Salgados Palm Village

Kaur Kang

Review of a Disappointing First Day at NAU Salgados Palm Village, Albufeira Our first day at NAU Salgados Palm Village has been a major disappointment, to say the least. We are a family of 16, including several children who were excited for a relaxing and fun holiday. Sadly, it’s been anything but. Restaurant Reservations & Dining One of our biggest frustrations has been the dining arrangements. We were told reservations were needed for every meal! As we are such a large group this means 6 bookings three times a day! They had no interest in assisting with this process! When we finally got seated, they wouldn’t even accommodate our group together, forcing us to sit at separate tables. The lack of proper signage on the food (we are vegetarian/ allergies) and staff not knowing themselves has meant we have had to have be cautious and eat very little. Amenities Misleading The photos and information provided about the hotel were incredibly misleading. We expected facilities like a pool room, an arcade, a spa, and an indoor swimming pool, as clearly shown in the promotional materials. None of these were present! This was especially disappointing for the kids, who were eager to swim, but discovered there wasn’t even an indoor pool. Why are they showing photos of amenities they don’t have!!! Apparently it’s because their sister hotel (a 15 minute drive away) has them, at an extra cost! No Common Area or Lobby There is also nowhere to sit indoors. We were surprised to find there’s no proper lobby or communal space inside the hotel where our group could relax together. It’s bizarre that a hotel of this size and standard lacks basic indoor areas to gather. Live Entertainment Not As Expected We were looking forward to concerts and live entertainment, which seemed to be a highlight of the hotel. However, there is no information given On entertainment and it is not of a standard to match a 4star hotel! Shuttle Service Issues Adding to the frustration, there was no clear information provided about the shuttle service. We expected to be able to explore the area more easily, but the hotel failed to provide any guidance on how to access the shuttle. Nightmare Check-In The experience started on the wrong foot with a chaotic and poorly managed check-in process. The staff seemed overwhelmed, and it took far longer than expected to get settled. Overall, our group—especially the kids—are hugely disappointed with the first day here. We will be meeting with the manager tomorrow to discuss these issues, and we’re hoping she can still turn things around and salvage what’s left of our holiday. Right now, this has been far from the experience we were promised and expected. Would not give them even 1 star, 0 star review from us!!!

Martyn Taylor

Unbelievable hotel! The layout and ground are amazing and the room (2 adults 3 kids) was absolutely massive! The balcony is the full length and almost a waste given how big! The food and service was 2nd to none and a nice touch i have not seen elsewhere is the full list of cocktails kids can have but obviously without the alcohol.

Dawn Thankachan

Pros: This resort is great especially considering it's only rated as a 4 star! Good value for money. Food was amazing throughout the week. There is isn't a lot of food choices but this meant all the food was tasty. There were wood fire pizzas and barbeques were actual on top of coal. All the rooms were clean, spacious and housekeeping was good. Lots of swimming pool so it didn't feel crowded which was great. Lots of choices of drinks, and all were mostly nice although sometimes inconsistent, Cons Limited number of staff, it would be great to have more staff around the place. In the dining rooms was enough, but would be good to have more staff around the place. Idea of reserving table is inconvenient because it's neant to be a relaxing holiday, not spending time reserving as you may not always know when you might be feeling hungry. Having said that, whenever we forgot, no issues getting table 20€ deposit for towel is a bit too much Beach is around 20 mins away and at night, there is no light on the path.

Matthew Curtis

Hello We went for a golf trip. We were told transfers were at 18.45. They never arrived. We had to pay for our own taxi back. We went back to reception to complain to find out the transfers were at 17.45. They told us the wrong time. They wouldn't give us the money back for their **** up. No aircon. We were told that we couldn't switch rooms as they were full. The place was half empty. Breakfast opened at 07.00. We were that at 07.05 most days. The food was cold. It was a nice location and the golf course there is fantastic. I will not be going back.

Christian Adindu

Can do with an upgrade to the rooms, they probably were great many years ago but definitely dated now. Toilets and bathroom need better cleaning. Food was very good and there pools great. Located closer to the beach. The hotel is quite safe... Kudos. But that feeling of safety disappears once you step away from the hotel into town. They may want to increase the number of English speakers at the hotel restaurant.. Otherwise the food was great.