Hotel HL Río Playa Blanca

Sheeks Chika

Just got back from my vacation here (beginning of December). Great location as there is local amenities around & the beach is a 7 minute walk down the road. Staff were friendly & polite. There’s a big variety of cuisines to choose from with lots of food options each day. Will say cutlery needs to be more cleaner as I had to continuously look for clean cups & plates. Cleaning staff could have done better with the cleanliness of the room as insects were found often on floors in which I removed myself.Bed sheets and towels wasn’t changed often which would have been nice however bins and tables were cleaned daily. Rooms are spacious & was provided with extra pillows and blankets which was lovely. The rooms were like bungalows which provided tables & chairs to sit outside which is great especially if you just want some alone/ rest time which is highly appreciated. Great choices for entertainment & activities for kids & adults. The outdoor pool area and bar was great - does get busy midday so reserve your chairs from early! I would recommend this hotel more for families instead of solo travels like myself! Overall I am satisfied.

Steve Mchugh

Still no water given in the rooms, I saw a response from the owner saying they would investigate as it you should get a bottle of water as part of the ai package.(clearly lip service) the rooms look really nice and we was in a lovely part of the complex, my complaint is the house keeping, our experience was dirt, dirt and more dirt. Floors never swept in main rooms but in bathroom was swept into the corner??. My partner hated the hard beds so was going to try the sofa beds but when pulled out was full of crumbs and huge dirty sheets!! I've taken pictures because I couldn't believe it from a 4* but that's really what the issue is all over. It looks on the surface nice! But the food area has no real presentation and most of the meats have a slight under taste I wasn't keen on. Others around me was loving the food. I think it's hard for staff to be motivated all of the time all year round but this was my holiday and this was your job to make my holiday. From reception slamming a bottle of water down when I mentioned the review reply to the bar staff and cleaners. They really don't want to be there, in then end neither did I. Spent most of our money eating out so a waste of a ai package. The facilities on offer are definitely 4* but the quality of food to the standard of service 3 and cleanliness was 1

Ann Park

We booked this for several reasons after reading a lot of the positive reviews but on arrival it became apparent straight away this was not the case. Didn't arrive until after 21:00, so after a long day all we wanted was to get settled down to a good night's rest and start our holiday in morning. 1. We paid for the SUPERIOR DOUBLE ROOM as this was an important holiday for us as a couple. What we got was 2 single beds ( very poor quality) pushed together but didn't stay that way(even sitting down on them, they moved) the 2 single individual duvets that you get in what's meant to be a Superior room is shocking. 2. I suffer from a disability that makes it difficult for me to climb stairs but as the hotel offered a lift and stated complex was suitable for wheelchairs as it had a lift, we thought this would be ideal. We arrived 1 week ago 15/12/24 only for the lift to be out of order, today 22/12/24 were still in the same situation which has flared and aggravated my condition causing severe pain due to tackling the stairs to get to reception and exit the complex. 3.Getting settled into room we noticed there was no water (we were All INCLUSIVE) but instead a bottle of cheap wine, both my partner and I don't drink alcohol. I went to reception to politely ask for water, I was shocked and baffled when I was told you don't get water for rooms but I could have a glass( tiny port glass) in reception which I had to drink there and then. Option 2 was go and buy a bottle from the vending machine ( which jammed when putting money in). I went to Tui rep in morning only to be told to go buy a big bottle at shop and then go and refill them at designated water machines which tasted awful. IVE STAYED IN MANY A HOTEL ON AN A/I BOARD AND NEVER HAVE I HAD TO GO WITH A PLASTIC BOTTLE TO REFILL FROM A MACHINE WITH A HOSE STYLE ATTACHED TO A WALL. I FELT LIKE A THIRD WORLD BEGGAR STANDING WITH AN EMPTY BOTTLE TO REFILL IT. The bungalows with their own private terrace are lovely and you do have the option of the busy fun pool which is perfect for young families and a quieter pool if you prefer the quieter option. The foods nothing to write about, just the usual for A/I and suits families with young children. This is not a 4* hotel as stated, I would struggle to give it a 3*

Agata

This hotel is a nightmare, which even now, after 2 weeks, I find it hard to forget. Dirt, stench and vermin. Cold, dry and disgusting food. Flies in the rooms. Disgusting and old splash park for children. Food poisoning among guests. Unfriendly staff, working as if for punishment. Holes in the tiles by the pool, garbage lying everywhere, which no one cleans. The smell of sewage throughout the hotel - attracts flies, of which there are dozens in the rooms... I have no words for this hotel.

Damian Murawski

HL Río Playa Blanca is the worst hotel I’ve ever experienced, and calling it a 4-star establishment is a complete joke. From the moment you step in, you’re greeted by filth and an overwhelming stench that lingers everywhere, from the lobby to the rooms. The rooms themselves are infested with cockroaches and other bugs, making it impossible to feel comfortable or clean. It’s horrifying to think that anyone considers this acceptable accommodation. The staff is outright rude and dismissive, treating any complaint or request as an inconvenience. Customer service is nonexistent, and it’s clear they couldn’t care less about the guests. To make matters worse, there’s no water in the evenings. Basic amenities like this are expected even in budget accommodations, let alone a place pretending to be a 4-star hotel. The clientele here is another nightmare. The hotel attracts loud, drunk, and borderline aggressive guests, creating a toxic atmosphere. This is not a place for families or anyone seeking a peaceful vacation—it feels more like a slum than a resort. Everywhere you look, there’s dirt, chaos, and zero effort to maintain any standard of decency. HL Río Playa Blanca is, at best, a 2-star disaster masquerading as a 4-star resort. It’s filthy, smelly, and run by people who clearly don’t care. Unless you’re used to living in squalor, avoid this place like the plague. I wouldn’t recommend it to anyone—not even as a last resort.