Ifeoma Ugochukwu
The staff was great! Very welcoming and eager to please. The rooms were huge, multiple baths and toilets, very clean and well kept. The only down side was 1. AC not cooling well even at the lowest of 18 degrees, 2. Some staff members could not speak English and at breakfast time, when it was crowded, did not understand the orders and so food kept getting delayed. We were also a huge crowd ( close to 50 ladies who came to celebrate 50 yrs), and so I think the hotel did not prepare well enough for our number.
Generally, it was a great stay and I will definitely go back another time. I will also definitely recommend this hotel!
Anouchka Bala
The Royal Palm Marrakech clearly places customer service and guest experience at the heart of its offer. Staff were consistently warm, transparent, and generous with their advice, which made our stay truly enjoyable.
We dined in-house four nights in a row, trying all the restaurants. Service was excellent across the board. While the variety is appreciated, some menu items could be elevated - in particular, the sushi and tempura didn’t quite meet the standard we’re used to in cities like London or Paris. The Moroccan restaurant was a standout, and the breakfast/brunch buffet was a highlight as well. That said, at this price point, additional à la carte or lighter breakfast options would be welcome.
Given the high temperatures during our stay, I would recommend offering complimentary infused water throughout the property, which would be a thoughtful and refreshing touch. We did appreciate the provision of bottled water via room service throughout our stay.
The view from our room - overlooking the golf course and Atlas Mountains - was breathtaking and added to the sense of escape.
One small point to flag: the €65 charge for the hotel’s airport transfer felt steep, especially when compared to local private, air-conditioned transport which is typically €20, including luggage.
Overall, a memorable and high-end stay with a few opportunities to refine the guest experience even further.
Yannick Grosset
This was our second wonderful stay at the Fairmont Royal Palm Marrakech, and it was just as memorable as the first. The hotel itself is superb, with beautiful gardens and an amazing pool. Our two daughters absolutely loved the kids’ club, and we were impressed once again by how attentive, friendly, and dedicated the entire staff is to making every guest feel special. A special thank you to Faisal at the Al Ain restaurant for his outstanding service. We’ll definitely be coming back!
Angélica Pedraza
The place is beautiful, the rooms are truly very comfortable, spacious, and equipped with all amenities. I came for a business trip—the facilities are perfect for large-scale events, with great sound and unbeatable service.
Breakfasts are very good with plenty of options. Lunch and dinner may fall short when it comes to vegetarian choices.
The service and staff are an outstanding!
sara
We stayed at the Fairmont Royal Palm Marrakesh in the Prince villa at the end of July. We stayed here last year as well and when we needed to arrange a last minute vacation this year we knew exactly where we needed to go. There was no question.
The pool villa provides the ultimate luxury and is perfect for a family holiday. The restaurants are all fantastic both in quality of the food and the service and all the staff made us feel very welcome and at home.
We know that if we need a quick break somewhere the Fairmont Marrakesh is the answer which guarantees everything we need on a holiday - excellent service, excellent food and a most luxurious experience!
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