Julien
Overall, we were quite satisfied with our stay at the THB Tropical Island Hotel. The hotel offers a wide range of amenities, including a buffet restaurant and three themed restaurants (Italian, Asian, and Mexican), which add some nice variety to the dining experience. Note that you’ll need to make reservations for the themed restaurants in advance. We opted for the All-Inclusive package, and while the food selection was abundant, some dishes lacked flavor, likely due to being frozen, which is a minor drawback if you’re looking for fresh, vibrant tastes.
Our room was spacious, clean, and comfortable, with just a few initial issues. The slats on the sofa bed were broken, and the linens hadn’t been prepared for the children, which was disappointing upon arrival. However, after notifying the staff, they promptly fixed the sofa bed and provided linens the next day.
The main area where the hotel could improve is the reception experience. After a long day of travel, we found the welcome a bit lacking. With over sixty guests arriving at the same time, there was only one staff member at the reception, which led to long waits and a rushed check-in experience. Additionally, the hotel requires a deposit for towels and a second room key, which felt unnecessary given the level of service expected at this standard. Waiving these deposits would enhance the guest experience and align with the hotel’s overall standing.
A special thanks to the animation team at O Club, especially Lola and Lucas, who added so much fun and energy to our stay. Their enthusiasm and dedication truly made a difference, and they helped make our experience at the hotel memorable.
Overall, THB Tropical Island is a good choice for families and couples looking for a well-equipped resort in Lanzarote. With just a few improvements, it could become an excellent destination.
Joseph Nathan
The rooms are really nice. The breakfasts are filling and absolutely delicious. The lunch and dinners are quite nice. There are 2 beaches nearby and lots of shops and restaurants. On Saturday mornings there is a market that you can go to. In the majority of the blocks is a small pool and they're very nice. There's also an adults only pool, and the main pool. The main pool has slides and a little splash park. Me and my family have really enjoyed our stay and would highly recommend.
Robin Dixon
Rooms are OK depending on the number of people you have with you, we had a broken toilet when we arrived however this was quickly fixed. The cleaners were around most days apart from Sundays, always helpful and did a good job. The location is €5 in a taxi to the marina or 15/20 min walk. Lots of pools to choose from, the water is on the cooler side but you get used to it quickly. Lots of sunbeds available and entertainment throughout the day/night. Clean resort, food and drink available and a small supermarket
ausra jankauskaite
Staying in this hotel. Room T302. There is mould in our apartment. I said. Spoke to receptionist. She said she would send out a maintenance guy. The maintenance guy came, had no English. Looked and left. I didn’t know whether something what’s getting done or not. Waited all day for a response and nothing. This is why I am writing this review. I have a 9 month old baby that is being exposed to this toxicity. The food is amazing and the food staff are super friendly. I guess we just got unlucky with the room. We all have nose and throat issues atm because of this mould. I wouldn’t give the room any stars but I have to. Kitchen service is excellent though. Location is good. 5 euro for a taxi to the shopping centre and beach front. Plenty of pools around the hotel and loads of kid’s activities. One thing I would say is invest in more swings and baby swings
Thea Quinn
Me, my husband and 6 children came and stayed at Tropical Island in June. I honestly cannot express how amazing out 2 week all inclusive holiday was. There is not one bad point I could even say. My children absolutely loved the evening mini disco & kids club throughout the day. We met Patricia, who my whole family absolutely adored! All the staff we came across, especially Patricia (the management) and Raquel (entertainment) were absolutely amazing! They went out of there way to speak to me and the children everyday! I would love to get hold of Patricia, if anyone knows how I could contact her? We could not fault anything about this holiday in anyway!!
My Booking
