addition. The location is central, the team is super thoughtful, and the rooms are very comfortable. I would absolutely recommend this place to anyone visiting Marrakech.

Alex Hinds

Had a wonderful stay here! Staff are lovely and helpful, Riad is beautiful and calm, plenty of areas to discover and relax in the Moroccan heat. Food is very tasty and cooked well. The rooms are traditional, nicely decorated and very clean, furthermore the staff are always on hand and will tidy your room when you're out. The only slight improvement would've been a window in the bathroom, especially when it's hot, but the rooms have AC and windows so not really an issue. Would definitely stay here again in the heart of Medina!

Nadia Ahmed

Where do I begin. All in all, it was great. The staff are so hospitable, and they really did go out of their way to make us feel comfortable. I loved the design of the rooms, quirky, authentic and full of life and colour. It's really pretty. Breakfast choice was good, could have had more choices on hot food but dinner was great. Each dish was delicious and more than enough. All the staff were very helpful and Yusuf who we spoke to a lot at reception had a good sense of humour. I can't name them all, but all the staff were great. You will not be disappointed. Thank you all at Riad Karmela for making our stay extra special.

Yazmin Gudjonsdottir

We loved our stay at Riad Karmela! The staff were always so welcoming each time we came to stay and even though we hadn’t reserved a table when we arrived they somehow always made it work so we could eat. Cozy and homey rooms and great location if you want to be in the Medina, not too close to the Souk so it’s not too noisy but close enough that it only takes around 3 mins to walk to it. You can easily hear outside noise but we experienced that in all Riads and they did warn about that before, but nothing that keeps you awake during the night. Overall amazing Riad and would really recommend!

Maral R

If you're looking for the perfect blend of serenity and convenience while staying near the hustle and bustle of Marrakech’s old city and vibrant souks, this riad is a true gem. From the moment we arrived, it felt like stepping into an oasis of calm, offering a much-needed retreat from the excitement of the city. The hospitality here is exceptional — the staff couldn’t have been more welcoming, always ready to assist with a smile. Nothing was too much trouble, whether it was arranging airport transfers or helping with local recommendations. The team made us feel like cherished guests, adding a personal touch to our stay that really elevated the experience. The food was another highlight. Each morning, we enjoyed a delightful breakfast, which set the perfect tone for the day ahead. In the evenings, the dinners were delicious and flavorful, with a fantastic mix of traditional Moroccan dishes that made us feel like we were truly immersed in local culture. The restaurant team was friendly and attentive, ensuring that every meal was a pleasure. Our room was incredibly comfortable, situated on the ground floor within a quiet, peaceful courtyard. It was a restful retreat where we could unwind after a day of exploring the city. The riad's layout creates an intimate, tranquil environment, and we appreciated the privacy and calm of our space. For those looking to relax and unwind, the riad also offers a hammam and a skilled masseur on-site. We treated ourselves to a traditional Moroccan hammam experience, which was both soothing and revitalizing. Additionally, the tour guide the riad organized for us was fantastic, providing insightful commentary and ensuring we didn’t miss any of the city’s must-see sights. The airport transfer service is definitely worth the extra cost, as the hotel arranges a runner to guide you through the winding streets of the Medina to the riad. It’s a small detail that makes the arrival process much smoother and stress-free. Overall, this riad was the perfect blend of Moroccan charm, exceptional service, and peaceful retreat. If you're looking for a memorable stay in Marrakech, I would 100% recommend this place. It’s an experience I’ll cherish, and I can’t wait to return!

Rajesh karavadra

Enjoyed my time at the hotel with wife and baby, have a nice heated pool which excellent for baby, they also have a hotel little friendly cat and bird cage. Baby enjoyed the daily few visits we did make. They had kids play area but the room area was not open any time I went. Had a business room for emergency printing. Spa for haircut and other stuff, inside was heated pool and gym. Also nisima relations manager sorted a room to help accommodate the baby. Also breakfast was good but not the best of food I would like, did the job but. Also safe area with police outside hotel 24/7. 5min to mall. 25min to square and either direction was 25min to 35min walk. Also pool staff and all staff friendly. I was happy all the days at the hotel. Amazing hotel and great value. Thank you.

Igor Neves Caser (igorcaser)

We had a couple of problems with the hotel. First the room assigned to us was not as the description when we booked it. On the second day we managed to get a suitable room. On the last day of our stay, I noticed I was missing a book and a shirt. Once my things were laying on the bed, I thought maybe the cleaning staff took it together the bedsheets by mistake. Went to the reception and they turned to be very useless for this case. Apparently, there is one manager that has access to these things, and the manager arrives late at the hotel. So I actually left without an answer if somebody has found my belongings. Other than that, the rooms needs more cleaning, its full of stains on the floor and walls, which gives a dirty look. The rooms are also not isolated, so you hear everything all the time from outside the room. The doors can only be closed by outside by slamming, so you sleep with the sound of slamming doors all the time. I think its very overrating to consider it a 5 star hotel.

Asmah Hussain

Overall I read the reviews before I booked this. I was not disappointed. The rooms and hotel where very clean and tidy the pool was not so busy but I did go in November so that might have something to do with it. The spa was also really nice and relaxing. Location location is brilliant lots of cafes and restaurants around at walking distance, which was good as your not restricted to only eating at the hotel. One thing I will say the rescption staff where the only thing that put me off they rude and really need some customer service training, I won't say all of them but most of them 😬 Breakfast was decent plenty of options to choose from.

Antony ROC0038

We like it enough to come back. The pool staff are fun and the pool is pleasant with large fluffy towels. BUT the reception is always chaotic and or rude. They have so many forms to fill in. And 100% of our visits the door key cards don’t work so you have to traipse all the way back to reception again and wait in another long queue to get them to activate properly. The bathrooms only have two thin bath towels in. No floor towels for the shower. No hand towels (this was rectified the second day to be fair) The breakfast is ok but lacks any real content. Needs more imagination Can and should do better for its claimed 5 star status

Amira Abdul

This hotel has the worst set of reception staff who are as useless as useless can be. They are very rude to customers and do not know how to help in times of need. We arrived at the hotel late after a seven hour drive and the reception staff were not helping at all we had to leave and change hotels. Also, the junior staff are nice who help with troley and check in services, especially mustafa who is very warm and welcoming at the door.

Lyns Rudd

My boyfriend booked this hotel for my birthday celebrations in Nov and I was blown away. The hotel is absolutely stunning, beautifully decorated, spacious and very very clean. Staff from check in, to cleaning staff, to bar staff, to restaurant staff to entertainment staff, all were absolutely fabulous and full of character. Unfortunately on my last day I had taken quite ill and had to see the nurse on site, again staff were so lovely and caring and took me to see the nurse to make sure I was okay and continued to check I was feeling better. Would most definitely return. Can't rate the hotel or staff highly enough. Thank you!!!

Emma Darlington

Fabulous hotel, rooms are so clean and comfortable. Plenty of choice at mealtimes and plenty of drinks choices. EVERYBODY at the hotel are super friendly and so helpful. Nothing is too much trouble. The animation team are lots of fun. The pool is lovely with plenty of sun beds and towels to change every day round the pool. The evening entertainment was fun and something different every night. Lots of quiet places to sit and relax too. We really did enjoy our stay here and would love to return in the future. Thank you to all the staff at Sol Oasis for such a fabulous holiday

Hafsa Nazir

Absolutely amazing resort. The interior is beautiful. The amount of places to chill inside and outside is luscious. The rooms are absolutely beautiful. The beds are insanely comfy. The rooms are so spacious and big and the bathrooms are really nice. The food was really nice. Some of the best all inclusive food I’ve eaten. Staff are really Friendly. The on-sight entertainment is amazing. The team is lovely. Overall I’ve had an amazing week and would deffoooooo be returning!!!!! Only thing I would say is bring some tissues and make sure to iron your clothes and getting your hands on an iron is near impossible and there’s never any tissues but these are minor ‘problems’.

Stuart Austin

I can't recommend Sol Oasis Marrakech enough. The rooms were clean, comfortable, tastefully decorated, however they were quite small, this wasn't an issue for me and my girlfriend but some might have an issue. The food and entertainment was excellent, a mixed of local and themed dishes every day. Every meal has a wide selection of choice for both taste and dietary preference. The bars were both quick and efficient, the inside barman made especially good cocktails The staff for the hotel went above and beyond at every turn. The entertainers were working long days and always friendly cheerful, going above and beyond every time. Bar staff and waiters and kitchen staff were all great. We liked the location outside of Marrakech, but with easy access via shuttle bus or taxi.

huntym 77

We had an amazing 7 night stay at this brilliant all inclusive resort. A beautiful hotel in a stunning location 25 minutes from town. Very clean and the service is impeccable. Huge food choice of the best quality and an animation team that gets you involved and enhance your holiday. Complimentary shuttle bus runs regularly into Marrakesh, money exchange available and easy to access. Reception team always on hand to help and we found their local knowledge really useful. Rooms cleaned daily and again to a high standard. I would highly recommend this hotel if you are coming to Marrakesh.

Edward Tse

The room was big and clean. The staff at the restaurant were friendly and helpful. However, the services at the front desk were pretty average if I compare with other Moroccan riads. The room was badly maintained; the towels were ragged, the hinge on the hair dryer was broken and the couch was falling apart. This is not something I expected from a five stars riad.

Sammi M

This Riad is in a very safe part of the old Medina. Staff are WONDERFUL! Very kind, super helpful, and all of their Recommendations were a 10/10! This Riad/ hotel is VERY clean. The breakfast as well, is excellent for Moroccan standards. Fresh fruit, order from a list of Omlettes, coffee and fresh orange juice, pancakes and the list goes on. Fun Rooftop patio. Great for Groups too. 👏👏👍👍😊😊🇲🇦

Jon_ C

We spent 2 nights at Riad Nashira right before the end of the year. Overall...great service, nice facilities. The staff provided outstanding service from our arrival to departure. I'm not sure if I'd consider the riad a 5-star facility, but the courtyards and rooftop lounge are nicely decorated and well equipped. Our room was nice...comfortable bed, good water pressure for shower, etc. The only issue we had was the noise...stone walls and no soundproofing made it hard to sleep. The riad's located within a few minutes walk to the souks and easy walking distance to the major sites within the Medina.

Muhammed Khan

This property is at max a 3.5 star property. The breakfast is quite hopeless as they only keep 1 main dish. Furthermore, the wait keeping staff dont offer customer any special items like omellete or fried eggs. If you end up going late for breakfast you are at the mercy of what is leftover. The rooms are clean. However, the cleaning staff likes throwing half used water bottles so you have to buy their own water bottles. Transportation is also an issue. Its so central in the medina such that calling a cab is such an huge ordeal. The area is also extremely unsafe at nights as there are hustlers who will give you misdirections so they can help you out and then ask for tips. Will try to avoid going to stay at this hotel in the future.

Timijanel Boyd Odom, J.D.

This place is absolutely beautiful. It is quaint, intimate, romantic and sexy. The historic building is everything expected. The staff are exceptional! Friendly, thoughtful and caring. You feel like your a guest in your families home. I cannot find all of the adjectives and emotions experienced. For me the absolute awesome part is staying within the actual neighborhood amongst the residence. They were all welcoming during our walks through the community to the main square.

Janet

Very good stay at Be Live Experience. Not far outside the Medina and free shuttle bus. Not much to do outside the hotel but some decent excursions. The staff are amazing, so fun, helpful and the entertainment team are great. The rooms are a decent size, pretty average size but clean and well maintained. The food is nice and plentiful, lots of variety for everyone. Evening entertainment was fun and daytime entertainment was also fun. Get involved. Overall a good stay and would return. Good variety of drinks. Enjoyed our stay.and big thanks to all the staff from restaurant as well as the animation team. Made the holiday really fun.

Brenda Devitt

We had a wonderful stay . Staff so friendly and helpful . Hotel clean room service everyday. Food delicious fresh and catered for everyone. A big thank you to El Bachir , so thoughtful and helpful . I would definitely recommend this hotel and would come again . Brenda - England

Layla Carswell

Great hotel with friendly staff and good entertainment. The staff were always smiling and kind to everyone as well as being good karaoke singers. Rooms were really nice and cleaned frequently. Also good options for food, loved the desserts. Really enjoyed my stay here, would recommend! :)

Abixox 21

Best hotel I have ever been to in my life, staff are extra friendly and make me feel comfortable. Shout out to haleem, youssouf, hussanian. Food was fantastic could not complain at all. Not much things to do around near tho hotel but 15 minutes from the city center which isn’t too far. The hotel also provides a free shuttle bus to go to city centre . Cleaners do a fantastic job of cleaning room. Overall I loved this hotel and hopefully will come back one day.

Jordan Tolley

The good: The staff were very friendly and helpful. The food on offer was surprisingly nice and varied. The grounds were very well kept and the cleaners worked tirelessly. The rest: The rooms were a bit 'tired'. They were okay, but there were a few niggles such as air con knobs falling off, loose towel rails etc. that need attention. This may be as a result of a busy season. The flies around the pool bar area were very off-putting. I understand flies will always be attracted to food, but it doesn't look good when there's dozens in and around the food/drink service area and equipment. The pool water was disgusting. It was so dirty you could barely see the bottom. They published the free chlorine and pH levels daily, but they did not publish the rest of the checks (probably because they were not in spec). The lifeguarding at the pool is very low quality. There was usually one present but they are sat at floor level and do not pay attention. They were quite often browsing or talking on their phones.

Michael Tzan

Staying at the Savoy Hotel was an absolute delight! From the moment we arrived, the staff made us feel welcomed with their professionalism and warm hospitality. The hotel’s decor is stunning, blending classic elegance with modern touches. The rooms were spacious, impeccably clean, and equipped with all the amenities you could need. The beds were incredibly comfortable, ensuring a great night’s sleep. The only issue was the lack of noise isolation so we had noise from the room on the upper floor. Breakfast was a highlight—plenty of fresh and delicious options to start the day. The central location was perfect, making it easy to explore nearby attractions.

Afifa Afzal

Stayed at Savoy Le Grand, prestige double room with pool view. Amazing hotel; staff friendly, went above and beyond to make stay so good. They were so attentive and considerate of my 2 year old toddler, greeting him, playing with him. Breakfast was lovely. Ideal location, close to the supermarket, taxis available outside the hotel. Couldn’t fault in any ways. Overall ambience of the hotel, both day and night was fantastic. Would definitely recommend staying here!

colman grimes

We had a great stay here from start to finish. Room good. Pools good. Food good. Location. Good. Staff very nice. Lost my expensive ear buds. The towel guy found and I got them back the next day. Isslam in the bar at the quite pool very nice. Will be back

David K (Dave K)

A Luxurious Oasis in Marrakech Savoy Le Grand Hotel Marrakech is a true gem nestled in the heart of the city. From the moment I stepped into the opulent lobby, I was captivated by its grandeur and impeccable service. The staff were incredibly attentive, going above and beyond to ensure a memorable stay. The hotel's luxurious accommodations were a haven of comfort and style. The spacious rooms were elegantly designed, featuring plush bedding, modern amenities, and breathtaking views of the city or pool. The attention to detail was evident in every aspect, from the exquisite decor to the top-notch toiletries. The hotel's culinary offerings were equally impressive. The breakfast buffet was a feast for the senses, with a wide array of delectable options to satisfy every palate. The restaurants and bars offered a diverse range of international and local cuisine, all prepared to perfection. The hotel's amenities were second to none. The stunning pool area was a tranquil oasis, perfect for relaxation and sunbathing. Overall, my stay at Savoy Le Grand Hotel Marrakech was an unforgettable experience. The combination of luxurious accommodations, impeccable service, and world-class amenities made it a truly exceptional destination. I highly recommend this hotel to anyone seeking a luxurious and unforgettable stay in Marrakech.

LS SPK

It's deserved 5 star review but the hotel staff who's do curry exchange was bad attitude toward Asian and Caucasian. We did exchange at the airport and they gave us a few thousands, 100-200 MAD plus coins. We tip the bell boy 50 dh on the day of arrival November 29,2024. We went out for city tour which burns out a lot of cash. I ate at the restaurant in the hotel that night paid by credit card. After a very good breakfast which considering was best compared to other 5 star hotel in Maroc standard. We want to explore the famous Jardin ourselves. I went to exchange couter, Q up while I saw Arabic women cut thru and exchanged 200 MAD to 20 dh. right in front of us. By the time it was our Q he said no small money, go to restaurant to get change. We were shocked how he rudely speak to us. We told them we need small money for tip last small bill 50 dh already went to bell boy. It took a few minutes until he gave us 50*4 dh. It was awful experienced. The hotel dinner was very good quality, service good and lady singing at the band had a very nice voice. We really enjoyed our dinner. Also we went to the bar to had Pina Colada lada which was fantastic. After a hot day this was paradise to me. The maid service the first there was no slipper but I took my travel slipper and second day the maid saw it and put 2 pair of slippers for us. The breakfast buffet had a lot of varieties of hot food, cold cut, cheese and fresh fruits. We paid 780€ for 3 nights. The breakfast buffet never disappoint us. The service from the ladies was stellar. She always came over to asked if we want any tea or coffee and came back serve us. Amenities was refill properly each day. The door outside the lobby attached to shopping mall which was excellent. The door guard was really polite and aways smile to us. The last day we booked tour to Merzouga which pick up at 7a.m. We informed the receptionist the male desk on Dec 1 @17:30 hrs that we needed to check out at 06:30 hrs. And the next morning the food was prepared in the bag for both of us. We were really grateful for the service he provided. Event though the location wasn't convenient to went out to all attractions. But we managed to booked city tour pick up and drop off. No problem. Hotel also offers 200€ for private driver to took us to those attractions but compared with full day small group tour was more interesting. I would love to give this hotel 5 star but I got a big stumbled with exchange couter. 1 star was purely deducted because of him. The way he talked to us,the tone he use the face he made, it was awful.

Jeff Thorpe

I've had a great 5 day stay in this hotel as a solo traveller. Everyone was very friendly and eager to help me. Very nicely decorated and kept very clean. I had a top floor suite which was perfect. If you are a light sleeper ask for rooms facing inwards rather than next to the main roads. Breakfast was very good. Location is excellent, walking distance to the Medina (20 minutes). Special mentions to guest reception and Hanane who was very helpful, the breakfast staff, and also Doha at the spa where I had a few treatments. I would recommend this hotel.

Anonymous

Hotel is really good. Location is perfect. Staff is very friendly. However, Room which we stayed was not clean, the outdoor furniture was dusty and had stains. Mattress was too soft. Telephone was not working because its wire was cut.

m faridy

Very good hotel, peacocks and roosters are impressive. Nouhiala was very friendly and helpful. Also Nadia from guest release team was amazing with her joyfully service skills.

khaled jebreen

I stayed for 4 nights, booked two rooms, we tried swimming pools, kids club, resturants and spa. Generally the hotel looks fancy, staff are welcoming and reasonable services. It is close to the Menara shopping mall but far away from the old city (long walk) or you need a taxi ( and once they know you are a tourist the price will be 50-70 MAD/ trip).

Amna Amna

Amazing hotel great location and amenities was recommended by a a friend and will be sure to return. The breakfast was amazing and the staff hosting breakfast have been amazing shout-outs to Sami the chef & Nounhaila the hostess at breakfast. Alawi front of house manager has been extremely accommodating throughout the whole trip I highly recommend to stay here whilst in Marrakesh

Dorina Bocancea

Beautiful hotel, our suite was incredible – truly a dream come true. The staff was very attentive and made our stay even more enjoyable. The Luxe suite, with its elegant and refined decor, offered an exceptional atmosphere. The private pool added the perfect touch of relaxation, a true haven of peace. The breakfast, served with care, was a real feast, featuring fresh and varied products, the perfect way to start the day. We will definitely be back!

Juanita Carvajal

I visited the Fairmont Hotel on business and had a fantastic experience. The staff were friendly, and the Junior suite was beautiful and spacious. The breakfast variety and the Italian restaurant were excellent. The spa offers amazing individual or couple hammam options, and the overall ambiance is fantastic. I want to return with my family (there’s a kids' club and a golf course available). The hotel is close enough to the medina for a short ride, yet it feels like a peaceful oasis when you're at the resort. We recommend this property and look forward to returning as soon as we can!

Bettina Caro

Been several times at this beautiful resort and every single time, we have been overwhelmed by the kindness and efficiency of the staff, we could name them all. In particular i am thinking of Ghyslane who has been attentional to our smallest needs. A true oasis of calm and luxury. We have recommended this resort to our friends and family who are also making this hotel their regular destination. Thank you to everyone and a big thank you to all the caddies who have improved our golf ⛳️ and lowered our handicap. Bettina & Gerry

John

The room I was given was directly above the bar. Music played until 1am every night. The place was packed for school holidays so service suffered but the staff are dutiful and kind. Special thanks to Ahmed for his brilliance at breakfast. The grounds are beautiful.

Aziz S

This hotel checks all the boxes. Beautiful gardens all around,amazing rooms, large pool, excellent food, and most importantly, friendly and professional staff, which I personally think they are adding significant value to the hotel. We stayed 4 nights there. Everything was perfect.

Pedro Amado

Good value for money. The food is reasonably good, and the staff are friendly, though at times they lack professionalism. There are long waiting times at reception and the bar. At the pool bar, the staff can be a bit grumpy, and it often feels like we're asking for a favor when requesting a drink. The Moroccan restaurant offers delicious food and was the highlight of our stay. The rooms are comfortable and clean. Overall a good experience.

padubo

This is possibly the worst hotel experience I have ever had. Although the location was good due to being close to the airport overall experience was poor. My family and I booked one night stay and paid nearly £300. We had to leave the hotel an hour after checking in. The hotel is run down as many people have mentioned and is in seriously need of a total revamp. This hotel is one of the dirtiest I have come across. The carpets are filthy - they need to be washed and there is dust all over the furnitures in the rooms. You can clearly tell they do not care to clean the rooms properly. The tap in the bathroom was also broken. For the prices that this hotel charges I expect them to do much better than this and to provide reasonable service. I do not understand how this hotel is rated as a four star hotel.

Jenn Daub

After reading the reviews before we stayed at the resort, I was a little hesitant. I needn’t be because it was a fantastic stay from start to finish. People saying it’s run down or they only cater to French is incorrect. I’m American and my French is minimum but I was treated no differently. Completely happy with the buffet selections, loved having wine at the table for lunch and dinner. For an all inclusive, the drinks were fine. We tried several times to tip but none of the staff would take it. The staff went out of their way to make our stay fantastic and we will absolutely go back there again. It was a great way to celebrate my birthday!

Brendan Woolford

We got a very poor impression from the start, the facilities are quite dated. The staff have not been particularly helpful (for general recommendations) the water fountains in the lobby seem to be more often empty than not. It is quite expensive for the quality. Do not give the staff your phone at any point as they will give a five star review to the hotel without your permission. I asked to have the boarding pass printed and a member of staff asked for my phone to send the boarding pass to the hotel's email/phone. After a good few minutes I was given back my phone saying that they didn't manage to send it which I then did myself. Later on I noticed that they had put a 5 star review in My name through My phone for the hotel on Google. I wouldn't recommend this hotel to anyone coming to Marrakech.

Shahana Malik

I was looking forward to staying at this hotel as the aqua parc looked fab - however we really didn’t receive the service from a hotel that one would expect- Starting with positives - food was good and rooms were good ( although need some updating) Location is good too right next to train station. Negatives - service is poor - for price they charge they don’t have any service skills - they have minimal facilities in rooms so no iron not even on request - laundry service takes two days so not available for a two night stay - no prayer mats available - any questions don’t bother - they don’t provide airport transfer or car service - we were due to check out at 12 and I had someone walk into my room while I was trying to nap at 1030 then knock again at 11:15 asking if I was checking out or ready too - like they couldn’t get rid of you quick enough!!! Very disappointed and will not be recommending or staying here again even my kids were not happy and jus wanted to leave. I expected better as I travel regularly to Morocco but as this was first time with kids I decided against my normal hotel and not did I live to regret it!

Bridget Simone

I would give this hotel 5 stars if everything worked properly in the rooms we had. This was the only downfall, each room had a slight problem and (NO WIFI) but nonetheless, very nice/ spacious rooms. I feel like the overall hotel was perfect. I liked being at a hotel that felt authentic, as if we were in a Marrakech palace. The pool are was beaut and they constantly had music playing. The food was good, couldn't' complain about it as there was a lot of options from breakfast through to dinner. The people that worked there were very nice and welcoming. However, some work is needed on the customer service of the receptionists. I would recommend this hotel as a cheap-ish holiday and to go when it is HOT. Otherwise, you end up wearing jumpers and ruins the purpose of going to a beach style hotel.

bruh

Everything thing is bad

ايوب ايوب

There is nothing good

eliane regnier

So I gave good marks because I went there 10 years ago it was luxurious clean really top notch the entertainers were very kind eating with us at our table in the evening there was entertainment and then in the basement it There was a dance hall, we stayed there until the end of the night, the best! the cuisine at the top a regal a top buffet both in the morning and in the evening to go to town we had a shuttle which left the hotel at 10 a.m. in the morning to go to Marrakech and returned around 4 p.m. but it was free and then paid excursions of course we went to the port of Isahouira to see the women's factory which makes argan oil finally we had a sublime stay but hey it was 10 years ago when I saw the comments today I tell myself that it has changed a lot in 10 years of the heart we wanted to go back and well I don't think it's a shame What was happening????

Leila Rtimy

The place is very far from the city, a lack of hygiene, the air conditioning no longer works, there is only one channel on the TV, personally I didn't like the room.. a room from the sixties... 🤮The shower was clogged with waste from outside, the shower head did not work. wifi no longer works.. · The buffet for breakfast I have never seen such a Breakfast the crowd no free tables the waiters instead of organizing people and helping them do nothing at all they just circle around. Even to have a drink you have to use the dispensers which don't work properly. 15 minutes to have an omlette and you have to wait if the Mr who prepares has no more ingredients, he is the one who goes to get them and your wait will increase to 30 minutes. Frankly, I have never seen such a horrible breakfast buffet during my stays in hotels with less stars

John Dovecote

Not a 4 star hotel, however: it's cheap and cheerful. Nice swimming pool and gardens. The rooms could do with a bit of refurbishing. You got to pay 25 dirhams for the room safe, per day. Good wifi in rooms. Air conditioning doesn't work (April). Breakfast is included in the room price but it could be better. You get what you pay for.

Kaya H

Terrible hotel. Avoid at all cost. We booked it using Logitravel France. When we showed up to check in, they said we paid too low and they refused to give us a room. Never seen anything like this before. The lobby also seemed very rundown and unclean.

Kathy Martell

my friend and i stayed at The Tichka Hotel in September 2012 and we loved it. We read some bad reviews before going there but don't understand why. The hotel is beautiful, a little tired maybe but that just adds to it's charm and authenticity. The staff were always polite and helpful and the food dellicious. The pool was perfect, clean and just the right temperature. The singer outside whilst we dined had the most beautuful voice. Muhammed, the taxi driver outsude the hotel was wonderful, taking you antwhere you want to go, waiting for you if you want him to,, bringing you back again and nit ripping you off. We would definitely reccommend The Tichka.

Muhammad h Ahmed

Bag a nails worser than prison cell needs demoliting looks like covid has spread in there hotel as tiles and floors are ripped apart and no ac and no electric half the time avoid they are theifs.

Robert Corby

Friendly helpful staff. Good location. Hotel is in need of renovation and decoration as it is showing its age.

G. Mubashar Jally

No where close to 5 star. Weak AC and bad internet wifi. Old property and very far from main city so had to rely on Taxi which was ripping customers

Amit Summan

I was here for a work conference for a few days. AC was not working for where the event was held on the first day in 35 C weather and on the final day of an event there were many technical issues. The food was the same day after day. Last day in the afternoon I left my backpack in the gym. I only realized shortly before my flight when packing, the gym had closed at that time. I emailed them, no reply. Called them, the guy literally hung up on me in the middle of the conversation. The hotel itself is far from the city centre. The pool and the gym are okay, only redeeming points. Definitely not five stars! I would give 2 star review if it wasn't for their response to my lost bag.

Andrew

Great place with nice views and good service.

Heather R

3 star at best. The place is in a horrible state of disrepair. There is hardly anyone here to service. No coffee in the room and hardly a person to be found to help. The bathroom showers are filled with calcium and other build up and the tub barely drains. It takes three times to flush the toilet. I’m completely perplexed on how this anyhow - anywhere equals an excellent hotel. Just trying to get ice to your room is an ordeal. The room views are nice and the grounds are okay but again need a lot of repair. The pool is freezing and the spa was practically empty. Also only one or two shops in the area were open and there were very few meal / restaurant options … IMO keep looking because right now it’s not here.

Robert Bell

Really impressive grand hall. Attended some meetings here in 2023 WTO annual meetings attached to the IMF and World Bank annual General Meetings. This place would be tremendous for a grand winter ball!!!

Cosimo Bettini

We stayed in the room with the “spa”, which is mainly a big jacuzzi where the “jacuzzi part” was not working. The place is nice and super central, if you arrive by taxi it’s super easy to be found. The service is good, they offer a very good tea (we didn’t dine at the riad anyway). The pool is nice, with a lot of chloride (but it’s understandable) and the guys working here are super. The massage didn’t worth the pain, while the hammam was good. Internet in our room was mostly ko (weak signal), but on the terrace and public spaces was very good. In general, I think this place need some renewals (there are many things that are half-not-working), but anyway it worth what we paid and the guys working here are super nice people. I recommend it.

Roll

It was a great experience thank you so much riad moullaoud team Especially Rashid and Ayoub always extend a helping hand to us. Also the swimming pools are very clean and nice . The breakfast was Very nice gives us energy for our whole day. Our room was very nice and clean . Thank you so much we will come back ✨

Tom Buller

Stayed here for 4 nights and would probably stay again. Pros It's in a good location. The riad and rooms themselves are lovely, cool, and well decorated. The staff were all very friendly and helpful. We had a couple of problems that they resolved for us really quickly. Cons The breakfasts are very carb heavy. This could definitely be improved. Shower in room - the attachment point meant it was at such an angle you had to take it out and hold it in your hand for it to work. Roof top pool out of action.

Anna Sigot

Nice riad, great position and very helpful staff. The place could use some maintenance though, in our room both shower were a bit broken…on the plus side there are 4 small pools so they’re hardly crowed and one can truly enjoy some relax there

Nikz

We stayed there for 4 days and in 4 days they didn't change towels. Staff are friendly. Breakfast was limited. 1pancake and 1crepe each. Not much choice unless u ask for an omlet. We didn't use pool coz it was in February and the water was cold. Rooftop was cold in the morning to have breakfast. But it's lovely to sit there. WiFi was terrible. Cleanliness is not upto our standards as we travel around and stay in hotels a lot. When you reach they help with your luggage 🧳 but when we left they didn't. Also they charged extra 20 euro for city tax on top of the money you pay for stay. This you pay when you leave. Bit noisy at night as we had our room downstairs.