billy cunningham
Fantastic holiday. Only 1 issue was my grandson aged 13 was too old for the kids club and too young for the adult programme of events which left him with no activities to partake in and reduce his opportuniyy of meeting people of his age. Maybe being allowed to do the adult activities with a parent or guardian would be an acceptable choice. For example he is a good darts player , better than me but he couldn't play and I could.
J
Fantastic hotel, the rooms and customer service was outstanding! The free shuttle bus to town made the holiday even better. The food was fantastic. The people doing activities were great. I only have 4 stars, as was a bad umbrella shortage around the pools to go with the beds. Not enough umbrellas or just broken ones. There were not any pool staff to ask for an umbrella and when we did find someone, they said there were no more. It's not great especially when on holiday with a baby to have no shade. Despite this the holiday was great and have booked to come again this year. Hopefully you'll of fixed the umbrella shortage by the next season 🤞🏽.
Maryann Macdonald
A holiday in this hotel does exactly what it says and we find it's good value for money. Very relaxing place to be, peaceful. Grounds are well kept and such hardworking, pleasant staff everywhere. Weather was great for an end of November getaway. We find their Prestige package works for us as we like nice wines and used their spa most days. Food is typical of AI hotels but we only ate out once as there was always something to suit us. This was our third trip and we are sad to leave after 10 very relaxing days.
Neal Johnston
Unfortunately, staying for one week at this resort was a very mediocre experience.
The resort is listed as a 4 Star. Whilst the swimming pools were 4 Star, nothing else was.
Examples of poor customer centricity and why NOT a 4 Star experience:
1/ The food at both breakfast and dinner was VERY average.
2/ The hotel feels it needs to charge a rental fee (30€) if you want to have a kettle in your room, despite equipping the room with tea etcetera BUT with no way to use it.
3/ The best example to demonstrate this hotels poor value and lack of customer orientation, was the suitcase weigh scale located beside reception.
Upon checkout, we planned to weigh our suitcase to ensure it was within airline restrictions and had thought that the hotel was customer centric in offering this facility, ONLY to find out that there was a 1€ charge to use the scale 😳.
You may well say, sure what is 1€, well think on that as you reflect on what you paid for your room and board for each night you were there!
Overall, a very average experience for the price paid and therefore, we could not recommend the resort, particularly given the choices available on the island.
Jeremy Tye
I have visited Puerto Calero many times but never thought of it as a place to stay. However Expedia had a great value offer and we had a few days spare on our recent trip. We opted for half board because it was only a few Euros extra over B & B and, even though the restaurants by the harbour are tempting, we’re pleased we did. The buffet style is not to everyone’s liking but you can’t deny the variety, quantity (and yes quality). We had a sea view and were given a huge two bedroom suite. The views over the garden and sea are spectacular. So large are the gardens that it does inevitably mean a few minutes walk from one end of the hotel to the other - not a problem for us. That said it didn’t have a large hotel feel and guests have plenty of room including around the pools with a choice of some heated pools too. Sunbeds were plentiful and located in every nook and cranny! So not on top of each other if that is your preference. Overall then a great value choice.
My Booking
