L M
This was one of the worst hotel experiences I’ve ever had. Upon arrival, they tried to charge us a €300 per person deposit, and the fee seemed to change randomly depending on their mood. The rooms were not cleaned daily, and we didn’t even receive fresh towels. Outside the hotel, the grounds were a mess—there were smashed glass bottles and rubbish everywhere. To top it off, there were no sun loungers by the pool, making it impossible to relax.
When we checked out, they charged us €150 per person for a small bit of makeup on the towels, claiming it was “damaged property.” The reception staff were incredibly rude and unhelpful.
I definitely wouldn’t recommend staying here. There are plenty of other lovely hotels nearby with much friendlier staff and better facilities. Don’t waste your money here!
Myriam Carama
Very nice hotel. The king bed was super comfortable. We had a room with a view of the ocean. There were robes and slippers for our use. The breakfast was super! So many choices and fresh! We also had dinner there a couple of times. Everything was perfect: food and service! Excellent staff at the front desk, they were willing to help with anything. There is a beach restaurant a few minutes and a few steps away.
Sophie M
Really don't understand these negative reviews!!! We visited as a family of 4 with my husbands parents and had a wonderful time! The apartments are so modern and clean, perfect location, friendly and helpful staff and very very spacious! We had a 3 bed apartment, it has two balconies, an ensuite, a main bathroom, lounge and kitchen. Such great value! Would definitely recommend! Only £30 deposit for families, I think the visitors who have been charged huge deposits and hen and stag dos that the hotel is trying to deter from coming to stay!
Anthony Dempsey
Mixed reviews (We'd booked and paid before reading them)
I don't usually leave detailed reviews but I'll try address what iv read in prev reviews
Reception:
Staff where very pleasant. Told our room wouldn't be ready till after 4pm. We where there at 12midday. But fortunately they called me to say it was ready around 2.30pm while we were getting something to eat so wasn't to bad.
Deposits:
Appears stags/hens/groups have to pay the €250pp deposit
I went as a family (my partner and 2 kids) which was only a total of €30 so not bad for us at all. End of stay returned deposit there and then so no issues whatsoever.
Pool area/security guard:
Pool and bar was fine although definitely could do with more sun loungers..we spent couple days on towels on the grass but this didn't bother us.
The security guard was pleasant enough kept to himself mostly. I did see him send some people to the "other pool" because they wanted to use inflatables. They didn't seem happy about it but I wouldn't say he was rude in his request. His demena may be different with stag/hen groups but I didn't experience this so can't judge.
Food at the pool bar was fine. But I'd advise if getting drinks just take 2 mins and run the shop €7 for a cider at the bar. €1.85 for a cold can from the shop fridges.. just stock up take them to your lounger.
Room:
We stayed in block 9
Room was fine. Decent aircon. Clean. Everythin you need for a short stay. Modern bathroom. Small balcony though and right next to the neighbours so never used this.
Biggest problem for us though was definitely the noise.. The slamming of doors from other guests or maids would rattle through the hallways into the room. Some of the apartments in our block where privately owned or from a company not run through the hotel. The room next door had a dog that would not shut the £*#& up. All day. All night. Would get left on the balcony just yapping away. Could see other guests who where staying opposite pointing and unhappy about it. Trying to get kids to sleep and that's all you could hear was hard work! And one night they decided to try their hand at karaoke.. listen I have nothing against a bit of karaoke, getting drunk and making a fool out of yourself. Been there many times myself, but at the bar! Screaming the whole complex down in an apartment room at 10pm was horrendous. Room above scraping furniture for days! None of us got more than 5 hours of sleep a day. So this was a nightmare with the kids.
I had spoken to staff about it and as soon as I mentioned the dog they knew. Numerous people had complained but as thought this was a privately owned apartment so hotel was unable to do anything about it. Even so I think measures should be put in place to at least alleviate these issues.
Maids/cleaning:
No problem here whatsoever. Besides being a tad loud they wer pleasant and thorough. Towels every 3 days. Cleaned every day as stated.
Location:
Great! One of the only running themes from previous reviews. Nice stroll to the beach. Close to bars and restaurants which was ideal.
Note: Avoid Solcaffé: they massively overcharged us for breakfast and didn't provide a receipt just walked to the table and said how much we owed.. only orded egg on toast. And jam toast and apple juice for the kids. And was more expensive than evening meals we were getting. Worked out on menu at least €20 overcharge
Recommend places to eat: Laras Plaice, La Brezza and Teasers we had great food and drinks @ these places, friendly staff and well priced.
Overall can't say the place is as bad as its made out In reviews.
Would I stay again.. if I was promised a room without screaching dogs as neighbours then yea definitely. But as that's not a choice I'd have then I probably wouldn't stay again. Lack of sleep was definitely enough to put us off especially having a 9month and 3 year old to try battle to sleep. Might be a different story if didn't take the kids
Hopefully this may help people gain a clearer image of what's on offer here
Uwe Poppitz
Very clean and large Appartement. Close to the beach. I missed a bit a local touch like pictures etc. But this would only give it the 5star feeling.
Recommended to book!!