Hotel HL Paradise Island

Christopher Peters

Excellent in all areas, the rooms were cleaned everyday other than Friday (day off) rooms had everything you need for a family holiday. The grounds and upkeep were absolutely stunning. All staff we encountered were friendly and pleasant, nothing too much of an ask. The food was excellent and full of variety. The pools, absolutely beautiful along with the water park. If you are looking for a fun packed, family hotel then look no further, this place ticks all the boxes.

Amy Bone

Great family holiday. Not posh and fancy but everything you need for a good time. Rooms spacious but basic, good variety of meals every night, with theme nights. The flambe bananas were amazing. polite staff. Good location to different trips/experiences. Kids splash park is everything you need to keep the little ones entertained. Kids entertainment is repetitive but they enjoy it though. Some of the beds are ridiculously hard, which has meant I've had minimal sleep. We've had 1 cockroach in the room, but look at the environment we're in, it's to be expected. Overall if you're looking for a nice family get away, this is for you. If you want loads of entertainment and luxury, this isn't for you.

Sarah Morgan

Just returned from 10 days here all inclusive. The location is lovely, 20 minutes walk from a small beach. There is also a volcano walk directly across the road. The AI food becomes very repetitive, for example, we had Chinese cuisine 3 evenings over 10 nights. Snack bar offers burgers, hot dogs, fries and salad daily. Self service hot drinks and soft and ice cream is convenient. The rooms are basic but all you need for a base. Cleaning is patchy. Several occasions had to ask for towels and bed sheets as they hadn't been left or the beds not fully made up. There was dust from the air con unit that stayed on the floor for days, and with no sweeping brush in the room was unable to clean small messes yourself. I was grateful for the wipes I'd packed with me. If WiFi isn't included with your booking I wouldn't recommend paying for access in your room, it's not great and you have to be sat close to the router. Didn't reach the bedroom or sofa beds. The hotel itself is good. You do get the typical over indulgent AI guests, and these seem to be the ones that leave the mess around the pool areas e.g plates and cups. The water park is great fun and a lovely addition for young and old. However, the floor around the slides and the steps are very slippery. The same goes for around the pool bar. Would I return. No, but we didn't have an awful time, we did enjoy it whilst there. Just a few things as mentioned that puts me off.

richard cottrell

Nice food not an hour without food. Bonus with water park included. Not quite enough sunbeds around pool if the hotel is full. Only 4 euro to town centre and another water park. Entertainment stage is quite small, cleaned rooms daily. Hotel staff informative and very helpful, Daniel, Madeline and Cara. Not sure if it is a 4 * probably say a 3*. Pool is open all night, no shut off which is dubious.

Alan bainbridge

A very average 3 stars. It's not a bad place, just a bit run down. Situated just too far from town for a quick shop. Costs around 4-5 euros in a taxi. There is a small supermarket next door which has a good selection but quite expensive. The hotel grounds are nice but can get messy with paper cups and plates. The rooms are okay, however they're very used. The small coffee tables in the living room aren't very child friendly though, as a few heads were banged often. The cleaners don't take any care with anything left on the floor. It will be thrown into a corner, or brushed under the sofa/bed with the rest of the rubbish. Very dusty floors, the air con unit kept leaking water over the floor, there's no dedicated second bedroom (just a sofa bed). Most of the staff seem quite resentful of the customers. They're not very chatty or helpful. There are a few exceptions though. The food is definitely catered to a typical English audience. Fry up for breakfast, Burgers for lunch and Pizza for evening meal. The food is probably the most disappointing part of the hotel. The restaurant can get very full and very messy. The water park is separate to the hotel but is accessed from the hotel grounds. Towels tend to be placed on sun loungers from around 6am but still some choice from 0730. The kids pool is the best choice for smaller kids, or if you want it a bit quieter. All in all, it's disappointing for the money paid. There are just too many people for the size of the site. Very popular with the 'Stone Island Crew'