Sue Smith
A few problems on arrival but sorted fairly swiftly by Sophia, hotel manager and holiday company.
Buffet food could be hotter. Good selection but dining areas were exceptionally busy. Nice to eat in 'The Grill' a small restaurant on the complex.
This is ideal for families as there appeared to be a variety of activities on offer.
I would commend 90% of the staff for their helpfulness. Sadly there is always one that let's things down.
The shuttle bus would be more user friendly if it ran so that a morning or afternoon could be spent off resort, rather than all day. There is an additional charge for the bus. Better if included as part of all inclusive offering.
Flavio Antonio Fonseca Pereira
Well it changed a lot.
From free drinks to difference between premium and non-premium all inclusive drinks.
Rooms are big, but if you have a room near the restaurant than it smells a lot and they are loud. How can you charge a deluxe room price in such condition? A big disgrace.
Rooms are very clean and cleaning service is excellent.
People in overall are very friendly and child-friendly.
Food buffet is great, but it also changed a lot. I miss at the Portuguese buffet.
Everyday almost the same.
I also noticed the hotel is missing a Portuguese touch in overall.
Half of the bar people doesn‘t understand Portuguese and we have to tell them 2-5 the same order.
It's kinda annoying.
Big plus:
Very awesome to be near the beach.
Max 5 minute walk.
Kinga Waszczuk
Lovely place. Huge area where all buildings with rooms are allocated. Two swimming pools, main and smaller. Very close to beach, down over the cliff. 94 steps are not that bad, especially with the view you see coming down. Variety of food for all meals and snacks.
nani colaco
Really nice Resort. I 100% recommend this place.
I had a great holiday here.
The place is clean and tidy, the food is amazing, the entertainment is great, the customer service from reception, to catering, and cleaners are all 100% exceptional.
Nice and big swimming pool, near to the beach.
Also thank you for the birthday cake surprise. it made my day more exciting.
Great for family breaks.
Szabina T
Our start was a bit bumpy as we've got a room where the air-condition had some issues and we've been on the first floor and it wasn't much fun with a stroller but we raised these at the reception and we got a ground floor room on our second day. The receptionists were lovely, especially the guy with the glasses and the tall red-haired lady (we didn't catch their names 😶)
The food was amazing. It didn't matter if breakfast, lunch, dinner or even snacks.. I was checking the reviews before we went there and really don't understand, what the issue was for some guests...
There were fresh fruits every time, pickled and fresh vegetables, amazing selection of cheese, fish and meats 😋
The guys at the door were amazingly nice. Also special thanks to Catarina, she always had a big smile on her face; and the two guys as well: I think one was Muhammad (I hope I got his name, he didn't really talk much but he always had a big smile and was very polite) and there was another person, he started when we were there, I think on the 6th October, he doesn't really speak English but he was always very polite and he was very friendly with our wee one.
I also have to mention the cleaning lady (we were at T103), when she came into our room, our little one was sleeping nearly every time and she tried to be as quiet as possible but still clean our room as we requested.
The only - I would say - con was the coffee machine, it's not really available early morning (before breakfast time).
We - as a couple in the past - never went to all-inclusive before because we loved to go and explore new places every day; but now with our little one, this place was a perfect choice 😊
We even discussed that at some point we will return to your hotel.
My Booking
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