Kathryn Baxter
This is our second trip to Dreams Riviera and it exceeded the expectations even coming back! The VIP services for Preferred Guests are amazing and Victoria was such a help this time! Their attention to detail and point to make everything special is always felt and reflected. The room itself was amazing, our view was perfection being ocean front. The beds are comfortable and the room itself was so spacious. Our house keeping was always on point and turn down service was the cherry on top of a long day of relaxation. Everything was seamless and they made a point to leave champagne for us one night without asking, knowing we were celebrating our anniversary. The resort itself is very clean and the food was delicious, specifically at Portofino! The outside bar staff was delightful and always gave us a good laugh. Nothing short of amazing! Highly recommend.
Sam
Some of the staff are great! There were three in particular that made our stay wonderful. However, there were some that just made me want to leave at that exact moment.
The food at the buffet isn’t great. Our first night there, a roach was cruising by us as we were eating and insects were found in our food. We went to have a conversation at the lobby (which during our 6 day stay, there was no supervision/ manager). They said what would you like me to do, as in trying to get us out of the way.
There was one specific person that was so rude, and he works for the spa. The rest of the people in the spa are amazing, but this one person needs to be coached on customer service.
The beach was warm but so many jellyfish. You’re able to see that the other resort right by it has some type of restriction / net that could possible be for this. We had to walk across the hotel after being zapped by a jelly fish since the beach was always without any personnel from the resort itself.
Honestly I would not recommend this place, even though it is not because of most of the staffs fault. Seems that it is just poor management.
Lyshaun Ellis-Phillips
My family and I had a wonderful and funfilled time at Dreams. The staff were friendly and always smiling, and their service was top tier. The room service was excellent, and the room was clean and modern. Resort is very beautiful, my daughter enjoyed the main pool, she had so much fun. The food was delicious. We had a wide variety to choose from, I enjoyed the seafood the most because I am a seafood lover. We just got back home, and my daughter is already sad and wants to go back. We will definitely visit again in the future.
Tanya Ocana
This Dreams location was selected by a friend for a wedding and I have not one bad thing to say. The service was excellent. I decided on the preferred club and can say it was worth it alone for the lounge access and easy check in.
In the beach club Armando and David always took care of me and made sure I had everything I needed.
In the lounge Blanca and Heriberto were attentive and so fun to interact with!
The food was great and the attention to detail at the wedding was impressive.
I will definitely be back!
Amber Ritter
This will be a little long winded but I have so many good things to say! Let me start by saying the staff was incredible! From Fidel at the front desk to the staff in the restaurants, all were incredible. Please remember to tip these wonderful people! The bartenders at the infinity pool greeted us quickly and warmly. Cruz, Wilbert, Jose, Sergio and Martinez were all amazing! We'd return just for them! El Patio restaurant was delicious and our server Vicente made the experience one for the memory books, 10/10. Learning a bit of Spanish to chit chat goes a long way, you make friends with wonderful people. The rooms were clean, views were wonderful, weather in October was GORGEOUS and it wasn't too busy!
My Booking
