Emma Hull
Fabulous hotel for both families and adults only.
The staff work very hard and the premises are always immaculate.
We had a bottom floor room with terrace, which was great as came with 2 sunbeds as well as table and chairs.
Our room looked out on the children's pool, so easy access for us everyday.
The only thing I would say is our room, 2006, was very close to the Nautilus bar and film, so you could hear the entertainment from inside the room. Luckily our son would ware himself out during the day, so would sleep through, but it would be worth asking for a room further along if you do have small children that wake easily.
Location was great. Spar shop in walking distance, as well as the beach which our son loved. We also took a walk into Puerto del Carmen, which took roughly half hour or so, but buses passed by regularly if we did want to hop on.
Food was great for us, so we didn't leave the hotel to eat anywhere else, but there are lots of restaurants and bars in walking distance. Entertainment throughout the day and evening was also spot on! Water polo was particularly fun to watch!
We had such a beautiful family holiday, I'm sure we will definitely be back!
Leanne Magnus
We stayed in this hotel for a week in October. We could not fault it. Everything was wonderful. The food was great - lots of choice and the snack bar was always open. The pools were brilliant- very clean. My toddler loved the splash area. The park was super and kept my little one busy. Although my toddler was too young to attend the mini club unsupervised, we supervised him and he was involved with some art activities. There were also other toys to play with which he enjoyed. The entertain staff were very welcoming and friendly. The mini disco in the evening was so much fun. The entertainment in the evenings was good (a couple of shows were a little random but still good). We had a room which backed onto the splash pool (I recommend asking in advance for one of these rooms as it was so helpful). The location is right by the beach, bars and restaurants too for when we wanted to venture out. We will definitely be returning again! Thank you so much to the wonderful staff.
L B
Brilliant for all
Travelled as a family of 4 - 2 adults 2 children (18 & 8) in Oct 2024 and have already booked to go again next year.
We booked all inclusive. Food was plentiful throughout the day. Snacks next to the main pool, ice cream and fruit. Amazing for Continental food, local dishes, fish, chicken, pork, veggie, pizza, pasta and amazing breakfast with lots of fresh fruit.
All the staff were lovely, entertainment staff and restaurant manager in particular, all staff couldn't have been more helpful.
The cleanliness at this hotel is amazing! Staff are regularly cleaning throughout the day.
Large rooms, we stayed in a suite with an extra room, my daughter slept in the extra room and was very comfortable, all the beds were comfortable beds, my only complaint would be there was only one mirror and no plug next to it (more of an inconvenience for me with hair straighteners etc) hardly a complaint but more to make you aware.
The location is perfect, within easy walking distance to a local SPA and lots of tourist shops ( including hair braiding - depending on the length of hair it can be expensive, my daughters hair is waist length €20, you can barter, but I didn't)
The swimming pools are large enough to not feel crowded and there are LOTS of sun beds both in and out of the shade. No issues with hogging at all.
I think my only negative was, I thought the pools would be heated and they are not. I believe they're heated from Nov. The water is cold but once in it's fine, but getting in for me was enough to put me off, this did not stop the rest of my family! We brought an inflatable from the local shop which I would recommend.
The entertainment at night was good, my daughter loved it. There is a mini disco in another section of the hotel, but this is for smaller children (lots of 'baby shark' etc) the main entertainment starts at 9.30pm. It's a shame there isn't a disco or music for the older children before the main entertainment.
My husband and daughter booked the submarine trip from a nearby harbor which they both really enjoyed. We hired a boat for 2hrs and did some snorkeling. You can do as much or as little as you want.
You can get a taxi from the local SPA to the marina for around €7, getting back can be tricky as you have to wait for a taxi to turn up. We were lucky and caught one as he was dropping others off, but were told you can be waiting for an hour or so (not ideal in really hot weather)
Brilliant holiday, we have already booked again for next year!!
Slats
Where do we start, absolutely amazing hotel and far exceeded our expectations. From first arrival the rooms are very clean, well equipped and such luxury. We cannot thank all the staff enough for their hard work, professionalism and service throughout our stay. The food, pools, entertainment and location are perfect especially for families. We want to give a special thank you to Federica during our stay. She was so accommodating, always greeted with a smile and made our Son's holiday so special, a real credit to the hotel indeed. Cannot wait to return again and missing it already.
Aaron Summers
Well kept hotel, grounds and rooms. Space to find quiet areas to relax without screaming children. Friendly staff. The buffet meals were lacklustre with food leftover from previous meals, presented at the next. Show cooking doesn’t exist, as bulk frying eggs and chicken in public doesn’t count. 1 advertised table-waited restaurant isn’t open, the other simply serves a selection of what’s available at the buffet. Most drinks have a surcharge for all-inclusive. Apart from the food, very happy with everything else.
My Booking
