Rhiannon Armstrong
This was my first stay at an all inclusive resort in Mexico and it was an overall lackluster experience. While the overall service was mediocre, there were a couple of standout staff members who were wonderful from day one to the end of our trip. The facilities were in poor condition. As many other have said, there was an inescapable mildew scent in our room and we kept the AC running the entire time to mitigate the smell and humidity in the room. It was a decently clean resort, but there were definitely areas of disrepair with holes in the ceilings from water damage (in one instance there was a hole with water actively dripping). The food was mostly disappointing, although there were some decent options at a few of the restaurants. The buffet was very disappointing. The resort photographs beautifully, but in person it is apparent that it has not been well maintained. Fortunately, we were upgraded to preferred status so had access to everything. But if this had not been the case, we would have been much more limited to areas in the resort including access to restaurants and the preferred pool (important for those days when the other pool was fully occupied). Overall, would not recommend this particular resort. For the price, I expected better.
Aga Sikora
Dreams Aventuras Riviera Maya is a fantastic destination for a relaxing and memorable getaway. The resort boasts beautiful grounds, a stunning beach, and excellent amenities. The rooms are spacious and well-maintained, and the staff goes above and beyond to ensure a wonderful experience. Dining options are diverse, offering something for everyone, and the entertainment and activities keep guests of all ages engaged. Whether you’re looking for a family-friendly escape or a romantic retreat, this resort delivers on all fronts!
PK Work
If I was to book again, I would look elsewhere. From the moment we stepped foot on the resort, we were met with problems. The front desk staff and night manager stated "it's not our responsibility to ensure that ever member of your family has a bed to sleep in."
We finally spoke to the day manager, upgraded our room, however the AC doesn't regulate. The shower leaks..
This is NOT a family friendly resort. Firstly the food is poor, your better off going out to eat. There is no vegetarian food for lunch at all. The only thing they have is pizza or salad, and the pizza leaves a lot to be desired.
They play music into the night (extremely loud for no reason) in the theater and entrance way which is right next to the rooms. They didn't care about kids going to sleep. Half the restaurants are closed on random days without notice.
We were very surprised as the pool and bars don't open till after 10.
To do anything you have to download the app which we did. Every so often, it asks to rate you stay so far. Filled everything in, could not submit my answers. Tried on at least 4 occasions.
Would I come back, not even if you paid me.
K F.G.
The resort was much smaller than I anticipated. My room 237 smelled like a sewer 3 of the 5 days we were there. Not to mention our T.V. did not work for the majority of the 1st day. While maintenance would pour a bleach solution down the drains daily, it was not until my 3rd complaint about the smell in the room that we were offered a different room (the night before we checked out). Overall, the resort staff were friendly, professional and accommodating (especially the wait staff). I felt that the food was decent for an all inclusive resort. The Sushi restaurant a Steak House served delicious food and the Mexican grill on the beach did not disappoint. I will say that while the beach area was somewhat small, the water was clean and water sports such as paddleboarding and kayaking were readily available for guest to enjoy.
Jaclyn Terakita
Had a great time at this resort. Kid friendly, good location in a gated community, staff and service were great. Check in process was smooth. The buffet was mediocre, quality and selection of food not the best. But the a la carte restaurants were delicious and the service was good.
Minor issues would be room cleaning schedules were inconvenient, some days they would clean as early as 8am or as late as 8pm. Sometimes not at all. Also be careful if you have food allergies, a few times we mentioned peanut allergies and they would serve dishes with peanuts or get them confused with other nuts.
Overall, great resort if you’re looking for a smaller, family friendly resort in a safe community.
My Booking
