Riviera Maya

lcb seyf

I knew coming during rainy season would have its downfalls. But are they really? Even though the rainy days I was accompanied by good energy and staff who made the best out of the weather. So much respect for that! Ivan at the Mediterranean Grill on the Catalonia side was excellent. I respect the work and effort that they put into giving me an excellent experience. Thank you so much Ivan and team, you have made my stay something I will always remember. The octopus was absolutely incredible. Gracias forever for my amazing memories!

Ana

have no complaints about the hotel. It is very clean in the room. The problem is very big when you check in late and you can't use the restaurant later because you don't have a reservation, it shouldn't be like that. We had a buffet dinner yesterday, unfortunately it was a total failure, it shouldn't be called Buffet. A few hot meals, no choice. The food is not good. The service is so-so. One big disadvantage is that there should be an umbrella in every room because unfortunately when it rains you can't even go out. Not everyone takes one with them. Unfortunately, this hotel didn't satisfy me at all. The food is terribly very poor for an all inclusive.

Jose Gomez

During our stay at the resort, everything was pleasant and very well organized by the butlers and their assistants. They were always aware and willing to help and coordinate our activities so that they were always as we wanted. The restaurants we visited were full of good dishes and lots of attention. We are very grateful to the organizers and waiters who made our Romantic Dinner and Birthday night possible. Kudos to Cristopher, Ivan, Valeria, Rogelio, and the guys at B Loved (especially our waiter Antonio). We hope to see you all on a future visit.

Melissa Kennedy

There were a lot of great aspects to our trip, the location is beautiful, the beaches are really nice and great area for snorkeling and the pools and entertainment were great, we enjoyed that this is a bit of a smaller resort as well. We did the Algeria spa Ana and Andrea gave fantastic massages and they were so friendly , I believe its Alberto at the privileged bar he made the best drinks and super friendly and Ivan at Ayami was so kind and attentive. The trip fell short when it came to our room we were in a privileged romance room, after our room was cleaned we went to go relax and there was multiple giant cockroaches in our room (coming from under the bed, the desk and one climbing on our curtains), we went to the front desk and advised of the situation to which we were told they’d have someone to the room to inspect right away, hour and a half later we return to the front desk and no action was taken we were then told we had to make a report with guest services, they met us in our room to check it out. We did ask for a new room at that time as we were quite grossed out but unfortunately they couldn’t accommodate that day due to being fully booked (which is understandable), we were quite frustrated with the situation overall and it didn’t seem like there was much care from the front desk and guest services about this incident, the following day they sent a nice gentlemen to fumigate the room we thought all would be good, but however the next day there was another cockroach in the bathroom. Our rooms were cleaned daily by Angela and looked very nice and she ensured we were always stocked up in our fridge, but there was obviously an access point for the insects to get in but they didn’t investigate this further and just brushed off the incident. The day we found a cockroach in the bathroom we asked for a room transfer at this point which they were able to help us with but they said we couldn’t check into a new room till 3pm so we were out a room from 10:30am-3pm. Our new room was a lot nicer and cockroach free and the cleaning still remained really good. The food itself was okay, our favourite was the snack bar and burger place, the buffets were actually pretty tasty for breakfast and lunch but not so much dinner. The room service food is awful, very stale and can tell it’s old food being served. We initially wanted to plan our wedding at this location and met with Isabella and Erika who were super friendly and provided a lot of great information about the wedding, but due to actions of the front desk with the lack of care and the food quality we have opted to go somewhere else. Overall the resort itself is very nice location for an holiday and most of the staff are very lovely.

Jake Nguyen

I would have given 3 or maybe even 4 stars but they made a child cried and their manager tried to talk their way out without a legitimate apology. We’ll circle back to this. Let’s start with the positive, their beach and location. Very safe and quiet gated community. Clear blue water. Zero complaint. Their rooms: we came as a big group and have multiple rooms. After the first night, we had to change room due to our ac not getting cooler than 80f. Who knew that would turn into an ordeal because the new rooms would have broken refrigerator, broken, rusty faucets, broken floor tiles, or completely broken hair dryer. We ended up staying in the room with rusty faucet and broken hair dryer because we were tired of moving our stuff around. Food and drinks were pretty standard but decent. However, their bars as well as snack bar closed very early. Also didn’t like the fact that certain bar/snack bar only serves their “privileged” members. Need to put up bigger signs if you’re going to turn people away. Now for service/management: While some servers are great, most are only “enthusiastic” once you start tipping. Want your plates cleared at the buffet? Not going to happen unless there’s a tip on the table. Want to go snorkeling? Better bring your own snorkel and life vest because they’re “limited” even though we can clearly see they have them available. Now, how did they made a child cried? They have a daily activities list posted in their website. One such activity was face painting at 8pm. We had to schedule our excursion and dinner in a timely manner to attend that activity. However, though we were exactly on time, they changed their schedule without ever updating their website. So basically there was no more face paint when we got there. It would be one thing to make a child cry, but it’s a whole other when you make a child cry without even attempting to apologize. The manager tried to say it was our fault until I showed him their website and even then he refuses to apologize. One of the girl working there was able to smooth things over by calling the face paint lady back out but at effort or thanks to her manager.

Stylianos Kutob

This all-inclusive beachfront resort offers a perfect blend of luxury and relaxation. Spacious rooms boast ocean views and modern amenities. The food is a highlight, with five restaurants serving diverse cuisines from gourmet Italian to fresh seafood. Three pools cater to different preferences - a lively main pool with swim-up bar, a quieter adult-only option, and a kids' pool with water slides. The white sand beach is pristine, with ample loungers and attentive drink

Jenniffer Luitze

Beautiful resort, excellent service. Very mindful of gluten free and attentive. I felt spoiled and pampered instead of an inconvenience because of gluten allergy. Room was beautiful, food and drinks are delicious. Coco cafe is a must for coffee and snacks!! Beautiful sunrises here! Contact me for more info or to book your amazing vacation!

Rebekah Walker

From the second we walked into the hotel we were welcomed with warm smiles from all the friendly staff. The staff did an amazing job at making us feel at home. The first night I accidentally missed a step and sprang both of my ankles. They saw I was having trouble and immediately helped me and from then on they continued to check on me to make sure I was comfortable. Everyone was so helpful throughout our whole stay. From helping us find activities to do, to renting golf carts and just simply having good conversations. During our stay we experienced hurricane beryl and I will say they did an astronomical job at keeping their guests safe. They also were very quick at cleaning up after the storm so guests could get back to enjoying the pools and the hotel grounds. The hotel also had different activities going on through the stay so there is plenty of things to do. I recommend renting a golf cart to drive around the community. Room service was amazing and pretty quick every single time. There are different restaurants and places to eat in the hotel and around the property. Dolphin experience was a must do! Overall I would be happy to come back at stay!! It was such a positive experience! Thank you Dreams for making this a vacation we will always remember.

Br. Alberto Varona

So far, the food has been yummy enough, and the water experiences have been good enough to warrant a higher review. Also, the spa has some good deals, and those experiences have been wonderful! Unfortunately, they suffer from what many humid environments suffer from: mildew smell everywhere! Fortunately, this is very resolvable. They simply need to get dehumidifiers into every single room and laundry room. The rooms and the linens will stop smelling mildewy. Some of the hallways may still smell mildewy because it’s unavoidable in humid areas like this. Nevertheless, the pervasive smell in the rooms and linens would be resolved. Also, while it may be more expensive to have HVAC with dehumidification, it will save on overall energy eventually. Many people keep lowering the temperature just to get the humidity under control in their rooms. We would all be very satisfied with 72°F but we’re keeping the rooms at 66° to bring the balmy feeling down. P. S. The elevators have been a real problem the entire time we have been here. One was out of service completely, another started glitching and becoming immobile on different floors, and the third is a service elevator that doesn’t seem to be servicing the different floors.

Stephanie Karalis

This resort was peaceful and a perfect getaway for a week. The staff is especially nice and welcoming. The rooms were clean and maintained twice a day which was great. Although this resort seems small, there were plenty of great food options to choose from and nightly activities/entertainment. Absolutely worth the price!

Irina Generalova

We visited this resort back in August of 2024. The surroundings are more modern looking outside, it is NOT a romantic type of resort. + The sheets were nice, crispy, had no smell + Nice beach, no rocks and not much seaweed. The water was lukewarm even during rain - very pleasant. + Staff was nice and accommodating + Water bottles were constantly replaced inside the room + The rooms didn’t smell moldy or wet + Ivan was our frequent server at the buffet and did an amazing job! + The sunsets are the most beautiful, especially from the top of Barcelo Maya Palace! - The water slide at the kids area was nearly broken, but it wasn’t closed for repair - The water park and some other activities were not a part of the package, cost extra - All buffets had the same food, but we ate only in 1 particular (don’t remember the name). The cooks definitely were more experienced there - Some servers at the buffet were not very attentive, didn’t clear the dishes nor offered drinks. Not a big deal, but compared to, for example, Ivan, didn’t really want to do this job. Overall, I’d give this resort a 4.5 stars.

Bahodir Abdulla

I recently had the pleasure of dining at Tokyo restaurant, and I must say, the service provided by Cristina and Lucia was outstanding. From the moment we sat down, both waiters were warm, attentive, and went above and beyond to make sure our experience was perfect. Cristina was quick to offer helpful suggestions from the menu and made us feel like valued guests. Lucia's attention to detail was remarkable—she ensured every aspect of our meal was exactly as we wanted, checking in regularly but never being intrusive. Together, Cristina and Lucia created a seamless dining experience. Their professionalism, coupled with their friendly demeanor, made our visit truly special. I can't recommend this restaurant enough, thanks to their exceptional service!

Makayla Roberts

The bar staff at the pool is amazing!! They treated us so good and were so helpful with the drinks. So nice I would recommend this resort hands down third year here. angel, Abraham, Maria!! Best best best

Rich Senger

We went to Tokyo restaurant to celebrate our wedding. It was the best experience I have ever had in my life. Carlos gave a spectacular show and the food was the best we have ever had. Our servers Jeromina & Noemi were amazing, and went above and beyond for our group. We now want to come everyday until we leave! If you are coming to Barcelona Maya resorts, the Tokyo restaurant is my recommendation for everyone visiting.

Moira O'Brien

We enjoyed a wonderful dinner at Tokyo Restaurant! Food was delicious, hibachi cooking show was fun, and the service was attentive and joyful. Our server was Gloria Trinidad and chef Romero made it a fun night.

Carmen Blair

I would express how wonderful, friendly, professional the staff are. Specially at the buffet beach. Tomas, Guillermo, Selena and many more. All the way to maintain staff also the cleaning crew who are seldom mentioned. This experience has been wonderful because if these amazing individuals. Now, some of the rooms need some fixing and paid attention too. One of my family's room was very heavy smell and the ceiling had what it seemed to be mold. Also due to the rain...thought no one can control the weather. Two single mom's with children had to move rooms do to leaks in the late evening and not a gesture of a small compensation was given even when asked about it.

Julia Ablaeva

It was an excellent experience. The ocean was warm and quite, no waves (that was very important for my 80 yrs old mother), every morning we could see turtles and fishes coming. Rooms are very comfortable. The food was perfect, and we were able to make a lot of trips. We will come back again!

Skyler P.

Overall it’s a nice resort with great beach and water access as well as views and amenities. Food is sub par even at the a la carte restaurants which affected the visit more than I thought it would and was overall disappointing. The staff is extremely kind and attentive so huge kudos to them all. The dolphin pool is also really sad, 4 dolphins in total in a pool barely 50ft across shouldn’t be allowed.

Joti Maan Sidhu

Second time staying here. Upon arrival, one concierge was rude and abrupt. Heading to the room we could smell fumigation chemicals. Had to switch rooms. Second room was nice but all rooms are completely outdated. Pool was wonderful, food was really good although omelette station was a 20+ minute wait each morning. Beach was very nice. No group activities like other resorts we had stayed at. Will definitely explore other small boutique resorts next time Riviera Maya. All other staff here were very nice.

Greg Wasik

Amazing, huge resort with beautiful infrastructure. It has several distinct sections and everything you might need to have an excellent time on your vacation. There are plenty of entertainment and shopping options within the resort. It's so large that it even operates its own internal buses to shuttle guests between the different sections. I attended a conference there, and the conference hall is one of the biggest I've ever seen—truly impressive. The food was outstanding! And, of course, the pools and beach were absolutely amazing, especially the beach, which is very long with soft white sand, plenty of palm trees, and a stunning view of the Caribbean Sea. I totally recommend this place.

Bob Black

Just spent a week at the resort with family including grandchildren 13 and 16 years old.. first it was a 2 hour trip from the airport. The resort was having a major renovation but I was aware of that before I booked. First I would like to say that it was a great experience. The service and buffet was great as well as the restaurant. The rooms were very nice. Should you have mobility issues you need to request a room on the lower floor as they is no elevator. My only concern were that the door to the room is not sound proof and you can hear the people in the hallway and the live music they have in the lobby bar was very loud so it was almost impossible to have a conversation. But I would highly recommend this resort.

Tiffany Fletcher

Fantastic experience as a solo traveler. I visited during renovations and that did not effect my experience at all. The check-in process was easy. Plenty of food options at the buffet and attentive waitstaff. My room was spotless clean, a/c worked well, and was maintained and refreshed daily. The grounds are magical with plenty of beautiful wildlife and plants to see. There are many activities daily and the pool, lazy river, and beach are always relaxing. I enjoyed the evening entertainment and the mariachi was my favorite. All the staff that I met with went above and beyond to make sure every guest was having a dream vacation. I will definitely visit again!

Casey Connors

Would we come back? No, even if it was free. As someone who speaks pretty good Spanish, this was a major mistake staying here. My wife is pregnant and it was for our honeymoon. Was the room nice? Only if you’re willing to pay extra money for an upgraded view. Otherwise you’ll be facing treetops that are 15’ away from your balcony. The jetted tub fills up at a painstaking pace. Check-in experience: The free drink was a nice gesture but the front desk staff was not personable and did not greet us with a smiling face. She was so focused on the screen it was difficult to get answers to our questions. Upon check in, we asked for a comp upgrade to a room with a view due to it being our honeymoon. That was turned down, despite low occupancy, wide open availability and a $400 additional price tag. Food: All you’re going to get is the buffet and the 5 items on the room service menu. The food is COLD, every meal, every place we tried. Yes, it’s fresh and looks good but lacked taste and adequate food temperature. Our complimentary champagne and chocolate covered strawberries were never delivered as promised. Major disappointment for me as I was trying to ensure my newly wedded wife and I could have a better experience. There’s no where in the app that says what time for breakfast, lunch or dinner and we got mixed answers from staff (6:30am or 7:30am) when we questioned them. Out of the 6 days & 5 nights we stayed, we were only able to get two reservations at their restaurants due to availability. Leaving the 15 meals from their buffet. Considering this is not peak season, there’s only 2 of us in our party, I can’t imagine how many other guests would be disappointed especially when room rates increase during the busier months. We had reservations for two meals at their restaurants - French & Italian despite me wanting to try all of them. Service: Honestly, service varies on the individual you encounter. Some people are great, happy to serve and ensure you’re having a good time while other employees make it seem like it’s an inconvenience for you to order drinks, ask for help, etc. The concierge service is helpful. I met the GM at dinner and told him our concerns. He redirected the answers to my questions to make it seem like the lack of available information was my fault, the “need” to download their app, how to use it to access information (which the still didn’t include what we needed). We ended up getting 90% of our info from other reviews. The golf cart shuttle service was inconsistent, often times missing pick ups leaving us stuck in the rain. I would not come back even for a free 5-day stay due to the fact that the food was cold everyday and every place we went to. Limiting the availability of reservations to be booked through the concierge is only good in theory but if they are not available then you’re unable to book anything at all, much less at more than two spots. I am not hard to please and pretty well traveled in central and South America so I understand the conditions of the property could be lacking proper plumbing/sewage control, but for the price and the consistent disappointments we experienced, I felt like this was a big waste of money and not where I would recommend for traveling couples. The smell around the property is that of sewage which I was even paranoid of smelling it in our iced coffee (potentially in their products or from washing their dishes). My pro-tip is to have them do the Build Your Own stations to ensure food is hot/warm. Go see the cenotes in the area, be prepared to be led into shops selling Chinese made goods being marketed as authentic, drugs offered by trespassers in the resort as well as in town, etc. Just read through reviews before you make your decision and be prepared for a mix of everything.

maricruz luna

From the moment we arrived, our experience at Grand Sirenis was less than ideal. While the initial greeting was friendly, the subsequent service left much to be desired. With two young children and plenty of luggage, we expected more assistance than what was provided. The golf carts, which were supposed to transport guests to their rooms, were consistently unavailable. Despite seeing empty vehicles, we were told they were full, forcing us to walk long distances. This was particularly challenging for me as I developed a painful vein in my leg due to the excessive walking. I noticed a curious pattern: the golf carts seemed to prioritize Caucasian guests, while Hispanic patrons were often left to walk. This was especially odd considering we were in Mexico. Our room keys malfunctioned twice, requiring us to make multiple trips to the lobby for replacements. Despite explaining my medical condition, the staff was unable or unwilling to provide transportation. To make matters worse, our room was unbearably hot. With no functioning air conditioning, I was forced to sleep on the couch, where the only fan was located. When I requested a portable fan, I was told none were available. Our previous stay at La Hacienda Resort in May 2024 was a completely different experience. If you're seeking excellent customer service and a beautiful, all-inclusive beach resort, I highly recommend La Hacienda. Unfortunately, our stay at Grand Sirenis was a major disappointment.

Stefan Stefan

We spent a week at the resort and we really enjoyed it. The grounds are beautiful, the lazy river is awesome, the vegetation and the wild life created a really cool atmosphere especially for kids. The only thing that was unpleasant was the fact that the AC was not running very well not only in the room but in the buffet and some of the specialties restaurants. As well property is going through renovation, some parts were closed and there was some noise, but nothing too loud. The staff was very friendly, we really enjoyed the coffee shop and the lady who was serving there in the morning. The room attendant did an awesome job, everyday he/she would make animals out of towels which my son really loved. The Italian restaurant would make delicious pizzas to go from 11 am, which was really convenient to take and enjoy by the pool. The taco bar by the beach was very good as well and the location was amazing with nice views of the beach and the sea.