Alex Heighes
What this place is;
It’s great fun with friendly helpful staff that delivers terrific family oriented holiday fun, pools, shows, variety of food, access to public beach (all Spanish beaches are public).
What this place isn’t;
Exclusive luxury for discerning international travellers who want to know they’re at the pinnacle of exclusivity.
If you’re after good quality services and amenities in a central location, managed by great people, you can’t go wrong here.
King K9
I was going to give two stars however google categorises 2 stars as ok and one star as poor and our experience was definitely the latter.
Accommodation is meant to be part of leading hotels of the world programme however as other reviewers have noted, it certainly isn't.
I was asked to send my long card number and expiry date via email, I should have had alarm
bells ringing here, as this does not seem secure.
Arrived nobody was available to greet us. We did not know where to go.
When receptionist did arrive, she had to deal with another guest complaining. Then she was
able to check us in but wrote my credit card number down on a piece of paper giving me
serious concerns over their privacy policy and GDPR.
They wanted paying upfront for the stay rather than at checkout, now I know why.
The villa boasted a private heated pool which was far too cold to use, again as other guests have mentioned.
The large bath was another facility in the villa that was broken and not fixed until day 4 of our stay.
There were insects in the villa, cleanliness, maintenance and health and safety issues. See
pictures. Not in anyway covid compliant, all hand sanitizing stations in reception / bar area
of Las villas empty, all soap and moisturisers in toilets empty or broken, with a rise in covid
cases, this is unacceptable.
The hotel itself also had numerous slip and trip hazards.
We waited 15 minutes for a table for breakfast one morning and over an hour for breakfast to be served.
We had to ring reception three times or more in a row in order to get someone to answer and even then they didn't.
Rarely was there any one on the bar at Las Villas, if you wanted a drink or at reception.
The manager kept saying things had been fixed when they hadn’t. The manager was rude. I asked to speak to the general manager after I was getting nowhere with him. I received an email stating she would meet me at 10am.
Dear Mr
I talked to Mrs. and she will meet you tomorrow at 10:00 at Las Villas .
Thank you very much
Kind regards
I checked with reception the night before where they meant Las Villas was and they
confirmed so at 10am I arrived for the meeting, to be told by Jorge it had been cancelled because I didn’t reply to the above email. Really?
After 15 minutes of waiting around the GM eventually turned up and stated that she had been told the meeting was not taking place, by whom I have no idea because it certainly wasn't me.
Apparently it was company policy not to compensate even when they had admitted fault
and that the service was not up to their usual and facilities which had been paid for were broken. This made absolutely no sense in my opinion, how can you charge for something that is substandard or broken?
Several times I tried to make a formal complaint and asked for the companies complaints procedure however this was ignored on every occasion.
This place offers zero value for money and having to go through the ordeal of actually
complaining in the first place whilst supposedly on holiday and then to be treated with such
little respect at a 5 star establishment was shocking. I have never been treated this way in
any other 5 star property and it certainly did not live up to the expectation and service that
they claimed.
Staff are trying their absolute best, there is simply not enough of them. Management are seriously at fault and need some serious training on what 5 star service actually is and attention to detail. If you are going to book make sure you book via a travel agent / online travel agent so you have some recourse via a 3rd party as booking directly with this hotel should be avoided at all costs as they cannot care less about their guests and just want money money money.
We checked out and moved to Royal River Luxury Hotel and oh my god, the difference was incomparable. Do not stay at Las Villas Bahia Duque and be disappointed, stay here instead and you'll be utterly amazed.
Alex English, Reigate Luxury Travel
Love this place! We go back every year. Very luxurious with great service. The Michelin starred restaurant Nub is a highlight.
Samar S
We have stayed at the hotel before but this time at the Villas. Last time we stayed at Casas Ducales and it was exceptional. The villas are extraordinary in all aspects. The villa itself is utterly gorgeous. And the patio with bed and lounge chairs, and with your own private pool were extraordinary. We had a villa overlooking the Villas pool. We loved every aspect of it. The furnishings were beautiful and the bath, the biggest I have ever seen, was luxurious. All your needs are catered for, just ask, and they are met with kindness and friendliness. Very, very much a can do attitude pervades the atmosphere at Las Villas. They have a sheet and pillow menu. We opted for the silk sheets - exquisite. Breakfast is flexible - 3 options! The main hotel’s buffet, a la carte at the villas restaurant, or in your villa. We stuck to the latter two as the service and food was exceptional. The bedroom is heavenly, spacious and opening up to the patio and little garden of the villa. The mattress in the bedroom, on the patio bed and on the lounge chairs were the best I have ever slept / laid / sat on. It felt quite expensive at first during booking, but during our stay, we quickly came to realise that value for money was definitely there. Don’t hesitate!! Stay here.
Emma G.
The BEST hotel. Staff are amazing and so friendly. It is spotlessly clean and everything is just so beautifully done. Worth every penny. We just love it and will always holiday here.
My Booking
