Gareth Rose
The rooms are definitely dated and need money spent on them to bring up to date.
Cleaning not up to standard. Broken glass in dishwasher, mold in fridge, defrosted freezer left to leak everywhere, cobwebs in bedroom and more.
Sliding doors are hard to open and the metal frames don’t do well in the heat.
We were given the wrong keys to our room and the reception staff seemed to find it funny! Kept being told we were trying to get into the wrong room. One key worked, the other didn’t!
The whole outdoors areas are tired and need bringing up to date.
Shame as it could be really good. Needs a decent clean and ridging up before the main seasons starts.
Russell Webb
Spent Christmas 2024 here. Location is good. Staff are all friendly and helpful. Food in restaurant was better than many say. Breakfast plenty of choice. Evening meal-lots of salad, hot dishes and fish or meat from the hot plate. Yes the rooms could do with a refurb, not as bad as some say though. Peaceful place not too much noise.
Natalie Gledhill
This hotel has a lot of plus points, it has a free children's club from 10am to 1pm Mon to Fri, an onsite kids park, kids evening bingo, kids evening dance parties etc. There are numerous pools and you can use any of them, none of them are heated. It has it's own 'beach' which is handy, as the proper sandy beach is around a 15 min walk. Lots of nice restaurants and shops within walking distance. The crazy golf and aquarium are around a 20 min walk. The hotel has a shop on site. The staff were friendly, although there was one guy on reception who was a little rude on check in, and didn't even tell me about the kids club etc.
Onto the apartment itself.. they are very dated, they clearly haven't been updated since the complex was built. There is a large living area, kitchen, bathroom, and bedroom at the back. Make sure you take a small washing up liquid, sponge, and tea towel. You can cook in the oven as long as you have foil, as there are no oven trays. The tv has around 5 UK channels, you just have to keep searching through to find them! They came in handy with a 6 year old. We didn't spend that much time in the apartment as we are usually out most of the day, so, I didn't mind that the apartment wasn't modern. Saying that, I don't think I'd stay again. The window in the bedroom doesn't have a proper internal lock on it, just a clasp that didn't feel secure at all, I like to feel overly safe, so I made sure the window was secure myself. It rained once while we were there and the roof window over the kitchen leaked all over the floor. So, quite a mixed review overall.
Michael Fawcett
Rooms are a bit tired, so are a lot of places, but great location. We had lovely sea view. 6 pools yo use. Friendly helpull staff especially Montse. The big pool is used by a few local clubs, triathlon etc, but not a problem. Would stay there again.
Liz Walton
Great location. From our upstairs beachfront apartment we could see the sea as well as the hotel's lagoon. Apartment nothing fancy, but spacious and had all we needed. We had breakfast and dinner at the hotel. Again, nothing fancy, but nice and with local as well as "international" dishes. Staff all friendly, despite being overworked at times. Particular praise to Juan, Noel and Veronica for their friendliness.
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