Mike H
I have been to this location 3 times and joined the rewards program on my most recent visit because it won't be my last time. I love everything about this place. The service is the best you can find anywhere. Between my first visit andy second, it was 2 years and two of the waitresses and one bartender remembered us. They hug us when we are leaving and are very welcoming when we come back. It is a level of service you don't get many places unless you go multiple times a week for a long period of time. I would recommend to anyone.
Jack Henne
This resort is perfect if you want to avoid the spring break-types and rowdy crowd but still want something exciting to do every night.
The staff could not have been friendlier, and they reached out at every opportunity to be helpful, even with off-property excursions.
I was super impressed with how good the food was since they have such large quantities to prepare. It was a bit of a hassle having to make reservations at two of the restaurants, but it was totally worth it.
There is an angel who hangs around in the lobby named Sandra who always knew when we needed another coffee or marg, and she always had a smile!
Giannina Gutierrez
We loved our stay at Occidental Costa Cancun! Our room was huge and we had an amazing view from our room (I could see the ocean from lying in my bed). A special shout out to Jose, the best waiter at Mexico Lindo. He made us feel like family and provided the best service out of all waiters at all the hotel restaurants. Thank you for a lovely stay!
Issa Cannady
Most of the staff is amazing while being very attentive. We had one hostess who was always rude and unaccommodating everytime we went to eat because we had a large group. She didn't want to put tables together for 8 people even though it was done for us by every other person without issue.
The staff at the lobby are a mixed bag. Some very easy to deal with while others very difficult. In my personal opinion this hotel is very mid for an all inclusive even though it does check off many boxes. I won't be going back or referring this place to anyone. There are so many beautiful hotels to stay at some for around the same price and some for a little bit more. I believe you get what you pay for so spend the little bit extra for the extra benefits.
Eric Arriola
Honesty one of my best hotel experiences I’ve ever had. The service of every worker, from the bartenders to the cleaners, were amazing. Always having a smile and being kind and polite and willing to do the most so that I enjoyed my stay. I especially enjoyed all the events that they had every night and Paulina was an amazing hostess and organizer. She always got everyone hyped up and into a good mood.
My Booking
