nelson ramirez
It's a beautiful hotel in a beautiful location. That's most of the nice things about it.
The building is old and our room, while nice, had a strong mold smell which I think I was allergic to. Being in the room was uncomfortable and unpleasant. so much so that our last night there I slept in the balcony!
This hotel is showing its age. It often felt crowded with nowhere to sit at the beach or at the pool. Annoying people would get up at the crack of dawn and "claim" their spot by placing a towel and then leaving it unattended for hours, preventing anyone else from using it. What jerks!
Most of the beach loungers were old and broken.
The beach was nice but kind of small and the lagoon was pretty rocky. The nightly shows were fun and entertaining.
The "exclusive" areas were just as crowded and annoying.
We really enjoyed the spa. That place is magical, although their hydrotherapy is kind of lame compared to other places. I did receive one of the best massages I've ever had there.
Drinks were also a highlight, very good margaritas.
Their main strength is their staff, everyone we came in contact with was excellent and made us feel welcome.
Overall I'll be sure to avoid the brand in the future.
Katy Pritchard
Dreams Aventuras is a lovely resort tucked in a gated community, full of amenities. The resort makes sure that you have everything you need - plenty of food, family friendly activities early in the evening then more adult themed later, pool chairs, beach chairs, towels, drinks, and service!
The staff were friendly, efficient, and accommodating.
It was easy to walk around the gated community to explore, and the hotel even offered a guided tour around the marina and to see the dolphins.
My favorite part was the resort beach and ocean. It was walled off to prevent big waves, the resort provided snorkels, paddle boards, and kayaks. The beach had hammocks, pickleball, Cornhole, and chairs aplenty!
This is certainly a resort to consider if you are going solo, with friends, family, or a wedding.
Roger
Comfortable older hotel showing some wear and tear. Location is over an hour from
Cancun airport but transportation is easily arranged. Food in buffets is good, but restaurants are mediocre at best. Was served an inedible meal due to being WAY too salty ( and i usually add salt to meals), another was served cold, etc, etc. The kid's food options are good.
Rooms are comfortable and well cleaned. Beach is great for kids, and the game room was a hit with my grandkids. It is a safe and easy place for young children.
The staff are wonderful, helpful, friendly and energetic. They get high marks.
We have been to many Dreams, Secrets, and others in the brand. This property was on the lower end of that scale, but the kid friendly atmosphere is on the very high end of the scale.
We had a great time overall.
Luke Magno
We just got back from a trip to Tulum, staying at Dreams Aventuras Riviera Maya, and it was a fantastic experience! The resort is smaller, but we loved the intimate feel and the fact that it’s in a gated community. The employees were incredibly kind and made our stay even better. Our room was spacious, super clean, and housekeeping always made sure we had everything we needed.
Our 4-year-old had the time of his life, especially enjoying the relaxing beach and unlimited ice cream from the coffee shop! While the food could be improved, we appreciated the variety of options, from Asian and Italian to Mexican and seafood. The drinks were also great, and upgrading to their preferred membership gives you access to top-shelf liquor if you want to splurge a bit.
Overall, it was a great family-friendly getaway, and we’d definitely recommend it to friends and family planning a trip to Mexico!
Emily D
My experience at the resort was disappointing for several reasons. First, the staff constantly followed our group around, creating an uncomfortable atmosphere. The resort seemed to monitor everyone very closely, which gave off a strange vibe. My husband left the resort once, and gave his room number, while I stayed. I then got three strange phone calls with no one on the other line. Another time my husband came out of the shower in a towel and a man who worked there was standing in our room asking for dirty dishes. The keys could break into any room. We tried using our Visa card when we left our key once and have a video of it working no problem to get in. There was also no nightlife to speak of, so if you wanted to relax with a drink anywhere after a certain time, the staff acted strangely, even if you were quiet. One of the biggest complaints from my group was that no drinks were served after 1 PM, despite what was stated on the website. I had made sure to confirm this when we booked, and I had assumed everything was clear, but this caused some frustration.
As for the wedding, the planner was extremely unhelpful. I had sent multiple emails with a detailed sheet for the wedding vows we wanted to say, as my husband has a speech disability, and some words are difficult for him. Even though the planner had the sheet, when it came time for the ceremony, they only made me repeat the vows we made and not my husband. Instead, he was asked to say something else entirely, which completely ruined the experience for him. I ended up having to coordinate everything on the day of the wedding, while the staff mostly stood around. The transitions were not smooth, and the entire experience was far from what we had hoped for.
To make matters worse, the resort had a pre-planned beach show with loud fire dancers starting at 8 PM. This disrupted our wedding, as the resort guests essentially crashed the event. The noise and chaos ruined the romantic ambiance, and I ended up in tears.
Our room upgrade also fell short of expectations. The outdoor tub was broken, and despite promises of outdoor beds, the staff denied ever mentioning them. The resort itself felt more suited for families or older guests. The disco was another letdown, with only one bartender who made drinks incredibly slowly, and stunk like throw up the entire two weeks.
Overall, we were disappointed with the entire experience, especially for such an important event like our wedding.
My Booking
