Manuel Garcia
We had an amazing time at Dreams Resort, and it truly exceeded all expectations. As a chef from Chicago, I was especially impressed with the culinary experience. Chef Francisco really made us feel like VIPs. Not only did he go out of his way to ensure we were enjoying our meals, but the quality of the food was outstanding. He even took the time to come out and chat with us during dinner one night, which was a personal touch that really stood out.
Additionally, Hugo and Manuel at the Patio restaurant were exceptional. Their service was above and beyond, making sure that we had everything we needed and more. Their attention to detail and genuine hospitality made our experience even more special.
All in all, the resort's staff, especially the chefs and service team, created a warm and welcoming atmosphere that made us feel right at home. Highly recommend!
Laura B
We had an exceptional stay at Dreams Tulum Resort. The service was impeccable and highly professional. A HUGE THANK YOU TO LIDI, who truly made our experience even more special. I have stayed in many hotels in my life, but I have never met someone as smiling, kind, and caring as her.
The hotel itself is incredible, with outstanding facilities. Our room was spacious, featuring a very comfortable King-size bed. Everything was perfectly clean and well-maintained.
Thank you to the entire Dreams Tulum team for this unforgettable stay. We will definitely be back!
Breann Allen
Service and food were great. Seafood grill lunch highly recommended with Edgar as your server, he provides great conversation and you can always find a smile on his face. Italian restaurant for dinner has great options. Drinks were always promptly brought to us at the pool by Evelin. Amazing couples massage in one of the beautiful huts with Anastasia and Claudia. All staff was friendly and so helpful would recommend spending the extra money to be a preferred guest.
Amelia Luschak
Had the most wonderful time at dreams Tulum!! The service here is impeccable, the people are wonderful. My partner and I felt taken care of all week. Edgar is incredible! He works so hard and made us feel welcome every time he saw us absolute friendly vibes every day. The employees here work hard to make you feel like you are on vacation. Amazing people, amazing service! Recommend dreams to anyone looking to have a great vacation.
Karen Toledo
Rating: 1/5 Stars – The Worst Resort Experience Ever
If you're seeking a peaceful getaway at a luxury resort, “Dreams Tulum Resort and Spa” is NOT the place to go. My fiancé, my parents, and I arrived on March 16th, and from the moment we checked in, things went downhill.
We started our stay with dinner at the resort’s Mexican restaurant, “El Patio”. Unfortunately, this was our first of many disappointing experiences. Our server was inattentive and failed to serve us water, a basic expectation at any restaurant. It took an uncomfortably long time to receive our drinks, and our waiter forgot my mom’s appetizer entirely. After waiting for over 90 minutes without our main courses, we were left feeling completely neglected and decided to leave.
Other issues during our stay included:
Broken Safe: Our room’s safe was malfunctioning. We had to call three days in a row for someone to open it, and they mentioned they would need to replace the entire unit. It was inconvenient and unnecessary.
Unreliable Room Restocking: Despite the room being cleaned daily, we had to repeatedly request water to be restocked in our minibar.
Beach Conditions: The beach was overrun with seaweed and rocks, making it impossible to enjoy the ocean. While I understand this is a natural issue, it did affect our overall experience.
On a positive note, there were a few staff members who stood out:
-Edgar at Portofino for breakfast made our mornings so much brighter—he was kind, attentive, and personable.
- Gilberto at the bar, who always served with a smile and provided great service.
- Esmeralda at the World Cafe was also wonderful.
- Claudia at the spa gave me an incredible stone massage, which was the highlight of my trip.
As for the food and drinks, they were decent but nothing remarkable—I'd give them a solid 3/5. While the flavors were good, nothing was memorable or special.
Overall, this resort failed to meet expectations. The lack of proper service, miscommunications, and broken amenities left us frustrated. I wouldn’t recommend “Dreams Tulum Resort and Spa” to anyone looking for a relaxing or enjoyable vacation experience.
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