Ethan Barrett
Me and my partner stayed here for our first holiday together and it was magical.
The hotel was amazing for us we are very active there was football, tennis and plenty of other activities for us to do it is also in a great location close to anything you could want in walking distance there is something for everyone.
The staff were very helpful and friendly and the cleaning ladies did a phenomenal job on our room every day which we are very grateful for.
The entertainment team were great and we had a blast the night time shows were of very high quality with great joy and great humour too.
We will definitely be staying or stopping by on our next trip to lanzarote thank you for a great experience!
Julien
Overall, we were quite satisfied with our stay at the THB Tropical Island Hotel. The hotel offers a wide range of amenities, including a buffet restaurant and three themed restaurants (Italian, Asian, and Mexican), which add some nice variety to the dining experience. Note that you’ll need to make reservations for the themed restaurants in advance. We opted for the All-Inclusive package, and while the food selection was abundant, some dishes lacked flavor, likely due to being frozen, which is a minor drawback if you’re looking for fresh, vibrant tastes.
Our room was spacious, clean, and comfortable, with just a few initial issues. The slats on the sofa bed were broken, and the linens hadn’t been prepared for the children, which was disappointing upon arrival. However, after notifying the staff, they promptly fixed the sofa bed and provided linens the next day.
The main area where the hotel could improve is the reception experience. After a long day of travel, we found the welcome a bit lacking. With over sixty guests arriving at the same time, there was only one staff member at the reception, which led to long waits and a rushed check-in experience. Additionally, the hotel requires a deposit for towels and a second room key, which felt unnecessary given the level of service expected at this standard. Waiving these deposits would enhance the guest experience and align with the hotel’s overall standing.
A special thanks to the animation team at O Club, especially Lola and Lucas, who added so much fun and energy to our stay. Their enthusiasm and dedication truly made a difference, and they helped make our experience at the hotel memorable.
Overall, THB Tropical Island is a good choice for families and couples looking for a well-equipped resort in Lanzarote. With just a few improvements, it could become an excellent destination.
Clare Holmes
The hotel is very clean and well kept. The staff are extremely professional and very helpful. This is a great family hotel.
The only thing that can be improved on is the rooms. We had a few small issues during our stay, but these were all dealt with quickly and efficiently so I wouldn't hesitate in coming back.
Thanks for a lovely holiday!
Anna Osmolak
The hotel itself was nice, great and very helpful service. Nice pools and entertainment for kids and adults.
Unfortunately, the sofa bed was not great and no privacy on your own terrace. Great that the hotel is secured and there is a shop with essentials in there. We had a nice holidays 😊
Joseph Nathan
The rooms are really nice. The breakfasts are filling and absolutely delicious. The lunch and dinners are quite nice. There are 2 beaches nearby and lots of shops and restaurants. On Saturday mornings there is a market that you can go to. In the majority of the blocks is a small pool and they're very nice. There's also an adults only pool, and the main pool. The main pool has slides and a little splash park. Me and my family have really enjoyed our stay and would highly recommend.
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