Marrakech

d paton

Beautiful grounds,exceptional views of the mountains on a clear day. Big apartments. Lots of swimming pools and water features, very green. Very safe with security gates and plenty old boys discretely positioned to keep an eye on things. The excursion team is exceptionally helpful. I would advise to use them as opposed to going it alone (outside the hotel it's not so safe) . The food is the best I've had at an all inclusive. It's princeply geared towards the French but English is also spoken. This is good because the French choose to argue about a lack of bread ,ignoring all the mutton, back legs of beef and giant turkey 🍗 legs on offer. The entertainment team are very hard working and do a lot of chatting with guests and dancing with grandmother's and grandchildren during the live entertainment. The bar staff are good, the groundsmen and army of cleaners and cooks are also brilliant. The whole team is a credit to the King of Morocco and the generation he has brought up. The workers at Valeria Dar Atlas Hotel all show the best side of the Moroccan people regardless of their role. The establishment is a credit to Morocco and how Morocco presents itself to the outside world.

Paulette Hakeem (Pj)

The weather was hot by day and cold by night, stayed here at the end of February beginning of March. First trip to Morocco great value for money hotel everything wasn't perfect but for the price I paid it was amazing budget-friendly hotel. The first room was too far for my daughter to walk. Requested another room it was perfect, the decor was nicer, the shower tray was not cracked and the shower was tiled. Nice hotel loved 😍 the food especially the outside grill fresh shish kebabs and grilled chicken with beautiful pizza, fresh salads and chips. Inside the food was great lentils local dishes, ice cream and the cakes were nice too. The entertainment team were engaging and made the stay really really nice The live band was outstanding. Shows every night discotheque for those who like a good dance which I do. I don't drink so I did not have to endure the long queue to get alcoholic drinks. I had just a great holiday a great place to go chill The grounds are well kept and there is a little pond at one end of the property😎

Shaun Roberts

All in all, an amazing hotel! Staff can't do enough for you. They go above and beyond to make your holiday and leave you with special memories. The entertainment team were brilliant and so good with people and their dancing in the evening was spectacular! Restaurant served good food, always plenty of choice for everyone! The waiters and chefs always on hand to answer any questions.

Patrycja Składowska

We had really nice stay there. Room was clean and comfortable. There is lots of activities available in the hotel. In the case of bad weather there is indoor pool available. Really good food, we enjoyed. The hotel is situated around 30 mins drive from Marrakesh centre and they provide own bus transport.

Funeral_ Prinny

Just come back from a weekend at this hotel, first time in Marrakesh and it was lovely. My partner and I aren’t big drinkers so we’re happy with getting water and Pepsi max and the occasional beer, food was wonderful with a great selection everyday! The room was spacious however got a little cold in the evening and we struggled getting the heater to work- but that’s our problem! Honestly have nothing bad to say about this place for a nice relaxing all inclusive hotel. If I ever go to Marrakesh again I wouldn’t think twice about booking again and I’ve already recommended it to friends and family!

eve ross

Came for a relaxing weekend and that’s exactly what we got. Rooms spacious and comfortable. Pool areas spotless and plenty of sunbeds. Entertainment team excellent - lots of activities on throughout the day and they try to get everyone involved but don’t push if you don’t want to. Spend a lot of time playing table tennis etc. with the kids as well which I thought was great. Would definitely return

Carin Cullen

We had a fantastic time at Aqua Fun Club! The whole entertainment team are fantastic, we had great fun with them day and night. My daughter loved the mini disco + the team always made a fuss of her. Lots of pools and the water park is brilliant. Food also great. Would definitely return!

Emma Whittle

Our second time visiting Pickalbatros aqua fun club! We love it here. We came with our children ages 3 and 8 who both loved it! We can’t fault anything. The animation team have been fabulous with our us, we definitely recommend. We will 100% be returning again!

Hossein Tojjar

You all are incredible! Every member of the entertainment team is actively engaged, well-organized, hospitable, and creative. Working from 10 AM to 11 PM, they continuously come up with new ideas and games, which is truly impressive. They keep everyone entertained and eager to stay at the hotel. I will definitely recommend this hotel to all my friends! 👍💐

Peter Smith

Had an amazing stay, food was amazing, rooms where amazing. The animation staff where really good with our too young daughters. Our oldest daughter can sometimes struggle with being in new places but they made them feel at home. Big shout out to Jamal who would go above and beyond to make them my two kids happy Great say and great animation team

Chris Short

The holiday overall was fantastic no real complaints. The staff were great nothing Was too much for them. Always happy and smiling good not always to our taste but then with multiple nationalities visiting its is difficult to cater for everyone. We always managed to find something. If all else failed they do fresh baked pizza for dinner and tea.

Nicola Hair

Lovely hotel, bit remote so need taxis everywhere. Food quality is good, hot and plenty but very moroccan. Fresh made pizza and pasta which is lovely but you will queue for a while and it's limited to 1 per person. So if there are multiple people in your party, you all need to queue individually. Spa is lovely, very reasonably priced and team are very friendly. Treatments were great. Adult pool is quiet and relaxing. Friendly staff and clean hotel. Rooms were perfect and the shower is the best we have ever had in a hotel home or abroad! Great for families as plenty for the kids to do. Great stay.

Tom Greer

It was a really good hotel, with lots going on. The staff were very helpful and attentive. The weather was good especially considering it was early March during the trip and the food was good as well. The location is still very good, but quite far out the main city, great if you're happy in the hotel, but not as ideal if you want to explore. The shuttle and taxis are free/cheap so it's not end of the world.

Femi George

From the moment I arrived, the staff was warm, welcoming, and attentive, ensuring a smooth check-in and a comfortable experience throughout my stay. The resort itself is beautifully maintained, with stunning surroundings that create a peaceful and relaxing atmosphere. The rooms were spacious, clean, and well-equipped with everything needed for a comfortable stay. The amenities were top-notch, including a fantastic pool, spa, and well-maintained recreational areas. The on-site dining options were excellent, offering a great variety of delicious food and drinks. One of the highlights was the exceptional customer service—every staff member went above and beyond to make sure guests felt valued and taken care of. Whether it was housekeeping, restaurant staff, or concierge, the level of professionalism and friendliness was outstanding. Overall, this resort exceeded my expectations in every way. Whether you're looking for a relaxing getaway or an adventure-filled vacation, this place has it all.

Najat Stefka

As a mother bringing two of her teenagers alone we have had the most lovely holiday. Check in was easy and smooth our room was very clean and spacious and ready on time. My daughter has a peanut allergy and we felt safe with the main meals. We avoided all desserts as we always do on holiday. The teenagers enjoyed playing tennis and swimming in the pool. I enjoyed the selection of drinks and relaxing by the pool. We wish we could stay longer but sadly have to head home to London. I would not hesitate to recommend this hotel. Thank you for a wonderful stay.

Kirsty Gascoigne

Amazing hotel! Arrived just after midday and received our wristbands until our room was ready so we could go and enjoy the facilities. Luckily our room was ready just before 2pm and we were driven to our room with all our luggage :) Very clean spacious and comfortable room that was serviced daily. A bit loud overnight outside the rooms but that’s more a reflection on other guests returning to rooms loudly than the hotel. Waterpark was a massive hit and eventhough not all slides were on at the same time there were plenty to enjoy. Heated pool a bonus in March as although it was hot it wasn’t enough to heat pools. Really lovely atmosphere around all areas in hotel and very clean. There is a photographer that captures plenty of memories and even offers family shoots. My daughter had her own little photo shoot and had a really fun time Many food options changed for dinner times every evening with some items remaining the same. Lots of choices. The 16+ area was a great touch and the waiting staff were very friendly and attentive with cleanliness and drinks. We didn’t make the most of the evening entertainment due to eating around 19-00 and it generally starting about 21-45 so it was a long wait for shows but that’s personal preference and we were tired due to long days exploring Marrakesh. We don’t have young children so don’t really like sitting through the kids entertainment but it’s perfect for young guests ! Chilly in the evenings so if you’re visiting be sure to pack something warm.. The hotels shuttle service in to Marrakesh markets is brilliant and a very good price. Can’t fault the staff! Everyone was friendly and helpful.. can’t remember names but the lady at reception was especially helpful :) the entertainment staff/cleaners/security/bar and waiting staff all very good!

Adam Grayskull

Just got back from holiday at this location. We really enjoyed our stay here. The food was varied (and despite the moaning of other British tourists, we enjoyed that there were was Moroccan food in Morocco. Imagine that). The rooms were basic, clean and comfortable - exactly what we needed. The staff were always helpful and engaging, especially with our little one. Shout to Said who was always lovely during dinner service. Thank you. Our stay was pleasant, fun and we will definitely be back to explore more of this beautiful nation.

Ruby Beall

Family of 2 adults 4y/o daughter. We had an amazing week here, it was clean, there was lots to do. The food was lovely and different each meal time, plus there were bar side snacks available in the afternoon. The pools are clean and the rooms are well maintained by the staff throughout the stay. The animation team are really fun and super good for the kids, they put on lots of family fun shows and entertainment every evening! We loved the aqua park and the heated pool was great for everyone. Would love to return.

Toni Moore

Had an amazing stay at this hotel Rooms are very clean and tidied ever day Food is great and always a lovely variety each day. Staff are so helpful.. And the animation team are just incredible.. They go above and beyond to make your stay enjoyable.. we had foam party, dancing shows.. they were great with us and really looked after our boy at kids club. We’ve had the best time away

Haley Easton

My second on morrocco at this hotel and it had been an absolutely amazing time. The staff at the kids club we're amazing with the kids. And have been the other time that I had come. The rooms were spacious and cleaned daily, the restaurants food had a large variety and were cooked to near perfection. I have never wanted to come back to a place as much as this.

sayedullah yaqubi

Extremely Disappointing Experience – Poor Service and Unacceptable Treatment I feel compelled to share my deeply frustrating experience at this so-called 5-star resort, as I have received no response to my previous complaint, and I believe the owners need to be made aware of the situation. Upon arrival, I was met with shockingly poor service. Despite being promised by the duty manager that my card would not be charged in advance, I found my card was debited anyway. Instead of assisting us in resolving the issue, the staff made no effort to find a solution and, unbelievably, suggested that we pay for another room. This was not only unprofessional but completely unacceptable. To make matters worse, this ruined what was supposed to be the most special night of our lives—our wedding night. The staff’s handling of the situation was completely unhelpful and, frankly, disrespectful. To top it off, I even received threats from staff members, which is absolutely appalling for any business, let alone a so-called luxury resort. The lack of communication and follow-up after I raised this complaint only adds to the distress. It’s incredibly frustrating that such a high-end establishment can treat guests this way without any consideration for their well-being or the importance of the occasion. I am urging the owners to take action and address this situation, as it seems the staff are not equipped or willing to resolve issues in a professional manner. This experience has been nothing short of a nightmare, and I would highly advise anyone considering staying here to think twice.

Sylvette Francis

Excellent hotel. Staff were very accommodating, always happy to assist. Room service was amazing. Food just incredible. The Entertainment team (especially Mimi & Mourad) were brilliant. Would definitely recommend. 5 Star service.

Andrea Crammond

Had an amazing experience at this hotel. The buffet was delicious and the staff were always so polite. Loved the entertainment during the day and night especially Mimi who always made sure we were taken care from zumba to dancing at night. Would highly recommend.

Lee Davies

Hotel and staff were fantastic. Really enjoyed our stay at the hotel. Staff couldn’t do enough for us. Food was fantastic and freshly cooked at meal time. The heated pool was brilliant as we went in February when it was cooler weather. In the summer I’d imagine the main pool would be fine. The pool was clean and poolside too. The hotel room was always clean and made fresh by the cleaners. The aqua park was enjoyed by the kids. I would recommend this hotel and we would definitely stay here again. Khalil and the rest of the animation team made the kids stay very enjoyable and were super friendly.

Agata Bak

Nice place but the staff is the best. High quality and service on high level. Food very good and clean. People are professional! Mimi and Riski was so friendly and you will never get bored ! The barman at the bar Faisal is the best too ! Definitely will come back !

Roos M

We just got back home after spending eight days at this hotel. The staff is very friendly, and the hotel is cleaned thoroughly every day, including the rooms. We traveled with a baby, and everyone was so sweet to him. The food is what you’d expect from an all-inclusive hotel, with the only real disappointment being the afternoon snack—leftovers from breakfast and lunch that were very dry. Other than that, we enjoyed the meals. The rooms are noisy so make sure to bring your earplugs. The hotel is about a 30-minute drive from the center of Marrakech, and a shuttle service is available for a fee. However, what we found really frustrating was the extremely loud music, played multiple times a day but especially in the evening between 7 PM and 11 PM. Our windows were literally shaking, even though our room was quite far from the main area. We reported this twice to the reception, but nothing was really done about it. We’ve never experienced such loud entertainment at a hotel before. Had we known this in advance, we wouldn’t have booked here. The music around the pool is also very loud, so if you decide to stay here, make sure to book a room far from the main building. What we don’t understand is why a family-oriented hotel would have music at such an extreme volume. It really took away from the relaxing atmosphere we were expecting.

Jahzi Ider

Upon arrival, remember to have your service charge of 100 DA in cash. Something I feel should have been told to us beforehand. The hotel looked lovely they really got into the festivities. We had some issues with our room having to be moved twice, but they really did sort it out, and the room we were given was great. Any issues we had were sorted out. Food is a little repetitive and traditional. The staff was very friendly and helpful. A nice place. At the time of the year, the nights were cold, and the days were hot. They catered for the children putting on lost of entertainment.

Lee Tague

Nice hotel and the staff were great. But the food wasn’t the best for all inclusive we seen the same food a lot were only there 7 days. And because of location you were looking at 30mins to the nearest restaurant in the city. Rooms were very clean though. Reception staff were great and their own spa was amazing too!

Evi Dolega-Ossowski

We stayed for a week, some positives: - Food was much nicer than expected for an all inclusive. The tagines were particularly flavoursome and there were always lots of options. - The staff were friendly and helpful. - The pool area was spacious, lots of options to swim in different pools and sun-beds were always available. - The room was clean. - The valentines days special food and entertainment made the day feel fun and special - even handing out roses to everyone! - There is a shuttle into the town. Some negatives: - My spa massage was over 20 mins late, didn’t last the full hour I paid for and was not the standard I would have expected as it was a full body but the masseuse largely massaged my head… - The shower in the room was broken but was usable. - The evening entertainment was sometimes a bit loud, with children’s songs being played up until 9pm when we would have wanted a quieter dinner. Overall we really enjoyed our stay and would definitely return again - it was good value for money!

robert jones

What's a beauty of place. This hotel is lovely. The staff as a whole couldn't do enough for you, yes you have a few walking around not saying much but the others make up for that. Food is nice especially if you eat their food. For the price we paid I think this hotel can only be described as hidden gem.

Tom Hallett

It was simply not a 5* experience. The place itself was fine but 1) the garden view rooms had no garden and were on en extremely busy road 2) service was very poor and unhelpful. They were not proactive at all and getting basics like water and coffee were hard work. 3) the food choice was limited and of basic quality. 4) the meals outside of the buffet were very poor and- particularly Moroccan night. Italian was a bit better. 5) everything was at a price. If you want to pay paddle you were charged 40 pounds an hour as an example. If you wanted a drink outside the limited menu, it was overpriced. If you wanted to play pool, you had to pay. 6) the bar was poor. It is definitely not a place to go for a couples holiday. Maybe a golf trip but it is effectively a 3 star hotel. It was a shame as adult only hotels seem tricky to find.

Gaurav Batra

We had a fantastic stay at Jaal Riad Resort! The property is brand new and offers true 5-star amenities, making it a luxurious and comfortable place to stay. The staff was incredibly courteous and always ready to help, which made our experience even better. The buffet had a wide variety of options, and while the choices were great, they did become a bit repetitive over a longer stay. That said, the quality of the food was excellent. The spa area is a must-try—absolutely relaxing and well worth it! The location is also convenient, with a taxi stand right outside. It takes only 8-10 minutes to reach the main Medina square, making it easy to explore the city. Overall, Jaal Riad Resort is a great choice for a luxurious and relaxing stay in Marrakech. Highly recommended!

hicham benani

My experience at Jaal Riad Resort was outstanding. From the warm and professional staff to the beautifully designed riad-style architecture, everything was perfect. The rooms were spacious and well-equipped, the dining was exceptional, and the pool area was a true oasis. The spa services added to the overall relaxation. A special thanks to Badr for his exceptional service and attentiveness—he truly made my stay even more enjoyable. A perfect blend of luxury, comfort, and top-tier hospitality—highly recommended! I will definitely return.

yassine idrami

Perfect stay! Warm welcome, spotless and comfortable room, excellent service. Delicious and varied breakfast. Everything was just perfect for an unforgettable experience. Highly recommend this hotel!

Ellie Crabbe

Lovely hotel with really friendly staff. Aimen especially was so kind and helpful. Not too far from the city centre and easy to get in with taxis. The hotel recommended trips are great too, we loved the quad biking.

amy

Positives: - our room was amazing, we were given an upgrade onto a private riad pool and it was beautiful. -other pools are great, there is also a heated one for use -cocktails included are very tasty! -animation team are good and engaging -free shuttle bus to the centre which you can book the day before Negatives - Food gets abit bland and a lot of it was undercooked such as potatoes and vegetables - Bathroom always smelt of sewage, understand this might be hard to fix but it felt off putting -You had to pay for tennis / badminton, other places this has been free to use for hotel guests

Ambiya Begum

Advertised as a 5 star hotel but we have found that it is lacking basic amenities and comforts. For starters, the rooms smell of poor sewage as a result of the piping and drainage in the bathrooms and the general decor is tired and dated. Little things like the lack of toiletries missing and having to ask for an iron. The food is abysmal, supposed to be a different cuisine each night but pretty much the same bland foods rolled out night after night. Cannot get a hot drink other than at breakfast but even then the coffee machines are broken or only serve a weak cappuccino. The service from reception staff when we called from our room was atrocious, as we were told to ‘wait I will call you back I have guests here’ on more than one occasion. Also housekeeping are incredibly slow with getting round to stuff like bringing towels or refreshing the room. The staff at the restaurant were fantastic however. The waiters and service staff were welcoming, accommodating and would regularly go the extra mile to make sure we had a comfortable meal. And lastly, the spa was also great, very welcoming and made us feel comfortable. The treatments they provided were also great. All in all, don’t think we will be back again due to the lack of basic comforts expected in a 5 star stay. Would probably look for a more comfortable stay.

Hafees Hussain

My stay at Kenzi was nothing short of exceptional. From the moment I arrived, I was greeted with warm hospitality and a level of service that made me feel truly valued. Every aspect of my stay was thoughtfully curated to ensure comfort and luxury. The dining options were outstanding. The breakfast buffet offered a wide variety of delicious options, and the staff went above and beyond to accommodate. Every team member I encountered was friendly, professional, and genuinely eager to make my stay as enjoyable as possible. Special mention to Obama/Ali. The amenities were also top-notch. Kenzi offered an experience that I will cherish for a long time. I highly recommend this hotel to anyone looking for a luxurious, memorable, and special getaway. Thank you, Kenzi, for making my stay unforgettable!

K R D

Average hotel with average rooms and an average service. All inclusive but staff seems to be frustrated when you order again and again as if they are paying from their pockets. Check-in process quite cumbersome. There are better resorts around for the same price. We were here for 4 nights and 5 days. Food options are also average, we have been to other resorts and food on all inclusive basis and food options were really really good there. A lot of options was repetitive. Entertainment team makes an effort but everything is in french (kids disco, games) and can be a little frustrating for children. Our kids lost interest pretty quick as he didn't understand a word of what was going on. Even the songs they were playing in kids disco were french, you might as well declare this as french only resort. Some of other resorts we have stayed in Marrakech has better mix of staff and entertainment.

Nahim Mohammed

Me and my wife came here for my birthday and we had a great time at this 5* star hotel. Everything was great. From service, to the food and the staff were very good. Staff were friendly (especially Oubama) and very accommodating. The food was probably one of the best food’s we have had, especially the Moroccan tea during the morning, definitely would recommend it. And the heated pool outside was top tier! Definitely would recommend coming here.

CazStechy

Have been here 3 times now same hotel, the staff are all amazing and go out of their way to help with everything. Treated like family. Entertainment fabulous every night. Food to die for and my creamy coffees on tap. Suki and all the entertainment team are what really top it all off. I’ll be back without a doubt. Love it. Thank you for everything xx

Adrian woods

We came here for a big birthday celebration and the staff and hotel couldn't have done more. Baking a cake and having all the staff sing happy birthday made my mothers day so special. All the staff are fantastic and even if you didn't leave the hotel there is so much to do there. The food is great it's has a bit of everything and always fresh.

davemckflit

The hotel is fantastic and best I’ve stayed in at Marrakesh. The rooms may be a little “tired” but they’re very clean and beds comfy. The food has been tremendous, the bars, gardens and outdoor spaces are so relaxing. All the staff constantly smiling

Catriona Condon

We had an amazing stay, the room was lovely and the food was great. The entertainment every night was very impressive, including a traditional Moroccan party. There is also a free shuttle to Marrakesh, which is very helpful! 10/10, I hope to come back again.

Oluwasola Aderibigbe

I had a fantastic time the staffs were very nice, helpful, friendly and amazing and always smiling.To talk of the food it was excellent. The entertainment was to die for . The costume were out of this world. I will make sure I out more of my colleagues to come here and I don’t want to leave but I need to get money for my next trip. Excellent service. BRAVO

Eileen Reece

We have just returned from a week at this resort and decided to post a review as we were so pleased. The the hotel and grounds were spotlessly clean as was our room which was cleaned daily. The food was first class with a huge choice each day and the staff always courteous, polite and friendly. The pool we used daily (there are two) was also spotlessly clean and all the staff very attentive; nothing was too much for them. Special mention to Emma and Mo at the pool. Also special mention to the very cheerful waiter in the bar who served drinks - with lots of energy and a big smile - whose name we didn't note. Well done Be Live!

Keith Owen Education

Great place , clean , smaller hotel which I like . Foods great , personally I prefer a smaller selection and great quality rather than catering for the masses and the quality not being great , so spot on for me . The team are always looking to make the day great and the service is always friendly. The main bar / entertainment area can get busy , it’s not huge however it adds to the atmosphere. The bar team are in their game getting drinks so great job . The Spa … Probably the best experience my wife and I have had as the treatments and the team worked hard to ensure it was an unforgettable experience!!! Keep up the great work everyone. I’d definitely come back . Location wise you’re a little way out like alot of all inclusive hotels, however the hotel puts on a great shuttle service and it’s a nice option to get away from the hustle and bustle of the city

Faye

We have just returned from this all Inclusive hotel and honestly we cannot wait to return next year! The staff genuinely seem to love their job and working there, they’re so helpful and polite and can’t do enough to ensure your stay is fantastic. The hotel has an Al a carte restaurant which we didn’t use as we found the buffet dinner very enjoyable and it had more than enough options which was cooked beautifully! The entertainment was brilliant with music for every one! The hotel is amazingly clean and smelt beautiful. Few minor issues were the bathroom, the door didn’t stay closed to the shower and the hairdryer was broken. This is so minor though and didn’t affect our stay. The pool could have been heated as it was freezing but again the weather was so beautiful and hot we enjoyed every second. We also booked through easy jet and we can’t fault them from start to finish. This was our first inclusive holiday as we usually enjoy exploring but we had 4 wonderful days relaxing and loved every second. The spa was amazing and we would highly recommend Over all we loved this hotel and we would give them 100 stars is possible! It was more than we hoped for

Harry Shores

Just returned back from be live collection hotel it was very clean and the staff was very nice especially Zizzo in the lobby bar. The entertainment was very good along with the reps Osama and Emma. Apart from the Waiter in the sports bar, he was very moody and didn’t talk when you spoke to him, he hardly smiled. Would be five stars but the waiter in the sports bar let you down.

Preeya Kapoor

We are having a fabulous stay at this hotel. All the bar, pool restaurant and reception staff are just fabulous. Just to mention Zizzo, Ahmed in the bar and Emma, Abdul and co at the pool. Sorry can't remember all the names but they are all brilliant. The food is good plenty of selection. The rooms are spacious and very clean. The evening entertainment is great too. We highly recommend this hotel.

Shaik Masood

Fantastic hotel with all friendly staff and smiling faces. On check-in, was welcomed with such sincerity, was allotted a good view room on the first floor. Located in the midst of some top restaurants and most happening places around, is also walkable distance from most historic places in the city. The food was just mediocre and slightly pricey for what it was worth. The Tajine was good, but the European dishes could be avoided.

Fabiola Tomaz

I didn't stay here. I'm writing this review because I couldn't find any recommendations for the restaurant at the Akabar Hotel. The food is excellent. The tagine with pieces of meat is very affordable and delicious. It melts in your mouth and is very juicy. We had mint tea and local Moroccan beer, both delicious. The service was very good. I highly recommend the restaurant at the Akabar Hotel.

ana moraes

Dirty rooms, hair everywhere, and lack of hygiene with food. Not allowed to bring your food and water to the rooms and then you try to buy it from them and they make it very difficult.

david tor

Not a bad hotel clean and comfortable. However they don't allow you to bring in your own food or drink you can only buy this in the hotel and take it to your room which is a bit expensive. Would need a taxi to get about from the hotels location as its a bit far out. Staff were very friendly.

Alice Moon-Star

Nice hotel with traditional mosaic elements and a cute cat in the restaurant. The room was comfortable and reasonably clean with a good bed to sleep. The bathroom needs a little help with renovation as the shower was awkward. Buffet breakfast seems great with pancakes galore and the wifi works well. Reception staff are friendly and the tarjine dish was tasty. Would recommend this place for travellers on a budget as it is a pretty reasonable place for the price paid.

Cristina Memet

Was our first time in Marrakech and this Riad was best choice we made. Staff was very friendly and welcoming, gave us great tips on how to navigate in the city and it's a short walk to the main square. Room was clean and tidy with a good air conditioning. Me and my friends we had amazing nights relaxing at their lovely terrace. They have a good selection of drinks (alcoholic and non alcoholic) and food, shisha it's also available. I highly recommend this place for someone visiting the city.

Natasha

Such a warm welcome and the sense of walking into a family Riad, with its traditional decor, ambience and hospitality, Riad Christina captured our hearts from the moment we arrived😊😊 Simo took care of us like we were part of his family, check in was so simple and he even helped to arrange transport for a surprise my partner had booked by driving us there himself! I was also able to practice my Darija with Simo who was so patient with my pronunciation 😃 The room was warm, well lit and beautifully decorated and furnished with a well appointed bathroom. The bed was so comfortable we were asleep as soon as our heads touched the pillow - sweet dreams Moroccan style 😴 A traditional hearty Moroccan breakfast served in the reception area really set us up and we were so sad to leave this hidden jewel nestled in the heart of the medina as we continued our Moroccan adventure. Thank you to all the wonderful team at Riad Christina from both of us ❤️❤️ There are not enough stars in the sky to rate your beautiful home and hospitality ✨🇲🇦 BssHa 🙏🏽

Marius Mihaila

We stayed at Road Christina for 4 nights and the staff were very helpful and accommodating. Even though Marrakesh can be very busy and a bit crazy, the accomodation was our place where we could relax. I would recommend this place and the activities they recommend. We went to Ourika valley and it was a lovely day trip. It was nice to go somewhere where wasn't too busy. On the way we stopped to look at pottery being made and we could buy some if we wanted. We also stopped in an argan oil shop and we got to try different oils to eat and cream and oils for our skin.

xxjessicaxx_o

Amazing experience. This booking was for a birthday trip and they were incredicbly accomodating of my requests and happily went above and beyond. They picked us up from theairport with a happy birthday sign, and decorated the room with flowers, real petals, candles, balloons and a personalised card. I couldn't ask for more. The amenities are so comforable and all the staff were so kind and welcoming. Located right in the middle of everything. Very close to the main market and walking distance/ very short taxi to all the main attractions. They also offer excursions which are lovely. I could not recommend this riad more. 100% worth the money

Ana Miranda

I'm so glad we chosen to stay in Riad Christina. Staff was very friendly and welcoming from the very start. Room was spacious, clean and situated in a relatively quiet street. We spent our nights in their amazing terrace, talking and drinking tea. They also have a variety of other drinks, including alcohol (wine, beer). For those who like to smoke or want to try shisha it is also available. We meet some great people and will definitely come back for another visit!

Howard Read

Excellent Riad, an oasis of calm inside the Medina. All the staff were so welcoming, friendly and helpful and we thoroughly enjoyed our stay. Our room was ideal and the continental breakfast was more than adequate. We would definitely recommend Riad Armelle to anyone looking for a place to stay in the heart of Marrakesh.

Vashali Bhatt

The property has some quirks. It looks very authentic. l had an issue with plug sockets, but the room was very nice, you can hear people talking outside the room though. What made the trip was Cici and Zaied, they are very friendly receptionists and gave very helpful tips and helped with bookings. The morning cook saved the day when out tour people didn't turn up we went on a private tour. Would definitely recommend this accommodation.

Jenny Ballard

This Riad is so beautiful. The ambience is delightful. The hostess Siham made us so welcome. Her beautiful, friendly nature made the stay so special. We had delicious authentic food. I would definitely return

Angela Newman

Cannot comment highly enough the friendliness of Cici and her male counterpart (apologies dreadful with names ) So accommodating, allowing us to leave luggage until the Taxi collected us and use the facilities. Thank you . Will reccommend. An oasis of calm in the middle of bedlum in the souks.

Nandini Rajaram Siva

Great place to stay in terms of location + views inside. We stayed here for 3 days, and it does not have hot water or water pressure at all, especially if you are not on the ground floor. Moreover, after asking management to comment on it while there, they said the pressure/heat was “normal”. Just something to keep in mind, that you will have a great stay from other aspects but you will be forced to take cold showers. For us, we just went to a Hammam during our stay instead to actually get a normal shower.

Nisa Ahmed

This is an honest review : I don’t understand the numerous complaints about the tiniest little things in some of the reviews I have read. In my opinion, for the price we paid it’s a nice hotel, lovely smell as you enter the lobby and reception . It’s clean and airy, nestled in beautiful grounds and the reception staff were polite and helpful. It’s great Value for money, big airy rooms, nice beds, clean linen with toiletries provided. There was no kettle or complimentary tea or coffee in the rooms but we had our own tea bags and asked for a kettle, which was instantly provided. The Lock on the balcony door was faulty and was fixed straightaway. The breakfast was lovely! Clean big area with comfortable seating - a variety of foods, hot and cold, tasty omelettes cooked by the chef, nice selection of salads, cakes and pastries all fresh. Arabic tea and coffees all in ample supply. NO COMPLAINTS, everything was perfect for us and we are thoroughly enjoying our stay. Book this place with confidence, it is great value for money and close to all the great attractions, a little shopping mall 5 mins walk away too!

Yusuf Zainab

I had an amazing stay at this hotel in Marrakesh! From the moment I arrived, the staff were incredibly welcoming and hospitable, making me feel right at home. The service was excellent every staff member was polite, attentive, and always ready to help. The breakfast was a solid 10/10.The chef did an amazing job, offering a variety of delicious and fresh meal every morning. The environment and location were also perfect, making it easy to explore the city while enjoying a peaceful and comfortable stay. Overall, I highly recommend this hotel to anyone visiting Marrakesh. The hospitality, cleanliness, and attention to detail were top-notch. I will definitely be coming back!

Asfand Rasheed

My experience at Rawabi Hotel & Spa was deeply disappointing and distressing, and I strongly advise travelers to reconsider booking this hotel. The hotel’s poor hygiene standards, security risks, and lack of professionalism made it an unsafe and uncomfortable place to stay. - Hygiene & Cleanliness Concerns The bathroom and room had a cockroach infestation, including a live cockroach found during my stay. The shower, sink, and bathroom fixtures were covered in mold, rust, and grime, making them unsanitary to use. After showering, I experienced skin irritation and worsening folliculitis, which a local pharmacy suggested could be linked to the poor water quality and unclean bathroom conditions. In the hotel dining area, birds were flying inside and eating directly off tables and plates, raising serious food hygiene concerns. - Unpleasant Environment & Odors The entire hotel, particularly the rooms and bathrooms, had a strong sewage odor. The air conditioning was not functional and emitted a foul smell, making the room even more uncomfortable. There was no ventilation in the bathroom, making it impossible to clear the strong, unpleasant odors. - Security Concerns The sliding door to my room did not lock properly, posing a security risk for both belongings and personal safety. When I raised this concern with staff, my concerns were dismissed in an unprofessional manner, with a staff member making a remark along the lines of, "Are you scared? Lol." No action was taken to address this serious issue. - Unprofessional & Unresponsive Staff Myself and three other guests reported these issues to reception upon arrival, including concerns about cleanliness, odors, broken AC, and security risks. The response was dismissive and unhelpful, and no efforts were made to resolve any of the problems. After reaching out to Lastminute.com, the hotel denied receiving any complaints, despite clear evidence that concerns were raised. - False Advertising – This is NOT a 4-Star Hotel The conditions of the hotel do not reflect the standards of a 4-star establishment. Upon further research, I found multiple reviews on Google and TripAdvisor from other guests who reported similar issues, further proving this is a recurring problem. Given the serious health, hygiene, and security concerns, I strongly advise against staying at this hotel. The conditions are far below acceptable hospitality standards, and the lack of accountability from management is concerning. I highly recommend future travelers consider alternative accommodations.

Dominic Garvey

My room room is great no problem there. My friend had trouble with his room, but after complaining politely and two room changes he was upgraded to a room with a double bed and pool side balcony. The breakfast buffet is fine and was included. The evening buffet is 200 Dirham if you don't book in advance with you're booking and is good, but better value if you have a big appetite obviously.

Emma Burnham

Found 2 cockroaches in the room during our stay. The breakfast included was very poor meat and cheese on the side nice fresh made omelette and bread /croissants wouldn't eat anything else.The fruit juice is pure sugar.The location is good a small mall close by less than 10 minutes to the medina. Pool is clean a lot of broken chairs needs updating broken parts all around the pool.

Jodie Owen

My friend & I stayed 4 nights here & I can’t speak highly enough. Even before we got there the correspondence, support and help was amazing. They collected us from the airport, they were waiting with a sign for €15 which saves so much hassle. The rooms were immaculate and the building was Perfection. The morning breakfast on the rooftop was something we looked forward to as it was delicious. The customer service was second to none. I’ve stayed all over the world but could honestly say 10 out of 10 all day long! We will definitely return and recommend to everyone who goes to Marrakesh. The location couldn’t be more perfect.

Magdalena Fuster

Staying at Riad Marraplace in Marrakesh was truly the highlight of our trip. From the moment we arrived, we were transported to a magical world. The Riad is perfectly located, just a stone's throw away from the bustling Jamaa Al Fna square, yet once you step inside, it feels like a peaceful sanctuary away from the city's hustle and bustle. Every detail of the Riad was thoughtfully designed and beautifully executed, making it feel like a hidden gem. The room was spacious, stylish and impeccably clean, comfortable in every sense, with a welcoming atmosphere that made us feel right at home. One of the best parts of our stay was the breakfast. Each morning felt like a feast, with a different spread served on the rooftop, where we could enjoy the fresh air and the view. The variety of sweet delicacies, breads, spreads, fruits, yogurt and coffee was impressive and it made each morning something to look forward to. What truly stood out, though, was the incredible service. The staff was always attentive, warm and went out of their way to make us feel welcomed and cared for. From offering recommendations to helping with every need, they made our stay even more special. We felt incredibly lucky to have discovered this place, and we can't wait to return. Riad Marratplace is a true treasure in Marrakesh, and we will be recommending it to all of our loved ones. It’s a place we’ll always cherish, and it made our trip unforgettable.

Tina Qu

My boyfriend and I had the best stay here and cannot recommend Hotel Riad Marraplace enough! The people working here are the kindest people we have ever met. We stayed here for one night before our 3-day desert tour. We checked out early in the morning, and they arranged for breakfast to be ready for us to take away. What’s more is that we booked a different hotel for the night after the tour (because Hotel Riad Marraplace was full), and we had a lot of trouble finding the second hotel. We went back to Hotel Riad Marraplace, as we were lost, and they helped us call the hotel, find transportation, and hold our luggage. They even had someone walk us to the pickup point. We have never felt so grateful and at home at a hotel. If you are visiting Marrakesh, you must stay here!

Jen180k

Excellent hotel. The staff were super helpful. It's down an alley way near the Medina so is not accessible by car but there are people with carts who will help you with luggage from the taxi drop off for a small donation. Although the Medina is nearby, the hotel is quiet and you only hear noise when up on the top terrace where breakfast is held. The hotel is secure. The front door is locked and you ring the buzzer to get in. The person on reception opens the door (reception is manned 24/7).

Marilu Bobadilla

Our days staying at Riad Marraplace will be remembered as one of the best experiences of our lifes. To begin with, the staff always greets you with a smile; they are incredibly helpful and friendly, which makes communication and the service undoubtedly excellent and much easier. The hotel is beautiful, the rooms are always spotless and equipped with everything you need. The breakfast was unforgettable! The best meals of our trip were from our breakfast; we enjoyed the terrace with the typical sounds of the square while having our food, and it has become one of our most cherished memories. Karim made our trip, especially our stay, even more memorable with a thoughtful gesture that made us feel very special. I must not forget to mention that they serve the best mint tea in all of Morocco. We will definitely return because everything at this riad has been magical.

Nadia Ahmed

Where do I begin. All in all, it was great. The staff are so hospitable, and they really did go out of their way to make us feel comfortable. I loved the design of the rooms, quirky, authentic and full of life and colour. It's really pretty. Breakfast choice was good, could have had more choices on hot food but dinner was great. Each dish was delicious and more than enough. All the staff were very helpful and Yusuf who we spoke to a lot at reception had a good sense of humour. I can't name them all, but all the staff were great. You will not be disappointed. Thank you all at Riad Karmela for making our stay extra special.

Maximilian Grosser

Staying at this Riad was an amazing experience from start to finish. The host is incredibly kind and attentive, always making sure everything goes smoothly. The Riad consists of several houses, and we stayed in the Zineb, which was fantastic. One of the highlights was the included breakfast—a complete buffet that really made a difference. They also offer traditional hammams at very reasonable prices, which is a nice addition. The location is central, the team is super thoughtful, and the rooms are very comfortable. I would absolutely recommend this place to anyone visiting Marrakech.

Jake Brecheen

FABULOUS! We can't say enough great things about our stay here. The property is absolutely gorgeous, well maintained, and everything you dream of when you think about a trip to Marrakech. All of the staff are outstanding and go over the top taking care of you. We were there for Christmas Eve and joined the party they hosted, and the food was soooo good and the party itself was fantastic fun. Stay here!!!

Dale Keaney

This is such an oasis of calm as close to the old city & souks as you can get. Everyone was so welcoming, nothing was too much trouble. Food was great...lovely breakfast, great dinners, restaurant team were amazing. Room very comfy, ours was ground floor within a very quiet courtyard. They organised airport transfer (very worthwhile as they coordinate with the hotel runner to walk us to the Riad), a great tour guide, hammam and masseur on site. Absolutely fabulous and would 100% recommend

Irem A.

We stayed 3 nights at this beautiful riad. A real oasis of peace. Helpful staff at every hour, nicely decorated rooms, common space and terrrace of nice sunsets. We had to cancel one of our rooms last minute as one of us could’t make it and they were kind enough to help us with that too. Our room was spacious. We will definitely repeat!

Julia Clark

We visited this Riad for the hammam and massage. It seems to be one of the few that allow couples to have the experience together. This was our first of this spa type and it was wonderful! If you have long hair you will leave with lots of oil because they massage your scalp so heavily which was great!

Maria

Didn’t stay in the hotel, just booked the spa. The staff is attentive but tbh far not the best hammam we’ve been to - small, dark and one person serves two people in case of couple booking. Felt a bit too long for this point. Massage was good but the room was a bit cold (we booked late evening, I guess there is no heating there so may not be the point for everyone). Having tea in such a nice riad is great though! Also they request deposit which is not a problem, but the site certificate wasn’t prolong when we were trying to pay. Overall good experience, but there is a room for improvement.

Nellya

Review: We visited this spa based on a recommendation from our friends, but unfortunately, it did not meet our expectations at all. The hammam treatment for women was done properly, and the therapist performed her job well. However, the massage was extremely disappointing. It felt completely mechanical, as if it was done on autopilot. The therapists didn’t pay attention to where we had pain or tension and didn’t adjust their technique accordingly. Overall, we were very dissatisfied with the service. Unfortunately, it was not the relaxing and professional experience we had hoped for.

romain saussaye

We booked a spa package inc Hammam + massage and were very satisfied. Olivier and his teams were very welcoming and well organised. The whole experience was hassle free. The price performance is excellent. The mint tea on the rooftop at the end was a nice touch.

Will H

Enjoyable couples Hammam & Massage package, shopped around and this was the most reasonable price with good reviews. One thing I picked up from feedback was some people felt there was an imbalance in staffing, this was not our experience. One lady performed the Hammam, then we had a massuse each which was absolutely fine. Very relaxing experience with a few giggles. Like so many places in Marrakech the entrance is discreet, look up to the left of the door for the sign.

Louise Stevens

Beautiful hotel, the grounds are immaculate. The staff are great, especially Mouhamad in the restaurant. He always went above and beyond and so lovely. The food was amazing every night. A great idea having a free shuttle bus in to Marrakech and so nice to get back to the calmness after the madness in there! Would highly recommend.

Shazia Qayum

I stayed at this resort in November and it’s a beautiful place! I loved how spacious it was and all the fruit trees around the resort which can be enjoyed while taking a walk. Although it was a bit far from the city but it’s the perfect location to wind down after a long day of hustle and bustle. My husband and I loved the complimentary breakfast buffet. Definitely recommend this place.

Diane Jones

We are about to leave this beautiful hotel. Omar and the staff around the pool were amazing. They don’t stop! The restaurant staff Anas and many more were incredible. The reception are efficient and patient. The food and drinks are delicious, being honest… too delicious 🥰. We literally can not fault this lovely place xxx

Baqar Rizvi

Amazing! They've upgraded the gym to one of the best hotel/resort gyms i've seen! That was my biggest concern after seeing pics online. Food was fantastic every day, a lot of repeating foods but several changes each meal in both foods and desserts. Room service not included but you can take food from pool service 3-6pm which had a few included foods. Loved our stay, the team was amazing, catering to all our requests (except for gym closing early on Saturday). Amazing! If you are undecided, book this place. We'll be back with wider family

Celma De Almeida

Me and my mother went to Barcelo Palmiere for a belated birthday trip, the staff were incredibly attentive throughout the hotel, especisally Rachid at the L'Oasis pool bar, we recieved the most amazing service from him, he was always checking if we were okay, brining us more drinks and snacks without us having to ask, he definetly made our expeirence worthwhile. Also, Hajiba at the L'Oliveraie restaurant was super sweet, always ensuring we were okay. The food in this hotel is one of the best food that me and my mother have had in a hotel, the tajines were amazing and I definetly miss them, so many authentic food options for those who want to expereince true Moroccan cusine throughout the day, and so many other options of foods and drinks. The Moroccan tea at breakfast was also an amazing added touch, the only issue that we had was the lack of explanation when it came to the all-inclusive drinks, and for the first two days we weren't even given a drinks menu. Service was quite slow for us in comparison to the other guests, so I think this is something that should be improved and a new system should be implemented. Nevertheless, the hotel was amazing, so beautiful, rooms were so clean and organised, and so many amenities and little details that made our stay so relaxing. The bus shuttle service is also incredibly convenient for us to go to the souks. I would definetly recommend this hotel to anyone looking for a relaxing hotel in Marrakech.

Paul Toh

It much going on around this area. Hotel is huge, checking in was smooth and they served us great tea and sweets. Pool is tempting but too cold to swim now. Room is a little old and some lights are not working, water pressure is not strong amongst others aging property issues lacking proper maintenance.

Violet Richardson

I thoroughly enjoyed my stay at this hotel. Our room was nice, the staff were kind and helpful, and the pool was beautiful. The food and drinks at the restaurant were pretty good as well. I had a very nice ginger flavored non-alcoholic cocktail by the pool. There are a few things that are a bit disorganized. We were not given any water in our room when we arrived while others told us they did receive water bottles. Our instant coffee and tea packets were not replaced when the room was cleaned. The hours for various hotel services are not very clearly posted anywhere (excepting the pool hours which are visible near the pool) and we did not receive any type of informational card in our room. I'm still not sure if there is room service although I suspect there is because people left plates outside of their rooms. That said, staff seem happy to answer questions and I could have gone to the front desk if I had really needed clarification. The location is a bit far from the city center but it was easy to get taxis. I'm not sure why this place has so many terrible reviews. It's a very decent hotel.

Sian Nelson

We were made to stay here overnight as our flight was cancelled. I DO NOT RECOMMEND STAYING HERE AT ALL. The hotel is eerie, rundown and dated. There are stains everywhere; the cups, the carpet, most of the surfaces, the net curtains, the shower curtain, inside the kettle and so on. Just look at my photographs, and you will see how neglected and shabby the hotel is. Everything seems dingy and tired, the pool didn't have any water in it and the spa was out of service. I was not at all surprised that the hotel was able to accommodate 180 "stranded" holiday makers at very short notice. Some of the staff were helpful but most were sullen and curt, they acted like they were doing us a favour even though the airline was paying them. I can't comment on value for money due to the circumstances in which I wound up staying here but honestly unless it's SUPER CHEAP don't bother.

Ismail M

**Hotel Review: Disappointing Experience at a "5-Star" Establishment** I recently stayed at what was advertised as a 5-star hotel, but my experience was far from luxurious. The property appears to have been stuck in a time warp, with little to no updates in over two decades. Upon arrival, I was greeted by dark, uninviting corridors that immediately set a disappointing tone. The rooms, while spacious, were poorly maintained, featuring outdated furnishings and cleanliness that left much to be desired. It was clear that regular upkeep was not a priority, with dust and grime evident in several areas. The staff interactions were equally disheartening. On multiple occasions, I witnessed employees arguing with each other in front of guests, which created an uncomfortable atmosphere. It’s hard to enjoy a stay when the staff seems more interested in their disputes than providing quality service. The buffet options were another letdown. The selection was limited and lacked freshness, making it difficult to find anything enjoyable to eat. Overall, the dining experience felt more akin to a budget hotel than a 5-star establishment. In summary, this hotel does not live up to its rating. With its aging facilities, unprofessional staff interactions, and subpar dining, I cannot recommend it to anyone seeking a true luxury experience. Save your money and look elsewhere for accommodations that genuinely deliver on their promises.

Mirela Georgieva

This hotel is overrated. It is not 5 stars, but 3 stars hotel. First of all the rooms were very cold. The restaurant and corridors also were very cold. The water was also cold and with low flow, combined with cold bathrooms leads to getting sick. Now I am sick. The food in the buffet during breakfast and dinner lacks variety. Not enough vegetables and fruits. They don’t put new bottles of water in the rooms, even if we want to pay for them. The onliest positives were spacious rooms and everyday change of the towels.

Negus Negast

Very quick and easy to get to from airport. Concierge was really friendly. Reception staff helpful and check in was very quick. Having read reviews I was a bit apprehensive about condition of room and quality of food. My room was very clean and tidy. Ample storage, flat screen TV, fridge, kettle etc. Bed was firm and very comfortable. Bathroom was adequate, slightly dated but spotlessly clean. Room tidied and restocked every day with toiletries and clean towels. Balcony was small but had 2 chair and table with view of pool and gardens. Very nice to sit and catch the morning/ evening sun. Hotel was very well maintained, immaculate gardens/ pool and communal areas. Gym was just about passable, a few pieces of equipment and weights. One of the running machines was broken. I really enjoyed the food, although very French orientated. Breakfast I had omelette with Moroccan sausage and some Moroccan pastry, mint tea/ coffee and some citrus fruit but there was a huge selection of other food. For me breakfast was a big thumbs up. Evening meals had the usual euro slop of pizza and pasta offered with theme nights with Mexican/ Japanese etc which I always avoid. The Moroccan food was delicious, something different every night of the week I was there. The food and service was never anything other than superb. Location was fine for me, just the right distance from the centre for me to walk in and out every day (about 30mins or so). I never got a taxi but I'd imagine they would be fairly cheap. I enjoyed the walks, helped burn off the calories of all that delicious food I was devouring. I wouldn't hesitate in going back here. First time Marrakesh for me and it was an amazing trip. The Moroccan people are just fantastic, so friendly. Of course at times it's tranquil bliss and at others absolutely bonkers. Cant wait to get back. Thanks to all at the Palm Plaza for helping make it a very special trip. Clearly a lot of hard working and dedicated staff involved in reaching and maintaining these high standards.

Ayoub Aliwi

I had fabulous stay at Marrakesh and this brilliant hotel is the best part. Giant rooms, super clean, wonderful service and super friendly staff who are very helpful and multilingual, special thanks to the amazing Abdul for his great customer service and smile. Hotel includes everything that you need, breakfast is great, the pool and SPA are top notch. Located in a nice quiet area close to the airport, near Al-Mazar Mall and not very far from Al-Medina. I highly regard and recommend this hotel. Thanks to the lovely people of Morocco.

Shilpa Mailapur

We loved the property, such a charming place. We didn’t get to use the pool but it looked so good. Food was the best among all the hotels we stayed at Morocco. Staff has trouble with English but we managed. They didn’t have body lotion in the room and we asked them 3 times and they kept sending shower gel. I would expect a hotel like this should have body lotion for travellers.

Beczik

I really enjoyed my stay in Palm Plaza! I think the best running part of this hotel is a restaurant. Food is delicious, great selection of moroccan dishes but not only. Morning we used to order eggs from the nice and smiling young man who was always preparing it perfectly! Rooms are enough big and bed is super comfy but... Inside the room you can't find iron, coffee machine, mini bar and good hairdryer.... We visited this place with a kid so we were sble to use indoor pool only 9-11am, which is very pitty.... In front of the hotel there's a big shopping mall where you can enjoy time with your kids playing bowling and other games. Going to old city (5km) takes 10mins by taxi, around 50 dihrams. The only thing I didn't really like was manicure and pedicure - it was very well fone but there's no professional chair and sitting on standart chair while keeping feet on beautician's keens is not vomfortable at all... it supposed to be relaxation not gymnastic.

Marcia Belchior

We loved this hotel. Rooms are huge, amenities included, great garden and super friendly staff. It is a bit far from the medina but there are always taxis available (40-50 dinars) or you can ask them to get you a car(we heard it was about 300 dinars for 2/3 places).

Matt Heinzman

Just returned from a couple of nights at Club Madina. Firstly the good points - the facilities and size of the hotel are very good. There are numerous swimming pools and plenty of sunbeds, both in the shade and sun. The choice of drinks on the AI package are good and include cocktails which is a bonus. The food offerings are great at all meal times and there was a wide variety of both local and international food, as well as an outdoor kitchen serving burgers, pizzas and similar. The rooms were of a good size and sufficient for our stay. Animation staff were great and although we didn't partake, they were always doing classes by the pool and evening entertainment. Areas for improvement - in order to get a towel for the pool, you need to pay 100 MAD each. When I explained that I had no cash and assumed I'd be able to pop this on the room and secured under a credit card, I was told this was not an option and there was no flexibility around this. The food was not labelled and there was a shortage of spoons for serving. My partner has a seafood allergy and not being able to see what was in each food item and then also watching other guests use a utensil for seafood before putting it back in a veggie dish wasn't ideal. Cleanliness of the bar areas left a bit to be desired and the bar top was often dirty and needed a wipe down. Also when ordering a beer, I had to do this at the outside part of the bar before going inside to order a spirit or wine. On check-out, we had a charge added for henna tattoos that we had not purchased and which was abundantly clear to the reception staff when we showed them our hands. Despite this, the printed bill which I was expected to sign still had this charge on. When I challenged this, I was told to just sign it. A nice hotel but the reception staff let the hotel down due to inflexibility.

Rachel Willis

Staff were lovely and nothing was too much trouble, the check in was fast and we had a welcome marrocan tea and our bags taken to our room straight away. The room was basic but comfy and clean we had a balcony. Lots of variety of foods and drink. Bottled water and wine on your table at lunch and dinner and there is a hot buffet outside at breakfast lunch and dinner 3 lovely pools, spa, small shop on site along with a doctor. Bar staff and entertainment team were very attentive and ensured everyone had a great time. Plenty of sunbeds and shaded areas. There is something different to do and eat every da

natow101

Room: Very basic. Air con didn’t work and we asked them to fix it but never did. Small and very dated Location: in the middle of nowhere. 150 Diram for a taxi. Food was basic and the same every night. 2-3* at best. Pool was good and that’s about it. We went to the main square to keep busy.

Paul Antony Davies

I travel a lot but this has got to be the worse service I’ve ever experienced! All inclusive with not enough cutlery, glasses to cater for its customers! An all inclusive where you can’t get a drink or tipsy, and when you do get served you get a third of a glass of beer that’s gone in no time and have to start waiting to get served again!!!! The food is the same every day, they have theme nights like pasta night or Moroccan nights which are served every lunch and dinner regardless of the theme so themes here are pointless. Animation team have the exact same routine daily play the exact same songs nightly I can even tell you the time every evening the songs that’s going to be next it’s boring 🥱!

Julie Lundie

Feel I had to do a review on this hotel if it will help anyone else from not going here, we booked this as an extra winter break. Rooms are very basic but fine for what we paid, however with 2 adults in the room was very annoying when everyday we were left one towel, on occasion we were only left one hand towel. The phone for reception didn’t work and our room was quite a distance from the main building so had to constantly walk down to ask for more towels to be told they are delivered at a certain time, and we would have to wait to get ready! Now for the bar staff , first night loads of people waiting to be served and one man behind the bar was more concerned with wiping trays and moving bottles from one place to another , when you did get served and would ask for a beer and a vodka lemonade , you would get one drink and then he would turn away from you and start cleaning or serving someone else , very frustrating and this happened a lot! Found all the bar staff quite rude and not helpful at all. They serve beer at the main bar and the snack bars but don’t serve spirits at the snack bar , but have this rule that when at the main bar if you are at the pool you must get your spirits at one bar then walk quite the distance to the other bar , all because they didn’t have paper cups for the beer? Last night of the holiday they ran out of vodka, which when that is all you drink is very annoying to be told you can have anything else, spoke to the manager and asked him if he could get an order of vodka over from the sister hotel, he could not be more unhelpful as well. The only good thing about this hotel was the food had lots of variety, staff in the restaurant were very pleasant and welcoming, no complaints regarding the restaurant at all, also the animation team were all very pleasant, if you let them know you didn’t want to participate in games etc they would leave you be, but would always say hello, the songs at night time however were very repetitive. Oh and the hotel is in the middle of nowhere, nothing around you at all, there is a shuttle bus that takes you into the main square in Marrakesh which takes about 35 minutes, Marrakesh is lovely with loads of markets and rooftop cafes and bars. Would go back to Marrakesh but will never ever want to go anywhere near this hotel again

Saad Sualeh

From the moment I stepped in, I felt like I was home! Riad Nasreen exceeded my expectations in every way. The staff were warm, welcoming, and went above and beyond to ensure my comfort. The room was cozy, clean, and well-appointed, with every amenity I needed. What truly impressed me was the attention to detail and the personal touches that made my stay feel truly special. The breakfast was a lovely everyday and the lunch and dinner were superb. The wonderful staff always made me feel pampered and took care of all needs. The location was perfect, with easy access to many nearby attractions. But honestly, I was so happy in the Riad that often I didn't want to leave! If you're looking for a place to stay that feels like a home away from home, look no further. I can't wait to return and experience it again. Thank you to the entire team for an unforgettable stay!"

Syed Saad Sualeh

We had our first experience of Marrakech this summer while staying at Riad Nasreen. Riad Nasreen is beautiful, traditional and spectacular with a very authentic Moroccan vibe. The staff was wonderful, helpful, friendly and attentive to all of our needs. They are very welcoming and gave special attention to our 7 years old daughter. The location is great as it is in the old town near many attractions. The food was authentic and flavorful. The breakfast was amazing and so was the dinner. The roof terrace is a lovely place to relax with a nice seating area. We thoroughly enjoyed our stay and will be coming back very soon.

Raghad Al-Dojaily

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to major attractions. Special thanks to Khalid, Habib, Ghita and Khalid for makes our stay memorable 🥰

Robert Catherall

Lovely stay at Riad Nasreen. The staff were lovely especially the night manager Khalid. Our room(s!) for our family of four were lovely and spacious. The Riad is in a great location and is calm and tranquil.

Valentina Tessaro

An exceptional experience. We felt great right from the start, and we were welcomed as if it were our own home. The rooms are in typical Moroccan style, which makes the stay even more charming. The staff is very kind and always available, the breakfast is delicious and plentiful. The Riad is located in a very quiet area and is just minutes away from the Souk. I can only recommend this spectacular place.

Ann Jackson

We stayed for 14 nights - we have never stayed in a hotel where every hotel employee was a pleasure to meet- they were polite, professional, efficient, friendly and perhaps more importantly seemed to really enjoy their work. Each day Fatima cleaned our room (2008) and left it spotless but also with the towels arranged into swans, hearts, cakes with rose petals - simply lovely. The buffet staff were all smiles and wonderful. Zizi and co in the lobby bar were attentive, friendly and efficient. Thank you all.

Veronica Chițu

The hotel presented an exceptionally luxurious ambiance. Upon arrival, we were greeted by Ms. Hasna, our receptionist, who demonstrated exemplary professionalism and affability, providing comprehensive assistance with all inquiries. The inclusion of an on-site perfumery added a refined and sophisticated element to the hotel's amenities. The owner of the perfumery exhibited extensive knowledge and a charming demeanor. Furthermore, the culinary offerings were of a high standard, showcasing a diverse and palatable selection.

Mahesh G

Our week-long holiday in 7th-14th March 2025 at the BeLive Experience Marrakech Palmeraie was a delightful experience, made truly special by the warm hospitality and thoughtful service. Here’s a detailed review of our stay: Arrival The check-in process was smooth and welcoming, with the reception staff greeting us with genuine smiles. Note a tax is payable upon arrival at the reception, so it’s good to be prepared for this. Rooms Our room was comfortable, clean, and well-maintained, with a lovely patio area overlooking the pool. The room was equipped with a fridge, kettle, and complimentary tea,coffee sachets and bottles of water.The bathroom had a dispenser for shower gel, though we would recommend replacing the soap at the basin with a dispenser as well for added hygiene. Pool Area The pool area was generally clean and well-kept, with a sufficient number of sunbeds . Additional sunbeds were available near the fitness area, which was a nice alternative. Courtesy Bus to Marrakech The hotel offers a  complimentary courtesy bus to Marrakech. This service proved to be incredibly useful and convenient, allowing us to explore the vibrant city with ease. We greatly appreciated this thoughtful addition. Staff – The Heart of the Hotel The staff at BeLive Experience Marrakech Palmeraie are what truly set this hotel apart. Every team member we encountered was friendly, attentive, and always wore a warm smile. Two individuals, in particular, made our stay extraordinary: - Elbachir, who worked in the restaurant, was an absolute gem. His exceptional service and ever-present smile made every meal a joy. He went above and beyond to ensure we were well taken care of – from reserving a table to promptly bringing drinks and assisting with any requests. His dedication and kindness made him an invaluable asset to the hotel, and we cannot thank him enough for his efforts. - Salah, part of the restaurant management team, was another standout. As vegetarians, we deeply appreciated his thoughtful attention to detail. Every day, he personally guided us through the buffet, explaining which dishes were suitable for us. His consideration extended to providing separate spoons and tongs to avoid cross-contamination – a gesture that truly highlighted his care and professionalism. Salah’s efforts ensured we felt valued and well-catered to throughout our stay and he is an asset to the hotel. Pool and Snack Bar The snack bar offered a variety of hot, cold, and alcoholic drinks. As vegetarians, we tried the pizza and burger. The pizza was excellent, but the vegetarian burger was underwhelming, consisting mainly of onions and peppers. It was served with fries, which were a nice addition, but the burger itself could be improved with more substantial vegetarian options. A La Carte Restaurant The à la carte restaurant, located next to the main restaurant, offered a set menu. Unfortunately, there were no dedicated vegetarian main courses. The vegetable tagine we were offered was bland and lacked flavor. The standout item here was the dessert – a rich chocolate served with ice cream, which was absolutely delicious. The service in the à la carte restaurant was not as attentive as in the main restaurant. Food – Vegetarian Options As vegetarians, we found the overall food selection to be sufficient, though there is room for improvement. The buffet offered a variety of salads, bread, Moroccan curries, sauces, and pizza. However, the chips tended to run out quickly, which was a minor inconvenience. We were particularly grateful to the kitchen staff and Salah, who went out of their way to accommodate our dietary preferences. On several occasions, they prepared fresh pizzas just for us, which was a lovely touch. The desserts were a highlight, with a wide array of delicious options. The availability of drinks at all times was great. Overall Experience The hotel is wonderful and made special by the staff. Thanks to everyone.

Taegon Ko

Our family stayed at this hotel in early January and were impressed by its modern and well-maintained facilities. The rooms and buildings appear to be newly constructed, offering a clean and pleasant environment. While the hotel seems to host corporate workshops, it was also suitable for our family vacation. Although the property is somewhat small and the food variety could be improved, the friendly staff and well-kept amenities made our stay enjoyable. We particularly appreciated the quality of the towels, linens, and toiletries provided.

Janet

Very good stay at Be Live Experience. Not far outside the Medina and free shuttle bus. Not much to do outside the hotel but some decent excursions. The staff are amazing, so fun, helpful and the entertainment team are great. The rooms are a decent size, pretty average size but clean and well maintained. The food is nice and plentiful, lots of variety for everyone. Evening entertainment was fun and daytime entertainment was also fun. Get involved. Overall a good stay and would return. Good variety of drinks. Enjoyed our stay.and big thanks to all the staff from restaurant as well as the animation team. Made the holiday really fun.

Izabela Izabela

Very pleased! Clean, everywhere nice smell. Rooms cleaned and towels changed daily. 10 minutes from airport, 20 minutes to market abd shopping mall not far away too. Good breakfast. Nice people. One heated pool. You can tell that people trying and looking after that hotel. Thank you for making our stay better!

Wilson Tansylim

I quite enjoyed my stay here, if not for a few things which could be easily improved. The friendliness among staff was quite inconsistent. The reception, restaurant, and housekeeping staff were all very friendly, but the security and spa staff were quite unpleasant. We were a group of Asian people eating in the tables near the lobby lifts, and we were told by a security officer to move downstairs and eat near the bar. Once we got down, another officer told us we couldn't eat there at all despite another group of white people beside us also eating and not being told to leave. The receptionist at the spa was also curt and seemed to be in a rush. The rooms were not very soundproofed, and I could easily hear the people upstairs and outside walking and talking. The room service and restaurant food could definitely be improved. The hotel is well-located outside the chaos of the medina area and is still walkable from there. Overall I wouldn't say it's a 5-star hotel on the same level as established Western or Asian hotel chains, but it can easily be a 4-star hotel if they improved a bit.

Rajesh karavadra

Enjoyed my time at the hotel with wife and baby, have a nice heated pool which excellent for baby, they also have a hotel little friendly cat and bird cage. Baby enjoyed the daily few visits we did make. They had kids play area but the room area was not open any time I went. Had a business room for emergency printing. Spa for haircut and other stuff, inside was heated pool and gym. Also nisima relations manager sorted a room to help accommodate the baby. Also breakfast was good but not the best of food I would like, did the job but. Also safe area with police outside hotel 24/7. 5min to mall. 25min to square and either direction was 25min to 35min walk. Also pool staff and all staff friendly. I was happy all the days at the hotel. Amazing hotel and great value. Thank you.

Asmah Hussain

Overall I read the reviews before I booked this. I was not disappointed. The rooms and hotel where very clean and tidy the pool was not so busy but I did go in November so that might have something to do with it. The spa was also really nice and relaxing. Location location is brilliant lots of cafes and restaurants around at walking distance, which was good as your not restricted to only eating at the hotel. One thing I will say the rescption staff where the only thing that put me off they rude and really need some customer service training, I won't say all of them but most of them 😬 Breakfast was decent plenty of options to choose from.

Soukaina Souu

My stay at this hotel was a nightmare. Not only was the room dirty, with stains on the bed linens and an unclean bathroom, but the worst part was when I realized some of my personal belongings were missing. It was a huge violation of my privacy, and I felt completely unsafe. To make matters worse, the breakfast was poor and the room much smaller than expected. For the price, this hotel offers nothing but stress and disappointment. I will never stay here again

Amal Benajiba

My one and only advice: DON’T YOU EVER BOOK IN THIS IMAGINARY 5 stars hotel If we refer to the international criteria this hotel is a 3 + stars not even a 4 stars I can’t describe the rooms ( very cold because heather wasn’t working, the yellowish and old towels, the very very bad quality toilet paper, iron not working, noise because of workers doing work in the other side of the corridor, …..) I will need 2 pages but if I have to resume it I can tell you that I will rather stay in an Ibis room than here. FIRST AND LAST TIME The service is very very poor TOO and the breakfast buffet just average THIS IS A TOTAL SCAM

gladys toylo

I had high expectations for this hotel given its 5-star rating, but unfortunately, my experience fell far short. The room itself was clean but lacked attention to detail—missing toiletries, a faulty air conditioner. For a 5-star hotel, I expected better food quality and more professionalism. Overall, this hotel did not deliver the luxury experience I was expecting. While the location and aesthetics were nice, the lack of attention to service and guest satisfaction made it a disappointing stay. I wouldn’t return, especially for the premium price.

Michelle Guioguio

We had the suite room. Given that this is a 5 star hotel, we expected more. Unfortunately, this place doesn’t deserve to be 5 star. The room was old and some facilities are broken. The guys at the entrance are rude. Also, you are not allowed to bring food inside and they will follow you until you throw the food that you take in. Lastly, the staff there are always expecting for a tip. So prepare yourself

Michael Tzan

Staying at the Savoy Hotel was an absolute delight! From the moment we arrived, the staff made us feel welcomed with their professionalism and warm hospitality. The hotel’s decor is stunning, blending classic elegance with modern touches. The rooms were spacious, impeccably clean, and equipped with all the amenities you could need. The beds were incredibly comfortable, ensuring a great night’s sleep. The only issue was the lack of noise isolation so we had noise from the room on the upper floor. Breakfast was a highlight—plenty of fresh and delicious options to start the day. The central location was perfect, making it easy to explore nearby attractions.

Ilie Sabin

The hotel has very good infrastructure, well build. Place was deep cleaned every night. The hotel policy and / or the staff made it a "not perfect" stay. Examples: - I stopped at the super market on the way back to the hotel and i was checked in my bag. No idea why. - Because in the evening was colder than expected, I wanted to go to the room in order to dress warmer. We had a table open at the bar, with more people (I was the only one "leaving"). The waiter run after me, demanding payment. (I was returning and there were others at the table). Worst case, he had my room no, anyway. After I told him I am cold and i need clothes, when I returned, he brought the heaters. Too late.

Diana Kingdon

Lovely room and grounds. Checking in and out very slow and inefficient. Great breakfast and outside eating area, but very limited choice of eating in the evenings. There were only two options, the buffet in the same location as for breakfast which was expensive and poor value for money. The other was a Spanish restaurant which was very good but also rather formal so good for one or two evenings. The accompanying guitarist and keyboard player were very good.

Angella Leung

Nice hotel offering chocolate happy hour 5-6pm daily. Room facilities could do with an upgrade. Spa facilities were under renovation during my visit but I can still book one for in room or in one of the suites in the hotel. Had a foot massage by the pool by Najia, the pressure was perfect. Booked a body massage with her again! Highly recommended.

Nishit Mehrotra

Had a lovely 5 days stay. Excellent property and the service is very good too. Close to the city center and yet away from the hustle and bustle. The breakfast spread was excellent. Thank you to chef Sami, lovely Fatima at the traditional pancake counter and the entire team.

Masoudi Oussama

I had a fantastic stay at this hotel! The staff were incredibly friendly and attentive, always going above and beyond to ensure everything was perfect. The service with miss Najia in Spa was perfect ,The rooms were clean, comfortable, and beautifully designed, with all the amenities I needed. The location was ideal, close to major attractions and easy to access. Breakfast was delicious with a great variety of options. I highly recommend this hotel to anyone looking for a relaxing and enjoyable experience. I can’t wait to come back!

Amjid Ali

Check in and check out are extremely slow. Took over 20 minutes to check out, even though I had no charges. Very poor service from reception staff. The hotel confirmed that air con isn’t used during the winter months, even though some rooms, especially facing the sun get extremely hot. The first room given was very poor. The balcony door was damaged and wouldn’t close. Took 5 engineers to fix. The bedroom was like a sauna and air con only gave out heat. Eventually given a different room after 9pm so couldn’t even settle. Pool is heated but not warm enough to swim in winter months, needs to be warmer. Swam for 3 minutes and didn’t go back, breakfast isn’t great as not much selection for hot food. Good cakes and pasteries. Rooms are nice and good location. Bathroom shower wasn’t great and water wasn’t flowing through the plug. More attention to detail is needed.

Graham Gibbs

This does not feel like a five star hotel. I was woken up because of subpar service at 2AM two nights in a row. The first night, another guest was banging on the front door to be let in for what must have been five minutes, calling the front desk multiple times which I could hear from my room. I finally got dressed and went down to the lobby to let them in, both for their sake and mine, but by that time the attendant had returned to the front desk. I know that other Riyads nearby always have someone at the desk and security to ensure this never happens; why wouldn’t you at least take the phone with you if you are leaving the locked door unmanned you know that you have guests outside? The next morning, someone from the desk called me at 3 AM as a wake up call. When I initially booked, I was planning to leave very early so I can understand how this mistake would’ve been made. Except when I checked in, I explained to them that I was no longer leaving early like the rest of my party and in fact requested a late checkout for that same day so that I could book a spa service for that morning. They did book my spa appointments and insured I could have a late check out, but they did not cancel my wake up call. My spa service was running only a few minutes late, despite being the only guest using it, and the person behind the front desk invited me to sit in the lobby… No water, no tea; perfectly fine but not what you may expect from a five star hotel. Finally, a huge pet peeve is when I can’t use the mirror in a bathroom without bending down considerably. I’m tall but not ridiculously tall (6’3” / 191cm) and the mirror in the bathroom did not even reach my shoulders! For some bizarre reason it was just a strip of mirror above the sink and then wall above it. The staff was very friendly, and seemed genuinely kind, but often seemed rushed like they were trying to juggle too many things or guests at once.

Edward Tse

The room was big and clean. The staff at the restaurant were friendly and helpful. However, the services at the front desk were pretty average if I compare with other Moroccan riads. The room was badly maintained; the towels were ragged, the hinge on the hair dryer was broken and the couch was falling apart. This is not something I expected from a five stars riad.

Sammi M

This Riad is in a very safe part of the old Medina. Staff are WONDERFUL! Very kind, super helpful, and all of their Recommendations were a 10/10! This Riad/ hotel is VERY clean. The breakfast as well, is excellent for Moroccan standards. Fresh fruit, order from a list of Omlettes, coffee and fresh orange juice, pancakes and the list goes on. Fun Rooftop patio. Great for Groups too. 👏👏👍👍😊😊🇲🇦

Jon_ C

We spent 2 nights at Riad Nashira right before the end of the year. Overall...great service, nice facilities. The staff provided outstanding service from our arrival to departure. I'm not sure if I'd consider the riad a 5-star facility, but the courtyards and rooftop lounge are nicely decorated and well equipped. Our room was nice...comfortable bed, good water pressure for shower, etc. The only issue we had was the noise...stone walls and no soundproofing made it hard to sleep. The riad's located within a few minutes walk to the souks and easy walking distance to the major sites within the Medina.

Muhammed Khan

This property is at max a 3.5 star property. The breakfast is quite hopeless as they only keep 1 main dish. Furthermore, the wait keeping staff dont offer customer any special items like omellete or fried eggs. If you end up going late for breakfast you are at the mercy of what is leftover. The rooms are clean. However, the cleaning staff likes throwing half used water bottles so you have to buy their own water bottles. Transportation is also an issue. Its so central in the medina such that calling a cab is such an huge ordeal. The area is also extremely unsafe at nights as there are hustlers who will give you misdirections so they can help you out and then ask for tips. Will try to avoid going to stay at this hotel in the future.

Fiona Syme

Our experience at Sol Oasis was nothing short of exceptional. From the moment we arrived, we were greeted by a warm and friendly staff who made us feel right at home. The check-in process was quick and easy, and they even provided a welcome drink, which was a lovely touch. The room was spacious, impeccably clean, and had all the amenities we could ask for. The bed was incredibly comfortable, and the view from our window was stunning. The housekeeping team made sure everything was spotless throughout our stay, and we truly appreciated their attention to detail. One of the standout features of our stay was the staff. Every interaction, whether with the front desk, restaurant, or housekeeping team, was met with genuine kindness and professionalism. They went above and beyond to ensure our stay was enjoyable, always ready with helpful recommendations and offering personalized service. Entertainment were the stats of the show - Nouha was especially brilliant. The hotel's facilities were fantastic as well, with a beautiful pool, a well-equipped fitness center, and a delicious breakfast each morning. We especially enjoyed the evening cocktail hour, which was the perfect way to unwind after a day of sightseeing. Overall, our stay at Sol Oasis exceeded all expectations, and we can't wait to return. The staff truly made our experience unforgettable, and we highly recommend this hotel to anyone visiting the area.

Victoria Redmond

My friends and I enjoyed 3 nights here and we can’t recommend it highly enough. Rooms are great, spacious and clean. Food has been excellent, lots of options. All the staff are really friendly and can’t do enough for you. The entertainment team made the holiday with all the different activities. We will definitely be back for longer next time!

Ashley Zulu

recently stayed at Sol Oasis Marrakech, and it was a fantastic experience! The hotel beautifully blends traditional Moroccan architecture with modern comforts, creating a peaceful and inviting atmosphere. The rooms were spacious, clean, and well-decorated, offering a perfect mix of local charm and contemporary style. The housekeeping team did an excellent job of maintaining the space, ensuring fresh towels and a tidy room daily. The buffet restaurant had a great selection of international and Moroccan dishes. While I would have liked a bit more variety in dining options, the quality of the food was consistently excellent, and everything was fresh and flavorful. The heated pool and beautiful gardens made for a relaxing setting, and there were always enough sun loungers available. The entertainment team was fantastic, organizing fun activities and live performances that kept the atmosphere lively. One of the highlights of my stay was the friendly and attentive staff. From the front desk to the restaurant and housekeeping, everyone went out of their way to make sure guests felt welcome and taken care of. The hotel is in a peaceful area outside of Marrakech, about 20 minutes from the city center. The free shuttle service made it easy to explore, so the location was not an issue at all. I highly recommend Sol Oasis Marrakech for anyone looking for a relaxing yet engaging all-inclusive stay. Whether you want to unwind by the pool or explore Marrakech, this hotel offers a great balance of both. Would definitely return!

J Wish

From the moment I arrived at Sol Oasis Marrakech, I was welcomed with warmth and kindness. The staff is beyond incredible, always attentive, friendly, and willing to go the extra mile. During my stay, I unfortunately faced a health issue, but the team handled it with remarkable efficiency and care. They immediately arranged for me to see the on-site nurse, followed by a doctor who provided the necessary treatment. What truly touched me was their genuine concern and continuous follow-ups in the following days to check on my recovery. Additionally, I had an unpleasant encounter with another guest, and the way Rachida and her team discreetly and professionally managed the situation was impressive. Their commitment to guest comfort and well-being is evident in everything they do. Beyond the impeccable service, the resort itself is stunning - a true oasis of relaxation with beautiful surroundings, delicious food, and fantastic amenities. 10/10, and I can’t wait to return!

Amaikk

A Fantastic Stay at Sol Oasis in Marrakesh! We had an incredible stay at this hotel in Marrakesh. From the moment we arrived, the staff made us feel so welcome with their warm hospitality and attentive service. They were always engaging, ensuring we had everything we needed and making the experience truly enjoyable. The hotel itself was exceptionally clean and well-maintained, creating a fresh and relaxing atmosphere. The entertainment was fantastic, with a great variety of activities and lively interactions from the staff throughout the day, keeping the energy high and making our stay even more fun. The food was absolutely delicious, offering a great selection of flavours that truly enhanced our experience. Every meal was fresh, well-prepared, and enjoyable. The atmosphere in the hotel was equally impressive—clean, stylish, and comfortable, making it the perfect place to relax and unwind. A highlight of our trip was the Valentine’s Night celebration. The evening was beautifully arranged with lovely music, creating a romantic and joyful ambiance. We danced, laughed, and had a wonderful time. Overall, we highly recommend this hotel to anyone visiting Marrakesh. With great food, excellent service, and an inviting atmosphere, it’s a perfect choice for a memorable stay. We can’t wait to return.

Loraine O'Neill

We stayed at the hotel for a short break in Feb 2025. It was our first visit to Morocco. We arranged airport transfers via the hotel concierge & was warmly greeted on our arrival. The hotel was beautiful. Perfectly manicured gardens surround the property. We were made to feel very welcome. Our room was spectacular with an uninterrupted view of the Atlas Mountains. We found the staff to be very pleasant and helpful. All restaurants and excursions booked via the concierge were very good. We would definitely recommend this hotel to friends and family and hope to return at some point.

Jua Seo

Amazing food, very kids friendly, lots of space in the rooms and the staffs are ABSOLUTELY amazing!! The golf course is great, well managed, the spa offerings are good. If you’re booking tourist activities outside of the hotel, keep in mind most places will only have free shuttle rides to city center and the hotel is a bit further out that they won’t service. The spa could be maintained better. I found lots of hair on the floor, especially in the steam rooms, and couldn’t tell if it’s because it was 12pm in the afternoon (but that shouldn’t be the excuse, don’t think).

Jo Morrell

We absolutely loved our stay here. The staff were extremely helpful and welcoming from the moment we arrived, and everything from the views, to the food, the rooms and facilities, contributed to a wonderful experience. We travel a lot together as a family, and we already planning a trip back to this hotel!

Neha Prakash

I cannot say enough good things about this place. Our flight to Marrakech got diverted due to weather. It was already 9 pm when we landed in Agadir, 3 hours away from Marrakech and we were traveling with two kids under two. We were in a panic for sure. We called the Fairmont and asked for their help in arranging private transportation from the new airport to the Fairmont. Not only were they able to arrange a safe private car with makeshift car seats, but they made sure to have someone available for our arrival. We didn’t have to wait more than 30 min in Agadir for their car. And the ride was very affordable considering the time of night and distance they had to travel. We were so grateful because otherwise we were going to have to spend most of the night in an airport with two little kids, waiting for the airline to figure out transportation. The rooms, food and services are impeccable. Our kids loved the kids club. All in all, worth every penny!

NAWAL QAFFAL

We are regular guests at Fairmont Marrakech, and we always have Souad as our butler, who takes care of us from A to Z, managing our entire stay and accommodating all our special requests, She is always attentive and even responds to our calls late in the evening. The room service and housekeeping teams are exceptionally attentive. A luxurious hotel with service that meets the highest standards. Highly recommended!

Tom Clarke

A cheap all-inclusive was what we got! (August 2024) Firstly, the hotel itself looks gorgeous, and the rooms were nice and clean, but that unfortunately is where the compliments end, Day 3 of our trip and I found a WHOLE ZIP-TIE in the dessert from the lunch buffet. The manager did seem very concerned by this after we had shown him, though all we got for compensation was a fruit basket and a bottle wine (all of which was already included in our all-inclusive stay) and the ability to make multiple bookings at the a la carte restaurants. Which brings us onto our next issue, there seemed to be a lot of confusion with many guests about the hotel restaurants. You are only able to book them ONCE per stay, which was not made clear when booking. This was very disappointing as the food there is at a much higher standard than the main buffet restaurant. The service in general was very poor. Staff at the poolside bars were quite rude and inattentive, often seen on their phones or just chatting while a line of guests would be waiting to be served. Lifeguards by the pool were seen off to the side chatting to young female guests instead of doing their jobs, a little girl got hurt by the pool during our stay and there were no lifeguards present to immediately help. As well as the hotel guest relations not being very helpful, she spoke very little English which is surprising for guest relations, as the hotel is advertised as a destination for English tourists. In fact, English was not spoken by the majority of the staff, which meant that many of the rules of the hotel was not explained properly, leaving many of the guests confused (e.g. we had difficulty obtaining bottles of water outside of meal times) The holiday was fairly cheap so we weren’t expecting amazing service, but this was far below our expectations and we were left very disappointed.

Nesim Vural

I had an amazing stay at the hotel! The service was exceptional, especially from Islem in guest relations. She went above and beyond to ensure everything was perfect, always handling any issues immediately and with a smile. I truly appreciated her attentiveness. Yassin, the front office manager, also provided great service, making sure that my stay were smooth. Thank you to the entire team for such a wonderful experience! I will definitely be returning every holiday

Emily

We had an overall really enjoyable stay here. It was a little bit rocky to begin, as when we checked in our toilet in our room was leaking over the bathroom floor, and smelt bad. However, we spoke to reception, they were able to rectify this by upgrading our room. The buffet food was very good, lots of variety. The staff overall were extremely good and lovely. There was an older barman who didn’t seem to want to serve women but everyone else was exceptional. The facilities are lovely. There is a chill pool with no music and the aqua park with music and activities, so it’s good that you can choose which vibe. The activities staff really went above and beyond, (whilst we did not take part), the dancing, basketball and aqua aerobics looked fun. The drinks are lovely. I particularly liked ‘the marrakech’. They had a gym which we used one morning where the weather wasn’t so great. The gym has a good variety of machines to choose from. There is also a spa/indoor pool which is 8 Duram for use (i think). We didn’t have enough time to use those facilities, but they looked good and a lady we spoke to said the pool was lovely and warm like bath water. The location is close by to some shops and restaurants, and about 10 mins in car to the airport. It’s also about 15min walk to the medina. All and all, our stay was good and we would happily come back again.

Jasmin Maruf

This is the worst hotel I have stayed in it looks 4 star but actually a 2 start service. The room we had, had a broken door knob so u could close the toilet room, the fridge was broken, the TV was grainy, the windows just looked out to a wall, when we asked for a city view, some of the pillows didn’t have covers and only got them after midnight after complaining multiple times. We were given a family room as I have children but it’s next to a night clubs which plays music till after 11.30pm which is so loud it feels like it’s penetrating your soul. I have children and I took special milk for them but the room they gave had a broken fridge they sent someone after midnight to fix it but still didn’t fix it and then after complaining multiple times throughout the night and following day they finally changed it around 3pm the following day by then all the food and milk had gone off. Also the air conditioning is terrible all night I had it on 18 but the room temperature was 25 it wouldn’t go lower than that regardless of how low you put it. I asked them for a bowel with ice and water in the night to keep the food good but they said they didn’t have that facility. The room didn’t have enough towels and each time you would request by going down to reception as no one answers the phone for towels as there are 5 of us they would take up to 2-3 hours each time, honestly most of the time we had to use the dryer to dry off because it takes them so long each time. Also there were urine stains and curly hairs on the toilet, when arrived. The towels were dirty, stained with brown marks I don’t know when they would only give 2 bath towels, even though there are 5 of us. Also no floor towels or mats in the bathroom to soak the water so your clothes would get wet and dirty or you would slip around, im just glad none of us had fallen too hard. Hardly any of the staff speak English and once I asked for a towel I was given a body scrub. They also offered to move up one floor higher but we refused as the music would still be there. The swimming pool outside is freezing the lifeguard is just looking at his phone my daughter literally nearly drowned twice my husband had to jump in and save her one and my daughter once. It’s been 3days and still no one has come to fix the toilet, which just constantly runs water and the same in the new room. Also they tried to move us after our second day to a room that had building work done near it, the sound was very loud and annoying, so I refused that room. Anytime they say anything…we will do right now but it takes them 2-3 hrs each time, for a towel, toilet roll, even to help us move rooms I asked for help 2hrs later we just moved everything ourselves. They moved us on our 3day to a room that had a problem with the toilet which they said they would fix before we moved, again it took over 4hrs to fix after speaking to them multiple times then had to get the manager involved, whilst doing the work the whole room stunk of poop and had dirty black water all over the floor, which they didn’t clean properly and when the woman came after speaking to the main manager she cleaned it with a dirty mop which then she used to clean the remaining floor with!! So I had to clean the floor myself then to enable us to use this space. The other room is far from the other room, and even this room has constant music playing outside day & night, it’s actually louder than first room but Iv just given up now!! It says online that the rooms are sound proof, what a big lie!! Today is our 3rd day and all Iv done and gone back and forth to the reception to speak about all our issues, I haven’t had a single chance to rest or enjoy our holiday. I only have two days left and will just have to endure it now, food was good that’s about it. All I get is attitude from the staff. P.S the pool outside for children is freezing cold my children were literally shaking, the indoor heated pool you have to pay another 800 each to use £6 each the one outside is ever so slightly heated but still too cold to use for children.

Pedro Amado

Good value for money. The food is reasonably good, and the staff are friendly, though at times they lack professionalism. There are long waiting times at reception and the bar. At the pool bar, the staff can be a bit grumpy, and it often feels like we're asking for a favor when requesting a drink. The Moroccan restaurant offers delicious food and was the highlight of our stay. The rooms are comfortable and clean. Overall a good experience.