Marrakech

gary sumner

Although some mid ratings, the food being the downfall, short staffed and slow to get served at the bar, and only cocktails in one bar. The entertainment team are the asset of this hotel, fun and engaging the entire stay. Maids are exceptional and do really good jobs every time, very creative with the decor in the room each time.

Tapiwa Mutiba

If you're considering a family trip or a relaxing getaway, don't let the negative reviews hold you back—this place is a gem! We had a fantastic time from start to finish. The resort offers great value for money with a wide variety of tasty food options and drinks always flowing (yes, even if the wine isn't top-shelf, there's plenty of it!). The staff truly go above and beyond—they work incredibly hard and play a huge role in making the experience special. If I could tip every one of them, I would! The entertainment was delightful, and the pools were a big hit—perfect for both kids and adults. As for comments about it not being “English-friendly,” we found that to be complete nonsense. We had no issues at all. We’re a well-traveled family of five with three girls, and this trip made Morocco feel extra memorable. If you find a good deal—go for it! Chances are, you’ll love it just as much as we did.

d paton

Beautiful grounds,exceptional views of the mountains on a clear day. Big apartments. Lots of swimming pools and water features, very green. Very safe with security gates and plenty old boys discretely positioned to keep an eye on things. The excursion team is exceptionally helpful. I would advise to use them as opposed to going it alone (outside the hotel it's not so safe) . The food is the best I've had at an all inclusive. It's princeply geared towards the French but English is also spoken. This is good because the French choose to argue about a lack of bread ,ignoring all the mutton, back legs of beef and giant turkey 🍗 legs on offer. The entertainment team are very hard working and do a lot of chatting with guests and dancing with grandmother's and grandchildren during the live entertainment. The bar staff are good, the groundsmen and army of cleaners and cooks are also brilliant. The whole team is a credit to the King of Morocco and the generation he has brought up. The workers at Valeria Dar Atlas Hotel all show the best side of the Moroccan people regardless of their role. The establishment is a credit to Morocco and how Morocco presents itself to the outside world.

Olivia Moylan

I stayed here as a solo female traveller last September , an amazing trip all round! I booked my excursions from the hotel ,they picked me up and dropped me back off however it maybe a bit out of the way of the hustle and bustle for those in groups or wanting the Marrakesh experience ,for me it was the safe option! The room was very comfortable and bathroom modern ,I was pleasantly surprised by the room. They had plenty of evening and pool side entertainment for those wanting a pool side get away.The food was more traditional than European but when embraced ,there is something for everyone.The atmosphere of the hotel was lovely and there never seemed to be any loud party goers or issues with loud unruly guests etc.Overall it was a very pleasant stay and I would recommend the hotel to any one visiting ,provided they are happy being an approx 20 minute taxi from the centre of Marrakesh.There is also a good few bars for those all inclusive and some branded drinks available ,eg. Bottles of San Miguel as part of the all inclusive deal! The staff can’t seem to do enough for you and were always very pleasant!

Paulette Hakeem (Pj)

The weather was hot by day and cold by night, stayed here at the end of February beginning of March. First trip to Morocco great value for money hotel everything wasn't perfect but for the price I paid it was amazing budget-friendly hotel. The first room was too far for my daughter to walk. Requested another room it was perfect, the decor was nicer, the shower tray was not cracked and the shower was tiled. Nice hotel loved 😍 the food especially the outside grill fresh shish kebabs and grilled chicken with beautiful pizza, fresh salads and chips. Inside the food was great lentils local dishes, ice cream and the cakes were nice too. The entertainment team were engaging and made the stay really really nice The live band was outstanding. Shows every night discotheque for those who like a good dance which I do. I don't drink so I did not have to endure the long queue to get alcoholic drinks. I had just a great holiday a great place to go chill The grounds are well kept and there is a little pond at one end of the property😎

Robert Wierzbinski

We spent 7 wonderful days at the Pickalbatros Aqua Fun in Marrakech and it truly exceeded our expectations. The hotel is fantastic – very clean, beautifully maintained, and with an absolutely amazing water park that kept both kids and adults entertained every single day. The staff were exceptionally friendly and helpful, always going the extra mile to make our stay enjoyable. Our room was spotless and cleaned daily, which we really appreciated. The food was delicious with a wide variety of options at every meal – something for everyone, and everything fresh and flavorful. What really stood out was the entertainment team – full of energy, creativity, and professionalism. Honestly, it was some of the best entertainment we’ve seen at any resort. We would 100% recommend this hotel to families or couples looking for a fun, relaxing and memorable holiday in Marrakech. Can’t wait to come back!

Sandra Wojcik

Amazing hotel to stay at and there’s a big variety of slides also staff are really friendly and welcoming. The service was outstanding and there was many options of food to choose from.The entertainment team is great at doing their job, always smiling and personally they bring the best of entertainment. I would 100% recommend this hotel to people looking for a memorable holiday in Morocco.

Mukesh Issrani

I recently stayed at Pickalbatros Aqua Fun Club in Marrakech, and it was a fantastic experience from start to finish. The resort offers a wide variety of delicious food options, with different cuisines available at every meal. Everything was fresh, flavorful, and well-presented, making dining a real pleasure. The water rides and slides are the highlight of the stay — perfect for both kids and adults. There are plenty of pools and fun activities, so there’s never a dull moment. The aqua park is well-maintained and very safe, with lifeguards always present. One of the best parts of the resort is the view. Surrounded by the Atlas Mountains, the scenery is absolutely stunning, especially during sunrise and sunset. It gives a peaceful, relaxing vibe despite being full of action and entertainment. The staff are incredibly helpful and friendly. From reception to restaurant servers and housekeeping, everyone was professional and eager to make our stay comfortable. Any requests were handled promptly with a smile. Drinks, both alcoholic and non-alcoholic, were available throughout the day. The bars offered a good variety, and the service was quick. Overall, a great place for families and couples looking for fun, relaxation, and top-quality hospitality. Highly recommended!

Meike Fudickar

The food was exceptional—fresh, varied, and full of flavor every day. From breakfast to dinner, there was something delicious for everyone, and the quality really stood out. A true highlight of our stay was the Aqua Park. Our kids had the time of their lives—so many slides, splash areas, and pools to enjoy. It kept them entertained for hours and gave us parents a chance to relax, knowing they were having fun in a safe environment. I also want to give special recognition to Khaoula, one of the housekeeping staff. She was absolutely incredible—so warm, friendly, and dedicated. Her genuine smile and kind spirit lit up our days, and the room was always spotlessly clean. Her care and attention made us feel truly welcomed. Thank you for a beautiful experience—we’ll definitely be back!

Abdelhamid Noua

We had a truly wonderful time at Tropic! The food was absolutely delicious, with a great variety of options that satisfied everyone in our group. Beyond the fantastic meals, the staff truly made our stay memorable. Every team member we encountered was incredibly friendly and attentive, always ready with a smile. The guest services team, in particular, was outstanding, providing excellent support. A big shout-out to Abderrazzak, who was exceptionally helpful and genuinely kind. His assistance was invaluable, and he consistently went the extra mile to ensure our comfort. We really appreciated his efforts!

Tintu Antony

We checked in on 08/06/2025 with our 1-year-old baby and had a very pleasant stay. The reception staff were extremely helpful. We initially had a first-floor room, but due to the hot weather and low AC performance, we requested a ground floor room — they quickly arranged a calm and quiet one with a balcony, garden view, and great air conditioning. We were provided with a kettle for a 100 lira deposit, which was convenient. Housekeeping was excellent — towels were changed daily and the floors were kept clean. The entertainment team worked hard and did a great job. My baby especially enjoyed the activities during our 5-day stay. The food service was helpful and friendly. While the variety of food wasn’t huge, it was still good value for money.live cooking was so lovely ,especially omlette and piza The pools were fantastic — clean and well-maintained, with fun slides that added to the enjoyment. They have provided us free shuttle service to the city which was very convenient. Highly recommended for families traveling with young children!

Ru Animates

We visited in June four adults and six teenagers. The staff are fantastic and go out their way to help you. Rooms are adequate and clean amazing shower and great housekeeping.Food is varied every day and we always found several things that we enjoyed. Bar staff are brilliant pool bar my personal favourite always very friendly respectful and a laugh. Pools and gardens kept well and slides and added bonus. Gym well equipped with Omar a lovely guy, there if you need assistance. Bus twice a day to the old and new town free of charge. I would ld definitely come back to Morocco and this hotel. Keep up the good work everyone. Thank you.

Cole Campbell

Really enjoyed our stay here and will definitely be returning. We were really impressed with the variety of food, we loved the freshly cooked pizzas! All the staff are very helpful and attentive. Our only criticism is on a few occasions there were flies in the restaurant area, although I’m not sure how best to control this. Overall, the value for money here is brilliant and we cannot wait to return.

Finola M

We went for a 4 night stay for a quick getaway before the summer rush and it was perfect! The hotel catered for everything we needed. All the staff were friendly and there was so many activities to do throughout the day and evening! Would recommend!!

Caitlin Richardson

Really loved the stay here with a warm welcome on arrival. Helpful staff and daily cleaning of the room. Beautifully maintained grounds and wonderful food. We especially loved the fresh pasta!!. The entertainment team were amazing, very welcoming and inviting. Would highly recommend this hotel!!

Trevor McEvoy

Can not recommend this resort enough. From the time we arrived they were so welcoming. The animation team made us feel so at home from day one, they really go out of their way to accommodate children and families. The security team and all the staff are so friendly and make sure it's a safe environment. The pools and aqua park are amazing for both adults and children. We made friends for life. It's honestly the ideal resort for families. Five stars. It exceeded our expectations, from small kids to adults, it's perfect.

Meryama Nadim

Absolutely awful experience – avoid this hotel at all costs. We stayed at this so-called "all inclusive" hotel, and it was a complete disaster from start to finish. The staff is incredibly rude, unhelpful, and clearly not trained to provide even the most basic level of hospitality. First, the "all inclusive" is a joke. If you want a decent coffee, you have to pay extra. Otherwise, you’re stuck with disgusting coffee from a cheap self-service machine. Same goes for pool towels – they’re not included. You either have to pay or leave a deposit, but to leave that deposit, they make you walk all the way back to the reception. No effort to make things convenient. When we got to the room, it wasn’t even ready for guests. Sheets were missing, there were no covers, no towels, no pillows. And guess what? No instructions on how to call reception – so we had to walk all the way back again just to ask for the basics. They eventually brought the missing items, but only after a frustrating wait. The restaurant is an absolute mess. The food might look like it has variety, but nothing tastes good – it's all bland or just badly cooked. On top of that, the staff there is just as rude as everywhere else. They talk to guests with zero respect or courtesy. And the final cherry on top: after just 24 hours in this place, we ended up with diarrhea. That tells you all you need to know about the hygiene and food quality. We left feeling disappointed, angry, and ripped off. I wouldn’t recommend this hotel to anyone. We will never be coming back.

Muhammad Waseem

I recently stayed at Aqua Mirage Hotel in Marrakech and had a fantastic experience! The staff was incredibly attentive and made sure we were well taken care of throughout our stay. The hotel offers a variety of activities for kids, a fantastic water park, and a lovely swimming pool. The facilities are top-notch and really add to the overall experience. However, the food options were somewhat limited and could be improved. Overall, a great place for a family vacation!

Amir Taj

We had an absolutely fantastic Easter holiday at Aqua Mirage Club in Marrakesh! From the moment we arrived, the staff made us feel incredibly welcome – everyone was warm, friendly, and went out of their way to ensure we had a great stay. The facilities were excellent, and the highlight for our children was undoubtedly the aqua park – they had an amazing time enjoying all the rides and water fun. The lifeguards were attentive, approachable, and created a safe and relaxed environment for both kids and adults. The resort had a vibrant and family-friendly atmosphere, making our holiday all the more enjoyable. It’s a brilliant place for families looking to unwind and have some fun in the sun. The only downside was the lack of privacy due to the glass window in the bathroom within our room, as well as the glass doors in the common toilets around the resort. Also, the bathroom accessories could definitely be improved – items like shampoo, body lotion, and moisturiser were either missing or of low quality, and the bath towels could be better. That said, these were minor issues compared to the overall wonderful experience we had. We left with happy memories and would gladly return again. Highly recommend for a family-friendly, sun-soaked escape!

Jamie Rice

Great hotel and amazing entertainment team. Lots of activities on every day and staff are super friendly and make sure to involve everyone. Evening entertainment is also great with different shows on each night. Water park is very good and there is plenty to do around the hotel.

Michael Bury

The Staff are amazing, they can’t do enough for you, polite, hardworking and your glass is never empty, the food is the best I’ve had anywhere, the variety and quantity will not disappoint, highly recommended for all tastes, meat eaters and vegetarians alike. Everywhere is squeaky clean and maintained to an excellent standard. Free transfer in to town multiple times a day, lots of trips available, highly recommended.

Nueva Tahona

So actually, I love the holiday here it was so lovely my family, my kids, the love here. The pool party is very good. The party is in the night as well. It’s very good to me. Just go with the entertainment team is really nice. I really love this hotel, all the people the star of the food is amazing The drinks as well the hotel is so beautiful. The entertainment team is very friendly. Thanks for everybody and I recommend for you here and I will be back hundred percent with all my family. Thanks for Mr happy for making my children happy

Adil Shahzad

Decent Stay, But Not Quite 5-Star Quality – 3/5 We stayed at this hotel for 5 nights. Overall, it was acceptable. The staff were polite and pleasant, which we appreciated. However, the food didn’t meet the standards expected from a 5-star hotel. The buffet was quite limited, with very few options—especially for children. There was no ice cream available when the kids wanted some, and the dessert selection was both small and not fresh. In summary, while the service was good, the food experience brought the overall rating down. I’d give it 3 out of 5.

Johnrock Macasaet

We had a fantastic experience and highly recommend this hotel. Our first trip to Morocco was truly unforgettable, and choosing the right hotel made all the difference. From the moment we arrived, the staff was amazing-friendly, attentive, and always ready to help. We booked an all-inclusive stay, and everything exceeded our expectations. The food was delicious with plenty of variety, and the service was impeccable. Our room was spacious, cleaned daily, and always stocked with fresh towels. The hotel offered plenty of activities to keep us entertained, and the airport transfers were smooth and hassle-free. We also loved the free shuttle service to and from the town square, which made exploring so much easier. We'll definitely be back! The hotel had heated pools, including one in the aquapark with slides for adults, as well as a regular pool that both kids and adults could use. We especially enjoyed the aquapark, as all the slides were open and available for use. However, I would suggest heating the children's aquapark pool as the water was freezing. That would make the experience even better for families with little ones. Aside from that, we had an amazing time and truly enjoyed our stay!

I M

We arrived at this resort with the expectation of experiencing a genuine 5-star hotel. The entertainment team and politeness of the all staff deserve 5 stars. The rest is very questionable. Unfortunately, what we encountered fell far short—this establishment operates at a 3-star level at best. It is unclear by what standards this property considers itself a 5-star resort. Significant improvements are required in numerous areas to come even close to meeting that classification. Despite being a group of four guests in the room, we were only provided with two access cards. This is highly inconvenient and should not occur in a hotel of this supposed caliber. The toilets near the reception area were in an unacceptable state—visibly dirty, with rust present. This raises serious concerns about cleanliness and maintenance standards. The sunbeds at the water park were both old and damaged. The lazy river shown in the pictures on the websites, is only a walkable river (!!!!). In reality they have no rings. I was told they have a few rings and they use them for slides only and if I want on lazy river, I can only walk or buy my own rings. On one night, at approximately 12:30 AM, while we were all asleep, a staff member unexpectedly knocked on our door to deliver a room service order that we had not requested. After some confusion, he reviewed the order details and realized it was intended for a different room. This disruption during the night was both disturbing and entirely avoidable, and it reflects a concerning lapse in attention to detail and guest consideration. There was a daily barbecue during lunch, positioned uncomfortably close to one of the pools. The smoke often drifted toward guests who were attempting to relax by the water, diminishing the overall comfort of the area. Furthermore, upon leaving the pool area, our hair and clothing were noticeably permeated with the strong and unpleasant odor of barbecue smoke, which was both disruptive and unacceptable. This experience was deeply disappointing. If the hotel is truly aiming to maintain a 5-star rating, then urgent and comprehensive action must be taken to address these shortcomings.

Danielle Barnes

Hotel was lovely, entertainment staff were excellent! Rooms were comfy and styled beautifully but were shabby and needed some work, especially the bathroom! But it was all very clean. The hotel caters vastly towards French guests, being the dominant language and the food represented this.... Biggest disappointment was the food , hardly any options. Very repetitive each day. No options for children at all, didn't even have chips at dinner time!!

Polly Child

Third visit to this hotel, this time solo (previously with teens and mum, and with partner). We keep coming back and will again: it hits the sweet spot for me! The hotel is 30mins outside the madness of Marrakech, but the hotel provides a very cheap and regular shuttle. If your aim is to relax, enjoy the huge pool, the hot sun, the all-inclusive ease, clean, landscaped grounds (maintained with care), and to eat Moroccan food surrounded by Moroccan style decor, you will be very happy. As a lone woman I felt very safe, welcomed and respected - behaving respectfully helps! I am vegan and there was a LOT of choice. The staff are fantastic, French is most commonly spoken but you get by fine with English and rubbish French from school. The animation team don't pester you, and yes the music is loud mid morning and mid afternoon but it's also fun - if you like silence by the pool you won't find it all day but watching happy people is enjoyable. Rooms are in riad style blocks, tasteful and cool, and spaced out well. Big bathrooms, not had any issue in three stays. There's entertainment every night, which I ran away from! People I met enjoyed it. If you don't, ask for a room in Azalea or Dahlia riads, furthest away. The spa has been improved recently and it's a beautiful calm space, excellent value and facilities. If you don't like to see a single cracked tile, only eat food you eat at home, and basically want a 5-star but book a 4 then moan online, please spare this chilled, welcoming and fun hotel your forever-opinion. Very well travelled, and this is one of my favourite places to be in the world. Thank you for your hospitality.

Flavia Zanardo

The staff are so kind and helpful and can't do enough for you, the buffet is full of traditional dishes and other cuisine lots of choice in fact too much, when you are offered breakfast, lunch , afternoon snacks and dinner! The location is a bit too far out for my taste although the hotel offers a shuttle bus for €3 return and the taxis are about €15. Be careful when shopping in the markets at Medina keep everything closely guarded beware of pick pockets. The rooms are ok but I do think the hotel is in need of a bit of TLC it's looking old in some of the rooms. All in all great entertainment provided by the animation team they are all so friendly and so good at what they do.

Nas

I’d like to share my feedback about the spa as I had an absolutely amazing experience! From the moment I walked in, Hajar, the manager was truly lovely—warm, welcoming, and incredibly professional. Her kind and caring nature sets the perfect tone for the whole spa. You can tell she genuinely cares about each guest’s experience, and it shows in every detail. Nzha and Latifa are also fantastic! Both are highly skilled massage therapists—friendly, attentive, and professional. Their techniques are excellent, and they made me feel relaxed and refreshed. The spa itself is a beautiful, serene space—peaceful, spotless, and very well maintained. I can’t recommend it enough. If you’re looking for a place to relax and be treated with kindness and professionalism, this is it!

Lou

I went on a 4 day all inclusive. Checking in was easy and the reception staff were friendly. I gave the location 1 star as it is 40 minutes away from the airport with nothing close to it. you need a 30 minute bus shuttle to go in to town. The food was plenty but bland and i found it poor. The pool was clean with plenty space and sunbeds. Be prepared to walk a fair bit to you room depending on which Ryad you are staying in. Rooms were average but clean. The staff in general are friendly. I will not be returning to this hotel

Amy Phenton

We had a wonderful stay at Jaal Riad Resort. The relaxed ambiance helped us really switch off, and it was great to return to the peaceful resort after busy days exploring Marrakesh. The staff were so helpful and made our stay really enjoyable. The location is perfect, close to the city but away from the hustle and bustle. There’s a taxi area just across the street, and the staff were happy to hail one for us, which made getting around very easy. We ate at the buffet, pool bar, and Italian restaurant. All the food was fresh, tasty, and healthy. If you're after chips, head to the pool bar rather than the buffet! Also, many places in the city (including taxis) are cash only, so the ATM in reception was really useful. We’d definitely return. Thank you to all the team for a relaxing and enjoyable stay!

Craig

The hotel is located just outside of Medina, which you can walk to in 40ish minutes, or cab ride in 10. The breakfast was good, with plenty of choice (just don't expect a fry up!), lunch was hit and miss, and the evening meal in the restaurant was lovely. Drinks aren't the cheapest, but there are local supermarkets you can visit for things you want outside of the hotel. The pool is huge and there's plenty of lounging space. There's also a gym which is included, and not too badly equipped. Not quite a 5 star, more like a good 3 star, but with some minor changes, they could easily improve this. Overall, good value for money and a pleasant stay.

Omar Kasmi

A wonderful stay in a clean and comfortable room. The staff were extremely friendly and professional — always helpful and smiling. The main restaurant offered a pleasant dining experience. Many thanks to everyone who helped make this stay special. I will definitely return.

John Vaughan

Room comfortable and clean. Staff excellent nothing appeared too much trouble and were very helpful and friendly. Main restaurant had a good selection of dishes, however more or less the same menu each day. Used the Italian restaurant once, very disappointed, surprisingly with the menu, most of the included dishes were not available, but all the supplement charge dishes were available.

Tom Hallett

It was simply not a 5* experience. The place itself was fine but 1) the garden view rooms had no garden and were on en extremely busy road 2) service was very poor and unhelpful. They were not proactive at all and getting basics like water and coffee were hard work. 3) the food choice was limited and of basic quality. 4) the meals outside of the buffet were very poor and- particularly Moroccan night. Italian was a bit better. 5) everything was at a price. If you want to pay paddle you were charged 40 pounds an hour as an example. If you wanted a drink outside the limited menu, it was overpriced. If you wanted to play pool, you had to pay. 6) the bar was poor. It is definitely not a place to go for a couples holiday. Maybe a golf trip but it is effectively a 3 star hotel. It was a shame as adult only hotels seem tricky to find.

Saif Shah

We had an amazing stay at this resort. The food and drinks were plentiful, with lots of variety and great quality throughout. The staff were incredibly helpful, always positive, and genuinely entertaining—they went out of their way to make us feel welcome and keep the energy high. There were loads of activities available every day, which made the whole experience fun and engaging from start to finish. Highly recommend for a relaxing and lively holiday. Only 15 minute taxi to the city centre - we used the resort for our golf trip and would recommend for golfers.

Krish Soni

Staff were always friendly and helpful, but the hotel needs some work. The room AC is far too weak for the summer. It was 41 degrees outside and the room with AC felt like atleast 30. The food is okay at best. Pizza and chips is always running out because the demand is so high. Food is not well labelled so if you have allergies it's annoying and dangerous. On the second day here I had food poisoning and had painful stomach cramps the whole day. The reception sent up the nurse who was very helpful and she did what she can to help, but unfortunately the hotel is to blame as this was a cause by their food. The alcohol is all cheap and non branded, only the beer is acceptable. They have normal looking drinks in display but it's all extra charges for this. It's also supposed to be all inclusive but the bar closes at midnight so you can't stay up and have a few drinks with friends after this?! The food truck is bland at best. The staff, animation team and especially the aqua instructor were all great and always made us smile. The evening shows were fun too. The gym was probably my favourite part of the hotel, nice and clean, well cooled with 2 AC machines and a good variety of equipment. A reasonable experience but I wouldn't stay here again especially because the food was a let down for us.

Kyah Voyzey

The staff here are amazing, making everyone feel very welcome. The food is remarkable and the rooms are well kept. Fhad and Dino have been especially good with myself and my family making sure we have an incredible experience. Would definitely come again.

Karolina Urbaniak

I love it here, such an amazing atmosphere! Will come back again! The greatest part is the animation team, what they put into it with their energy and personality, especially Jaguar and Yuissef! With them you can't get bored, will put a smile on your face!

Chloe Jones

We had such a lovely stay here, staff were so friendly and welcoming! The food was incredible every night, more than your standard all you can eat buffet! There was so much to do, we needed another week to be able to do all the activities on offer! We came as two adults but there’s also so many options for adults too. It is really easy to book excursions too!

Kat

A good hotel, but definitely not five-star. The entertainment team makes a great effort to keep the guests engaged. A special thanks to Sara, who is always smiling and full of energy. The rooms are fine, the food is varied, and there are always free tables in the restaurant. There are two pools, and finding a sunbed is never a problem.

Sonal Patel

We had a fantastic stay. The room was clean, modern, and comfortable, with great amenities. Staff were friendly and helpful throughout. The restaurant/spa/pool was a highlight, and the location was perfect for exploring the area. Highly recommend and would definitely return. The Entertainment team were fabulous getting everyone involved in activities.

Trish H

A warm welcome when we arrived. The hotel is in a beautiful area and the rooms are fantastic. We managed to get some food and wow!! Hot and plenty to choose from. The animation team are all amazing and keep everyone entertained. Best bunch of people to spend your holiday with.

Emma Kirkup

We enjoyed our stay at this hotel. Overall, the staff were really friendly and helpful (apart from a very grumpy receptionist at checkout). The pool area is nice, with sunloungers and fans spraying cool water. The animation team were very engaging, particularly with children. The food was a bit samey but was better than I've had at previous all inclusive hotels.

Aisha Effendi

Sara, from the animation team, has been extremely helpful showing me around the entire resort on my first day here. She also checked in with me daily to see how things are going. The pool party was a lot of fun! The whole family has had a great time.

donna gear

Loved our stay here in June 25. Shuttle bus into the centre was very handy, although we used a taxi a couple of times as the times weren't ideal in the afternoons. Food was excellent every day, plenty of choice and lots of healthy options. Service was mainly great. Not convinced there was always alcohol in the drinks, especially in the lobby bar but sometimes you could just about taste it! The hotel is spotless, housekeeping did a great job. There were plenty of loungers and we could always get one at any time of day. Would definitely recommend

T K

Just came back from a weeks stay at this hotel with my partner, we loved it. The two pools are great, so many sun loungers so no need to worry about not getting one. One pool is quiet with a swim up bar and one is louder with music and activities. The food options are so varied. Buffet for three times a day as well as a snack bar open at different times which had lovely sandwiches and burgers etc… the pizza in the buffet is so good too. Lobby bar is lovely, the man who works there during the day is so lovely and hard working. As are all of the staff. Good entertainment each night, different singers and bands which was nice to have. The room was cleaned every day and water replenished. Overall we loved the hotel and all of the staff. Lovely week 😊

Josephine Bryony

Shout out to Emma & Ousama on the animation team. We loved doing aqua aerobics, water polo, table tennis, darts, and archery with them. Zizou in the lounge bar was absolutely fantastic at keeping drinks topped up. Food is pretty good. Hotel itself is very relaxing. Bed comfy and the hammam I booked was great. Evening entertainment was excellent. Tipping staff is a good idea. All the staff are great and very helpful.

kornelia27

From the start to end our 2 weeks stay it was absolutely fantastic. I never been in Morocco and I really love the people. So friendly staff always smiling and helpful. I love Fatima from housekeeping team she do this piece of art from towels every day. Such a lovely lady don't forget tip her she is the best ❤️ I'd like to mention animation team so funny and cheer you up every day. Special thanks for Emma,oussama and Mahmoud The pool party was excellent. Morning restaurant staff been excellent 👌and pool bar as well. Everybody works there so hard with extremely hot weather so please be kind and polite to them. I can't even tell how much I appreciate for their work to make my holiday such a amazing. I love you all guys Anna and Patrick 😘😘😘

Martyna Kopel

We spent our anniversary at Be Live Collection Marrakech Adults Only, and it was by far the most exceptional hotel experience we’ve ever had – and we’ve stayed at many 5-star resorts before. Everything was perfect – the atmosphere, the rooms, the pools, the entertainment, and especially the food. The culinary experience was absolutely outstanding. The selection was enormous, and each dish was carefully crafted with incredible attention to detail. Even the smallest elements were refined and full of flavor. A truly special moment was when the head chef personally introduced the dish he had prepared – such a thoughtful, luxurious touch that made us feel genuinely appreciated. And what made this stay even more unforgettable was the incredible team. From the housekeeping staff to the front desk and especially the waiters – everyone was warm, kind, smiling, and always ready to help. You could feel that they truly cared about making every guest’s experience wonderful. This hotel isn’t just 5 stars – it’s a whole different level. We left with full hearts, relaxed minds, and beautiful memories. We’re already looking forward to coming back. Highly recommended, without hesitation!

Shaik Masood

Fantastic hotel with all friendly staff and smiling faces. On check-in, was welcomed with such sincerity, was allotted a good view room on the first floor. Located in the midst of some top restaurants and most happening places around, is also walkable distance from most historic places in the city. The food was just mediocre and slightly pricey for what it was worth. The Tajine was good, but the European dishes could be avoided.

Marco Frias (qvimera)

My stay at Hotel Akabar in Marrakech was nothing short of a disaster. I regret booking this place and hope others don’t make the same mistake. Here’s why: 1. Pool? More Like an Empty Hole One of the reasons we booked this hotel was for the pool, only to arrive and find it completely empty. Not a drop of water. No signs of maintenance or explanation—just a useless, dry hole in the ground. 2. Low Water Pressure = No Proper Shower Taking a shower here is an ordeal. The water pressure was so weak that it was impossible to properly rinse off. It felt like trying to shower under a leaking faucet. 3. Scammed at Check-In The receptionist blatantly overcharged us on the city tax. She seemed exhausted from fasting for Ramadan, which we understood, but that doesn’t excuse what happened. She charged us way more than the listed rate, then acted confused when we pointed it out. Despite multiple attempts to fix it, she just kept pretending she didn’t understand and never corrected her “mistake.” A total scam. 4. Terrible Breakfast – Stale and Repetitive Breakfast was the same every single day: dry, stale bread, bad coffee, and tasteless pastries. Zero effort, zero variety, and definitely not fresh. It felt like they were just recycling old food. 5. No Outlets in a Triple Room Our room had three beds but only one visible electrical outlet. In this day and age, that is ridiculous. We had to take turns charging our phones, which made planning our days incredibly inconvenient. 6. Ridiculous Food & Drink Policy The hotel does not allow guests to bring in any outside food or drinks—not even bottled water! This means you are forced to buy everything from them at ridiculously high prices. A small bottle of water cost more than triple what you’d pay at any shop nearby. It’s an obvious cash grab, and it made our stay even more frustrating. This hotel is a joke. Stay anywhere else if you can.

Fabiola Tomaz

I didn't stay here. I'm writing this review because I couldn't find any recommendations for the restaurant at the Akabar Hotel. The food is excellent. The tagine with pieces of meat is very affordable and delicious. It melts in your mouth and is very juicy. We had mint tea and local Moroccan beer, both delicious. The service was very good. I highly recommend the restaurant at the Akabar Hotel.

ana moraes

Dirty rooms, hair everywhere, and lack of hygiene with food. Not allowed to bring your food and water to the rooms and then you try to buy it from them and they make it very difficult.

david tor

Not a bad hotel clean and comfortable. However they don't allow you to bring in your own food or drink you can only buy this in the hotel and take it to your room which is a bit expensive. Would need a taxi to get about from the hotels location as its a bit far out. Staff were very friendly.

Rafal Dabrowski

Great hotel for rest and relaxation. Very nice and helpful staff. Quiet and peaceful hotel, breakfast buffet but very varied, the cook prepares delicious omelettes. In a short distance (5 minutes walk) good restaurants with delicious Moroccan food. I highly recommend.

Nisa Ahmed

This is an honest review : I don’t understand the numerous complaints about the tiniest little things in some of the reviews I have read. In my opinion, for the price we paid it’s a nice hotel, lovely smell as you enter the lobby and reception . It’s clean and airy, nestled in beautiful grounds and the reception staff were polite and helpful. It’s great Value for money, big airy rooms, nice beds, clean linen with toiletries provided. There was no kettle or complimentary tea or coffee in the rooms but we had our own tea bags and asked for a kettle, which was instantly provided. The Lock on the balcony door was faulty and was fixed straightaway. The breakfast was lovely! Clean big area with comfortable seating - a variety of foods, hot and cold, tasty omelettes cooked by the chef, nice selection of salads, cakes and pastries all fresh. Arabic tea and coffees all in ample supply. NO COMPLAINTS, everything was perfect for us and we are thoroughly enjoying our stay. Book this place with confidence, it is great value for money and close to all the great attractions, a little shopping mall 5 mins walk away too!

Yusuf Zainab

I had an amazing stay at this hotel in Marrakesh! From the moment I arrived, the staff were incredibly welcoming and hospitable, making me feel right at home. The service was excellent every staff member was polite, attentive, and always ready to help. The breakfast was a solid 10/10.The chef did an amazing job, offering a variety of delicious and fresh meal every morning. The environment and location were also perfect, making it easy to explore the city while enjoying a peaceful and comfortable stay. Overall, I highly recommend this hotel to anyone visiting Marrakesh. The hospitality, cleanliness, and attention to detail were top-notch. I will definitely be coming back!

Fetheray Jewellers

We stayed for five nights (three of us in our room) and can confidently say we'll be back! Such a genial mood amongst the staff who are always helpful and kind. We could always find a sunbed (complete with comfy cushion) and both pools are set in lovely gardens surrounded by mature trees and kept clean and tidy. It's not a five star hotel but it is very good value and had everything we could ask for. We would have liked to make tea in our room, and didn't realise we could ask for a kettle... we will next time. Breakfast simple but healthy and we really enjoyed omelettes made to order. As others have said, the location is great. only 15 mins from the main square and a huge carrefour 7 mins walk away along beautiful flower'd streets. Thank you so much! See you again soon

HASSAN SHAKIL

I recently stayed at Al Rawabi Hotel in Marrakech and overall had a very pleasant experience. From the moment I arrived, I was greeted warmly by the Reception Manager, Noorudeen, who was polite, helpful, and made check-in smooth and welcoming. His professionalism and friendly attitude really stood out during my stay. The hotel grounds are beautiful, with a clean and well-maintained layout. There are three large pools to enjoy, which makes it easy to find a quiet spot to relax. The rooms are comfortable and nicely furnished, offering everything you need for a relaxing stay. In the reception area, there’s a pool table and a foosball table, which adds a nice touch and something extra to do during downtime. The breakfast selection was excellent, with plenty of variety and very good quality food. Taxi rides to the city centre cost between 70–100DH, which is reasonable and convenient if you're looking to explore more of Marrakech. I also want to praise the cleaning staff — Sheena was lovely, always polite, and Lwalida was especially attentive and made sure my room was spotless each day. Her service was consistently excellent and she should get more money! The only downside during my stay was my experience with the poolside bar. Unfortunately, my food order was wrong four times — I simply asked for a burger without cheese or sauce, but they couldn’t seem to get it right. To make matters worse, the food took nearly three hours to arrive, and I was still charged for my Order despite the repeated and crazy mistakes. This was definitely frustrating and something the hotel should improve. Despite that issue, I would still recommend Al Rawabi Hotel. It offers great value, friendly staff, beautiful pools and grounds, and a generally relaxing atmosphere.

Silvano

Amazing setting. Spent a week here. Great free shuttle bus to town centre. Had a few teething problems here. In my experience it was better to speak to reception in person rather than by phone as they would agree to do stuff but then not do / send items to room. Much better face to face. Omar from customer relations was great and very helpful. Had a packed schedule so didn't spend much time at the resort. Would love to go again for 2 or 3 days just to chill out.

Helen Ahad

This is one of the best hotels that we have stayed in. It's set in a quieter area on the outskirts of Marrakesh and is truly an oasis of calm and tranquility. The beautifully maintained gardens provide a backdrop for relaxation and an appreciation of the natural surroundings. The rooms are set apart from the main building surrounded by trees and flowers ensuring you awaken to the sound of birds singing and the scent of the gardens. The rooms are on the small side but clean and functional, we spent very little time in the room making the most of the outdoor space. We stayed half board and the buffet style food was very good with a wide range for breakfast and different options each evening, along with some very good local wines. We didn't eat at the A La Carte restaurant as we were more than happy with the buffet choices. Both pools are heated and very clean with plentiful sun loungers and parasols. There are Pool bars offering a range of drinks and snacks at a reasonable price and complimentary daily activities such as stretching, yoga and aqua aerobics. There is a free shuttle bus from the hotel to the centre of Marrakesh which takes around 20 minutes running from 9 - 6.30 and is definitely worth using for a visit to the Medina. Lastly I would like to mention that all staff were extremely friendly and helpful which contributed to us having such a wonderful holiday. We will definitely be coming back to this hotel.

Ak Munano

Overall, our stay at the resort was relaxing and comfortable. Hotel staff that we came into contact with were all fab. However, there are a few things that could benefit with a review by the hotel management for improvement. 1. We arrived at the hotel at a few minutes to 11pm with young children, however, we were told that there was no food available, even snacks to be offered. However, we were also told that we could order room service once we got to our room AT AN EXTRA COST even though we had booked an all inclusive stay! This certainly wasn't a great start to our holiday. 2. We were told that we couldn't consume food at the swimming pool area that we had brought from the hotel restaurant, just a few yards away. Food consumed at the pool area should be paid for even if you've booked an all inclusive stay, which does not make any sense! 3. The hotel guests could benefit from more evening entertainment tailored to both kids and adults.

vivienne orieke

A lovely resort, all staff were polite and attentive. The rooms are bright, good air conditioning, beautiful well maintained grounds. Family, solo or couple friendly. Soakaway pits, too near the rooms, the smell sometimes offensive. The food was good and a large variety to choose from, great room service, ebjoyed my chicken club sandwich late at night. Shuttle hourly to town to and fro at no extra cost (tip driver when you have shopping). Highly recommended, we are coming back very soon as we did not use the Wellness Centre.

Catherine Pawsey

An oasis of calm! Beautiful grounds which include potagers, herb gardens, orange and lemon trees, olive groves as well as petanque , crazy golf, tennis, volleyball courts and table tennis. Two swimming pools and a toddler's pool. Food was varied and always tasty. The service was spot on, the staff always polite and the rooms spotless. You can even go on quad bikes and camels, all within the grounds. I'll definitely be going again.

Elle Rens

Cici, the hostess, is an absolute asset to this Riad. She looks after her guests as if they are family - nothing is too much trouble. The Riad is obviously an older building, but it is exquisitely beautiful. It is very central and you can walk anywhere. We have loved every moment here. Excellent dinner and light but good breakfast.

Jamie Coxon

No complaints about the Riad Armelle at all. From the moment we arrived the staff were exceptional. Rooms were small but cosy and a lovely roof terrace. Even made a little friend who would come to visit us every night when we sat in the roof with our wine. Great location and only about a t minute walk from getting dropped off by the taxi.

Howard Read

Excellent Riad, an oasis of calm inside the Medina. All the staff were so welcoming, friendly and helpful and we thoroughly enjoyed our stay. Our room was ideal and the continental breakfast was more than adequate. We would definitely recommend Riad Armelle to anyone looking for a place to stay in the heart of Marrakesh.

Vashali Bhatt

The property has some quirks. It looks very authentic. l had an issue with plug sockets, but the room was very nice, you can hear people talking outside the room though. What made the trip was Cici and Zaied, they are very friendly receptionists and gave very helpful tips and helped with bookings. The morning cook saved the day when out tour people didn't turn up we went on a private tour. Would definitely recommend this accommodation.

Jenny Ballard

This Riad is so beautiful. The ambience is delightful. The hostess Siham made us so welcome. Her beautiful, friendly nature made the stay so special. We had delicious authentic food. I would definitely return

Jodie Owen

My friend & I stayed 4 nights here & I can’t speak highly enough. Even before we got there the correspondence, support and help was amazing. They collected us from the airport, they were waiting with a sign for €15 which saves so much hassle. The rooms were immaculate and the building was Perfection. The morning breakfast on the rooftop was something we looked forward to as it was delicious. The customer service was second to none. I’ve stayed all over the world but could honestly say 10 out of 10 all day long! We will definitely return and recommend to everyone who goes to Marrakesh. The location couldn’t be more perfect.

Daniel Pitari

Awesome riad. We had a double room which was small, bur we kinda knew that in advance. Everything is super clean and well looked after. Bathroom is good but shower wets everything. Not a big deal. Awesome continental breakfast every morning on a beautiful rooftop. Definitely enough to get you started in the morning. Our last morning we had to leave early and they organised a take away breakfast for us 👌🏼 Very close to medina.

Meghana Battineni

Great hotel right in the middle of jema elfna yet very peaceful. Beautiful rooftop and great breakfast. They generously agreed to watch our luggage for a couple hours after a week of our reservation.

Jacob

The employees spoke perfect English, were very helpful to point out key landmarks to visit and were extremely nice and polite! The room also had amazing air conditioning!

Hengzhi Lu

Fabulous Riad in the centre of Marrakech, well maintained to high standards and sparkling clean. All staff are very nice, they helped to arrange our dessert tours as well The Riad has a convenient location and is easy to walk around the old town with plenty of nice food options.

mehwish ox

I recently stayed at Valeria Medina Club Resort in Morocco and had the most incredible experience! From the moment we arrived, the atmosphere was warm, welcoming, and full of energy. Special thanks to Munir from Guest Relations, who went above and beyond to make our stay perfect. His kindness, attention to detail, and genuine care for guests really stood out—he made our holiday experience absolutely amazing. A huge highlight of our stay was the entertainment team. They truly made our holiday unforgettable by involving everyone in the evening activities and creating such a fun, inclusive vibe. There was never a dull moment thanks to their enthusiasm and dedication! The food was absolutely amazing—plenty of variety, always fresh, and something to suit everyone’s taste. Every meal felt like a treat! The rooms were cleaned daily to a high standard, and the entire resort was well-maintained. The bar staff, waiters, and everyone we interacted with were so friendly, helpful, and full of good energy—it really made the whole stay that much better. Overall, Valeria Medina Club Resort exceeded our expectations. I’d highly recommend it to anyone looking for a fun, relaxing, and memorable holiday in Morocco. Can’t wait to come back!

Catherine Hyde

Ricco from the animation team made our stay so much more enjoyable. Super friendly and made us want to be involved in all the entertainment. The resort is beautiful, the rooms are perfectly adequate as you are not on holiday to sit inside all day! Every member of staff goes above and beyond to look after you! Anwar ( unsure of the spelling) in the main restaurant was fantastic and gave amazing service. Always had a table ready & brought us over Rose every evening! We never had to ask for it. Customer service & client engagement was second to none throughout the hotel Do not be afraid to try all the food, and the Atlas Sunrise is the perfect pool drink! Definitely go to the Pool Party, try the extra charge cocktails and definitely walk to the aqua park to swim in the pool. Its quieter but always sunbeds available! Alot of poor reviews which do not reflect the hotel at all. 10/10. Sad to be leaving!

cerys bell

The hotel was absolutely amazing! Animation team are so friendly and attentive especially Oking. And all animation team was great. Would recommend to anyone if you want a good time. The food was very nice and delicious and all services friendly and they nice and cleaners and the hotel was very good and at night time they need only to change animation to for shows make to English too to we can understand too , it was a good holiday here we come back soon .

Natalie Broad

Rooms were basic and not clean. The place is more like 2.5 stars not 4. The food was good though and the outdoor areas were lovely. The staff need training in customer service. I was away for 4 days all inclusive and only had 2 alcoholic drinks the whole time due to poor staffing at the bars. All the posters telling you about activities and where things were are in French and the staff only seemed interested in helping the French guests. Even the animation team spoke mostly in French so we didn't have a clue what was going on or when. Hardly any of the lights were working in the block we stayed in so it was very unsafe walking about at night, especially when using the concrete stairwells. We were 2 flights up and there wasn't a lift. Our key cards would often stop working and need replaced and it was a trek back and forth to reception. No kettles in the rooms, balcony's were tiny, no bottled water or water fountains nearby and if you wanted use of the room safe you had to pay extra! Our bathroom light was broken and there were chipped and broken tiles on the floor which caused a hazard. Avoid at all costs!

Caitlin Lawrie

The animation team is excellent, always extremely friendly and looking to provide entertainment from 9am up until the early hours of the morning. Everyone is brilliant and they all love their jobs, as well as making sure everyone has the best experience. Could not ask for better members of staff. Would Definitely recommend. Oking is excellent and is always looking for the best in everyone.

Thirza Rouschop

Had the most amazing experience in Marrakesh due to the lovely staff of this hotel. It was an oasis of beauty and peace in all of the chaos of Marrakesh. The staff felt like family at the end of the week. They treated us with love and warmth.

TJ Shabs

What a fabulous Riad! Located in the Medina. Spaces were beautiful, 3 buildings, many areas to enjoy including rooftops with plunge pools, reading areas, areas for enjoying a beverage. Dining area was an oasis, trees and greenery galore with fountain and there were great breakfast options, dinners delicious. Rooms were large, had great character. Bathrooms well-appointed. Service was just amazing, staff really cared you had everything you needed and helped arrange pick-up, drop-off and just were so friendly! Can’t say enough about the great experience we had!

B Roy Chaudhary

A most wonderful oasis in the heart of Marrakesh. Felt very safe with teenagers in the Riad and no worries about locking rooms etc. staff paid so much attention to detail and really looked after us. A special mention for Mohammed who went out of his way to make us all feel so welcome. Traditional Riad which only had narrow alleyway access but would recommend ordering the Tuk tuk ride from front desk - the kids enjoyed that rare experience of the tuk tuk riding through the narrow alleyways.

Nomad Bakr

A Marrakech Jewel! Unforgettable Service and Historic Beauty at Riad Karmela! Our stay at Riad Karmela was, without a doubt, a five-star experience, primarily due to the incredible team and the breathtaking beauty of this historic riad. From the moment we stepped inside, we were enveloped in genuine Moroccan hospitality that made our trip truly unforgettable. The heart and soul of Riad Karmela are its staff. I must begin by highlighting Mohammed; what a truly great person he is. His smile was constant and genuinely warm, and he consistently went above and beyond to ensure our comfort and offer assistance with such a pleasant demeanor. He is a real gem. Following closely in their exceptional service were Amin and Ayoub, who were always ready with helpful advice, a friendly chat, or assistance with any request – nothing was too much trouble. The warmth extended throughout the riad. Lobnah and Nora, along with all the other wonderful ladies at the breakfast buffet, started each day with a delightful spread and even more delightful smiles and attentive service. The front desk staff were a bastion of helpfulness, with a special mention to Saeed, who was fantastic in organizing excursions and providing local insights. And one cannot forget the meticulous care taken by the ladies cleaning the rooms. Every day, we returned to a perfectly clean, fresh, and beautifully presented room – a testament to their hard work and attention to detail. Beyond the exceptional service, Riad Karmela itself is a stunning example of historic Moroccan architecture. The intricate tilework, peaceful courtyards with their gentle fountains, and beautifully decorated common areas transport you to another era. Every corner reveals a new detail to admire, creating an atmosphere of tranquility and authentic charm amidst the vibrant energy of the Medina. If you are looking for an authentic Marrakech experience with unparalleled service and a truly beautiful historic setting, look no further than Riad Karmela. We cannot recommend it highly enough and are already dreaming of our return!

Lucy Amans

Stayed here for just one night on the way back from a yoga retreat in Essaouira. What a fabulous place! Big shout out to the wonderful Hakim who was very kind and helpful and ensured I was up, fed and watered at 0530 and ready for my taxi at 0600. Will definitely be back!

Claire Allberry

We had a spa experience at this Riad: it included the hammam and a 30mn massage. Booking it was very easy and we were given very clear and detailed instructions to find the Riad (it is in a small alley). The service was excellent and we were given mint tea at the end. The massage in particular was very relaxing: a whole body massage, literally from head to toes! Excellent value for money.

Bronte Wilson

We loved our Hammam and massage experience at Riad Al Ksar and Spa. We were looking for a private version of a Hammam and massage for a couple that wasn’t too expensive. The packages here ticked those boxes and didn’t disappoint. Both treatments were lovely, and it was nice to sit in the beautiful courtyard with a tea afterwards feeling very relaxed in the tranquil setting.

Nora Kenty

I didn’t stay at this Riad but I visited the spa and it was fantastic! My husband and I loved the private Hammam experience - it was warm and relaxing and we felt completely clean after the scrub. Then we got couples massages that were wonderful - my husband doesn’t even like massages but he loved this one!

Elinor Rhodes

We went to the spa and had a 45 minute Hammam and 45 minute full body massage. Having been to a Hammam in Turkey before and loving it, it was our first time trying one in Morocco but this time we were left disappointed. The building was lovely and the staff were very friendly, but the treatments itself were far from luxurious. They felt aggressive and a bit rushed and it wasn’t the relaxed experience we were after. However if this is what you’re after then it may be a great thing to do here, we just wanted a more relaxed time. As a woman, it was also a little frustrating to have my hair washed in the Hammam, for them to then massage oil into my hair afterwards in the massage, leaving it greasy and needing washing again. Only a small note but something to be aware of.

HEMANTH KUMAR

We took a couple hammam and message package. Initially we were a bit optimistic in choosing but made our decision in going there. But it was really a best decision no doubt. The staff was very friendly and the massage was very relaxing. From the start to end we had a very comfortable and relaxing service with very less to complain.

Adriano Pinto

Far away form the city center, good luck to get back from the city center to that hotel by taxi, prepare your wallet you will get scam all the time. The room was pretty good! I had a big balcony, the toilets were pretty good for Morocco.

Flowerger w

The hotel was ok but service could be improve considering its a 5 star hotel.. breakfast and dinner was normal.. nothing special.. Told my husband i wanted an iron sent to our room.. the front told him that the front desk is only open from 10am to 6pm.. timing of which we would be exploring the city..

Paul Toh

It much going on around this area. Hotel is huge, checking in was smooth and they served us great tea and sweets. Pool is tempting but too cold to swim now. Room is a little old and some lights are not working, water pressure is not strong amongst others aging property issues lacking proper maintenance.

Sian Nelson

We were made to stay here overnight as our flight was cancelled. I DO NOT RECOMMEND STAYING HERE AT ALL. The hotel is eerie, rundown and dated. There are stains everywhere; the cups, the carpet, most of the surfaces, the net curtains, the shower curtain, inside the kettle and so on. Just look at my photographs, and you will see how neglected and shabby the hotel is. Everything seems dingy and tired, the pool didn't have any water in it and the spa was out of service. I was not at all surprised that the hotel was able to accommodate 180 "stranded" holiday makers at very short notice. Some of the staff were helpful but most were sullen and curt, they acted like they were doing us a favour even though the airline was paying them. I can't comment on value for money due to the circumstances in which I wound up staying here but honestly unless it's SUPER CHEAP don't bother.

Muhammad Ajooba Ebrahim

This hotel doesn’t deserve its 5-star rating. The food was a joke—long waits for meal and insufficient portions at breakfast .The pool, spa, and fitness center had ridiculous hours, basically making them useless. It’s clear this place has stopped caring about the basics. Definitely won’t be back.

Xavier Feiteira

We had the pleasure of staying at the Palm Plaza Hotel in Marrakesh at the end of our vacation, and it truly exceeded all our expectations. From the moment we arrived, the hospitality and attention to detail were outstanding. Upon check-in, we were warmly welcomed by Abdel, who was incredibly helpful and ensured a smooth arrival. He guided us to speak with the guest relations team, specifically Nadine, who went above and beyond to make sure our stay was as comfortable and enjoyable as possible. After learning we had just returned from an exhausting trip to the Sahara Desert, Nadine took the initiative to accommodate all our needs and made us feel truly cared for. We were placed in a beautiful suite selected by the hotel team, which was not only spacious and well-appointed but also perfectly suited for a restful and luxurious experience. We felt that every effort was made to ensure our comfort. Another special thank you goes to Ouafae from the guest relations team, who was equally kind and attentive. She, along with Nadine, ensured that every request we had was met promptly and with a smile. Their professionalism, warmth, and dedication were truly appreciated and made a lasting impression on us. The hotel’s amenities also contributed to the exceptional experience. The breakfast buffet was excellent, offering a wide variety of choices, including an omelet station and delicious Moroccan specialties. It was the perfect way to start each day. Even after check-out, the hotel continued to impress us. They kindly stored our luggage, and allowed us to enjoy the pool and facilities while we waited for our late flight—this thoughtful gesture made a big difference and added a final touch of generosity to our stay. Thanks to the entire Palm Plaza team, the final days of our vacation were truly memorable. We will certainly recommend this hotel to all our family and friends, and we will always look back on our time here with great fondness. Thank you for making the end of our trip so special!

Ivonne Diaz

The hotel is nice and confortable. Maybe a little boring because you only have the pool and the spa as recreative activities. The rooms are good but old and some need maintenance in the bathrooms. The spa is terrible, don’t use it, the service is terrible and they don’t use quality products, I just saw a review about this, but too late since I’ve used the service and realized that they were a fraud. They even get angry if you don’t tip the girls that don’t have any idea of what they’re doing. You can hear everything in the rooms, the first night I heard music at 3 am on the street. If you are on a transit trip, I’d totally recommend it otherwise if you’re planning to spend more days in this hotel, I wouldn’t.

Eric Delamere

We visited this hotel as part of our tour of Morocco. Conveniently located near to the international airport. The hotel offers excellent rooms all spread out around the pool and terrace, all with on suite facilities, wifi, full restaurant dinner and breakfast menu. Room service if wanted. Excellent and recommended 👍

Negus Negast

Very quick and easy to get to from airport. Concierge was really friendly. Reception staff helpful and check in was very quick. Having read reviews I was a bit apprehensive about condition of room and quality of food. My room was very clean and tidy. Ample storage, flat screen TV, fridge, kettle etc. Bed was firm and very comfortable. Bathroom was adequate, slightly dated but spotlessly clean. Room tidied and restocked every day with toiletries and clean towels. Balcony was small but had 2 chair and table with view of pool and gardens. Very nice to sit and catch the morning/ evening sun. Hotel was very well maintained, immaculate gardens/ pool and communal areas. Gym was just about passable, a few pieces of equipment and weights. One of the running machines was broken. I really enjoyed the food, although very French orientated. Breakfast I had omelette with Moroccan sausage and some Moroccan pastry, mint tea/ coffee and some citrus fruit but there was a huge selection of other food. For me breakfast was a big thumbs up. Evening meals had the usual euro slop of pizza and pasta offered with theme nights with Mexican/ Japanese etc which I always avoid. The Moroccan food was delicious, something different every night of the week I was there. The food and service was never anything other than superb. Location was fine for me, just the right distance from the centre for me to walk in and out every day (about 30mins or so). I never got a taxi but I'd imagine they would be fairly cheap. I enjoyed the walks, helped burn off the calories of all that delicious food I was devouring. I wouldn't hesitate in going back here. First time Marrakesh for me and it was an amazing trip. The Moroccan people are just fantastic, so friendly. Of course at times it's tranquil bliss and at others absolutely bonkers. Cant wait to get back. Thanks to all at the Palm Plaza for helping make it a very special trip. Clearly a lot of hard working and dedicated staff involved in reaching and maintaining these high standards.

Ayoub Aliwi

I had fabulous stay at Marrakesh and this brilliant hotel is the best part. Giant rooms, super clean, wonderful service and super friendly staff who are very helpful and multilingual, special thanks to the amazing Abdul for his great customer service and smile. Hotel includes everything that you need, breakfast is great, the pool and SPA are top notch. Located in a nice quiet area close to the airport, near Al-Mazar Mall and not very far from Al-Medina. I highly regard and recommend this hotel. Thanks to the lovely people of Morocco.

Saad Sualeh

From the moment I stepped in, I felt like I was home! Riad Nasreen exceeded my expectations in every way. The staff were warm, welcoming, and went above and beyond to ensure my comfort. The room was cozy, clean, and well-appointed, with every amenity I needed. What truly impressed me was the attention to detail and the personal touches that made my stay feel truly special. The breakfast was a lovely everyday and the lunch and dinner were superb. The wonderful staff always made me feel pampered and took care of all needs. The location was perfect, with easy access to many nearby attractions. But honestly, I was so happy in the Riad that often I didn't want to leave! If you're looking for a place to stay that feels like a home away from home, look no further. I can't wait to return and experience it again. Thank you to the entire team for an unforgettable stay!"

Syed Saad Sualeh

We had our first experience of Marrakech this summer while staying at Riad Nasreen. Riad Nasreen is beautiful, traditional and spectacular with a very authentic Moroccan vibe. The staff was wonderful, helpful, friendly and attentive to all of our needs. They are very welcoming and gave special attention to our 7 years old daughter. The location is great as it is in the old town near many attractions. The food was authentic and flavorful. The breakfast was amazing and so was the dinner. The roof terrace is a lovely place to relax with a nice seating area. We thoroughly enjoyed our stay and will be coming back very soon.

Raghad Al-Dojaily

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to major attractions. Special thanks to Khalid, Habib, Ghita and Khalid for makes our stay memorable 🥰

Robert Catherall

Lovely stay at Riad Nasreen. The staff were lovely especially the night manager Khalid. Our room(s!) for our family of four were lovely and spacious. The Riad is in a great location and is calm and tranquil.

Valentina Tessaro

An exceptional experience. We felt great right from the start, and we were welcomed as if it were our own home. The rooms are in typical Moroccan style, which makes the stay even more charming. The staff is very kind and always available, the breakfast is delicious and plentiful. The Riad is located in a very quiet area and is just minutes away from the Souk. I can only recommend this spectacular place.

Shelley Kimber-Smith

A stunning hotel just a short walk from the Medina. The rooms are spacious, impeccably clean, and well-maintained. The food was exceptional—we dined multiple times at the Italian restaurant and enjoyed both the lunch and breakfast buffets, which offered a fantastic variety of fresh, flavorful dishes. The heated pool was perfect, with plenty of loungers available around all three pools. The gardens are beautifully maintained, creating a peaceful atmosphere. I indulged in a spa treatment on our last day, and it was hands down the best massage I’ve ever had, with very reasonable pricing. Every staff member we encountered was warm, courteous, and eager to assist. We can't wait to return in October!

Rachel Wilkinson

Huge bed. The staff are all welcoming. The pool was nice and the garden very pretty. The food was mainly good. For a 5 star hotel however is didn't have what we expect. Some things seem a bit old and could be replaced. We only had one dressing gown and one cup in the room. The toilet floor was not clean and there was a lot of debris around window.

Gretchen Gaede

Lovely hotel with beautiful grounds. They have a superb pool and several restaurants. The service is excellent and the location is excellent for visiting mutile parts of Marrakech. Much is walkable, but cabs are plentiful and affordable. You can get to most parts of town for €5 or less.

Alex Osborne

The rooms are beautiful and the beds are really comfy. Great selection at breakfast and cocktails are nice. Plenty of sun loungers and the pools were clean. Be aware this is a massive hotel complex so service isn’t as personalised as other smaller places in Marrakesh

Mohammed Belmahi

My family and I spent seven fantastic nights at the Kenzi Rose Garden hotel in Marrakech during the Easter period. The service was fine. The staff is professional and very kind especially with children. Food is good. The Chef at the Italian restaurant is outstanding. He received international awards. Free Moroccan mint tea is available anytime at the lobby, made by Naïma, the best tea maker in Marrakech. Mohammed Belmahi

Amaya Castillo

The hotel was fantastic! The entertainment staff were incredibly friendly and welcoming, always ensuring we had a fun time. They went above and beyond to make our stay memorable. The food was also amazing, especially the traditional dishes which tasted fantastic. Highly recommend this hotel!

Samuel Castro

I recently stayed at this resort in Morocco and honestly... everything was absolutely incredible. From the moment we arrived, the staff made us feel so welcome and taken care of. The rooms were spotless, comfortable, and beautifully decorated - with attention to every little detail. The food was delicious and varied, with something new to try every day. What really stood out to us was the amazing entertainment team. They brought energy, joy, and fun to every moment - from morning activities to evening shows. You could tell they genuinely love what they do, and it made all the difference in our experience. The pool, the beach, the atmosphere... it all felt like a dream. We left with smiles, new memories, and a strong desire to come back. Highly recommend to anyone looking for a mix of relaxation, fun, and Moroccan charm!

Chloe Davenport

I spent a great time with my boyfriend here. It’s really good. The hotel is beautiful. The entertainment team are so friendly and interactive! The food has a good variety, the restaurant is lovely, the dance floor and the shows here are really nice. There are lots of activities to be involved in. The volleyball time with our friend Happiness is really good. Thanks to all the entertainment team. We spend a good time here and I recommend this hotel for families and couples.

alex curzon

I recently stayed at Sol Oasis Marrakech for my 18th birthday, and it was absolutely amazing! From the moment I arrived, I was made to feel so special. The staff went above and beyond to make my birthday unforgettable ,everyone was so welcoming, friendly, and genuinely caring. The atmosphere around the hotel was beautiful, and I loved every moment spent there. It was the perfect place to celebrate such an important milestone. I would definitely love to go back and experience it all over again. Special mention to the entertainment team (Nouha, Magic , Mike …) Thank you to the wonderful team at Sol Oasis for making my trip so memorable!

Briony Forrest

A beautiful holiday. I really love this place. The restaurant is amazing. The staff the service outstanding. And animation also so great I love the people here the shows are amazing, the foam party is very fun. The bar is also really good, good selection of cocktails The swimming pool is clean lots of things to do for the entertainment team makes our holiday happy and thanks for happiness too 😊

Sophie Mason

I had a fantastic time at the Be Live Experience Marrakech! From the moment we arrived, the warm welcome from the staff made us feel right at home. The hotel is beautiful, clean, and well-maintained, with spacious rooms and lovely Moroccan decor. The entertainment team was full of energy and kept the atmosphere lively day and night with shows, games, and fun activities for both kids and adults. The kids club was a big highlight — the little ones were always excited to go, and the staff there were incredibly kind and caring. The restaurant offered a great variety of delicious Moroccan and international dishes. Every meal felt like a new experience, and the service was always top-notch. Special shout-out to the bar team for their friendly service and great drinks!

Young M

The entertainment team was fantastic, with daily activities and shows that kept everyone engaged and entertained. From live music to dance performances, there was always something going on. The restaurant served delicious meals with a great selection of local and international dishes. The breakfast buffet was amazing, with plenty of options to start the day off right. The rooms were comfortable and stylishly decorated, with all the amenities I needed for a relaxing stay. The staff was friendly and helpful, always willing to lend a hand. Overall, I had a wonderful time at Hotel Be Live Experience Marrakech and would highly recommend it to anyone looking for a great stay in Marrakech! 5/5 stars."

Puck Veeze

Our stay at Be Live Experience Marrakech was amazing, and the main reason for that was the incredible animation team! From the very first day, they brought so much energy, positivity, and fun into every moment of our holiday. A special shout-out to all the staff and the animation team!!! The daily activities were diverse and fun for all ages – water aerobics, dance, games, and more. And the evening shows? Just wow! You could see the passion and effort they put into every performance. They created such a lively, warm, and unforgettable atmosphere. The animation team truly made our vacation special. Thank you all for the memories, the laughs, and the great moments. Be Live Experience Marrakech is incredibly lucky to have such a talented and passionate team. We’ll definitely be back!

Christine Baker

We stayed here for a week for a family holiday and it’s been a pleasant experience. All the staff were friendly and helpful, pool was perfect for children, entertainment team went above and beyond to engage with everyone, there was a good variety of food, restaurant was good. There was free shuttle to town which was handy. Only downside was that poolside bar only offered certain food at certain times so we would need to order pizzas and pasta ahead of time for our daughter for food during the day. It would be even better if all food is available at all times. But overall it was a great hotel for a family holiday in Marrakech.

Joshua Philip

A Memorable Stay at Be Live Experience Marrakech! I recently had the pleasure of staying at Be Live Experience Marrakech, and I can confidently say it exceeded my expectations. From the moment I arrived, the hospitality was warm and welcoming. The staff went out of their way to ensure a smooth and enjoyable experience. The rooms were spacious, clean, and beautifully decorated in a modern Moroccan style. I especially appreciated the comfortable beds and the lovely views of the Atlas Mountains from the balcony. The all-inclusive dining was a standout—delicious Moroccan and international dishes, with plenty of variety and fresh ingredients. The pool area was relaxing, and the entertainment staff kept the energy up without being overwhelming.

EG

We had a very pleasant stay at the Savoy Hotel in Marrakesh. The location is excellent—close to the Menara Mall and just a short drive from the Medina. The hotel grounds are beautiful, with lovely pools, spacious common areas, and a relaxing atmosphere. Our room was clean, comfortable, and had a nice view of the pool area. The breakfast buffet was generous and varied, with both local and international options. Most of the staff were helpful and professional, especially the housekeeping and front desk teams. However, we did encounter a bit of confusion with the concierge desk. We asked about taxi prices several times during our stay, and each person gave us a different answer—sometimes quite far apart. This inconsistency made it difficult to know what to expect and left us feeling a bit uncertain when arranging transportation. It would be helpful if they had more standardized information or clearer communication regarding this. Overall, though, we enjoyed our time at the Savoy. It offers a luxurious setting with great amenities, and with just a bit more attention to service details, it could easily be a 5-star experience.

Hamza

I had a very pleasant stay at the hotel. The room was clean, comfortable, and well-designed — perfect for relaxing after a long day. The pool area was also a highlight: clean, spacious, and great for both swimming and relaxing. The gym was impressive — well-equipped and very clean. A special mention goes to Coach Jawad, who was professional, respectful, and truly passionate about helping guests with their fitness goals. His coaching was excellent and made my workouts much more effective and enjoyable. I would definitely recommend this hotel, especially for anyone who enjoys good facilities and great fitness support!

Rafael Savva

More like a S-avoid Hotel… Where do we begin with this one. Our flight was first delayed for two hours due to air control strikes. We let the hotel know about our late arrival, and whether there will be anything for food there. No response. Our flight was eventually cancelled, and there was no way of reaching to the hotel due to flight unavailability over the next few days, which were the days we scheduled our stay with the hotel. We contacted the hotel for a potential change of date or refund (even if it means them charging us for the first day -we would be happy with that) due to unforeseen circumstances beyond our control. They told us to contact booking.com on this, after first being very dismissive about this, as if we were annoying them. That we did, and booking.com raised an issue to waive cancellation fees equal to our stay due to unforeseen circumstances outside of our control. No response back, twice. We called the hotel the next day. They said they got nothing from booking.com (a lie - we have confirmation indicating this), and were adamant that essentially they would neither change our dates nor get a refund for our stay that we never got. On top of that, they were charging us an extra amount for no-show and cancellation. And all that while the staff on the phone was rude, dismissive and uninterested in helping out. They kept referring to their policy, but their policy does not say anything about cancellations due to circumstances that essentially are beyond of the control of both ends. We understand that what caused us not getting to the hotel and enjoy our stay is not the hotel’s fault, but so is not ours. Punishing us by taking our money without staying there based on alleging a policy that does not cover this instance is simply implausible. As for the rudeness of staff, this is something picked up by others in other reviews. We took action to dispute the amount.

Sarah Bassiri

Large hotel a bit off from the center and tourist attractions. However connected to a shopping mall and the stylish Hivernage night life area within walking distance. The hotel has a very generous lobby and pool area. Rooms are clean and of a good standard. Breakfast is very good. What I missed was a bit more friendliness, heart and soul. Staff was slow and mostly only doing the minimum. But may be this was only my personal perception as nobody else from my group was mentioning this.

F Karim (IceKarim)

First the positives - hotel was in a good location and a short trip from the airport. Hotel lobby is nice and impressive and the pool area was well done. Popped in the indoor kids pool a few times with my son which was a great temperature and just the right depth for a toddler. We stayed in a suite which was a great size and the spare bed was also very comfortable. Now the negatives hotel rooms are quite dated and could do with refurbishment, I also found the room to be quite dark and whilst there are lights dotted around the room not all of them worked and there is no central lighting control. The curtain in the bedroom was partially hanging off the rails when I first arrived, I had maintenance try to fix it but it just fell off again after 1 day. When the balcony door is open the room door slams due to the breeze and paint falls off the walls all around the suite. The shower head failed after 1 day and needed replacement. The room had 2 sinks but only 1 of them had hot water. The bathtub has a jacuzzi function but when I turned it on small bit's came out of the jets so it's not been cleaned. There was no air conditioning, apparently the forced air system can only output heat at this time of year (late March) which meant we were sweating all night long. I asked the staff in the main restaurant for a small pot of milk but their only response was go call room service even though they could have helped then and there.

Graham Gibbs

This does not feel like a five star hotel. I was woken up because of subpar service at 2AM two nights in a row. The first night, another guest was banging on the front door to be let in for what must have been five minutes, calling the front desk multiple times which I could hear from my room. I finally got dressed and went down to the lobby to let them in, both for their sake and mine, but by that time the attendant had returned to the front desk. I know that other Riyads nearby always have someone at the desk and security to ensure this never happens; why wouldn’t you at least take the phone with you if you are leaving the locked door unmanned you know that you have guests outside? The next morning, someone from the desk called me at 3 AM as a wake up call. When I initially booked, I was planning to leave very early so I can understand how this mistake would’ve been made. Except when I checked in, I explained to them that I was no longer leaving early like the rest of my party and in fact requested a late checkout for that same day so that I could book a spa service for that morning. They did book my spa appointments and insured I could have a late check out, but they did not cancel my wake up call. My spa service was running only a few minutes late, despite being the only guest using it, and the person behind the front desk invited me to sit in the lobby… No water, no tea; perfectly fine but not what you may expect from a five star hotel. Finally, a huge pet peeve is when I can’t use the mirror in a bathroom without bending down considerably. I’m tall but not ridiculously tall (6’3” / 191cm) and the mirror in the bathroom did not even reach my shoulders! For some bizarre reason it was just a strip of mirror above the sink and then wall above it. The staff was very friendly, and seemed genuinely kind, but often seemed rushed like they were trying to juggle too many things or guests at once.

Edward Tse

The room was big and clean. The staff at the restaurant were friendly and helpful. However, the services at the front desk were pretty average if I compare with other Moroccan riads. The room was badly maintained; the towels were ragged, the hinge on the hair dryer was broken and the couch was falling apart. This is not something I expected from a five stars riad.

Sammi M

This Riad is in a very safe part of the old Medina. Staff are WONDERFUL! Very kind, super helpful, and all of their Recommendations were a 10/10! This Riad/ hotel is VERY clean. The breakfast as well, is excellent for Moroccan standards. Fresh fruit, order from a list of Omlettes, coffee and fresh orange juice, pancakes and the list goes on. Fun Rooftop patio. Great for Groups too. 👏👏👍👍😊😊🇲🇦

Jon_ C

We spent 2 nights at Riad Nashira right before the end of the year. Overall...great service, nice facilities. The staff provided outstanding service from our arrival to departure. I'm not sure if I'd consider the riad a 5-star facility, but the courtyards and rooftop lounge are nicely decorated and well equipped. Our room was nice...comfortable bed, good water pressure for shower, etc. The only issue we had was the noise...stone walls and no soundproofing made it hard to sleep. The riad's located within a few minutes walk to the souks and easy walking distance to the major sites within the Medina.

Timijanel Boyd Odom, J.D.

This place is absolutely beautiful. It is quaint, intimate, romantic and sexy. The historic building is everything expected. The staff are exceptional! Friendly, thoughtful and caring. You feel like your a guest in your families home. I cannot find all of the adjectives and emotions experienced. For me the absolute awesome part is staying within the actual neighborhood amongst the residence. They were all welcoming during our walks through the community to the main square.

AGNES MAYI MATIP

I had a truly wonderful stay at the hotel. The room was comfortable and clean, and the staff were friendly and helpful throughout my visit. One of the highlights of my stay was the breakfast — it was absolutely fantastic, with a great variety of fresh and delicious options. It really made each morning special. I would definitely recommend this hotel and look forward to coming back in the future.

Francesca bown-wilson

The room was spacious, a bit unkempt but good for a couple, the balcony is a ‘one in one out’ situation. Any help from the hotel staff was absent at all times. I’d booked ‘full board’ I still have no idea what that was… apart from an occasional mediocre buffet. This won’t be your worst stay but will be the money you’d wish you’d spent elsewhere in Marrakesh….

ilea mathis

Absolutely lovely hotel. Great service thoughout. Clean. Well maintained. Breakfast is phenomenal and selections of food abound. I had breakfast with several peacocks every morning of my stay. There is a lovely tea/coffee shop inside the hotel that has an excellent selection of gourmet treats including high end packages teas and coffee. The pool area is absolutely spectacular with showers, cabanas, bars, and several pools to suit your tastes. Rooms are well appointed (iron is in the room. My room had an adorable small balcony which I enjoyed every morning and evening to listen to the passive sounds of the city. No worries about noise. I slept well and in reasonable quiet in my cozy bed. I would stay here again and am now eager to visit other Movenpick properties thanks to this visit.

Noura Altuwijri

I had a really great experience at this hotel! The staff were kind, professional, and always willing to help. I want to give a special thanks to Sami, the chef, and Khadija for their outstanding hospitality. Sami was friendly and respectful every time we spoke, and you could tell he takes pride in his role at the hotel. Khadija was also incredibly welcoming and made sure I felt comfortable during my stay. Both of them made a lasting impression on me, and I truly appreciated their kindness. Highly recommend this hotel — the people make all the difference!

ليكسي

I had a wonderful experience staying at this hotel. The service was excellent, and two people in particular made my stay extra special — Sami and Khadija. Sami, the chef, was amazing. Not only was the food absolutely delicious, but he also took the time to make sure everything was prepared to perfection. You can tell he truly cares about his work and the guests. His passion for cooking shows in every dish he makes! Khadija was so kind and welcoming. She always greeted me with a warm smile and made sure I had everything I needed. Her attention to detail and friendly attitude made me feel right at home. Both of them went above and beyond, and I’m really thankful for their hospitality. I’ll definitely be coming back!

Angélica Pedraza

The place is beautiful, the rooms are truly very comfortable, spacious, and equipped with all amenities. I came for a business trip—the facilities are perfect for large-scale events, with great sound and unbeatable service. Breakfasts are very good with plenty of options. Lunch and dinner may fall short when it comes to vegetarian choices. The service and staff are an outstanding!

Bilash Patel

What a lovely gem of a hotel in Marrakesh! We stayed in the villa and it was beautiful and spacious. The swimming and seating around our private pool was adding extra luxury. Food was amazing, great selection that suit different dietary requirements. Staff were helpful, attentive and polite.

Anouchka Bala

The Royal Palm Marrakech clearly places customer service and guest experience at the heart of its offer. Staff were consistently warm, transparent, and generous with their advice, which made our stay truly enjoyable. We dined in-house four nights in a row, trying all the restaurants. Service was excellent across the board. While the variety is appreciated, some menu items could be elevated - in particular, the sushi and tempura didn’t quite meet the standard we’re used to in cities like London or Paris. The Moroccan restaurant was a standout, and the breakfast/brunch buffet was a highlight as well. That said, at this price point, additional à la carte or lighter breakfast options would be welcome. Given the high temperatures during our stay, I would recommend offering complimentary infused water throughout the property, which would be a thoughtful and refreshing touch. We did appreciate the provision of bottled water via room service throughout our stay. The view from our room - overlooking the golf course and Atlas Mountains - was breathtaking and added to the sense of escape. One small point to flag: the €65 charge for the hotel’s airport transfer felt steep, especially when compared to local private, air-conditioned transport which is typically €20, including luggage. Overall, a memorable and high-end stay with a few opportunities to refine the guest experience even further.

Hazel

Loved every part of this elegant and serene resort. Our room was huge, well laid out and comfortable. The grounds are beautifully landscaped thanks to the hardworking landscaping team. Breakfast buffet had a huge variety, special shout out for the amazing pastry team, all your pastries and breads were wonderful every day. Also loved the msemen of every variety, and the house green juice. The fitness centre is large and well equipped, with a gym and studio, heated swimming pool, table tennis, four tennis courts and two padel courts. Had a wonderful stay and only wish we could have stayed longer and had time to try the spa.

Joanna Bochen

I had a wonderful stay here for my birthday in March 2024. The hotel is absolutely beautiful, with a stunning oriental atmosphere. The staff was incredibly kind and helpful, making my experience even more special. The food was amazing, and I especially enjoyed the belly dancer show during dinner—such a unique and entertaining touch! The pools and gym were fantastic, adding to the overall experience. I highly recommend this hotel!

Manessa Laurant

Our stay at this hotel has been nothing short of exceptional. From the moment we arrived, we were welcomed with genuine warmth and outstanding service. The rooms are beautifully maintained, comfortable, and offer a perfect retreat after a day of exploring. A special and heartfelt thank you goes to the reception teams especially the Guest Relations your attentiveness, care, and dedication truly enhanced our entire experience you made everything smoother and more memorable. We’re incredibly grateful and will definitely be returning. Highly recommend this hotel to anyone seeking impeccable hospitality and comfort thank you all.

Emily Dakin

First of all Loved Morocco!!!! The location of the hotel isn’t too bad either. When we arrived at the hotel at 10am we checked in at the hotel only to be told by the receptionist they didn’t have our booking. They gave us a drink and told us to sit in the lobby for 2 hrs whilst they tried to sort out our room. They didn’t once come up to us to keep us informed. Eventually when they did come up to me they told me they needed Love Holidays to confirm my booking even though I had it in writing. This was not a good start to my holiday. Once this was sorted we was given our All Inclusive Bands only to find out we were not actually All inclusive . You had to pay for drinks after 11pm in the main bar and the pool bar outside if you didn’t book your trip from the travel provider Framme you were not deemed All Inclusive. The food was terrible, they do not cater for UK people or children. We had to eat out a few times just so we could eat otherwise we would starve and we are not fussy at all. The rooms are outdated and need a lot of work as does the hotel. One day we were sunbathing round the pool and they decided the use a petrol chainsaw to cut down trees, petrol fumes were round the whole pool for the day causing a layer of fog. There were families round this pool all day just caused an awful smell and headaches we even complained to the manager and they eventually stopped. They have no shower rooms if you have late check out so it’s worth paying to have your room later it’s about £40

Marc

The hotel has a great energy with loads of entertainment. The breakfast and aquapark are perfect. I would only consider to maintain it a bit better and the AC units are a bit weak.

Tom Clarke

A cheap all-inclusive was what we got! (August 2024) Firstly, the hotel itself looks gorgeous, and the rooms were nice and clean, but that unfortunately is where the compliments end, Day 3 of our trip and I found a WHOLE ZIP-TIE in the dessert from the lunch buffet. The manager did seem very concerned by this after we had shown him, though all we got for compensation was a fruit basket and a bottle wine (all of which was already included in our all-inclusive stay) and the ability to make multiple bookings at the a la carte restaurants. Which brings us onto our next issue, there seemed to be a lot of confusion with many guests about the hotel restaurants. You are only able to book them ONCE per stay, which was not made clear when booking. This was very disappointing as the food there is at a much higher standard than the main buffet restaurant. The service in general was very poor. Staff at the poolside bars were quite rude and inattentive, often seen on their phones or just chatting while a line of guests would be waiting to be served. Lifeguards by the pool were seen off to the side chatting to young female guests instead of doing their jobs, a little girl got hurt by the pool during our stay and there were no lifeguards present to immediately help. As well as the hotel guest relations not being very helpful, she spoke very little English which is surprising for guest relations, as the hotel is advertised as a destination for English tourists. In fact, English was not spoken by the majority of the staff, which meant that many of the rules of the hotel was not explained properly, leaving many of the guests confused (e.g. we had difficulty obtaining bottles of water outside of meal times) The holiday was fairly cheap so we weren’t expecting amazing service, but this was far below our expectations and we were left very disappointed.

Rich

Very interesting hotel, there are some real positives and some real negatives from my stay for a week here. Positives first, good for kids with the water park, super entertainment team that always smile and always put in the effort, spa great, enjoyed playing Bowles and pool was good if not in need of a few repairs. Very French orientated. The negatives, the staff in the outside bar were really a complete disgrace, frankly rude nearly every time, grumpy and thoroughly miserable experience, the manager seemed to lead the rudeness and the staff followed suit. The serving staff in the restaurant were good and efficient, the food was very same same and not a great choice. Some of the staff (chefs) were equally as rude as the bar staff, refused to cook me an omelette even though that was the only good option for a diabetic. The guy cooking the fish was miserable and was rude as I asked for fish then the stir fry and not the other way round. There is a serious lack of customer service, the man on the currency exchange told me to go away and come back in 5 minutes as he was busy, despite no one else to be seen. Would not go back even for free of charge.

Natasha

Such a warm welcome and the sense of walking into a family Riad, with its traditional decor, ambience and hospitality, Riad Christina captured our hearts from the moment we arrived😊😊 Simo took care of us like we were part of his family, check in was so simple and he even helped to arrange transport for a surprise my partner had booked by driving us there himself! I was also able to practice my Darija with Simo who was so patient with my pronunciation 😃 The room was warm, well lit and beautifully decorated and furnished with a well appointed bathroom. The bed was so comfortable we were asleep as soon as our heads touched the pillow - sweet dreams Moroccan style 😴 A traditional hearty Moroccan breakfast served in the reception area really set us up and we were so sad to leave this hidden jewel nestled in the heart of the medina as we continued our Moroccan adventure. Thank you to all the wonderful team at Riad Christina from both of us ❤️❤️ There are not enough stars in the sky to rate your beautiful home and hospitality ✨🇲🇦 BssHa 🙏🏽

Marius Mihaila

We stayed at Road Christina for 4 nights and the staff were very helpful and accommodating. Even though Marrakesh can be very busy and a bit crazy, the accomodation was our place where we could relax. I would recommend this place and the activities they recommend. We went to Ourika valley and it was a lovely day trip. It was nice to go somewhere where wasn't too busy. On the way we stopped to look at pottery being made and we could buy some if we wanted. We also stopped in an argan oil shop and we got to try different oils to eat and cream and oils for our skin.

Mairead Cuk

We had a wonderful 4 night stay at Riad Christina , a few minutes from the medina.Samo gave us plenty of useful information and a map to help us navigate the city . The rooms were tastefully decorated Moroccan style, the bed super comfortable, breakfast was served on the terrace by Ayman that set you up for the day.We had dinner on the terrace the first evening at a time that suited us which was delicious .All the staff were incredibly happy, friendly and helpful.We went to Ourika valley with Hassan and had such a great fun day🤗.Ismael drove us to the desert for our camel ride and show and took us the the airport on our last day. What a marvellous team. Also a big thank you to the lovely ladies and apologies for not knowing your names❤️. Would definitely recommend staying here and I know I will return 🥰

Cristina Memet

Was our first time in Marrakech and this Riad was best choice we made. Staff was very friendly and welcoming, gave us great tips on how to navigate in the city and it's a short walk to the main square. Room was clean and tidy with a good air conditioning. Me and my friends we had amazing nights relaxing at their lovely terrace. They have a good selection of drinks (alcoholic and non alcoholic) and food, shisha it's also available. I highly recommend this place for someone visiting the city.

Ana Miranda

I'm so glad we chosen to stay in Riad Christina. Staff was very friendly and welcoming from the very start. Room was spacious, clean and situated in a relatively quiet street. We spent our nights in their amazing terrace, talking and drinking tea. They also have a variety of other drinks, including alcohol (wine, beer). For those who like to smoke or want to try shisha it is also available. We meet some great people and will definitely come back for another visit!