Riviera Maya

Maddy Vince

Marco was amazing! Took great care of my family at the grill restaurant. Service and food was excellent would recommend to everyone. Our second time at this resort everything is amazing only issue is booking the restaurants they get booked up super quick so you have to make sure to get up at 7:55 and book it before it gets all sold out. Overall 10/10 experience would definitely come back!

Dave Long

We would just like to say how impressed we were with the food. So delicious and well presented. Just wanted to point out the superior service we recieved from Ivan one of our servers. His way with customers is exemplary. I really hope his managers appreciate the gem that he is. This young man has a real future in food service! Do not overlook his talents! Our waiter Angel was very attentive and caring. These two men made for a perfect evening!

Lilly Rush

Jared from entertainment was so fun and nice! Beautiful beach and views. Restaurants were almost impossible to make reservations for, but food was good and they were very cognizant of food allergies and dietary restrictions. Rooms were spacious and clean, but didn’t have many outlets. Overall a great place for a good price!

Ehsan Masoudi

I had the pleasure of experiencing Arturo’s outstanding service and all their team during my stay. His dedication, professionalism, and attention to detail truly elevated my visit. Arturo’s service of events and various programs at the resort was remarkable, each conducted with full enthusiasm and energy. He ensured that every activity was engaging, enjoyable, and perfectly organized, making the entire experience unforgettable. Arturo’s passion for his team work shines through in everything they does, and it greatly enhances the overall atmosphere. Thank you Catalonia Riveria Maya

Lisa Clayton

This was my first time at this location and it was wonderful. The staff members were very attentive and approachable. They went above and beyond to make sure I had everything I needed. The spa was spectacular. I was here primarily to rest and rest and that’s exactly what I did. Special shout out to Genaro and Ivan. I wish I had taken note of everyone’s name because they all made customer service look easy. Blessings

Rhiannon Armstrong

This was my first stay at an all inclusive resort in Mexico and it was an overall lackluster experience. While the overall service was mediocre, there were a couple of standout staff members who were wonderful from day one to the end of our trip. The facilities were in poor condition. As many other have said, there was an inescapable mildew scent in our room and we kept the AC running the entire time to mitigate the smell and humidity in the room. It was a decently clean resort, but there were definitely areas of disrepair with holes in the ceilings from water damage (in one instance there was a hole with water actively dripping). The food was mostly disappointing, although there were some decent options at a few of the restaurants. The buffet was very disappointing. The resort photographs beautifully, but in person it is apparent that it has not been well maintained. Fortunately, we were upgraded to preferred status so had access to everything. But if this had not been the case, we would have been much more limited to areas in the resort including access to restaurants and the preferred pool (important for those days when the other pool was fully occupied). Overall, would not recommend this particular resort. For the price, I expected better.

Aga Sikora

Dreams Aventuras Riviera Maya is a fantastic destination for a relaxing and memorable getaway. The resort boasts beautiful grounds, a stunning beach, and excellent amenities. The rooms are spacious and well-maintained, and the staff goes above and beyond to ensure a wonderful experience. Dining options are diverse, offering something for everyone, and the entertainment and activities keep guests of all ages engaged. Whether you’re looking for a family-friendly escape or a romantic retreat, this resort delivers on all fronts!

PK Work

If I was to book again, I would look elsewhere. From the moment we stepped foot on the resort, we were met with problems. The front desk staff and night manager stated "it's not our responsibility to ensure that ever member of your family has a bed to sleep in." We finally spoke to the day manager, upgraded our room, however the AC doesn't regulate. The shower leaks.. This is NOT a family friendly resort. Firstly the food is poor, your better off going out to eat. There is no vegetarian food for lunch at all. The only thing they have is pizza or salad, and the pizza leaves a lot to be desired. They play music into the night (extremely loud for no reason) in the theater and entrance way which is right next to the rooms. They didn't care about kids going to sleep. Half the restaurants are closed on random days without notice. We were very surprised as the pool and bars don't open till after 10. To do anything you have to download the app which we did. Every so often, it asks to rate you stay so far. Filled everything in, could not submit my answers. Tried on at least 4 occasions. Would I come back, not even if you paid me.

K F.G.

The resort was much smaller than I anticipated. My room 237 smelled like a sewer 3 of the 5 days we were there. Not to mention our T.V. did not work for the majority of the 1st day. While maintenance would pour a bleach solution down the drains daily, it was not until my 3rd complaint about the smell in the room that we were offered a different room (the night before we checked out). Overall, the resort staff were friendly, professional and accommodating (especially the wait staff). I felt that the food was decent for an all inclusive resort. The Sushi restaurant a Steak House served delicious food and the Mexican grill on the beach did not disappoint. I will say that while the beach area was somewhat small, the water was clean and water sports such as paddleboarding and kayaking were readily available for guest to enjoy.

Jaclyn Terakita

Had a great time at this resort. Kid friendly, good location in a gated community, staff and service were great. Check in process was smooth. The buffet was mediocre, quality and selection of food not the best. But the a la carte restaurants were delicious and the service was good. Minor issues would be room cleaning schedules were inconvenient, some days they would clean as early as 8am or as late as 8pm. Sometimes not at all. Also be careful if you have food allergies, a few times we mentioned peanut allergies and they would serve dishes with peanuts or get them confused with other nuts. Overall, great resort if you’re looking for a smaller, family friendly resort in a safe community.

cody allen

We went last night as a large family. They were able to accommodate everything. The chef did a great job! Very impressive. Our waitresses Lucia and Virginia were fantastic and very attentive. They had several tables to serve and kept up with everything with wonderful cheerful demeanor! Great place!!!

Bahodir Abdulla

I recently had the pleasure of dining at Tokyo restaurant, and I must say, the service provided by Cristina and Lucia was outstanding. From the moment we sat down, both waiters were warm, attentive, and went above and beyond to make sure our experience was perfect. Cristina was quick to offer helpful suggestions from the menu and made us feel like valued guests. Lucia's attention to detail was remarkable—she ensured every aspect of our meal was exactly as we wanted, checking in regularly but never being intrusive. Together, Cristina and Lucia created a seamless dining experience. Their professionalism, coupled with their friendly demeanor, made our visit truly special. I can't recommend this restaurant enough, thanks to their exceptional service!

Irina Generalova

We visited this resort back in August of 2024. The surroundings are more modern looking outside, it is NOT a romantic type of resort. + The sheets were nice, crispy, had no smell + Nice beach, no rocks and not much seaweed. The water was lukewarm even during rain - very pleasant. + Staff was nice and accommodating + Water bottles were constantly replaced inside the room + The rooms didn’t smell moldy or wet + Ivan was our frequent server at the buffet and did an amazing job! + The sunsets are the most beautiful, especially from the top of Barcelo Maya Palace! - The water slide at the kids area was nearly broken, but it wasn’t closed for repair - The water park and some other activities were not a part of the package, cost extra - All buffets had the same food, but we ate only in 1 particular (don’t remember the name). The cooks definitely were more experienced there - Some servers at the buffet were not very attentive, didn’t clear the dishes nor offered drinks. Not a big deal, but compared to, for example, Ivan, didn’t really want to do this job. Overall, I’d give this resort a 4.5 stars.

Taylor Krause

Gilberto was awesome! We had him twice and he was always attentive and friendly. We especially like he greets returning clients with a fist bump. It’s a little thing but it makes us feel all the more welcome.

Mitch Warren

Absolutely incredible experience. All the servers and the staff were friendly and accommodating. This was the best meal we had at the resort. We stayed in palace, and I read this place over any of the restaurants there. You will not leave hungry

Priya Ramgoolam

We just got back from our tip at Maya beach (Nov 2-9) I found the hotel to be lovely and clean. The rooms were quite small for a family of 4 but that was our only issue while staying here. Selena and Faustina at the beach buffet were amazing and always took care of us during our meal times. The food selection was mediocre. It would have been nice to have more authentic Mexican cuisine. The beach was incredible, always clean and free of seaweed. We really enjoyed swimming with the dolphins in the dolphinarium! All the staff were very friendly and helpful and we will definitely be visiting again!

Lois Chen

For Mexico LINDO restaurant : Abel Vazquez and Marcus Borges gave excellent service at this restaurant. Very friendly and let us practice our Spanish. Came back a few times to ask us if everything was well and refill our drinks. My friend gr and I had a great time! Thank you Resort : Rooms are nice. Nice view. Many amenities Great beach No birds on the beach

Finbar McConville

Fantastic service from Josue Lopez and Miguel Lopez. Very friendly and attentive and always checked that everything was ok. The food was great and I would definitely recommend a visit to Mexico Lindo. In Beach Buffet we were looked after amazingly well by Ivan and Carmen who are very attentive and could not do enough for us. Always friendly, chatty and smiling which helps to make dining a very pleasant experience.

Susie Carter

Great hotel! Everything is so beautiful, clean and Perfect location. Tonight we had dinner at Mexico Lindo, and Salvador Poot was our outstanding server. The food exceeded all expectations! Salvador guided us in choosing the perfect courses, and everything was absolutely incredible. The entire team was warm, welcoming, and highly professional.

Carmen Blair

I would express how wonderful, friendly, professional the staff are. Specially at the buffet beach. Tomas, Guillermo, Selena and many more. All the way to maintain staff also the cleaning crew who are seldom mentioned. This experience has been wonderful because if these amazing individuals. Now, some of the rooms need some fixing and paid attention too. One of my family's room was very heavy smell and the ceiling had what it seemed to be mold. Also due to the rain...thought no one can control the weather. Two single mom's with children had to move rooms do to leaks in the late evening and not a gesture of a small compensation was given even when asked about it.