Maryann Macdonald
A holiday in this hotel does exactly what it says and we find it's good value for money. Very relaxing place to be, peaceful. Grounds are well kept and such hardworking, pleasant staff everywhere. Weather was great for an end of November getaway. We find their Prestige package works for us as we like nice wines and used their spa most days. Food is typical of AI hotels but we only ate out once as there was always something to suit us. This was our third trip and we are sad to leave after 10 very relaxing days.
Stephen Skinner
Had a lovely 4 night stay here, 22-24 degrees. The hotel is great it's quite big with a spa, and a couple of pools, the rooms are huge we had a sea view. The food was delicious and plenty of wine and other drinks on tap. The hotel is located by the port in 5 mins walking distance, it's a nice little place to walk round.
There was some entertainment on the evenings then we moved up to the piano bar to finish the evening off with a night cap. The staff where very friendly and accommodating. Would love to go back next year.
Chris Dutton
Hotel was quiet and most things didn’t work. Cash Machine was broken so couldn’t get euros to play pool. However the pool table wasn’t working, the air hockey, wasn’t working, fuss-ball wasn’t working. Shop was always shut. Basically quite a few things weren’t working. So trying to keep a 14 year old entertained was hard.
Pools were freezing unless you pay to go into the spa. So pools were always empty. Even our first night we got there about 10pm and we were having a couple of drinks in the bar. The barman tried to tell us it shut at 11pm but served us when I said it wasn’t even 10:55pm. The bar is supposed to shut at 12. He just didn’t want to make a cocktail. The wait to get to the bars was too long. Wasn’t just us. A woman at the bar behind me on her first night asked if they did cocktails and the barman slammed a QR code down on the bar and told her to look at that. She explained she didn’t have her phone and the barman was quite rude. She had just spent 15 minutes waiting to be served. I ended up showing her the drinks list on my phone. Thought most of the staff were rude. I don’t expect the world but expect for the staff to try and make an effort. Asking for water for your room shouldn’t be a hassle because the cleaner hadn’t put any in the room as they are supposed to. I wouldn’t go back to this hotel. Got the sense they don’t like tourists and it was the same at the harbour in certain places.
Simon H
Currently staying here on half board basis. Food is far from 4star accomodation is great and all staff helpful and pleasant. We've now taken to eating out as the food is so dire. Such a shame as hotel and staff are great. Food supplier needs changing and more staff cooking ./replenishing. We've stayed in better 2 star for food. I'm no Michelin star chef or food connisur but it is pretty dire. We were eating pigs legs the first evening.!!!!!
Two Wheels Better
We've been to this hotel a number of times and love the building, rooms and relaxed feeling we get there.
The service in the Piano bar is generally good with a great view towards the setting sun.
However, the dining experience is quite different.
Lunch at the outside canteen (can't call it a restaurant) is manic, untidy and lacks any sense that you are at a 4☆ hotel.
There is a distinct lack of staff clearing setting and clearing tables.
The lack of staff is even worse in the newly refurbished main restaurant.
You won't be greeted and shown to a table.
Arriving half an hour after it opens for dinner, you will struggle to find a clean, set table.
The few staff are often set on slow mode and attracting their attention to get a drink is difficult.
Arrive an hour before they close and they are clearing tables and preparing for breakfast.
Please employ more staff and concentrate on serving your customers.
My Booking
