Diogo Valente
My initial interactions with the hotel were quite disappointing, to the point where we considered canceling our booking. I reached out via Booking.com because, despite the hotel being advertised as open 24/7, we discovered that check-in ends at midnight, and we knew we would be arriving later. Unfortunately, it took several days to receive a response to my message, and we only got a reply after calling them directly which cost us an international call. Additionally, the day before our arrival, we emailed the hotel regarding pool towels. They confirmed that towels were provided but failed to mention that there would be a charge: rental cost of €7 per towel plus a €10 deposit. We ultimately decided to purchase towels from a nearby supermarket for €8 each which allowed us to keep them. A great unnecessary souvenir. This brings me to another point: while the hotel is marketed as all-inclusive, many essentials are not included, such as pool towels, the safe deposit box, Wifi, and the TV remote, all of which require a deposit. As a result, we ended up watching Polish channels for our entire five-day stay. The pool area, where we spent a lot of our time, was spacious, featuring two pools and plenty of sunbeds. Just a heads-up: if you want the best sunbeds, be prepared to wake up early and place your towels! One last point to mention: since this is an all-inclusive hotel, you can imagine that a lot of cups for various drinks are used throughout the day. While there is a significant emphasis on recycling in Tenerife, around the pool—where most of the all-inclusive drinks are served—they use cardboard cups and plates. Unfortunately, there are no recycling bins available. I understand the practicality of using cardboard cups, but from a sustainability perspective, this is not ideal. It could definitely be improved.
Sebastian Sikorski
Hotel is dated but if you want to just sleep in there it's fine. Food is always fresh and tasty. The best part it's sweeming pool and animation team also hotel is very clean. I would come back we had a wonderful time there. Thank you guys
Phil Osta
staff is unfriendly. The rooms are unreasonable, you have ants, mold and dirt in the kitchen, not to mention water damage. For the WiFi you have to pay 20 per access. The remote control for the television costs 20€. You also have to pay money to weigh your suitcase. If you check in after lunch you will still get lunch on the day of departure. If you lose your bracelet it costs €150 per person. Drinking glasses are dirty and not washed. You always eat it cold.
Aleksandra Lipenkova
Not good at all!! Never will come back here and DO NOT recommend. 1st day I end up with nasty food poisoning, but that’s just me. But… food awful, drinks awful, rooms very old and not that clean. No remote - have to pay, no WiFi - have to pay, pool towels - have to pay, round coffee - have to pay. No iron and no kettle no hairdryer. No shower gel miniatures, just bars of soap. No beach near by either. Apart from nice scenery and helpful staff, ppppffffff no thank you.
J B
For a budget hotel this place is fine. The food is mostly edible (although I was served raw chicken one night) but there is not much variety and the food is not replensihed that often meaning there is often items unavailable for a long time. There is a snack bar available throughout the day but it seems like too much trouble to ask the staff to cook something so we didn't eat from the snack bar. The rooms are basic but clean and the cleaners come round daily. They change towels and bedding twice per week but if you want them changing more frequently you have to pay per item. There is no free WiFi and you have to pay extra if you want it. I did not have very good internet signal all around the hotel. The room does not have air con, only a fan, which was fine for us as it was out of season but I definitely would not stop here during the summer season. There is a good size pool which is clean. However the sun loungers are not great. The drinks are very basic and all inclusive finishes at 10:30pm which is quite early. The complex has a nice village feel to it, and like others has said it has lots of potential but requires renovation. The entertainment is very basic but one night there was a live singer who was really good. There was only day time entertainment on the Saturday. There are excellent transport links to bigger areas such as Las Americas, Los Cristianos and Costa Adeje, the bus takes between 30-45 mins and is really cheap. The hotel does not offer late checkout, and despite us arriving late on our first day and missing a day's meals, we were told that the all inclusive would end after we check out in the morning so have missed outon a days worth of meals.
Overall for a budget holiday I can't complain because you get what you pay for but I wouldn't stay here again.
My Booking
