Hotel do Cerro

Shenagh Benney

We have just returned from a fabulous holiday. The hotel was very clean but it's the staff that make it great. They were all very friendly and helpful and we were always greeted with a smile. Special reference must be given to Pedro, his lovely lady colleague (whose name I completely forgot) and Bruno in the dining room. We had a problem with our shower leaking, flooding the whole floor and seeping out under the door and into the passage. Maintenance couldn't fix the problem and we were upgraded to a beautiful room with sea view. I celebrated my birthday whilst we were there and came back to the room to find I had been left with two small bottles of port and chocolates which was a lovely touch. The dinners were delicious and varied but the breakfasts were the same every day which could be improved upon. The only downside if the hotel is that they charge extra for literally everything, there's no kettle or coffee/ tea provided and if you do want a kettle and cups there's a daily charge as well as a daily charge for the use of the safe which is already in the wardrobe. If you get makeup on your towels they charge you for extra laundry which is ridiculous! Overall we had a lovely holiday but certain aspects in the hotel need improvement

Julie

I'll start my review with the positives. The staff are this hotel's biggest asset. They were all friendly and approachable..... from the helpful reception staff, to the hardworking restaurant staff (shout out to José and Bruno). The hotel was clean and quite nicely decorated in a traditional style and our room was comfortable. We arrived late evening so the restaurant was closed but we were pleasantly surprised to find a packed meal in our room. Now for the minor disappointments. On arrival, we were given an information leaflet which included some rules and regulations and details of additional charges. We were surprised to learn that there was a charge to hire a kettle and 2 cups This is because there was no hospitality tray or tea and coffee making facilities as standard in our room. I'm a tea-lover so paid to hire a kettle ....I've never had to do that in any other hotel. We soon found out that the hotel is a maze and it took a while to find our way around. There was a choice of evening meals, which were nicely cooked and presented well but with the exception of the salmon our first night, we felt that the chef must be working to a tight budget. Now for the location. The hotel is situated on a hill so unless you take a zigzag route into the old town, you are faced with some steep slopes and cobbled paths, which are slippery when wet. Despite these initial issues, we enjoyed our stay at Hotel do Cerro and would like to thank the staff.

Aisling Morgan

We stayed here for 7 nights, the staff is extremely nice and helpful. We got breakfast most mornings, you choose what you want. It is served with pastries every morning. The breakfast is open 8am-10am. The indoor swimming pool is under the breakfast area, but must be requested to open it. It opens 10.30am-5pm. You need to bring a swimming hat, it is €5 per person. It was quite cold. Showers in bedroom were the best showers ever 🚿 The bed is made everyday and we had a large bed so cosy. There is a mini fridge in the press also. There are alarms in every room so make sure you close the balcony door and turn off lights. Staff is very helpful and rang us taxis. A taxi to old town is around €4, and taxi to Zoomarine is around €12. It has a bar also opens at 6pm and music only on Sundays from 6pm. Very happy with our stay and would defo recommend it and it is on our list to stay here again 😁 Thank you Hotel De Cerro stay for an amazing stay!! 😊

Steve Hamilton

Love it! Second time here and will be back again. Lovely old-fashioned hotel, brilliant staff and great facilities. We just thoroughly enjoy our stays here.

Stephen Day

Rooms are clean, taxis about 7 Euros from the old town to the hotel, easy walk into the old town, old town centre very busy,if you want quiet drinks go to bars off the main square most of these don't take big parties so quite nice. Food is cheaper and better off the main square. The hotel is quiet and out the way The bus and land train stop outside the hotel 24 hour reception laundry and shops close by.